Internet Order

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA June 9, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: [redacted] ***, Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated June 6, 2014, concerning [redacted] ***Customer service is a high priority for us and we take every customer concern very seriously Our records show that [redacted] placed an order for our Pimsleur Quick & Simple offer on March 1, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated June 6, 2014, indicates that [redacted] would like to receive a refund for a product outside the designated trial and billing grace period Furthermore, [redacted] also states in the notice dated June 6, 2014, that she was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after she placed her initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our database reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Customer Service department on June 6, 2014, 11:AM ESTDuring that recorded call, our representative thoroughly reviewed all Program detailsPer company policy, our representative denied [redacted] ***'s request to return Spanish Gold Level and applied a 25% discount to this itemThe representative also issued return instructions for Spanish Gold Level and cancelled all future shipments We regret to hear that [redacted] feels that our customer support fell short of her expectationsOur customers are very important and we would like to satisfy her concernsTo assist [redacted] in bringing this matter to a close, we are willing to take the following actions: · As a sign of good faith, we are willing to make an exception and authorize the return of Spanish Gold in addition to Spanish Gold Level To return the courses, [redacted] will need to write the Return Authorization Numbers on the outside of the boxThe numbers are: R – [redacted] Spanish Gold R – [redacted] Spanish Gold · We will also provide her with a pre-addressed, pre-paid [redacted] shipping label so that she avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properly and will be weighted for the return of both Gold level coursesIt will be emailed to the address on file, [redacted] , within one business dayShe should check both her inbox and her spam folder, in case the email is filteredFor the pre-paid shipping, she can print the label and tape it directly on the boxIt will arrive in a separate email from INTERNET ORDER ([email protected]) with the subject: [redacted] Label DeliveryShe should contact our Customer Service department if she is unable to locate the label · Upon return of Spanish Gold Levels and 2, a refund for the amount of $will be processed to the card on file ( [redacted] ***, Exp [redacted] )The account will then be considered completely closed and the matter resolved I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Angelica de Camp Customer Service Manager Internet Order, LLC [redacted] ###-###-####

v\: [redacted] o\: [redacted] w\: [redacted] Internet Order, LLCJFK Blvd 3rd Floor Philadelphia, PA May 19, Better Business Bureau JFK Blvd, Suite Philadelphia, PA Attention: [redacted] RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice dated May 18, concerning ** [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that ** [redacted] placed an order for our $Pimsleur Quick & Simple offer on September 4, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about October 5, 2014, Gold level on or about November 31, and Gold level on or about February 4, Our initial contact with ** [redacted] occurred on February 5, On that date, he called our contact center and spoke to our customer service representative regarding the billing for his three Gold level coursesDuring the phone call, our representative re-explained the Rapid Learning Program, the trial period and billing for Gold levels 1-Our representative also cancelled all future shipments of the Program, per his request** [redacted] requested to speak with a supervisor after being informed by our representative that his Gold level and level courses were too far outside of the trial period to be returnedThe phone call was then disconnected by ** [redacted] Our customer service supervisor called ** [redacted] back on February 6, in an attempt to resolve the matter, yet she was unable to reach ** [redacted] and instead left him a voicemail message asking him to please contact us if he had any further questions or concerns regarding his account Had ** [redacted] contacted us or emailed our customer service team within the trial period for Gold level 1, per our terms & conditions, we would have been happy to assist him with proper return shipping instructions for his Gold level course and cancel all future shipments of the Program ** [redacted] indicates in the notice dated May 18, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button** [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on September 4, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program ** [redacted] indicates in the notice dated May 18, that he would like to return his Gold level courses for a full refundHe would also like his account removed from our internal collections department Our customers are very important to us and we would like to satisfy his concernsTo assist ** [redacted] in bringing the matter to a close, we are willing to take the following actions: · We removed his account from our internal collections department on May 19, · We are willing to make an exception and accept the return of his three Gold level courses outside of the trial periodTo return his Gold level courses, ** [redacted] will need to write the Return Authorization Numbers on the outside of the boxThe numbers are: R- [redacted] , R- [redacted] and R- [redacted] · We will also provide him with a preaddressed, prepaid [redacted] shipping label (weighted for three Gold level items) so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properly and it will be emailed to the address we have on file, [redacted] , within one business dayThe label is valid for days · When his three Gold level courses are returned to our warehouse we will process his full refund of $and at that point, we will fully close his account and consider the matter resolved I hope ** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @ [redacted] .com or you can call my direct line at ###-###-####, Ext [redacted] during our business hours of 9:30AM-6:00PM EST Monday through Friday Very truly yours, Patrick C [redacted] Customer Relations Internet Order, LLC / [redacted] Style Definitions */

