Not properly allocating payments charging extra
Interest
Paid account past due and late feesPayment incorrectly allocatedIt was reallocate but now not reflecting most current paymentHave been calling and requesting to be fixed since SeptemberThe they called to inform me that my account was
Past dueCausing more late fees on the account
EARLY PAYOFF REFUSED TO ADJUST INTEREST ON LOANBalance on account should have been $lessCompany refuses to adjust interest
Account number XXXXXXXPayoff date 10/5/Paid off $15,payment processed in payments to prevent interestTotal pay $14,
Our car is financed thru Exeter and they are not applying our payments correctly and they show we still owe the amount financed years ago
I purchased a Dodge Durango in October of The amount financed was $21,The interest rate is 21%This is a total balance of $26,I agreed to pay Exeter financeMy term is monthsThe payment per month is $The first payment was due on December 25, Payments have been made every month since then with the exception of payments in which they were deferredThe total deferred payments totals $The total we have paid to date is $less the $in deferments totals $11,in money we have paid to Exeter financeThis should leave a balance owed as $14399.60, not the $19,they say I oweI notice on my statements my balance never goes downI called nearly a year ago about this and they told me payments are applied to interest firstOk fair enoughBut the balance on my statements
Exeter Finance and Debt Stoppers In Chicago Il
In FebI purchase a Saturn Vee from Rogers Auto in Chicago and was financed through Exeter Finance with the total an the bill of sale with the all taxes and title and plates included equaled to the amount of over 17.000+my car payment monthly was $In I filed a chapter with Debt stoppers and the vehicle was added into the bankruptcy with a monthly payment of $they would do a deduction from my payroll every two weeks of $I voluntary ended the bankruptcy in in June of and Exeter Finance picked up the vehicle in the middle of the nightin August of I receive a letter from Exeter finance stating that I owe the which the vehicle was sold in days for $when I spoke to a representative on the phone with Exeter finance the said that this is the amount that is owed to them and asked how could that be possible when I was making monthly payments and I was paying Debt stoppers to pay off
Having issues with the billing department regarding deferment request
I have had hospital issues where I was in ICU I have attempted to work with the company and was told that deferment was approved then told something different by another rep no one seems to know what is going on
I have satisfied my contract of payments This company continues to call me stating that I still owe them a payment
I am highly upset that after I submitted a previous complaint about receiving a letter from Exeter stating that I will continue to be charged interest if I don't pay my last payment by 6/30/ Well, I made two payments in the month of June so that I would not be charged additional fees, interest, etc I even received a letter from the President's office stating that I will not incur interest and that my contract will be satisfiedHowever, I continue to receive harassing phone calls from this company stating that I owe them moneyMeanwhile, each day my account (that is paid) continues to incur late fees and now I owe $343.42? Like I said before, this company preys on hardworking people who unfortunately are rebuilding their credit Where are the ethics in all of this? I will NEVER do business with this company again and I will continue to pass the word alon
Made an overpayment of $which was confirmed cashed by ExeterExeter says they can't find it
On 05/25/Exeter cashed a payment received from Autopay Plus for $The third party (Autopay Plus) confirmed this to meWhen I called Exeter they said they don't have this informationI have the check number, a fax statement, and an email provided by the third party confirming they sent the check, Exeter received it and cashed itYet when speaking with both a phone representative and his manager, they both deny that payment was ever receivedI've been a loyal customer for over years and never had an issue with them receiving money from me, but when they owe me money they suddenly can't find the check they cashedThis is gross misconduct on part of ExeterThey obviously have sub-par record keeping or they are intentionally trying to make it extremely difficult for me to receive the over payment they owe meI was told that anything under $would only take 7-busin
I want to refinance my car and requested a payoff amount the payout amount includes interest for the entire year of even though this is march
