I am unable to access account due to your update and I have called over 7xs trying to correct thissystem does not allow and csr doesn't help
Good afternoonI have reached out to your customer service department over times and no one is able to fix my issue
Since you have updated your website, I am not able to access my account I have called customer service, they have sent me emails with links to change password The system does not allow me to change password and then it locks me out I have requested to change my password online it verifies me and then I still am NOT able to change my password
I have requested to have my account DEACTIVATED so I can then reactivate and start from fresh and I am told someone will get back to me within hours and it has now been close to a month
I need someone to deactivate my account so I can register it again to be able to access my account I do not want anyone calling me reading from a script and apologizing
I have been paying car notes and they saying they have no payments but 405.00out of months but I have paid over they have it in repression now
Theyare trying to repossess it and still want me to pay and they can't find the money that I have already paid so I refuse to pay that until they can find out where the money is that I have already paid and now they want me to pay double and it would still be in repossion until they feel they have enough money on it.they hadn't sent anything to let me know about a repossion or when I call in a payment they take it off my card and no one said anything about a repossion when the payment was made still noone has not said that it was in repossion it has been months now they want more money and still got it under repossion
They duplicate payments out of my account multiple times a month and charge late fees when I'm not late
I financed the vehicle on September 15, I was told I wouldn't have a payment due for days making my first payment due October 30, In the meantime, I elected to set up auto payWhen I did that over the phone with a representative I was told it can take up to days for a new auto pay agreement to go thru so if I didn't see the payment taken from my account the day it was due I should call and make a one time post dated debit transaction over the phone the next day to make a payment and keep my account from being lateSo on October 31st, I called in that one time payment however on November 6, my auto pay payment went through thus my account got charged twiceWhen I contacted them about this issue, I was told I could either receive a refund or put the duplicated payment towards Novemeber so I wouldn't have a car payment due again until December which is
Received letter of default, I have in my possession cancelled checks of payments being madeTried resolving with company
I received a letter on 8/30/Informing me I have missed two payments and im in defaultI have on my bank statement the payment of 07/19/and 08/19/were made
I have made attempts multiple times to resolve this issue directly but keep getting passed off to someone that can't help resolve the said issueThe issue I have is when talking an agent they acknowledge my account is up to dateBut I still receive phone calls and letters on a daily basis that im behind on my accountNow I receive a letter that my vehicle can be repossessed if not made currentMy monthly payment is $382.00, on an average I pay $a month and have done so quite oftenI just want my account brought to current status along with phone calls and letters to stop
This is the worst financial institution I have ever dealt with They do not calculate payments or interest correctly They charge a lot of fees with no exp,a nation for them When asked they say they have no answer My payments are credited and then within three days reversed When I asked why they were reversed they said maybe the funds did not clear These are payments from Money Gram, Western Union, and direct debits They are paid as cash They reverse my payments and then send repossession notices They have taken the car twice now I have reclaimed the car both times Both times the very next day they are telling me I am already five months that behind I asked them how is that so if I just paid all this money to be caught up and get the car back Still no answer from them They use illegal collection practices I have called from friends and families land lines when I could not use my cell phone only to have them start calling the person who let me use their phone to collect on my account They have gone to my children'should homessage in the night with flashlights looking in their buildings I advised them I do not live at those houses and they need to stop harassing my children I would strongly advise against anyone using this company
I want to refinance my car and requested a payoff amount the payout amount includes interest for the entire year of even though this is march
I purchased this car from carmax about a year agoIn my experience everything that I was told by the dealer ship turned out to falseThe dealership told me that I would be able to make payments toward my principal to avoid paying interest My interest rate is very high at 17%When I attempted to do this trough the company that stated that I couldn't make principal payments and that all payments would have interest taking outRecently I went trough my credit union to attempt to refinance my car I received a payout amount from of 21,However when viewing my account my remaining balance is less than the amount I received the payout quote onMy credit union said they I owe more than what my car is worth and that I would have a deficit of approximately 5,I contacted the company and they informed me that I would be charged inter