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA October 20, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: [redacted] , Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated October 17, 2014, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously Our records show that [redacted] placed an order for our Pimsleur Quick & Simple offer on July 27, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase ProgramIt should be noted that access to the Program cannot be opted out of at the point of purchase By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated October 17, 2014, indicates that [redacted] would like to have his account removed from our internal Collections department and be completely closed Furthermore, [redacted] also states in the notice dated October 17, 2014, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program With the exception of the notice, extensive review of our records reflects the lone point of contact received on behalf of [redacted] occurred via a phone call to our Billing department on October 17, 2014, 4:PM ESTDuring that recorded call, our representative denied [redacted] ’s request to return the Spanish Gold Level course as the item was too far outside the designated return period and the account had entered a delinquent status As [redacted] clearly did not understand the details of the order he placed, our representative requested return authorization from a supervisor and emailed the relevant information to the address on file ( [redacted] ) We regret to hear that [redacted] feels that our customer support fell short of his expectationsOur customers are very important and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: · As a sign of good faith, we are willing to make an exception and allow the return of the Spanish Gold Level To return the course, he will need to write the Return Authorization Number on the outside of the boxThe number is: [redacted] - [redacted] – [redacted] · We will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is deliveredThe label is valid for days and will be sent to the address on file, [email protected], within one business day [redacted] should check both his inbox and his spam folder, in case the email is filteredFor the pre-paid shipping, he can print the label and tape it directly on the boxThe email is from INTERNET ORDER ( [redacted] ) with the subject: [redacted] Label DeliveryHe should contact our Customer Service department if he is unable to locate the label · The account will be closed and we will consider the matter resolved upon return of Spanish Gold Level I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Angelica d [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I feel that writing a review of this online company is important so that future buyers of this product can be aware of the Pimsleur Approach business practices My daughter was interested in the Trial CD of Spanish for $and I gave her the approval to purchase it Several weeks later we received a large "fancy" box of Spanish CD's and then a few weeks later another "fancy" box of Spanish CD's which we did not authorize for the company to send to us We were very busy at the time with end of school activities and went on a vacation right when school ended so didn't get time to open the box We we got home, I received a bill for $for the CD's (full series of Spanish and Spanish 2) which we did not knowingly order When I called to tell them that we were not interested in the full series and that my daughter (6th grade) was only interested in the trial CD which we thought we were ordering, the customer service rep told us that we were past the day trial I told them that we never opened the CD boxes and that we were not interested They told us that we were past the day trial period and they would not provide a return address to send the CD's back and that we owe the $ This company is a scam and relies on people not remembering or knowing to call and cancel a full series of products that they send to you even though you think you are only ordering a trial CD I will never buy from this company again and I would like to alert other potential buyers of this product to BE AWARE

Internet Order, LLC [redacted] Philadelphia, PA March 10, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA Attention: [redacted] In reference to: [redacted] Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated March 10, 2015, concerning Ms [redacted] ***Customer service is a high priority for us and we take every customer concern very seriously Our records show that Ms [redacted] placed an order for our $ [redacted] Quick & Simple offer on November 29, Part of our $ [redacted] Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the [redacted] Approach is an audio-based rapid language learning program developed by renowned linguist Dr [redacted] We market the [redacted] Quick & Simple introductory course for $9.95, including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representatives We have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated March 10, 2015, indicates that Ms [redacted] would like to return her Gold level course for a full refund and have her account removed from our internal collections department Ms [redacted] also indicates in the notice dated March 10, that she was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase buttonMs [redacted] was sent a confirmation email that is sent to each customer promptly after she placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Ms [redacted] states in the notice dated March 10, that she contacted us previously to resolve the matter yet our records reflect that we have had no prior contact with her or anyone acting on her behalfWe first became aware of her concerns on March 10, following our receipt of this noticeHad Ms [redacted] contacted us within the trial period for Gold level or called after she received the Quick & Simple course, per our terms & conditions, we would have been happy to cancel all future shipments of the Program and provide her with return shipping instructions We received the return of her Quick & Simple course on January 6, and processed her refund of $that she paid for that item on that dateTo date, we have not received the return of Gold level and she has made two payments of $towards the Gold level course We regret to hear that Ms [redacted] feels that our customer support fell short of her expectationsOur customers are very