I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
Wrong payment amount applied & reversed off accountCharged $in feesCharges on not reflected on online account or billing statement
I made two large sum payments $(Past Due) and $in Feb 2018.My truck was repossed on Feb due to the past due amount of $I made a debit payment that same day of $Exeter finances reversed the $1500.00.(Have no idea why) And posted a payment of $and $.I have contacted and fax documentation stating the $payment was deducted out of my accountEach billing statement I received shows at $15.00-$late feeExeter is charging me $in late fees when I'm not even lateThe reps stated for a customer to be aware of any fees are assessed to the account, he or she must contact them directlyThe monthly billing statement mailed each month will not have any fees associated to the accountI have stated numerous times the rep the originally contacted me regarding my repo stated a payment of $(mo
I want to refinance my car and requested a payoff amount the payout amount includes interest for the entire year of even though this is march
I purchased this car from carmax about a year agoIn my experience everything that I was told by the dealer ship turned out to falseThe dealership told me that I would be able to make payments toward my principal to avoid paying interest My interest rate is very high at 17%When I attempted to do this trough the company that stated that I couldn't make principal payments and that all payments would have interest taking outRecently I went trough my credit union to attempt to refinance my car I received a payout amount from of 21,However when viewing my account my remaining balance is less than the amount I received the payout quote onMy credit union said they I owe more than what my car is worth and that I would have a deficit of approximately 5,I contacted the company and they informed me that I would be charged inter
Attempting to pay remaining balance of total loss vehicle and correct credit
I have tried calling several times to fix this issueOn September 19, I was involved in a "No-Fault" accident causing my car to be totaledI hired an attorney who advised they would be handling everything from insurance companies, hospitals, and car financeI received notice of late payment on my accountI then contact the attorneys to notify them that the insurance has yet to payMy insurance company then sent a $12,*** check to ExeterRemaining balance on the lien was $1,I have now been hit repeatedly on my credit report for late payments, and derogatory remarksI have been on hold now for minutes attempting to speak to "the correct" department about how to resolve this issue, how to pay, how to fix the repeated negative remarksI am trying everything I can to make this situation right and pay, however, they are making this extremely difficultI am not a bad customer who does not pay,
I paid this comp $14,to pay off the Nissan Sentra in September of last year and have not received the title of this vehiclereq many time
I have contacted this company on many occasions to send me the title of the car and it's been almost a year and they have not submitted this title yetMy Daughter *** Johnson cosigned for her brother *** Johnson and he stop paying for the car and she was put in jail for the vehicleI am angry because I paid the car off and they have not submitted the title yet My daughter has called and called and they promised her the title would be sent in a couple of days and still no title I need the title ASAP
If the title is not available I want a refund and the case to be closed regarding this vehicle
I OWED ON MY CAR AND MYCAR WAS A TOTAL LOSS IN AN CAR ACCIDENTI ASKED FOR THE PAY OUT WHICH THE ESTIMATED AT 2100K THEY ARE STILL CHARGING INT
Mar car was a total loss a the time it was at I paid 2k ahead of time and now insurrance paid At the time they estimated but said the interest would be taken off final pay outNot only did they not give me a break down yet as it is about a month and a half later, but said they are charging me interest until I pay off this balanceI have not been provided the final letter I am still being charged interest and I repeatedly asked for the final pay outThis is not fair especially when I have not car
and the Insurance has the titleMy credit report also has not been updated to reflect my earlier payment
Received letter of default, I have in my possession cancelled checks of payments being madeTried resolving with company
I received a letter on 8/30/Informing me I have missed two payments and im in defaultI have on my bank statement the payment of 07/19/and 08/19/were made
I have made attempts multiple times to resolve this issue directly but keep getting passed off to someone that can't help resolve the said issueThe issue I have is when talking an agent they acknowledge my account is up to dateBut I still receive phone calls and letters on a daily basis that im behind on my accountNow I receive a letter that my vehicle can be repossessed if not made currentMy monthly payment is $382.00, on an average I pay $a month and have done so quite oftenI just want my account brought to current status along with phone calls and letters to stop
I am unable to access account due to your update and I have called over 7xs trying to correct thissystem does not allow and csr doesn't help
Good afternoonI have reached out to your customer service department over times and no one is able to fix my issue
