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Internet Order Reviews (536)

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
November 4,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated November 1, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on August
5, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated November 1, 2014, indicates that [redacted]
would like to have her account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated November 1, 2014, that she was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after she placed her initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
With the
exception of the notice, extensive review of our records reflects the lone
point of contact received on behalf of [redacted] occurred via an email to our
Billing department dated October 16, A reply was sent to [redacted] the
following day advising her that due to the account's delinquent status, she
must call our Billing departmentFurther contact was not receivedHad [redacted] called our Customer Service department before or during the designated
trial period, a representative would certainly have assisted her with closing
her account
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Swedish Gold LevelTo return the course she will need to write the Return
Authorization Number on the outside of the boxThe number is:
R - [redacted]
·
We
will also provide her with a pre-addressed, pre-paid [redacted] shipping label so that
she avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted], within one business day[redacted] should check both her inbox and her spam folder, in case the email is
filteredFor the pre-paid shipping, she can print the label and tape it
directly on the boxThe email is from INTERNET ORDER (pkginfo@[redacted].com) with the
subject: [redacted] Label DeliveryShe should contact our Customer Service department
if she is unable to locate the label
·
The
account will be closed upon return of the Swedish Gold Level course and a
refund for the amount of $will be processed to the card on file ([redacted])We will then consider the matter resolved
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
November 4,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]),
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated October 25, 2014, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on March
9, 2014, under his daughter's name ([redacted])Part of our Pimsleur Quick
& Simple offer includes entry into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day trial
periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated October 25, 2014, indicates that [redacted] would
like to receive a refund for products outside the designated trial and billing
grace periods
Furthermore, [redacted] also states in the notice dated October 25, 2014, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
With the
exception of the notice, extensive review of our records reflects the lone
point of contact received on behalf of [redacted] occurred during a call to our
Customer Service department on October 20, During that recorded call, our
representative initially denied [redacted]'s request to return the products
outside their designated trial periodAs [redacted] was clearly unaware of the
details of his purchase our representative requested authorization for an
exception to be made[redacted] was provided with RMA numbers and return
instructionsOur representative also advised of a prepaid return shipping
label to be provided via email and a refund for the amount of $was
processed to the card on file ([redacted], Exp[redacted])
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we have
taken the following actions:
·
We
have received and processed [redacted]'s returnThe account was completely
closed on October 28, 2014. We consider
the matter fully resolved
I hope Mr
Person finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at [email protected]
or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 16,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
**
[redacted][redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated June 9, 2014, concerning **[redacted][redacted]Customer service is
a high priority for us and we take every customer concern very seriously
Our records show
that **[redacted] placed an order for our Pimsleur Quick & Simple offer on May
4, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated June 9, 2014, indicates that **[redacted] would
like to receive a prepaid label and have his account be completely closed
Furthermore, **
[redacted] also states in the notice dated June 9, 2014, that he was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button**[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our database reflects the first point of contact received on behalf of **
[redacted], with the exception of the notice, occurred via a phone call to our
Customer Service department on June 11, During that recorded phone call,
our representative issued return instructions for the Italian Gold Level
course and cancelled all future shipments as requested
We regret to
hear that **[redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist **[redacted] in bringing this matter to a close, we are willing
to take the following actions:
·
To
return the course, **[redacted] will need to write the Return Authorization Number previously
issued to him on the outside of the boxThe number is:
** [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properlyIt will be emailed to the address on
file, [redacted], within one
business dayHe should check both his inbox and his spam folder, in case the
email is filteredFor the pre-paid shipping, he can print the label and tape
it directly on the boxIt will arrive in a separate email from INTERNET ORDER
([email protected]) with the subject: [redacted] Label DeliveryHe should contact our
Customer Service department if he is unable to locate the label
·
The
account will then be completely closed and the matter considered resolved upon
return of Italian Gold Level
I hope **[redacted]
finds the above actions satisfactoryIf you have any further need to reach me in
reference to the inquiry, please e-mail at [email protected]
or you can call ###-###-####
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

class="MsoNormal" "text-align:right" align="right">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 24,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]
We
are in receipt of the notice dated June 21, concerning [redacted] (copy attached)
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on January 21, and was enrolled in the Program
described aboveAccording to the tracking information (USPS # [redacted]),
she received Gold level on or about February 19, [redacted] states in the notice dated June
21, that the U.SPost Office told her the tracking number was invalidHowever,
a search on www.usps.com (using the tracking number
listed above) confirms that the tracking number is valid and also shows that the item was
delivered to her address on February 19,
Our
initial and lone contact with [redacted] was a phone call that she made to
our customer service center on June 17, On that date, she called and
spoke to our billing representative regarding her Gold level course and past
due balance for the itemDuring the phone call, our billing representative
re-explained the Program, trial period and billing for her Gold level course
Our representative advised her to check with the Post Office to see if they had
possession of the course after she stated that it was never receivedThe phone
call ended shortly thereafter
[redacted] indicates in the notice dated June 21, that she was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is
sent to each customer promptly after she placed her initial order on January 21,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
[redacted] indicates in the notice dated June 21, that she never received Gold
level She would like her account removed from our internal collections department
and completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we have already taken
following actions:
We removed her account from
our internal collections department on June 24, She can be assured
that this matter was never reported to any external collections agencies
or credit rating agenciesTo promptly resolve the
matter, we have launched an internal Lost Product investigation to determine
the location of her Gold level courseThis internal action relieves her
of all responsibility for the item.
