COMPLAINT REGARDING AMOUNT ADVISED OF BILLING DUE AND DEROGGATORY MARK ON CREDIT
IN CONTACTING EXETER FINANCE ON THE PAYMENT THAT WAS MAILED IN TO THE COMPANY, A CUSTOMER SERVICE REPRESENTATIVE ADVISED THAT THE ACCOUNT WAS PAID UP TO DATE AND WAS NO LONGER DELINQUENT HE WAS ASKED IF THE COMPANY'S WEBSITE WAS ACCURATE WHERE HE RESPONDED THAT THE SITE NORMALLY DOESN'T CATCH UP THE PAYMENT HOWEVER,THIS GENTLEMAN ADVISED ME THAT WE WERE NO LONGER DAYS DELINQUENT AND THAT THERE WAS SUFFICIENT TIME TO PAY THE LOAN WE RECEIVED A CALL TWICE RECENTLY INDICATING THAT THE LOAN WAS DAYS PAST DUE, AND TO ADD INSULT THE GENTLEMAN WE HAD SPOKEN WITH PLACED NO NOTATION ON THE ACCOUNT I ADVISED "ROBBIE" THAT THERE WAS INCOMPETENCE ON THE PART OF CUSTOMER SERVICE BECAUSE TEHRE WAS NO NOTATION, NO RECORDING, YET THEY ARE MORE THAN WILLING TO NOT RESLOVE THE FACT THAT CREDIT ISSUES HAVE NOW OCCURRED IF THIS COMPANY WOULD TAKE OWNERSHIP OF THE LACK ON THEIR PART, THE PROBLEMS THAT ARE AT F
Paid my car off in august it is now October and I still don't have the title
First issue with them was when trying to pay the car off I asked what the remaining balance would be after I sent in a check from my car insurance and they gave me the amount and told me that if I paid the amount that day the car would be paid off when they got the insurance checkUpon them receiving the check they said I still owed them around $so I called and spoke to several people who tried to tell me that even though I was told the car would be paid off I was not correctAfter several days contacting them regarding this and speaking to different supervisors who tried to tell me I had no choice but to pay the $I continued to refuse as it should have been paid offThey finally admitted they were wrong and "wrote off" the "remaining balance" that shouldn't have existed in the first placeThen informed me I would be receiving my title soonAlmost a month later I called back since I hadn't rece
I am being over charged $a payment when I was advised by customer service I would not have to pay again until Dec pls see below
I am sending this complaint because customer service is refusing to help me with this matterI am on Social security Disability with heart condition, osteoarthritis & taking care of my 11yo son and I cannot continue to go on like this, paying out money to Exeter Finance with I have other important bills to payI received my Sonata 12/2016, by FebI found myself falling behind on my payments due to an unexpected moveI called & spoke with Exeter customer service to see of they could set my payments on the 3rd of each month when I get my checks, after getting the run around I finally was told I couldn't until I paid off the balanceI understood that and I worked hard at getting it caught upuntil on 10/2017, my car got reposed, I had to immediately come up with $1,433.23-to get my car backthat caused me to forgo paying my rent & electri
The account with this company was opened fraudulently was told to submit police report and identity theft afidavit and I did that
My identity was stolen and whom ever it was opened a account with exeter finance I made them aware that I did not open this accountthey told me to send over a police report and identifying info on myself and I have dont this numerous time but they keep pretending they did not receive it and I sent it one numerous occasionsif they didn't receive it where did it go and they have no other secure way of me sending these documents I have already been a victim once not trying to be a victim again
negative impact on credit!
