My Jeep was illegally repossessed by Exeter finance Corp on February 8th The Corp did not notify me I had no money owed to them
On February 8th my Jeep Wrangler was repossessed VIN #1J4FAXXXXXLXXXXXX My account # XXXXXXXI was current with my payments I was not notified On February 9th I called the repair shop where my Jeep was and they informed me that Exeter Financial Corpcame and picked it up I called Exeter Financial Corp and they told me they had no paperwork on the repossession and could see that my account was paid up to date I received a letter on the 13th of February stating that I defaulted and that my past due payments were $0.00, accrued but upaid late fees were $59.98, repossession costs as of the date of the noitice were $765.82, with the total amount of $or they will sell my Jeep on March 23rd
Current monthly amount due was on 5/- mailed payment was received on 5/19, as of 5/late fee of $assessed to the account
Acct # XXXXXXX; Ford Fusion 2015, purchased 12/the interest rate is 21%, which is already ridiculousHowever, this is the only company in the entire USA that doesn't offer a grace period for payments before applying a late feeThen the late is about 10% of the monthly paymentMost late fees are a standard rate and applied after "x" amount of daysAnother issue I have is that this finance company has NEVER gotten my bill to me timely to ensure mailing, which I have complained about several times, and then they have no grace periodThat's very egregious of a company that can't mail the payment coupon out timely and turn around and charge its customers a late feeI usually get the payment coupon the week the payment is dueNot to mention the or phone calls per day when the payment is not received by the due dateExeter charges a $late f
Since my husband lost his job I have requested numerous time to try to reduce our payments They are not willing and rude
trying reduce payment and they are rude and unwilling to work with us We spoke to someone about a voluntary repossession and they were going to email me a sign to form To this date, I have not received it and no one has contact usThey will not leave message as I don't answer my phone at work
Vehicle was traded in and payoff was sent to company Since then payments have come out of my account and I get the run around about a refund
Traded our vehicle in on July 31, Exeter received the payoff from dealership on Aug5, Since then payments totaling $have been taken from our account I have been told twice that the auto payments have been canceled and I have faxed my bank statement to them twice as well This has been going on for about a month now and every time I call them I get a different answer about when I will get a refundI have been told it would take as little as hours and another time I was told days! I have yet to receive any form of refund even though I have been told that some of it has been approved for a refund The first bank statement was faxed over weeks ago and the second statement days ago We have a new vehicle payment that we have been unable to pay since Exeter continues to take out money and we haven't recei
Refund on a Payment they were not suppose to allow in my account
On the 18th of January I cancelled a payment I had set for the payment of a vehicle due to refinancingI had setup the payment electronicallyI was told by the representative that the payment from my checking account was cancelledOn the 23rd the payment was withdrew from my accountI called the company and I was told I should've cancelled the payment with my bankI was then told I had to give a running bank statement even though they had received the money from my bankI provided a statement and several days later, the 30th of January, I was told that the statement provided was not good enoughI was told to send another one if I wanted a refundOn the 31st of January the vehicle was paid off with ExeterI called the week of February 5th and was told by a representative the check was mailed.I now called on the 12th Of February about my refund and overdraft feesI was told that an overage was found on the 1st of
the customer service is horribleEvery agent tells you something different and doesn't give you the whole information
I purchased a vehicle from Auto Expo in August of first I was told by the dealership that they will be able to use my old car as a trade inthat never happenedand now I have repossessions on my crediti was never late with a payment with the car before the Audiif I was going to be late, the bank for the car would work with meunlike this companyeveryone lies and tells you things to get you off the phonethe customer service is horriblethey did not want to work with mei was told I was able to make a payment on my 85th day and they did not hold up on their endi had the past due amount and they came and got the car before my 85th daythen when I called they said it wasn't guaranteed, when the rep before told me it waswhen I set up a payment arrangement, they never logged it into the systemand I would receive calls asking about something I al
Cancelled the payment arrangement of 6/and made a new arrangement for Exterer took both payments
Upon talking to a rep it was verified that the payment should not have been taken, but a bank statement showing payment posted was neededI was very unhappy with sending in the bank statement that list all of my personal transaction however I proceeded and email the statement 7/3/showing payment posted to my account The unauthorized payment overdrew my account and three overcharges were applied for $each I filed a claim with Chase explaining the issue and they refunded the payment upon further investigation, but they made it clear if I could not get the money refunded from the Exeter by September 26th, the money will be debited from my account again
Exeter Finance subtracted the amount the took (453) from my payments I reached to them to see if the money was being returned to me, they said the payment was reversed I then contacted to see if a payment f
Refund on a Payment they were not suppose to allow in my account
On the 18th of January I cancelled a payment I had set for the payment of a vehicle due to refinancingI had setup the payment electronicallyI was told by the representative that the payment from my checking account was cancelledOn the 23rd the payment was withdrew from my accountI called the company and I was told I should've cancelled the payment with my bankI was then told I had to give a running bank statement even though they had received the money from my bankI provided a statement and several days later, the 30th of January, I was told that the statement provided was not good enoughI was told to send another one if I wanted a refundOn the 31st of January the vehicle was paid off with ExeterI called the week of February 5th and was told by a representative the check was mailed.I now called on the 12th Of February about my refund and overdraft feesI was told that an overage was found on the 1st of
negative impact on credit!