[redacted] was never
charged for Gold level or billed past the $for the introductory Quick
& Simple course; therefore no additional refund is necessary[redacted]
can be assured that nothing further will be billed or shipped to her
addressAt this point, her account is completely closed and we consider
the matter fully resolvedI hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com or
she can call ###-###-#### Ext[redacted] during our business hours of 9:30AM-6:30PM
EST Monday through FridayVery truly
yours,
Patrick
C[redacted]
Consumer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
February 20,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated February 17, 2015, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our records show
that [redacted] placed an order for two of our Pimsleur Quick & Simple
offers on June 16, Part of our Pimsleur Quick & Simple offer includes
entry into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated February 17, 2015, indicates that [redacted]
would like to receive a full refund and have his account be completely closed
Furthermore, [redacted] also states in the notice dated February 17, 2015, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a confirmation
email that is sent to each customer promptly after he placed his initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing the matter to a close, we are
willing to take the following actions:
Upon further
investigation of the assigned tracking, we have determined [redacted] did not
receive full trial periodsAs a sign of good faith, we are willing to provide
two options outlined belowCurrently, the account is considered closed
1.
We
have applied a special discounted bundle rate to both language series,
typically not available to customers outside of trial periodsThis rate allows
a customer to purchase a four-level Gold series for a total of $Further
action would not be required by [redacted] if he wishes to keep the courses
receivedA refund for the $in excess of funds paid has been processed
to American Express *[redacted] should allow two business days for the
refund to reflect on his billing statement
2.
We
are willing to make an exception and allow the return of any of Spanish Gold
Levels – and/or French Gold Levels - To return the courses, he will
need to write the Return Authorization Numbers on the outside of the boxesThe
numbers are:
R – [redacted] Spanish Level
R – [redacted] Spanish Level
R – [redacted] Spanish Level
R – [redacted] Spanish Level
R – [redacted] French Level
R – [redacted] French Level
R – [redacted] French Level
R - [redacted] French Level
We will also provide him with two
pre-addressed, pre-paid [redacted] shipping labels so that he avoids all return
shipping costsEach label will accommodate up to all four levels of a language
seriesThe labels will allow us to track the packages to ensure they are
deliveredThe labels are valid for days and will be sent to the address on
file, [redacted], within one business day[redacted] should check
both his inbox and his spam folder, in case the emails are filteredFor the
pre-paid shipping, he can print the labels and tape them directly on the corresponding
boxThe emails will be from INTERNET ORDER (pkginfo@[redacted].com) with the subject:
[redacted] Label DeliveryHe should contact our Customer Service department if he is
unable to locate the labels
A refund of $150.00/level
returned will be issued to [redacted]
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 17,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated October 13, 2014, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer
on May 29, Part of our Pimsleur Quick & Simple offer includes entry
into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer Service
Department, which is located in our corporate headquarters, is staffed with knowledgeable
customer care representativesWe have clearly disclosed cancellation and
return policies which are liberally administeredOur average wait times in our
contact center are less than a half a minute and we strive to deliver excellent
customer support.