important and we would like to satisfy her concernsTo assist Ms [redacted] in bringing this matter to a close, we have already taken the following actions: · We have initiated an internal Lost Product investigation on her Gold levelcourse that she claims was never receivedThis action will allow us to investigate the location of the item and also relieves her of all responsibility for the Gold level course · We removed her account from our internal collections department on March 10, and we processed her full refund of $on March 10, Ms [redacted] will see the full refund on her bank statement within two additional business daysShe can be assured that nothing further will be shipped or billed and her account is now completely closed · Her account is completely closed as of March 10, and that this point, we consider the matter fully resolved I hope Ms [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail B [redacted] or you can call ###-###-#### Sincerely, Patrick C [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####, Ext

Internet Order, LLCTwo Logan Square N18th StSuite Philadelphia, PA January 20, Revdex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice dated January 19, concerning ** [redacted] Customer service is a high priority for us and we take every customer concern very seriouslyBy way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be chargedOur Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on May 12, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about June 28, [redacted] was sent an email on May 18, to the same email address provided in this notice requesting he contact us regarding his order as the address provided did not match the address on file and we could not complete the order [redacted] responded by email on May 19, confirming his address and also advising that he ordered a digital download of the Quick & Simple with his order that he has not been able to accessHis order was released and he was emailed the information necessary to access the digital download of the productOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on May 12, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program [redacted] indicates in the notice dated January 19, that he wants no further contact from the company After the order was released we did not receive any further contact from [redacted] until an email response was received on December 21, [redacted] was being sent notices about the balance due for the Gold level as it was not returned but the payments did not process for the product [redacted] responded stating he did not purchase or receive anything from our company [redacted] was removed from our contact list after his email was received on December 21, Our customers are very important to us and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: We will waive the balance due of $for the Gold level course, removing [redacted] from our internal collections departmentI hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [email protected] or you can call ###-###-#### Ext*** during the hours of 8:00AM-4:30PM EST Monday through FridayVery truly yours, Dionna B [redacted] Billing Administrator Internet Order, LLC

New Roman","serif Internet Order, LLC JFK Blvd Third Floor Philadelphia, PA September 25, Revdex.com K StNW, 10th Floor Washington, DC 20005- RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] To Whom It May Concern: We are in receipt of the notice filed September 22, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language-learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the 30-day trial period and need only pay return shippingConsumers are enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a 30-day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $ If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be chargedOur Customer Service Department is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies, which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show [redacted] placed an order for our $Pimsleur Quick & Simple offer on January 10, and was enrolled in the Program described above [redacted] contacted our Customer Care center on March 6, because he needed to call in to verify the order and shipping details before we could ship the Quick and Simple course On the call, the representative reviewed the full Program details, verified the account information, and set the Quick and Simple course to ship that dayAccording to the tracking information, he received Gold Level on or about April 11, [redacted] called our customer service center again on April 27, and spoke to our customer care representative regarding his Gold Level courseOur representative explained the Program details again and offered to extend the free trial period on the Gold Level course until June 6, 2015, which [redacted] acceptedSince [redacted] did not contact the company before the end of the extended trial period, we attempted to charge the credit card on file but the charges were declined We emailed past due notifications to the email address on file, [redacted] @***.com, and sent a letter to the mailing address in Vadnais Heights, MN [redacted] called on August 3, and spoke with our billing representative to return the Gold Level The representative informed him the course was outside of the trial period and per company policy, our representative denied his request to return Gold Level 1, because the course was well past of the trial period and his account had been transferred to our internal collections departmentHad [redacted] contacted us or emailed our customer service team within the extended trial period for Gold Level 1, per our terms & conditions, we would have been happy to assist him with proper return shipping instructions for Gold Level and cancel all future shipments of the Program [redacted] indicates in the notice dated September 22, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on January 10, 2015, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the ProgramOur customer care representatives also informed [redacted] of the Program details every time he called in [redacted] indicates in the notice dated September 22, that he would like to return his Gold Level course and cancel the balance dueOur customers are very important to us and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: We removed [redacted] ’s account from our internal collections department on September 25, and as a sign of good faith, we are willing to accept the return