Failure to provide refund for payment taken from account after a full pay off of the loan was receivedMaking a consumer wait for days
Car loan was paid off and monies were taken from bank account after the loan was set for payoffA refund check was only issued after I called and complained that the money was takenI was informed I have to wait days for a check refund which is untimely and not acceptableThere are other options I feel I could be given considering the amount of money taken
I HAVE PAID MY ACCOUNT OFF WITH EXETER FINANCE APRIL I HAVE YET TO RECEIVE A LIEN RELEASE OF MY TITLEI HAVE CONTACTED EXETER OM SEVERAL OCASSI
PAYMENT METHOD US BANKRUPTCY COURTS AND *** *** VIA DEBIT CARD MONTHLY $SEE BELOW
The new website is horribleThey will not address your issue via message (so why have it?)
I have been using the website to set payments and payment arrangement since I've had my vehicle Which has worked well with my busy scheduleEvery now and than I would need to call customer service just to confirm my payments sand they were wonderful and fast Now the website has been challenging at setting up payments ahead of time and all I get is robot response via Messages on their website My work and kids makes it really hard for me to be on the phone for longer than minutes When you do talk to customer service they are rude and say rude comments under their breath like I can't hear them Customer Service used to not be like that They were understanding of my situation and always worked with me so I didn't fall behind Since, the website I have fell behind accrued these extra charges because I fell behind and make it impossible to have other ways to contact them I pre
not reported since
Exeter account opened has day late and has not been reported since FCRA states an account has to be verified accurate and current and even after we mailed letters to Exeter asking for account original agreement signed and complete transaction history including every single payment, fee and date of phone calls they refuse to provide itALSO the credit has not been currently updated and is violation of FCRA and being reported illegally and in noncompliance to the credit reporting lawsDemand it be deleted at once
I have satisfied my contract of payments This company continues to call me stating that I still owe them a payment
I am highly upset that after I submitted a previous complaint about receiving a letter from Exeter stating that I will continue to be charged interest if I don't pay my last payment by 6/30/ Well, I made two payments in the month of June so that I would not be charged additional fees, interest, etc I even received a letter from the President's office stating that I will not incur interest and that my contract will be satisfiedHowever, I continue to receive harassing phone calls from this company stating that I owe them moneyMeanwhile, each day my account (that is paid) continues to incur late fees and now I owe $343.42? Like I said before, this company preys on hardworking people who unfortunately are rebuilding their credit Where are the ethics in all of this? I will NEVER do business with this company again and I will continue to pass the word alon
I HAVE PAID MY ACCOUNT OFF WITH EXETER FINANCE APRIL I HAVE YET TO RECEIVE A LIEN RELEASE OF MY TITLEI HAVE CONTACTED EXETER OM SEVERAL OCASSI
PAYMENT METHOD US BANKRUPTCY COURTS AND *** *** VIA DEBIT CARD MONTHLY $SEE BELOW
I have no relationship with this company and did not authorize the hard inquiry listed on my credit report
Please remove the unauthorized hard inquiry from my credit reports immediatelyI contacted this company at and this is a bad phone number
Money was taken from my account after my car had been traded in
It started in February, I contacted Exeter to get a payment deferred because we were having financial difficultiesThey said that would be okThen took that payment anywayI called them about it, the rep that I spoke with apologized and said that my money would be back in my account in to hoursI waited daysNo money was in my accountI called back and was told that I had to email them my account information, which made no since to me because I had auto pay set up, I was also told that they could not take my info over the phoneSo I went to exeterfinance.com and got an error message saying "page can not be displayed" I called back and talked to a different rep., who told me that they could take my account info over the phone, I was also informed that it would take to business days to get my money backAs a result our electric was shut offI contacted them again and informed them that I was getting
Candice, a collections manager that works out of Irving, *** fraudulently added over $dollars to my account, she changed the rating of my vehicle from great to poor, and this was all because I told her I'm looking to re-finance my vehicleNow when finance officers review my account (which Ive paid on time every month) it says my car isn't in good shape and that I'm not paying payments on timeI contacted Exeter and they stated that there is no way she can make these changesHowever, the changes occurred on the same exact day that I spoke with Candice (employee number: CLC) and the notations were issued by Exeter financeHMMMShe did not notate the account of any adjustments within her office, only mentioned that I was looking to re-finance with someone elseNeedless to say, If this isn't corrected I will be looking for an attorneyThis woman fraudulently made changed to the status of my vehicle so I wouldn't have the opportunity to re-finance and switch to a company that treats their customers with respectThis woman does not know me and I was on time for every paymentI don't understand how this type of business practice is considered legalSomeone that has done nothing wrong to this woman has now been hit hard on my credit as it has decreased POINTS!! This company should have their license revoked and Candice should be charged for the actions that has caused a complete stranger turmoil in their lifeSHAME ON YOU, CANDICE!!