Your notice to
our Customer Service team dated October 13, 2014, indicates that [redacted] would like to receive a refund for a product outside the designated
trial and billing grace period
Furthermore, [redacted] also states in the notice dated October 13, 2014, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a
confirmation email that is sent to each customer promptly after he placed his
initial order which explains fully the Program; and each and every course we
ship includes documentation that clearly explains the terms and conditions of
the Program
With the
exception of the notice, extensive review of our records reflects the lone
point of contact received on behalf of [redacted] occurred during a call
to our Customer Service department on October 13, During that recorded
call, our representative advised [redacted] that a billing dispute was
associated with the account in question and that a billing administrator would
need to review the current status before further action could be taken[redacted] accepted this information and agreed to receive a callback
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We
have received notice of a dispute resolution found in the company's favorAs a
sign of good faith, we are willing to make an exception and allow the return of
Comprehensive Swedish GoldTo return the course, he will need to write the
Return Authorization Number on the outside of the boxThe number is:
R
- [redacted] - [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted],
within one business day[redacted] should check both his inbox and his
spam folder, in case the email is filteredFor the pre-paid shipping, he can
print the label and tape it directly on the boxThe email is from INTERNET
ORDER ([redacted]) with the subject: [redacted] Label DeliveryHe should contact
our Customer Service department if he is unable to locate the label
·
Upon
return of the Comprehensive Swedish Gold, a refund for the amount of $
will be processed to the card on file ([redacted], Exp[redacted])The
account will then be completely closed and the matter considered resolved
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
April 25,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated April 23, 2014, concerning **[redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our records show
that **[redacted] placed an order for our Pimsleur Quick & Simple offer on
December 21, Part of our Pimsleur Quick & Simple offer includes entry
into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated April 23, 2014, indicates that **[redacted]
would like to have her account removed from our internal Collections department
and be completely closed
Furthermore, **
[redacted] also states in the notice dated April 23, 2014, that she was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase buttonEach and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
Extensive review
of our database reflects the first point of contact received on behalf of **
[redacted] occurred during a phone call to our Customer Service department on
December 27, During that recorded call our representative advised of the
transit time of her Quick and Simple shipmentUnfortunately our representative
did not thoroughly review additional account details as company policy
dictatesHowever, it should again be noted that our website and the literature
enclosed in each shipment provides Program details
Further contact
was not received until April 14, **[redacted]'s fiancé attempted to
request additional information regarding a past-due notice receivedDuring
that brief recorded call, our representative advised account holder permission
must be granted in order to discuss account activity with a third partyThis
information was acceptedBoth **[redacted] and her fiancé called back on
April 17,
During that
recorded call, our representative denied **[redacted]'s request to return
Spanish Gold Level 1, per company policyHad **[redacted] called during the
designated trial period, a representative would certainly have provided all
necessary return instructions at that timeA supervisor callback request was
submitted; **[redacted] was advised she should receive a call within two
business days
Our records
confirm that on the second business day the supervisor called **[redacted]
using the phone number associated with her account (###-###-####) rather than
the alternative number providedA voicemail was left advising **[redacted] to
return the call
We regret to
hear that **[redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist **[redacted] in bringing this matter to a close, we are
willing to take the following actions:
· We have addressed the errors that occurred internally
·
As a sign of good faith, we are willing to make
an exception and accept the return of Spanish Gold Level To return the
course, **[redacted] will need to write the Return Authorization Number on the
outside of the boxThe number is:
R- [redacted]
· We
will provide her with a pre-addressed, pre-paid [redacted] shipping label so that she
avoids all return shipping costsThe label will allow us to track the package
to ensure it is delivered properlyIt will be emailed to the address included
in the notice, [redacted].[redacted]
She should check both her inbox and her spam folder, in case the email is
filteredFor the pre-paid shipping, she can print the label and tape it
directly on the boxIt will arrive in a separate email from INTERNET ORDER
([redacted]) with the subject: [redacted] Label DeliveryShe should contact our
Customer Service department if she is unable to locate the label
·
Upon
return of Spanish Gold Level 1, her account will be completely closed and the
matter considered fully resolved
I hope **
[redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
