I totaled my car back on may 25,My insurance sent them the check in the beginning of JuneThe recieved the check in the middle of June
I am writing this complaint because I was misinformed by a total loss rep from exeterMy insurance company paid out $12,I had a reminder balance of $I was told by the total loss representative that since I live in New York State that remainder balance would get waived once they received reimbursement from the factory warranty and that I dont have to make any more car paymentsI called on many occassions asking if they received the reimbursement for the extended warranty they told me they have not received the paymentDuring this time I was still getting billed for a carpaymentExeter report to the credit bureau that I was days late on my carpaymentI contacted exeter on the matterAnd they told me I was still responsible for the car payments until they received the check for the extended warranty reimbursementI expla
They claim that I have not made a payment in over days and that my vehicle is to be repossesed
In August of I purchased a vehicle from Carmax and financed it through Exeter FinanceThey gave me a horrible rate but my credit was bad and I needed a vehicleFrom September I have consistently made payments to this companyI primarily paid over the phone
They began reporting missed payments on my credit report in February I have called them several times to have this resolved and each time I was assured that every thing would bee fixed and my payments reportedDespite these assurances my payments since February have yet to be reported correctly
On June 27, I received a phone call stating that my account was over days past due and that my vehicle was to be repossessed and the loan charged offThey wanted me to pay the balance and update my information.They also claimed that they had contacted a family member to get updated information on me(I called
Late Fee removal / Address Change requested ignored
I previously made a request to have my payment due date changed almost immediately after initially obtaining the auto loan from ExeterAfter a job change and a new pay schedule, I was constantly paying late on the 15th instead of the 1st and absorbing the late feeI called to request a second payment due date change and was rudely told to get a loan from friends/family in order to pay the Exeter loan because they only authorize one change over the life of the loanThis policy seems ridiculous when you have someone trying to pay on time but cannot due to their employer's pay scheduleSo Revdex.com assisted me with contacting Exeter and getting the second due date changeOnce I received the response that my request was approved, I promptly made the $on my new dateHowever, Exeter, still saw fit to charge a late feeI have requested that this fee be removed from my account as I have paid on-time since the due date changeI hav
Wrongfully reposessed my car from repair shop before repairs were done for alleged "abandonment"and auctioned the car off
My car was hit in december outside of my house.The other persons insurance was willing to give me what my car was worth which was not enough to pay off my car note or help me into getting another car.I asked exeter if it was okay to have the car fixed instead stating times on the phone that it would have a rebuilt title.These calls are recorded and thats why I said this.This supervisor stated it was ok to do that and to have the insurance check sent to me instead of them.I had the car into the shop by january and it was going to be $72-to repair.Got a receipt stating this and how long it would take.Repair shop kept stating every time I called that it would be another "couple of weeks".That turned into months and when I called to check up the mechanic said my car had been reposessed.I was not notified by either party of this.Exeter claims he contact
Exeter is reporting inaccurate information on my credit reportThey repossessed my car in July but are saying they repossessed in
Exeter claims they sold account but have not verified the sale to meThey continue to report it to credit bureaus even though they claim it has been soldAlso, they did not provide me with proof of how much they sold my car for at the auctionThey are a predatory lender who seeks to ruin individuals who are struggling credit wiseI've asked repeatedly when the account will be removed and they have refused to give a response
Company finance Ford Fusion in and now states I still owe 9,dollars on the car.I've paid a month for the car
I purchased Ford Fusion in August 2011.My payment are monthly,ive had some late payments.But As of Friday I received a call stating that I need to come up with 9,or they will repo the car.In December of I was told that my last payment would be in April 2018.According to this company I will never have this car paid for.I've paid way too much for car.But when I got the car I wasn't explained details of the loan.I feel Ive paid of the car, more than whats fair
Originated car loan amount vs remaining balanceCannot trade vehicle in
Acct # XXXXXXX
I purchased a car from CarMax 12/(Davie, FL) which the financing was thru ExeterThe original car loan amount ($24,512.83) was extremely high which the sales guy failed to show me that informationHe added the Gap insurance and assured me my payments wouldn't go up because it's a time feeWhen I receive my first statement to pay, the car note was $and this is on a Mazda CX-which is so not worth the moneyIt jumped from $all the way up to $I call and questioned Car Max and Exeter but no one gave me any informationI was not informed by CarMax that I was able to return the car within days until I tried to trade it in a week agoI am stuck with the truck, no one wants to take it as a trade inThe remaining balance shows $but the payoff amount shows $I don't understand how the payoff is more than the remaining balanceThe car sales guy R
