Internet Order

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

v\: [redacted] o\: [redacted] w\: [redacted] Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA December 21, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the rejected response dated December 22, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on August 21, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about September 19, Our initial contact with [redacted] was a phone call that he made to our customer service center on October 21, On that date, he called and spoke to our customer service representative regarding cancelling his accountDuring the phone call, our customer service representative re-explained the Program, trial period, and billingOur representative offered to extend [redacted] ’s trial period until December 21st, and to cancel all future shipments of the Program [redacted] agreed to trial extension and cancelled the remaining shipments [redacted] did not contact us again to return the product Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on August 21, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program [redacted] indicates in the rejected response dated December 22, that he did not keep the product as he believes it was against FTC guidelines for our company to send it to him and that he wishes to receive a refund for the charges that were applied Our customers are very important to us and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: We removed his account from our internal collections department on December 21, To date this was not reported to any credit agencies and has not and will not affect [redacted] ’s credit [redacted] can be assured that nothing further will be billed or shipped to his address Since [redacted] was not aware that the Gold level course would be sent as a part of the original order and discarded the product for this reason we will close the account without the return of the package We will issue a refund check to [redacted] in the amount of $which was billed on the Gold Level The card that [redacted] was originally billed on is now invalid which is why we cannot process an immediate refund to the card This refund check will be sent to the address [redacted] listed in his original complaint I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetorderllc.com or you can call ###-###-#### Ext [redacted] during the hours of 8:00AM-4:30PM EST Monday through Friday Very truly yours, Dionna B [redacted] Billing Administrator Internet Order, LLC / [redacted] Style Definitions */

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA June 24, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: ** [redacted] ***, Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated June 17, 2014, concerning ** [redacted] ***Customer service is a high priority for us and we take every customer concern very seriously Our records show that ** [redacted] placed an order for our Pimsleur Quick & Simple offer on January 11, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated June 17, 2014, indicates that ** [redacted] would like to receive a refund for products outside the designated trial and billing grace periods Furthermore, ** [redacted] also states in the notice dated June 17, 2014, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase buttonAdditionally, each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our records reflects the first point of contact received on behalf of ** [redacted] occurred during a recorded phone call to our Billing department on June 17, 2014, 12:PM ESTDuring that call, our representative explained the remaining French Gold Level balance and cancelled all future shipmentsPer company policy, our representative denied ***'s request to return the products outside their designated trial and billing grace periods** [redacted] requested a supervisor and was advised he would receive a callback Regretfully, the representative did not correctly submit the request We regret to hear that ** [redacted] feels that our customer support fell short of his expectationsOur customers are very important and we would like to satisfy his concernsTo assist ** [redacted] in bringing this matter to a close, we are willing to take the following actions: · We have addressed the error that occurred internally · As a sign of good faith, we are willing to make an exception and accept the returns of French Gold Level and Gold Level To return the courses, ** [redacted] will need to write the Return Authorization Numbers on the outside of the boxThe numbers are: [redacted] French [redacted] French · We will also provide him with a pre-addressed, pre-paid UPS shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properly and will be weighted for the return of both Gold Level coursesIt will be emailed to the address included in the notice within one business dayHe should check both his inbox and his spam folder, in case the email is filteredFor the pre-paid shipping, he can print the label and tape it directly on the boxIt will arrive in a separate email from INTERNET ORDER ([email protected]) with the subject: UPS Label DeliveryHe should contact our Customer Service department if he is unable to locate the label · Upon return of French Gold Levels and 2, a refund for the amount of $will be processed to the card on file ( [redacted] ***, Exp [redacted] )The account will then be completely closed and the matter considered resolved I hope ** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am stuck with a product I will not and did not want and my credit card was charged for it Regards, [redacted]

Dear [redacted] We've attached our response letter in .PDF format and we certainly look forward to a prompt resolution of this matter.Please feel free to email me directly at [redacted] with any questions or concernsThank you,Patrick C***Customer Relations [redacted] ###-###-####, Ext