Since you have updated your website, I am not able to access my account I have called customer service, they have sent me emails with links to change password The system does not allow me to change password and then it locks me out I have requested to change my password online it verifies me and then I still am NOT able to change my password
I have requested to have my account DEACTIVATED so I can then reactivate and start from fresh and I am told someone will get back to me within hours and it has now been close to a month
I need someone to deactivate my account so I can register it again to be able to access my account I do not want anyone calling me reading from a script and apologizing
Customer Service is misleading when it comes to payment extensions
I called into the Exeter finance customer service line to inform them I was having difficulty in making my monthly payment due to reduction in hours at my jobI did what they called a payment extension plan which puts what I owed for that month on the back end of my loanthe gentleman who assisted me couldn't hardly speak English and was very difficult to understandthe date was around October 5th, when I made the call and he told me that my next due date would be November 24thon October 24th I received a call saying that my payment was past due for OctoberI told the representative that I just made a payment extension and she told me that the extension took care of Septembers payment and not OctoberI told her that the person who did my extension did not mention that this said extension would ake care of Septembers payment but just in formed me that the next payment due was NovemberShe told me I was wro
They duplicate payments out of my account multiple times a month and charge late fees when I'm not late
I financed the vehicle on September 15, I was told I wouldn't have a payment due for days making my first payment due October 30, In the meantime, I elected to set up auto payWhen I did that over the phone with a representative I was told it can take up to days for a new auto pay agreement to go thru so if I didn't see the payment taken from my account the day it was due I should call and make a one time post dated debit transaction over the phone the next day to make a payment and keep my account from being lateSo on October 31st, I called in that one time payment however on November 6, my auto pay payment went through thus my account got charged twiceWhen I contacted them about this issue, I was told I could either receive a refund or put the duplicated payment towards Novemeber so I wouldn't have a car payment due again until December which is
WOW is all I can say...and no not in a good wayI have been paying on my account for a little over four years (five year note...supposedly)And at the same time I have also carried full coverage insurance, which for what ever reason...was to protect them of coarse and their loan interest...but as well to protect mineA few months ago I was involved in a fender bender...literally...bent fender...so I make the appropriate steps with my insurance company and they send me a check minus the five hundred dollar deductibleMy insurance company tells me that it was MY choice as to where and how I make the repairsNow...my family is full of qualified mechanics and the best cheapest route I found to go was to just buy a new fender at the salvage yard and get free labor to have it installedSo.....I call Exeter to enquire where I needed to send the insurance check to have it endorsed by them so that I could pay to get the parts needed to fix this carThe customer service rep tells me the address and tells me that they would just sign it and send it back out to me in business days.....it has been three week and no checkSo....I called them again to find out what the problem wasNOW they tell me that their policy is that the ONLY way they will send this back to me is after I show them proof that the repairs have been made.....which cant happen till I receive that *** check that was written by MY insurance company to make the repairsThen....they tell me that if I don't send that proof to them they will endorse the check and apply it to the principle on the loanSo...in other words...MY full coverage insurance that I PAY DEARLY for can only benefit other drivers....and EXETER FINANCE corpThis company charges ridiculous rates on loans because they are a second chance loan service to those of us who have been affected by our *** economyBut then they act like the people they give loans to should just have money in the amounts of hundreds or even thousands of dollars laying aroundThese people are straight crooksHa but the joke is on them though...because using my head I did not endorse that check either....and I am calling the insurance company to cancel that checkIf the repairs cant be made....I refuse to pay even higher insurance rates for making this claim...so that Exeter can profit off of itIf I ever am in a situation that this is the only loan company to use....I will do without whatever it is that I am trying to purchase All I was asking them to do was to send me the money back so that I could actually make the repairs needed...so now..."Their car" (yeah the Manager actually said that this car was theirs till the loan is paid offwhich yes I am aware of that but for them to say that...for the manager to say that to me was beyond unprofessional.) I have been maybe up to a week late...but never even a month past due....and to be treated so disrespectfully...I AM BEYOND *** OFF!!