Exeter Finance is trying to collect payment, and allegedly reported negative information on Vehicle in question that has been payed off in full
Problem date September 18th, Ford Escape
I was draft double of my car payment on 2/26/i have provide a proof of payment on 2/19/the company advise me they refund the second payment with
My car payment is auto draft for payment of $on 2/16/the finance company draft payments without my authorization I contact them and provide the bank statement to show that payment was honor by bank they advise me that would take to business days to refund as yesterday 3/4/i still have not receive the refund and when I call they stated they still need to confirm that the get paid twice I ask what else could I provide since the statement already reflect the double payment, just simple tell me that I need to wait on 3/another payment is due and right now I dont have funds to take care other bills because of double charge I ask for letter for my bank stating they made a error charge my account twice they denied I just want my funds back I should have it to wait the get back since I aready provide proof the payment was
Exeter Finance Corp is a ripoff I had a car loan with this company since and I the maturity date of the vehicle is 6/30/ I must admit that when I first bought my car, my credit was not that good However, I received a letter from exeter finance stating that my account will accrue interest everyday beginning on 4/1/if the remainder of my balance of 1,is not paid in full by 6/30/ This is absurd In my opinion, they prey on the weak and suck the blood from those who are really trying to live a decent American life When I am done paying....I will NEVER do business with this company or any car dealership that does business with this corporation It is an example of how people in high places step on the heads of those less rich or financially fortunate Don't ever let me win the lottery
The Revdex.com A+ rating and stars do not accurately reflect consumer feedback on ExeterExeter has a high number of consumer issues on this site and every other on the webThe company reports incorrect information to all credit bureaus repeatedly, consistently throughout the life of the loanThey send you letters stating what they reported is accurate, when you have the documentation from them that it is notThey bill incorrectly, overcharge and and do not resolve your accountThey will say whatever they have to to not provide you with the money they owe youThey set you up to failThey are pushing loans for $35,on cars that are worth $9,You get a different answer every time you call there asking about a standard business processTheir business practice changes based on who you talk to and I get treated differently every time I call thereThey set you up to fail and are in the business of making money off of a vulnerable population and repossessing carsMy concern is not only Exeter, it's the Revdex.com for supporting this business and a practice that is doing great harm to to their borrowersI have sent a copy of this posting to state and federal agencies as wellThank you
This vehicle was surrender in a bankruptcy in April and I am being charged on my credit report as if I still have the vehicle
My ex-husband who was the primary borrower filed bankruptcy in and the vehicle a Mitsubishi Galant was surrender in April The account was marked as closed, and no one has contacted me sinceBut recently in July 2016, the company has re-opened the account stating I have a balance of $20,and has been reporting to the credit bureau that I am delinquent in making paymentsFirst of all I am sure they sold this car once it was surrender, and there is no way possible I should be responsible for $20,When the vehicle was surrender the balance was in the $19,000'sAlso no one from the company has made any attempts to contact me regarding a balanceI need to see something were the car was not sold which would make me responsible for the full balanceI need to know how an account can go from being closed to reopenedI also need to know
Exeter Finance is by far the worst finance company everIf you don't have to get a loan with them DON'T! They treat their customers like ***, even the good ones like myselfMy GAP company mailed out a check to payoff the final balance on my loan almost weeks agoAs of today the check has still not been applied to my accountI have spoken with managers in the GPA dept, Early stage team, and loss mitigation regarding this and each one of them have told me something differentWhen I call the corporate office at XXX-XXX-XXXX and select option to speak with corporate employee the line hangs up EVERY SINGLE TIME.Try it for your self and see if I am lyingMy payment has been sitting in their maintenance depoatyment for over a week and it still has not been applied to my final balanceI cannot get anpther car until that balance shows as I have been without a car since April 7th due to a cra accidentMy Gap company was wonderful and fast HOWEVER Exeter is commintting fraud by holding on to my check and adding up interest on my loan everyday that it just sits in their handsFRAUD, FRAUD, FRAUDI am a good customer, not one time have I been late on my paymentNow mind you I have not had this car since April 7th, it was a total loss, BUT I have still been making payments on a car that I don not have all because Exeter says that until they get the payment from GAP by account is still being monitored and if I hit the day mark they will still report it to my credit bureauHIGHWAY ROBBERYI will tell anyone, make Exeter your last choiceThey are con artist and no one knows what the other is doingThey are holding my check and still charging me interest
After calling to address billing concerns their Jamaican offices assured me that it would be handled- they did not
After calling to address billing concerns their Jamaican offices assured me that it would be handled- they did notA supervisor I spoke with on 4/7/even told me that I was given "Very incorrect info."
