Internet Order

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 20,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated October 17, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on July
27, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase ProgramIt should be noted that access to the Program
cannot be opted out of at the point of purchase
By way of background,
the Pimsleur Approach is an audio-based rapid language learning program
developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick
& Simple introductory course for $9.95, including shippingCustomers can
return the Quick & Simple for a full refund within the day trial period
and need only pay return shippingConsumers are also enrolled in the Rapid
Learning Purchase Program ("Program") that affords consumers the opportunity to
try our advanced language learning Gold courses for a day trial periodIf
the customer decides to keep the Gold course, we bill them four monthly
payments of $If the customer decides that they do not want the course, they
can cancel by calling our toll free number and returning the course within the
30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated October 17, 2014, indicates that [redacted] would
like to have his account removed from our internal Collections department and be
completely closed
Furthermore, [redacted] also states in the notice dated October 17, 2014, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
With the
exception of the notice, extensive review of our records reflects the lone point
of contact received on behalf of [redacted] occurred via a phone call to our
Billing department on October 17,
2014, 4:PM ESTDuring that recorded call, our representative denied [redacted]'s request to return the Spanish Gold Level course as the item was too
far outside the designated return period and the account had entered a
delinquent status
As [redacted]
clearly did not understand the details of the order he placed, our
representative requested return authorization from a supervisor and emailed the
relevant information to the address on file ([redacted])
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing the matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of the Spanish Gold Level To return the course, he will need to write the
Return Authorization Number on the outside of the boxThe number is:
* -[redacted] – [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [email protected], within one business day[redacted] should check both his inbox and his spam folder, in case the email is
filteredFor the pre-paid shipping, he can print the label and tape it
directly on the boxThe email is from INTERNET ORDER ([redacted]) with
the subject: [redacted] Label DeliveryHe should contact our Customer Service
department if he is unable to locate the label
·
The
account will be closed and we will consider the matter resolved upon return of
Spanish Gold Level
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 20,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated October 14, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on May
19, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated October 14, 2014, indicates that [redacted]
would like to have her account removed from our internal Collections department
and be completely closed
Furthermore, Ms
Karlin also states in the notice dated October 14, 2014, that she was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after she placed her initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
With the
exception of the notice, extensive review of our records reflects the lone
point of contact received on behalf of [redacted] occurred via a phone call to
our Billing department on October 14, 2014, 5:PM ESTDuring that recorded
phone call, our representative denied [redacted]'s request to return French
Gold Level and Gold Level per company policy[redacted] declined our
representative's attempts to negotiate a settlement to close the accountHad
[redacted] contacted us within the first trial period, a representative would
certainly have provided the necessary return instructions
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of French Gold Level and Gold Level To return the courses she will need to
write the Return Authorization Numbers on the outside of the boxThe numbers
are:
R - [redacted] – [redacted] French Gold Level
R - [redacted] - [redacted] French Gold Level
·
We
will also provide her with a pre-addressed, pre-paid [redacted] shipping label so that
she avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered and will be weighted for the return of both
itemsThe label is valid for days and will be sent to the address on file,
[redacted], within one business day[redacted] should check both
her inbox and her spam folder, in case the email is filteredFor the pre-paid
shipping, she can print the label and tape it directly on the boxThe email is
from INTERNET ORDER ([email protected]) with the subject: [redacted] Label DeliveryShe
should contact our Customer Service department if she is unable to locate the
label
·
The
account will be closed and we will consider the matter resolved upon return of French
Gold Level and Gold Level A refund for the amount of $will then be
processed to the card on file ([redacted], Exp[redacted])
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
ac[redacted]@internetorderllc.com
###-###-####

Internet Order, LLC
","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
May 19,
RevDex.com
JFK Blvd, Suite
Philadelphia,
PA
Attention:
[redacted]
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated May 18, concerning **[redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that **[redacted] placed an order for our $Pimsleur Quick &
Simple offer on September 4, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about October 5, 2014, Gold level on or about November 31, and Gold
level on or about February 4,
Our
initial contact with **[redacted] occurred on February 5, On that date, he
called our contact center and spoke to our customer service representative
regarding the billing for his three Gold level coursesDuring the phone call,
our representative re-explained the Rapid Learning Program, the trial period
and billing for Gold levels 1-Our representative also cancelled all future
shipments of the Program, per his request**[redacted] requested to speak with a
supervisor after being informed by our representative that his Gold level and
level courses were too far outside of the trial period to be returnedThe
phone call was then disconnected by **[redacted]Our customer service supervisor
called **[redacted] back on February 6, in an attempt to resolve the matter,
yet she was unable to reach **[redacted] and instead left him a voicemail message
asking him to please contact us if he had any further questions or concerns
regarding his account
Had
**[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for his Gold level
course and cancel all future shipments of the Program
**
[redacted] indicates in the notice dated May 18, that he was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button**[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order on September 4,
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
**
[redacted] indicates in the notice dated May 18, that he would like to return his
Gold level courses for a full refundHe would also like his account removed
from our internal collections department
Our
customers are very important to us and we would like to satisfy his concernsTo
assist **[redacted] in bringing the matter to a close, we are willing to take the
following actions:
·
We
removed his account from our internal collections department on May 19,
·
We
are willing to make an exception and accept the return of his three Gold level courses
outside of the trial periodTo return his Gold level courses, **[redacted] will
need to write the Return Authorization Numbers on the outside of the boxThe
numbers are: R- [redacted], R- [redacted] and R- [redacted]
·
We
will also provide him with a preaddressed, prepaid [redacted] shipping label (weighted
for three Gold level items) so that he avoids all return shipping costsThe
label will allow us to track the package to ensure it is delivered properly and
it will be emailed to the address we have on file, [redacted], within one
business dayThe label is valid for days
·
When
his three Gold level courses are returned to our warehouse we will process his full
refund of $and at that point, we will fully close his account and
consider the matter resolved.
