Auto loan payoff in Dec16, by March13,had not received Title for loan, have made 7-phone calls to trace Title or info?Service deptnot helpful
Auto purchased at Landers Mclarty Dodge in Huntsville, Al.(2-9-Called Exeter to get payoff and correct mailing address, paid off loan on XX-for $13,(gave all info with ck.), did receive a paid in full notice dated 1-19-17, by March after numerous calls and no auto title, finally got a live person on phone, no help, no customer service of how can we help you, etc
At that point, we only know that we will receive a loan payoff request for a new title request with the state of AlabamaCould not tell me how quickly we would receive? Were always more concerned with sending you to a different department, delaying help or assistance! Very difficult company to do business with unless they needed your help or money! Loan was under daughters name
inaccurate derogatory credit reporting
I checked my credit report and discovered that Exeter Finance reported inaccurate derogatory remarks on itI sent a dispute letter requesting proof of the day late payment within days per Fair credit Reporting actI never received the requested documents
I submitted my payment and they never tried to take it out of my accountConfirmed that it was paid on the due dateNow late
I submitted my payment of on April 4, and was waiting for it to go off my checking accountAfter several days of waiting I call Exeter to confirm that I've paid and that the payment went throughThey confirmed that I did not owe anything until the next monthI also called my bank and Exeter did not try to take anything out of my account AT ALLI called again on the actual due date, April 11th, again they reassured me that my account was up to dateThe day after my due date I call again and they claim the payment was returned due to insufficient funds! Meanwhile my checking account had the money always
Dispute regarding additional "fees" that can't be explained or sent in detail to my address
This company repossessed my car despite making arrangements of paying what was past dueThe company states I had a "cease and desist" on my account to prevent the company from contacting me so they stated they were unable to send me any correspondence by mail or contact me by phoneI never requested thisI paid the repossession fees to bring my account current on 01/15/for $The company who handles their legal issues was closed due to a snow storm so I had to wait from 1/to 1/to make payment to retrieve my car from the local storage company holding my vehicleI have "fees" that have now appeared on my monthly statement indicating that I owe additional money for the repossessionAfter making a monthly payment today (4/6/18), I asked a customer service rep (Jeremy) to send me an itemized billHe told me that was not possible, and that I owe an additional $but could not as
We have been with this company for yearsNever had any issues until we sold my husbands truckIt took numerous phone calls to customer service reps and supervisors for us to get the information the bank needed for the new owner to take possession of the truckA payment was debited from our account on 05-21-and they reviewed payoff check on 05-24-So now we are due a refundYou get nothing but the run aroundNothing is the same across the boardOne rep tells you thing and the next rep tells you something completely differentI was told weeks ago it would take 30-days to receive refundToday my husband was told we needed to provide profs payment was taken out (which btw the rep had told me prior she could see all that information)Then I call back to talk to supervisor and he can't even see where overpayment was applied but he sees where both checks were received and postedI am so glad we are no longer doing business with these peopleIf I don't hear back from supervisor by Friday on where my money is I am going to my bankOh, and good luck getting someone on the phone that you can actually understand
I was misinformed by Exeter Finance agent back in December of Because of this misinformation and has caused my credit to drop a 100+ points
Exeter Finance admitted that I was given the wrong information by a new agent for the company back in DecemberI have called twice a month ever since then to try and get them to update all of my information to reflect on my credit reportI made a payment in June of and then a consecutive payment also in June of for June and July and August and September we're supposed to be put to the end of the loanThey did move the last two payments to the end of the loan however *** me and days past due on my credit so if you look at my report since I bought the car there were no problems everything was paid on time once I started getting the wrong information from Exeter I started to fall behind doing everything that I could to get the payments paid which I did every monthI have asked for an investigation to be done by their credi
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/ The FCRA states that the only permissible purpose for pulling someone's credit is for:
