We have been with this company for yearsNever had any issues until we sold my husbands truckIt took numerous phone calls to customer service reps and supervisors for us to get the information the bank needed for the new owner to take possession of the truckA payment was debited from our account on 05-21-and they reviewed payoff check on 05-24-So now we are due a refundYou get nothing but the run aroundNothing is the same across the boardOne rep tells you thing and the next rep tells you something completely differentI was told weeks ago it would take 30-days to receive refundToday my husband was told we needed to provide profs payment was taken out (which btw the rep had told me prior she could see all that information)Then I call back to talk to supervisor and he can't even see where overpayment was applied but he sees where both checks were received and postedI am so glad we are no longer doing business with these peopleIf I don't hear back from supervisor by Friday on where my money is I am going to my bankOh, and good luck getting someone on the phone that you can actually understand
Lacking customer service and customer satisfactionCompany refused to assist customer in every way possible
On July XX XXXX I was in an accidentCalled the insurance company and went through having the vehicle appraised and documents submitted to the insurance companyThe check for repairs was sent out within weeksI then find out that the check has to be endorsed by the finance company because they are the leinholder on the vehicleI then have the check overnighted to the company and then they inform me that I must have the work completed and pictures sent to them of the work before they will release the check to the body shopThere is no shop that I know of that will do the work and release a vehicle not knowing wether they will get paidSo the finance company let me know that I could call the insurance company back and have them re-issue the check to the body shop and myselfSo I got back on the phone with the insurance company whereas they said that they can't do that
I Paid off the vehicle and their holding an insurance checkI sent in all the paper work from the body shop with pictures
$check their in a account I no longer have with them.My car was paid off they have no interest in my vehicle any longer
around July of I purchased a car for 22,and received a loan through Exeter financial Corp my monthly payment are @ 19.88% APR for monthsI recently spoke too Exeter concerning a PRINCIPAL ONLY payoff however I was only told the dailey rate that I pay in INTEREST, which is $a day I was told that my current balance was$17,; again I asked was this a INTEREST & PRINCIPAL payoff and didn't get a principal quote I decided to figure this out on my own, starting with a day at days equal INTEREST ONLYThis would leave going towards the PRINCIPAL Currently there is months remaining on this loan months mulpitied by PRINCIPAL ONLY payments of equals $12,091.20!
Product_Or_Service: car loan
Fraud ,deception,negligence,covering up vehicle damage and rolling back the odometer to sell at a lower mileage I do have a report showing that
ht this mustang from carmax in October of I have reported carmax to several different consumer protection agencies do to the fact they have committed fraud and deception inspire I got in touch with Exeter explained that this vehicle has cosmetic and mechanical problems and issues this finance company is in with carmax I explain to Exeter nothing they don't care I got sold a vehicle that has a thirty warranty from car max to fix it and correct what's on documentation nothing was done and I reported to Exeter they didn't care because carmax sold me a car that has over 10,dollars worth of issues and problems which I got told by several people that worked for carmax that these cars are reconditioned vehicles and I need to hire an attorney and take this to court this is covering up problems and this has to do with carmax and Exeter d
I OWED ON MY CAR AND MYCAR WAS A TOTAL LOSS IN AN CAR ACCIDENTI ASKED FOR THE PAY OUT WHICH THE ESTIMATED AT 2100K THEY ARE STILL CHARGING INT
Mar car was a total loss a the time it was at I paid 2k ahead of time and now insurrance paid At the time they estimated but said the interest would be taken off final pay outNot only did they not give me a break down yet as it is about a month and a half later, but said they are charging me interest until I pay off this balanceI have not been provided the final letter I am still being charged interest and I repeatedly asked for the final pay outThis is not fair especially when I have not car
and the Insurance has the titleMy credit report also has not been updated to reflect my earlier payment
inaccurate derogatory credit reporting
I checked my credit report and discovered that Exeter Finance reported inaccurate derogatory remarks on itI sent a dispute letter requesting proof of the day late payment within days per Fair credit Reporting actI never received the requested documents
Exeter is reporting inaccurate information on my credit reportThey repossessed my car in July but are saying they repossessed in
