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Reviews Internet Order

Internet Order Reviews (536)

*** *** ***
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*** *** *** *** ***
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*** *** ***
We
are in receipt of the notice dated April 24, concerning Mr*** ***Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist *** *** ***We market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that Mr*** placed an order for our $Pimsleur Quick &
Simple offer on January 9, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about February 6, and he received Gold level on or about April 13,
We
had no contact with Mr*** until April 24, On that date, he called our
contact center and spoke to our customer service representative regarding his two
Gold level coursesDuring the phone call, our customer service representative
re-explained the Program, trial period, and billing for his two Gold level courses
Our representative cancelled all future shipments of the Program, per *** ***
request, then provided him with return shipping instructions for Gold level
Our representative denied his request to return Gold level because at that
point, the item was well outside of the trial periodOur representative again advised
Mr*** that we would be happy to provide him with return instructions for Level
2, which was still within the trial period, but Gold level could not be
returned at that point
During
the phone call on April 24, 2015, our customer service representative received
permission from a customer service supervisor to make an exception regarding Gold
level and provided Mr*** with a 25% discount, so that he would have just
one remaining payment for the course to complete his balance in fullHe accepted
this resolution and the phone call ended
Had
Mr*** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
Mr
*** indicates in the notice dated April 24, that he was not aware of our
ProgramHowever, our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase buttonMr*** was sent a confirmation email that
is sent to each customer promptly after he placed his initial order on January 9, which explains fully the Program; and
each and every course we ship includes documentation that clearly explains the
terms and conditions of the Program
To
assist Mr*** in bringing the matter to a close, we are willing to take the following
actions:
As a sign of good faith, we
are willing to make an exception and accept the return of Gold level
outside of the trial periodTo return the Gold level and level
courses he will need to write the Return Authorization Numbers on the
outside of the boxThe numbers are: ** *** *** ** ***
We will provide him with a
prepaid UPS return shipping label to ensure that he avoids all return
shipping costsThe label will allow us to track the package to confirm it
is delivered properly and it will be emailed to the address listed on the
notice, ***, on April 28, and will be label for
additional daysThe UPS label will arrive in a separate email from
INTERNET ORDER (***) Subject: UPS Label Delivery*** ***
should be sure to check his junk/spam folder as emailed labels frequently
can be filteredYou can print it out then tape it directly on the box
When
his Gold level and Gold level courses are returned to our warehouse we
will fully close his accountWhen both items are returned to our
warehouse we will process his full refund of $and at that point, will
consider this matter fully resolved
I hope Mr***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at *** or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

Internet Order, LLC
Roman","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
June 16,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ** ***
Complaint ID: ***
Customer No: ***
Dear
*** ***:
We
are in receipt of the notice dated June 12, concerning *** *** ***
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that *** *** placed an order for our $Pimsleur Quick
& Simple offer on January 12, and was enrolled in the Program
described aboveAccording to the tracking information, he received Gold level
on or about February 17,
*** *** states in the notice dated June 12, that he has no longer possession
of Gold level Had *** *** contacted us or emailed our customer service
team within the trial period for Gold level 1, per our terms & conditions,
we would have been happy to assist him with proper return shipping instructions
for Gold level
*** *** indicates in the notice dated June 12, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button*** *** was sent a confirmation email that is
sent to each customer promptly after he placed his initial order on September 21, which explains fully the Program; and
each and every course we ship includes documentation that clearly explains the
terms and conditions of the Program
*** *** indicates in the notice dated June 12, that he would also like
his account completely closed he does not feel he should have to return the
product
Our
customers are very important to us and we would like to satisfy his concernsTo
assist *** *** in bringing the matter to a close, we are willing to take
the following actions:
We will make an exception and
we have fully closed his accountThis letter can serve as official confirmation
that his account is completely closed and nothing further will be shipped
or billed
To clarify, *** ***’s
account is completely closed and was removed from our internal collections
department on June 16, At this point, we consider the matter fully
resolved.I hope *** ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at ***@internetoderllc.com or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
December 21,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ***
Complaint ID: ***
Customer No: ***
Dear
*** ***:
We
are in receipt of the rejected response dated December 22, concerning *** *** ***Customer service is a high priority for us and we take every customer
concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that *** *** placed an order for our $Pimsleur Quick
& Simple offer on August 21, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about September 19,
Our
initial contact with *** *** was a phone call that he made to our customer
service center on October 21, On that date, he called and spoke to our customer
service representative regarding cancelling his accountDuring the phone call,
our customer service representative re-explained the Program, trial period, and
billingOur representative offered to extend *** ***’s trial period until
December 21st, and to cancel all future shipments of the
Program*** *** agreed to trial extension and cancelled the remaining
shipments*** *** did not contact us again to return the product
Our
webpages provide the details of our Quick & Simple offer, including the
Program, clearly and conspicuously in multiple visible locations including a
predominate location immediately adjacent to the “GET MY CDs NOW” point of