of Gold Level outside of the trial periodTo return his Gold Level course, [redacted] will need to write the Return Authorization Number on the outside of the boxThe number is: R- [redacted] We will provide him with a preaddressed, prepaid UPS shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properly and it will be emailed to the address we have on file, [redacted] @***.com, within one business dayThe label is valid for days [redacted] should check his junk/spam folder in case the emailed label is filtered there The charge for Gold Level did not process therefore no refund is necessaryWhen the Gold Level is returned to our warehouse, his account will be completely closed and at that point, we will consider the matter fully resolvedI hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at ***@internetorderllc.com or you can call my direct line at ###-###-####, Extduring the hours of 9:00AM-5:30PM EST Monday through Friday Very truly yours, Cindy T [redacted] Customer Relations Internet Order, LLC

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA June 2, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice dated May 29, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on September 21, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about October 27, 2014, Gold level on or about December 21, 2014, and Gold level on or about March 10, Lastly, he received Gold level on or about April 18, We had no contact with [redacted] until May 29, On that date, he called our contact center and spoke to our billing representative regarding the billing for his Gold level courseDuring the phone call, our customer service representative re-explained the Program, trial period, and billing for Gold levels 1-Our representative denied his request to return Gold level because at that point, the item was well outside of the trial periodOur representative advised ** Rodgers of the remaining billing owed on Gold level Had [redacted] contacted us or emailed our customer service team within the trial period for Gold level 4, per our terms & conditions, we would have been happy to assist him with proper return shipping instructions for Gold level [redacted] indicates in the notice dated May 29, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on September 21, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program [redacted] indicates in the notice dated May 21, that he would to return Gold level and avoid all future billingHe would also like his account completely closed and no future charges Our customers are very important to us and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: We will make an exception and accept the return of his Gold level course outside of the trial period To return his Gold level course, [redacted] will need to write the Return Authorization Number on the outside of the boxThe number is: R- [redacted] Nothing further will be shipped or billed in the future, as [redacted] Gold levels 1-are paid in fullWe will transfer the first payment made towards Gold level to fulfill the final payment owed for Gold level We will also provide him with a preaddressed, prepaid [redacted] shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properly and it will be emailed to the address we have on file, [redacted] @***.com, within one business dayThe label is valid for days When his Gold level course is returned to our warehouse, his account will be closed and at that point, we will consider the matter resolved I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetoderllc.com or you can call my direct line at ###-###-####, Ext [redacted] during our business hours of 9:30AM-6:00PM EST Monday through Friday Very truly yours, Patrick C [redacted] Customer Relations Internet Order, LLC

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA June 16, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: ** [redacted] ***, Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated June 9, 2014, concerning ** [redacted] ***Customer service is a high priority for us and we take every customer concern very seriously Our records show that ** [redacted] placed an order for our Pimsleur Quick & Simple offer on May 4, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated June 9, 2014, indicates that ** [redacted] would like to receive a prepaid label and have his account be completely closed Furthermore, ** [redacted] also states in the notice dated June 9, 2014, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button** [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our database reflects the first point of contact received on behalf of ** ***, with the exception of the notice, occurred via a phone call to our Customer Service department on June 11, During that recorded phone call, our representative issued return instructions for the Italian Gold Level course and cancelled all future shipments as requested We regret to hear that ** [redacted] feels that our customer support fell short of his expectationsOur customers are very important and we would like to satisfy his concernsTo assist ** [redacted] in bringing this matter to a close, we are willing to take the following actions: · To return the course, ** [redacted] will need to write the Return Authorization Number previously issued to him on the outside of the boxThe number is: [redacted] · We will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properlyIt will be emailed to the address on file, [redacted] , within one business dayHe should check both his inbox and his spam folder, in case the email is filteredFor the pre-paid shipping, he can print the label and tape it directly on the boxIt will arrive in a separate email from INTERNET ORDER ([email protected]) with the subject: [redacted] Label DeliveryHe should contact our Customer Service department if he is unable to locate the label · The account will then be completely closed and the matter considered resolved upon return of Italian Gold Level I hope ** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA June 19, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice dated June 18, concerning [redacted] (copy attached) Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on December 5, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about January 5, Our initial contact with [redacted] was a phone call that he made to our customer service center on January 5, On that date, he called and spoke to our customer service representative regarding his Gold level courseDuring the phone