Wrong payment amount applied & reversed off accountCharged $in feesCharges on not reflected on online account or billing statement
I made two large sum payments $(Past Due) and $in Feb 2018.My truck was repossed on Feb due to the past due amount of $I made a debit payment that same day of $Exeter finances reversed the $1500.00.(Have no idea why) And posted a payment of $and $.I have contacted and fax documentation stating the $payment was deducted out of my accountEach billing statement I received shows at $15.00-$late feeExeter is charging me $in late fees when I'm not even lateThe reps stated for a customer to be aware of any fees are assessed to the account, he or she must contact them directlyThe monthly billing statement mailed each month will not have any fees associated to the accountI have stated numerous times the rep the originally contacted me regarding my repo stated a payment of $(mo
Money was taken from my account after my car had been traded in
It started in February, I contacted Exeter to get a payment deferred because we were having financial difficultiesThey said that would be okThen took that payment anywayI called them about it, the rep that I spoke with apologized and said that my money would be back in my account in to hoursI waited daysNo money was in my accountI called back and was told that I had to email them my account information, which made no since to me because I had auto pay set up, I was also told that they could not take my info over the phoneSo I went to exeterfinance.com and got an error message saying "page can not be displayed" I called back and talked to a different rep., who told me that they could take my account info over the phone, I was also informed that it would take to business days to get my money backAs a result our electric was shut offI contacted them again and informed them that I was getting
Refund due
I financed my Nissan Rogue with Exeter Finance in November On April 2, 2016, I was involved in an accident that rendered my vehicle a total lossSubsequently, on April 13, 2016, a payoff check from the at-fault's driver insurance company, State Farm, was mailed to Exeter Finance.The check was in the amount of $11,368.75, which was the amount provided by a representative at ExeterWhen I purchased the Nissan Rogue, I purchased an extended warranty with the dealershipThe extended warranty was for years or 100,miles, whichever came firstAt the time of the total loss, I had only 76,miles on the vehilceAfter speaking with Carmax (dealsership) they advised that they would mail the refund check of $to Exeter and they (Exeter) would be responsible for refunding the amount to meI have made several phone calls to Exeter regarding the status of my refund amount of $(approximately) and I keep receiving erroneous information from the rep
WOW is all I can say...and no not in a good wayI have been paying on my account for a little over four years (five year note...supposedly)And at the same time I have also carried full coverage insurance, which for what ever reason...was to protect them of coarse and their loan interest...but as well to protect mineA few months ago I was involved in a fender bender...literally...bent fender...so I make the appropriate steps with my insurance company and they send me a check minus the five hundred dollar deductibleMy insurance company tells me that it was MY choice as to where and how I make the repairsNow...my family is full of qualified mechanics and the best cheapest route I found to go was to just buy a new fender at the salvage yard and get free labor to have it installedSo.....I call Exeter to enquire where I needed to send the insurance check to have it endorsed by them so that I could pay to get the parts needed to fix this carThe customer service rep tells me the address and tells me that they would just sign it and send it back out to me in business days.....it has been three week and no checkSo....I called them again to find out what the problem wasNOW they tell me that their policy is that the ONLY way they will send this back to me is after I show them proof that the repairs have been made.....which cant happen till I receive that *** check that was written by MY insurance company to make the repairsThen....they tell me that if I don't send that proof to them they will endorse the check and apply it to the principle on the loanSo...in other words...MY full coverage insurance that I PAY DEARLY for can only benefit other drivers....and EXETER FINANCE corpThis company charges ridiculous rates on loans because they are a second chance loan service to those of us who have been affected by our *** economyBut then they act like the people they give loans to should just have money in the amounts of hundreds or even thousands of dollars laying aroundThese people are straight crooksHa but the joke is on them though...because using my head I did not endorse that check either....and I am calling the insurance company to cancel that checkIf the repairs cant be made....I refuse to pay even higher insurance rates for making this claim...so that Exeter can profit off of itIf I ever am in a situation that this is the only loan company to use....I will do without whatever it is that I am trying to purchase All I was asking them to do was to send me the money back so that I could actually make the repairs needed...so now..."Their car" (yeah the Manager actually said that this car was theirs till the loan is paid offwhich yes I am aware of that but for them to say that...for the manager to say that to me was beyond unprofessional.) I have been maybe up to a week late...but never even a month past due....and to be treated so disrespectfully...I AM BEYOND *** OFF!!
