The Revdex.com A+ rating and stars do not accurately reflect consumer feedback on ExeterExeter has a high number of consumer issues on this site and every other on the webThe company reports incorrect information to all credit bureaus repeatedly, consistently throughout the life of the loanThey send you letters stating what they reported is accurate, when you have the documentation from them that it is notThey bill incorrectly, overcharge and and do not resolve your accountThey will say whatever they have to to not provide you with the money they owe youThey set you up to failThey are pushing loans for $35,on cars that are worth $9,You get a different answer every time you call there asking about a standard business processTheir business practice changes based on who you talk to and I get treated differently every time I call thereThey set you up to fail and are in the business of making money off of a vulnerable population and repossessing carsMy concern is not only Exeter, it's the Revdex.com for supporting this business and a practice that is doing great harm to to their borrowersI have sent a copy of this posting to state and federal agencies as wellThank you
Customer service reps and supervisors have never been able to assist me with requests for contact information or upper level assistance ever
I cannot get a straight answer from anyoneEveryone you talk to gives you a different answer, and none of them are correctDuring the last phone conversation I had with a live person, I was told the legal department must get involved for them to send me THE COMPANY'S FAX NUMBERI was told, they cannot transfer phone calls, they cannot send or receive emails, and all the other 'departments' do not have phones or phone numbers, and they cannot have someone in another department contact me directlyI have sent secure messages through the company's website and have been given generic responses with the wrong informationI asked to have a late *** removed from my account due to circumstances beyond my control and was told someone noted my account and an upper level supervisor would get back with meNo one ever contacted meI sent another mess
Exeter Finance Corp is a ripoff I had a car loan with this company since and I the maturity date of the vehicle is 6/30/ I must admit that when I first bought my car, my credit was not that good However, I received a letter from exeter finance stating that my account will accrue interest everyday beginning on 4/1/if the remainder of my balance of 1,is not paid in full by 6/30/ This is absurd In my opinion, they prey on the weak and suck the blood from those who are really trying to live a decent American life When I am done paying....I will NEVER do business with this company or any car dealership that does business with this corporation It is an example of how people in high places step on the heads of those less rich or financially fortunate Don't ever let me win the lottery
They are refusing to send my payoff letter so that I can get my title from the DMV
I paid my car off on February 29,on 04/11/I called to ask them to send out the paid in full paper work, they told me that they would, I called today 04/18/and they told me that they sent it to some where else, I asked them to resend it, minutes later I called back and they told me that they would put in a request there call center is not in the USA and they are giving me a hard timeAll I want is my payoff letter
Refund on a Payment they were not suppose to allow in my account
On the 18th of January I cancelled a payment I had set for the payment of a vehicle due to refinancingI had setup the payment electronicallyI was told by the representative that the payment from my checking account was cancelledOn the 23rd the payment was withdrew from my accountI called the company and I was told I should've cancelled the payment with my bankI was then told I had to give a running bank statement even though they had received the money from my bankI provided a statement and several days later, the 30th of January, I was told that the statement provided was not good enoughI was told to send another one if I wanted a refundOn the 31st of January the vehicle was paid off with ExeterI called the week of February 5th and was told by a representative the check was mailed.I now called on the 12th Of February about my refund and overdraft feesI was told that an overage was found on the 1st of
Current monthly amount due was on 5/- mailed payment was received on 5/19, as of 5/late fee of $assessed to the account
Acct # XXXXXXX; Ford Fusion 2015, purchased 12/the interest rate is 21%, which is already ridiculousHowever, this is the only company in the entire USA that doesn't offer a grace period for payments before applying a late feeThen the late is about 10% of the monthly paymentMost late fees are a standard rate and applied after "x" amount of daysAnother issue I have is that this finance company has NEVER gotten my bill to me timely to ensure mailing, which I have complained about several times, and then they have no grace periodThat's very egregious of a company that can't mail the payment coupon out timely and turn around and charge its customers a late feeI usually get the payment coupon the week the payment is dueNot to mention the or phone calls per day when the payment is not received by the due dateExeter charges a $late f
Recurring Nsf fee