Exeter claims they sold account but have not verified the sale to meThey continue to report it to credit bureaus even though they claim it has been soldAlso, they did not provide me with proof of how much they sold my car for at the auctionThey are a predatory lender who seeks to ruin individuals who are struggling credit wiseI've asked repeatedly when the account will be removed and they have refused to give a response
They claim that I have not made a payment in over days and that my vehicle is to be repossesed
In August of I purchased a vehicle from Carmax and financed it through Exeter FinanceThey gave me a horrible rate but my credit was bad and I needed a vehicleFrom September I have consistently made payments to this companyI primarily paid over the phone
They began reporting missed payments on my credit report in February I have called them several times to have this resolved and each time I was assured that every thing would bee fixed and my payments reportedDespite these assurances my payments since February have yet to be reported correctly
On June 27, I received a phone call stating that my account was over days past due and that my vehicle was to be repossessed and the loan charged offThey wanted me to pay the balance and update my information.They also claimed that they had contacted a family member to get updated information on me(I called
Exeter is a complete scamI rather naively purchased my first car at a fairly young age and they charged me ridiculously high APR on a loan for my vehicleI would like to pay my vehicle off, but they have told me there is a several hundred dollar fee involved to pay offIf I don't pay this they will threaten repossessionThe amount left on the vehicle is less than $1000!! I called and asked to speak to management and asked if this fee could be removedThe manager was rude and extremely unprofessionalGave me absolutely no optionsI just want to pay them and be done with this loanI have already paid a ridiculous amount of interest on this vehicle and want to sever all ties
I totaled my car back on may 25,My insurance sent them the check in the beginning of JuneThe recieved the check in the middle of June
I am writing this complaint because I was misinformed by a total loss rep from exeterMy insurance company paid out $12,I had a reminder balance of $I was told by the total loss representative that since I live in New York State that remainder balance would get waived once they received reimbursement from the factory warranty and that I dont have to make any more car paymentsI called on many occassions asking if they received the reimbursement for the extended warranty they told me they have not received the paymentDuring this time I was still getting billed for a carpaymentExeter report to the credit bureau that I was days late on my carpaymentI contacted exeter on the matterAnd they told me I was still responsible for the car payments until they received the check for the extended warranty reimbursementI expla
This company is refusing to stop reporting to the credit bureaus as days past dueThe loan was a charge off which it has been almost 2yrs
Just want my credit fixedBy this company randomly reporting as days past dueAfter 2yes and months of a charge offThis caused mg credit to drop points in one dayDo you realize how hard it is for me to get that backI need Exeter to remove the late payments and put it back to a charge offOr if anythingRemove it all togetherIt's been 5yes since last payment
I purchased a vehicle and this is my finance company The car has spent four months in service! I made a payment , I was charged in my acct times
I purchased my car March 10, Since Then my car has spent four months in service for multiple repairs I contacted the finance company (Exetor) whom told me there is nothing they can do I began making payment on my loanOne of my payments processed out of my account three times I contacted Exetor whom told me they show it processed one time on their end , I need to contact my bankI asked why am I contacting the bank, she stated I have to dispute it with my bank I contacted the bank and disputed as I was instructed for the three extra charges and I was told after the dispute came back, from Exetor that I missed a payment I explained to the representative what took place, he stated he would take care of it and I was then charged late fees because of this and they stated I'm now up for repossession No one was followi
Wrongfully reposessed my car from repair shop before repairs were done for alleged "abandonment"and auctioned the car off
My car was hit in december outside of my house.The other persons insurance was willing to give me what my car was worth which was not enough to pay off my car note or help me into getting another car.I asked exeter if it was okay to have the car fixed instead stating times on the phone that it would have a rebuilt title.These calls are recorded and thats why I said this.This supervisor stated it was ok to do that and to have the insurance check sent to me instead of them.I had the car into the shop by january and it was going to be $72-to repair.Got a receipt stating this and how long it would take.Repair shop kept stating every time I called that it would be another "couple of weeks".That turned into months and when I called to check up the mechanic said my car had been reposessed.I was not notified by either party of this.Exeter claims he contact