I hope **[redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@[redacted].com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 2,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated May 29, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on September 21, and was enrolled in the Program
described aboveAccording to the tracking information, he received Gold level
on or about October 27, 2014, Gold level on or about December 21, 2014, and
Gold level on or about March 10, Lastly, he received Gold level on or
about April 18,
We
had no contact with [redacted] until May 29, On that date, he called our
contact center and spoke to our billing representative regarding the billing
for his Gold level courseDuring the phone call, our customer service representative
re-explained the Program, trial period, and billing for Gold levels 1-Our
representative denied his request to return Gold level because at that point,
the item was well outside of the trial periodOur representative advised **
Rodgers of the remaining billing owed on Gold level
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 4, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
[redacted] indicates in the notice dated May 29, that he was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is
sent to each customer promptly after he placed his initial order on September 21, which explains fully the Program; and
each and every course we ship includes documentation that clearly explains the
terms and conditions of the Program
[redacted] indicates in the notice dated May 21, that he would to return Gold
level and avoid all future billingHe would also like his account completely
closed and no future charges
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
We will make an exception
and accept the return of his Gold level course outside of the trial period
To return his Gold level course, [redacted] will need to write the
Return Authorization Number on the outside of the boxThe number is: R- [redacted]
Nothing further will be shipped or billed in the future, as [redacted]
Gold levels 1-are paid in fullWe will transfer the first payment made
towards Gold level to fulfill the final payment owed for Gold level
We will also provide him
with a preaddressed, prepaid [redacted] shipping label so that he avoids all
return shipping costsThe label will allow us to track the package to
ensure it is delivered properly and it will be emailed to the address we
have on file, [redacted]@[redacted].com, within one business dayThe label is
valid for days
When his Gold level course
is returned to our warehouse, his account will be closed and at that
point, we will consider the matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 9,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated June 6, 2014, concerning [redacted]Customer service is
a high priority for us and we take every customer concern very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on March
1, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated June 6, 2014, indicates that [redacted] would
like to receive a refund for a product outside the designated trial and billing
grace period
Furthermore, [redacted] also states in the notice dated June 6, 2014, that she was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after she placed her initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our database reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Customer Service department on June 6,
2014, 11:AM ESTDuring that recorded call, our representative thoroughly
reviewed all Program detailsPer company policy, our representative denied
[redacted]'s request to return Spanish Gold Level and applied a 25% discount
to this itemThe representative also issued return instructions for Spanish
Gold Level and cancelled all future shipments
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and authorize the
return of Spanish Gold in addition to Spanish Gold Level To return the
courses, [redacted] will need to write the Return Authorization Numbers on the outside
of the boxThe numbers are:
R
– [redacted] Spanish Gold
R – [redacted] Spanish Gold
·
We
will also provide her with a pre-addressed, pre-paid [redacted] shipping label so that
she avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properly and will be weighted for the return
of both Gold level coursesIt will be emailed to the address on file, [redacted],
within one business dayShe should check both her inbox and her spam folder,
in case the email is filteredFor the pre-paid shipping, she can print the
label and tape it directly on the boxIt will arrive in a separate email from
INTERNET ORDER ([email protected]) with the subject: [redacted] Label DeliveryShe
should contact our Customer Service department if she is unable to locate the
label
·
Upon
return of Spanish Gold Levels and 2, a refund for the amount of $will
be processed to the card on file ([redacted], Exp[redacted])The
account will then be considered completely closed and the matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
de Camp
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
April 24,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated April 21, 2014, concerning **[redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that **[redacted] placed an order for our Pimsleur Quick & Simple offer on March
13, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated April 21, 2014, indicates that **[redacted]
would like to receive a prepaid return label and have his account be completely
closed
Furthermore, **
[redacted] also states in the notice dated April 21, 2014, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button**[redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our database confirms **and [redacted][redacted] received all necessary return
instructions as requested during their recorded call to our Customer Service
department on April 14, It should be noted that the return shipping is
considered the customer's responsibility as shipments can be cancelled before
they occurOur representative advised the [redacted]s according to company policy
[redacted][redacted] stated she would ship the course as instructed the following day
However, [redacted][redacted] called our Customer Service department again on April 21,
2014, to express her dissatisfaction regarding the return shipping fee