My vehicle was repossessed without an up to date right to cure and then the agent did not give me the vsr until he was getting in the truck
On June 24th my vehicle was repossessed....I did not receive an up to date right to cure before my vehicle was repossessedThe agent hooked my car showed the report order and I explained to him the process in Louisiana and he told me to call the company then said it was a self help meaning a right to cure needed to be sent before it turned to involuntary repossessionso before he left he wanted me to sign the vsr I said no he didn't read it to me or anything and took my carI called the company asked what I needed to get my car back and he didn't know and asked him the process of repossession in Louisiana and he only said one time for the life of the loan.I asked again and began to explain the process to him and he said he didn't know and tried to transfer me to the repo department knowing they were closedI got upset and ended the callI do
They will not process a payment over the phone unless I provide them with pieces of verification
I make payments to Exeter via Phone It's borderline harassment trying to make a payment If I provide my account number and social security number to make the payment, which I always do, why does Exeter have to verify my physical address, phone number, and work phone number every month They also call call my place of business, where I am employees even though I have asked them to not call my place of work
I disputed an inquiry that was falsely made by ExeterThis credit inquiry was made on 9/30/ I sent a letter to the creditor via certified mail on 6/18/which was received on 6/21/18, After days passed, this company responded to my first letter by sending me a letter stating I should consult with another company on this matter, which doesn't make any sense, This particular company wasn't listed on my credit profile Exeter isI did not authorize anyone employed by Exeter Finance to make any inquiry and view my credit reportThis is a violation of the Fair Credit Reporting Act Section 1681b(c)This is a serious breach of my privacy rights
I purchased vehicle for $19,and after years still owe $15,I was told the value of car is less then $My payment is $month
I purchased vehicle years ago at $19,and still owe $15,with a $month paymentWent to try trade vehicle in and I was told it's value is less then $How is a company allowed to take advantage over consumers and scam people for hard earned incomeThis company is scamming everyine they come into contact withThere is no way only $in years has went towards the vehicleThey constantly call times a day when it's even day lateThey call my work my cell and home
Exeter does not show in their billing, when my balance is with a creditExample- when I looked on line on 5/25/the only billing statement I see is for 4/27/stating to pay by May 12..(but as you can see today is 5/and is when I looked on line and the day I'm writing this complaint) As of the date may 12, I had paid in total with pymts each on dates 5/and 5/The problem is, if I had "not" looked at at my billing statement (which was only showing for the month of 4/27) I would of assumed the billing saying on 5/25/I owed the pymt of by 6/but actually I was only owing because I had credit...When I called the number for exeter I had to point this out, and they did see I have creditI ask why it does not show, they said they would email me,I said I do not need an emailI need to be able to look on line on my account and see my account and to be able to pay the correct pymt dueAnother negative factor to thi
I extended loan and was told it would take care of the late payments so they would not reflect late or negatively on my report
In October 2015, I was hurt was injured while on military status I was placed out of work indefinitelyIn December I called Exeter to find out about making some arrangements as I knew I was not going have income for some time, I was trying to be proactive and get things in order, I was told then because my loan was under year there were no options for me to extend or refinance Later in after having surgery and many complications, I fell behind on my payments I reached out to Exeter once again and explained the situation, they offered to extend the contract placing the late payments on the end of the loan to bring me current after I made a payment I did this and mailed the docs back to them I didn;t see any changes In Sep/Oct I reached out to Exeter again to find they did not receive the first contract I resubmitted and I was again