January 16,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated January 10, 2015, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on May
16, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated January 10, 2015, indicates that [redacted]
would like to receive a refund for a course outside its designated trial period
Furthermore, [redacted] also states in the notice dated January 10, 2015, that she was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after she placed her initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via an email to our Customer Service department on May 16,
[redacted] enquired how to cancel future shipments before they occurOur
representative advised her that cancellation requests must be placed by phone
in a reply sent later that day[redacted] called our Customer Service
department as directed on May 27, 2014, but decided to remain in the Program
after speaking with a representative
Further contact
was not received until August 22, 2014, when [redacted] called to request
cancellation of the ProgramDuring that recorded call, our representative
clearly explained all Program details, cancelled all future shipments, provided
return instructions for the Spanish Gold Level course in transit and denied
[redacted]'s request to return Gold Level as the item was too far outside the
designated trial period
[redacted]
called our Customer Service department again on October 13, 2014, to enquire
about recent billing and state she would dispute all chargesOur
representative reviewed all Program and account details and explained the
account was paid in full and closed at that point[redacted] explained she did
not understand the full cost of each Gold Level course but accepted the
information
[redacted]
emailed our Customer Service department on two separate occasions during the
month of October to request a refund and state she disputed the charges
incurredOur representatives advised [redacted] that further assistance could
not be provided until the dispute was resolvedThe dispute process typically
takes days and customers are notified by their bank regarding results
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing the matter to a close, we are
willing to take the following actions:
· We
have received notification that the dispute has been resolved and found in our
favorHowever, as a sign of good faith, we are willing to make an exception
and allow the return of the Spanish Gold Level To return the course, she
will need to write the Return Authorization Number on the outside of the box
The number is:
R – [redacted] - [redacted]
· We
will also provide her with a pre-addressed, pre-paid [redacted] shipping label so that
she avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted], within one business day[redacted] should check both her inbox and her spam folder, in case the email is
filteredFor the pre-paid shipping, she can print the label and tape it
directly on the boxThe email is from INTERNET ORDER (pkginfo@[redacted].com) with
the subject: [redacted] Label DeliveryShe should contact our Customer Service department
if she is unable to locate the label
· Upon
return of Gold Level, a refund totaling $will be processed to [redacted]The account will then be closed and we will consider the matter
resolved.
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
November 20,
RevDex.com
Attention:
Heather Ortiz
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
Case
# [redacted]
Customer
No: [redacted]
Dear
Heather,
Thank you for
the notice dated November 17, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on June
27, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated November 17, 2014, indicates that [redacted]
would like to have her account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated November 17, 2014, that she was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a confirmation
email that is sent to each customer promptly after she placed her initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Billing departmentDuring that
recorded call, our representative denied [redacted]'s request to return Russian
Gold Level and Gold Level according to company policyHad [redacted]
contacted us within the designated trial period, a representative would
certainly have provided the necessary return instructions
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Russian Gold Level and Gold Level To return the courses she will need
to write the Return Authorization Numbers on the outside of the boxThe numbers
are:
R – [redacted] Russian
R – [redacted] Russian
·
We
will also provide her with a pre-addressed, pre-paid [redacted] shipping label so that
she avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted], within one business day[redacted] should check both her inbox and her spam folder, in case the email is
filteredFor the pre-paid shipping, she can print the label and tape it
directly on the boxThe email is from INTERNET ORDER (pkginfo@[redacted].com) with the
subject: [redacted] Label DeliveryThe label will be weighted for the return of both
items and will use the shipping address on file as the return origination
pointShe should contact our Customer Service department if she is unable to
locate the label
·
The
account will be closed and we will consider the matter resolved upon return of Russian
Gold Level and Gold Level At that point, a refund totaling $will be
processed to [redacted]
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

Internet Order, LLC
","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
April 1,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated March 31, concerning **[redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick &
Simple offer on October 9, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about November 10, 2014, level on or about January 13, 2015, and level on or
about March 23,
We