I have been with exeter finance going on two years since november and during the month of may exeter finance would not accept my payments totatling dollars but instead charged me three nsf fee charges of and I spoke with representatives and asked why was I charged but no clear answerI could not figure out why and neither could my bank and my bank usaa agreed to verify the funds were there at the time of each transaction but exeter refused cooperation and would not accept any information I could provideI even spoke with supervisors at exeter and they would not let me get a word in during the conversationsExeter conclusion was that my bank info was incorrect but how when my account has been the same never changed at any pointMy account # is XXXXXXXNo one could explain anything to me but now ive lost in fees
My Jeep was illegally repossessed by Exeter finance Corp on February 8th The Corp did not notify me I had no money owed to them
On February 8th my Jeep Wrangler was repossessed VIN #1J4FAXXXXXLXXXXXX My account # XXXXXXXI was current with my payments I was not notified On February 9th I called the repair shop where my Jeep was and they informed me that Exeter Financial Corpcame and picked it up I called Exeter Financial Corp and they told me they had no paperwork on the repossession and could see that my account was paid up to date I received a letter on the 13th of February stating that I defaulted and that my past due payments were $0.00, accrued but upaid late fees were $59.98, repossession costs as of the date of the noitice were $765.82, with the total amount of $or they will sell my Jeep on March 23rd
I was talking with a sale person and she was very Rude.so I asked them to come and get the car been three months and the car is still in my yardAnd they keep put it as late payment on my record And calling me times a day or moreWhen I asked them to stop and come and get the car three more times
Account_Number: XXXXXXX
Cancelled the payment arrangement of 6/and made a new arrangement for Exterer took both payments
Upon talking to a rep it was verified that the payment should not have been taken, but a bank statement showing payment posted was neededI was very unhappy with sending in the bank statement that list all of my personal transaction however I proceeded and email the statement 7/3/showing payment posted to my account The unauthorized payment overdrew my account and three overcharges were applied for $each I filed a claim with Chase explaining the issue and they refunded the payment upon further investigation, but they made it clear if I could not get the money refunded from the Exeter by September 26th, the money will be debited from my account again
Exeter Finance subtracted the amount the took (453) from my payments I reached to them to see if the money was being returned to me, they said the payment was reversed I then contacted to see if a payment f
After making payments for years totaling 30,on a 27,total financed they told me I still owed them 17,and since they where a second chance company if I don't give them $ a week they would reposes the carWhen I asked them to send me a statement showing where the payments went and why I still owed so much they replied "we don't have to pay the money or we will come get the car
customer service department has not been able to resolve a title request
I requested a title transfer October 29,Customer service has not been able to send the title and they all keep telling me different thingsI pay $monthly for a basic Nissan Sentra that I would like to be able to useThis is so unexceptable that it would take this long to get my title sent to the tag companyI would like to have this matter resolved ASAP as I am thinking of taking legal actionsPlease look into my complaint
Thank you!
Sold the vehicle my loan was onThe dealership paid the load, and Exeter proceeded to take a payment from my account anyways
Sold my vehicle March 10th, the dealership paid off the loanExeter says they received the payoff on march but they proceeded to process an automatic payment on the When I called to ask why they processed the payment and for them to refund the money to my account asap ( as it is now -99) they told me I would need to prove to them that the payment needed to be refunded ( even though they confirmed all of the facts moments before hand )
Since my husband lost his job I have requested numerous time to try to reduce our payments They are not willing and rude
trying reduce payment and they are rude and unwilling to work with us We spoke to someone about a voluntary repossession and they were going to email me a sign to form To this date, I have not received it and no one has contact usThey will not leave message as I don't answer my phone at work
My Auto Loan has been Paid In Full Since February 2016, However, after many attempts I have still not received the Title to my Car
I signed a loan agreement with execter finance for a ford fusion about two and half years agoI have never missed a payment and in February of paid the loan in fullHowever, it is now August of (six months later) and I have yet to receive my Title
Back in February I reached out to Execter in regards to a pay off totalI was told by an Execter Representative my day pay off was going to be a little over $14,During this phone call I requested the address information to mail the check into as wellMy husband then wrote a check for the exact amount given and mailed it out the next dayA few weeks after the check cleared my husbands account I contacted Execter to find out the status of my Title, However they were showing my account still had a remaining balance of a little over $14,In order for them to research the check I
This company is reporting inaccurate information on my credit report and refuses to correct it
