Reported Identity Theft to Exeter Finance and they stated that they did not have a Fraud DepartmentI am trying to get removed from credit history
I contacted Exeter Finance several occasions (February 7, 2016; March 8,2016; *** 15, 2016; August 7, 2016; September 29, 2016; February 27,2017; June 2,2017) to speak with the fraud departmentI was told that I would have to provide my social security number over the phone to be assistedI refused each time and asked to speak with the fraud department and was deniedI asked for a telephone number to that departmentI also asked for someone in that department to email me or call me directlyI asked for an email address to email someone and was deniedI'm not sure what type of practices this business does but this makes no sense that I can contactsomeone to have this looked into and removedI have already put in a complaint with FTC and now with Revdex.comIf this not removed or if I am not contacted with in hours I will be filing a
The account with this company was opened fraudulently was told to submit police report and identity theft afidavit and I did that
My identity was stolen and whom ever it was opened a account with exeter finance I made them aware that I did not open this accountthey told me to send over a police report and identifying info on myself and I have dont this numerous time but they keep pretending they did not receive it and I sent it one numerous occasionsif they didn't receive it where did it go and they have no other secure way of me sending these documents I have already been a victim once not trying to be a victim again
Both my husband and I have incomplete credit reportsall showing a balance owed in the amount of 17,I paid Exeter in full in October
My Husband and I co-purchased a vehicle with exeter in We never made a late paymentboth of our credit reports ate reflecting we still owe in the amount of 17,I paid Exeter in full in October I called numerous times in order to get this reflecting correctlyEVERYTIME I was assured that the problem would be fixedI never experienced a problem when I was paying the loan with them reportingThis is unacceptable as Exeter received the amount owed as contractually agreedThis needs to be fixed and correctly reported to all three of both of our credit bureausIm extremely disappointed in the experience with Exeter as they charge extreme interest ratesThat amount of money should make the company obligated to report correctly!!!
I have been an Exeter customer since *** I have had late payments which a late fee was assessed I paid more than my monthly payment to cover the late fees Exeter did not apply my extra payments towards late fees so they have continued to accumulate When I called on 5/1/to have the extra payments applied towards my late fees, they told me they cannot until I make my 5/1/payment They refuse to credit my funds appropriately which then will continue to reflect an outstanding late fee amount The online statements I can see on their website also do not reflect the same amounts in their system The excuse that their system doesn't apply funds towards outstanding late fees is unacceptable In speaking with a representative on the phone on 5/1/at 1;pm CST, they cannot apply outstanding funds towards my late fees until I make a payment on time
I paid them the payoff amount of my vehicle by cashiers checkMy online account shows a $balance however they refuse to send me my title
When I spoke with an agent on March 4th I was told that it would take 10-days to receive my title from when they received my payment
I overnigthem $20,in the form of two cashiers checks made payable to Exeter Finance Corp on March 8th FedEx shows the package as received and signed for at 10:16am on March 9th My account on ExterFinance.com shows a balance of $I called on March 11th to ask the status of my title and was told it will take 30-days to process
I asked to speak to a manager and was told there are noneI asked to speak to the department that handles the payoff and was told they do not have phonesI asked for their e-mail address and was told they do not have anyThey refuse to tell me why it will take so long to receive my title or why I was lied to
I asked for the corporate number an
Taking payments with out my consentMultiple occasions, left with no rent moneyOr food
On 01/2/exeter finance, manage to take two payments from bank account,the total of $I purchased the car 11/2/2015, nissan altima, 2.4, Financing a total of 13,037.00, giving a 4,down payment wich it was not decocted from the 13,financeThey denied to refounding the extra $340.70, do to that, my next payment was to be do 3/2/On 2/2/exeter manage to take another, $340.70, leaving my Bank account negative
On 1/5/16, I managed to call and ask for money to be refunded, I was denied, I was told I was taken out of auto-payWhich it never happen, on 2/2/same thing happen
I submitted my payment and they never tried to take it out of my accountConfirmed that it was paid on the due dateNow late
I submitted my payment of on April 4, and was waiting for it to go off my checking accountAfter several days of waiting I call Exeter to confirm that I've paid and that the payment went throughThey confirmed that I did not owe anything until the next monthI also called my bank and Exeter did not try to take anything out of my account AT ALLI called again on the actual due date, April 11th, again they reassured me that my account was up to dateThe day after my due date I call again and they claim the payment was returned due to insufficient funds! Meanwhile my checking account had the money always