I purchased this car from carmax about a year agoIn my experience everything that I was told by the dealer ship turned out to falseThe dealership told me that I would be able to make payments toward my principal to avoid paying interest My interest rate is very high at 17%When I attempted to do this trough the company that stated that I couldn't make principal payments and that all payments would have interest taking outRecently I went trough my credit union to attempt to refinance my car I received a payout amount from of 21,However when viewing my account my remaining balance is less than the amount I received the payout quote onMy credit union said they I owe more than what my car is worth and that I would have a deficit of approximately 5,I contacted the company and they informed me that I would be charged inter
Received my warranty refund in error check #Haven't sent me the refund or contacted me about resolution it's been over a month
On 6/my refund check from gs was sent to Exeter finance in errorExeter finance cashed the check, I've contacted Exeter multiple times in an attempt to get a check sent to me or some sort of resolutionEvery time they take my information and say someone will contact me but no one ever doesI would just like the money that I am owed from Exeter finance Corp, $2068.48, or some sort of resolution to the situation
I financed my vehicle with Exeter Finance Corporation on 02/14/and the loan was paid in full 06/22/I requested a refund for my gap insurance which was prorated for the amount of $in July of 2015, it is 09/02/and I have still yet to receive it after countless hours and days on the phone with customer serviceEvery time I talk to Exeter I get the same response, "your check has been processed and approved for refund, we will be sending a check by mail for the amount of $and you should receive it within business days." Over a year later and still no refund check and when I talked to them today I got the same response from them, my address is correct in their system and there should be no reason as to why I have not received my money that is rightfully mineI have dealt with this too long and I believe their Company is a SCAM! If I was not to have paid my truck payment to them, my truck would have gone in for repossession but yet the company will not refun
Paid off loan and they cashed check next day I have to wait 30-days to receive overage repayment
I recently refinanced my auto loan with another company Payoff check was sent to Exeter and cashed on 10/26/ I called today and the CS rep informed they received the check and that the loan for my acct# was overpaid by my new lender for the amount of $ She said it takes 30-days for a refund to be issued I asked why it would take so long and she says it is their policy to wait to send the refund This business was really quick to cash the payoff check but to hold onto the refund that is owed seems scandalous I asked if refund could be expedited and she said sorry no This is their policy If you are quick to cash the payoff check then you should be quick to return the overage that was paid to your company Why are you holding onto money that is not yours? I want my refund check ASAP, report to credit agency that my account has been paid in good standi
Exeter is processing payments slow to charge consumers late feesThis delay is also impacting credit reporting and is an fcra violation
I called a representative and asked for an extension and he said he couldn't give me one and was unsure whyI asked him what policy and standard business practice was and he couldn't tell meHe was targeting me onlyHe came back and said I could have a day extension and has not sent me any paperwork to processThe delay is a processing delay that negatively impacts borrowers credit scoresI've had to dispute through experience times to dateIf the matter is not corrected and resolved consistently I will address legally
Exeter has repeatedly misinformed dollar amounts for payments in some cases as well as decided to keep payments and not reporting some payments made
Exeter finance in several occasions has misquoted payments that we needed to makeAfter finally getting the most recent payment history I noticed that very few times was any of the money paid split to pay the principal amount of the loanAfter four payments of over $only $was actually paid to the principalAfter calling and asking for answers I was informed that even our payments that even if our payments were made in time there were still fees that our payment was going to instead of the principal amount of the loanFurther looking into the account even with on time payments the principal amount of loan was increasing
This company claims that I still owe them 11,after paying on this car for years nowThey lied to me about my rate it's suppose to be at 14%
This company is claiming that I still owe 11, after years of paying my noteThey promised that may rate would be 14% and they have been charging me for 21.06% which is not what was promisedThey do not respond to customer inquiries about their wrong doingThese loans are faulty and they have over 500,complaints with you guys and nothing is being done or investigated.I have even gotten my credit repair company (Lexington Law) to challenge them on this issue but continuously not respond to there challenges
Mazda
repossessed 4/3/paid 4/7/car not starting, ignition damaged and I have no transportation