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA March 6, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: ** [redacted] ***, Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated February 19, 2014, concerning ** [redacted] ***Customer service is a high priority for us and we take every customer concern very seriously Our records show that ** [redacted] placed two orders for our Pimsleur Quick & Simple offer on August 3, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated February 19, 2014, indicates that ** [redacted] would like to have his account removed from our internal Collections department and be completely closed Furthermore, ** [redacted] also states in the notice dated February 19, 2014, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button** [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our database reflects the first point of contact received on behalf of ** [redacted] occurred on February 19, During that recorded call to our Sales department, our representative explained all Program and account details before transferring the call to our Billing department for further assistanceOur Billing representative then explained the past-due status of the account and denied ***'s request to return Spanish Gold and Tagalog Gold, per company policy** [redacted] was offered a settlement of $256.00, which he declined ** [redacted] called the following day, February 20, 2014, to remit paymentOur representative processed the $settlement, removed the account from our internal Collections department, and advised the account was completely closed We regret to hear that ** [redacted] feels that our customer support fell short of his expectationsOur customers are very important and we would like to satisfy his concernsTo assist ** [redacted] in bringing this matter to a close, we are willing to take the following actions: · ***’s account is completely closedNegative reporting to credit bureaus has not and will not occurPast-due notices are generated by an off-site third party, up to one month in advance** [redacted] should disregard any past-due notices regarding his account (No [redacted] ) · If ** [redacted] would like to discuss alternative resolutions, he can reach me directly via email ( [redacted] ) or call [redacted] Ext***, Monday to Friday, 8:AM to 4:PM EST I hope ** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA March 4, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA Attention: [redacted] Ortiz In reference to: [redacted] Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated February 23, 2015, concerning ** [redacted] *** Customer service is a high priority for us and we take every customer concern very seriously Our records show that ** [redacted] placed an order for our $Pimsleur Quick & Simple offer on November 21, Part of our $Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representatives We have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated February 23, 2014, indicates that ** [redacted] would like to return his Gold level courses for a full refund and have his account removed from our internal collections department Furthermore, ** [redacted] also indicates in the notice dated February 23, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button** [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our database reflects ** [redacted] first initiated contact to our billing department on February 23, During that recorded phone call, our billing representative re-explained the Program, trial period and billing for his two Gold level courses ** [redacted] reached an agreement with our billing representative and he made a payment towards the items, completing his balance** [redacted] called for the second time on February 27, and spoke to our billing representativeHe requested to speak to our billing supervisor and our supervisor returned his phone call on March 4, in an attempt to fully resolve his accountOur supervisor was unable to reach ** [redacted] and left him a voicemail message Had ** [redacted] contacted us within the trial period for Gold level 1, per our terms & conditions, we would have been happy to provide him with return shipping instructions and cancel all future shipments of the Program We regret to hear that ** [redacted] feels that our customer support fell short of his expectationsOur customers are very important and we would like to satisfy his concernsTo assist ** [redacted] in bringing this matter to a close, we are willing to take the following actions: · We have removed his account from our internal collections department and we are willing to make an exception and accept the return of his Gold level courses In order to return Spanish Gold Level and level 2, ** [redacted] will need to write the Return Authorization Numbers on the outside of the boxThe numbers are: R- [redacted] and R- [redacted] · We will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properlyIt will be emailed to the address on file, [redacted] , within one business dayHe should check both his inbox and his spam folder, in case the email is filteredFor the pre-paid shipping, he can print the label and tape it directly on the boxIt will arrive in a separate email from INTERNET ORDER (pkginfo@***.com) with the subject: [redacted] Label DeliveryHe should contact our Customer Service department if he is unable to locate the label · When we receive the return of Gold level and level 2, we will process his full refund of and fully close his accountIf he did not receive Gold level 2, he should contact [redacted] @internetorderllc.com to initiate a Lost Product Investigation, with his permission, which will relieve him of all responsibility for that item · When the courses are returned to our warehouse, we will process his full refund of and at that point, we will consider the matter resolved I hope ** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Patrick C [redacted] Customer Service Manager Internet Order, LLC ***@internetorderllc.com ###-###-####, Ext***