I do owe the company but we agree on amount they are aware I'm going thru a divorce my money is tight and I'm single mom tooThey are trying to repo
I need my car to get to work everyday
I do owe the payments but we have been talking about a payment plan I'm going thru a divorce I am paying all the bills with children
they are trying to repo me I need you to contact them to tell them I am being fair I need help I'm struggling big timeI NEED A PAYMENT PLAN ASASP I BEEN ASKING THAT SINCE DAY ONE I HAD MY CAR FOR YRS PLEASE HELP ME
I was misinformed by Exeter Finance agent back in December of Because of this misinformation and has caused my credit to drop a 100+ points
Exeter Finance admitted that I was given the wrong information by a new agent for the company back in DecemberI have called twice a month ever since then to try and get them to update all of my information to reflect on my credit reportI made a payment in June of and then a consecutive payment also in June of for June and July and August and September we're supposed to be put to the end of the loanThey did move the last two payments to the end of the loan however *** me and days past due on my credit so if you look at my report since I bought the car there were no problems everything was paid on time once I started getting the wrong information from Exeter I started to fall behind doing everything that I could to get the payments paid which I did every monthI have asked for an investigation to be done by their credi
Worst experience with an automotive finance companyCommunication is terribleIf you try and cancel a payment, good luck with thatWill have paid over $15,in interest to them
I purchased vehicle for $19,and after years still owe $15,I was told the value of car is less then $My payment is $month
I purchased vehicle years ago at $19,and still owe $15,with a $month paymentWent to try trade vehicle in and I was told it's value is less then $How is a company allowed to take advantage over consumers and scam people for hard earned incomeThis company is scamming everyine they come into contact withThere is no way only $in years has went towards the vehicleThey constantly call times a day when it's even day lateThey call my work my cell and home
Unauthorized payment was taken from our bank
This company took an unauthorized payment from our bank when we never gave them authorizationWhen we called to find out who they were and why they took the money , they were very rude and did not want to tell us any information as to why they took our moneyComes to find out we helped our daughter two months ago make a car payment and told them this is a ONE TIME authorization and to NOT use our card again and to take our card information out their computer system and out of my daughters account file This company decided that they can run our card again without our authorization and on top of taking our money my daughter made a car payment as well from her accountThey received two payments for one month! This company needs to be fined and or taken out of businessI have read all the complaints about this company and can't believe they are still in businessI told my daughter to find a new car finance company This is FRAUD!! YOU
Auto loan payoff in Dec16, by March13,had not received Title for loan, have made 7-phone calls to trace Title or info?Service deptnot helpful
Auto purchased at Landers Mclarty Dodge in Huntsville, Al.(2-9-Called Exeter to get payoff and correct mailing address, paid off loan on XX-for $13,(gave all info with ck.), did receive a paid in full notice dated 1-19-17, by March after numerous calls and no auto title, finally got a live person on phone, no help, no customer service of how can we help you, etc
At that point, we only know that we will receive a loan payoff request for a new title request with the state of AlabamaCould not tell me how quickly we would receive? Were always more concerned with sending you to a different department, delaying help or assistance! Very difficult company to do business with unless they needed your help or money! Loan was under daughters name
Statement Reporting
I have made payments with them yet the statement I see online is not accurate to the payments I have made with themOn one month, I made a payment of $and on the statement they marked me down for $Where did the money go? The last month, I have made a payment of $each month yet the statement says I payed lessI have contacted them on this issue on separate occasions since November of and asked each occasion to MAIL me a statement of every single dollar I have gave themIt is now April and I have not received any sort of statement
This car was paid off by my insurance companyIts showing on my credit as charge off for the entire amount and balance is due
Hyundai ElantraIts showing on my report that I've failed several times which is incorrect and I would like it removed from my credit report
Exeter is stating a balance is due after Maturity date
My original Maturity date of my car was December The loan was extended months All payments have been made over the last six years except two payments of $ Exeter has not sent the Title of the car because they claim there is a balance of $4, There should not be a balance I have records of all payments over the last years Exeter is doing fraud If I pay $4,that means I would have paid three times more than I owed
Dispute regarding additional "fees" that can't be explained or sent in detail to my address