Regretfully, our representative did not address her concerns appropriately
We regret to
hear that **[redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist **[redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We have addressed the issues that occurred
during the second call internally
· As a sign of
good faith, we will provide **[redacted] with a pre-addressed, pre-paid [redacted]
shipping label so that he avoids all return shipping costsThe label will
allow us to track the package to ensure it is delivered properlyIt will be
emailed to the address on file, [redacted], within one business
dayThe label is valid for days
**[redacted] should check both his inbox and his spam folder, in case the email
is filteredFor the pre-paid shipping, he can print the label and tape it
directly on the boxThe email will be from INTERNET ORDER ([redacted])
with the subject: [redacted] Label DeliveryHe should contact our Customer Service
department if he is unable to locate the label or is unclear on the return
instructions previously provided to him
· Upon return of French
Gold Level 1, his account will be completely closed and the matter considered
fully resolved
I hope **
[redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call [redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 24,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated June 17, 2014, concerning **[redacted]Customer service
is a high priority for us and we take every customer concern very seriously
Our records show
that **[redacted] placed an order for our Pimsleur Quick & Simple offer on January
11, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated June 17, 2014, indicates that **[redacted] would
like to receive a refund for products outside the designated trial and billing
grace periods
Furthermore, **
[redacted] also states in the notice dated June 17, 2014, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase buttonAdditionally, each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of **
[redacted] occurred during a recorded phone call to our Billing department on June
17, 2014, 12:PM ESTDuring that call, our representative explained the
remaining French Gold Level balance and cancelled all future shipmentsPer
company policy, our representative denied **[redacted]'s request to return the
products outside their designated trial and billing grace periods**[redacted]
requested a supervisor and was advised he would receive a callback
Regretfully, the representative did not correctly submit the request
We regret to
hear that **[redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist **[redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We
have addressed the error that occurred internally
·
As
a sign of good faith, we are willing to make an exception and accept the
returns of French Gold Level and Gold Level To return the courses, **
[redacted] will need to write the Return Authorization Numbers on the outside of the
boxThe numbers are:
** [redacted] French
** [redacted] French
·
We
will also provide him with a pre-addressed, pre-paid UPS shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properly and will be weighted for the return of both Gold Level coursesIt will be emailed to the address included
in the notice within one business dayHe should check both his inbox and his
spam folder, in case the email is filteredFor the pre-paid shipping, he can
print the label and tape it directly on the boxIt will arrive in a separate
email from INTERNET ORDER ([email protected]) with the subject: UPS Label
DeliveryHe should contact our Customer Service department if he is unable to
locate the label
·
Upon
return of French Gold Levels and 2, a refund for the amount of $will
be processed to the card on file ([redacted], Exp[redacted])The
account will then be completely closed and the matter considered resolved
I hope **[redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
December 1,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated November 24, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on June
30, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated November 24, 2014, indicates that [redacted]
would like to have his account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated November 24, 2014, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email that
is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects no record of contact received prior to the noticeHad [redacted] contacted our Customer Service department upon receipt of Japanese Gold
Level 1, a representative would certainly have assisted with his account
closure request
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
· As
a sign of good faith, we are willing to make an exception and allow the return
of the Japanese Gold Level To return the course, he will need to write the
Return Authorization Number on the outside of the boxThe number is:
·
R
- [redacted] - [redacted]
· We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted], within one business
day[redacted] should check both his inbox and his spam folder, in case the
email is filteredFor the pre-paid shipping, he can print the label and tape
it directly on the boxThe email is from INTERNET ORDER (pkginfo@[redacted].com) with
the subject: [redacted] Label DeliveryHe should contact our Customer Service
department if he is unable to locate the label
· The
account will be closed and we will consider the matter resolved upon return of Japanese
Gold Level [redacted] should allow a period of up to days after completing
his return to no longer receive past-due notices associated with Account No[redacted]
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

class="MsoNormal" "text-align:right" align="right">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
July 23,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice filed July 20, concerning **[redacted]Customer
service is a high priority for us and we take every customer concern very
seriouslyBy
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be chargedOur
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick &
Simple offer on October 11, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about November 12,
Our
initial contact with [redacted] occurred on February 27, On that date, he
called our customer service center and spoke to our billing representative
regarding his Gold level courseOur representative explained that the course