AFirm offer of credit
BInsurance
CEmployment
DCourt Order
These credit inquiries are related to non of the aforementioned permissible
I purchased a Jeep Compass ** 2/15/Exeter finance became the lien holderExeter rescinded the loan days before the due date
I purchased a Jeep compass ** February 15, from MsWhitemore, sales representativeVIN Number ***The price of the vehicle was $Exeter was the lien holder/ finance company The final cost of the vehicle was $34, I paid $cash downI was given the keys to the vehicle and the retail installment contract(XXXXXXXX) and buyer's order and bill of saleA large yellow bow was placed on my vehicle and I was given the opportunity to take a photo with my new vehicle I had the car over a month when the dealer sent me an urgent message stating the finance company, Exeter needed more documents It took me a couple of days to get my recent pay stubs and w2s from and send then to the dealership I heard nothing else from the dealer On March 26, 2018, I received a repossession notice from Car Max in Vi
THIEF ALERT!!!! DO NOT USE THIS COMPANY FOR ANYTHING!!! If I could give this company stars I wouldI have never missed a car payment nor have I been lateThey stole over $from me this month and have put me through the ringer in getting it backI set up automated payments five months ago for the 15th of each monthThis month, as usual the payment was not taken on the 15thSo, on the 16th I paid my billOn the 19th they stole $out of my account after knowingly receiving my payment on the 16thThey told me to send a running bank statement from my bank and after I did so, they informed me that they could not use it to give me back my money after days passed and being informed that the money would be in my account after hrsThe customer service representatives are rude and the managers can not help you and tell you that they are the only people you can talk toI am going to get my money back one way or anotherI will be going to my bank to reverse the payment and refinancing my car with a trustworthy company with better rates and decent customer serviceI will not give my money to thieves!! They should be shut downI've been reading other reviews and have noticed that this is not the first time that they have done this
I have pulled my credit and my husands, I have noticed on my husands credit, they have the car as paid in full via bankruptcy, however, they have on my credit past due $+ days The car was in my husbands name and he had to file bankruptcy due to fraud, ID theft, on his creditIf it is showing paid via bankruptcy on my husbands credit where as it is literally in his name, than they do not have any rights to try and put the bill off on me now According with our attorney they cannot do thisI want this taken off of my credit and for us to get this resolved If this is resolved, paid via bankruptcy on my husbands side, why are they bothering me?
I have ask that this account be removed from all consumer reportsI am no longer responsible for this account
I would like this removed from my consumer report
This company is refusing to stop reporting to the credit bureaus as days past dueThe loan was a charge off which it has been almost 2yrs
Just want my credit fixedBy this company randomly reporting as days past dueAfter 2yes and months of a charge offThis caused mg credit to drop points in one dayDo you realize how hard it is for me to get that backI need Exeter to remove the late payments and put it back to a charge offOr if anythingRemove it all togetherIt's been 5yes since last payment
Exeter is a complete scamI rather naively purchased my first car at a fairly young age and they charged me ridiculously high APR on a loan for my vehicleI would like to pay my vehicle off, but they have told me there is a several hundred dollar fee involved to pay offIf I don't pay this they will threaten repossessionThe amount left on the vehicle is less than $1000!! I called and asked to speak to management and asked if this fee could be removedThe manager was rude and extremely unprofessionalGave me absolutely no optionsI just want to pay them and be done with this loanI have already paid a ridiculous amount of interest on this vehicle and want to sever all ties
Merchant repossessed my vehicle and never sent me a sale date or notifed me of the sale place and timeThey emailed me a day pay off letter
Sale date was June 8th Exeter said they sent me a letter on that date
I need a certified tittle to register my car in New York and a letter of permission
For over a month I have be contacting them to get a certified copy of the tittle andA letter of permission so I can register my car in New York , they keep telling me that they can't send it to me they have to send it to the dmv and they send me a copy of the tittle which I can't use because it's not a verified copy Ghe Dmv said they don't accept mail from anyone and they will have to send it to me! I have contacted them more than times and I am still not able to register my car in New York because they still have not sent me the right paper work !