Late Fee removal / Address Change requested ignored
I previously made a request to have my payment due date changed almost immediately after initially obtaining the auto loan from ExeterAfter a job change and a new pay schedule, I was constantly paying late on the 15th instead of the 1st and absorbing the late feeI called to request a second payment due date change and was rudely told to get a loan from friends/family in order to pay the Exeter loan because they only authorize one change over the life of the loanThis policy seems ridiculous when you have someone trying to pay on time but cannot due to their employer's pay scheduleSo Revdex.com assisted me with contacting Exeter and getting the second due date changeOnce I received the response that my request was approved, I promptly made the $on my new dateHowever, Exeter, still saw fit to charge a late feeI have requested that this fee be removed from my account as I have paid on-time since the due date changeI hav
I purchased a Jeep Compass ** 2/15/Exeter finance became the lien holderExeter rescinded the loan days before the due date
I purchased a Jeep compass ** February 15, from MsWhitemore, sales representativeVIN Number ***The price of the vehicle was $Exeter was the lien holder/ finance company The final cost of the vehicle was $34, I paid $cash downI was given the keys to the vehicle and the retail installment contract(XXXXXXXX) and buyer's order and bill of saleA large yellow bow was placed on my vehicle and I was given the opportunity to take a photo with my new vehicle I had the car over a month when the dealer sent me an urgent message stating the finance company, Exeter needed more documents It took me a couple of days to get my recent pay stubs and w2s from and send then to the dealership I heard nothing else from the dealer On March 26, 2018, I received a repossession notice from Car Max in Vi
check cashed but not applied
In November I sent checks one for $and the other for $Both checks were cashed but not appliedSent a copy of cashed checks but only $was appliedStill missing $although I've called over times now and spoke with managers and maybe supervisorsI sent another copy weeks ago and another one tonightI'm not sure what to do from here seeing that most of the time I speak with foreigners who don't understand my issue are have no idea how to fix itI just need my $updated before I have this other bank to take over this loanI can no longer deal with this bank
Claiming I'm months behind but they never have there information correctThen make pay twice in a month on loan and only count it as one payment
On Wednesday at midnight my car was towed because they said I either no payment or something elseThey didn't explain, they also didn't car about the finance company's car because they towed it illegally and on its front wheelsThe car is a rear wheel drive and the one of the guys was in the driver seat while the other person towed the carI have had the car towed twice and It should always go on a flat bed truck
My payments are due on the 12th of every month I had an extension done for the month of April of I need another extensive for May due to flood
I had an extension done in the month of April for my monthly payment which is due every month on the 12thOn April the 18th Houston,TX had gotten some very heavy rain that caused some major flooding in our areaI am a victim of the flood we had received on April I lost everything in my home everything is goneI contacted Exeter explained to them what happened to see if I can be giving abother extension for the month of MayI have called over times requested about this and everytime I call I'm being told no one has up dated any info for about my request yetNo supervisor would answer my call/take my call
THIEF ALERT!!!! DO NOT USE THIS COMPANY FOR ANYTHING!!! If I could give this company stars I wouldI have never missed a car payment nor have I been lateThey stole over $from me this month and have put me through the ringer in getting it backI set up automated payments five months ago for the 15th of each monthThis month, as usual the payment was not taken on the 15thSo, on the 16th I paid my billOn the 19th they stole $out of my account after knowingly receiving my payment on the 16thThey told me to send a running bank statement from my bank and after I did so, they informed me that they could not use it to give me back my money after days passed and being informed that the money would be in my account after hrsThe customer service representatives are rude and the managers can not help you and tell you that they are the only people you can talk toI am going to get my money back one way or anotherI will be going to my bank to reverse the payment and refinancing my car with a trustworthy company with better rates and decent customer serviceI will not give my money to thieves!! They should be shut downI've been reading other reviews and have noticed that this is not the first time that they have done this