Internet Order, LLCTwo Logan Square N18th StSuite Philadelphia, PA January 31, Revdex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice dated January 31, concerning *** [redacted] Customer service is a high priority for us and we take every customer concern very seriouslyBy way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be chargedOur Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on October 7, and was enrolled in the Program describedAccording to the tracking information, she received the gold level on or about October 30, Our initial contact with *** [redacted] was a phone call that she made to our customer service department on November 24, On that date, she called and spoke to our customer service representative regarding returning the gold level During the phone call, our representative re-explained the Program, trial period, and billing*** [redacted] was offered and accepted a trial extension on the product until January 5, and cancelled future shipments [redacted] contacted our customer service department again on January 5, requesting return instructions for the level Our representative re-explained the Program, trial period, and billing again*** [redacted] was offered and accepted a final trial extension until February 5, *** [redacted] did not contact us again until April 10, at which time the trial had been exceeded and notices about the past due balance were already being sent by mail and emailReturn instructions were denied due to the trial end date of February 5, We were contacted again on May 27, by a man who identified himself as [redacted] ’s husbandHe called in reference to a letter received about the balance for the level and refused to make paymentThe account has remained past dueOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button*** [redacted] was sent a confirmation email that is sent to each customer promptly after she placed her initial order on October 7, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program*** [redacted] indicates in the notice dated January 31, that she would like the company to cease all billing for the product Our customers are very important to us and we would like to satisfy her concernsTo assist *** [redacted] in bringing the matter to a close, we are willing to take the following actions: We will waive the balance due of $for the gold level *** [redacted] will be removed from our internal collections department and the account will be closedI hope *** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetorderllc.com or you can call ###-###-#### Ext [redacted] during the hours of 8:00AM-4:30PM EST Monday through FridayVery truly yours, Dionna B [redacted] Billing Administrator Internet Order, LLC

v\: [redacted] o\: [redacted] w\: [redacted] Internet Order, LLC. 1600 JFK Blvd 3rd Floor Philadelphia, PA 19103 June 8, 2015 RevDex.com Attention: [redacted] 1880 JFK Blvd, Suite 1330 Philadelphia, PA 19103 RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice filed May 8, 2015 concerning [redacted] . Customer service is a high priority for us and we take every customer concern very seriously. By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist Dr. Paul Pimsleur. We market the Pimsleur Quick & Simple introductory course for $9.95 including shipping. Customers can return the Quick & Simple for a full refund within the 30 day trial period and need only pay return shipping. Consumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a 30 day trial period. If the customer decides to keep the Gold course, we bill them four monthly payments of $64. If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged. Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representatives. We have clearly disclosed cancellation and return policies which are liberally administered. Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support. Our records show that [redacted] placed an order for our $9.95 Pimsleur Quick & Simple offer on November 20, 2014 and was enrolled in the Program described above. According to the tracking information, she received Gold level 1 on or about December 21, 2015, Gold level 2 on or about February 15, 2015 and Gold level 3 on or about April 18, 2015. We provided [redacted] with return shipping instructions for all three gold level courses on May 8, 2015 after she called our contact center. We also emailed her a prepaid [redacted] return shipping label on May 12, 2015 so that all return shipping costs could be avoided. Had [redacted] contacted us or emailed our customer service team within the trial period for Gold level 1, per our terms & conditions, we would have been happy to assist her with proper return shipping instructions for Gold level 1 and cancel all future shipments of the Program. [redacted] indicates in the notice dated May 8, 2015 that she was not aware of our Program. Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button. [redacted] was sent a confirmation email that is sent to each customer promptly after she placed her initial order on November 20, 2014 which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program. [redacted] indicates in the notice dated May 8, 2015 that she would like a full refund and she would like her account completely closed. Our customers are very important to us and we would like to satisfy her concerns. To assist [redacted] in bringing the matter to a close, we are willing to take the following actions: · We accepted the return of her three Gold level courses at our warehouse on May 20, 2015. · We processed her full refund of $384.00 on May 20, 2015. At this point, her account is completely closed and we consider the matter fully resolved. I hope [redacted] finds the above actions satisfactory. If you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetoderllc.com or you can call my direct line at ###-###-####, Ext. [redacted] during our normal business hours of 9:30AM-6:00PM EST Monday through Friday. Very truly yours, Patrick C [redacted] Customer Relations Internet Order, LLC Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */

Internet Order, LLC. 1600 JFK Blvd 3rd Floor Philadelphia, PA 19103 February 20, 2015 RevDex.com Attention: [redacted] 1880 JFK Blvd, Suite 1330 Philadelphia, PA 19103 In reference to: [redacted] Case # [redacted] Dear [redacted] , Thank you for the notice dated February 18, 2015, concerning [redacted] . Customer service is a high priority for us and we take every customer concern very seriously. Your notice to our customer service team dated February 18, 2015, indicates that [redacted] would like to have her name and email address removed from our advertising system, including any affiliates associated with us. We regret to hear that [redacted] feels that our customer support fell short of her expectations. Our customers are very important and we would like to satisfy her concerns. Her email address was added to our Global Suppression File as of February 18, 2015. We do ask for a maximum of 10 days for the file to be downloaded by all of our affiliates per CAN-SPAM guidelines. [redacted] should forward a copy of the email mentioning learning a language or the Pimsleur Approach directly to me so that we can identify the affiliate responsible for sending those emails. I hope [redacted] finds the above actions satisfactory. If you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-####. Angelica d [redacted] Customer Service Manager Internet Order, LLC ***@internetorderllc.com ###-###-####

v\: [redacted] o\: [redacted] w\: [redacted] Internet Order, LLCJFK Blvd 3rd Floor Philadelphia, PA October 22, RevDex.com Attention: Kadi-Ann Stewart JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice dated October 21, concerning *** [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on February 7, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about March 13, As of today’s date 10/22/outside of this notice we have not had contact from **or *** [redacted] about the language CDs and the account had been transferred to our internal collections department as the course had not been returned and all billing attempts were declined for Gold level Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on February 7, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program *** [redacted] indicates in the notice dated October 21, that they would like the account removed from our internal collections department and completely closed She also requests that we make billing adjustments for the $that is the price of the Gold Level The notice however does not indicate that **and *** [redacted] have received a Gold Level as they only mention the introductory Quick and Simple order Our customers are very important to us and we would like to satisfy the concernsTo assist **and *** [redacted] in bringing the matter to a close, we are willing to take the following action: We removed his account from our internal collections department on October 22, To promptly resolve the matter, we have launched an internal, inbound Lost Product investigation in an attempt to determine the location of the Gold level courseThis internal action relieves **and *** [redacted] of all responsibility for the itemThey have never been charged for Gold level 1, therefore no refund is necessary As a precaution and in case **and *** [redacted] do have the Gold level they can follow these instructions to return the packageThey will need to write Return Authorization Number [redacted] on the outside of the shipping box and address the package to Internet Order LLC Southampton Road Philadelphia PA • **and *** [redacted] can be assured that nothing further will be billed or shipped to their addressAt this point, the account is completely closed and we consider the matter fully resolved I hope **and *** [redacted] find the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetorderllc.com or you can call ###-###-#### Ext [redacted] during the business hours of 8:00AM-4:30PM EST Monday through Friday Very truly yours, Dionna B [redacted] Billing Administrator Internet Order, LLC / [redacted] Style Definitions */