Customer Service is misleading when it comes to payment extensions
I called into the Exeter finance customer service line to inform them I was having difficulty in making my monthly payment due to reduction in hours at my jobI did what they called a payment extension plan which puts what I owed for that month on the back end of my loanthe gentleman who assisted me couldn't hardly speak English and was very difficult to understandthe date was around October 5th, when I made the call and he told me that my next due date would be November 24thon October 24th I received a call saying that my payment was past due for OctoberI told the representative that I just made a payment extension and she told me that the extension took care of Septembers payment and not OctoberI told her that the person who did my extension did not mention that this said extension would ake care of Septembers payment but just in formed me that the next payment due was NovemberShe told me I was wro
Bought Mini financed via Exeter Granted day deferment in May, once paperwork was turned inI did as muchthey took my car
I purchased my dream car a Mini Cooper Convertible via Carmax in Irvine, CA early I put down a lot of money and obtained a loan thru Exeter FinanceThe monthly payment was quite a bit, but I was assured from sales man that I could get my credit in a better place and refinanceThat was a lie, Exeter does not refinance They do, however, offer defermentsI fell onto hard times, my dad made a car payment for me in April, but didn't pay the entire amount dueSo in May I called Exeter, realising I was behindI initially intended to split the amount owed over week - fridays in a rowI made a paymentThe customer rep was nice and heard my issue out, then offered and told I qualified for a deferment of days But I had to get my payments up to dateSO I made payment #Following that I was told I had to pay the late
Exeter received a payment for loss of my vehicle I have a balance of they will not accept payment arrangments so I can get another car
They have not reported insurance payment on my credit and want to threaten me with a judgment I am will to pay I dont have cash and I need the payment lowered from a month
Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the HurricaneI needed/need assistance with my account
Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the Hurricane Sept and it cost me more money than I anticipatedI was told my account was past due months which I already knewThe rep gave me my options said no modification were availableHowever she told me I could get a extension but after going over the details it became clear she was trying to get me to accept deferments (adding payments to the back end of the loan, extending my term of the loan, & leaving me with deferments left on a loan that I have years left to pay on!) However, I told her I DO NOT want to process deferments or extensions because they like to use those were interchangeableI was assured nothing would be processed on my accountLike stated before I was calling in to INQUIRY about my options! I said Oct I
Keeps calling my work after telling them to stop several timesI am about to lose my job due to the harassmentAt least once a day, if not more
I have a loan with Exeter financeI was past due on a bull and they harass me at workI don't mind them calling my home or cell phone but I'm about to lose my job because of the excesssive phone callsThey call everyday, multiple times a dayFor the past monthThe only number I shouldn't be contacted at is XXX-XXX-XXXXThey are calling the office at my job after repeated requests to stopI worrry I will not have a job much longer to support my family if this continues
After making payments for years totaling 30,on a 27,total financed they told me I still owed them 17,and since they where a second chance company if I don't give them $ a week they would reposes the carWhen I asked them to send me a statement showing where the payments went and why I still owed so much they replied "we don't have to pay the money or we will come get the car
Not properly allocating payments charging extra
Interest
Paid account past due and late feesPayment incorrectly allocatedIt was reallocate but now not reflecting most current paymentHave been calling and requesting to be fixed since SeptemberThe they called to inform me that my account was
Past dueCausing more late fees on the account
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I am unable to access account due to your update and I have called over 7xs trying to correct thissystem does not allow and csr doesn't help
Good afternoonI have reached out to your customer service department over times and no one is able to fix my issue
Since you have updated your website, I am not able to access my account I have called customer service, they have sent me emails with links to change password The system does not allow me to change password and then it locks me out I have requested to change my password online it verifies me and then I still am NOT able to change my password
I have requested to have my account DEACTIVATED so I can then reactivate and start from fresh and I am told someone will get back to me within hours and it has now been close to a month