I sent a check payment to Exeter on July 12th because the payment was due the 15th (Sunday) I called around the 18th to check if they recit because I hadn't seen it leave my acctWas told to give it a few more days because of the distance, called the following Monday, still hadn'trecvditWas asked if I sent it to Dallas or Irving, I informed I sent it to Dallas, was told that Irving is the HQ and Dallas will probably send it to HQ in a few days, call back next weekCalled the following week and was told it still wasnt recvd, said I'll just cancel the check and pay by cc, was told to give it some timeI expressed concern about by credit being impacted but was told no such thing would happen because I had stayed in contact with them15th had come and finally canceled the check and paid by cc, was told I was all set except a late fee which I am still disputingFind out on 9/my transunion credit was impacted points and eqifax was impacted
Vehicle was traded in and payoff was sent to company Since then payments have come out of my account and I get the run around about a refund
Traded our vehicle in on July 31, Exeter received the payoff from dealership on Aug5, Since then payments totaling $have been taken from our account I have been told twice that the auto payments have been canceled and I have faxed my bank statement to them twice as well This has been going on for about a month now and every time I call them I get a different answer about when I will get a refundI have been told it would take as little as hours and another time I was told days! I have yet to receive any form of refund even though I have been told that some of it has been approved for a refund The first bank statement was faxed over weeks ago and the second statement days ago We have a new vehicle payment that we have been unable to pay since Exeter continues to take out money and we haven't recei
Identity theft credit report inquiries and fraud
On XX-XX-XXXX and XX-X-XXXX my identity was fraudulently used to obtain a loanI contacted this Exeter Finance Corp to notify them of the illegal activity; investigate; and remove this from my credit reportThey refused and stated I had to contact the Revdex.com
I have been paying on this loan for over years & over $33,on a 16,loan that matures 3/15/& they say I still owe $10,
My account #XXXXXXX I purchased this car in & have paid over on this loan every month I have requested numerous times for a detailed reports showing how my payments r distributed which they refuse to give me Now they say it will be the loan matures on 3/15/& they can not tell me where the $33,I've paid on the car went or why it's showing I still owe 10,I received a letter telling me my loan matures 3/15/& as of 3/16/it will go into repo status I have my bank statements & credit report to show my payment history & their only response is I've been late a few times I've asked to speak w a supervisor & repossession & both refuse my call
It is not my debt
It is a Ford fusion that was repossed about a year ago The car was purchased by Mr*** *** The car went into Default on or around December Mr*** as he has stated to me no longer has the car in his possession and has never recieved a final bill of sale from the towing and recovery center who repossesed the car I have since recieved bills for this vehicle every month on my credit report I was fradulently added as a cosignor onto this loan I was declared permanently disabled at the time of this purchase and therefore could not be a cosignor I was also not present at the time of the purchase I was medically incapicated to make a such a decision I am asking that the Revdex.com look into this thoroughly as a repossession should go to auction, present a final bill of sale and a balnce It should not contionuously acrue a balance Mr wyble is not accruing a balance on his credit report and is not recieving any bills I
Falsely reporting to credit agency
I purchased my vehicle in I have been on time with my payments except for a couple times when I had some issues ariseWhen I contacted Exeter Finance about my loan, I kept receiving different dates about when it would matureIt was a different story everytimeI looked at my credit report and they were reporting to the credit agency since January that I was days late which was falseI paid the car off in October and they are still reporting to the credit agency that my account is delinquent
Refund on a Payment they were not suppose to allow in my account
On the 18th of January I cancelled a payment I had set for the payment of a vehicle due to refinancingI had setup the payment electronicallyI was told by the representative that the payment from my checking account was cancelledOn the 23rd the payment was withdrew from my accountI called the company and I was told I should've cancelled the payment with my bankI was then told I had to give a running bank statement even though they had received the money from my bankI provided a statement and several days later, the 30th of January, I was told that the statement provided was not good enoughI was told to send another one if I wanted a refundOn the 31st of January the vehicle was paid off with ExeterI called the week of February 5th and was told by a representative the check was mailed.I now called on the 12th Of February about my refund and overdraft feesI was told that an overage was found on the 1st of
Contract paperwork and payment history