was over two months outside of the trial period at that point and per company
policy, our representative denied his request to return Gold level 1, because
the course was well outside of the trial period and his account had been transferred
to our internal collections departmentOur next and final contact with [redacted] occurred on July 22, On that date, he called and spoke to a member
of our billing departmentDuring the phone call, our representative advised
[redacted] of the past due balance for Gold level and he refused to make a
payment towards the itemThe phone call ended shortly thereafter
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
[redacted] indicates in the notice dated July 20, that he was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order on October 11,
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated July 20, that he would like to return
his Gold level course and avoid all return shipping costsHe would also like
his account removed from our collections department
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take the
following actions:
We
removed his account from our internal collections department on July
23, and as a sign of good faith, we are willing to accept the return of Gold
level outside of the trial periodTo return his Gold level course, [redacted]
will need to write the Return Authorization Number on the outside of the box
The number is: R- [redacted]
• We will provide him with a
preaddressed, prepaid [redacted] shipping label so that he avoids all return
shipping costsThe label will allow us to track the package to ensure it
is delivered properly and it will be emailed to the address we have on
file, [redacted].com, within one business dayThe label is valid for
days[redacted] should be sure to check his junk/spam folder in case
the emailed label is filtered
When
Gold level is returned to our warehouse his account will be completely
closedHe was never billed for Gold level therefore no refund is
necessary and at that point, we will consider the matter fully resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 20,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated October 16, 2014, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on June
5, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated October 16, 2014, indicates that [redacted] would
like to receive a refund for a product outside the designated trial and billing
grace period
It should be
noted that our webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred during a call to our Customer Service department on September 9,
During that recorded call, our representative offered to postpone all
future shipments until December 1, The representative also explained [redacted]
was being billed for the Brazilian Portuguese Gold Level course at that time
and the Gold Level course was still within in its trial period[redacted]
accepted this information
Subsequent to
filing the notice, our records reflect [redacted] contacted our Customer Service
department again on October 16, 2014, 10:AM ESTDuring that recorded call,
our representative offered to adjust [redacted]'s billing schedule in response
to his concernsOur representative applied a 25% discount to make his Gold
Level course paid in fullThe representative also offered to refund the
first $Gold Level charge and reset the billing schedule so no overlap
would occur[redacted] accepted this information
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
All future shipments have been cancelledAs
[redacted] last expressed interest in keeping the courses, we have applied an
additional 25% discount to the Gold Level courseThe course is set to bill
in three remaining monthly installments as follows:
11/5/2014 Credit Card [redacted] 64.00 pending
12/5/2014 Credit Card [redacted] 64.00 pending
1/4/2015 Credit Card [redacted] 64.00 pending
·
We
are willing to make an exception and allow a refund upon return of any materials
[redacted] does not wish to keepShould [redacted] elect to return any products,
he should call our Customer Care Team at ###-###-####. Representatives are available to assist him Monday
through Friday from 7:AM to Midnight EST; Weekends from 9:AM to 10:PM
ESTHe will be provided with a Return Merchandise Authorization number for the
relevant products in addition to a prepaid, preaddressed return shipping label
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
May 19,
RevDex.com
JFK Blvd, Suite
Philadelphia,
PA
Attention:
[redacted]
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated May 18, concerning **[redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that **[redacted] placed an order for our $Pimsleur Quick &
Simple offer on September 4, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about October 5, 2014, Gold level on or about November 31, and Gold
level on or about February 4,
Our
initial contact with **[redacted] occurred on February 5, On that date, he
called our contact center and spoke to our customer service representative
regarding the billing for his three Gold level coursesDuring the phone call,
our representative re-explained the Rapid Learning Program, the trial period
and billing for Gold levels 1-Our representative also cancelled all future
shipments of the Program, per his request**[redacted] requested to speak with a
supervisor after being informed by our representative that his Gold level and
level courses were too far outside of the trial period to be returnedThe
phone call was then disconnected by **[redacted]Our customer service supervisor
called **[redacted] back on February 6, in an attempt to resolve the matter,
yet she was unable to reach **[redacted] and instead left him a voicemail message
asking him to please contact us if he had any further questions or concerns
regarding his account
Had
**[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for his Gold level
course and cancel all future shipments of the Program
**
[redacted] indicates in the notice dated May 18, that he was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button**[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order on September 4,
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
**
[redacted] indicates in the notice dated May 18, that he would like to return his
Gold level courses for a full refundHe would also like his account removed