IN february I saw my credit and realized that Exeter had posted my final payment as late with Experian and TransunionI disputed the account with the credit bureausExperian returned with an update stating the account had been correctedIt now shows as paid/never lateTransUnion is still showing my final payment was lateI have since disputed this account more times with the bureaus and have even brought it to the attention of Exeter on 12/and 1/25/but they have not corrected itIN fact, TransUnion states that Exeter has verified it as accurateso Exeter has offically verified that I am late with TransUnion and never late with ExperianThis is a clear violation of the Fair Credit Reporting Act
Exeter is a complete scamI rather naively purchased my first car at a fairly young age and they charged me ridiculously high APR on a loan for my vehicleI would like to pay my vehicle off, but they have told me there is a several hundred dollar fee involved to pay offIf I don't pay this they will threaten repossessionThe amount left on the vehicle is less than $1000!! I called and asked to speak to management and asked if this fee could be removedThe manager was rude and extremely unprofessionalGave me absolutely no optionsI just want to pay them and be done with this loanI have already paid a ridiculous amount of interest on this vehicle and want to sever all ties
Oh man where to flipping start?!?!!?!? I had scheduled a payment to be done on a Monday (January)Ended up getting paid the Friday beforeSo I called Exeter to go ahead and make my payment that day and to cancel the scheduled payment for MondayI confirmed multiple times that my scheduled payment for Monday was canceledThe young lady said yesWell here comes Monday and I am getting charged and NSF fee because they were trying to charge my bank! Called and the supervisor said he would have to listen to the recorded conversation to make sure I wanted the scheduled payment canceledHe then also proceeded to tell me that they would automatically try to charge my account again 3-days later and that there was no way of stopping itSo yup another NSF fee charged to my accountTotal of $50! Called to get statusTalked to a female manager who was extremely rude and said that the only way to "prove myself" would be to fax them my bank statement showing that my payment was made on Friday and that I was charged two other times the next weekI asked if I could email since I do not have access to a fax machine and that I can make the email encryptedShe said "No there is no other wayWe do not have email addresses here." Well funny thing how on their main contact page two email addresses! One for customer service and one for corporateSo I sent a total of about emails, cc'ing corporate and explained my issue (after getting permission from the email team)Called again to get a status on my account and nothingI have spoken to about different supervisors/managersStill nothingEven called corporate and left about messagesNOTHING!! months after the flipping fact I get a couple of missed callsSo I call back and I get transferred to a Megan who was inquiring about my refundShe said that she was going to refund me my money of $for my March payment! What?!?!?! I said no it was $refund and that if they were going to refund me $it would screw up my account even moreShe asked the refund of $was forI semi re-explained and also said well if you have access to all of my emails then they would know!!! She told me to calm downVery frustratedExplained if you guys aren't competent enough to read emails about the issue and have people that speak English to understand what the heck is going on then im done with ExeterNEVER going through them again!!!!!! Told her to forget the refund at this point because whatever they are going to do is just screw things up even more!
the customer service is horribleEvery agent tells you something different and doesn't give you the whole information
I purchased a vehicle from Auto Expo in August of first I was told by the dealership that they will be able to use my old car as a trade inthat never happenedand now I have repossessions on my crediti was never late with a payment with the car before the Audiif I was going to be late, the bank for the car would work with meunlike this companyeveryone lies and tells you things to get you off the phonethe customer service is horriblethey did not want to work with mei was told I was able to make a payment on my 85th day and they did not hold up on their endi had the past due amount and they came and got the car before my 85th daythen when I called they said it wasn't guaranteed, when the rep before told me it waswhen I set up a payment arrangement, they never logged it into the systemand I would receive calls asking about something I al
They are charging late fees with interest back from up to know, Inconsistency in late fee charges, since I have a fix interest rate
My monthly payment is $and if I'm late is $..Now they said that I owe $in late fees form up to know, no one is going to wait that long to collect the late fee which by the way they were paidI have sent a few times more money and they do not apply to the principal, everything goes to the interestI have been late a few times but I have paid it, unfortunately does not show but you can tell by looking at the amount, The only late fee that I owe is May
Now, payment is due on the first of each month but I have extra days for payment, I have paid on the 10th, but they do not post it until next day which for them it will be a late fee chargeI do not understand how they apply my payment, is never the same and I would like to know why since my interest is variableI want an explanation before I pay this amount because for
