Exeter, my auto finance company, contacted me at work regarding making a payment after I verbally advised them not to contact me at work
RE: Extera Acct #XXXXXXX
On Feb X XXXX representive Erin *** from my auto finance company, Extera, contacted me on my cell phone regarding making a pymt to my acct as my acct was "past due" because my due date is the 28th day of the month I agreed w/Ms Dawson that my pymt due date is the 28th day of the month but I also advised her that I have days grace period as well to make that pymt and the pymt would be made I also informed MsDawson that I did not want to any receive collection calls by phone However, on April Exeter contacted me at work regarding making a pymt because my acct was "past due", however, I was out of the office that day and a message was left with the office
staff When I returned to the office on April I received the message of Extera's call and I immediately called Extera and spoke to manager Roshena Cto
The account with this company was opened fraudulently was told to submit police report and identity theft afidavit and I did that
My identity was stolen and whom ever it was opened a account with exeter finance I made them aware that I did not open this accountthey told me to send over a police report and identifying info on myself and I have dont this numerous time but they keep pretending they did not receive it and I sent it one numerous occasionsif they didn't receive it where did it go and they have no other secure way of me sending these documents I have already been a victim once not trying to be a victim again
Car total loss accident 4/15/16.ins pd 9542, and gap I made pmts until 9,was recThen waited for final bill after gap
I have a loan with Exeter Finance for a car I purchased 3/2/I was in a major accident on 4/15/16, and the car was a total lossMy insurance company was notified the next day and started the claim process, and I notified Exeter within a week, that the car was a total lossI continued to make my monthly payments to Exeter, until the insurance company paid the claim in the amount of $The insurance company took quite an excessive time to process the claim, although issued a check to exeter on 6/2/I was unaware that neither the insurance company (Unique) nor exeter finance would be coordinating with my Gap protection company, until the time when Exeter received the Primary insurance check, and I questioned both Unique and Exeter how will we be proceding with the Gap Insurance claimAs I had relayed all the information of my Gap coverage to
Reported Identity Theft to Exeter Finance and they stated that they did not have a Fraud DepartmentI am trying to get removed from credit history
I contacted Exeter Finance several occasions (February 7, 2016; March 8,2016; *** 15, 2016; August 7, 2016; September 29, 2016; February 27,2017; June 2,2017) to speak with the fraud departmentI was told that I would have to provide my social security number over the phone to be assistedI refused each time and asked to speak with the fraud department and was deniedI asked for a telephone number to that departmentI also asked for someone in that department to email me or call me directlyI asked for an email address to email someone and was deniedI'm not sure what type of practices this business does but this makes no sense that I can contactsomeone to have this looked into and removedI have already put in a complaint with FTC and now with Revdex.comIf this not removed or if I am not contacted with in hours I will be filing a
My loan is paid in full, I have yet to receive my paid in full letter along with my refund for over payment
I refinanced my loan back in December of After a week or so I called my gap insurance company to make sure my insurance was carried over, I was informed no and to contact my old fianance company for a paid in full letter (Exeter)I called Exeter as a part of phone verification you must confirm your addressI provided this information multiple times in full, every agent said okay and went on with the callAfter waiting and waiting for this letter, I called Exeter maybe 3-times asking for the letter along with the status of my refund since my loan has a over paymentI asked for it to faxed, the agent said no only mail, finally after speaking with a agent she/he informed me my address is incorrect?! Okay they informed me they added the apt number now and to wait for the letterAgain over days of waiting, I called and spoke with a manager she advised its not updated
No transparency regarding billing