This company repossessed my car despite making arrangements of paying what was past dueThe company states I had a "cease and desist" on my account to prevent the company from contacting me so they stated they were unable to send me any correspondence by mail or contact me by phoneI never requested thisI paid the repossession fees to bring my account current on 01/15/for $The company who handles their legal issues was closed due to a snow storm so I had to wait from 1/to 1/to make payment to retrieve my car from the local storage company holding my vehicleI have "fees" that have now appeared on my monthly statement indicating that I owe additional money for the repossessionAfter making a monthly payment today (4/6/18), I asked a customer service rep (Jeremy) to send me an itemized billHe told me that was not possible, and that I owe an additional $but could not as
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/ The FCRA states that the only permissible purpose for pulling someone's credit is for:
AFirm offer of credit
BInsurance
CEmployment
DCourt Order
These credit inquiries are related to non of the aforementioned permissible
In September of my car died and I had to purchase a car immediatelyI was working on repairing my credit from a previous bankruptsy in when this happenedAnyway the only finance company that would finance me was Exeter finance at 27% interest rateBeing a single mom without no other income but my job, I had no choice but to purchase the carI did not have money to pay cash for a car and I had to get back and forth to workBy April I was struggling and forced into filing a chapter I was told I would be required to pay the full amount of the vehicle but the courts said only at a 4.75% interest rate instead of 27%I have been having money taken out of my check for over two years now totaling almost $My attorney and I just discovered Exeter never filed a proof of claim as required by the courtsSo all of this time the money that should have been going to Exeter was going to my student loan and unsecured debtAt this time I do not know what to do! At this point my only option is to convert to a Chapter and surrender the vehicleOtherwise once I get through the in the next and a half years Exeter is going to come back and ruin me again piling on the amount of the car and late feesI really don't want to do thisMy attorney and myself contacted them multiple times about not filing the claim to no availI emailed them a couple months ago explaining this situation and asked if they would reaffirm the loan for the amount the car is worth now at a lower interest rate since it should be half way paid off by now and they did not file a claimNo one ever contacted meInstead they contacted my attorney and told her WE DO NOT WORK OUT PAYMENT PLANSShe said ok then why did you not file a proof of claim back in as required by the courts? The person she spoke had no answer and said she would have to get back with herNeedless to say she never heard from her againThey would have had the entire car paid off at % interest on top of the months of payments I had already madeI feel like this was a shady business practice to *** me over
Reported Identity Theft to Exeter Finance and they stated that they did not have a Fraud DepartmentI am trying to get removed from credit history
I contacted Exeter Finance several occasions (February 7, 2016; March 8,2016; *** 15, 2016; August 7, 2016; September 29, 2016; February 27,2017; June 2,2017) to speak with the fraud departmentI was told that I would have to provide my social security number over the phone to be assistedI refused each time and asked to speak with the fraud department and was deniedI asked for a telephone number to that departmentI also asked for someone in that department to email me or call me directlyI asked for an email address to email someone and was deniedI'm not sure what type of practices this business does but this makes no sense that I can contactsomeone to have this looked into and removedI have already put in a complaint with FTC and now with Revdex.comIf this not removed or if I am not contacted with in hours I will be filing a
I called in November to CHG my car pymt told it was changedIt never wasSW Russell who was rude and belittled meHe hung up on meCust SVC is key
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The account with this company was opened fraudulently was told to submit police report and identity theft afidavit and I did that
My identity was stolen and whom ever it was opened a account with exeter finance I made them aware that I did not open this accountthey told me to send over a police report and identifying info on myself and I have dont this numerous time but they keep pretending they did not receive it and I sent it one numerous occasionsif they didn't receive it where did it go and they have no other secure way of me sending these documents I have already been a victim once not trying to be a victim again
Both my husband and I have incomplete credit reportsall showing a balance owed in the amount of 17,I paid Exeter in full in October
My Husband and I co-purchased a vehicle with exeter in We never made a late paymentboth of our credit reports ate reflecting we still owe in the amount of 17,I paid Exeter in full in October I called numerous times in order to get this reflecting correctlyEVERYTIME I was assured that the problem would be fixedI never experienced a problem when I was paying the loan with them reportingThis is unacceptable as Exeter received the amount owed as contractually agreedThis needs to be fixed and correctly reported to all three of both of our credit bureausIm extremely disappointed in the experience with Exeter as they charge extreme interest ratesThat amount of money should make the company obligated to report correctly!!!