I have been an Exeter customer since *** I have had late payments which a late fee was assessed I paid more than my monthly payment to cover the late fees Exeter did not apply my extra payments towards late fees so they have continued to accumulate When I called on 5/1/to have the extra payments applied towards my late fees, they told me they cannot until I make my 5/1/payment They refuse to credit my funds appropriately which then will continue to reflect an outstanding late fee amount The online statements I can see on their website also do not reflect the same amounts in their system The excuse that their system doesn't apply funds towards outstanding late fees is unacceptable In speaking with a representative on the phone on 5/1/at 1;pm CST, they cannot apply outstanding funds towards my late fees until I make a payment on time
Un authorize taking money
Set up a payment arrangement with Exeter for 9-2-17, Exeter took the liberty to process my payment on 8-30-which caused my account to over draft now the has now went to and now they wont refund the payment and not paying the overdraft feesThe company is a rip off and need to be checked for all the scams that being pulled on the consumer
Copy of Title to Register tags for Relocation state
I have a Ford Focus financed with ExeterI have moved to Washington from California in May I have been trying to get my car registered in the state of WashingtonI was told I need a copy of my car title from the company financing my carI contacted Exeter in June requesting it first via mailThey stated it would take 7-bus daysAfter that time was expired I called and they stated it was sentI never received itI called again to request it be faxedThey told me it would take 24-hrsI have called multiple times requesting my doc be faxed to meEvery tin I called about my doc they stated it was never sentThey are confirming everything correctly but it's not coming to me yetI called today because I am beyond fed up with not being able to drive my vehicle that I am making payments onThey are recently sending other documents that are not what I'm requesting but since they are mailing me documents to
This company should not be able to get away with the incompetence they've displayed in my 66-month dealings with them
In I was granted a loan deferral, or so I thought, that would move two payments to the end of my loan and spare me from any late payment and chargesI received letter from them telling me my next payment would be due in two months from original due date
When I finally went to make the payment, the statement said I owed three monthsSomeone had not entered the agreement into the system, making me days lateI spent month-after-month fighting with them about my deferment agreementAfter months of fighting, I finally had reached someone who identified the problem and promised to have it fixed
They immediately entered me into another deferment and gave me another payment due date of two months laterOnce again when I went to make the payment, I had a balance due of three payments, another 90-day late on my credit report
By then I was furious and fed up with the around-the-clock calls and the various amounts of payment I was told I needed to make to fix thingsWe finally got a manager to call us back and went over the history of the loanHe was very perplexed at the different dates and amounts given to meIn the end he identified the problems and said he would recommend the account be updated to reflect the payments made
I received mail from Exeter showing the findings in the auditThe company agreed to show me as current from that day but did not remove any of the past lates showing on my credit reportTo this day I cannot get approved for anything as I have over 30-day late payments, 60-day lates and three 90-day lates; no credit cards, no cars, a home, anything!!
I hired a attorney and will try the legal route as I am at wit's end
Exeter has been reporting to all three credit bureaus for last ten months the amount of $29,since October of last yearThis car had issues and
Exeter has been reporting to all credit bureaus for last months for a car I do not haveThey are reporting it as a repossession with this outrageous balanceThey financed this car for $26,yet they are reporting that balance owed is 29,We paid on this car for over a year and Chrysler had so many recalls on it we could not drive itI called them today to ask why they are reporting this amount and the rep stated that it was sold at auction for $he then tells me that we owe interest and that's why my balance is so highI want this removed from my credit report, both mine and my husbands'That would be $10,iwith the payments that we made for over a year if we owed anything that could be settled, definantly not times that amountHe stated that they reported correct info but all bureaus got it wrong !!!