I have contacted Exeter Finance three times asking for a simple ledger of fee's, interest and payments made on our accountEach time the only response I receive is 'Please call us at ###-###-###'I specifically asked for a printout or some form of statement regarding our account and the only response is still 'Please call...'I do not want or need to talk to someone when I would like to simply read a paper or an email with my account information requestedA lack of transparency *** indicate a shady business practice
Worst experience with an automotive finance companyCommunication is terribleIf you try and cancel a payment, good luck with thatWill have paid over $15,in interest to them
Exeter is stating a balance is due after Maturity date
My original Maturity date of my car was December The loan was extended months All payments have been made over the last six years except two payments of $ Exeter has not sent the Title of the car because they claim there is a balance of $4, There should not be a balance I have records of all payments over the last years Exeter is doing fraud If I pay $4,that means I would have paid three times more than I owed
Statement Reporting
I have made payments with them yet the statement I see online is not accurate to the payments I have made with themOn one month, I made a payment of $and on the statement they marked me down for $Where did the money go? The last month, I have made a payment of $each month yet the statement says I payed lessI have contacted them on this issue on separate occasions since November of and asked each occasion to MAIL me a statement of every single dollar I have gave themIt is now April and I have not received any sort of statement
Fraud ,deception,negligence,covering up vehicle damage and rolling back the odometer to sell at a lower mileage I do have a report showing that
ht this mustang from carmax in October of I have reported carmax to several different consumer protection agencies do to the fact they have committed fraud and deception inspire I got in touch with Exeter explained that this vehicle has cosmetic and mechanical problems and issues this finance company is in with carmax I explain to Exeter nothing they don't care I got sold a vehicle that has a thirty warranty from car max to fix it and correct what's on documentation nothing was done and I reported to Exeter they didn't care because carmax sold me a car that has over 10,dollars worth of issues and problems which I got told by several people that worked for carmax that these cars are reconditioned vehicles and I need to hire an attorney and take this to court this is covering up problems and this has to do with carmax and Exeter d
Taking payments with out my consentMultiple occasions, left with no rent moneyOr food
On 01/2/exeter finance, manage to take two payments from bank account,the total of $I purchased the car 11/2/2015, nissan altima, 2.4, Financing a total of 13,037.00, giving a 4,down payment wich it was not decocted from the 13,financeThey denied to refounding the extra $340.70, do to that, my next payment was to be do 3/2/On 2/2/exeter manage to take another, $340.70, leaving my Bank account negative
On 1/5/16, I managed to call and ask for money to be refunded, I was denied, I was told I was taken out of auto-payWhich it never happen, on 2/2/same thing happen
Unauthorized payment was taken from our bank
This company took an unauthorized payment from our bank when we never gave them authorizationWhen we called to find out who they were and why they took the money , they were very rude and did not want to tell us any information as to why they took our moneyComes to find out we helped our daughter two months ago make a car payment and told them this is a ONE TIME authorization and to NOT use our card again and to take our card information out their computer system and out of my daughters account file This company decided that they can run our card again without our authorization and on top of taking our money my daughter made a car payment as well from her accountThey received two payments for one month! This company needs to be fined and or taken out of businessI have read all the complaints about this company and can't believe they are still in businessI told my daughter to find a new car finance company This is FRAUD!! YOU