I have been an Exeter customer since *** I have had late payments which a late fee was assessed I paid more than my monthly payment to cover the late fees Exeter did not apply my extra payments towards late fees so they have continued to accumulate When I called on 5/1/to have the extra payments applied towards my late fees, they told me they cannot until I make my 5/1/payment They refuse to credit my funds appropriately which then will continue to reflect an outstanding late fee amount The online statements I can see on their website also do not reflect the same amounts in their system The excuse that their system doesn't apply funds towards outstanding late fees is unacceptable In speaking with a representative on the phone on 5/1/at 1;pm CST, they cannot apply outstanding funds towards my late fees until I make a payment on time
I paid them the payoff amount of my vehicle by cashiers checkMy online account shows a $balance however they refuse to send me my title
When I spoke with an agent on March 4th I was told that it would take 10-days to receive my title from when they received my payment
I overnigthem $20,in the form of two cashiers checks made payable to Exeter Finance Corp on March 8th FedEx shows the package as received and signed for at 10:16am on March 9th My account on ExterFinance.com shows a balance of $I called on March 11th to ask the status of my title and was told it will take 30-days to process
I asked to speak to a manager and was told there are noneI asked to speak to the department that handles the payoff and was told they do not have phonesI asked for their e-mail address and was told they do not have anyThey refuse to tell me why it will take so long to receive my title or why I was lied to
I asked for the corporate number an
Taking payments with out my consentMultiple occasions, left with no rent moneyOr food
On 01/2/exeter finance, manage to take two payments from bank account,the total of $I purchased the car 11/2/2015, nissan altima, 2.4, Financing a total of 13,037.00, giving a 4,down payment wich it was not decocted from the 13,financeThey denied to refounding the extra $340.70, do to that, my next payment was to be do 3/2/On 2/2/exeter manage to take another, $340.70, leaving my Bank account negative
On 1/5/16, I managed to call and ask for money to be refunded, I was denied, I was told I was taken out of auto-payWhich it never happen, on 2/2/same thing happen
I submitted my payment and they never tried to take it out of my accountConfirmed that it was paid on the due dateNow late
I submitted my payment of on April 4, and was waiting for it to go off my checking accountAfter several days of waiting I call Exeter to confirm that I've paid and that the payment went throughThey confirmed that I did not owe anything until the next monthI also called my bank and Exeter did not try to take anything out of my account AT ALLI called again on the actual due date, April 11th, again they reassured me that my account was up to dateThe day after my due date I call again and they claim the payment was returned due to insufficient funds! Meanwhile my checking account had the money always
I do owe the company but we agree on amount they are aware I'm going thru a divorce my money is tight and I'm single mom tooThey are trying to repo
I need my car to get to work everyday
I do owe the payments but we have been talking about a payment plan I'm going thru a divorce I am paying all the bills with children
they are trying to repo me I need you to contact them to tell them I am being fair I need help I'm struggling big timeI NEED A PAYMENT PLAN ASASP I BEEN ASKING THAT SINCE DAY ONE I HAD MY CAR FOR YRS PLEASE HELP ME
I was misinformed by Exeter Finance agent back in December of Because of this misinformation and has caused my credit to drop a 100+ points
Exeter Finance admitted that I was given the wrong information by a new agent for the company back in DecemberI have called twice a month ever since then to try and get them to update all of my information to reflect on my credit reportI made a payment in June of and then a consecutive payment also in June of for June and July and August and September we're supposed to be put to the end of the loanThey did move the last two payments to the end of the loan however *** me and days past due on my credit so if you look at my report since I bought the car there were no problems everything was paid on time once I started getting the wrong information from Exeter I started to fall behind doing everything that I could to get the payments paid which I did every monthI have asked for an investigation to be done by their credi
Worst experience with an automotive finance companyCommunication is terribleIf you try and cancel a payment, good luck with thatWill have paid over $15,in interest to them
I purchased vehicle for $19,and after years still owe $15,I was told the value of car is less then $My payment is $month
I purchased vehicle years ago at $19,and still owe $15,with a $month paymentWent to try trade vehicle in and I was told it's value is less then $How is a company allowed to take advantage over consumers and scam people for hard earned incomeThis company is scamming everyine they come into contact withThere is no way only $in years has went towards the vehicleThey constantly call times a day when it's even day lateThey call my work my cell and home
Unauthorized payment was taken from our bank