They recognized and said (I have audio recording of this) that they indeed charged me twice when they should not haveThen said while other NON EXETER CHARGES have not cleared my account they won't discuss refunding my moneyThen requested a DETAILED list of ALL charges REGARDLESS of company (not exeter) for TEN DAYS
They lied to me and routinely were incompetentYou need to better train your employees and have AMERICAN COMPETENT CITIZENS as your representativesSTOP FRAUDULENTLY CHARGING ME!
To whom this may concern, I have been behind in car payments for months due to unemployment and car repairsI'm currently working consistently nowI understand that I have occurred late charges on late payments, but why would you tact on late fees on ontime paymentsI look at my payment history online and everytime I make a payment there is a late fee of even when the payment is made ontimeI called Exeter Finance Sept20,asked why they charged me late fees on which is not a car payment it is late fees that I'm trying to remove and customer service stated to me that that was a behind car payment and I stated my car payments are monthly how can you tell me this is a car payment and now this is a balance of car late fees.I applied toward the late fees that left on late fees and Exeter put on that parcel payment of late fees that I'm trying to remove so that I can get back on trackIf my payment is late a charge should be applied, but if
Customer service reps and supervisors have never been able to assist me with requests for contact information or upper level assistance ever
I cannot get a straight answer from anyoneEveryone you talk to gives you a different answer, and none of them are correctDuring the last phone conversation I had with a live person, I was told the legal department must get involved for them to send me THE COMPANY'S FAX NUMBERI was told, they cannot transfer phone calls, they cannot send or receive emails, and all the other 'departments' do not have phones or phone numbers, and they cannot have someone in another department contact me directlyI have sent secure messages through the company's website and have been given generic responses with the wrong informationI asked to have a late *** removed from my account due to circumstances beyond my control and was told someone noted my account and an upper level supervisor would get back with meNo one ever contacted meI sent another mess
This is by FAR the WORST company with which I've ever dealt When I purchased my vehicle in December of 2016, both my credit and my husband's credit were not great We settled for a loan with Exeter because we needed a vehicle despite many warnings that this company is horrible In January of 2018, I made my monthly payment early online Apparently, Exeter wiped the payment out of their system I had no idea that this happened UNTIL I paid my February payment (again, it was early) I gave them the benefit of the doubt and paid both January and February online Within a couple of weeks, I received a letter that our vehicle would be repossessed due to lack of payment I called Exeter, and they claimed to never have received a payment for January or February Not only did that further KILL my credit and my husband's credit, but we also received a late fee for over $ I made my payment for March a few days ago and realized today that it had been wiped out AGAIN I am in the process of trying to get it paid so I am not charged yet another late fee from them This company really seems like a scam to me They are in the business of preying on folks that have subpar credit by offering rates that are entirely too high, and then they pile enormous late fees on top of that I will NEVER do business with them again
I paid off my vehicle in full in January 2018, but up to this date I have not received the title of the vehicleI would like to get the title of the vehicle as soon as possible
In addition, my information still remains in their phone systems saying my monthly payment is still dueThe system still asks me to make payment on an account that is already paid in fullI would like this information removed from their system
Product_Or_Service: ISUZU
Will not honor request payment due date change to match new job payday
easy enough approval for those of us with credit challengesapproved for car with CarMaxthe lack of customer service, especially for those of us that are trying to make every effort to pay on time is ridiculousmy original due date was around the 23rd of the monthbecause I only got paid once a month on the last week day of the month, I requested that my due date be changed to the first of the montha couple of years later I am at a new job with 1st and 15th pay dayExeter rep refused to change the date to the 15thEven though I have been going online and setting up the LATE payment for the 15th, I still get calls asking for the payment that the rep apparently is not aware has already been set upa policy to not allow someone to change the payment due date more than once is senselessespecially if I can offer proof with my paystubs of the new pay dateswith my current bi-monthly pay dates, I have to us
I totaled my car back on may 25,My insurance sent them the check in the beginning of JuneThe recieved the check in the middle of June
I am writing this complaint because I was misinformed by a total loss rep from exeterMy insurance company paid out $12,I had a reminder balance of $I was told by the total loss representative that since I live in New York State that remainder balance would get waived once they received reimbursement from the factory warranty and that I dont have to make any more car paymentsI called on many occassions asking if they received the reimbursement for the extended warranty they told me they have not received the paymentDuring this time I was still getting billed for a carpaymentExeter report to the credit bureau that I was days late on my carpaymentI contacted exeter on the matterAnd they told me I was still responsible for the car payments until they received the check for the extended warranty reimbursementI expla