My payments are due on the 12th of every month I had an extension done for the month of April of I need another extensive for May due to flood
I had an extension done in the month of April for my monthly payment which is due every month on the 12thOn April the 18th Houston,TX had gotten some very heavy rain that caused some major flooding in our areaI am a victim of the flood we had received on April I lost everything in my home everything is goneI contacted Exeter explained to them what happened to see if I can be giving abother extension for the month of MayI have called over times requested about this and everytime I call I'm being told no one has up dated any info for about my request yetNo supervisor would answer my call/take my call
check cashed but not applied
In November I sent checks one for $and the other for $Both checks were cashed but not appliedSent a copy of cashed checks but only $was appliedStill missing $although I've called over times now and spoke with managers and maybe supervisorsI sent another copy weeks ago and another one tonightI'm not sure what to do from here seeing that most of the time I speak with foreigners who don't understand my issue are have no idea how to fix itI just need my $updated before I have this other bank to take over this loanI can no longer deal with this bank
I was late with my payments in December and January I became current in February exeter reported that I was late for months instead of
I was reported days late in February when in fact I was currentI have asked them repeatedly to fix this mistake and they refuseThe customer service reps have told me that it is out of their hands
Claiming I'm months behind but they never have there information correctThen make pay twice in a month on loan and only count it as one payment
On Wednesday at midnight my car was towed because they said I either no payment or something elseThey didn't explain, they also didn't car about the finance company's car because they towed it illegally and on its front wheelsThe car is a rear wheel drive and the one of the guys was in the driver seat while the other person towed the carI have had the car towed twice and It should always go on a flat bed truck
I purchased a vehicle and this is my finance company The car has spent four months in service! I made a payment , I was charged in my acct times
I purchased my car March 10, Since Then my car has spent four months in service for multiple repairs I contacted the finance company (Exetor) whom told me there is nothing they can do I began making payment on my loanOne of my payments processed out of my account three times I contacted Exetor whom told me they show it processed one time on their end , I need to contact my bankI asked why am I contacting the bank, she stated I have to dispute it with my bank I contacted the bank and disputed as I was instructed for the three extra charges and I was told after the dispute came back, from Exetor that I missed a payment I explained to the representative what took place, he stated he would take care of it and I was then charged late fees because of this and they stated I'm now up for repossession No one was followi
Auto loan payoff in Dec16, by March13,had not received Title for loan, have made 7-phone calls to trace Title or info?Service deptnot helpful
Auto purchased at Landers Mclarty Dodge in Huntsville, Al.(2-9-Called Exeter to get payoff and correct mailing address, paid off loan on XX-for $13,(gave all info with ck.), did receive a paid in full notice dated 1-19-17, by March after numerous calls and no auto title, finally got a live person on phone, no help, no customer service of how can we help you, etc
At that point, we only know that we will receive a loan payoff request for a new title request with the state of AlabamaCould not tell me how quickly we would receive? Were always more concerned with sending you to a different department, delaying help or assistance! Very difficult company to do business with unless they needed your help or money! Loan was under daughters name
inaccurate derogatory credit reporting
I checked my credit report and discovered that Exeter Finance reported inaccurate derogatory remarks on itI sent a dispute letter requesting proof of the day late payment within days per Fair credit Reporting actI never received the requested documents
I submitted my payment and they never tried to take it out of my accountConfirmed that it was paid on the due dateNow late
I submitted my payment of on April 4, and was waiting for it to go off my checking accountAfter several days of waiting I call Exeter to confirm that I've paid and that the payment went throughThey confirmed that I did not owe anything until the next monthI also called my bank and Exeter did not try to take anything out of my account AT ALLI called again on the actual due date, April 11th, again they reassured me that my account was up to dateThe day after my due date I call again and they claim the payment was returned due to insufficient funds! Meanwhile my checking account had the money always
Dispute regarding additional "fees" that can't be explained or sent in detail to my address