had no contact with [redacted] until March 31, On that date, he called our
contact center and spoke to our customer service representative regarding his three
Gold level coursesDuring the phone call, our customer service representative
re-explained the Program, trial period, and billing for his three Gold level courses
Our representative cancelled all future shipments of the Program and denied his
request to return Gold level and level because at that point, the items were
well outside of the trial periodOur representative advised [redacted] Gold
level that we would be happy to provide him with return instructions for Level
which was still within the trial period[redacted] stated that he had not
opened the items and stated that he wanted to return all three coursesOur
customer service representative received permission to make an exception
regarding level and then provided [redacted] with return shipping instructions
for that item[redacted] was advised that we would process his refund of $
that he had paid towards Gold level on March 31,
[redacted] asked to speak to a supervisor during the call on March 31, and on
that same date; he spoke to our customer service supervisorOur supervisor reiterated
the fact that Gold level was roughly three months outside of the trial period
and cannot be returnedOur supervisor also advised [redacted] that we are
willing to make an exception and accept a return of Gold level outside of the
trial period along with the return of Gold level Our supervisor also
explained that we would provide him with a prepaid [redacted] label so that all return
shipping costs could be avoided[redacted] was advised that nothing further
would be shipped or billed and his account would be fully closed when the two Gold
level courses were returned to our warehouseHe accepted this resolution and
the phone call ended amicably
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
[redacted] indicates in the notice dated March 31, that he was not aware of our
ProgramHowever, our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email that
is sent to each customer promptly after he placed his initial order on October 9,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
To
assist [redacted] in bringing the matter to a close, we have already taken the following
actions:
We provided him with return
shipping instructions for his Gold level and Gold level courses, both
of which were outside of the trial period, during the phone call on March
31, To return the items, he will need to write the Return
Authorization Numbers on the outside of the boxThe numbers are:
[redacted] and [redacted]
We processed a refund of $
that [redacted] had paid towards Gold level on March 31, The refund
will be visible on his bank statement within two additional business days
We provided him with a prepaid
[redacted] shipping label on March 31, to ensure that he avoids all return
shipping costsThe label will allow us to track the package to confirm it
is delivered properly and it was emailed to the address listed on the
notice, [redacted].com, on March 31, The [redacted] label is valid
for days
When
his Gold level and level courses are returned to our warehouse we will
fully close his account[redacted]'s Gold level course is roughly three
months outside of the trial period and as previously stated cannot be returned
Nothing further will be shipped or billed and when his Gold level courses
are returned to our warehouse we will consider this matter fully resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
February 20,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated February 17, 2015, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on September
14, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated February 17, 2015, indicates that [redacted]
would like to receive her replacement Spanish Level Gold course and have her
account be completely closed
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing the matter to a close, we have taken
the following actions:
· We
have received notice that the dispute associated with the account has been
resolvedIn the interest of customer service regarding the delayed shipment,
we have applied a discount that will dismiss the outstanding balance of $
The account is considered paid in full
· We
have notified our warehouse to ship the replacement course overnight, at no
additional cost to [redacted]She can track the progress of her shipment via
UPS.com, referencing tracking number [redacted]
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call [redacted]
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
[redacted]

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
January 15,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated January 15, 2015, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on September
9, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated January 15, 2015, indicates that [redacted]
would like to have his account be removed from our internal Collections
department and completely closed
Furthermore, [redacted] also states in the notice dated January 15, 2015, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email that
is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our database reflects the first point of contact occurred via a recorded
phone call to our Billing department on January 15, 2015, 12:PM, EST[redacted] called regarding receiving a past-due noticeDuring the call, our
representative clearly explained all Program details and denied his request to
return Spanish Gold Level 1, per company policyOur representative attempted
to negotiate a settlement offer, which [redacted] declined
Had [redacted]
contacted us prior to receiving Gold Level 1, or during the designated return
period, a representative would certainly have assisted with an account closure
request.