purchase button*** *** was sent a confirmation email that is sent to
each customer promptly after he placed his initial order on August 21, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
*** *** indicates in the rejected response dated December 22, that he did
not keep the product as he believes it was against FTC guidelines for our
company to send it to him and that he wishes to receive a refund for the charges
that were applied
Our
customers are very important to us and we would like to satisfy his concernsTo
assist *** *** in bringing the matter to a close, we are willing to take
the following actions:
We removed his account from
our internal collections department on December 21, To date this was
not reported to any credit agencies and has not and will not affect *** ***’s credit
*** *** can be assured
that nothing further will be billed or shipped to his address
Since *** *** was not
aware that the Gold level course would be sent as a part of the original
order and discarded the product for this reason we will close the account
without the return of the package
We will issue a refund check
to *** *** in the amount of $which was billed on the Gold
Level The card that *** *** was originally billed on is now
invalid which is why we cannot process an immediate refund to the card
This refund check will be sent to the address *** *** listed in his original
complaint
I hope *** ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at ***@internetorderllc.com
or you can call ###-###-#### Ext*** during the hours of 8:00AM-4:30PM EST
Monday through Friday
Very truly
yours,
Dionna
B***
Billing
Administrator
Internet
Order, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. There is only one problem: the business wants me to return Gold Level 3. I am happy to do this, but I have not yet received it, and since I never received Gold Level 2, I need to know what to do if I don't receive level so that my account is fully closed. Please advise
Regards,
*** ***

class="MsoNormal" "text-align:right" align="right">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
March 23,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ***
Complaint ID: ***
Customer No: ***
Dear
*** ***:
We
are in receipt of the notice dated March 20, concerning *** ***Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that *** *** placed an order for our $Pimsleur Quick &
Simple offer on January 22, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about February 26,
We
had no contact with *** *** occurred on April 16, On that date, she
called our contact center and spoke to our customer service representative
regarding her Gold level courseDuring the phone call, our billing representative
re-explained the Program, trial period, and billing for Gold level Our
representative cancelled all future shipments of the Program and denied her
request to return Gold level because at that point, the item was well outside
of the trial periodTo resolve her concerns regarding the remaining billing
for Gold level 1, our representative advised her that we would provide a 25%
discount on her Gold level course so that she would have to make just two
further payments of $to close out her account*** *** agreed to that
resolution and the phone call ended amicably
Our
billing representative made two separate attempts to reach her by phone after
her account was transferred to our internal collections department for the past
due balance on her Gold level courseThe first phone call was made on June
14, and the second phone call was made on February 5, On both occasions,
our billing representative left *** *** voicemail messages and our records
show that neither voicemail message was returnedTo date, we have had no
further contact with her following the initial phone call she made to our
customer service center on April 16,
Had
*** *** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for Gold level
*** *** indicates in the notice dated March 20, that she was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button*** *** was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on January 22,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
*** *** indicates in the notice dated March 20, that she would like to
return her Gold level course for a full refundShe would also like her
account removed from our internal collections department and completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist *** *** in bringing the matter to a close, we are willing to take the
following actions:
We removed her account from
our internal collections department on March 23, and she can be
assured that this matter has not been reported to any external credit
rating or collections agency
We are willing to make an
exception and allow the return of her Gold level courseShe will need
to write the Return Authorization Number on the outside of the boxThe
number is: R-
We will provide her with a preaddressed,
prepaid *** shipping label so that she avoids all return shipping costs
The label will allow us to track the package to ensure it is delivered
properly and it will be emailed to the address we have on file, ***@***.com,
within one business dayThe label is valid for days
When her Gold level course
is returned to our warehouse we process her full refund of $and then
fully close her accountAt that point, we will consider the matter fully
resolvedI hope *** ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at ***@internetoderllc.com or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

class="MsoNormal" "text-align:right" align="right">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
March 18,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ** ***
Complaint ID: ***
Customer No: ***
Dear
*** ***:
We
are in receipt of the notice dated March 17, concerning *** *** ** ***Customer service is a high priority for us and we take every customer
concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that *** *** placed an order for our $Pimsleur Quick
& Simple offer on September 8, and was enrolled in the Program
described aboveAccording to the tracking information, she received Gold level
on or about October 8, 2014, Gold level on or about December 9, and
lastly; she received Gold level on or about March 3,
We
had no contact with *** *** occurred on March 17, On that date, she
called our contact center and spoke to our billing representative regarding her
Gold level coursesDuring the phone call, our billing representative
re-explained the Program, trial period, and billing for her three Gold level courses
Our representative provided *** *** with return instructions for Gold
level and denied her request to return Gold level and level 2, because the items
were both well outside of the trial period
Had