I sent a check payment to Exeter on July 12th because the payment was due the 15th (Sunday) I called around the 18th to check if they recit because I hadn't seen it leave my acctWas told to give it a few more days because of the distance, called the following Monday, still hadn'trecvditWas asked if I sent it to Dallas or Irving, I informed I sent it to Dallas, was told that Irving is the HQ and Dallas will probably send it to HQ in a few days, call back next weekCalled the following week and was told it still wasnt recvd, said I'll just cancel the check and pay by cc, was told to give it some timeI expressed concern about by credit being impacted but was told no such thing would happen because I had stayed in contact with them15th had come and finally canceled the check and paid by cc, was told I was all set except a late fee which I am still disputingFind out on 9/my transunion credit was impacted points and eqifax was impacted
Exeter is a complete scamI rather naively purchased my first car at a fairly young age and they charged me ridiculously high APR on a loan for my vehicleI would like to pay my vehicle off, but they have told me there is a several hundred dollar fee involved to pay offIf I don't pay this they will threaten repossessionThe amount left on the vehicle is less than $1000!! I called and asked to speak to management and asked if this fee could be removedThe manager was rude and extremely unprofessionalGave me absolutely no optionsI just want to pay them and be done with this loanI have already paid a ridiculous amount of interest on this vehicle and want to sever all ties
Paid my car off in august it is now October and I still don't have the title
First issue with them was when trying to pay the car off I asked what the remaining balance would be after I sent in a check from my car insurance and they gave me the amount and told me that if I paid the amount that day the car would be paid off when they got the insurance checkUpon them receiving the check they said I still owed them around $so I called and spoke to several people who tried to tell me that even though I was told the car would be paid off I was not correctAfter several days contacting them regarding this and speaking to different supervisors who tried to tell me I had no choice but to pay the $I continued to refuse as it should have been paid offThey finally admitted they were wrong and "wrote off" the "remaining balance" that shouldn't have existed in the first placeThen informed me I would be receiving my title soonAlmost a month later I called back since I hadn't rece
Identity theft credit report inquiries and fraud
On XX-XX-XXXX and XX-X-XXXX my identity was fraudulently used to obtain a loanI contacted this Exeter Finance Corp to notify them of the illegal activity; investigate; and remove this from my credit reportThey refused and stated I had to contact the Revdex.com
They are charging late fees with interest back from up to know, Inconsistency in late fee charges, since I have a fix interest rate
My monthly payment is $and if I'm late is $..Now they said that I owe $in late fees form up to know, no one is going to wait that long to collect the late fee which by the way they were paidI have sent a few times more money and they do not apply to the principal, everything goes to the interestI have been late a few times but I have paid it, unfortunately does not show but you can tell by looking at the amount, The only late fee that I owe is May
Now, payment is due on the first of each month but I have extra days for payment, I have paid on the 10th, but they do not post it until next day which for them it will be a late fee chargeI do not understand how they apply my payment, is never the same and I would like to know why since my interest is variableI want an explanation before I pay this amount because for
Attempting to pay remaining balance of total loss vehicle and correct credit
I have tried calling several times to fix this issueOn September 19, I was involved in a "No-Fault" accident causing my car to be totaledI hired an attorney who advised they would be handling everything from insurance companies, hospitals, and car financeI received notice of late payment on my accountI then contact the attorneys to notify them that the insurance has yet to payMy insurance company then sent a $12,*** check to ExeterRemaining balance on the lien was $1,I have now been hit repeatedly on my credit report for late payments, and derogatory remarksI have been on hold now for minutes attempting to speak to "the correct" department about how to resolve this issue, how to pay, how to fix the repeated negative remarksI am trying everything I can to make this situation right and pay, however, they are making this extremely difficultI am not a bad customer who does not pay,
Never received title to re-financed vehicle from ExeterNEVER received lien releases after MULTIPLE requests
I refinanced my Chrysler in My new lender, Navy Federal requested the updated title with them as the new lien holderThat's when I called Exeter and they said they already sent me the copy of the title to get updatedI told them I never received itFast forward to present, over the past years I have requested MULTIPLE lien releases and the have NEVER sent itI most recently spoke with them on 8/in which they told me they would put it in the mailI STILL have not gotten it! This is INSANE