In September of my car died and I had to purchase a car immediatelyI was working on repairing my credit from a previous bankruptsy in when this happenedAnyway the only finance company that would finance me was Exeter finance at 27% interest rateBeing a single mom without no other income but my job, I had no choice but to purchase the carI did not have money to pay cash for a car and I had to get back and forth to workBy April I was struggling and forced into filing a chapter I was told I would be required to pay the full amount of the vehicle but the courts said only at a 4.75% interest rate instead of 27%I have been having money taken out of my check for over two years now totaling almost $My attorney and I just discovered Exeter never filed a proof of claim as required by the courtsSo all of this time the money that should have been going to Exeter was going to my student loan and unsecured debtAt this time I do not know what to do! At this point my only option is to convert to a Chapter and surrender the vehicleOtherwise once I get through the in the next and a half years Exeter is going to come back and ruin me again piling on the amount of the car and late feesI really don't want to do thisMy attorney and myself contacted them multiple times about not filing the claim to no availI emailed them a couple months ago explaining this situation and asked if they would reaffirm the loan for the amount the car is worth now at a lower interest rate since it should be half way paid off by now and they did not file a claimNo one ever contacted meInstead they contacted my attorney and told her WE DO NOT WORK OUT PAYMENT PLANSShe said ok then why did you not file a proof of claim back in as required by the courts? The person she spoke had no answer and said she would have to get back with herNeedless to say she never heard from her againThey would have had the entire car paid off at % interest on top of the months of payments I had already madeI feel like this was a shady business practice to *** me over
I do owe the company but we agree on amount they are aware I'm going thru a divorce my money is tight and I'm single mom tooThey are trying to repo
I need my car to get to work everyday
I do owe the payments but we have been talking about a payment plan I'm going thru a divorce I am paying all the bills with children
they are trying to repo me I need you to contact them to tell them I am being fair I need help I'm struggling big timeI NEED A PAYMENT PLAN ASASP I BEEN ASKING THAT SINCE DAY ONE I HAD MY CAR FOR YRS PLEASE HELP ME
I purchased vehicle for $19,and after years still owe $15,I was told the value of car is less then $My payment is $month
I purchased vehicle years ago at $19,and still owe $15,with a $month paymentWent to try trade vehicle in and I was told it's value is less then $How is a company allowed to take advantage over consumers and scam people for hard earned incomeThis company is scamming everyine they come into contact withThere is no way only $in years has went towards the vehicleThey constantly call times a day when it's even day lateThey call my work my cell and home
I Paid off the vehicle and their holding an insurance checkI sent in all the paper work from the body shop with pictures
$check their in a account I no longer have with them.My car was paid off they have no interest in my vehicle any longer
Lacking customer service and customer satisfactionCompany refused to assist customer in every way possible
On July XX XXXX I was in an accidentCalled the insurance company and went through having the vehicle appraised and documents submitted to the insurance companyThe check for repairs was sent out within weeksI then find out that the check has to be endorsed by the finance company because they are the leinholder on the vehicleI then have the check overnighted to the company and then they inform me that I must have the work completed and pictures sent to them of the work before they will release the check to the body shopThere is no shop that I know of that will do the work and release a vehicle not knowing wether they will get paidSo the finance company let me know that I could call the insurance company back and have them re-issue the check to the body shop and myselfSo I got back on the phone with the insurance company whereas they said that they can't do that
This car was paid off by my insurance companyIts showing on my credit as charge off for the entire amount and balance is due
Hyundai ElantraIts showing on my report that I've failed several times which is incorrect and I would like it removed from my credit report
around July of I purchased a car for 22,and received a loan through Exeter financial Corp my monthly payment are @ 19.88% APR for monthsI recently spoke too Exeter concerning a PRINCIPAL ONLY payoff however I was only told the dailey rate that I pay in INTEREST, which is $a day I was told that my current balance was$17,; again I asked was this a INTEREST & PRINCIPAL payoff and didn't get a principal quote I decided to figure this out on my own, starting with a day at days equal INTEREST ONLYThis would leave going towards the PRINCIPAL Currently there is months remaining on this loan months mulpitied by PRINCIPAL ONLY payments of equals $12,091.20!