They claim that I have not made a payment in over days and that my vehicle is to be repossesed
In August of I purchased a vehicle from Carmax and financed it through Exeter FinanceThey gave me a horrible rate but my credit was bad and I needed a vehicleFrom September I have consistently made payments to this companyI primarily paid over the phone
They began reporting missed payments on my credit report in February I have called them several times to have this resolved and each time I was assured that every thing would bee fixed and my payments reportedDespite these assurances my payments since February have yet to be reported correctly
On June 27, I received a phone call stating that my account was over days past due and that my vehicle was to be repossessed and the loan charged offThey wanted me to pay the balance and update my information.They also claimed that they had contacted a family member to get updated information on me(I called
Late Fee removal / Address Change requested ignored
I previously made a request to have my payment due date changed almost immediately after initially obtaining the auto loan from ExeterAfter a job change and a new pay schedule, I was constantly paying late on the 15th instead of the 1st and absorbing the late feeI called to request a second payment due date change and was rudely told to get a loan from friends/family in order to pay the Exeter loan because they only authorize one change over the life of the loanThis policy seems ridiculous when you have someone trying to pay on time but cannot due to their employer's pay scheduleSo Revdex.com assisted me with contacting Exeter and getting the second due date changeOnce I received the response that my request was approved, I promptly made the $on my new dateHowever, Exeter, still saw fit to charge a late feeI have requested that this fee be removed from my account as I have paid on-time since the due date changeI hav
Wrongfully reposessed my car from repair shop before repairs were done for alleged "abandonment"and auctioned the car off
My car was hit in december outside of my house.The other persons insurance was willing to give me what my car was worth which was not enough to pay off my car note or help me into getting another car.I asked exeter if it was okay to have the car fixed instead stating times on the phone that it would have a rebuilt title.These calls are recorded and thats why I said this.This supervisor stated it was ok to do that and to have the insurance check sent to me instead of them.I had the car into the shop by january and it was going to be $72-to repair.Got a receipt stating this and how long it would take.Repair shop kept stating every time I called that it would be another "couple of weeks".That turned into months and when I called to check up the mechanic said my car had been reposessed.I was not notified by either party of this.Exeter claims he contact
Exeter is reporting inaccurate information on my credit reportThey repossessed my car in July but are saying they repossessed in
Exeter claims they sold account but have not verified the sale to meThey continue to report it to credit bureaus even though they claim it has been soldAlso, they did not provide me with proof of how much they sold my car for at the auctionThey are a predatory lender who seeks to ruin individuals who are struggling credit wiseI've asked repeatedly when the account will be removed and they have refused to give a response
Company finance Ford Fusion in and now states I still owe 9,dollars on the car.I've paid a month for the car
I purchased Ford Fusion in August 2011.My payment are monthly,ive had some late payments.But As of Friday I received a call stating that I need to come up with 9,or they will repo the car.In December of I was told that my last payment would be in April 2018.According to this company I will never have this car paid for.I've paid way too much for car.But when I got the car I wasn't explained details of the loan.I feel Ive paid of the car, more than whats fair
Originated car loan amount vs remaining balanceCannot trade vehicle in
Acct # XXXXXXX
I purchased a car from CarMax 12/(Davie, FL) which the financing was thru ExeterThe original car loan amount ($24,512.83) was extremely high which the sales guy failed to show me that informationHe added the Gap insurance and assured me my payments wouldn't go up because it's a time feeWhen I receive my first statement to pay, the car note was $and this is on a Mazda CX-which is so not worth the moneyIt jumped from $all the way up to $I call and questioned Car Max and Exeter but no one gave me any informationI was not informed by CarMax that I was able to return the car within days until I tried to trade it in a week agoI am stuck with the truck, no one wants to take it as a trade inThe remaining balance shows $but the payoff amount shows $I don't understand how the payoff is more than the remaining balanceThe car sales guy R
Exeter Finance is trying to collect payment, and allegedly reported negative information on Vehicle in question that has been payed off in full
Problem date September 18th, Ford Escape
I was draft double of my car payment on 2/26/i have provide a proof of payment on 2/19/the company advise me they refund the second payment with