*** *** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
*** *** indicates in the notice dated March 17, that she was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button*** *** was sent a confirmation email that is
sent to each customer promptly after she placed her initial order on September 8,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
*** *** indicates in the notice dated March 17, that she would like to
return her three Gold level courses for a full refundShe would also like her
account removed from our internal collections department and completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist *** *** in bringing the matter to a close, we are willing to take
the following actions:
We removed her account from
our internal collections department on March 18, and she can be
assured that this matter has not been reported to any external credit
rating agencyIn order to return the Gold level courses she will need to
write the Return Authorization Numbers on the outside of the boxThe
numbers are: ** ***, ** *** and ** ***
We will provide her with a preaddressed,
prepaid *** shipping label so that she avoids all return shipping costs
The label will allow us to track the package to ensure it is delivered
properly and it will be emailed to the address we have on file, ***,
within one business dayThe label is valid for days
When her three Gold level courses
are returned to our warehouse, we will process her full refund and then
fully close her accountAt that
point, we will consider the matter fully resolvedI hope *** ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at ***@internetoderllc.com or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
*** *** ***
*** ***
*** ** ***
*** *** ***
RevDex.com
*** *** ***
*** *** *** *** ***
*** ** ***
*** *** ** ***
*** *** ***
*** *** ***
*** *** ***
We
are in receipt of the notice dated May 21, concerning MsDoris LBender
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the *** Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul ***We market
the *** Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that *** *** placed an order for our $*** Quick &
Simple offer on February 12, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about April 4,
We
had no contact with *** *** until March 9, On that date, she called
our contact center and spoke to our billing representative regarding her Gold
level courseDuring the phone call, our customer service representative
re-explained the Program, trial period, and billing for her Gold level course
During the call, our representative offered *** *** a trial extension until
May 13, so that she could sample the item for an additional time period
before deciding whether or not to move forward with the Program*** ***
agreed to try out the Gold level course and the phone call endedAll future
shipments past Gold level were cancelled
*** *** emailed our customer service team on May 17, regarding a billing notification
and stated that she had returned the Gold level itemOur representative
advised her that we would need proof of her return, such a receipt or a tracking
number, in order to fully close her accountTo date, *** *** has not
provided us with any proof of return shipping and to close her account, we will
need to launch an internal, inbound Lost Product Investigation*** ***
stated she used the “return to sender” method of sending back her Gold level course
That method rarely returns items to our warehouse as ‘return to sender’
contains no paid postage for the return
Had
*** *** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
*** *** indicates in the notice dated May 21, that she was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button*** *** was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on February 12,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
*** *** indicates in the notice dated May 21, that she would like a full
refund and she would like her account completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist *** *** in bringing the matter to a close, we are willing to take the
following actions:
We have initiated an
internal, inbound Lost Product investigation to determine the location of
the item.This action relieves her of all responsibility for the item
We
processed her full refund of $on May 26, The refund will be visible
on her bank statement within two additional business days
At
this point, her account is completely closed and we now consider the
matter fully resolved
I hope *** ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at *** or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
September 15,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated September 8, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on November
5, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated September 8, 2014, indicates that [redacted]
would like to have his account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated September 8, 2014, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via an email to our Customer Service department on September 6,
A billing supervisor replied to his request to cease all billing on September
11, 2014, and advised the account would be closed due to [redacted]'s
misunderstanding of the ProgramAt that point, [redacted] had already received
all four levels of our Spanish series and was charged a total of $
We regret to hear
that [redacted] feels that our customer support fell short of his expectations
Our customers are very important and we would like to satisfy his concernsTo
assist [redacted] in bringing this matter to a close, we have taken the
following actions:
· The
account was removed from our internal Collections department on September 11,
The outstanding balance has been dismissed and the account is completely
closed[redacted] should allow a period of up to thirty days to no longer
receive past-due notices referencing Account No[redacted]
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">[redacted]
*
*
[redacted]
*
[redacted]
We
are in receipt of the notice dated March 26, concerning [redacted]Customer service is a high priority for us and we take every customer
concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on October 22, and was enrolled in the Program described
aboveAccording to the tracking information, she received her Gold level course
on or about November 19,
Our
lone contact with [redacted] occurred on March 18, On that date, [redacted] called our contact center and spoke to our billing representative
regarding the past due balance on Gold level During the phone call on March
18, 2015, our billing representative re-explained the Program, trial period,
and billing for Gold level Our billing representative denied her request to
return Gold level because at that point, the item was well outside of the
trial periodTo resolve the remaining balance owed on Gold level 1, our
representative offered [redacted] a settlement price of $[redacted]
declined the settlement offer during the phone call and stated that she would
call us backAt the time of her phone call to us on March 18, 2015, Gold level