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing the matter to a close, we are willing
to take the following actions:
· As
a sign of good faith, we are willing to make an exception and allow the return
of Spanish Gold Level To return the course, he will need to write the Return
Authorization Number on the outside of the boxThe number is:
R – [redacted] - [redacted]
· We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted], within one business day[redacted] should check both his inbox and his spam folder, in case the email is
filteredFor the pre-paid shipping, he can print the label and tape it
directly on the boxThe email is from INTERNET ORDER (pkginfo@[redacted].com) with
the subject: [redacted] Label DeliveryHe should contact our Customer Service
department if he is unable to locate the label
·
The
account will be closed upon return of Spanish Gold Level and we will then consider
the matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 18,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear [redacted],
Thank you for
the notice dated June 12, 2014, concerning **[redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that **[redacted] placed an order for our Pimsleur Quick & Simple offer on January
10, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program**[redacted] also elected to purchase our Words in a Hurry digital flashcard
offer
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated June 12, 2014, indicates that **[redacted] would
like to have her account removed from our internal Collections department and
be completely closed
Furthermore, **
[redacted] also states in the notice dated June 12, 2014, that she was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button**[redacted] was sent a confirmation email
that is sent to each customer promptly after she placed her initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our database reflects that with the exception of the notice, the only point
of contact received on behalf of **[redacted] occurred via a mailed letter
received on April 29, Our representative emailed an acknowledgement of
receiving the letter to the address on file
([redacted]) and advised **[redacted] to call our Billing department for
further assistanceFurther contact has not been received
We regret to
hear that **[redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist **[redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
Tracking
assigned to the Quick and Simple Italian course reflects the item was delivered
to the address on file on January 16, 2014, 2:PMAs a sign of good faith,
we have refunded the $charge to the card on file ([redacted], Exp[redacted])
·
The
Words in a Hurry flashcards are
advertised as digital formatA download link is provided on the order
confirmation pageTo access the material, **[redacted] should visit the
following link: https://ww2.stroll.com/pdf/200-Words-in-a-Hurry-for-Italian.pdf
·
Neither
our warehouse nor our corporate office has received the returned Italian Gold
Level course, resulting in the account's delinquent statusIt should be
noted that there is no record of a return authorizationIn order to completely
close the account, **[redacted] should provide a return tracking number or a
copy of her receiptThe receipt can be faxed to ###-###-#### and marked
"Attention: [redacted]"Alternatively, a scanned copy can be emailed
to [redacted]
·
If
**[redacted] cannot furnish proof of return, we will have to launch an internal
Lost Product Investigation to determine the location of the coursePer company
policy, **[redacted] must provide us with verbal permission to do so by calling
our Customer Service team on ###-###-#### during our business hours of
8:30AM-8:30PM EST, Monday through FridayAny representative will be able to
assist with her request
I hope **
[redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
December 1,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated November 21, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on July
18, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated November 21, 2014, indicates that [redacted]
would like to receive a refund for a course outside the designated trial period
and have his account be completely closed
Furthermore, [redacted] also states in the notice dated November 21, 2014, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a confirmation
email that is sent to each customer promptly after he placed his initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Customer Service department on August
21, During that recorded call, [redacted] requested to follon his
shipment of the Quick and SimpleOur representative explained the item was
returned as undeliverable and the $charge was refundedOur representative
clearly explained all Program details and offered to submit an order for a
replacement course[redacted] agreed to receive the replacement and stated
he wanted to wait to receive the future shipmentsRegretfully our
representative misinterpreted the request as confirmation that [redacted]
wished to remain in the Program and wanted to receive the future shipments
according to their default scheduling
Further contact
was not received until November 21, During that recorded phone call to
our Customer Service department, our representative denied [redacted]'s
request to return Spanish Gold Level per company policy[redacted] was
provided with return instructions for Gold Level and all future shipments
were cancelled at that time
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are willing
to take the following actions:
· As
a sign of good faith, we are willing to make an exception and allow the return
of the Spanish Gold Level in addition to Spanish Gold Level To return the
courses, he will need to write the Return Authorization Numbers on the outside
of the boxThe numbers are:
R – [redacted] Level
R – [redacted] Level
· We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered and will be weighted for the return of both
coursesThe label is valid for days and will be sent to the address on file,
[redacted], within one business day[redacted] should check both his
inbox and his spam folder, in case the email is filteredFor the pre-paid
shipping, he can print the label and tape it directly on the boxThe email is
from INTERNET ORDER (pkginfo@[redacted].com) with the subject: [redacted] Label DeliveryHe
should contact our Customer Service department if he is unable to locate the
label
· The
account will be closed and we will consider the matter resolved upon successful
return of Spanish Gold Level and Gold Level At that time, a refund for the
amount of $will be processed to [redacted]
I hope Mr
Toltzman finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
March 4,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
Attention:
[redacted] Ortiz
In
reference to:
[redacted]
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated February 23, 2015, concerning **[redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our
records show that **[redacted] placed an
order for our $Pimsleur Quick & Simple offer on November 21,
Part of our $Pimsleur Quick & Simple offer includes entry into our Rapid
Learning Purchase Program
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $9.95, including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representatives. We have clearly disclosed cancellation and
return policies which are liberally administered. Our average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support.