Product_Or_Service: car loan
I OWED ON MY CAR AND MYCAR WAS A TOTAL LOSS IN AN CAR ACCIDENTI ASKED FOR THE PAY OUT WHICH THE ESTIMATED AT 2100K THEY ARE STILL CHARGING INT
Mar car was a total loss a the time it was at I paid 2k ahead of time and now insurrance paid At the time they estimated but said the interest would be taken off final pay outNot only did they not give me a break down yet as it is about a month and a half later, but said they are charging me interest until I pay off this balanceI have not been provided the final letter I am still being charged interest and I repeatedly asked for the final pay outThis is not fair especially when I have not car
and the Insurance has the titleMy credit report also has not been updated to reflect my earlier payment
Exeter, my auto finance company, contacted me at work regarding making a payment after I verbally advised them not to contact me at work
RE: Extera Acct #XXXXXXX
On Feb X XXXX representive Erin *** from my auto finance company, Extera, contacted me on my cell phone regarding making a pymt to my acct as my acct was "past due" because my due date is the 28th day of the month I agreed w/Ms Dawson that my pymt due date is the 28th day of the month but I also advised her that I have days grace period as well to make that pymt and the pymt would be made I also informed MsDawson that I did not want to any receive collection calls by phone However, on April Exeter contacted me at work regarding making a pymt because my acct was "past due", however, I was out of the office that day and a message was left with the office
staff When I returned to the office on April I received the message of Extera's call and I immediately called Extera and spoke to manager Roshena Cto
The account with this company was opened fraudulently was told to submit police report and identity theft afidavit and I did that
My identity was stolen and whom ever it was opened a account with exeter finance I made them aware that I did not open this accountthey told me to send over a police report and identifying info on myself and I have dont this numerous time but they keep pretending they did not receive it and I sent it one numerous occasionsif they didn't receive it where did it go and they have no other secure way of me sending these documents I have already been a victim once not trying to be a victim again
Car total loss accident 4/15/16.ins pd 9542, and gap I made pmts until 9,was recThen waited for final bill after gap
I have a loan with Exeter Finance for a car I purchased 3/2/I was in a major accident on 4/15/16, and the car was a total lossMy insurance company was notified the next day and started the claim process, and I notified Exeter within a week, that the car was a total lossI continued to make my monthly payments to Exeter, until the insurance company paid the claim in the amount of $The insurance company took quite an excessive time to process the claim, although issued a check to exeter on 6/2/I was unaware that neither the insurance company (Unique) nor exeter finance would be coordinating with my Gap protection company, until the time when Exeter received the Primary insurance check, and I questioned both Unique and Exeter how will we be proceding with the Gap Insurance claimAs I had relayed all the information of my Gap coverage to
Reported Identity Theft to Exeter Finance and they stated that they did not have a Fraud DepartmentI am trying to get removed from credit history
I contacted Exeter Finance several occasions (February 7, 2016; March 8,2016; *** 15, 2016; August 7, 2016; September 29, 2016; February 27,2017; June 2,2017) to speak with the fraud departmentI was told that I would have to provide my social security number over the phone to be assistedI refused each time and asked to speak with the fraud department and was deniedI asked for a telephone number to that departmentI also asked for someone in that department to email me or call me directlyI asked for an email address to email someone and was deniedI'm not sure what type of practices this business does but this makes no sense that I can contactsomeone to have this looked into and removedI have already put in a complaint with FTC and now with Revdex.comIf this not removed or if I am not contacted with in hours I will be filing a
My loan is paid in full, I have yet to receive my paid in full letter along with my refund for over payment
I refinanced my loan back in December of After a week or so I called my gap insurance company to make sure my insurance was carried over, I was informed no and to contact my old fianance company for a paid in full letter (Exeter)I called Exeter as a part of phone verification you must confirm your addressI provided this information multiple times in full, every agent said okay and went on with the callAfter waiting and waiting for this letter, I called Exeter maybe 3-times asking for the letter along with the status of my refund since my loan has a over paymentI asked for it to faxed, the agent said no only mail, finally after speaking with a agent she/he informed me my address is incorrect?! Okay they informed me they added the apt number now and to wait for the letterAgain over days of waiting, I called and spoke with a manager she advised its not updated