was roughly three months outside of the trial period
To
date, we have had no further contact with [redacted]Had [redacted]
contacted us or emailed our customer service team within the trial period for
Gold level 1, per our terms & conditions, we would have been happy to
assist her with proper return shipping instructions for Gold level
[redacted] indicates in the notice dated March 26, that she was not aware of
our ProgramHowever, our webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a confirmation
email that is sent to each customer promptly after she placed her initial order
on October 22, which explains fully the Program; and each and every course
we ship includes documentation that clearly explains the terms and conditions
of the Program
[redacted] indicates in the notice dated March 26, that she would like to
return her Gold level She also would like her account removed from our internal
collections department and completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
We removed her account from
our internal collections department on March 26, [redacted] can be
assured that this matter has not been reported to any external credit
rating or collections agency
We are willing to make an
exception and allow the return of her Gold level course outside of the
trial periodShe will need to write the Return Authorization Number on
the outside of the boxThe number is: R- [redacted]
We will provide her with a preaddressed,
prepaid [redacted] shipping label so that she avoids all return shipping costs
The label will allow us to track the package to ensure it is delivered
properly and it will be emailed to the address we have on file, [redacted],
within one business dayThe label is valid for days
She was
never billed for Gold level therefore no refund is necessaryWhen her Gold level course
is returned to our warehouse we will fully close her account and at that
point, we will consider the matter fully resolvedI hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted] or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through FridayVery truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 16,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated October 13, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on July
8, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated October 13, 2014, indicates that [redacted]
would like to have his account removed from our internal Collections department
and be completely closed
It should be
noted that our webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is
sent to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of Mr
Monaghan occurred via a phone call to our Billing department on October 13,
Per company policy, our representative denied his request to return the
Spanish Gold Level course as [redacted]
contacted us well outside the designated trial period and the account had
entered a delinquent status
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we have
taken the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Spanish Gold Level [redacted] has already been provided with return
instructions, a Return Authorization Number and a pre-addressed, pre-paid [redacted]
shipping label so that he avoids all return shipping costs
·
Upon
return of Spanish Gold Level 1, a refund for the amount of $will be
processed to the card on file ([redacted], ExpJuly/2015)The account
will then be completely closed and the matter considered resolved
I hope Mr
Monaghan finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
April 14,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
**
[redacted][redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated April 7, 2014, concerning **[redacted][redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that **[redacted] placed an order for our Pimsleur Quick & Simple offer on October
16, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated April 7, 2014, indicates that **[redacted] would
like to have his account removed from our internal Collections department and
be completely closed
Furthermore, **
[redacted] also states in the notice dated April 7, 2014, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button**[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our database reflects the first point of contact successfully received on
behalf of **[redacted] occurred via a phone call to our Billing department on April
7, During that
recorded call, our representative explained the Program details and denied **
[redacted]'s request to return French Gold Level as the item was too far outside
the designated return periodOur representative submitted a supervisor
callback request and the call concluded
**[redacted] called our Customer Service department shortly after only be advised
by our representative that he would need to request further assistance from our
Billing departmentOur representative also confirmed all future shipments had
been cancelled
We regret to
hear that **[redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist **[redacted] in bringing this matter to a close, we are
willing to take the following actions:
· As a sign of
good faith, we are willing to make an exception and accept the return of French
Gold Level To return the course, **[redacted] will need to write the Return
Authorization Number on the outside of the boxThe number is:
R- [redacted] Gold
• We will
also provide him with a pre-addressed, pre-paid [redacted] shipping label so that he
avoids all return shipping costsThe label will allow us to track the package
to ensure it is delivered properlyIt will be emailed to the address on file,
[redacted].[redacted], within one business dayHe should check both his inbox
and his spam folder, in case the email is filteredFor the pre-paid shipping, he
can print the label and tape it directly on the boxIt will arrive in a
separate email from INTERNET ORDER ([redacted]) with the subject: [redacted]
Label DeliveryHe should contact our Customer Service department if he is
unable to locate the label
· Upon return of the
Gold Level course, his account will be completely closed and matter considered
fully resolved
I hope **
[redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

class="MsoNormal" "text-align:right" align="right">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
May 14,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated May 9, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick &
Simple offer on December 22, and was enrolled in the Program described
aboveAccording to the tracking information, she received her Gold level
course on or about January 29,
We
had no contact with [redacted] until May 4, On that date, our customer care team received her
email message and replied, advising her to please contact us by phone to resolve
her account, for both security and internal company procedure
She
called our contact center on May 9, and spoke to our representative regarding