Your
notice to our Customer Service team dated February 23, 2014, indicates that **
[redacted] would like to return his Gold
level courses for a full refund and have his account removed from our internal
collections department
Furthermore,
**[redacted] also indicates in the notice dated February 23, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button**[redacted] was sent a confirmation
email that is sent to each customer promptly after he placed his initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive
review of our database reflects **[redacted] first initiated contact to our billing
department on February 23, During that recorded phone call, our billing representative
re-explained the Program, trial period and billing for his two Gold level courses
**[redacted] reached an agreement with our billing representative and he made a
payment towards the items, completing his balance**[redacted] called for the
second time on February 27, and spoke to our billing representativeHe
requested to speak to our billing supervisor and our supervisor returned his
phone call on March 4, in an attempt to fully resolve his accountOur
supervisor was unable to reach **[redacted] and left him a voicemail message
Had
**[redacted] contacted us within the trial period for Gold level 1, per our terms
& conditions, we would have been happy to provide him with return shipping
instructions and cancel all future shipments of the Program
We
regret to hear that **[redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist **[redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We
have removed his account from our internal collections department and we are
willing to make an exception and accept the return of his Gold level courses
In order to return Spanish Gold Level and level 2, **[redacted] will need to
write the Return Authorization Numbers on the outside of the boxThe numbers
are: R- [redacted] and R- [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properlyIt will be emailed to the address
on file, [redacted], within one business dayHe should check
both his inbox and his spam folder, in case the email is filteredFor the
pre-paid shipping, he can print the label and tape it directly on the boxIt
will arrive in a separate email from INTERNET ORDER (pkginfo@[redacted].com) with the
subject: [redacted] Label DeliveryHe should contact our Customer Service department
if he is unable to locate the label
·
When
we receive the return of Gold level and level 2, we will process his full
refund of and fully close his accountIf he did not receive Gold level
2, he should contact [redacted]@internetorderllc.com
to initiate a Lost Product Investigation, with his permission, which will relieve
him of all responsibility for that item
·
When
the courses are returned to our warehouse, we will process his full refund of
and at that point, we will consider the matter resolved
I
hope **[redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Patrick
C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####,
Ext[redacted]

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 28,
RevDex.com
Attention:
[redacted] Ortiz
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated October 21, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on
May 13, Part of our Pimsleur Quick & Simple offer includes entry into
our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated October 21, 2014, indicates that [redacted]
would like to have his account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated October 21, 2014, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records confirms two points of contact received on behalf of [redacted] via recorded phone calls to our Billing department on August 29,
and again on October 21, Our representatives denied [redacted]'s
request to return the Russian Gold Level course as they determined the item
was too far outside the designated trial period and the account had entered a
delinquent status
Upon further
inspection of the tracking information associated with Russian Gold Level 1, we
have identified that [redacted] was not granted a full trial period
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing the matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of the Russian Gold Level To return the course, he will need to write the
Return Authorization Number on the outside of the boxThe number is:
R - [redacted] - [redacted]
·
Attached
is a label that will allow [redacted] to ship the course to our warehouse at
no cost to himHe should place the label squarely onto the address side of the
package, covering up any previous delivery address and barcodes without
overlapping any adjacent sideIf tape or similar material is used, it must not
cover any of the required label format elements
·
The
account will be closed and we will consider the matter resolved upon return of Russian
Gold Level At that time a paper check for the amount of $USD will be issued
to the address on file:
[redacted]
Canada
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 22,
RevDex.com
Attention:
Kadi-Ann Stewart
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated October 21, concerning [redacted]Customer service is a
high priority for us and we take every customer concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on February 7, and was enrolled in the Program
described aboveAccording to the tracking information, he received Gold level
on or about March 13,
As
of today's date 10/22/outside of this notice we have not had contact from
**or [redacted] about the language CDs and the account had been
transferred to our internal collections department as the course had not been
returned and all billing attempts were declined for Gold level 1.