My husband *** *** financed Kia Rio in or about September He was incarcerated March and received a year sentenceI *** *** took financial responsibility of car and have made payments to Exeter Finance and they have complete knowledge of situationJanuary I wa sgranted divorce which included car in decreeI notified them and sent proper paperwork requested to do so and also for payment history on accoount and was told would be taken care ofI have contacted them numerous times to be told first it would take couple of weeks to now that they are unable to do this because contract was with him.Which I believe would be void be to his incarceration anywayI have asked to speak with supervisors and or managers and still have not been unsuccessfulToday I was told they will not do it and have removed my number from accountI have contacted lawyer and was told I did all the nessisary steps to complete this proces
Never received title to re-financed vehicle from ExeterNEVER received lien releases after MULTIPLE requests
I refinanced my Chrysler in My new lender, Navy Federal requested the updated title with them as the new lien holderThat's when I called Exeter and they said they already sent me the copy of the title to get updatedI told them I never received itFast forward to present, over the past years I have requested MULTIPLE lien releases and the have NEVER sent itI most recently spoke with them on 8/in which they told me they would put it in the mailI STILL have not gotten it! This is INSANE
I have been paying car notes and they saying they have no payments but 405.00out of months but I have paid over they have it in repression now
Theyare trying to repossess it and still want me to pay and they can't find the money that I have already paid so I refuse to pay that until they can find out where the money is that I have already paid and now they want me to pay double and it would still be in repossion until they feel they have enough money on it.they hadn't sent anything to let me know about a repossion or when I call in a payment they take it off my card and no one said anything about a repossion when the payment was made still noone has not said that it was in repossion it has been months now they want more money and still got it under repossion
Refund due
I financed my Nissan Rogue with Exeter Finance in November On April 2, 2016, I was involved in an accident that rendered my vehicle a total lossSubsequently, on April 13, 2016, a payoff check from the at-fault's driver insurance company, State Farm, was mailed to Exeter Finance.The check was in the amount of $11,368.75, which was the amount provided by a representative at ExeterWhen I purchased the Nissan Rogue, I purchased an extended warranty with the dealershipThe extended warranty was for years or 100,miles, whichever came firstAt the time of the total loss, I had only 76,miles on the vehilceAfter speaking with Carmax (dealsership) they advised that they would mail the refund check of $to Exeter and they (Exeter) would be responsible for refunding the amount to meI have made several phone calls to Exeter regarding the status of my refund amount of $(approximately) and I keep receiving erroneous information from the rep
Requesting a copy of my title to be faxed to the DMV and it was not completed timelyNow I, the customer, am inconvenienced
When at the DMV yesterday, I had called Exeter Customer service and expressed how I needed a copy of my Title faxed to the DMV in which I was at urgentlyThe rep stated that the request can take 24-hours to completeSo, I call customer service various times to follow up on my request and long and behold hours later, the fax was "sent"I ask the rep that was on the phone with me today to stay on the phone so I can confirm that the fax was sent with the lady at the DMVDMV rep states noI ask the exeter rep if she can confirm the fax # the paper work was sent to, and it was the WRONG NUMBER!!!! At this point it is an error on Exeter and all the customer service rep can tell me is that she'll submit another request to expedite a copy of my title which can still take 24-hours to deliverHow is that expedited?! Even after speaking with her manager, th
They duplicate payments out of my account multiple times a month and charge late fees when I'm not late
I financed the vehicle on September 15, I was told I wouldn't have a payment due for days making my first payment due October 30, In the meantime, I elected to set up auto payWhen I did that over the phone with a representative I was told it can take up to days for a new auto pay agreement to go thru so if I didn't see the payment taken from my account the day it was due I should call and make a one time post dated debit transaction over the phone the next day to make a payment and keep my account from being lateSo on October 31st, I called in that one time payment however on November 6, my auto pay payment went through thus my account got charged twiceWhen I contacted them about this issue, I was told I could either receive a refund or put the duplicated payment towards Novemeber so I wouldn't have a car payment due again until December which is