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you so much for your help in this matter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA May 20, Revdex.com JFK Blvd, Suite Philadelphia, PA Attention: [redacted] RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice dated May 20, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $ Pimsleur Quick & Simple offer on January 6, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about February 3, and he received Gold level on or about April 6, Our initial contact with [redacted] occurred on April 29, when he called our contact center and spoke to our customer service representative regarding the billing for his two Gold level coursesOur representative re-explained the Program, trial period and billing for Gold level and level Our representative provided [redacted] with return shipping instructions for Gold level 2, as the course was still within the trial periodOur representative denied his request to return Gold level because at that point, the item was well outside of the trial periodPer [redacted] ’s request, our representative cancelled all future shipments of the Rapid Learning ProgramOur representative advised him that he had two remaining payments owed on Gold level [redacted] called our contact center for the second and final time on April 29, During the second phone call on April 29, 2015, our representative confirmed our warehouse address so that he could send back Gold level Our representative also re-explained the remaining balance owed on Gold level and the phone call ended shortly thereafter Had [redacted] contacted us or emailed our customer service team within the trial period for Gold level 1, per our terms & conditions, we would have been happy to assist him with proper return shipping instructions for his Gold level course and cancel all future shipments of the Program [redacted] indicates in the notice dated May 20, that he was not aware of our ProgramHowever, our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on January 6, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program [redacted] indicates in the notice dated May 20, that he would like to return his Gold level course for a full refundHe returned Gold level which was received by our warehouse on May 15, He was not billed for Gold level therefore no refund was necessary on that dateWe have had no further contact with [redacted] following the two phone calls on April 29, Our customers are very important to us and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: · We will make an exception and accept the return of his Gold level course outside of the trial periodTo return his Gold level course, [redacted] will need to write the Return Authorization Number on the outside of the boxThe number is: [redacted] · We will also provide him with a preaddressed, prepaid UPS shipping label (weighted for all both items) so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properly and it will be emailed to the address we have on file, [redacted] @***.com, within one business dayThe label is valid for days · When his Gold level course is returned to our warehouse, we will process his full refund of $At that point, we will fully close his account and consider the matter completely resolved I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [email protected] or you can call my direct line at ###-###-####, Extduring our business hours of 9:30AM-6:00PM EST Monday through Friday Very truly yours, Patrick C [redacted] Customer Relations Internet Order, LLC

Internet Order, LLC
*** *** ***
*** ***
*** ** ***
*** *** ***
RevDex.com
*** *** ***
*** *** *** *** ***
*** ** ***
*** *** ** ***
*** *** ***
*** *** ***
*** *** ***
We
are in receipt of the notice dated May 21, concerning MsDoris LBender
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the *** Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul ***We market
the *** Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that *** *** placed an order for our $*** Quick &
Simple offer on February 12, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about April 4,
We
had no contact with *** *** until March 9, On that date, she called
our contact center and spoke to our billing representative regarding her Gold
level courseDuring the phone call, our customer service representative
re-explained the Program, trial period, and billing for her Gold level course
During the call, our representative offered *** *** a trial extension until
May 13, so that she could sample the item for an additional time period
before deciding whether or not to move forward with the Program*** ***
agreed to try out the Gold level course and the phone call endedAll future
shipments past Gold level were cancelled
*** *** emailed our customer service team on May 17, regarding a billing notification
and stated that she had returned the Gold level itemOur representative
advised her that we would need proof of her return, such a receipt or a tracking
number, in order to fully close her accountTo date, *** *** has not
provided us with any proof of return shipping and to close her account, we will
need to launch an internal, inbound Lost Product Investigation*** ***
stated she used the “return to sender” method of sending back her Gold level course
That method rarely returns items to our warehouse as ‘return to sender’
contains no paid postage for the return
Had
*** *** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
*** *** indicates in the notice dated May 21, that she was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button*** *** was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on February 12,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
*** *** indicates in the notice dated May 21, that she would like a full
refund and she would like her account completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist *** *** in bringing the matter to a close, we are willing to take the
following actions:
We have initiated an
internal, inbound Lost Product investigation to determine the location of
the item.This action relieves her of all responsibility for the item
We
processed her full refund of $on May 26, The refund will be visible
on her bank statement within two additional business days
At
this point, her account is completely closed and we now consider the
matter fully resolved
I hope *** ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at *** or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