We have been with this company for yearsNever had any issues until we sold my husbands truckIt took numerous phone calls to customer service reps and supervisors for us to get the information the bank needed for the new owner to take possession of the truckA payment was debited from our account on 05-21-and they reviewed payoff check on 05-24-So now we are due a refundYou get nothing but the run aroundNothing is the same across the boardOne rep tells you thing and the next rep tells you something completely differentI was told weeks ago it would take 30-days to receive refundToday my husband was told we needed to provide profs payment was taken out (which btw the rep had told me prior she could see all that information)Then I call back to talk to supervisor and he can't even see where overpayment was applied but he sees where both checks were received and postedI am so glad we are no longer doing business with these peopleIf I don't hear back from supervisor by Friday on where my money is I am going to my bankOh, and good luck getting someone on the phone that you can actually understand
Lacking customer service and customer satisfactionCompany refused to assist customer in every way possible
On July XX XXXX I was in an accidentCalled the insurance company and went through having the vehicle appraised and documents submitted to the insurance companyThe check for repairs was sent out within weeksI then find out that the check has to be endorsed by the finance company because they are the leinholder on the vehicleI then have the check overnighted to the company and then they inform me that I must have the work completed and pictures sent to them of the work before they will release the check to the body shopThere is no shop that I know of that will do the work and release a vehicle not knowing wether they will get paidSo the finance company let me know that I could call the insurance company back and have them re-issue the check to the body shop and myselfSo I got back on the phone with the insurance company whereas they said that they can't do that
I Paid off the vehicle and their holding an insurance checkI sent in all the paper work from the body shop with pictures
$check their in a account I no longer have with them.My car was paid off they have no interest in my vehicle any longer
around July of I purchased a car for 22,and received a loan through Exeter financial Corp my monthly payment are @ 19.88% APR for monthsI recently spoke too Exeter concerning a PRINCIPAL ONLY payoff however I was only told the dailey rate that I pay in INTEREST, which is $a day I was told that my current balance was$17,; again I asked was this a INTEREST & PRINCIPAL payoff and didn't get a principal quote I decided to figure this out on my own, starting with a day at days equal INTEREST ONLYThis would leave going towards the PRINCIPAL Currently there is months remaining on this loan months mulpitied by PRINCIPAL ONLY payments of equals $12,091.20!
Product_Or_Service: car loan
Fraud ,deception,negligence,covering up vehicle damage and rolling back the odometer to sell at a lower mileage I do have a report showing that
ht this mustang from carmax in October of I have reported carmax to several different consumer protection agencies do to the fact they have committed fraud and deception inspire I got in touch with Exeter explained that this vehicle has cosmetic and mechanical problems and issues this finance company is in with carmax I explain to Exeter nothing they don't care I got sold a vehicle that has a thirty warranty from car max to fix it and correct what's on documentation nothing was done and I reported to Exeter they didn't care because carmax sold me a car that has over 10,dollars worth of issues and problems which I got told by several people that worked for carmax that these cars are reconditioned vehicles and I need to hire an attorney and take this to court this is covering up problems and this has to do with carmax and Exeter d
I OWED ON MY CAR AND MYCAR WAS A TOTAL LOSS IN AN CAR ACCIDENTI ASKED FOR THE PAY OUT WHICH THE ESTIMATED AT 2100K THEY ARE STILL CHARGING INT
Mar car was a total loss a the time it was at I paid 2k ahead of time and now insurrance paid At the time they estimated but said the interest would be taken off final pay outNot only did they not give me a break down yet as it is about a month and a half later, but said they are charging me interest until I pay off this balanceI have not been provided the final letter I am still being charged interest and I repeatedly asked for the final pay outThis is not fair especially when I have not car
and the Insurance has the titleMy credit report also has not been updated to reflect my earlier payment
inaccurate derogatory credit reporting
I checked my credit report and discovered that Exeter Finance reported inaccurate derogatory remarks on itI sent a dispute letter requesting proof of the day late payment within days per Fair credit Reporting actI never received the requested documents
Exeter is reporting inaccurate information on my credit reportThey repossessed my car in July but are saying they repossessed in