This is the worst financial institution I have ever dealt with They do not calculate payments or interest correctly They charge a lot of fees with no exp,a nation for them When asked they say they have no answer My payments are credited and then within three days reversed When I asked why they were reversed they said maybe the funds did not clear These are payments from Money Gram, Western Union, and direct debits They are paid as cash They reverse my payments and then send repossession notices They have taken the car twice now I have reclaimed the car both times Both times the very next day they are telling me I am already five months that behind I asked them how is that so if I just paid all this money to be caught up and get the car back Still no answer from them They use illegal collection practices I have called from friends and families land lines when I could not use my cell phone only to have them start calling the person who let me use their phone to collect on my account They have gone to my children'should homessage in the night with flashlights looking in their buildings I advised them I do not live at those houses and they need to stop harassing my children I would strongly advise against anyone using this company
Money was taken from my account after my car had been traded in
It started in February, I contacted Exeter to get a payment deferred because we were having financial difficultiesThey said that would be okThen took that payment anywayI called them about it, the rep that I spoke with apologized and said that my money would be back in my account in to hoursI waited daysNo money was in my accountI called back and was told that I had to email them my account information, which made no since to me because I had auto pay set up, I was also told that they could not take my info over the phoneSo I went to exeterfinance.com and got an error message saying "page can not be displayed" I called back and talked to a different rep., who told me that they could take my account info over the phone, I was also informed that it would take to business days to get my money backAs a result our electric was shut offI contacted them again and informed them that I was getting
COMPLAINT REGARDING AMOUNT ADVISED OF BILLING DUE AND DEROGGATORY MARK ON CREDIT
IN CONTACTING EXETER FINANCE ON THE PAYMENT THAT WAS MAILED IN TO THE COMPANY, A CUSTOMER SERVICE REPRESENTATIVE ADVISED THAT THE ACCOUNT WAS PAID UP TO DATE AND WAS NO LONGER DELINQUENT HE WAS ASKED IF THE COMPANY'S WEBSITE WAS ACCURATE WHERE HE RESPONDED THAT THE SITE NORMALLY DOESN'T CATCH UP THE PAYMENT HOWEVER,THIS GENTLEMAN ADVISED ME THAT WE WERE NO LONGER DAYS DELINQUENT AND THAT THERE WAS SUFFICIENT TIME TO PAY THE LOAN WE RECEIVED A CALL TWICE RECENTLY INDICATING THAT THE LOAN WAS DAYS PAST DUE, AND TO ADD INSULT THE GENTLEMAN WE HAD SPOKEN WITH PLACED NO NOTATION ON THE ACCOUNT I ADVISED "ROBBIE" THAT THERE WAS INCOMPETENCE ON THE PART OF CUSTOMER SERVICE BECAUSE TEHRE WAS NO NOTATION, NO RECORDING, YET THEY ARE MORE THAN WILLING TO NOT RESLOVE THE FACT THAT CREDIT ISSUES HAVE NOW OCCURRED IF THIS COMPANY WOULD TAKE OWNERSHIP OF THE LACK ON THEIR PART, THE PROBLEMS THAT ARE AT F
Paid my car off in august it is now October and I still don't have the title
First issue with them was when trying to pay the car off I asked what the remaining balance would be after I sent in a check from my car insurance and they gave me the amount and told me that if I paid the amount that day the car would be paid off when they got the insurance checkUpon them receiving the check they said I still owed them around $so I called and spoke to several people who tried to tell me that even though I was told the car would be paid off I was not correctAfter several days contacting them regarding this and speaking to different supervisors who tried to tell me I had no choice but to pay the $I continued to refuse as it should have been paid offThey finally admitted they were wrong and "wrote off" the "remaining balance" that shouldn't have existed in the first placeThen informed me I would be receiving my title soonAlmost a month later I called back since I hadn't rece
I am being over charged $a payment when I was advised by customer service I would not have to pay again until Dec pls see below
I am sending this complaint because customer service is refusing to help me with this matterI am on Social security Disability with heart condition, osteoarthritis & taking care of my 11yo son and I cannot continue to go on like this, paying out money to Exeter Finance with I have other important bills to payI received my Sonata 12/2016, by FebI found myself falling behind on my payments due to an unexpected moveI called & spoke with Exeter customer service to see of they could set my payments on the 3rd of each month when I get my checks, after getting the run around I finally was told I couldn't until I paid off the balanceI understood that and I worked hard at getting it caught upuntil on 10/2017, my car got reposed, I had to immediately come up with $1,433.23-to get my car backthat caused me to forgo paying my rent & electri
The account with this company was opened fraudulently was told to submit police report and identity theft afidavit and I did that
My identity was stolen and whom ever it was opened a account with exeter finance I made them aware that I did not open this accountthey told me to send over a police report and identifying info on myself and I have dont this numerous time but they keep pretending they did not receive it and I sent it one numerous occasionsif they didn't receive it where did it go and they have no other secure way of me sending these documents I have already been a victim once not trying to be a victim again
My vehicle was repossessed and I was unable to get any information on location of vehicle to retrieve items from said vehicle
Date of issue is 12/23/
negative impact on credit!