Complaint 10088480 I am rejecting this response because:The information they provided is incorrectI never received the BASIC CD's I ordered on Jan 11th, They say they will refund my credit card for $in GOOD FAITH but they should do this because I never got what was ordered- Thankfully, the credit card they have on file is no longer valid so they cannot issue the credit to me this way.They state that their service reps are knowledgeable and helpful to customersThis is not true eitherI talked with a rep in mid-Feb, after receiving the GOLD series CD’s, and she did everything to try to convince me to keep the GOLD set’ She went on about how the GOLD series offered more than the BASIC and even offered to extend the trial period if I kept them, I held my ground and she finally gave me the info to ship the package to their "***" address via media mail and to write the RA number on the package, I followed these instructions and was not asked to track the package so I have no receipt or paperwork for this.To update my complaint another package arrived at my house last weekThis package contained the same GOLD series CD's and the enclosed notice said "here's the best part of the Pimsleur Approach Program, your Gold l free trial"This time, Instead of calling their customer service, I went to my post Office and asked the Clerk for helpHe told me to send the package back to them via PRIORITY MAIL which includes the TRACKING INFOThis package was received at their "***" address on Friday, June 20th and the tracking number is;***.I also received an automated phone message from them on June 19th asking me to call them so they can ship my next order!! I feel like I am playing a game of tag! My account was suppose to be closed in Feb 2014, I would like to keep my complaint opened with Revdex.com until they agree to cancel my accountI do not trust Pimsleur Approach and this company should remove their advertising of "$for BASIC CD's".Thank you for your help.Regards,