Failure to provide refund for payment taken from account after a full pay off of the loan was receivedMaking a consumer wait for days
Car loan was paid off and monies were taken from bank account after the loan was set for payoffA refund check was only issued after I called and complained that the money was takenI was informed I have to wait days for a check refund which is untimely and not acceptableThere are other options I feel I could be given considering the amount of money taken
I HAVE PAID MY ACCOUNT OFF WITH EXETER FINANCE APRIL I HAVE YET TO RECEIVE A LIEN RELEASE OF MY TITLEI HAVE CONTACTED EXETER OM SEVERAL OCASSI
PAYMENT METHOD US BANKRUPTCY COURTS AND *** *** VIA DEBIT CARD MONTHLY $SEE BELOW
The new website is horribleThey will not address your issue via message (so why have it?)
I have been using the website to set payments and payment arrangement since I've had my vehicle Which has worked well with my busy scheduleEvery now and than I would need to call customer service just to confirm my payments sand they were wonderful and fast Now the website has been challenging at setting up payments ahead of time and all I get is robot response via Messages on their website My work and kids makes it really hard for me to be on the phone for longer than minutes When you do talk to customer service they are rude and say rude comments under their breath like I can't hear them Customer Service used to not be like that They were understanding of my situation and always worked with me so I didn't fall behind Since, the website I have fell behind accrued these extra charges because I fell behind and make it impossible to have other ways to contact them I pre
not reported since
Exeter account opened has day late and has not been reported since FCRA states an account has to be verified accurate and current and even after we mailed letters to Exeter asking for account original agreement signed and complete transaction history including every single payment, fee and date of phone calls they refuse to provide itALSO the credit has not been currently updated and is violation of FCRA and being reported illegally and in noncompliance to the credit reporting lawsDemand it be deleted at once
I have satisfied my contract of payments This company continues to call me stating that I still owe them a payment
I am highly upset that after I submitted a previous complaint about receiving a letter from Exeter stating that I will continue to be charged interest if I don't pay my last payment by 6/30/ Well, I made two payments in the month of June so that I would not be charged additional fees, interest, etc I even received a letter from the President's office stating that I will not incur interest and that my contract will be satisfiedHowever, I continue to receive harassing phone calls from this company stating that I owe them moneyMeanwhile, each day my account (that is paid) continues to incur late fees and now I owe $343.42? Like I said before, this company preys on hardworking people who unfortunately are rebuilding their credit Where are the ethics in all of this? I will NEVER do business with this company again and I will continue to pass the word alon
I HAVE PAID MY ACCOUNT OFF WITH EXETER FINANCE APRIL I HAVE YET TO RECEIVE A LIEN RELEASE OF MY TITLEI HAVE CONTACTED EXETER OM SEVERAL OCASSI
PAYMENT METHOD US BANKRUPTCY COURTS AND *** *** VIA DEBIT CARD MONTHLY $SEE BELOW
I have no relationship with this company and did not authorize the hard inquiry listed on my credit report
Please remove the unauthorized hard inquiry from my credit reports immediatelyI contacted this company at and this is a bad phone number
Money was taken from my account after my car had been traded in
It started in February, I contacted Exeter to get a payment deferred because we were having financial difficultiesThey said that would be okThen took that payment anywayI called them about it, the rep that I spoke with apologized and said that my money would be back in my account in to hoursI waited daysNo money was in my accountI called back and was told that I had to email them my account information, which made no since to me because I had auto pay set up, I was also told that they could not take my info over the phoneSo I went to exeterfinance.com and got an error message saying "page can not be displayed" I called back and talked to a different rep., who told me that they could take my account info over the phone, I was also informed that it would take to business days to get my money backAs a result our electric was shut offI contacted them again and informed them that I was getting
Candice, a collections manager that works out of Irving, *** fraudulently added over $dollars to my account, she changed the rating of my vehicle from great to poor, and this was all because I told her I'm looking to re-finance my vehicleNow when finance officers review my account (which Ive paid on time every month) it says my car isn't in good shape and that I'm not paying payments on timeI contacted Exeter and they stated that there is no way she can make these changesHowever, the changes occurred on the same exact day that I spoke with Candice (employee number: CLC) and the notations were issued by Exeter financeHMMMShe did not notate the account of any adjustments within her office, only mentioned that I was looking to re-finance with someone elseNeedless to say, If this isn't corrected I will be looking for an attorneyThis woman fraudulently made changed to the status of my vehicle so I wouldn't have the opportunity to re-finance and switch to a company that treats their customers with respectThis woman does not know me and I was on time for every paymentI don't understand how this type of business practice is considered legalSomeone that has done nothing wrong to this woman has now been hit hard on my credit as it has decreased POINTS!! This company should have their license revoked and Candice should be charged for the actions that has caused a complete stranger turmoil in their lifeSHAME ON YOU, CANDICE!!