I sent a check payment to Exeter on July 12th because the payment was due the 15th (Sunday) I called around the 18th to check if they recit because I hadn't seen it leave my acctWas told to give it a few more days because of the distance, called the following Monday, still hadn'trecvditWas asked if I sent it to Dallas or Irving, I informed I sent it to Dallas, was told that Irving is the HQ and Dallas will probably send it to HQ in a few days, call back next weekCalled the following week and was told it still wasnt recvd, said I'll just cancel the check and pay by cc, was told to give it some timeI expressed concern about by credit being impacted but was told no such thing would happen because I had stayed in contact with them15th had come and finally canceled the check and paid by cc, was told I was all set except a late fee which I am still disputingFind out on 9/my transunion credit was impacted points and eqifax was impacted
Vehicle was traded in and payoff was sent to company Since then payments have come out of my account and I get the run around about a refund
Traded our vehicle in on July 31, Exeter received the payoff from dealership on Aug5, Since then payments totaling $have been taken from our account I have been told twice that the auto payments have been canceled and I have faxed my bank statement to them twice as well This has been going on for about a month now and every time I call them I get a different answer about when I will get a refundI have been told it would take as little as hours and another time I was told days! I have yet to receive any form of refund even though I have been told that some of it has been approved for a refund The first bank statement was faxed over weeks ago and the second statement days ago We have a new vehicle payment that we have been unable to pay since Exeter continues to take out money and we haven't recei
Identity theft credit report inquiries and fraud
On XX-XX-XXXX and XX-X-XXXX my identity was fraudulently used to obtain a loanI contacted this Exeter Finance Corp to notify them of the illegal activity; investigate; and remove this from my credit reportThey refused and stated I had to contact the Revdex.com
I have been paying on this loan for over years & over $33,on a 16,loan that matures 3/15/& they say I still owe $10,
My account #XXXXXXX I purchased this car in & have paid over on this loan every month I have requested numerous times for a detailed reports showing how my payments r distributed which they refuse to give me Now they say it will be the loan matures on 3/15/& they can not tell me where the $33,I've paid on the car went or why it's showing I still owe 10,I received a letter telling me my loan matures 3/15/& as of 3/16/it will go into repo status I have my bank statements & credit report to show my payment history & their only response is I've been late a few times I've asked to speak w a supervisor & repossession & both refuse my call
It is not my debt
It is a Ford fusion that was repossed about a year ago The car was purchased by Mr*** *** The car went into Default on or around December Mr*** as he has stated to me no longer has the car in his possession and has never recieved a final bill of sale from the towing and recovery center who repossesed the car I have since recieved bills for this vehicle every month on my credit report I was fradulently added as a cosignor onto this loan I was declared permanently disabled at the time of this purchase and therefore could not be a cosignor I was also not present at the time of the purchase I was medically incapicated to make a such a decision I am asking that the Revdex.com look into this thoroughly as a repossession should go to auction, present a final bill of sale and a balnce It should not contionuously acrue a balance Mr wyble is not accruing a balance on his credit report and is not recieving any bills I
Falsely reporting to credit agency
I purchased my vehicle in I have been on time with my payments except for a couple times when I had some issues ariseWhen I contacted Exeter Finance about my loan, I kept receiving different dates about when it would matureIt was a different story everytimeI looked at my credit report and they were reporting to the credit agency since January that I was days late which was falseI paid the car off in October and they are still reporting to the credit agency that my account is delinquent
Refund on a Payment they were not suppose to allow in my account
On the 18th of January I cancelled a payment I had set for the payment of a vehicle due to refinancingI had setup the payment electronicallyI was told by the representative that the payment from my checking account was cancelledOn the 23rd the payment was withdrew from my accountI called the company and I was told I should've cancelled the payment with my bankI was then told I had to give a running bank statement even though they had received the money from my bankI provided a statement and several days later, the 30th of January, I was told that the statement provided was not good enoughI was told to send another one if I wanted a refundOn the 31st of January the vehicle was paid off with ExeterI called the week of February 5th and was told by a representative the check was mailed.I now called on the 12th Of February about my refund and overdraft feesI was told that an overage was found on the 1st of
Contract paperwork and payment history
My husband *** *** financed Kia Rio in or about September He was incarcerated March and received a year sentenceI *** *** took financial responsibility of car and have made payments to Exeter Finance and they have complete knowledge of situationJanuary I wa sgranted divorce which included car in decreeI notified them and sent proper paperwork requested to do so and also for payment history on accoount and was told would be taken care ofI have contacted them numerous times to be told first it would take couple of weeks to now that they are unable to do this because contract was with him.Which I believe would be void be to his incarceration anywayI have asked to speak with supervisors and or managers and still have not been unsuccessfulToday I was told they will not do it and have removed my number from accountI have contacted lawyer and was told I did all the nessisary steps to complete this proces
Never received title to re-financed vehicle from ExeterNEVER received lien releases after MULTIPLE requests