Requesting a copy of my title to be faxed to the DMV and it was not completed timelyNow I, the customer, am inconvenienced
When at the DMV yesterday, I had called Exeter Customer service and expressed how I needed a copy of my Title faxed to the DMV in which I was at urgentlyThe rep stated that the request can take 24-hours to completeSo, I call customer service various times to follow up on my request and long and behold hours later, the fax was "sent"I ask the rep that was on the phone with me today to stay on the phone so I can confirm that the fax was sent with the lady at the DMVDMV rep states noI ask the exeter rep if she can confirm the fax # the paper work was sent to, and it was the WRONG NUMBER!!!! At this point it is an error on Exeter and all the customer service rep can tell me is that she'll submit another request to expedite a copy of my title which can still take 24-hours to deliverHow is that expedited?! Even after speaking with her manager, th
I OWED ON MY CAR AND MYCAR WAS A TOTAL LOSS IN AN CAR ACCIDENTI ASKED FOR THE PAY OUT WHICH THE ESTIMATED AT 2100K THEY ARE STILL CHARGING INT
Mar car was a total loss a the time it was at I paid 2k ahead of time and now insurrance paid At the time they estimated but said the interest would be taken off final pay outNot only did they not give me a break down yet as it is about a month and a half later, but said they are charging me interest until I pay off this balanceI have not been provided the final letter I am still being charged interest and I repeatedly asked for the final pay outThis is not fair especially when I have not car
and the Insurance has the titleMy credit report also has not been updated to reflect my earlier payment
They duplicate payments out of my account multiple times a month and charge late fees when I'm not late
I financed the vehicle on September 15, I was told I wouldn't have a payment due for days making my first payment due October 30, In the meantime, I elected to set up auto payWhen I did that over the phone with a representative I was told it can take up to days for a new auto pay agreement to go thru so if I didn't see the payment taken from my account the day it was due I should call and make a one time post dated debit transaction over the phone the next day to make a payment and keep my account from being lateSo on October 31st, I called in that one time payment however on November 6, my auto pay payment went through thus my account got charged twiceWhen I contacted them about this issue, I was told I could either receive a refund or put the duplicated payment towards Novemeber so I wouldn't have a car payment due again until December which is
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I paid this comp $14,to pay off the Nissan Sentra in September of last year and have not received the title of this vehiclereq many time
I have contacted this company on many occasions to send me the title of the car and it's been almost a year and they have not submitted this title yetMy Daughter *** Johnson cosigned for her brother *** Johnson and he stop paying for the car and she was put in jail for the vehicleI am angry because I paid the car off and they have not submitted the title yet My daughter has called and called and they promised her the title would be sent in a couple of days and still no title I need the title ASAP
If the title is not available I want a refund and the case to be closed regarding this vehicle
My Jeep was illegally repossessed by Exeter finance Corp on February 8th The Corp did not notify me I had no money owed to them
On February 8th my Jeep Wrangler was repossessed VIN #1J4FAXXXXXLXXXXXX My account # XXXXXXXI was current with my payments I was not notified On February 9th I called the repair shop where my Jeep was and they informed me that Exeter Financial Corpcame and picked it up I called Exeter Financial Corp and they told me they had no paperwork on the repossession and could see that my account was paid up to date I received a letter on the 13th of February stating that I defaulted and that my past due payments were $0.00, accrued but upaid late fees were $59.98, repossession costs as of the date of the noitice were $765.82, with the total amount of $or they will sell my Jeep on March 23rd
Current monthly amount due was on 5/- mailed payment was received on 5/19, as of 5/late fee of $assessed to the account
Acct # XXXXXXX; Ford Fusion 2015, purchased 12/the interest rate is 21%, which is already ridiculousHowever, this is the only company in the entire USA that doesn't offer a grace period for payments before applying a late feeThen the late is about 10% of the monthly paymentMost late fees are a standard rate and applied after "x" amount of daysAnother issue I have is that this finance company has NEVER gotten my bill to me timely to ensure mailing, which I have complained about several times, and then they have no grace periodThat's very egregious of a company that can't mail the payment coupon out timely and turn around and charge its customers a late feeI usually get the payment coupon the week the payment is dueNot to mention the or phone calls per day when the payment is not received by the due dateExeter charges a $late f