Exeter claims they sold account but have not verified the sale to meThey continue to report it to credit bureaus even though they claim it has been soldAlso, they did not provide me with proof of how much they sold my car for at the auctionThey are a predatory lender who seeks to ruin individuals who are struggling credit wiseI've asked repeatedly when the account will be removed and they have refused to give a response
They claim that I have not made a payment in over days and that my vehicle is to be repossesed
In August of I purchased a vehicle from Carmax and financed it through Exeter FinanceThey gave me a horrible rate but my credit was bad and I needed a vehicleFrom September I have consistently made payments to this companyI primarily paid over the phone
They began reporting missed payments on my credit report in February I have called them several times to have this resolved and each time I was assured that every thing would bee fixed and my payments reportedDespite these assurances my payments since February have yet to be reported correctly
On June 27, I received a phone call stating that my account was over days past due and that my vehicle was to be repossessed and the loan charged offThey wanted me to pay the balance and update my information.They also claimed that they had contacted a family member to get updated information on me(I called
Exeter is a complete scamI rather naively purchased my first car at a fairly young age and they charged me ridiculously high APR on a loan for my vehicleI would like to pay my vehicle off, but they have told me there is a several hundred dollar fee involved to pay offIf I don't pay this they will threaten repossessionThe amount left on the vehicle is less than $1000!! I called and asked to speak to management and asked if this fee could be removedThe manager was rude and extremely unprofessionalGave me absolutely no optionsI just want to pay them and be done with this loanI have already paid a ridiculous amount of interest on this vehicle and want to sever all ties
I totaled my car back on may 25,My insurance sent them the check in the beginning of JuneThe recieved the check in the middle of June
I am writing this complaint because I was misinformed by a total loss rep from exeterMy insurance company paid out $12,I had a reminder balance of $I was told by the total loss representative that since I live in New York State that remainder balance would get waived once they received reimbursement from the factory warranty and that I dont have to make any more car paymentsI called on many occassions asking if they received the reimbursement for the extended warranty they told me they have not received the paymentDuring this time I was still getting billed for a carpaymentExeter report to the credit bureau that I was days late on my carpaymentI contacted exeter on the matterAnd they told me I was still responsible for the car payments until they received the check for the extended warranty reimbursementI expla
This company is refusing to stop reporting to the credit bureaus as days past dueThe loan was a charge off which it has been almost 2yrs
Just want my credit fixedBy this company randomly reporting as days past dueAfter 2yes and months of a charge offThis caused mg credit to drop points in one dayDo you realize how hard it is for me to get that backI need Exeter to remove the late payments and put it back to a charge offOr if anythingRemove it all togetherIt's been 5yes since last payment
I purchased a vehicle and this is my finance company The car has spent four months in service! I made a payment , I was charged in my acct times
I purchased my car March 10, Since Then my car has spent four months in service for multiple repairs I contacted the finance company (Exetor) whom told me there is nothing they can do I began making payment on my loanOne of my payments processed out of my account three times I contacted Exetor whom told me they show it processed one time on their end , I need to contact my bankI asked why am I contacting the bank, she stated I have to dispute it with my bank I contacted the bank and disputed as I was instructed for the three extra charges and I was told after the dispute came back, from Exetor that I missed a payment I explained to the representative what took place, he stated he would take care of it and I was then charged late fees because of this and they stated I'm now up for repossession No one was followi
Wrongfully reposessed my car from repair shop before repairs were done for alleged "abandonment"and auctioned the car off
My car was hit in december outside of my house.The other persons insurance was willing to give me what my car was worth which was not enough to pay off my car note or help me into getting another car.I asked exeter if it was okay to have the car fixed instead stating times on the phone that it would have a rebuilt title.These calls are recorded and thats why I said this.This supervisor stated it was ok to do that and to have the insurance check sent to me instead of them.I had the car into the shop by january and it was going to be $72-to repair.Got a receipt stating this and how long it would take.Repair shop kept stating every time I called that it would be another "couple of weeks".That turned into months and when I called to check up the mechanic said my car had been reposessed.I was not notified by either party of this.Exeter claims he contact