I need someone to deactivate my account so I can register it again to be able to access my account I do not want anyone calling me reading from a script and apologizing
I have been paying car notes and they saying they have no payments but 405.00out of months but I have paid over they have it in repression now
Theyare trying to repossess it and still want me to pay and they can't find the money that I have already paid so I refuse to pay that until they can find out where the money is that I have already paid and now they want me to pay double and it would still be in repossion until they feel they have enough money on it.they hadn't sent anything to let me know about a repossion or when I call in a payment they take it off my card and no one said anything about a repossion when the payment was made still noone has not said that it was in repossion it has been months now they want more money and still got it under repossion
They duplicate payments out of my account multiple times a month and charge late fees when I'm not late
I financed the vehicle on September 15, I was told I wouldn't have a payment due for days making my first payment due October 30, In the meantime, I elected to set up auto payWhen I did that over the phone with a representative I was told it can take up to days for a new auto pay agreement to go thru so if I didn't see the payment taken from my account the day it was due I should call and make a one time post dated debit transaction over the phone the next day to make a payment and keep my account from being lateSo on October 31st, I called in that one time payment however on November 6, my auto pay payment went through thus my account got charged twiceWhen I contacted them about this issue, I was told I could either receive a refund or put the duplicated payment towards Novemeber so I wouldn't have a car payment due again until December which is
Received letter of default, I have in my possession cancelled checks of payments being madeTried resolving with company
I received a letter on 8/30/Informing me I have missed two payments and im in defaultI have on my bank statement the payment of 07/19/and 08/19/were made
I have made attempts multiple times to resolve this issue directly but keep getting passed off to someone that can't help resolve the said issueThe issue I have is when talking an agent they acknowledge my account is up to dateBut I still receive phone calls and letters on a daily basis that im behind on my accountNow I receive a letter that my vehicle can be repossessed if not made currentMy monthly payment is $382.00, on an average I pay $a month and have done so quite oftenI just want my account brought to current status along with phone calls and letters to stop
This is the worst financial institution I have ever dealt with They do not calculate payments or interest correctly They charge a lot of fees with no exp,a nation for them When asked they say they have no answer My payments are credited and then within three days reversed When I asked why they were reversed they said maybe the funds did not clear These are payments from Money Gram, Western Union, and direct debits They are paid as cash They reverse my payments and then send repossession notices They have taken the car twice now I have reclaimed the car both times Both times the very next day they are telling me I am already five months that behind I asked them how is that so if I just paid all this money to be caught up and get the car back Still no answer from them They use illegal collection practices I have called from friends and families land lines when I could not use my cell phone only to have them start calling the person who let me use their phone to collect on my account They have gone to my children'should homessage in the night with flashlights looking in their buildings I advised them I do not live at those houses and they need to stop harassing my children I would strongly advise against anyone using this company
I want to refinance my car and requested a payoff amount the payout amount includes interest for the entire year of even though this is march
I purchased this car from carmax about a year agoIn my experience everything that I was told by the dealer ship turned out to falseThe dealership told me that I would be able to make payments toward my principal to avoid paying interest My interest rate is very high at 17%When I attempted to do this trough the company that stated that I couldn't make principal payments and that all payments would have interest taking outRecently I went trough my credit union to attempt to refinance my car I received a payout amount from of 21,However when viewing my account my remaining balance is less than the amount I received the payout quote onMy credit union said they I owe more than what my car is worth and that I would have a deficit of approximately 5,I contacted the company and they informed me that I would be charged inter
Wrong payment amount applied & reversed off accountCharged $in feesCharges on not reflected on online account or billing statement