Since my husband lost his job I have requested numerous time to try to reduce our payments They are not willing and rude
trying reduce payment and they are rude and unwilling to work with us We spoke to someone about a voluntary repossession and they were going to email me a sign to form To this date, I have not received it and no one has contact usThey will not leave message as I don't answer my phone at work
Vehicle was traded in and payoff was sent to company Since then payments have come out of my account and I get the run around about a refund
Traded our vehicle in on July 31, Exeter received the payoff from dealership on Aug5, Since then payments totaling $have been taken from our account I have been told twice that the auto payments have been canceled and I have faxed my bank statement to them twice as well This has been going on for about a month now and every time I call them I get a different answer about when I will get a refundI have been told it would take as little as hours and another time I was told days! I have yet to receive any form of refund even though I have been told that some of it has been approved for a refund The first bank statement was faxed over weeks ago and the second statement days ago We have a new vehicle payment that we have been unable to pay since Exeter continues to take out money and we haven't recei
Refund on a Payment they were not suppose to allow in my account
On the 18th of January I cancelled a payment I had set for the payment of a vehicle due to refinancingI had setup the payment electronicallyI was told by the representative that the payment from my checking account was cancelledOn the 23rd the payment was withdrew from my accountI called the company and I was told I should've cancelled the payment with my bankI was then told I had to give a running bank statement even though they had received the money from my bankI provided a statement and several days later, the 30th of January, I was told that the statement provided was not good enoughI was told to send another one if I wanted a refundOn the 31st of January the vehicle was paid off with ExeterI called the week of February 5th and was told by a representative the check was mailed.I now called on the 12th Of February about my refund and overdraft feesI was told that an overage was found on the 1st of
the customer service is horribleEvery agent tells you something different and doesn't give you the whole information
I purchased a vehicle from Auto Expo in August of first I was told by the dealership that they will be able to use my old car as a trade inthat never happenedand now I have repossessions on my crediti was never late with a payment with the car before the Audiif I was going to be late, the bank for the car would work with meunlike this companyeveryone lies and tells you things to get you off the phonethe customer service is horriblethey did not want to work with mei was told I was able to make a payment on my 85th day and they did not hold up on their endi had the past due amount and they came and got the car before my 85th daythen when I called they said it wasn't guaranteed, when the rep before told me it waswhen I set up a payment arrangement, they never logged it into the systemand I would receive calls asking about something I al
Cancelled the payment arrangement of 6/and made a new arrangement for Exterer took both payments
Upon talking to a rep it was verified that the payment should not have been taken, but a bank statement showing payment posted was neededI was very unhappy with sending in the bank statement that list all of my personal transaction however I proceeded and email the statement 7/3/showing payment posted to my account The unauthorized payment overdrew my account and three overcharges were applied for $each I filed a claim with Chase explaining the issue and they refunded the payment upon further investigation, but they made it clear if I could not get the money refunded from the Exeter by September 26th, the money will be debited from my account again
Exeter Finance subtracted the amount the took (453) from my payments I reached to them to see if the money was being returned to me, they said the payment was reversed I then contacted to see if a payment f
Refund on a Payment they were not suppose to allow in my account
On the 18th of January I cancelled a payment I had set for the payment of a vehicle due to refinancingI had setup the payment electronicallyI was told by the representative that the payment from my checking account was cancelledOn the 23rd the payment was withdrew from my accountI called the company and I was told I should've cancelled the payment with my bankI was then told I had to give a running bank statement even though they had received the money from my bankI provided a statement and several days later, the 30th of January, I was told that the statement provided was not good enoughI was told to send another one if I wanted a refundOn the 31st of January the vehicle was paid off with ExeterI called the week of February 5th and was told by a representative the check was mailed.I now called on the 12th Of February about my refund and overdraft feesI was told that an overage was found on the 1st of
negative impact on credit!