The Revdex.com A+ rating and stars do not accurately reflect consumer feedback on ExeterExeter has a high number of consumer issues on this site and every other on the webThe company reports incorrect information to all credit bureaus repeatedly, consistently throughout the life of the loanThey send you letters stating what they reported is accurate, when you have the documentation from them that it is notThey bill incorrectly, overcharge and and do not resolve your accountThey will say whatever they have to to not provide you with the money they owe youThey set you up to failThey are pushing loans for $35,on cars that are worth $9,You get a different answer every time you call there asking about a standard business processTheir business practice changes based on who you talk to and I get treated differently every time I call thereThey set you up to fail and are in the business of making money off of a vulnerable population and repossessing carsMy concern is not only Exeter, it's the Revdex.com for supporting this business and a practice that is doing great harm to to their borrowersI have sent a copy of this posting to state and federal agencies as wellThank you
Customer service reps and supervisors have never been able to assist me with requests for contact information or upper level assistance ever
I cannot get a straight answer from anyoneEveryone you talk to gives you a different answer, and none of them are correctDuring the last phone conversation I had with a live person, I was told the legal department must get involved for them to send me THE COMPANY'S FAX NUMBERI was told, they cannot transfer phone calls, they cannot send or receive emails, and all the other 'departments' do not have phones or phone numbers, and they cannot have someone in another department contact me directlyI have sent secure messages through the company's website and have been given generic responses with the wrong informationI asked to have a late *** removed from my account due to circumstances beyond my control and was told someone noted my account and an upper level supervisor would get back with meNo one ever contacted meI sent another mess
Exeter Finance Corp is a ripoff I had a car loan with this company since and I the maturity date of the vehicle is 6/30/ I must admit that when I first bought my car, my credit was not that good However, I received a letter from exeter finance stating that my account will accrue interest everyday beginning on 4/1/if the remainder of my balance of 1,is not paid in full by 6/30/ This is absurd In my opinion, they prey on the weak and suck the blood from those who are really trying to live a decent American life When I am done paying....I will NEVER do business with this company or any car dealership that does business with this corporation It is an example of how people in high places step on the heads of those less rich or financially fortunate Don't ever let me win the lottery
They are refusing to send my payoff letter so that I can get my title from the DMV
I paid my car off on February 29,on 04/11/I called to ask them to send out the paid in full paper work, they told me that they would, I called today 04/18/and they told me that they sent it to some where else, I asked them to resend it, minutes later I called back and they told me that they would put in a request there call center is not in the USA and they are giving me a hard timeAll I want is my payoff letter
Refund on a Payment they were not suppose to allow in my account
On the 18th of January I cancelled a payment I had set for the payment of a vehicle due to refinancingI had setup the payment electronicallyI was told by the representative that the payment from my checking account was cancelledOn the 23rd the payment was withdrew from my accountI called the company and I was told I should've cancelled the payment with my bankI was then told I had to give a running bank statement even though they had received the money from my bankI provided a statement and several days later, the 30th of January, I was told that the statement provided was not good enoughI was told to send another one if I wanted a refundOn the 31st of January the vehicle was paid off with ExeterI called the week of February 5th and was told by a representative the check was mailed.I now called on the 12th Of February about my refund and overdraft feesI was told that an overage was found on the 1st of
Current monthly amount due was on 5/- mailed payment was received on 5/19, as of 5/late fee of $assessed to the account
Acct # XXXXXXX; Ford Fusion 2015, purchased 12/the interest rate is 21%, which is already ridiculousHowever, this is the only company in the entire USA that doesn't offer a grace period for payments before applying a late feeThen the late is about 10% of the monthly paymentMost late fees are a standard rate and applied after "x" amount of daysAnother issue I have is that this finance company has NEVER gotten my bill to me timely to ensure mailing, which I have complained about several times, and then they have no grace periodThat's very egregious of a company that can't mail the payment coupon out timely and turn around and charge its customers a late feeI usually get the payment coupon the week the payment is dueNot to mention the or phone calls per day when the payment is not received by the due dateExeter charges a $late f
Recurring Nsf fee