Gold level Our representative re-explained
the Program, trial and billing for LOur representative also explained that
the Gold level course was more than two months outside of the trial period
and could not be returned, per company policy
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for her Gold level
course
[redacted] indicates in the notice dated May 9, that she was not aware of our
ProgramHowever, our webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on December 22,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
[redacted] indicates in the notice dated May 9, that she would like to return her
Gold level 1course for a full refund and she would also like her account fully
closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take the
following actions:
·
We
will make an exception and accept the return of her Gold level course outside
of the trial periodWe have accepted the bank dispute filed by [redacted] and
she has been fully refunded as of May 14,
·
To
return her Gold level course, [redacted] will need to write the Return
Authorization Number on the outside of the boxThe number is: [redacted] for Tagalog
Gold level
·
We
will also provide her with a preaddressed, prepaid [redacted] shipping label (weighted
for all four items) so that she avoids all return shipping costsThe label
will allow us to track the package to ensure it is delivered properly and it
will be emailed to the address we have on file, [redacted], within one
business dayThe label is valid for days
·
When
her Gold level course is returned to our warehouse we will fully close her
account and at that point, we will consider the matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 28,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated October 22, 2014, concerning [redacted]Customer service
is a high priority for us and we take every customer concern very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on June
23, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated October 22, 2014, indicates that [redacted]
would like to have her account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated October 22, 2014, that she was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email that
is sent to each customer promptly after she placed her initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Billing department on October 22, During
several recorded phone calls, [redacted]'s requests to return French Gold Level
were denied, per company policy[redacted] declined our representative's
attempts to negotiate a settlement to close the accountHad [redacted]
contacted us within the first trial period, a representative would certainly
have provided the necessary return instructions
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing this matter to a close, we have taken
the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of French Gold Level To return the courses she will need to write the Return
Authorization Number on the outside of the boxThe number is:
R - [redacted] French Gold Level
·
We
will also provide her with a pre-addressed, pre-paid [redacted] shipping label so that
she avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted], within one business day[redacted] should check both her inbox and her spam folder, in case the email is
filteredFor the pre-paid shipping, she can print the label and tape it
directly on the boxThe email is from INTERNET ORDER (pkginfo@[redacted].com) with the
subject: [redacted] Label DeliveryShe should contact our Customer Service department
if she is unable to locate the label·
The
account will be closed and we will consider the matter resolved upon return of French
Gold Level
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

class="MsoNormal" "text-align:right" align="right">Internet Order, LLC
[redacted]
Philadelphia, PA
July 23,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
Ms[redacted]:
We
are in receipt of the notice filed August 19, concerning Mr[redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the [redacted] Approach is an audio-based rapid language
learning program developed by renowned linguist Dr[redacted]We market
the [redacted] Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that Mr[redacted] placed an order for our $[redacted] Quick
& Simple offer on September 30, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about November 1,
Our
lone contact with Mr[redacted] occurred on January 12, On that date, he
called our customer service center and spoke to our billing representative
regarding his Gold level courseOur representative explained that the course
was outside of the trial period at that point and per company policy, our
representative denied his request to return Gold level 1, because the course
was well outside of the trial period and his account had been transferred to
our internal collections department
Had
Mr[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
Mr
[redacted] indicates in the notice dated August 19, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase buttonMr[redacted] was sent a confirmation email that is
sent to each customer promptly after he placed his initial order on September 11,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
Mr
[redacted] indicates in the notice dated August 19, that he would like to
return his Gold level course and avoid all return shipping costsHe would
also like his account removed from our collections department
Our
customers are very important to us and we would like to satisfy his concernsTo
assist Mr[redacted] in bringing the matter to a close, we are willing to take
the following actions:
·
We
removed Mr[redacted]'s account from our internal collections department on August
23, and as a sign of good faith, we are willing to accept the return of
Gold level outside of the trial periodTo return his Gold level course,
Mr[redacted] will need to write the Return Authorization Number on the outside
of the boxThe number is: [redacted]
We will provide him with a
preaddressed, prepaid UPS shipping label so that he avoids all return
shipping costsThe label will allow us to track the package to ensure it
is delivered properly and it will be emailed to the address we have on
file, [redacted], within one business dayThe label is valid
for daysMr[redacted] should be sure to check his junk/spam folder in
case the emailed label is filtered
When
Gold level is returned to our warehouse his account will be completely
closedHe was never billed for Gold level therefore no refund is
necessary and at that point, we will consider the matter fully resolved
I hope Mr[redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted] or
you can call my direct line at ###-###-####, Extduring our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 19,
RevDex.com
Attention: [redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated June 18, concerning [redacted] (copy attached)
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged.