Late Fee removal / Address Change requested ignored
I previously made a request to have my payment due date changed almost immediately after initially obtaining the auto loan from ExeterAfter a job change and a new pay schedule, I was constantly paying late on the 15th instead of the 1st and absorbing the late feeI called to request a second payment due date change and was rudely told to get a loan from friends/family in order to pay the Exeter loan because they only authorize one change over the life of the loanThis policy seems ridiculous when you have someone trying to pay on time but cannot due to their employer's pay scheduleSo Revdex.com assisted me with contacting Exeter and getting the second due date changeOnce I received the response that my request was approved, I promptly made the $on my new dateHowever, Exeter, still saw fit to charge a late feeI have requested that this fee be removed from my account as I have paid on-time since the due date changeI hav
I purchased a Jeep Compass ** 2/15/Exeter finance became the lien holderExeter rescinded the loan days before the due date
I purchased a Jeep compass ** February 15, from MsWhitemore, sales representativeVIN Number ***The price of the vehicle was $Exeter was the lien holder/ finance company The final cost of the vehicle was $34, I paid $cash downI was given the keys to the vehicle and the retail installment contract(XXXXXXXX) and buyer's order and bill of saleA large yellow bow was placed on my vehicle and I was given the opportunity to take a photo with my new vehicle I had the car over a month when the dealer sent me an urgent message stating the finance company, Exeter needed more documents It took me a couple of days to get my recent pay stubs and w2s from and send then to the dealership I heard nothing else from the dealer On March 26, 2018, I received a repossession notice from Car Max in Vi
check cashed but not applied
In November I sent checks one for $and the other for $Both checks were cashed but not appliedSent a copy of cashed checks but only $was appliedStill missing $although I've called over times now and spoke with managers and maybe supervisorsI sent another copy weeks ago and another one tonightI'm not sure what to do from here seeing that most of the time I speak with foreigners who don't understand my issue are have no idea how to fix itI just need my $updated before I have this other bank to take over this loanI can no longer deal with this bank
Claiming I'm months behind but they never have there information correctThen make pay twice in a month on loan and only count it as one payment
On Wednesday at midnight my car was towed because they said I either no payment or something elseThey didn't explain, they also didn't car about the finance company's car because they towed it illegally and on its front wheelsThe car is a rear wheel drive and the one of the guys was in the driver seat while the other person towed the carI have had the car towed twice and It should always go on a flat bed truck
My payments are due on the 12th of every month I had an extension done for the month of April of I need another extensive for May due to flood
I had an extension done in the month of April for my monthly payment which is due every month on the 12thOn April the 18th Houston,TX had gotten some very heavy rain that caused some major flooding in our areaI am a victim of the flood we had received on April I lost everything in my home everything is goneI contacted Exeter explained to them what happened to see if I can be giving abother extension for the month of MayI have called over times requested about this and everytime I call I'm being told no one has up dated any info for about my request yetNo supervisor would answer my call/take my call
THIEF ALERT!!!! DO NOT USE THIS COMPANY FOR ANYTHING!!! If I could give this company stars I wouldI have never missed a car payment nor have I been lateThey stole over $from me this month and have put me through the ringer in getting it backI set up automated payments five months ago for the 15th of each monthThis month, as usual the payment was not taken on the 15thSo, on the 16th I paid my billOn the 19th they stole $out of my account after knowingly receiving my payment on the 16thThey told me to send a running bank statement from my bank and after I did so, they informed me that they could not use it to give me back my money after days passed and being informed that the money would be in my account after hrsThe customer service representatives are rude and the managers can not help you and tell you that they are the only people you can talk toI am going to get my money back one way or anotherI will be going to my bank to reverse the payment and refinancing my car with a trustworthy company with better rates and decent customer serviceI will not give my money to thieves!! They should be shut downI've been reading other reviews and have noticed that this is not the first time that they have done this