No transparency regarding billing
I have contacted Exeter Finance three times asking for a simple ledger of fee's, interest and payments made on our accountEach time the only response I receive is 'Please call us at ###-###-###'I specifically asked for a printout or some form of statement regarding our account and the only response is still 'Please call...'I do not want or need to talk to someone when I would like to simply read a paper or an email with my account information requestedA lack of transparency *** indicate a shady business practice
Worst experience with an automotive finance companyCommunication is terribleIf you try and cancel a payment, good luck with thatWill have paid over $15,in interest to them
Exeter is stating a balance is due after Maturity date
My original Maturity date of my car was December The loan was extended months All payments have been made over the last six years except two payments of $ Exeter has not sent the Title of the car because they claim there is a balance of $4, There should not be a balance I have records of all payments over the last years Exeter is doing fraud If I pay $4,that means I would have paid three times more than I owed
Statement Reporting
I have made payments with them yet the statement I see online is not accurate to the payments I have made with themOn one month, I made a payment of $and on the statement they marked me down for $Where did the money go? The last month, I have made a payment of $each month yet the statement says I payed lessI have contacted them on this issue on separate occasions since November of and asked each occasion to MAIL me a statement of every single dollar I have gave themIt is now April and I have not received any sort of statement
Fraud ,deception,negligence,covering up vehicle damage and rolling back the odometer to sell at a lower mileage I do have a report showing that
ht this mustang from carmax in October of I have reported carmax to several different consumer protection agencies do to the fact they have committed fraud and deception inspire I got in touch with Exeter explained that this vehicle has cosmetic and mechanical problems and issues this finance company is in with carmax I explain to Exeter nothing they don't care I got sold a vehicle that has a thirty warranty from car max to fix it and correct what's on documentation nothing was done and I reported to Exeter they didn't care because carmax sold me a car that has over 10,dollars worth of issues and problems which I got told by several people that worked for carmax that these cars are reconditioned vehicles and I need to hire an attorney and take this to court this is covering up problems and this has to do with carmax and Exeter d
Taking payments with out my consentMultiple occasions, left with no rent moneyOr food
On 01/2/exeter finance, manage to take two payments from bank account,the total of $I purchased the car 11/2/2015, nissan altima, 2.4, Financing a total of 13,037.00, giving a 4,down payment wich it was not decocted from the 13,financeThey denied to refounding the extra $340.70, do to that, my next payment was to be do 3/2/On 2/2/exeter manage to take another, $340.70, leaving my Bank account negative
On 1/5/16, I managed to call and ask for money to be refunded, I was denied, I was told I was taken out of auto-payWhich it never happen, on 2/2/same thing happen
Unauthorized payment was taken from our bank
This company took an unauthorized payment from our bank when we never gave them authorizationWhen we called to find out who they were and why they took the money , they were very rude and did not want to tell us any information as to why they took our moneyComes to find out we helped our daughter two months ago make a car payment and told them this is a ONE TIME authorization and to NOT use our card again and to take our card information out their computer system and out of my daughters account file This company decided that they can run our card again without our authorization and on top of taking our money my daughter made a car payment as well from her accountThey received two payments for one month! This company needs to be fined and or taken out of businessI have read all the complaints about this company and can't believe they are still in businessI told my daughter to find a new car finance company This is FRAUD!! YOU
In September of my car died and I had to purchase a car immediatelyI was working on repairing my credit from a previous bankruptsy in when this happenedAnyway the only finance company that would finance me was Exeter finance at 27% interest rateBeing a single mom without no other income but my job, I had no choice but to purchase the carI did not have money to pay cash for a car and I had to get back and forth to workBy April I was struggling and forced into filing a chapter I was told I would be required to pay the full amount of the vehicle but the courts said only at a 4.75% interest rate instead of 27%I have been having money taken out of my check for over two years now totaling almost $My attorney and I just discovered Exeter never filed a proof of claim as required by the courtsSo all of this time