from our internal collections department
Our
customers are very important to us and we would like to satisfy his concernsTo
assist **[redacted] in bringing the matter to a close, we are willing to take the
following actions:
·
We
removed his account from our internal collections department on May 19,
·
We
are willing to make an exception and accept the return of his three Gold level courses
outside of the trial periodTo return his Gold level courses, **[redacted] will
need to write the Return Authorization Numbers on the outside of the boxThe
numbers are: R- [redacted], R- [redacted] and R- [redacted]
·
We
will also provide him with a preaddressed, prepaid [redacted] shipping label (weighted
for three Gold level items) so that he avoids all return shipping costsThe
label will allow us to track the package to ensure it is delivered properly and
it will be emailed to the address we have on file, [redacted], within one
business dayThe label is valid for days
·
When
his three Gold level courses are returned to our warehouse we will process his full
refund of $and at that point, we will fully close his account and
consider the matter resolved.
I hope **[redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted].com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through FridayVery truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

Internet Order, LLC
","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
October 20,
RevDex.com
Attention: [redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
ID
# [redacted]
Customer
No: [redacted]
Dear [redacted],
Thank
you for the notice dated October 20, 2015, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on February 15, Part of our $Pimsleur Quick &
Simple offer includes entry into our Rapid Learning Purchase Program. By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $9.95, including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representatives. We have clearly disclosed cancellation and
return policies which are liberally administered. Our average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support.
Your
notice to our Customer Service team dated October 20, 2015, indicates that [redacted] would like no further contact with our business
[redacted] also indicates in the notice dated October 20, that no order has
ever been placed with our company and that they have no reason to order
language CDs of any kind
[redacted] states in the notice dated October 20, that she contacted us several
times to resolve the matter via e-mailOur records indicate that on 6/27/
our customer service received an e-mail from [redacted] stating that they
have never ordered with our company but that they have two packages of ours and
asks to return them to us as there is no use for themWe responded to this
e-mail on 6/29/requesting [redacted] calls in to our customer service
so we can assist with the requestAfter that date we did not receive contact
from [redacted] via e-mail or phone call
We
regret to hear that [redacted] feels that our customer support fell short of
expectationsOur customers are very important and we would like to satisfy all
concernsTo assist [redacted] in bringing this matter to a close, we have
already taken the following actions:
·
We
are willing to help return the items that [redacted] received
·
We
removed the account from our internal collections department on October 20,
so that no further notices are sent[redacted] can be assured that the matter
has not been reported to any external credit rating agency and no legal action
has been takenIn order to return the Gold level course and the Quick &
Simple [redacted] will need to write the Return Authorization Numbers on the outside
of the boxThose numbers are: [redacted] and [redacted]
·
We
will provide [redacted] with a preaddressed, prepaid [redacted] shipping label to avoid all
return shipping costsThe label will be weighted for both items so they can be
shipped together and will allow us to track the package to ensure it is
delivered properly and it will be emailed to the address [redacted] provided in this
notice, [redacted].com, within one business dayThe label is valid for
daysAt the time that the products are returned the account will be completely
closed and we will consider the matter resolved
I
hope [redacted] finds the above actions satisfactoryIf you have any
further need to reach me in reference to the inquiry, please e-mail [email protected]
or you can call ###-###-####
Sincerely,
Dionna
B[redacted]
Billing
Administrator
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####,
Ext[redacted]

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
February 12,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No:
Dear
[redacted],
Thank you for
the notice dated February 6, 2015, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on August
28, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase ProgramIt should be noted [redacted] previously
placed an order for the aforementioned offer on July 2, as well
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated February 6, 2015, indicates that [redacted]
would like to receive a refund for products outside the designated trial period
Furthermore, [redacted] also states in the notice dated February 6, 2015, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a confirmation
email that is sent to each customer promptly after he placed his initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our database reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Customer Service department on January
26, During that recorded call, our representative clearly explained all
Program and account detailsAs it was evident that [redacted] did not
understand the Program details, our representative received authorization to
waive the two remaining payments associated with the Gold Level courseAll
future shipments were cancelled at that time as well[redacted] accepted
this informationRegretfully, our representative did not email the account
closure confirmation as requested
On January 28,
2015, [redacted] called our Customer Service department again to enquire
about a charge processed on January 26, Our representative clearly and
accurately reviewed all billing details and advised [redacted] that no new
charges were processed to his card after his initial phone call
[redacted] was