My vehicle was repossessed without an up to date right to cure and then the agent did not give me the vsr until he was getting in the truck
On June 24th my vehicle was repossessed....I did not receive an up to date right to cure before my vehicle was repossessedThe agent hooked my car showed the report order and I explained to him the process in Louisiana and he told me to call the company then said it was a self help meaning a right to cure needed to be sent before it turned to involuntary repossessionso before he left he wanted me to sign the vsr I said no he didn't read it to me or anything and took my carI called the company asked what I needed to get my car back and he didn't know and asked him the process of repossession in Louisiana and he only said one time for the life of the loan.I asked again and began to explain the process to him and he said he didn't know and tried to transfer me to the repo department knowing they were closedI got upset and ended the callI do
They will not process a payment over the phone unless I provide them with pieces of verification
I make payments to Exeter via Phone It's borderline harassment trying to make a payment If I provide my account number and social security number to make the payment, which I always do, why does Exeter have to verify my physical address, phone number, and work phone number every month They also call call my place of business, where I am employees even though I have asked them to not call my place of work
I disputed an inquiry that was falsely made by ExeterThis credit inquiry was made on 9/30/ I sent a letter to the creditor via certified mail on 6/18/which was received on 6/21/18, After days passed, this company responded to my first letter by sending me a letter stating I should consult with another company on this matter, which doesn't make any sense, This particular company wasn't listed on my credit profile Exeter isI did not authorize anyone employed by Exeter Finance to make any inquiry and view my credit reportThis is a violation of the Fair Credit Reporting Act Section 1681b(c)This is a serious breach of my privacy rights
I purchased vehicle for $19,and after years still owe $15,I was told the value of car is less then $My payment is $month
I purchased vehicle years ago at $19,and still owe $15,with a $month paymentWent to try trade vehicle in and I was told it's value is less then $How is a company allowed to take advantage over consumers and scam people for hard earned incomeThis company is scamming everyine they come into contact withThere is no way only $in years has went towards the vehicleThey constantly call times a day when it's even day lateThey call my work my cell and home
Exeter does not show in their billing, when my balance is with a creditExample- when I looked on line on 5/25/the only billing statement I see is for 4/27/stating to pay by May 12..(but as you can see today is 5/and is when I looked on line and the day I'm writing this complaint) As of the date may 12, I had paid in total with pymts each on dates 5/and 5/The problem is, if I had "not" looked at at my billing statement (which was only showing for the month of 4/27) I would of assumed the billing saying on 5/25/I owed the pymt of by 6/but actually I was only owing because I had credit...When I called the number for exeter I had to point this out, and they did see I have creditI ask why it does not show, they said they would email me,I said I do not need an emailI need to be able to look on line on my account and see my account and to be able to pay the correct pymt dueAnother negative factor to thi
I extended loan and was told it would take care of the late payments so they would not reflect late or negatively on my report
In October 2015, I was hurt was injured while on military status I was placed out of work indefinitelyIn December I called Exeter to find out about making some arrangements as I knew I was not going have income for some time, I was trying to be proactive and get things in order, I was told then because my loan was under year there were no options for me to extend or refinance Later in after having surgery and many complications, I fell behind on my payments I reached out to Exeter once again and explained the situation, they offered to extend the contract placing the late payments on the end of the loan to bring me current after I made a payment I did this and mailed the docs back to them I didn;t see any changes In Sep/Oct I reached out to Exeter again to find they did not receive the first contract I resubmitted and I was again