I sent a check payment to Exeter on July 12th because the payment was due the 15th (Sunday) I called around the 18th to check if they recit because I hadn't seen it leave my acctWas told to give it a few more days because of the distance, called the following Monday, still hadn'trecvditWas asked if I sent it to Dallas or Irving, I informed I sent it to Dallas, was told that Irving is the HQ and Dallas will probably send it to HQ in a few days, call back next weekCalled the following week and was told it still wasnt recvd, said I'll just cancel the check and pay by cc, was told to give it some timeI expressed concern about by credit being impacted but was told no such thing would happen because I had stayed in contact with them15th had come and finally canceled the check and paid by cc, was told I was all set except a late fee which I am still disputingFind out on 9/my transunion credit was impacted points and eqifax was impacted
Exeter is a complete scamI rather naively purchased my first car at a fairly young age and they charged me ridiculously high APR on a loan for my vehicleI would like to pay my vehicle off, but they have told me there is a several hundred dollar fee involved to pay offIf I don't pay this they will threaten repossessionThe amount left on the vehicle is less than $1000!! I called and asked to speak to management and asked if this fee could be removedThe manager was rude and extremely unprofessionalGave me absolutely no optionsI just want to pay them and be done with this loanI have already paid a ridiculous amount of interest on this vehicle and want to sever all ties
Paid my car off in august it is now October and I still don't have the title
First issue with them was when trying to pay the car off I asked what the remaining balance would be after I sent in a check from my car insurance and they gave me the amount and told me that if I paid the amount that day the car would be paid off when they got the insurance checkUpon them receiving the check they said I still owed them around $so I called and spoke to several people who tried to tell me that even though I was told the car would be paid off I was not correctAfter several days contacting them regarding this and speaking to different supervisors who tried to tell me I had no choice but to pay the $I continued to refuse as it should have been paid offThey finally admitted they were wrong and "wrote off" the "remaining balance" that shouldn't have existed in the first placeThen informed me I would be receiving my title soonAlmost a month later I called back since I hadn't rece
Identity theft credit report inquiries and fraud
On XX-XX-XXXX and XX-X-XXXX my identity was fraudulently used to obtain a loanI contacted this Exeter Finance Corp to notify them of the illegal activity; investigate; and remove this from my credit reportThey refused and stated I had to contact the Revdex.com
They are charging late fees with interest back from up to know, Inconsistency in late fee charges, since I have a fix interest rate
My monthly payment is $and if I'm late is $..Now they said that I owe $in late fees form up to know, no one is going to wait that long to collect the late fee which by the way they were paidI have sent a few times more money and they do not apply to the principal, everything goes to the interestI have been late a few times but I have paid it, unfortunately does not show but you can tell by looking at the amount, The only late fee that I owe is May
Now, payment is due on the first of each month but I have extra days for payment, I have paid on the 10th, but they do not post it until next day which for them it will be a late fee chargeI do not understand how they apply my payment, is never the same and I would like to know why since my interest is variableI want an explanation before I pay this amount because for
Attempting to pay remaining balance of total loss vehicle and correct credit
I have tried calling several times to fix this issueOn September 19, I was involved in a "No-Fault" accident causing my car to be totaledI hired an attorney who advised they would be handling everything from insurance companies, hospitals, and car financeI received notice of late payment on my accountI then contact the attorneys to notify them that the insurance has yet to payMy insurance company then sent a $12,*** check to ExeterRemaining balance on the lien was $1,I have now been hit repeatedly on my credit report for late payments, and derogatory remarksI have been on hold now for minutes attempting to speak to "the correct" department about how to resolve this issue, how to pay, how to fix the repeated negative remarksI am trying everything I can to make this situation right and pay, however, they are making this extremely difficultI am not a bad customer who does not pay,