I made two large sum payments $(Past Due) and $in Feb 2018.My truck was repossed on Feb due to the past due amount of $I made a debit payment that same day of $Exeter finances reversed the $1500.00.(Have no idea why) And posted a payment of $and $.I have contacted and fax documentation stating the $payment was deducted out of my accountEach billing statement I received shows at $15.00-$late feeExeter is charging me $in late fees when I'm not even lateThe reps stated for a customer to be aware of any fees are assessed to the account, he or she must contact them directlyThe monthly billing statement mailed each month will not have any fees associated to the accountI have stated numerous times the rep the originally contacted me regarding my repo stated a payment of $(mo
Money was taken from my account after my car had been traded in
It started in February, I contacted Exeter to get a payment deferred because we were having financial difficultiesThey said that would be okThen took that payment anywayI called them about it, the rep that I spoke with apologized and said that my money would be back in my account in to hoursI waited daysNo money was in my accountI called back and was told that I had to email them my account information, which made no since to me because I had auto pay set up, I was also told that they could not take my info over the phoneSo I went to exeterfinance.com and got an error message saying "page can not be displayed" I called back and talked to a different rep., who told me that they could take my account info over the phone, I was also informed that it would take to business days to get my money backAs a result our electric was shut offI contacted them again and informed them that I was getting
Refund due
I financed my Nissan Rogue with Exeter Finance in November On April 2, 2016, I was involved in an accident that rendered my vehicle a total lossSubsequently, on April 13, 2016, a payoff check from the at-fault's driver insurance company, State Farm, was mailed to Exeter Finance.The check was in the amount of $11,368.75, which was the amount provided by a representative at ExeterWhen I purchased the Nissan Rogue, I purchased an extended warranty with the dealershipThe extended warranty was for years or 100,miles, whichever came firstAt the time of the total loss, I had only 76,miles on the vehilceAfter speaking with Carmax (dealsership) they advised that they would mail the refund check of $to Exeter and they (Exeter) would be responsible for refunding the amount to meI have made several phone calls to Exeter regarding the status of my refund amount of $(approximately) and I keep receiving erroneous information from the rep
See attached documents
WOW is all I can say...and no not in a good wayI have been paying on my account for a little over four years (five year note...supposedly)And at the same time I have also carried full coverage insurance, which for what ever reason...was to protect them of coarse and their loan interest...but as well to protect mineA few months ago I was involved in a fender bender...literally...bent fender...so I make the appropriate steps with my insurance company and they send me a check minus the five hundred dollar deductibleMy insurance company tells me that it was MY choice as to where and how I make the repairsNow...my family is full of qualified mechanics and the best cheapest route I found to go was to just buy a new fender at the salvage yard and get free labor to have it installedSo.....I call Exeter to enquire where I needed to send the insurance check to have it endorsed by them so that I could pay to get the parts needed to fix this carThe customer service rep tells me the address and tells me that they would just sign it and send it back out to me in business days.....it has been three week and no checkSo....I called them again to find out what the problem wasNOW they tell me that their policy is that the ONLY way they will send this back to me is after I show them proof that the repairs have been made.....which cant happen till I receive that *** check that was written by MY insurance company to make the repairsThen....they tell me that if I don't send that proof to them they will endorse the check and apply it to the principle on the loanSo...in other words...MY full coverage insurance that I PAY DEARLY for can only benefit other drivers....and EXETER FINANCE corpThis company charges ridiculous rates on loans because they are a second chance loan service to those of us who have been affected by our *** economyBut then they act like the people they give loans to should just have money in the amounts of hundreds or even thousands of dollars laying aroundThese people are straight crooksHa but the joke is on them though...because using my head I did not endorse that check either....and I am calling the insurance company to cancel that checkIf the repairs cant be made....I refuse to pay even higher insurance rates for making this claim...so that Exeter can profit off of itIf I ever am in a situation that this is the only loan company to use....I will do without whatever it is that I am trying to purchase All I was asking them to do was to send me the money back so that I could actually make the repairs needed...so now..."Their car" (yeah the Manager actually said that this car was theirs till the loan is paid offwhich yes I am aware of that but for them to say that...for the manager to say that to me was beyond unprofessional.) I have been maybe up to a week late...but never even a month past due....and to be treated so disrespectfully...I AM BEYOND *** OFF!!