My car payment is auto draft for payment of $on 2/16/the finance company draft payments without my authorization I contact them and provide the bank statement to show that payment was honor by bank they advise me that would take to business days to refund as yesterday 3/4/i still have not receive the refund and when I call they stated they still need to confirm that the get paid twice I ask what else could I provide since the statement already reflect the double payment, just simple tell me that I need to wait on 3/another payment is due and right now I dont have funds to take care other bills because of double charge I ask for letter for my bank stating they made a error charge my account twice they denied I just want my funds back I should have it to wait the get back since I aready provide proof the payment was
Exeter Finance Corp is a ripoff I had a car loan with this company since and I the maturity date of the vehicle is 6/30/ I must admit that when I first bought my car, my credit was not that good However, I received a letter from exeter finance stating that my account will accrue interest everyday beginning on 4/1/if the remainder of my balance of 1,is not paid in full by 6/30/ This is absurd In my opinion, they prey on the weak and suck the blood from those who are really trying to live a decent American life When I am done paying....I will NEVER do business with this company or any car dealership that does business with this corporation It is an example of how people in high places step on the heads of those less rich or financially fortunate Don't ever let me win the lottery
The Revdex.com A+ rating and stars do not accurately reflect consumer feedback on ExeterExeter has a high number of consumer issues on this site and every other on the webThe company reports incorrect information to all credit bureaus repeatedly, consistently throughout the life of the loanThey send you letters stating what they reported is accurate, when you have the documentation from them that it is notThey bill incorrectly, overcharge and and do not resolve your accountThey will say whatever they have to to not provide you with the money they owe youThey set you up to failThey are pushing loans for $35,on cars that are worth $9,You get a different answer every time you call there asking about a standard business processTheir business practice changes based on who you talk to and I get treated differently every time I call thereThey set you up to fail and are in the business of making money off of a vulnerable population and repossessing carsMy concern is not only Exeter, it's the Revdex.com for supporting this business and a practice that is doing great harm to to their borrowersI have sent a copy of this posting to state and federal agencies as wellThank you
This vehicle was surrender in a bankruptcy in April and I am being charged on my credit report as if I still have the vehicle
My ex-husband who was the primary borrower filed bankruptcy in and the vehicle a Mitsubishi Galant was surrender in April The account was marked as closed, and no one has contacted me sinceBut recently in July 2016, the company has re-opened the account stating I have a balance of $20,and has been reporting to the credit bureau that I am delinquent in making paymentsFirst of all I am sure they sold this car once it was surrender, and there is no way possible I should be responsible for $20,When the vehicle was surrender the balance was in the $19,000'sAlso no one from the company has made any attempts to contact me regarding a balanceI need to see something were the car was not sold which would make me responsible for the full balanceI need to know how an account can go from being closed to reopenedI also need to know
Exeter Finance is by far the worst finance company everIf you don't have to get a loan with them DON'T! They treat their customers like ***, even the good ones like myselfMy GAP company mailed out a check to payoff the final balance on my loan almost weeks agoAs of today the check has still not been applied to my accountI have spoken with managers in the GPA dept, Early stage team, and loss mitigation regarding this and each one of them have told me something differentWhen I call the corporate office at XXX-XXX-XXXX and select option to speak with corporate employee the line hangs up EVERY SINGLE TIME.Try it for your self and see if I am lyingMy payment has been sitting in their maintenance depoatyment for over a week and it still has not been applied to my final balanceI cannot get anpther car until that balance shows as I have been without a car since April 7th due to a cra accidentMy Gap company was wonderful and fast HOWEVER Exeter is commintting fraud by holding on to my check and adding up interest on my loan everyday that it just sits in their handsFRAUD, FRAUD, FRAUDI am a good customer, not one time have I been late on my paymentNow mind you I have not had this car since April 7th, it was a total loss, BUT I have still been making payments on a car that I don not have all because Exeter says that until they get the payment from GAP by account is still being monitored and if I hit the day mark they will still report it to my credit bureauHIGHWAY ROBBERYI will tell anyone, make Exeter your last choiceThey are con artist and no one knows what the other is doingThey are holding my check and still charging me interest
After calling to address billing concerns their Jamaican offices assured me that it would be handled- they did not
After calling to address billing concerns their Jamaican offices assured me that it would be handled- they did notA supervisor I spoke with on 4/7/even told me that I was given "Very incorrect info."