call, our customer service representative re-explained the Program, trial period, and billing for his Gold level coursePer [redacted] ’s request, our representative cancelled all future shipments of the Program and provided him with return shipping instructions for his Gold level course Our next contact with [redacted] was an email message that he sent to our customer service team on March 18, On that date, [redacted] replied to a billing email that we sent him regarding his Gold level course and he indicated in his reply that that he had already returned his Gold level courseOur representative replied to his email on March 18, and advised [redacted] that he should contact our billing department for assistance because at that point, his account had been transferred to our internal collections department as the course had not been returned and all billing attempts were declined for Gold level Our final contact with [redacted] was an email message that he sent on April 21, He again indicated that he had already returned his Gold level courseWe have not received the return of his Gold level course and on April 27, 2015, we replied to his email and requested that he provide us with a tracking number or receipt showing proof of the returned item so that we could fully close his account [redacted] did not respond to our email response message asking for proof of his return Had [redacted] provided us with a tracking number or receipt showing proof the returned item, we would have been happy to remove his account from our internal collections department Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on December 5, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program [redacted] indicates in the notice dated December 5, that he would also like his account removed from our internal collections department and completely closed He also requests reimbursement for the return shipping costsTo date, the item has not been received by our warehouse and [redacted] has not provided us with a tracking number or receipt showing proof of his returnPer our terms and conditions, customers are responsible for return shipping costs Our customers are very important to us and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: We removed his account from our internal collections department on June 19, To promptly resolve the matter, we have launched an internal, inbound Lost Product investigation in an attempt to determine the location of his Gold level courseThis internal action relieves him of all responsibility for the itemHe was never charged for Gold level 1, therefore no refund is necessary • [redacted] can be assured that nothing further will be billed or shipped to his addressAt this point, his account is completely closed and we consider the matter fully resolvedI hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetorderllc.com or you can call ###-###-#### Ext [redacted] during our business hours of 9:30AM-6:00PM EST Monday through FridayVery truly yours, Patrick C [redacted] Customer Relations Internet Order, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA November 20, Better Business Bureau Attention: Heather Ortiz JFK Blvd, Suite Philadelphia, PA In reference to: [redacted] Case # [redacted] Customer No: [redacted] Dear Heather, Thank you for the notice dated November 17, 2014, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously Our records show that [redacted] placed an order for our Pimsleur Quick & Simple offer on June 27, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated November 17, 2014, indicates that [redacted] would like to have her account removed from our internal Collections department and be completely closed Furthermore, [redacted] also states in the notice dated November 17, 2014, that she was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after she placed her initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Billing departmentDuring that recorded call, our representative denied [redacted] ’s request to return Russian Gold Level and Gold Level according to company policyHad [redacted] contacted us within the designated trial period, a representative would certainly have provided the necessary return instructions We regret to hear that [redacted] feels that our customer support fell short of her expectationsOur customers are very important and we would like to satisfy her concernsTo assist [redacted] in bringing this matter to a close, we are willing to take the following actions: · As a sign of good faith, we are willing to make an exception and allow the return of Russian Gold Level and Gold Level To return the courses she will need to write the Return Authorization Numbers on the outside of the boxThe numbers are: R – [redacted] Russian R – [redacted] Russian · We will also provide her with a pre-addressed, pre-paid [redacted] shipping label so that she avoids all return shipping costsThe label will allow us to track the package to ensure it is deliveredThe label is valid for days and will be sent to the address on file, [redacted] , within one business day [redacted] should check both her inbox and her spam folder, in case the email is filteredFor the pre-paid shipping, she can print the label and tape it directly on the boxThe email is from INTERNET ORDER (pkginfo@***.com) with the subject: [redacted] Label DeliveryThe label will be weighted for the return of both items and will use the shipping address on file as the return origination pointShe should contact our Customer Service department if she is unable to locate the label · The account will be closed and we will consider the matter resolved upon return of Russian Gold Level and Gold Level At that point, a refund totaling $will be processed to [redacted] *** I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Angelica d [redacted] Customer Service Manager Internet Order, LLC ***@internetorderllc.com ###-###-####