interlink repossession company staff failed to report keys turned in on day of repossession and ignition was damaged attempting to create copies, $agreed upon and paid 4/7/17, several attempts to pick up vehicle were unsuccessful, vehicle not starting or running
It cost $a day to get back and forth to work
Car is currently with dealer and still not working
No solution discussed to recoup added expenses of loss and inconvenience i.e rental or replacement vehicle
Next payment coming due and already requested to paid on 4/26/
Requesting payment adjustment for time without vehicle as well as reimbursed for transportation expenses incurred during this time period
My loan payment was reported days late on my credit report and it was not accurate
On july XX XXXX I called my car finance company, ExeterThey told me that because I paid less than the minimum for the month of june 2017, I needed to pay the remainder of that amount ($85) plus the amount due for the month of July ($357) by August 4th to avoid my payment history being reported to the credit agencies as being days lateI had followed through with this and made my full payment plus the remaining balance on August 4th I got a notification on my phone that I had a late payment reported on my credit report and promptly looked it overEven though I had paid the amount by the date they had told me, they still reported it as being days lateI called today (Aug XX XXXX) and spoke to a customer service representative as well as her supervisorThey did not even attempt to fix what they had done, saying that it was reported as it shouldI asked the supervisor why I
Mazda
repossessed 4/3/paid 4/7/car not starting, ignition damaged and I have no transportation
interlink repossession company staff failed to report keys turned in on day of repossession and ignition was damaged attempting to create copies, $agreed upon and paid 4/7/17, several attempts to pick up vehicle were unsuccessful, vehicle not starting or running
It cost $a day to get back and forth to work
Car is currently with dealer and still not working
No solution discussed to recoup added expenses of loss and inconvenience i.e rental or replacement vehicle
Next payment coming due and already requested to paid on 4/26/
Requesting payment adjustment for time without vehicle as well as reimbursed for transportation expenses incurred during this time period
This company has been charging me late fees since March of
I received an extention on my monthly payment in February which would allow me to make my next payment in April I made the payment as scheduled but the continued to show me as days delinquent on my account and have been charging me late fees this entire timeI was not aware of this until I attempted to get an extension this month due to financial hardship and was advised that I was days past due and was endanger of my vehicle being repossessed.he first person I spoke to was just like oh well, we can not help youI called back after reviewing my payment history from the time I incepted the loan up to this point and called againThe agent that I spoke to advised me of what had happened and told me that I should have been told as this has been going on for the past 1/almost 2yrs!She also did not offer any resolutionUnfortunately they would not grant the extension and for every two weeks for the ne
just paid off my account number XXXXXXX with Exeter Finance on 02/08/ I had a payment due on 01/22/and I traded my car and gave the dealers
I just paid off my account number XXXXXXX with Exeter Finance on 02/08/ I had a payment due on 01/22/and I traded my car and gave the dealership a payoff good through 01/31/ However, the dealer payment didn't post until 02/02/ A 30-day late payment was put on my account for January On 02/08/I paid the balance of as the dealership payment was received after the 31st of January
I have tried to contact someone at Exeter for a goodwill 30-day late payment removal for January but I haven't been successful I'm trying to pay my accounts on time and not be 30-days late I want you to know that I understand my financial obligations, I traded the Camaro financed by Exeter Finance on 01/12/and if it weren't for Bob *** Chrysler Dodge Jeep Ram, Graniteville, SC not paying the vehicle
I had a few set backs and had to tack on my car payments to the end of my loan, now Exeter is not willing to work with me to make monthly payments
Account #: XXXXXXXI received a letter regarding the maturity date of my car loan, which is 12/12/I knew it was approaching and that there was a balance after the date will be reached, so I called Exeter to work something out with themThe lady I spoke with explained to me that after 12/12/2018, if my balance is not paid in full, and I haven't paid it in full for days, it will go into default and reflect negatively on my credit, even if I continued to make monthly payments in the amount of $I asked her if there was any other options to help me pay off the loan and she said there was notIf I didn't pay the over $owed by 12/12/2018, they would report me every month negatively to the credit bureaus even if I continued to make faithful paymentsThe reason I am in this predicament is because I had back surgery and wasn't