I have been with exeter finance going on two years since november and during the month of may exeter finance would not accept my payments totatling dollars but instead charged me three nsf fee charges of and I spoke with representatives and asked why was I charged but no clear answerI could not figure out why and neither could my bank and my bank usaa agreed to verify the funds were there at the time of each transaction but exeter refused cooperation and would not accept any information I could provideI even spoke with supervisors at exeter and they would not let me get a word in during the conversationsExeter conclusion was that my bank info was incorrect but how when my account has been the same never changed at any pointMy account # is XXXXXXXNo one could explain anything to me but now ive lost in fees
My Jeep was illegally repossessed by Exeter finance Corp on February 8th The Corp did not notify me I had no money owed to them
On February 8th my Jeep Wrangler was repossessed VIN #1J4FAXXXXXLXXXXXX My account # XXXXXXXI was current with my payments I was not notified On February 9th I called the repair shop where my Jeep was and they informed me that Exeter Financial Corpcame and picked it up I called Exeter Financial Corp and they told me they had no paperwork on the repossession and could see that my account was paid up to date I received a letter on the 13th of February stating that I defaulted and that my past due payments were $0.00, accrued but upaid late fees were $59.98, repossession costs as of the date of the noitice were $765.82, with the total amount of $or they will sell my Jeep on March 23rd
I was talking with a sale person and she was very Rude.so I asked them to come and get the car been three months and the car is still in my yardAnd they keep put it as late payment on my record And calling me times a day or moreWhen I asked them to stop and come and get the car three more times
Account_Number: XXXXXXX
Cancelled the payment arrangement of 6/and made a new arrangement for Exterer took both payments
Upon talking to a rep it was verified that the payment should not have been taken, but a bank statement showing payment posted was neededI was very unhappy with sending in the bank statement that list all of my personal transaction however I proceeded and email the statement 7/3/showing payment posted to my account The unauthorized payment overdrew my account and three overcharges were applied for $each I filed a claim with Chase explaining the issue and they refunded the payment upon further investigation, but they made it clear if I could not get the money refunded from the Exeter by September 26th, the money will be debited from my account again
Exeter Finance subtracted the amount the took (453) from my payments I reached to them to see if the money was being returned to me, they said the payment was reversed I then contacted to see if a payment f
After making payments for years totaling 30,on a 27,total financed they told me I still owed them 17,and since they where a second chance company if I don't give them $ a week they would reposes the carWhen I asked them to send me a statement showing where the payments went and why I still owed so much they replied "we don't have to pay the money or we will come get the car
customer service department has not been able to resolve a title request
I requested a title transfer October 29,Customer service has not been able to send the title and they all keep telling me different thingsI pay $monthly for a basic Nissan Sentra that I would like to be able to useThis is so unexceptable that it would take this long to get my title sent to the tag companyI would like to have this matter resolved ASAP as I am thinking of taking legal actionsPlease look into my complaint
Thank you!
Sold the vehicle my loan was onThe dealership paid the load, and Exeter proceeded to take a payment from my account anyways
Sold my vehicle March 10th, the dealership paid off the loanExeter says they received the payoff on march but they proceeded to process an automatic payment on the When I called to ask why they processed the payment and for them to refund the money to my account asap ( as it is now -99) they told me I would need to prove to them that the payment needed to be refunded ( even though they confirmed all of the facts moments before hand )
Since my husband lost his job I have requested numerous time to try to reduce our payments They are not willing and rude
trying reduce payment and they are rude and unwilling to work with us We spoke to someone about a voluntary repossession and they were going to email me a sign to form To this date, I have not received it and no one has contact usThey will not leave message as I don't answer my phone at work
My Auto Loan has been Paid In Full Since February 2016, However, after many attempts I have still not received the Title to my Car
I signed a loan agreement with execter finance for a ford fusion about two and half years agoI have never missed a payment and in February of paid the loan in fullHowever, it is now August of (six months later) and I have yet to receive my Title
Back in February I reached out to Execter in regards to a pay off totalI was told by an Execter Representative my day pay off was going to be a little over $14,During this phone call I requested the address information to mail the check into as wellMy husband then wrote a check for the exact amount given and mailed it out the next dayA few weeks after the check cleared my husbands account I contacted Execter to find out the status of my Title, However they were showing my account still had a remaining balance of a little over $14,In order for them to research the check I
This company is reporting inaccurate information on my credit report and refuses to correct it