I have been an Exeter customer since *** I have had late payments which a late fee was assessed I paid more than my monthly payment to cover the late fees Exeter did not apply my extra payments towards late fees so they have continued to accumulate When I called on 5/1/to have the extra payments applied towards my late fees, they told me they cannot until I make my 5/1/payment They refuse to credit my funds appropriately which then will continue to reflect an outstanding late fee amount The online statements I can see on their website also do not reflect the same amounts in their system The excuse that their system doesn't apply funds towards outstanding late fees is unacceptable In speaking with a representative on the phone on 5/1/at 1;pm CST, they cannot apply outstanding funds towards my late fees until I make a payment on time
Un authorize taking money
Set up a payment arrangement with Exeter for 9-2-17, Exeter took the liberty to process my payment on 8-30-which caused my account to over draft now the has now went to and now they wont refund the payment and not paying the overdraft feesThe company is a rip off and need to be checked for all the scams that being pulled on the consumer
Copy of Title to Register tags for Relocation state
I have a Ford Focus financed with ExeterI have moved to Washington from California in May I have been trying to get my car registered in the state of WashingtonI was told I need a copy of my car title from the company financing my carI contacted Exeter in June requesting it first via mailThey stated it would take 7-bus daysAfter that time was expired I called and they stated it was sentI never received itI called again to request it be faxedThey told me it would take 24-hrsI have called multiple times requesting my doc be faxed to meEvery tin I called about my doc they stated it was never sentThey are confirming everything correctly but it's not coming to me yetI called today because I am beyond fed up with not being able to drive my vehicle that I am making payments onThey are recently sending other documents that are not what I'm requesting but since they are mailing me documents to
This company should not be able to get away with the incompetence they've displayed in my 66-month dealings with them
In I was granted a loan deferral, or so I thought, that would move two payments to the end of my loan and spare me from any late payment and chargesI received letter from them telling me my next payment would be due in two months from original due date
When I finally went to make the payment, the statement said I owed three monthsSomeone had not entered the agreement into the system, making me days lateI spent month-after-month fighting with them about my deferment agreementAfter months of fighting, I finally had reached someone who identified the problem and promised to have it fixed
They immediately entered me into another deferment and gave me another payment due date of two months laterOnce again when I went to make the payment, I had a balance due of three payments, another 90-day late on my credit report
By then I was furious and fed up with the around-the-clock calls and the various amounts of payment I was told I needed to make to fix thingsWe finally got a manager to call us back and went over the history of the loanHe was very perplexed at the different dates and amounts given to meIn the end he identified the problems and said he would recommend the account be updated to reflect the payments made
I received mail from Exeter showing the findings in the auditThe company agreed to show me as current from that day but did not remove any of the past lates showing on my credit reportTo this day I cannot get approved for anything as I have over 30-day late payments, 60-day lates and three 90-day lates; no credit cards, no cars, a home, anything!!
I hired a attorney and will try the legal route as I am at wit's end
Exeter has been reporting to all three credit bureaus for last ten months the amount of $29,since October of last yearThis car had issues and
Exeter has been reporting to all credit bureaus for last months for a car I do not haveThey are reporting it as a repossession with this outrageous balanceThey financed this car for $26,yet they are reporting that balance owed is 29,We paid on this car for over a year and Chrysler had so many recalls on it we could not drive itI called them today to ask why they are reporting this amount and the rep stated that it was sold at auction for $he then tells me that we owe interest and that's why my balance is so highI want this removed from my credit report, both mine and my husbands'That would be $10,iwith the payments that we made for over a year if we owed anything that could be settled, definantly not times that amountHe stated that they reported correct info but all bureaus got it wrong !!!