either viewing another merchant's charge or his financial institution delayed
processing of the final payment made on January 25, No payments have been
processed beyond that date via our systemIt should also be noted that there
can be an occasional overlap in billing cycles[redacted] has since contacted,
requesting to return the products he receivedPer company policy these
requests have been denied
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing the matter to a close, we have
taken the following actions:
· We
have applied a retroactive 50% discount to the Gold Level course and
processed a partial refund in the amount of $to [redacted]While all
charges and refunds are instant in our system, [redacted] should allow two
business days for the refund to reflect on his billing statement[redacted]'s account is completely closedHe will not receive additional
shipments or be billed further unless he places a new order
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

","serif"">Internet Order, LLC
[redacted]
Philadelphia, PA
January 29,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
Ms
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated January 21, 2015, concerning Ms[redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that Ms[redacted] placed an order for our [redacted] Quick & Simple offer on August
3, Part of our [redacted] Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the [redacted] Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul [redacted]We market the
[redacted] Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated January 21, 2015, indicates that Ms[redacted]
would like to have her account be removed from our internal Collections
department and completely closed
Furthermore, Ms
[redacted] also states in the notice dated January 21, 2015, that she was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase buttonMs[redacted] was sent a confirmation
email that is sent to each customer promptly after she placed her initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of Ms
[redacted] occurred December 15, 2014, via a call to our Billing departmentIt
should be noted that her requests to return the product were denied during that
call, and the subsequent phone calls, per company policyHad Ms[redacted]
contacted us prior to receiving Gold Level 1, or during the designated return
period, a representative would certainly have assisted with an account closure
request
The billing
supervisors have attempted to contact Ms[redacted], with no success until January
23, During that call, our representative made an exception and issued
return instructions to Ms[redacted] for the products received
We regret to
hear that Ms[redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist Ms[redacted] in bringing the matter to a close, we have
taken the following actions:
· As
a sign of good faith, we have made an exception and authorized the return of Hebrew
Gold Level and Gold Level Ms[redacted] has been provided with
corresponding RMA numbers and pre-addressed, pre-paid UPS shipping labels so
that she avoids all return shipping costsTracking associated with the labels
reflect the items are currently in transit to our warehouse
· A
refund for the amount of $will be processed to [redacted] upon successful
return of Hebrew Gold Level and Gold Level The account will then be closed
and we will then consider the matter resolved
I hope Ms
[redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[redacted]approach.com or you can call ###-###-####
Angelica
de C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

class="MsoNormal" "text-align:right" align="right">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 16,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated June 12, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on January 12, and was enrolled in the Program
described aboveAccording to the tracking information, he received Gold level
on or about February 17,
[redacted] states in the notice dated June 12, that he has no longer possession
of Gold level Had [redacted] contacted us or emailed our customer service
team within the trial period for Gold level 1, per our terms & conditions,
we would have been happy to assist him with proper return shipping instructions
for Gold level
[redacted] indicates in the notice dated June 12, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is
sent to each customer promptly after he placed his initial order on September 21, which explains fully the Program; and
each and every course we ship includes documentation that clearly explains the
terms and conditions of the Program
[redacted] indicates in the notice dated June 12, that he would also like
his account completely closed he does not feel he should have to return the
product
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
We will make an exception and
we have fully closed his accountThis letter can serve as official confirmation
that his account is completely closed and nothing further will be shipped
or billedTo clarify, [redacted]'s
account is completely closed and was removed from our internal collections
department on June 16, At this point, we consider the matter fully
resolvedI hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

Internet Order, LLC
","serif"">Two Logan Square
N18th StSuite
Philadelphia, PA
October 12,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated October 12, concerning [redacted]Customer service is a high priority for us and we take every
customer concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administeredOur
average wait times in our call center are less than half a minute and we strive
to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on June 25, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about July 28, and Gold level on or about September 30,
Our
initial contact with [redacted] was a phone call that she made to our
customer service center on October 27, On that date, she called and spoke
to our customer service representative regarding cancelling future shipmentsDuring
the phone call, our customer service representative re-explained the Program, trial
period, and billingOur representative cancelled [redacted] from future
shipments and resolved the callOur representative called [redacted] back
after realizing we did not provide the trial end date for the Gold level Ms
Strosnider at that time requested to return the Gold level Our