IN february I saw my credit and realized that Exeter had posted my final payment as late with Experian and TransunionI disputed the account with the credit bureausExperian returned with an update stating the account had been correctedIt now shows as paid/never lateTransUnion is still showing my final payment was lateI have since disputed this account more times with the bureaus and have even brought it to the attention of Exeter on 12/and 1/25/but they have not corrected itIN fact, TransUnion states that Exeter has verified it as accurateso Exeter has offically verified that I am late with TransUnion and never late with ExperianThis is a clear violation of the Fair Credit Reporting Act
Exeter is a complete scamI rather naively purchased my first car at a fairly young age and they charged me ridiculously high APR on a loan for my vehicleI would like to pay my vehicle off, but they have told me there is a several hundred dollar fee involved to pay offIf I don't pay this they will threaten repossessionThe amount left on the vehicle is less than $1000!! I called and asked to speak to management and asked if this fee could be removedThe manager was rude and extremely unprofessionalGave me absolutely no optionsI just want to pay them and be done with this loanI have already paid a ridiculous amount of interest on this vehicle and want to sever all ties
Oh man where to flipping start?!?!!?!? I had scheduled a payment to be done on a Monday (January)Ended up getting paid the Friday beforeSo I called Exeter to go ahead and make my payment that day and to cancel the scheduled payment for MondayI confirmed multiple times that my scheduled payment for Monday was canceledThe young lady said yesWell here comes Monday and I am getting charged and NSF fee because they were trying to charge my bank! Called and the supervisor said he would have to listen to the recorded conversation to make sure I wanted the scheduled payment canceledHe then also proceeded to tell me that they would automatically try to charge my account again 3-days later and that there was no way of stopping itSo yup another NSF fee charged to my accountTotal of $50! Called to get statusTalked to a female manager who was extremely rude and said that the only way to "prove myself" would be to fax them my bank statement showing that my payment was made on Friday and that I was charged two other times the next weekI asked if I could email since I do not have access to a fax machine and that I can make the email encryptedShe said "No there is no other wayWe do not have email addresses here." Well funny thing how on their main contact page two email addresses! One for customer service and one for corporateSo I sent a total of about emails, cc'ing corporate and explained my issue (after getting permission from the email team)Called again to get a status on my account and nothingI have spoken to about different supervisors/managersStill nothingEven called corporate and left about messagesNOTHING!! months after the flipping fact I get a couple of missed callsSo I call back and I get transferred to a Megan who was inquiring about my refundShe said that she was going to refund me my money of $for my March payment! What?!?!?! I said no it was $refund and that if they were going to refund me $it would screw up my account even moreShe asked the refund of $was forI semi re-explained and also said well if you have access to all of my emails then they would know!!! She told me to calm downVery frustratedExplained if you guys aren't competent enough to read emails about the issue and have people that speak English to understand what the heck is going on then im done with ExeterNEVER going through them again!!!!!! Told her to forget the refund at this point because whatever they are going to do is just screw things up even more!
the customer service is horribleEvery agent tells you something different and doesn't give you the whole information
I purchased a vehicle from Auto Expo in August of first I was told by the dealership that they will be able to use my old car as a trade inthat never happenedand now I have repossessions on my crediti was never late with a payment with the car before the Audiif I was going to be late, the bank for the car would work with meunlike this companyeveryone lies and tells you things to get you off the phonethe customer service is horriblethey did not want to work with mei was told I was able to make a payment on my 85th day and they did not hold up on their endi had the past due amount and they came and got the car before my 85th daythen when I called they said it wasn't guaranteed, when the rep before told me it waswhen I set up a payment arrangement, they never logged it into the systemand I would receive calls asking about something I al
They are charging late fees with interest back from up to know, Inconsistency in late fee charges, since I have a fix interest rate
My monthly payment is $and if I'm late is $..Now they said that I owe $in late fees form up to know, no one is going to wait that long to collect the late fee which by the way they were paidI have sent a few times more money and they do not apply to the principal, everything goes to the interestI have been late a few times but I have paid it, unfortunately does not show but you can tell by looking at the amount, The only late fee that I owe is May
Now, payment is due on the first of each month but I have extra days for payment, I have paid on the 10th, but they do not post it until next day which for them it will be a late fee chargeI do not understand how they apply my payment, is never the same and I would like to know why since my interest is variableI want an explanation before I pay this amount because for