","serif"">
Internet Order, LLC
*** *** ***
*** ***
Philadelphia, PA
March 13,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ** ***
Complaint ID: ***
Customer No: ***
Dear
Ms***:
We
are in receipt of the notice dated March 11, concerning Mr*** **
***Customer service is a high priority for us and we take every customer
concern very seriously
By
way of background, the *** Approach is an audio-based rapid language
learning program developed by renowned linguist Dr*** ***We market
the *** Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that Mr*** placed an order for our $*** Quick
& Simple offer on January 24, and was enrolled in the Program
described aboveAccording to the tracking information, he received Gold level
on or about February 27, and Gold level on or about May 1, He
received Gold level on or about July 6, and lastly; he received Gold
level on or about September 6,
Our
initial and lone contact with Mr*** did not occur until on March 11,
On that date, he called our contact center and spoke to our billing representative
regarding his Gold level courses and past due balance owed for the itemsDuring
the phone call, our billing representative re-explained the Program, trial
period, and billing for his Gold level coursesOur representative denied Mr***’s
request to return the items, because all four Gold level courses were multiple
months outside of the trial period and can no longer be returned, per company
guidelines
During
the call on March 11, 2015, Mr*** made a payment of $to fully
resolve his past due balance and the phone call ended amicably
Had
Mr*** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
Mr
*** also indicates in the notice dated March 11, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase buttonMr*** was sent a confirmation email
that is sent to each customer promptly after he placed his initial order on January
24, which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
Our
customers are very important to us and we would like to satisfy his concernsTo
assist Mr*** in bringing the matter to a close, we have already taken the
following actions:
We removed his account from
our internal collections department on March 11,
He can be assured that the
matter has not been reported to any external credit rating agency and nothing
further will ever be shipped nor billed
At this point, his account is
completely closed and we consider the matter fully resolvedI hope Mr***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at *** or
you can call my direct line at ###-###-####, Extduring our
business hours of 9:30AM-6:00PM EST Monday through FridayVery truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
March 19, RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ***
Complaint ID: ***
Customer No: ***
Dear
*** ***:
We
are in receipt of the notice dated March 18, concerning *** ***Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administeredOur
average wait times in our call center are less than half a minute and we strive
to deliver excellent customer support.
Our
records show that *** *** placed an order for our $Pimsleur Quick &
Simple offer on July 26, and was enrolled in the Program described above
According to the tracking information, she received Gold level on or about August
27,
We
had no contact with *** *** occurred on September 11, On that date, she
called our contact center and spoke to our customer service representative
regarding her Gold level courseDuring the phone call, our billing representative
re-explained the Program, trial period, and billing for Gold level Our
representative cancelled all future shipments of the program and provided her
with a refund of $for her Quick & Simple course that she claimed was
never receivedDuring the call, our representative also processed a refund of $
for a digital download offer that *** *** claimed to have not orderedOur
representative provided *** *** with return shipping instructions for her Gold
level course, per her request, and the phone call ended amicably
Our
next contact with *** *** was a phone call on December 23, She had
received past due notifications regarding Gold level because the item had not
been returned and all charge attempts were declinedAt that point, her account
has been transferred to our internal collections departmentOur billing
representative denied her request to return Gold level because the item was
well outside of the trial period at that pointOur final contact with *** *** was an email message that she sent our billing department on January 25,
*** *** again requested return shipping information for her Gold level
course, which was well outside of the trial period at that point, and our
representative replied to her email message and advised her to call our contact
center for further assistance
Ms
Hyser indicates in the notice dated March 18, that she was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button*** *** was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on July 26, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
*** *** indicates in the notice dated March 18, that she would like to
return her Gold level course with a prepaid return shipping labelShe would also
like her account removed from our internal collections department and
completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist *** *** in bringing the matter to a close, we are willing to take the
following actions:
We removed her account from
our internal collections department on March 19, and she can be
assured that this matter has not been reported to any external credit
rating agencyIn order to return the Gold level course she will need to
write the Return Authorization Number on the outside of the boxThe
number is: ** ***
We will provide her with a preaddressed,
prepaid *** shipping label so that she avoids all return shipping costs
The label will allow us to track the package to ensure it is delivered
properly and it will be emailed to the address we have on file, ***,
within one business dayThe label is valid for days
When her Gold level course
is returned to our warehouse we will fully close her account. She has not been billed for Gold level
therefore no refund is neededAt that point, we will consider the matter
fully resolvedI hope *** ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [email protected] or
you can call my direct line at ###-###-####, Extduring our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Pimsleur's response is a lie, and their charge was fraudulent.*** is ill and unable to work, but he doesn't qualify for social security disability, so we are poor. I (*** ***, ***'s wife) work, and we live hand-to-mouth, with no extra to spend on learning German. (Why would we want to learn German? I'm sure Germany is a wonderful country, but we have no place nor need to speak the language. *** is too miserably ill to bother, and I wouldn't have the time. My time is spent working and caring for ***.) The credit card used by Pimsleur isn't used often, which is why we were quickly able to note when Pimsleur made a fraudulent charge, and we cancelled the card immediately.In their response, Pimsleur said that *** or I went onto their website, entered our address and a seldom-used credit card, and accepted charges for a product we had no interest in purchasing. That is simply ridiculous. Pimsleur either piggybacked their charges on to a valid internet purchase, or they stole ***'s address and credit card number in another illegal manner. Pimsleur did respond to me and emailed a link to a *** return label. I haven't returned the package yet because my printer is out of black ink. Today I printed it in brown ink (the printer can do that, pretty cool) and hopefully that will be sufficient for ***, so I will drop it off when I get a chance -- it's really a hassle. Pimsleur said they would accept the package back and cancel our account, which is acceptable. However, we insist that there wasn't an account to cancel, since the charge was fraudulently made by Pimsleur. They're not doing us a favor by waving their 30-day policy, when we didn't make an order -- ANY order. When the packages arrived, we opened them, saw they weren't anything we had ordered, and tossed them aside to deal with later -- *** has been too ill to bother, and I haven't had the time. Why should I waste my precious time dealing with a package, when we didn't order it? And although Pimsleur said they are crediting our credit card for $9.95, they don't have our current credit card number, and we certainly aren't giving it to them. Pimsleur didn't agree to pay the $we requested for our time off of work and trouble. We don't accept a response that makes Pimsleur appear to be a legitimate, reasonable, company. They made a fraudulent charge on my credit card. We are willing to close this complaint once Pimsleur gives us written notice that they have "closed our account", however, we want this response included.
Regards,
*** and *** ***