representative provided return instructions for the product and advised of
remaining two payments for Gold level and that call was resolved
The
two remaining payments on the Gold level did not process as scheduled due to
the card expiring and the payments became past dueCustomer was sent an email
notification in November of advising of payment issueWe did not hear
from [redacted] again until 10/10/after we sent an email again
advising of payment issue on 10/6/
[redacted] called on 10/10/unsure of email received[redacted] said
she does not remember receiving anything but one productAdvised [redacted] of past history on account and that Gold level did not process the
remaining payments[redacted] said that she would research this when she
got home and would call back
Our
webpages provide the details of our Quick & Simple offer, including the
Program, clearly and conspicuously in multiple visible locations including a
predominate location immediately adjacent to the "GET MY CDs NOW" point of
purchase button[redacted] was sent a confirmation email that is sent to
each customer promptly after she placed her initial order on June 25, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated October 12, that she wants
balance removed from her account and no further contact with the company
Our
customers are very important to us and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
We have adjusted the balance
due to zero and waive the balance of $We removed her account from
our internal collections department on October 13, To date this was
not reported to any credit agencies and has not affected [redacted]'s credit
[redacted] can be
assured that nothing further will be billed or shipped to her address
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com
or you can call ###-###-#### Ext[redacted] during the hours of 8:00AM-4:30PM EST
Monday through Friday
Very truly
yours,
Dionna
B[redacted]
Billing
Administrator
Internet
Order, LLC

Internet Order, LLC
JFK Blvd
class="MsoNormal" "text-align: right;">3rd Floor
Philadelphia, PA
February 28,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated February 12, 2014, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on September 11, Part of our $Pimsleur Quick
& Simple offer includes entry into our Rapid Learning Purchase Program
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $9.95, including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representatives. We have clearly disclosed cancellation and
return policies which are liberally administered. Our average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support.
Your
notice to our Customer Service team dated February 12, 2014, indicates that [redacted] would like to have her account removed from our internal Collections
department and be completely closed
Furthermore,
[redacted] also states in the notice dated February 12, 2014, that she was
not aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a
confirmation email that is sent to each customer promptly after he placed his
initial order which explains fully the Program; and each and every course we
ship includes documentation that clearly explains the terms and conditions of
the Program
Extensive
review of our database reflects the only point of contact received, with the exception
of the notice, occurred via a phone call to our Billing department on February
12, During that recorded call, our representative reviewed all Program
and account details[redacted] informed our representative that she only
received French Gold Level and was unaware of the Program detailsPer
company policy, our representative denied [redacted]'s request to return Gold
Level as the course was too far outside the designated trial periodOur
representative offered to provide the Gold Level tracking number and review
the order page with [redacted] declined these offers, refused
payment and disconnected
We
regret to hear that [redacted] feels that our customer support fell short of
her expectationsOur customers are very important and we would like to satisfy
her concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
Tracking
number [redacted] reflects the Gold Level course was delivered on
November 12, to the address on fileIf she has not received Level 1,
we will have to launch an internal Lost Product Investigation to determine the
location of the coursePer company policy, [redacted] must provide us with
either verbal or written permission to do so by emailing [redacted] or by calling our Customer Service team on
###-###-#### during our business hours of 8:30AM-8:30PM EST, Monday
through FridayAny representative will be able to assist with her request
·
As
a sign of good faith, we are willing to make an exception and accept the return
of French Gold and Gold if [redacted] can locate the itemTo return the
courses, [redacted] will need to write the Return Authorization Numbers on
the outside of the boxThe numbers are
[redacted] French
[redacted] French
·
We
will also provide her with a pre-addressed, pre-paid UPS shipping label so that
she avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properlyIt will be emailed to the address
on file, savannah[redacted], within one business dayShe should
check both her inbox and her spam folder, in case the email is filteredFor
the pre-paid shipping, she can print the label and tape it directly on the box
It will arrive in a separate email from INTERNET ORDER ([email protected]) with
the subject: UPS Label DeliveryShe should contact our Customer Service
department if she is unable to locate the labelThe label will be weighted for
the return of both Gold Levels in the event that [redacted] is able to
locate French Gold Level
· Per
our cancellation and return policy, items returned without an RMA, or more than
ten (10) days after the RMA was issued, may be refused by our warehouseIn
certain circumstances, our warehouse may elect to accept the return past the
ten (10) day period for a 25% restocking feeOrders that are returned after
the 30-day trial period is over will be subject to a 25% restocking fee
Returns that are not in re-saleable condition will be refused
[redacted] has paid $towards the total $balanceThe charge will
be retained as a restocking feeUpon return, or if granted verbal or written
permission to launch a Lost Product Investigation, we will remove the associated