Bought Mini financed via Exeter Granted day deferment in May, once paperwork was turned inI did as muchthey took my car
I purchased my dream car a Mini Cooper Convertible via Carmax in Irvine, CA early I put down a lot of money and obtained a loan thru Exeter FinanceThe monthly payment was quite a bit, but I was assured from sales man that I could get my credit in a better place and refinanceThat was a lie, Exeter does not refinance They do, however, offer defermentsI fell onto hard times, my dad made a car payment for me in April, but didn't pay the entire amount dueSo in May I called Exeter, realising I was behindI initially intended to split the amount owed over week - fridays in a rowI made a paymentThe customer rep was nice and heard my issue out, then offered and told I qualified for a deferment of days But I had to get my payments up to dateSO I made payment #Following that I was told I had to pay the late
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I paid off the auto loan and requested the title, on Oct 11th They never sent it I have requested it times to date
On Oct 9th I requested a payoff amount for my Mini CooperI authorized the pay off amount of 12,from my Chase account in form of a check (126)The money was taken and cleared on the 11th of OctoberI called that day to request the title and they told me it would be in the mail within hoursThat Friday the title did not arrive so I call and they said it would take business days to process, I call the following Wednesday to check the said it would take "work" days to get the titleThe next week I called and requested it again and they said "No request was made" they then said it would take days to processI called again days later feeling I was duped again and they said it would take daysI called again that night and told me no request was made but to call before Thursday November 3rd to make sure the title was on the way, I ca
After making payments for years totaling 30,on a 27,total financed they told me I still owed them 17,and since they where a second chance company if I don't give them $ a week they would reposes the carWhen I asked them to send me a statement showing where the payments went and why I still owed so much they replied "we don't have to pay the money or we will come get the car
Exeter received a payment for loss of my vehicle I have a balance of they will not accept payment arrangments so I can get another car
They have not reported insurance payment on my credit and want to threaten me with a judgment I am will to pay I dont have cash and I need the payment lowered from a month
Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the HurricaneI needed/need assistance with my account
Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the Hurricane Sept and it cost me more money than I anticipatedI was told my account was past due months which I already knewThe rep gave me my options said no modification were availableHowever she told me I could get a extension but after going over the details it became clear she was trying to get me to accept deferments (adding payments to the back end of the loan, extending my term of the loan, & leaving me with deferments left on a loan that I have years left to pay on!) However, I told her I DO NOT want to process deferments or extensions because they like to use those were interchangeableI was assured nothing would be processed on my accountLike stated before I was calling in to INQUIRY about my options! I said Oct I
Keeps calling my work after telling them to stop several timesI am about to lose my job due to the harassmentAt least once a day, if not more
I have a loan with Exeter financeI was past due on a bull and they harass me at workI don't mind them calling my home or cell phone but I'm about to lose my job because of the excesssive phone callsThey call everyday, multiple times a dayFor the past monthThe only number I shouldn't be contacted at is XXX-XXX-XXXXThey are calling the office at my job after repeated requests to stopI worrry I will not have a job much longer to support my family if this continues
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
Wrong payment amount applied & reversed off accountCharged $in feesCharges on not reflected on online account or billing statement
I made two large sum payments $(Past Due) and $in Feb 2018.My truck was repossed on Feb due to the past due amount of $I made a debit payment that same day of $Exeter finances reversed the $1500.00.(Have no idea why) And posted a payment of $and $.I have contacted and fax documentation stating the $payment was deducted out of my accountEach billing statement I received shows at $15.00-$late feeExeter is charging me $in late fees when I'm not even lateThe reps stated for a customer to be aware of any fees are assessed to the account, he or she must contact them directlyThe monthly billing statement mailed each month will not have any fees associated to the accountI have stated numerous times the rep the originally contacted me regarding my repo stated a payment of $(mo
I want to refinance my car and requested a payoff amount the payout amount includes interest for the entire year of even though this is march
I purchased this car from carmax about a year agoIn my experience everything that I was told by the dealer ship turned out to falseThe dealership told me that I would be able to make payments toward my principal to avoid paying interest My interest rate is very high at 17%When I attempted to do this trough the company that stated that I couldn't make principal payments and that all payments would have interest taking outRecently I went trough my credit union to attempt to refinance my car I received a payout amount from of 21,However when viewing my account my remaining balance is less than the amount I received the payout quote onMy credit union said they I owe more than what my car is worth and that I would have a deficit of approximately 5,I contacted the company and they informed me that I would be charged inter
Attempting to pay remaining balance of total loss vehicle and correct credit