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA November 12, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: [redacted] , Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated November 5, 2014, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously Our records show that [redacted] placed an order for our Pimsleur Quick & Simple offer on July 16, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated November 5, 2014, indicates that [redacted] would like to have his account removed from our internal Collections department and be completely closed Furthermore, [redacted] also states in the notice dated November 5, 2014, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Customer Service department on August 19, During that recorded call, our representative clearly explained all Program details and encouraged [redacted] to remain in the Program until he had a chance to evaluate the Spanish Gold Level course [redacted] accepted this offer Further contact was not received until October 21, 2014, when [redacted] called our Billing department to inquire about a recent past-due notice he receivedDuring that recorded call, our representative reviewed the account details and denied [redacted] ’s request to return the Gold Level course per company policyHad [redacted] declined the initial offer to evaluate Gold Level or called again during the designated trial period, a representative would certainly have assisted him as requestedAll subsequent attempts to return the course have been denied according to company policy We regret to hear that [redacted] feels that our customer support fell short of his expectationsOur customers are very important and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: · As a sign of good faith, we are willing to make an exception and allow the return of the Spanish Gold Level To return the course, he will need to write the Return Authorization Number on the outside of the boxThe number is: R - [redacted] - [redacted] · We will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is deliveredThe label is valid for days and will be sent to the address on file, [redacted] , within one business day [redacted] should check both his inbox and his spam folder, in case the email is filteredFor the pre-paid shipping, he can print the label and tape it directly on the boxThe email is from INTERNET ORDER (pkginfo@***.com) with the subject: [redacted] Label DeliveryHe should contact our Customer Service department if he is unable to locate the label · The account will be closed and we will consider the matter resolved upon return of Spanish Gold Level I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Angelica d [redacted] Customer Service Manager Internet Order, LLC ***@internetorderllc.com ###-###-####

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA June 16, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice dated June 12, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on January 12, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about February 17, [redacted] states in the notice dated June 12, that he has no longer possession of Gold level Had [redacted] contacted us or emailed our customer service team within the trial period for Gold level 1, per our terms & conditions, we would have been happy to assist him with proper return shipping instructions for Gold level [redacted] indicates in the notice dated June 12, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on September 21, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program [redacted] indicates in the notice dated June 12, that he would also like his account completely closed he does not feel he should have to return the product Our customers are very important to us and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: We will make an exception and we have fully closed his accountThis letter can serve as official confirmation that his account is completely closed and nothing further will be shipped or billedTo clarify, [redacted] ’s account is completely closed and was removed from our internal collections department on June 16, At this point, we consider the matter fully resolvedI hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetoderllc.com or you can call my direct line at ###-###-####, Ext [redacted] during our business hours of 9:30AM-6:00PM EST Monday through Friday Very truly yours, Patrick C [redacted] Customer Relations Internet Order, LLC

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA January 16, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: [redacted] , Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated January 10, 2015, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously Our records show that [redacted] placed an order for our Pimsleur Quick & Simple offer on May 16, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated January 10, 2015, indicates that [redacted] would like to receive a refund for a course outside its designated trial period Furthermore, [redacted] also states in the notice dated January 10, 2015, that she was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after she placed her initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our records reflects the first point of contact received on behalf of [redacted] occurred via an email to our Customer Service department on May 16, [redacted] enquired how to cancel future shipments before they occurOur representative advised her that cancellation requests must be placed by phone in a reply sent later that day [redacted] called our Customer Service department as directed on May 27, 2014, but decided to remain in the Program after speaking with a representative Further contact was not received until August 22, 2014, when [redacted] called to request cancellation of the ProgramDuring that recorded call, our representative clearly explained all Program details, cancelled all future shipments, provided return instructions for the Spanish Gold Level course in transit and denied [redacted] 's request to return Gold Level as the item was too far outside the designated trial period [redacted] called our Customer Service department again on October 13, 2014, to enquire about recent billing and state she would dispute all chargesOur representative reviewed all Program and account details and explained the account was paid in full and closed at that point [redacted] explained she did not understand the full cost of each Gold Level course but accepted the information [redacted] emailed our Customer Service department on two separate occasions during the month of October to request a refund and state she disputed the charges incurredOur representatives advised [redacted] that further assistance could not be provided until the dispute was resolvedThe dispute process typically takes days and customers are notified by their bank regarding results We regret to hear that [redacted] feels that our customer support fell short of her expectationsOur customers are very important and we would like to satisfy her concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: · We have