Not properly allocating payments charging extra
Interest
Paid account past due and late feesPayment incorrectly allocatedIt was reallocate but now not reflecting most current paymentHave been calling and requesting to be fixed since SeptemberThe they called to inform me that my account was
Past dueCausing more late fees on the account
EARLY PAYOFF REFUSED TO ADJUST INTEREST ON LOANBalance on account should have been $lessCompany refuses to adjust interest
Account number XXXXXXXPayoff date 10/5/Paid off $15,payment processed in payments to prevent interestTotal pay $14,
Our car is financed thru Exeter and they are not applying our payments correctly and they show we still owe the amount financed years ago
I purchased a Dodge Durango in October of The amount financed was $21,The interest rate is 21%This is a total balance of $26,I agreed to pay Exeter financeMy term is monthsThe payment per month is $The first payment was due on December 25, Payments have been made every month since then with the exception of payments in which they were deferredThe total deferred payments totals $The total we have paid to date is $less the $in deferments totals $11,in money we have paid to Exeter financeThis should leave a balance owed as $14399.60, not the $19,they say I oweI notice on my statements my balance never goes downI called nearly a year ago about this and they told me payments are applied to interest firstOk fair enoughBut the balance on my statements
Exeter Finance and Debt Stoppers In Chicago Il
In FebI purchase a Saturn Vee from Rogers Auto in Chicago and was financed through Exeter Finance with the total an the bill of sale with the all taxes and title and plates included equaled to the amount of over 17.000+my car payment monthly was $In I filed a chapter with Debt stoppers and the vehicle was added into the bankruptcy with a monthly payment of $they would do a deduction from my payroll every two weeks of $I voluntary ended the bankruptcy in in June of and Exeter Finance picked up the vehicle in the middle of the nightin August of I receive a letter from Exeter finance stating that I owe the which the vehicle was sold in days for $when I spoke to a representative on the phone with Exeter finance the said that this is the amount that is owed to them and asked how could that be possible when I was making monthly payments and I was paying Debt stoppers to pay off
Having issues with the billing department regarding deferment request
I have had hospital issues where I was in ICU I have attempted to work with the company and was told that deferment was approved then told something different by another rep no one seems to know what is going on
I have satisfied my contract of payments This company continues to call me stating that I still owe them a payment
I am highly upset that after I submitted a previous complaint about receiving a letter from Exeter stating that I will continue to be charged interest if I don't pay my last payment by 6/30/ Well, I made two payments in the month of June so that I would not be charged additional fees, interest, etc I even received a letter from the President's office stating that I will not incur interest and that my contract will be satisfiedHowever, I continue to receive harassing phone calls from this company stating that I owe them moneyMeanwhile, each day my account (that is paid) continues to incur late fees and now I owe $343.42? Like I said before, this company preys on hardworking people who unfortunately are rebuilding their credit Where are the ethics in all of this? I will NEVER do business with this company again and I will continue to pass the word alon
Made an overpayment of $which was confirmed cashed by ExeterExeter says they can't find it
On 05/25/Exeter cashed a payment received from Autopay Plus for $The third party (Autopay Plus) confirmed this to meWhen I called Exeter they said they don't have this informationI have the check number, a fax statement, and an email provided by the third party confirming they sent the check, Exeter received it and cashed itYet when speaking with both a phone representative and his manager, they both deny that payment was ever receivedI've been a loyal customer for over years and never had an issue with them receiving money from me, but when they owe me money they suddenly can't find the check they cashedThis is gross misconduct on part of ExeterThey obviously have sub-par record keeping or they are intentionally trying to make it extremely difficult for me to receive the over payment they owe meI was told that anything under $would only take 7-busin
I want to refinance my car and requested a payoff amount the payout amount includes interest for the entire year of even though this is march