They recognized and said (I have audio recording of this) that they indeed charged me twice when they should not haveThen said while other NON EXETER CHARGES have not cleared my account they won't discuss refunding my moneyThen requested a DETAILED list of ALL charges REGARDLESS of company (not exeter) for TEN DAYS
They lied to me and routinely were incompetentYou need to better train your employees and have AMERICAN COMPETENT CITIZENS as your representativesSTOP FRAUDULENTLY CHARGING ME!
To whom this may concern, I have been behind in car payments for months due to unemployment and car repairsI'm currently working consistently nowI understand that I have occurred late charges on late payments, but why would you tact on late fees on ontime paymentsI look at my payment history online and everytime I make a payment there is a late fee of even when the payment is made ontimeI called Exeter Finance Sept20,asked why they charged me late fees on which is not a car payment it is late fees that I'm trying to remove and customer service stated to me that that was a behind car payment and I stated my car payments are monthly how can you tell me this is a car payment and now this is a balance of car late fees.I applied toward the late fees that left on late fees and Exeter put on that parcel payment of late fees that I'm trying to remove so that I can get back on trackIf my payment is late a charge should be applied, but if
Customer service reps and supervisors have never been able to assist me with requests for contact information or upper level assistance ever
I cannot get a straight answer from anyoneEveryone you talk to gives you a different answer, and none of them are correctDuring the last phone conversation I had with a live person, I was told the legal department must get involved for them to send me THE COMPANY'S FAX NUMBERI was told, they cannot transfer phone calls, they cannot send or receive emails, and all the other 'departments' do not have phones or phone numbers, and they cannot have someone in another department contact me directlyI have sent secure messages through the company's website and have been given generic responses with the wrong informationI asked to have a late *** removed from my account due to circumstances beyond my control and was told someone noted my account and an upper level supervisor would get back with meNo one ever contacted meI sent another mess
I have pay since March they are losing my payments making my credit bad also they gave my private information to this lady that I don't know
10/31/
This is by FAR the WORST company with which I've ever dealt When I purchased my vehicle in December of 2016, both my credit and my husband's credit were not great We settled for a loan with Exeter because we needed a vehicle despite many warnings that this company is horrible In January of 2018, I made my monthly payment early online Apparently, Exeter wiped the payment out of their system I had no idea that this happened UNTIL I paid my February payment (again, it was early) I gave them the benefit of the doubt and paid both January and February online Within a couple of weeks, I received a letter that our vehicle would be repossessed due to lack of payment I called Exeter, and they claimed to never have received a payment for January or February Not only did that further KILL my credit and my husband's credit, but we also received a late fee for over $ I made my payment for March a few days ago and realized today that it had been wiped out AGAIN I am in the process of trying to get it paid so I am not charged yet another late fee from them This company really seems like a scam to me They are in the business of preying on folks that have subpar credit by offering rates that are entirely too high, and then they pile enormous late fees on top of that I will NEVER do business with them again
I paid off my vehicle in full in January 2018, but up to this date I have not received the title of the vehicleI would like to get the title of the vehicle as soon as possible
In addition, my information still remains in their phone systems saying my monthly payment is still dueThe system still asks me to make payment on an account that is already paid in fullI would like this information removed from their system
Product_Or_Service: ISUZU
Will not honor request payment due date change to match new job payday
easy enough approval for those of us with credit challengesapproved for car with CarMaxthe lack of customer service, especially for those of us that are trying to make every effort to pay on time is ridiculousmy original due date was around the 23rd of the monthbecause I only got paid once a month on the last week day of the month, I requested that my due date be changed to the first of the montha couple of years later I am at a new job with 1st and 15th pay dayExeter rep refused to change the date to the 15thEven though I have been going online and setting up the LATE payment for the 15th, I still get calls asking for the payment that the rep apparently is not aware has already been set upa policy to not allow someone to change the payment due date more than once is senselessespecially if I can offer proof with my paystubs of the new pay dateswith my current bi-monthly pay dates, I have to us