This company repossessed my car despite making arrangements of paying what was past dueThe company states I had a "cease and desist" on my account to prevent the company from contacting me so they stated they were unable to send me any correspondence by mail or contact me by phoneI never requested thisI paid the repossession fees to bring my account current on 01/15/for $The company who handles their legal issues was closed due to a snow storm so I had to wait from 1/to 1/to make payment to retrieve my car from the local storage company holding my vehicleI have "fees" that have now appeared on my monthly statement indicating that I owe additional money for the repossessionAfter making a monthly payment today (4/6/18), I asked a customer service rep (Jeremy) to send me an itemized billHe told me that was not possible, and that I owe an additional $but could not as
We have been with this company for yearsNever had any issues until we sold my husbands truckIt took numerous phone calls to customer service reps and supervisors for us to get the information the bank needed for the new owner to take possession of the truckA payment was debited from our account on 05-21-and they reviewed payoff check on 05-24-So now we are due a refundYou get nothing but the run aroundNothing is the same across the boardOne rep tells you thing and the next rep tells you something completely differentI was told weeks ago it would take 30-days to receive refundToday my husband was told we needed to provide profs payment was taken out (which btw the rep had told me prior she could see all that information)Then I call back to talk to supervisor and he can't even see where overpayment was applied but he sees where both checks were received and postedI am so glad we are no longer doing business with these peopleIf I don't hear back from supervisor by Friday on where my money is I am going to my bankOh, and good luck getting someone on the phone that you can actually understand
I was misinformed by Exeter Finance agent back in December of Because of this misinformation and has caused my credit to drop a 100+ points
Exeter Finance admitted that I was given the wrong information by a new agent for the company back in DecemberI have called twice a month ever since then to try and get them to update all of my information to reflect on my credit reportI made a payment in June of and then a consecutive payment also in June of for June and July and August and September we're supposed to be put to the end of the loanThey did move the last two payments to the end of the loan however *** me and days past due on my credit so if you look at my report since I bought the car there were no problems everything was paid on time once I started getting the wrong information from Exeter I started to fall behind doing everything that I could to get the payments paid which I did every monthI have asked for an investigation to be done by their credi
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/ The FCRA states that the only permissible purpose for pulling someone's credit is for:
AFirm offer of credit
BInsurance
CEmployment
DCourt Order
These credit inquiries are related to non of the aforementioned permissible
I purchased a Jeep Compass ** 2/15/Exeter finance became the lien holderExeter rescinded the loan days before the due date
I purchased a Jeep compass ** February 15, from MsWhitemore, sales representativeVIN Number ***The price of the vehicle was $Exeter was the lien holder/ finance company The final cost of the vehicle was $34, I paid $cash downI was given the keys to the vehicle and the retail installment contract(XXXXXXXX) and buyer's order and bill of saleA large yellow bow was placed on my vehicle and I was given the opportunity to take a photo with my new vehicle I had the car over a month when the dealer sent me an urgent message stating the finance company, Exeter needed more documents It took me a couple of days to get my recent pay stubs and w2s from and send then to the dealership I heard nothing else from the dealer On March 26, 2018, I received a repossession notice from Car Max in Vi
THIEF ALERT!!!! DO NOT USE THIS COMPANY FOR ANYTHING!!! If I could give this company stars I wouldI have never missed a car payment nor have I been lateThey stole over $from me this month and have put me through the ringer in getting it backI set up automated payments five months ago for the 15th of each monthThis month, as usual the payment was not taken on the 15thSo, on the 16th I paid my billOn the 19th they stole $out of my account after knowingly receiving my payment on the 16thThey told me to send a running bank statement from my bank and after I did so, they informed me that they could not use it to give me back my money after days passed and being informed that the money would be in my account after hrsThe customer service representatives are rude and the managers can not help you and tell you that they are the only people you can talk toI am going to get my money back one way or anotherI will be going to my bank to reverse the payment and refinancing my car with a trustworthy company with better rates and decent customer serviceI will not give my money to thieves!! They should be shut downI've been reading other reviews and have noticed that this is not the first time that they have done this
I have pulled my credit and my husands, I have noticed on my husands credit, they have the car as paid in full via bankruptcy, however, they have on my credit past due $+ days The car was in my husbands name and he had to file bankruptcy due to fraud, ID theft, on his creditIf it is showing paid via bankruptcy on my husbands credit where as it is literally in his name, than they do not have any rights to try and put the bill off on me now According with our attorney they cannot do thisI want this taken off of my credit and for us to get this resolved If this is resolved, paid via bankruptcy on my husbands side, why are they bothering me?