Customer Service is misleading when it comes to payment extensions
I called into the Exeter finance customer service line to inform them I was having difficulty in making my monthly payment due to reduction in hours at my jobI did what they called a payment extension plan which puts what I owed for that month on the back end of my loanthe gentleman who assisted me couldn't hardly speak English and was very difficult to understandthe date was around October 5th, when I made the call and he told me that my next due date would be November 24thon October 24th I received a call saying that my payment was past due for OctoberI told the representative that I just made a payment extension and she told me that the extension took care of Septembers payment and not OctoberI told her that the person who did my extension did not mention that this said extension would ake care of Septembers payment but just in formed me that the next payment due was NovemberShe told me I was wro
Bought Mini financed via Exeter Granted day deferment in May, once paperwork was turned inI did as muchthey took my car
I purchased my dream car a Mini Cooper Convertible via Carmax in Irvine, CA early I put down a lot of money and obtained a loan thru Exeter FinanceThe monthly payment was quite a bit, but I was assured from sales man that I could get my credit in a better place and refinanceThat was a lie, Exeter does not refinance They do, however, offer defermentsI fell onto hard times, my dad made a car payment for me in April, but didn't pay the entire amount dueSo in May I called Exeter, realising I was behindI initially intended to split the amount owed over week - fridays in a rowI made a paymentThe customer rep was nice and heard my issue out, then offered and told I qualified for a deferment of days But I had to get my payments up to dateSO I made payment #Following that I was told I had to pay the late
Exeter received a payment for loss of my vehicle I have a balance of they will not accept payment arrangments so I can get another car
They have not reported insurance payment on my credit and want to threaten me with a judgment I am will to pay I dont have cash and I need the payment lowered from a month
Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the HurricaneI needed/need assistance with my account
Mid Sept I called Exeter to INQUIRY about extension options since I had to evacuate due to the Hurricane Sept and it cost me more money than I anticipatedI was told my account was past due months which I already knewThe rep gave me my options said no modification were availableHowever she told me I could get a extension but after going over the details it became clear she was trying to get me to accept deferments (adding payments to the back end of the loan, extending my term of the loan, & leaving me with deferments left on a loan that I have years left to pay on!) However, I told her I DO NOT want to process deferments or extensions because they like to use those were interchangeableI was assured nothing would be processed on my accountLike stated before I was calling in to INQUIRY about my options! I said Oct I
Keeps calling my work after telling them to stop several timesI am about to lose my job due to the harassmentAt least once a day, if not more
I have a loan with Exeter financeI was past due on a bull and they harass me at workI don't mind them calling my home or cell phone but I'm about to lose my job because of the excesssive phone callsThey call everyday, multiple times a dayFor the past monthThe only number I shouldn't be contacted at is XXX-XXX-XXXXThey are calling the office at my job after repeated requests to stopI worrry I will not have a job much longer to support my family if this continues
After making payments for years totaling 30,on a 27,total financed they told me I still owed them 17,and since they where a second chance company if I don't give them $ a week they would reposes the carWhen I asked them to send me a statement showing where the payments went and why I still owed so much they replied "we don't have to pay the money or we will come get the car
Not properly allocating payments charging extra
Interest
Paid account past due and late feesPayment incorrectly allocatedIt was reallocate but now not reflecting most current paymentHave been calling and requesting to be fixed since SeptemberThe they called to inform me that my account was
Past dueCausing more late fees on the account
My vehicle was repossessed and I was unable to get any information on location of vehicle to retrieve items from said vehicle
Date of issue is 12/23/
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them
I've never done business with this company, yet for some reason there is a inquiry on my credit report from them