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on December 5, and was enrolled in the Program
described aboveAccording to the tracking information, he received Gold level
on or about January 5, 2015.
Our
initial contact with [redacted] was a phone call that he made to our customer
service center on January 5, On that date, he called and spoke to our customer
service representative regarding his Gold level courseDuring the phone
call, our customer service representative re-explained the Program, trial period, and
billing for his Gold level coursePer [redacted]'s request, our
representative cancelled all future shipments of the Program and provided him
with return shipping instructions for his Gold level course
Our
next contact with [redacted] was an email message that he sent to our customer
service team on March 18, On that date, [redacted] replied to a billing
email that we sent him regarding his Gold level course and he indicated in his reply
that that he had already returned his Gold level courseOur representative
replied to his email on March 18, and advised [redacted] that he should
contact our billing department for assistance because at that point, his
account had been transferred to our internal collections department as the course had not been returned and all billing attempts were declined for Gold level 1.
Our final contact with [redacted] was an email message that he sent on
April 21, He again indicated that he had already returned his Gold level
courseWe have not received the return of his Gold level course and on
April 27, 2015, we replied to his email and requested that he provide us with a
tracking number or receipt showing proof of the returned item so that we could
fully close his account[redacted] did not respond to our email response
message asking for proof of his return
Had
[redacted] provided us with a tracking number or receipt showing proof the returned
item, we would have been happy to remove his account from our internal
collections department
Our
webpages provide the details of our Quick & Simple offer, including the
Program, clearly and conspicuously in multiple visible locations including a
predominate location immediately adjacent to the "GET MY CDs NOW" point of
purchase button[redacted] was sent a confirmation email that is sent to each
customer promptly after he placed his initial order on December 5, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated December 5, that he would also like his
account removed from our internal collections department and completely closed
He also requests reimbursement for the return shipping costsTo date, the item
has not been received by our warehouse and [redacted] has not provided us with
a tracking number or receipt showing proof of his returnPer our terms and
conditions, customers are responsible for return shipping costs
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
We removed his account from
our internal collections department on June 19, To promptly resolve the
matter, we have launched an internal, inbound Lost Product investigation in
an attempt to determine the location of his Gold level courseThis
internal action relieves him of all responsibility for the itemHe was
never charged for Gold level 1, therefore no refund is necessary
•[redacted] can be assured
that nothing further will be billed or shipped to his addressAt this point,
his account is completely closed and we consider the matter fully
resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com or
you can call ###-###-#### Ext[redacted] during our business hours of 9:30AM-6:00PM
EST Monday through Friday.Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 16,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated October 11, 2014, concerning [redacted]Customer service
is a high priority for us and we take every customer concern very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on March
26, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated October 11, 2014, indicates that [redacted]
would like to have her account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated October 11, 2014, that she was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email that
is sent to each customer promptly after she placed her initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
With the
exception of the notice, extensive review of our records reflects the last
point of contact received on behalf of [redacted] occurred via a phone call to
our Customer Service department on June 12, During that recorded phone
call [redacted] discovered she had not returned the Spanish Gold Level course
as directed but had accidentally returned her Quick and Simple courseOur representative
advised [redacted] to return the course as previously directed in order to close
her account
It should be
noted that all billing is delayed during a designated return period to allow
ample time for a course return to be received and processedTo date, neither
our warehouse nor our corporate office has received the Spanish Gold Level
courseAs a result, [redacted] was charged $and the account entered a delinquent
status
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Spanish Gold Level To return the course she will need to write the Return
Authorization Number on the outside of the boxThe number is:
R - [redacted] - [redacted]
·
If
[redacted] cannot locate Spanish Gold Level 1, we will have to launch an
internal Lost Product Investigation to determine the location of the course
Per company policy, [redacted] must provide us with either verbal or written
permission to do so by emailing [redacted] or by calling our
Customer Service team on ###-###-#### during our business hours of
8:30AM-8:30PM EST, Monday through FridayAny representative will be able to
assist with her request
·
The
account will be closed and we will consider the matter resolved upon return of Spanish
Gold Level 1, or given authorization to launch the Lost Product Investigation
A refund for the amount of $will then be processed to the card on file ([redacted], ExpOctober/2015)
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 19,
RevDex.com
Attention: [redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated June 18, concerning [redacted] (copy attached)
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged.