I have tried calling several times to fix this issueOn September 19, I was involved in a "No-Fault" accident causing my car to be totaledI hired an attorney who advised they would be handling everything from insurance companies, hospitals, and car financeI received notice of late payment on my accountI then contact the attorneys to notify them that the insurance has yet to payMy insurance company then sent a $12,*** check to ExeterRemaining balance on the lien was $1,I have now been hit repeatedly on my credit report for late payments, and derogatory remarksI have been on hold now for minutes attempting to speak to "the correct" department about how to resolve this issue, how to pay, how to fix the repeated negative remarksI am trying everything I can to make this situation right and pay, however, they are making this extremely difficultI am not a bad customer who does not pay,
I paid this comp $14,to pay off the Nissan Sentra in September of last year and have not received the title of this vehiclereq many time
I have contacted this company on many occasions to send me the title of the car and it's been almost a year and they have not submitted this title yetMy Daughter *** Johnson cosigned for her brother *** Johnson and he stop paying for the car and she was put in jail for the vehicleI am angry because I paid the car off and they have not submitted the title yet My daughter has called and called and they promised her the title would be sent in a couple of days and still no title I need the title ASAP
If the title is not available I want a refund and the case to be closed regarding this vehicle
I OWED ON MY CAR AND MYCAR WAS A TOTAL LOSS IN AN CAR ACCIDENTI ASKED FOR THE PAY OUT WHICH THE ESTIMATED AT 2100K THEY ARE STILL CHARGING INT
Mar car was a total loss a the time it was at I paid 2k ahead of time and now insurrance paid At the time they estimated but said the interest would be taken off final pay outNot only did they not give me a break down yet as it is about a month and a half later, but said they are charging me interest until I pay off this balanceI have not been provided the final letter I am still being charged interest and I repeatedly asked for the final pay outThis is not fair especially when I have not car
and the Insurance has the titleMy credit report also has not been updated to reflect my earlier payment
Received letter of default, I have in my possession cancelled checks of payments being madeTried resolving with company
I received a letter on 8/30/Informing me I have missed two payments and im in defaultI have on my bank statement the payment of 07/19/and 08/19/were made
I have made attempts multiple times to resolve this issue directly but keep getting passed off to someone that can't help resolve the said issueThe issue I have is when talking an agent they acknowledge my account is up to dateBut I still receive phone calls and letters on a daily basis that im behind on my accountNow I receive a letter that my vehicle can be repossessed if not made currentMy monthly payment is $382.00, on an average I pay $a month and have done so quite oftenI just want my account brought to current status along with phone calls and letters to stop
I am unable to access account due to your update and I have called over 7xs trying to correct thissystem does not allow and csr doesn't help
Good afternoonI have reached out to your customer service department over times and no one is able to fix my issue
Since you have updated your website, I am not able to access my account I have called customer service, they have sent me emails with links to change password The system does not allow me to change password and then it locks me out I have requested to change my password online it verifies me and then I still am NOT able to change my password
I have requested to have my account DEACTIVATED so I can then reactivate and start from fresh and I am told someone will get back to me within hours and it has now been close to a month
I need someone to deactivate my account so I can register it again to be able to access my account I do not want anyone calling me reading from a script and apologizing
Customer Service is misleading when it comes to payment extensions
I called into the Exeter finance customer service line to inform them I was having difficulty in making my monthly payment due to reduction in hours at my jobI did what they called a payment extension plan which puts what I owed for that month on the back end of my loanthe gentleman who assisted me couldn't hardly speak English and was very difficult to understandthe date was around October 5th, when I made the call and he told me that my next due date would be November 24thon October 24th I received a call saying that my payment was past due for OctoberI told the representative that I just made a payment extension and she told me that the extension took care of Septembers payment and not OctoberI told her that the person who did my extension did not mention that this said extension would ake care of Septembers payment but just in formed me that the next payment due was NovemberShe told me I was wro
See attached documents
They duplicate payments out of my account multiple times a month and charge late fees when I'm not late
I financed the vehicle on September 15, I was told I wouldn't have a payment due for days making my first payment due October 30, In the meantime, I elected to set up auto payWhen I did that over the phone with a representative I was told it can take up to days for a new auto pay agreement to go thru so if I didn't see the payment taken from my account the day it was due I should call and make a one time post dated debit transaction over the phone the next day to make a payment and keep my account from being lateSo on October 31st, I called in that one time payment however on November 6, my auto pay payment went through thus my account got charged twiceWhen I contacted them about this issue, I was told I could either receive a refund or put the duplicated payment towards Novemeber so I wouldn't have a car payment due again until December which is