This company took an unauthorized payment from our bank when we never gave them authorizationWhen we called to find out who they were and why they took the money , they were very rude and did not want to tell us any information as to why they took our moneyComes to find out we helped our daughter two months ago make a car payment and told them this is a ONE TIME authorization and to NOT use our card again and to take our card information out their computer system and out of my daughters account file This company decided that they can run our card again without our authorization and on top of taking our money my daughter made a car payment as well from her accountThey received two payments for one month! This company needs to be fined and or taken out of businessI have read all the complaints about this company and can't believe they are still in businessI told my daughter to find a new car finance company This is FRAUD!! YOU
Auto loan payoff in Dec16, by March13,had not received Title for loan, have made 7-phone calls to trace Title or info?Service deptnot helpful
Auto purchased at Landers Mclarty Dodge in Huntsville, Al.(2-9-Called Exeter to get payoff and correct mailing address, paid off loan on XX-for $13,(gave all info with ck.), did receive a paid in full notice dated 1-19-17, by March after numerous calls and no auto title, finally got a live person on phone, no help, no customer service of how can we help you, etc
At that point, we only know that we will receive a loan payoff request for a new title request with the state of AlabamaCould not tell me how quickly we would receive? Were always more concerned with sending you to a different department, delaying help or assistance! Very difficult company to do business with unless they needed your help or money! Loan was under daughters name
Statement Reporting
I have made payments with them yet the statement I see online is not accurate to the payments I have made with themOn one month, I made a payment of $and on the statement they marked me down for $Where did the money go? The last month, I have made a payment of $each month yet the statement says I payed lessI have contacted them on this issue on separate occasions since November of and asked each occasion to MAIL me a statement of every single dollar I have gave themIt is now April and I have not received any sort of statement
This car was paid off by my insurance companyIts showing on my credit as charge off for the entire amount and balance is due
Hyundai ElantraIts showing on my report that I've failed several times which is incorrect and I would like it removed from my credit report
Exeter is stating a balance is due after Maturity date
My original Maturity date of my car was December The loan was extended months All payments have been made over the last six years except two payments of $ Exeter has not sent the Title of the car because they claim there is a balance of $4, There should not be a balance I have records of all payments over the last years Exeter is doing fraud If I pay $4,that means I would have paid three times more than I owed
Dispute regarding additional "fees" that can't be explained or sent in detail to my address
This company repossessed my car despite making arrangements of paying what was past dueThe company states I had a "cease and desist" on my account to prevent the company from contacting me so they stated they were unable to send me any correspondence by mail or contact me by phoneI never requested thisI paid the repossession fees to bring my account current on 01/15/for $The company who handles their legal issues was closed due to a snow storm so I had to wait from 1/to 1/to make payment to retrieve my car from the local storage company holding my vehicleI have "fees" that have now appeared on my monthly statement indicating that I owe additional money for the repossessionAfter making a monthly payment today (4/6/18), I asked a customer service rep (Jeremy) to send me an itemized billHe told me that was not possible, and that I owe an additional $but could not as
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/ The FCRA states that the only permissible purpose for pulling someone's credit is for:
AFirm offer of credit
BInsurance
CEmployment
DCourt Order
These credit inquiries are related to non of the aforementioned permissible
In September of my car died and I had to purchase a car immediatelyI was working on repairing my credit from a previous bankruptsy in when this happenedAnyway the only finance company that would finance me was Exeter finance at 27% interest rateBeing a single mom without no other income but my job, I had no choice but to purchase the carI did not have money to pay cash for a car and I had to get back and forth to workBy April I was struggling and forced into filing a chapter I was told I would be required to pay the full amount of the vehicle but the courts said only at a 4.75% interest rate instead of 27%I have been having money taken out of my check for over two years now totaling almost $My attorney and I just discovered Exeter never filed a proof of claim as required by the courtsSo all of this time the money that should have been going to Exeter was going to my student loan and unsecured debtAt this time I do not know what to do! At this point my only option is to convert to a Chapter and surrender the vehicleOtherwise once I get through the in the next and a half years Exeter is going to come back and ruin me again piling on the amount of the car and late feesI really don't want to do thisMy attorney and myself contacted them multiple times about not filing the claim to no availI emailed them a couple months ago explaining this situation and asked if they would reaffirm the loan for the amount the car is worth now at a lower interest rate since it should be half way paid off by now and they did not file a claimNo one ever contacted meInstead they contacted my attorney and told her WE DO NOT WORK OUT PAYMENT PLANSShe said ok then why did you not file a proof of claim back in as required by the courts? The person she spoke had no answer and said she would have to get back with herNeedless to say she never heard from her againThey would have had the entire car paid off at % interest on top of the months of payments I had already madeI feel like this was a shady business practice to *** me over