I refinanced my Chrysler in My new lender, Navy Federal requested the updated title with them as the new lien holderThat's when I called Exeter and they said they already sent me the copy of the title to get updatedI told them I never received itFast forward to present, over the past years I have requested MULTIPLE lien releases and the have NEVER sent itI most recently spoke with them on 8/in which they told me they would put it in the mailI STILL have not gotten it! This is INSANE
I have been paying car notes and they saying they have no payments but 405.00out of months but I have paid over they have it in repression now
Theyare trying to repossess it and still want me to pay and they can't find the money that I have already paid so I refuse to pay that until they can find out where the money is that I have already paid and now they want me to pay double and it would still be in repossion until they feel they have enough money on it.they hadn't sent anything to let me know about a repossion or when I call in a payment they take it off my card and no one said anything about a repossion when the payment was made still noone has not said that it was in repossion it has been months now they want more money and still got it under repossion
Refund due
I financed my Nissan Rogue with Exeter Finance in November On April 2, 2016, I was involved in an accident that rendered my vehicle a total lossSubsequently, on April 13, 2016, a payoff check from the at-fault's driver insurance company, State Farm, was mailed to Exeter Finance.The check was in the amount of $11,368.75, which was the amount provided by a representative at ExeterWhen I purchased the Nissan Rogue, I purchased an extended warranty with the dealershipThe extended warranty was for years or 100,miles, whichever came firstAt the time of the total loss, I had only 76,miles on the vehilceAfter speaking with Carmax (dealsership) they advised that they would mail the refund check of $to Exeter and they (Exeter) would be responsible for refunding the amount to meI have made several phone calls to Exeter regarding the status of my refund amount of $(approximately) and I keep receiving erroneous information from the rep
Requesting a copy of my title to be faxed to the DMV and it was not completed timelyNow I, the customer, am inconvenienced
When at the DMV yesterday, I had called Exeter Customer service and expressed how I needed a copy of my Title faxed to the DMV in which I was at urgentlyThe rep stated that the request can take 24-hours to completeSo, I call customer service various times to follow up on my request and long and behold hours later, the fax was "sent"I ask the rep that was on the phone with me today to stay on the phone so I can confirm that the fax was sent with the lady at the DMVDMV rep states noI ask the exeter rep if she can confirm the fax # the paper work was sent to, and it was the WRONG NUMBER!!!! At this point it is an error on Exeter and all the customer service rep can tell me is that she'll submit another request to expedite a copy of my title which can still take 24-hours to deliverHow is that expedited?! Even after speaking with her manager, th
They duplicate payments out of my account multiple times a month and charge late fees when I'm not late
I financed the vehicle on September 15, I was told I wouldn't have a payment due for days making my first payment due October 30, In the meantime, I elected to set up auto payWhen I did that over the phone with a representative I was told it can take up to days for a new auto pay agreement to go thru so if I didn't see the payment taken from my account the day it was due I should call and make a one time post dated debit transaction over the phone the next day to make a payment and keep my account from being lateSo on October 31st, I called in that one time payment however on November 6, my auto pay payment went through thus my account got charged twiceWhen I contacted them about this issue, I was told I could either receive a refund or put the duplicated payment towards Novemeber so I wouldn't have a car payment due again until December which is
This is the worst financial institution I have ever dealt with They do not calculate payments or interest correctly They charge a lot of fees with no exp,a nation for them When asked they say they have no answer My payments are credited and then within three days reversed When I asked why they were reversed they said maybe the funds did not clear These are payments from Money Gram, Western Union, and direct debits They are paid as cash They reverse my payments and then send repossession notices They have taken the car twice now I have reclaimed the car both times Both times the very next day they are telling me I am already five months that behind I asked them how is that so if I just paid all this money to be caught up and get the car back Still no answer from them They use illegal collection practices I have called from friends and families land lines when I could not use my cell phone only to have them start calling the person who let me use their phone to collect on my account They have gone to my children'should homessage in the night with flashlights looking in their buildings I advised them I do not live at those houses and they need to stop harassing my children I would strongly advise against anyone using this company
Money was taken from my account after my car had been traded in
It started in February, I contacted Exeter to get a payment deferred because we were having financial difficultiesThey said that would be okThen took that payment anywayI called them about it, the rep that I spoke with apologized and said that my money would be back in my account in to hoursI waited daysNo money was in my accountI called back and was told that I had to email them my account information, which made no since to me because I had auto pay set up, I was also told that they could not take my info over the phoneSo I went to exeterfinance.com and got an error message saying "page can not be displayed" I called back and talked to a different rep., who told me that they could take my account info over the phone, I was also informed that it would take to business days to get my money backAs a result our electric was shut offI contacted them again and informed them that I was getting