received notification that the dispute has been resolved and found in our favorHowever, as a sign of good faith, we are willing to make an exception and allow the return of the Spanish Gold Level To return the course, she will need to write the Return Authorization Number on the outside of the box The number is: R – [redacted] - [redacted] · We will also provide her with a pre-addressed, pre-paid [redacted] shipping label so that she avoids all return shipping costsThe label will allow us to track the package to ensure it is deliveredThe label is valid for days and will be sent to the address on file, [redacted] , within one business day [redacted] should check both her inbox and her spam folder, in case the email is filteredFor the pre-paid shipping, she can print the label and tape it directly on the boxThe email is from INTERNET ORDER (pkginfo@***.com) with the subject: [redacted] Label DeliveryShe should contact our Customer Service department if she is unable to locate the label · Upon return of Gold Level, a refund totaling $will be processed to [redacted] ***The account will then be closed and we will consider the matter resolved I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Angelica d [redacted] Customer Service Manager Internet Order, LLC ***@internetorderllc.com ###-###-####

Internet Order, LLC Roman","serif"">JFK Blvd 3rd Floor Philadelphia, PA July 23, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice filed July 20, concerning ** [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on October 11, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about November 12, Our initial contact with [redacted] occurred on February 27, On that date, he called our customer service center and spoke to our billing representative regarding his Gold level courseOur representative explained that the course was over two months outside of the trial period at that point and per company policy, our representative denied his request to return Gold level 1, because the course was well outside of the trial period and his account had been transferred to our internal collections departmentOur next and final contact with [redacted] occurred on July 22, On that date, he called and spoke to a member of our billing departmentDuring the phone call, our representative advised [redacted] of the past due balance for Gold level and he refused to make a payment towards the itemThe phone call ended shortly thereafter Had [redacted] contacted us or emailed our customer service team within the trial period for Gold level 1, per our terms & conditions, we would have been happy to assist him with proper return shipping instructions for Gold level and cancel all future shipments of the Program [redacted] indicates in the notice dated July 20, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on October 11, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program [redacted] indicates in the notice dated July 20, that he would like to return his Gold level course and avoid all return shipping costsHe would also like his account removed from our collections department Our customers are very important to us and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: We removed his account from our internal collections department on July 23, and as a sign of good faith, we are willing to accept the return of Gold level outside of the trial periodTo return his Gold level course, [redacted] will need to write the Return Authorization Number on the outside of the box The number is: R- [redacted] • We will provide him with a preaddressed, prepaid [redacted] shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properly and it will be emailed to the address we have on file, [redacted] @***.com, within one business dayThe label is valid for days [redacted] should be sure to check his junk/spam folder in case the emailed label is filteredWhen Gold level is returned to our warehouse his account will be completely closedHe was never billed for Gold level therefore no refund is necessary and at that point, we will consider the matter fully resolved I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetoderllc.com or you can call my direct line at ###-###-####, Ext [redacted] during our business hours of 9:30AM-6:00PM EST Monday through Friday Very truly yours, Patrick C [redacted] Customer Relations Internet Order, LLC / [redacted] Style Definitions */

From: [redacted] < [redacted] >Date: Wed, Feb 25, at 1:PMSubject: Complaint ResolvedTo: [email protected] morning, Yesterday (2/24/15), I filed Complaint ID: [redacted] When I finished filing I checked my email and found a message from the offending business resolving my complaint with them to my complete satisfactionI thenattempted to call and inform you of this update, but your office was closed for the daySo I’m informing you nowThank you for your time! Sincerely, [redacted] ***Elkhart Lake, WI *** P.SBelow is the message from the offending business that resolved my complaint with themObviously I was shocked to receive it from them on their own accord after having to hang up on them for their lack of cooperation earlier in the day via phoneThanks again~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...⇄ -----Original Message-----From: Pimsleur ApproachSent: Tuesday, February 24, 3:PMTo: [redacted] Subject: Cancellation Confirmation Dear ***, This email is to confirm that I have cancelled you out of receiving any future shipmentsPlease feel free to contact us at ###-###-#### with any further questions or concerns, our business hours are Monday through Friday from 7:am to midnight, and Saturday and Sunday from 9:am to 10:pm ESTThank you and have a great day! Sincerely,Juan ACustomer Care Advocate