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on December 5, and was enrolled in the Program
described aboveAccording to the tracking information, he received Gold level
on or about January 5, 2015.
Our
initial contact with [redacted] was a phone call that he made to our customer
service center on January 5, On that date, he called and spoke to our customer
service representative regarding his Gold level courseDuring the phone
call, our customer service representative re-explained the Program, trial period, and
billing for his Gold level coursePer [redacted]'s request, our
representative cancelled all future shipments of the Program and provided him
with return shipping instructions for his Gold level course
Our
next contact with [redacted] was an email message that he sent to our customer
service team on March 18, On that date, [redacted] replied to a billing
email that we sent him regarding his Gold level course and he indicated in his reply
that that he had already returned his Gold level courseOur representative
replied to his email on March 18, and advised [redacted] that he should
contact our billing department for assistance because at that point, his
account had been transferred to our internal collections department as the course had not been returned and all billing attempts were declined for Gold level 1.
Our final contact with [redacted] was an email message that he sent on
April 21, He again indicated that he had already returned his Gold level
courseWe have not received the return of his Gold level course and on
April 27, 2015, we replied to his email and requested that he provide us with a
tracking number or receipt showing proof of the returned item so that we could
fully close his account[redacted] did not respond to our email response
message asking for proof of his return
Had
[redacted] provided us with a tracking number or receipt showing proof the returned
item, we would have been happy to remove his account from our internal
collections department
Our
webpages provide the details of our Quick & Simple offer, including the
Program, clearly and conspicuously in multiple visible locations including a
predominate location immediately adjacent to the "GET MY CDs NOW" point of
purchase button[redacted] was sent a confirmation email that is sent to each
customer promptly after he placed his initial order on December 5, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated December 5, that he would also like his
account removed from our internal collections department and completely closed
He also requests reimbursement for the return shipping costsTo date, the item
has not been received by our warehouse and [redacted] has not provided us with
a tracking number or receipt showing proof of his returnPer our terms and
conditions, customers are responsible for return shipping costs
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
We removed his account from
our internal collections department on June 19, To promptly resolve the
matter, we have launched an internal, inbound Lost Product investigation in
an attempt to determine the location of his Gold level courseThis
internal action relieves him of all responsibility for the itemHe was
never charged for Gold level 1, therefore no refund is necessary
•[redacted] can be assured
that nothing further will be billed or shipped to his addressAt this point,
his account is completely closed and we consider the matter fully
resolvedI hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com or
you can call ###-###-#### Ext[redacted] during our business hours of 9:30AM-6:00PM
EST Monday through FridayVery truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
August 20,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
Case
# [redacted]
Customer
No: [redacted]
Dear
Heather,
Thank you for
the notice dated August 17, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on May
5, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated August 17, 2014, indicates that [redacted]
would like to receive a refund for a product outside the designated trial and billing
grace period
Furthermore, [redacted] also states in the notice dated August 17, 2014, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflect the first contact received on behalf of [redacted]
occurred via a phone call to our Customer Service department on June 5,
During that recorded phone call, [redacted] requested to cancel his account
Our representative explained the Italian Gold Level course shipped the day
prior and was currently in transitOur representative advised [redacted] to
contact our Customer Service department for return instructions once the item
arrived if he was not interested in utilizing the free trial period[redacted]
accepted this information
[redacted]
called our Customer Service department again on August 17, 2014, 2:PM EST
During that recorded phone call, our representative explained all Program
details; confirmed all future shipments were already cancelled; and denied [redacted]'s request to return Italian Gold Level 1, per company policyOur
representative applied a 25% discount to remove one of the scheduled payments
associated with the course and explained there would be one final payment
scheduled[redacted] accepted this information
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We
are willing to make an exception and authorize the return of Italian Gold Level
To return the course, [redacted] will need to write the Return Authorization
Number on the outside of the boxThe number is:
R
– [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properlyIt will be emailed to the address on
file, [redacted]He should check both his inbox and his spam folder,