past-due balance. At that point, we will
consider this matter resolved and the account closed
I
hope [redacted] finds the above actions satisfactoryIf you have any
further need to reach me in reference to the inquiry, please e-mail at [email protected]
or you can call ###-###-####
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
February 20,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
Case
# [redacted]
Dear
[redacted],
Thank you for
the notice dated February 18, 2015, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Your
notice to our customer service team dated February 18, 2015, indicates that [redacted] would like to have her name and email address removed from our
advertising system, including any affiliates associated with us
We
regret to hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsHer email address was added to our Global Suppression File as of February
18, We do ask for a maximum of days for the file to be downloaded by
all of our affiliates per CAN-SPAM guidelines
[redacted] should forward a copy of the email mentioning learning a language or
the Pimsleur Approach directly to me so that we can identify the affiliate
responsible for sending those emailsI
hope [redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to the inquiry, please e-mail at [email protected]
or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
September 16,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated September 10, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on June
21, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated September 10, 2014, indicates that [redacted]
would like to have his account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated September 10, 2014, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email that
is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Billing department on August 10, During
that recorded call, our representative reviewed the Program and account
detailsPer company policy, our representative also denied [redacted]'s request
to return Spanish Gold [redacted] requested to speak with a supervisorOur
representative placed [redacted] on hold and upon return advised that the
supervisor was not available at the moment but authorized a return with a
restocking fee
Per our cancellation and return policy, items
returned without an RMA, or more than ten (10) days after the RMA was issued,
may be refused by our warehouseIn certain circumstances, our warehouse may
elect to accept the return past the ten (10) day period for a 25% restocking
feeOrders that are returned after the 30-day trial period is over will be
subject to a 25% restocking feeReturns that are not in re-saleable condition
will be refused
[redacted] was advised he would receive return
instructions once the $payment was remitted
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Spanish Gold Level without assessing a restocking feeTo return the
course, [redacted] will need to write the Return Authorization Number on the
outside of the boxThe number is:
*
- [redacted] - [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted][redacted] should check both his
inbox and his spam folder, in case the email is filteredFor the pre-paid
shipping, he can print the label and tape it directly on the boxThe email is
from INTERNET ORDER ([redacted]) with the subject: [redacted] Label DeliveryHe
should contact our Customer Service department if he is unable to locate the
label
·
Upon
return of Spanish Gold Level 1, the account will be completely closed and the
matter considered resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call [redacted]
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
[redacted]

","serif"">Internet Order, LLC
[redacted]
October 12,
RevDex.com
[redacted]
RE:
[redacted]
Dear
[redacted]
We
are in receipt of the notice dated September 30, concerning [redacted] Customer service is a high priority for us and we take every
customer concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language-learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $including shipping
Customers can return the Quick & Simple for a full refund within the 30-day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a 30-day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies, which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on August 7, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold Level on or
about September 10, 2014, Gold Level on or about November 12, Gold Level on
or about January 13, 2015, and Gold Level on or about March 9,
[redacted]
first contacted the company via email in regards to the Program on September 23,
We emailed a response with the Program details, including the trial
period, cost of each course, future shipments, and advised [redacted] to
call to make any changes to his account
Our next contact
with [redacted] was on April 6, The contact center representative
provided a Return Merchandise Authorization number for the Gold Level and
advised him to return the course within daysThe representative also emailed
a copy of the return instructions
[redacted]
then called on July 7, and spoke with another contact center
representative in regards to billingThe representative informed [redacted]
that he received charges to his account because the warehouse did not receive
the Gold Level course return[redacted] then mentioned he did not
receive the Gold Level course so the representative provided the tracking
number for the cost and advised him to check with the post office
We finally
received the Gold Level return on July 30, 2015, almost months past the
return trial periodWe retained the $paid on the course as a restocking
fee[redacted] indicates in the notice dated September 30, that he
would like to receive a refund of $Our customers are very important to
us and we would like to satisfy his concerns
We will make an
exception and refund the credit card that was charged a total of $today
Depending on his financial institution, it may take up to 7-business days
for the refund to reflect in his accountAs of today, October 12, 2015, we
will consider his account completely closed and the matter fully resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted] or
you can call my direct line at [redacted] during the hours of 9:00AM-5:30PM
EST Monday through Friday
Very truly
yours,
Cindy
T**Customer
Relations
Internet
Order, LLC