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA March 7, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: ** [redacted] , Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated February 19, 2014, concerning ** [redacted] Customer service is a high priority for us and we take every customer concern very seriously Our records show that ** [redacted] placed an order for our $Pimsleur Quick & Simple offer on April 18, Part of our $Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representatives We have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated February 19, 2014, indicates that ** [redacted] would like to have her account removed from our internal Collections department and be completely closed Furthermore, ** [redacted] also states in the notice dated February 19, 2014, that she was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button** [redacted] was sent a confirmation email that is sent to each customer promptly after she placed her initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our database reflects the first point of contact received on behalf of ** [redacted] occurred via a phone call to our Customer Service department on May 22, During that recorded call, ** [redacted] requested to return Spanish Gold Level 1, expressed that she may already have access to the course, and informed our representative that her schedule and budget may not accommodate a purchase at that timeOur representative clearly explained all Program details, advised alternative payment plans were available, and offered to extend the free trial periodOur representative stressed there was no obligation to purchase the item during its designated trial period and offered a reminder email alerting to the trial end date** [redacted] accepted this offer and elected to remain in the Program On June 18, 2013, our representative called ** [redacted] to return a voice-mail requesting a cancellationDuring that recorded call, our representative reminded ** [redacted] of the trial end date and encouraged her to review the material over the remaining month** [redacted] again elected to remain in the ProgramOur representative confirmed billing would only occur outside the trial period and a reminder email would be sent** [redacted] was also advised to call if she wished to return the product As promised, a reminder email was sent on July 15, 2013, alerting ** [redacted] to the July 22, trial end date** [redacted] replied to this message on July 18, 2013, requesting return instructionsPer company policy, our email representative advised all return requests must be placed by phone Further contact was not received until November 25, During that recorded call to our Billing department, ** [redacted] stated she was told "six times" that she would not be charged for Spanish Gold Level Our representative affirmed the previous representative explained the course would bill outside the trial periodAn attempt to bill the first installment did not occur until July 25, Per company policy, our representative denied ** [redacted] 's request to return the course and advised of the past-due balance associated with the product** [redacted] denied having accepted a trial extension and again stated she was advised she would not have to pay for the itemOur representative offered to investigate the previous calls as advising this information is clearly against policy and would authorize the account's removal from our internal Collections department** [redacted] requested a supervisor callback and concluded the call Our Billing supervisor called ** [redacted] the following day, November 26, Our representative reviewed all account details, denied ** [redacted] 's request to return the product, and offered a $settlement to close the account** [redacted] declined this offer ** [redacted] placed a final call to our Billing department on February 19, A representative again denied her request to return our product during that recorded callHad ** [redacted] declined the trial extension offers, a representative would certainly have provided the required return authorization information at that time We regret to hear that ** [redacted] feels that our customer support fell short of her expectationsOur customers are very important and we would like to satisfy her concernsTo assist ** [redacted] in bringing this matter to a close, we are willing to take the following actions: · As a sign of good faith, we are willing to make an exception and accept the return of Spanish Gold To return the course, ** [redacted] will need to write the Return Authorization Number on the outside of the boxThe number is: R- [redacted] Spanish · We will also provide her with a pre-addressed, pre-paid UPS shipping label so that she avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properlyIt will be emailed to the address on file, [redacted] , within one business dayShe should check both her inbox and her spam folder, in case the email is filteredFor the pre-paid shipping, she can print the label and tape it directly on the boxIt will arrive in a separate email from INTERNET ORDER ([email protected]) with the subject: UPS Label DeliveryShe should contact our Customer Service department if she is unable to locate the label · We will remove the account from our internal Collections department upon return At that point, we will consider this matter resolved and the account closed I hope ** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA September 15, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: [redacted] ***, Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated September 8, 2014, concerning [redacted] ***Customer service is a high priority for us and we take every customer concern very seriously Our records show that [redacted] placed an order for our Pimsleur Quick & Simple offer on November 5, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated September 8, 2014, indicates that [redacted] would like to have his account removed from our internal Collections department and be completely closed Furthermore, [redacted] also states in the notice dated September 8, 2014, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our records reflects the first point of contact received on behalf of [redacted] occurred via an email to our Customer Service department on September 6, A billing supervisor replied to his request to cease all billing on September 11, 2014, and advised the account would be closed due to [redacted] ***’s misunderstanding of the ProgramAt that point, [redacted] had already received all four levels of our Spanish series and was charged a total of $ We regret to hear that [redacted] feels that our customer support fell short of his expectations Our customers are very important and we would like to satisfy his concernsTo assist [redacted] in bringing this matter to a close, we have taken the following actions: · The account was removed from our internal Collections department on September 11, The outstanding balance has been dismissed and the account is completely closed [redacted] should allow a period of up to thirty days to no longer receive past-due notices referencing Account No [redacted] I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Angelica d [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####