in case the email is filteredFor the pre-paid shipping, he can print the
label and tape it directly on the boxIt will arrive in a separate email from
INTERNET ORDER ([email protected]) with the subject: [redacted] Label DeliveryHe
should contact our Customer Service department if he is unable to locate the
label
·
Upon
return of Italian Gold Level 1, a refund for the amount of $will be
processed to the card on file ([redacted], Exp[redacted])The
account will then be considered completely closed and the matter resolved
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
** C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
December 18,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No:
Dear
[redacted],
Thank you for
the notice dated December 17, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on September
16, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated December 17, 2014, indicates that [redacted]
would like to have his account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated December 17, 2014, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of Mr
Manhas occurred via a phone call to our Customer Service department on July 17,
During that recorded phone call, our representative clearly explained all
Program details and encouraged [redacted] to remain in the Program until he at
least evaluated the Quick and Simple course[redacted] agreed to call before
August 7, 2014, if he decided not to receive future shipmentsAs no call was
received, the shipping of advanced levels proceeded as scheduled
On October 24,
2014, [redacted] emailed our Billing department regarding a past-due notice
Our representative replied on October 28, 2014, advising [redacted] to call as
the account could not be addressed via emailFurther contact was not received
until December 16, Our representative denied [redacted]' return requests,
per company policy, and submitted a supervisor callback request during that
recorded call
[redacted] called
again on December 17, 2014, to request an email address to direct his concerns
toOur representative explained all inquiries pertaining to accounts
transferred to our internal Collections department would need to be routed accordingly
Our representative also confirmed a callback request was submitted
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing the matter to a close, we are
willing to take the following actions:
· As
a sign of good faith, we are willing to make an exception and allow the return
of both Spanish Gold Level and Gold Level To return the courses, he will
need to write the Return Authorization Numbers on the outside of the boxThe
numbers are:
R – [redacted] Spanish
R – [redacted] Spanish
· We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered and will be weighted for the return of both
coursesThe label is valid for days and will be sent to the address on
file, [redacted], within one business day[redacted] should check
both his inbox and his spam folder, in case the email is filteredFor the
pre-paid shipping, he can print the label and tape it directly on the boxThe
email is from INTERNET ORDER (pkginfo@[redacted].com) with the subject: [redacted] Label
DeliveryHe should contact our Customer Service department if he is unable to
locate the label
· The
account will be closed and we will consider the matter fully resolved upon successful
return of Spanish Gold Level and Gold Level
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
November 12,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated November 5, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on
July 16, Part of our Pimsleur Quick & Simple offer includes entry
into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated November 5, 2014, indicates that [redacted]
would like to have his account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated November 5, 2014, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Customer Service department on
August 19,
During that recorded call, our representative clearly explained all
Program details and encouraged [redacted] to remain in the Program until he
had a chance to evaluate the Spanish Gold Level course[redacted]
accepted this offer
Further contact
was not received until October 21, 2014, when [redacted] called our Billing
department to inquire about a recent past-due notice he receivedDuring that
recorded call, our representative reviewed the account details and denied [redacted]'s request to return the Gold Level course per company policyHad [redacted] declined the initial offer to evaluate Gold Level or called again
during the designated trial period, a representative would certainly have
assisted him as requestedAll subsequent attempts to return the course have
been denied according to company policy
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing the matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of the Spanish Gold Level To return the course, he will need to write the
Return Authorization Number on the outside of the boxThe number is:
R - [redacted]
- [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted], within one business day[redacted] should check both his inbox and his spam folder, in case the email is
filteredFor the pre-paid shipping, he can print the label and tape it
directly on the boxThe email is from INTERNET ORDER (pkginfo@[redacted].com) with
the subject: [redacted] Label DeliveryHe should contact our Customer Service
department if he is unable to locate the label
·
The
account will be closed and we will consider the matter resolved upon return of
Spanish Gold Level
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

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