Never received title to re-financed vehicle from ExeterNEVER received lien releases after MULTIPLE requests
I refinanced my Chrysler in My new lender, Navy Federal requested the updated title with them as the new lien holderThat's when I called Exeter and they said they already sent me the copy of the title to get updatedI told them I never received itFast forward to present, over the past years I have requested MULTIPLE lien releases and the have NEVER sent itI most recently spoke with them on 8/in which they told me they would put it in the mailI STILL have not gotten it! This is INSANE
Requesting a copy of my title to be faxed to the DMV and it was not completed timelyNow I, the customer, am inconvenienced
When at the DMV yesterday, I had called Exeter Customer service and expressed how I needed a copy of my Title faxed to the DMV in which I was at urgentlyThe rep stated that the request can take 24-hours to completeSo, I call customer service various times to follow up on my request and long and behold hours later, the fax was "sent"I ask the rep that was on the phone with me today to stay on the phone so I can confirm that the fax was sent with the lady at the DMVDMV rep states noI ask the exeter rep if she can confirm the fax # the paper work was sent to, and it was the WRONG NUMBER!!!! At this point it is an error on Exeter and all the customer service rep can tell me is that she'll submit another request to expedite a copy of my title which can still take 24-hours to deliverHow is that expedited?! Even after speaking with her manager, th
I OWED ON MY CAR AND MYCAR WAS A TOTAL LOSS IN AN CAR ACCIDENTI ASKED FOR THE PAY OUT WHICH THE ESTIMATED AT 2100K THEY ARE STILL CHARGING INT
Mar car was a total loss a the time it was at I paid 2k ahead of time and now insurrance paid At the time they estimated but said the interest would be taken off final pay outNot only did they not give me a break down yet as it is about a month and a half later, but said they are charging me interest until I pay off this balanceI have not been provided the final letter I am still being charged interest and I repeatedly asked for the final pay outThis is not fair especially when I have not car
and the Insurance has the titleMy credit report also has not been updated to reflect my earlier payment
They duplicate payments out of my account multiple times a month and charge late fees when I'm not late
I financed the vehicle on September 15, I was told I wouldn't have a payment due for days making my first payment due October 30, In the meantime, I elected to set up auto payWhen I did that over the phone with a representative I was told it can take up to days for a new auto pay agreement to go thru so if I didn't see the payment taken from my account the day it was due I should call and make a one time post dated debit transaction over the phone the next day to make a payment and keep my account from being lateSo on October 31st, I called in that one time payment however on November 6, my auto pay payment went through thus my account got charged twiceWhen I contacted them about this issue, I was told I could either receive a refund or put the duplicated payment towards Novemeber so I wouldn't have a car payment due again until December which is
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I paid this comp $14,to pay off the Nissan Sentra in September of last year and have not received the title of this vehiclereq many time
I have contacted this company on many occasions to send me the title of the car and it's been almost a year and they have not submitted this title yetMy Daughter *** Johnson cosigned for her brother *** Johnson and he stop paying for the car and she was put in jail for the vehicleI am angry because I paid the car off and they have not submitted the title yet My daughter has called and called and they promised her the title would be sent in a couple of days and still no title I need the title ASAP
If the title is not available I want a refund and the case to be closed regarding this vehicle