WOW is all I can say...and no not in a good wayI have been paying on my account for a little over four years (five year note...supposedly)And at the same time I have also carried full coverage insurance, which for what ever reason...was to protect them of coarse and their loan interest...but as well to protect mineA few months ago I was involved in a fender bender...literally...bent fender...so I make the appropriate steps with my insurance company and they send me a check minus the five hundred dollar deductibleMy insurance company tells me that it was MY choice as to where and how I make the repairsNow...my family is full of qualified mechanics and the best cheapest route I found to go was to just buy a new fender at the salvage yard and get free labor to have it installedSo.....I call Exeter to enquire where I needed to send the insurance check to have it endorsed by them so that I could pay to get the parts needed to fix this carThe customer service rep tells me the address and tells me that they would just sign it and send it back out to me in business days.....it has been three week and no checkSo....I called them again to find out what the problem wasNOW they tell me that their policy is that the ONLY way they will send this back to me is after I show them proof that the repairs have been made.....which cant happen till I receive that *** check that was written by MY insurance company to make the repairsThen....they tell me that if I don't send that proof to them they will endorse the check and apply it to the principle on the loanSo...in other words...MY full coverage insurance that I PAY DEARLY for can only benefit other drivers....and EXETER FINANCE corpThis company charges ridiculous rates on loans because they are a second chance loan service to those of us who have been affected by our *** economyBut then they act like the people they give loans to should just have money in the amounts of hundreds or even thousands of dollars laying aroundThese people are straight crooksHa but the joke is on them though...because using my head I did not endorse that check either....and I am calling the insurance company to cancel that checkIf the repairs cant be made....I refuse to pay even higher insurance rates for making this claim...so that Exeter can profit off of itIf I ever am in a situation that this is the only loan company to use....I will do without whatever it is that I am trying to purchase All I was asking them to do was to send me the money back so that I could actually make the repairs needed...so now..."Their car" (yeah the Manager actually said that this car was theirs till the loan is paid offwhich yes I am aware of that but for them to say that...for the manager to say that to me was beyond unprofessional.) I have been maybe up to a week late...but never even a month past due....and to be treated so disrespectfully...I AM BEYOND *** OFF!!
Bought Mini financed via Exeter Granted day deferment in May, once paperwork was turned inI did as muchthey took my car
I purchased my dream car a Mini Cooper Convertible via Carmax in Irvine, CA early I put down a lot of money and obtained a loan thru Exeter FinanceThe monthly payment was quite a bit, but I was assured from sales man that I could get my credit in a better place and refinanceThat was a lie, Exeter does not refinance They do, however, offer defermentsI fell onto hard times, my dad made a car payment for me in April, but didn't pay the entire amount dueSo in May I called Exeter, realising I was behindI initially intended to split the amount owed over week - fridays in a rowI made a paymentThe customer rep was nice and heard my issue out, then offered and told I qualified for a deferment of days But I had to get my payments up to dateSO I made payment #Following that I was told I had to pay the late
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I paid off the auto loan and requested the title, on Oct 11th They never sent it I have requested it times to date
On Oct 9th I requested a payoff amount for my Mini CooperI authorized the pay off amount of 12,from my Chase account in form of a check (126)The money was taken and cleared on the 11th of OctoberI called that day to request the title and they told me it would be in the mail within hoursThat Friday the title did not arrive so I call and they said it would take business days to process, I call the following Wednesday to check the said it would take "work" days to get the titleThe next week I called and requested it again and they said "No request was made" they then said it would take days to processI called again days later feeling I was duped again and they said it would take daysI called again that night and told me no request was made but to call before Thursday November 3rd to make sure the title was on the way, I ca
After making payments for years totaling 30,on a 27,total financed they told me I still owed them 17,and since they where a second chance company if I don't give them $ a week they would reposes the carWhen I asked them to send me a statement showing where the payments went and why I still owed so much they replied "we don't have to pay the money or we will come get the car
Exeter received a payment for loss of my vehicle I have a balance of they will not accept payment arrangments so I can get another car
They have not reported insurance payment on my credit and want to threaten me with a judgment I am will to pay I dont have cash and I need the payment lowered from a month
My vehicle was repossessed and I was unable to get any information on location of vehicle to retrieve items from said vehicle
Date of issue is 12/23/
Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the HurricaneI needed/need assistance with my account
Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the Hurricane Sept and it cost me more money than I anticipatedI was told my account was past due months which I already knewThe rep gave me my options said no modification were availableHowever she told me I could get a extension but after going over the details it became clear she was trying to get me to accept deferments (adding payments to the back end of the loan, extending my term of the loan, & leaving me with deferments left on a loan that I have years left to pay on!) However, I told her I DO NOT want to process deferments or extensions because they like to use those were interchangeableI was assured nothing would be processed on my accountLike stated before I was calling in to INQUIRY about my options! I said Oct I
Keeps calling my work after telling them to stop several timesI am about to lose my job due to the harassmentAt least once a day, if not more
I have a loan with Exeter financeI was past due on a bull and they harass me at workI don't mind them calling my home or cell phone but I'm about to lose my job because of the excesssive phone callsThey call everyday, multiple times a dayFor the past monthThe only number I shouldn't be contacted at is XXX-XXX-XXXXThey are calling the office at my job after repeated requests to stopI worrry I will not have a job much longer to support my family if this continues