the money that should have been going to Exeter was going to my student loan and unsecured debtAt this time I do not know what to do! At this point my only option is to convert to a Chapter and surrender the vehicleOtherwise once I get through the in the next and a half years Exeter is going to come back and ruin me again piling on the amount of the car and late feesI really don't want to do thisMy attorney and myself contacted them multiple times about not filing the claim to no availI emailed them a couple months ago explaining this situation and asked if they would reaffirm the loan for the amount the car is worth now at a lower interest rate since it should be half way paid off by now and they did not file a claimNo one ever contacted meInstead they contacted my attorney and told her WE DO NOT WORK OUT PAYMENT PLANSShe said ok then why did you not file a proof of claim back in as required by the courts? The person she spoke had no answer and said she would have to get back with herNeedless to say she never heard from her againThey would have had the entire car paid off at % interest on top of the months of payments I had already madeI feel like this was a shady business practice to *** me over
I do owe the company but we agree on amount they are aware I'm going thru a divorce my money is tight and I'm single mom tooThey are trying to repo
I need my car to get to work everyday
I do owe the payments but we have been talking about a payment plan I'm going thru a divorce I am paying all the bills with children
they are trying to repo me I need you to contact them to tell them I am being fair I need help I'm struggling big timeI NEED A PAYMENT PLAN ASASP I BEEN ASKING THAT SINCE DAY ONE I HAD MY CAR FOR YRS PLEASE HELP ME
I purchased vehicle for $19,and after years still owe $15,I was told the value of car is less then $My payment is $month
I purchased vehicle years ago at $19,and still owe $15,with a $month paymentWent to try trade vehicle in and I was told it's value is less then $How is a company allowed to take advantage over consumers and scam people for hard earned incomeThis company is scamming everyine they come into contact withThere is no way only $in years has went towards the vehicleThey constantly call times a day when it's even day lateThey call my work my cell and home
I Paid off the vehicle and their holding an insurance checkI sent in all the paper work from the body shop with pictures
$check their in a account I no longer have with them.My car was paid off they have no interest in my vehicle any longer
Lacking customer service and customer satisfactionCompany refused to assist customer in every way possible
On July XX XXXX I was in an accidentCalled the insurance company and went through having the vehicle appraised and documents submitted to the insurance companyThe check for repairs was sent out within weeksI then find out that the check has to be endorsed by the finance company because they are the leinholder on the vehicleI then have the check overnighted to the company and then they inform me that I must have the work completed and pictures sent to them of the work before they will release the check to the body shopThere is no shop that I know of that will do the work and release a vehicle not knowing wether they will get paidSo the finance company let me know that I could call the insurance company back and have them re-issue the check to the body shop and myselfSo I got back on the phone with the insurance company whereas they said that they can't do that
This car was paid off by my insurance companyIts showing on my credit as charge off for the entire amount and balance is due
Hyundai ElantraIts showing on my report that I've failed several times which is incorrect and I would like it removed from my credit report
around July of I purchased a car for 22,and received a loan through Exeter financial Corp my monthly payment are @ 19.88% APR for monthsI recently spoke too Exeter concerning a PRINCIPAL ONLY payoff however I was only told the dailey rate that I pay in INTEREST, which is $a day I was told that my current balance was$17,; again I asked was this a INTEREST & PRINCIPAL payoff and didn't get a principal quote I decided to figure this out on my own, starting with a day at days equal INTEREST ONLYThis would leave going towards the PRINCIPAL Currently there is months remaining on this loan months mulpitied by PRINCIPAL ONLY payments of equals $12,091.20!
Product_Or_Service: car loan
I OWED ON MY CAR AND MYCAR WAS A TOTAL LOSS IN AN CAR ACCIDENTI ASKED FOR THE PAY OUT WHICH THE ESTIMATED AT 2100K THEY ARE STILL CHARGING INT
Mar car was a total loss a the time it was at I paid 2k ahead of time and now insurrance paid At the time they estimated but said the interest would be taken off final pay outNot only did they not give me a break down yet as it is about a month and a half later, but said they are charging me interest until I pay off this balanceI have not been provided the final letter I am still being charged interest and I repeatedly asked for the final pay outThis is not fair especially when I have not car
and the Insurance has the titleMy credit report also has not been updated to reflect my earlier payment