I have ask that this account be removed from all consumer reportsI am no longer responsible for this account
I would like this removed from my consumer report
This company is refusing to stop reporting to the credit bureaus as days past dueThe loan was a charge off which it has been almost 2yrs
Just want my credit fixedBy this company randomly reporting as days past dueAfter 2yes and months of a charge offThis caused mg credit to drop points in one dayDo you realize how hard it is for me to get that backI need Exeter to remove the late payments and put it back to a charge offOr if anythingRemove it all togetherIt's been 5yes since last payment
Exeter is a complete scamI rather naively purchased my first car at a fairly young age and they charged me ridiculously high APR on a loan for my vehicleI would like to pay my vehicle off, but they have told me there is a several hundred dollar fee involved to pay offIf I don't pay this they will threaten repossessionThe amount left on the vehicle is less than $1000!! I called and asked to speak to management and asked if this fee could be removedThe manager was rude and extremely unprofessionalGave me absolutely no optionsI just want to pay them and be done with this loanI have already paid a ridiculous amount of interest on this vehicle and want to sever all ties
Merchant repossessed my vehicle and never sent me a sale date or notifed me of the sale place and timeThey emailed me a day pay off letter
Sale date was June 8th Exeter said they sent me a letter on that date
I need a certified tittle to register my car in New York and a letter of permission
For over a month I have be contacting them to get a certified copy of the tittle andA letter of permission so I can register my car in New York , they keep telling me that they can't send it to me they have to send it to the dmv and they send me a copy of the tittle which I can't use because it's not a verified copy Ghe Dmv said they don't accept mail from anyone and they will have to send it to me! I have contacted them more than times and I am still not able to register my car in New York because they still have not sent me the right paper work !
My payments are due on the 12th of every month I had an extension done for the month of April of I need another extensive for May due to flood
I had an extension done in the month of April for my monthly payment which is due every month on the 12thOn April the 18th Houston,TX had gotten some very heavy rain that caused some major flooding in our areaI am a victim of the flood we had received on April I lost everything in my home everything is goneI contacted Exeter explained to them what happened to see if I can be giving abother extension for the month of MayI have called over times requested about this and everytime I call I'm being told no one has up dated any info for about my request yetNo supervisor would answer my call/take my call
check cashed but not applied
In November I sent checks one for $and the other for $Both checks were cashed but not appliedSent a copy of cashed checks but only $was appliedStill missing $although I've called over times now and spoke with managers and maybe supervisorsI sent another copy weeks ago and another one tonightI'm not sure what to do from here seeing that most of the time I speak with foreigners who don't understand my issue are have no idea how to fix itI just need my $updated before I have this other bank to take over this loanI can no longer deal with this bank
I was late with my payments in December and January I became current in February exeter reported that I was late for months instead of
I was reported days late in February when in fact I was currentI have asked them repeatedly to fix this mistake and they refuseThe customer service reps have told me that it is out of their hands
Claiming I'm months behind but they never have there information correctThen make pay twice in a month on loan and only count it as one payment
On Wednesday at midnight my car was towed because they said I either no payment or something elseThey didn't explain, they also didn't car about the finance company's car because they towed it illegally and on its front wheelsThe car is a rear wheel drive and the one of the guys was in the driver seat while the other person towed the carI have had the car towed twice and It should always go on a flat bed truck
I purchased a vehicle and this is my finance company The car has spent four months in service! I made a payment , I was charged in my acct times
I purchased my car March 10, Since Then my car has spent four months in service for multiple repairs I contacted the finance company (Exetor) whom told me there is nothing they can do I began making payment on my loanOne of my payments processed out of my account three times I contacted Exetor whom told me they show it processed one time on their end , I need to contact my bankI asked why am I contacting the bank, she stated I have to dispute it with my bank I contacted the bank and disputed as I was instructed for the three extra charges and I was told after the dispute came back, from Exetor that I missed a payment I explained to the representative what took place, he stated he would take care of it and I was then charged late fees because of this and they stated I'm now up for repossession No one was followi