I purchased this car from carmax about a year agoIn my experience everything that I was told by the dealer ship turned out to falseThe dealership told me that I would be able to make payments toward my principal to avoid paying interest My interest rate is very high at 17%When I attempted to do this trough the company that stated that I couldn't make principal payments and that all payments would have interest taking outRecently I went trough my credit union to attempt to refinance my car I received a payout amount from of 21,However when viewing my account my remaining balance is less than the amount I received the payout quote onMy credit union said they I owe more than what my car is worth and that I would have a deficit of approximately 5,I contacted the company and they informed me that I would be charged inter
Received my warranty refund in error check #Haven't sent me the refund or contacted me about resolution it's been over a month
On 6/my refund check from gs was sent to Exeter finance in errorExeter finance cashed the check, I've contacted Exeter multiple times in an attempt to get a check sent to me or some sort of resolutionEvery time they take my information and say someone will contact me but no one ever doesI would just like the money that I am owed from Exeter finance Corp, $2068.48, or some sort of resolution to the situation
I financed my vehicle with Exeter Finance Corporation on 02/14/and the loan was paid in full 06/22/I requested a refund for my gap insurance which was prorated for the amount of $in July of 2015, it is 09/02/and I have still yet to receive it after countless hours and days on the phone with customer serviceEvery time I talk to Exeter I get the same response, "your check has been processed and approved for refund, we will be sending a check by mail for the amount of $and you should receive it within business days." Over a year later and still no refund check and when I talked to them today I got the same response from them, my address is correct in their system and there should be no reason as to why I have not received my money that is rightfully mineI have dealt with this too long and I believe their Company is a SCAM! If I was not to have paid my truck payment to them, my truck would have gone in for repossession but yet the company will not refun
Paid off loan and they cashed check next day I have to wait 30-days to receive overage repayment
I recently refinanced my auto loan with another company Payoff check was sent to Exeter and cashed on 10/26/ I called today and the CS rep informed they received the check and that the loan for my acct# was overpaid by my new lender for the amount of $ She said it takes 30-days for a refund to be issued I asked why it would take so long and she says it is their policy to wait to send the refund This business was really quick to cash the payoff check but to hold onto the refund that is owed seems scandalous I asked if refund could be expedited and she said sorry no This is their policy If you are quick to cash the payoff check then you should be quick to return the overage that was paid to your company Why are you holding onto money that is not yours? I want my refund check ASAP, report to credit agency that my account has been paid in good standi
Exeter is processing payments slow to charge consumers late feesThis delay is also impacting credit reporting and is an fcra violation
I called a representative and asked for an extension and he said he couldn't give me one and was unsure whyI asked him what policy and standard business practice was and he couldn't tell meHe was targeting me onlyHe came back and said I could have a day extension and has not sent me any paperwork to processThe delay is a processing delay that negatively impacts borrowers credit scoresI've had to dispute through experience times to dateIf the matter is not corrected and resolved consistently I will address legally
Exeter has repeatedly misinformed dollar amounts for payments in some cases as well as decided to keep payments and not reporting some payments made
Exeter finance in several occasions has misquoted payments that we needed to makeAfter finally getting the most recent payment history I noticed that very few times was any of the money paid split to pay the principal amount of the loanAfter four payments of over $only $was actually paid to the principalAfter calling and asking for answers I was informed that even our payments that even if our payments were made in time there were still fees that our payment was going to instead of the principal amount of the loanFurther looking into the account even with on time payments the principal amount of loan was increasing
This company claims that I still owe them 11,after paying on this car for years nowThey lied to me about my rate it's suppose to be at 14%
This company is claiming that I still owe 11, after years of paying my noteThey promised that may rate would be 14% and they have been charging me for 21.06% which is not what was promisedThey do not respond to customer inquiries about their wrong doingThese loans are faulty and they have over 500,complaints with you guys and nothing is being done or investigated.I have even gotten my credit repair company (Lexington Law) to challenge them on this issue but continuously not respond to there challenges
Mazda
repossessed 4/3/paid 4/7/car not starting, ignition damaged and I have no transportation