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
April 1,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ***
Complaint ID: ***
Customer No: ***
Dear
*** ***:
We
are in receipt of the notice dated March 31, concerning *** ***Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that *** *** placed an order for our $Pimsleur Quick &
Simple offer on October 9, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about November 10, 2014, level on or about January 13, 2015, and level on or
about March 23,
We
had no contact with *** *** until March 31, On that date, he called our
contact center and spoke to our customer service representative regarding his three
Gold level coursesDuring the phone call, our customer service representative
re-explained the Program, trial period, and billing for his three Gold level courses
Our representative cancelled all future shipments of the Program and denied his
request to return Gold level and level because at that point, the items were
well outside of the trial periodOur representative advised *** *** Gold
level that we would be happy to provide him with return instructions for Level
which was still within the trial period*** *** stated that he had not
opened the items and stated that he wanted to return all three coursesOur
customer service representative received permission to make an exception
regarding level and then provided *** *** with return shipping instructions
for that item*** *** was advised that we would process his refund of $
that he had paid towards Gold level on March 31,
*** *** asked to speak to a supervisor during the call on March 31, and on
that same date; he spoke to our customer service supervisorOur supervisor reiterated
the fact that Gold level was roughly three months outside of the trial period
and cannot be returnedOur supervisor also advised *** *** that we are
willing to make an exception and accept a return of Gold level outside of the
trial period along with the return of Gold level Our supervisor also
explained that we would provide him with a prepaid *** label so that all return
shipping costs could be avoided*** *** was advised that nothing further
would be shipped or billed and his account would be fully closed when the two Gold
level courses were returned to our warehouseHe accepted this resolution and
the phone call ended amicably
Had
*** *** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
*** *** indicates in the notice dated March 31, that he was not aware of our
ProgramHowever, our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase button*** *** was sent a confirmation email that
is sent to each customer promptly after he placed his initial order on October 9,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
To
assist *** *** in bringing the matter to a close, we have already taken the following
actions:
We provided him with return
shipping instructions for his Gold level and Gold level courses, both
of which were outside of the trial period, during the phone call on March
31, To return the items, he will need to write the Return
Authorization Numbers on the outside of the boxThe numbers are:
*** and ***
We processed a refund of $
that *** *** had paid towards Gold level on March 31, The refund
will be visible on his bank statement within two additional business days
We provided him with a prepaid
*** shipping label on March 31, to ensure that he avoids all return
shipping costsThe label will allow us to track the package to confirm it
is delivered properly and it was emailed to the address listed on the
notice, ***@***.com, on March 31, The *** label is valid
for days
When
his Gold level and level courses are returned to our warehouse we will
fully close his account*** ***’s Gold level course is roughly three
months outside of the trial period and as previously stated cannot be returned
Nothing further will be shipped or billed and when his Gold level courses
are returned to our warehouse we will consider this matter fully resolved
I hope *** ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at ***@internetoderllc.com or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

Internet Order, LLCTwo Logan Square N18th StSuite Philadelphia, PA January 26, Revdex.com Attention: *** *** JFK Blvd, Suite Philadelphia, PA RE: *** *** Complaint ID: *** Customer No: *** Dear *** ***: We are in receipt of the response by *** ***In *** ***’s response he states again that he did not order from our company and elaborates in this response that his card was stolen at the time of the orderThe previous response we submitted does acknowledge that *** *** states he did not place the order with our company and states that we will close the accountLet us elaborate and note that in the closing of the account we will not be contacting *** *** and the account is being removed from our internal collections department upon receipt of his original complaintI hope *** *** finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at ***@internetorderllc.com or you can call ###-###-#### Ext*** during the hours of 8:00AM-4:30PM EST Monday through FridayVery truly yours, Dionna B*** Billing Administrator Internet Order, LLC