interlink repossession company staff failed to report keys turned in on day of repossession and ignition was damaged attempting to create copies, $agreed upon and paid 4/7/17, several attempts to pick up vehicle were unsuccessful, vehicle not starting or running
It cost $a day to get back and forth to work
Car is currently with dealer and still not working
No solution discussed to recoup added expenses of loss and inconvenience i.e rental or replacement vehicle
Next payment coming due and already requested to paid on 4/26/
Requesting payment adjustment for time without vehicle as well as reimbursed for transportation expenses incurred during this time period
My loan payment was reported days late on my credit report and it was not accurate
On july XX XXXX I called my car finance company, ExeterThey told me that because I paid less than the minimum for the month of june 2017, I needed to pay the remainder of that amount ($85) plus the amount due for the month of July ($357) by August 4th to avoid my payment history being reported to the credit agencies as being days lateI had followed through with this and made my full payment plus the remaining balance on August 4th I got a notification on my phone that I had a late payment reported on my credit report and promptly looked it overEven though I had paid the amount by the date they had told me, they still reported it as being days lateI called today (Aug XX XXXX) and spoke to a customer service representative as well as her supervisorThey did not even attempt to fix what they had done, saying that it was reported as it shouldI asked the supervisor why I
Mazda
repossessed 4/3/paid 4/7/car not starting, ignition damaged and I have no transportation
interlink repossession company staff failed to report keys turned in on day of repossession and ignition was damaged attempting to create copies, $agreed upon and paid 4/7/17, several attempts to pick up vehicle were unsuccessful, vehicle not starting or running
It cost $a day to get back and forth to work
Car is currently with dealer and still not working
No solution discussed to recoup added expenses of loss and inconvenience i.e rental or replacement vehicle
Next payment coming due and already requested to paid on 4/26/
Requesting payment adjustment for time without vehicle as well as reimbursed for transportation expenses incurred during this time period
This company has been charging me late fees since March of
I received an extention on my monthly payment in February which would allow me to make my next payment in April I made the payment as scheduled but the continued to show me as days delinquent on my account and have been charging me late fees this entire timeI was not aware of this until I attempted to get an extension this month due to financial hardship and was advised that I was days past due and was endanger of my vehicle being repossessed.he first person I spoke to was just like oh well, we can not help youI called back after reviewing my payment history from the time I incepted the loan up to this point and called againThe agent that I spoke to advised me of what had happened and told me that I should have been told as this has been going on for the past 1/almost 2yrs!She also did not offer any resolutionUnfortunately they would not grant the extension and for every two weeks for the ne
just paid off my account number XXXXXXX with Exeter Finance on 02/08/ I had a payment due on 01/22/and I traded my car and gave the dealers
I just paid off my account number XXXXXXX with Exeter Finance on 02/08/ I had a payment due on 01/22/and I traded my car and gave the dealership a payoff good through 01/31/ However, the dealer payment didn't post until 02/02/ A 30-day late payment was put on my account for January On 02/08/I paid the balance of as the dealership payment was received after the 31st of January
I have tried to contact someone at Exeter for a goodwill 30-day late payment removal for January but I haven't been successful I'm trying to pay my accounts on time and not be 30-days late I want you to know that I understand my financial obligations, I traded the Camaro financed by Exeter Finance on 01/12/and if it weren't for Bob *** Chrysler Dodge Jeep Ram, Graniteville, SC not paying the vehicle
I had a few set backs and had to tack on my car payments to the end of my loan, now Exeter is not willing to work with me to make monthly payments
Account #: XXXXXXXI received a letter regarding the maturity date of my car loan, which is 12/12/I knew it was approaching and that there was a balance after the date will be reached, so I called Exeter to work something out with themThe lady I spoke with explained to me that after 12/12/2018, if my balance is not paid in full, and I haven't paid it in full for days, it will go into default and reflect negatively on my credit, even if I continued to make monthly payments in the amount of $I asked her if there was any other options to help me pay off the loan and she said there was notIf I didn't pay the over $owed by 12/12/2018, they would report me every month negatively to the credit bureaus even if I continued to make faithful paymentsThe reason I am in this predicament is because I had back surgery and wasn't