Our
webpages provide the details of our Quick & Simple offer, including the
Program, clearly and conspicuously in multiple visible locations including a
predominate location immediately adjacent to the "GET MY CDs NOW" point of
purchase button[redacted] was sent a confirmation email that is sent to
each customer promptly after he placed his initial order on February 7, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated October 21, that they would like the
account removed from our internal collections department and completely closed
She also requests that we make billing adjustments for the $that is the
price of the Gold Level The notice however does not indicate that **and
[redacted] have received a Gold Level as they only mention the
introductory Quick and Simple order
Our
customers are very important to us and we would like to satisfy the concernsTo
assist **and [redacted] in bringing the matter to a close, we are willing
to take the following action:
We removed his account from
our internal collections department on October 22, To promptly
resolve the matter, we have launched an internal, inbound Lost Product
investigation in an attempt to determine the location of the Gold level
courseThis internal action relieves **and [redacted] of all
responsibility for the itemThey have never been charged for Gold level
1, therefore no refund is necessaryAs a precaution and in case
**and [redacted] do have the Gold level they can follow these
instructions to return the packageThey will need to write Return
Authorization Number [redacted] on the outside of the shipping box and
address the package to
Internet Order LLC
Southampton Road
Philadelphia PA
• **and [redacted] can be
assured that nothing further will be billed or shipped to their addressAt
this point, the account is completely closed and we consider the matter
fully resolved
I hope **and
[redacted] find the above actions satisfactoryIf you have any further need
to reach me in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com
or you can call ###-###-#### Ext[redacted] during the business hours of 8:00AM-4:30PM
EST Monday through Friday
Very truly
yours,
Dionna
B[redacted]
Billing
Administrator
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
July 16,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated July 10, 2014, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on
August 23, Part of our Pimsleur Quick & Simple offer includes entry
into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning program
developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick
& Simple introductory course for $9.95, including shippingCustomers can
return the Quick & Simple for a full refund within the day trial period
and need only pay return shippingConsumers are also enrolled in the Rapid
Learning Purchase Program ("Program") that affords consumers the opportunity to
try our advanced language learning Gold courses for a day trial periodIf
the customer decides to keep the Gold course, we bill them four monthly
payments of $If the customer decides that they do not want the course, they
can cancel by calling our toll free number and returning the course within the
30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated July 10, 2014, indicates that [redacted]
would like to have her account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated July 10, 2014, that she was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after she placed her initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our database reflects the only point of contact received on behalf of [redacted] occurred via a recorded call to our Billing department on July 10,
There is no record of the account being accessed prior to that date During that call, our representative explained
the Program details and denied [redacted]' request to return the products
received, per company policy
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing this matter to a close, we have
taken the following actions:
·
We
have researched the month of January and February using the two phone
numbers provided in the notice and are unable to locate any additional calls
receivedWe are happy to further investigate the matter if [redacted] can
provide additional information
·
We
have applied a discount to make the account completely paid in full and closed
[redacted] should disregard any additional past-due notices referencing
Account No[redacted]
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call [redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
July 29,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated July 22, 2014, concerning [redacted]Customer service
is a high priority for us and we take every customer concern very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on February
13, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated July 22, 2014, indicates that [redacted] would
like to have his account removed from our internal Collections department and be
completely closed
Furthermore, [redacted] also states in the notice dated July 22, 2014, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is
sent to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects no point of contact received on behalf of [redacted]
with the exception of the notice dated July 22,
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are willing
to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Russian Gold Level To return the course, [redacted] will need to write the
Return Authorization Number on the outside of the boxThe number is:
R-
[redacted] Gold
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted]
[redacted] should check both his inbox and his spam folder, in case the email is
filteredFor the pre-paid shipping, he can print the label and tape it
directly on the boxThe email is from INTERNET ORDER ([redacted]) with
the subject: [redacted] Label DeliveryHe should contact our Customer Service
department if he is unable to locate the label
·
Upon
return of Russian Gold Level 1, [redacted]'s account will be completely closed
and the matter considered fully resolved[redacted] should allow a period of
days after completing the return to no longer receive past-due notices
referencing Account No[redacted]
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
** C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
April 13,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated April 10, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for two of our $Pimsleur
Quick & Simple offers on October 28, and was enrolled in the Program
described aboveAccording to the tracking information, he received his two Gold
level courses on or about December 6, and he received two Gold level items
on or about February 14, He then received two Gold level courses on or
about April 6,
[redacted] called our contact center and spoke to our customer service representative
on April 10, On that date, he called regarding six Gold level courses and
our representative re-explained the Program, trial period and billing for his Gold
level 1, level and level coursesPer [redacted]'s request, our
representative cancelled all future shipments and provided him with return
shipping instructions for both Gold level courses along with return instructions
for his Gold level coursesOur representative advised [redacted] that we
would provide him with a prepaid [redacted] return shipping label so that all return
shipping costs could be avoidedDuring the phone call on April 10, 2015, our
representative denied his request to return both Gold level courses because
at that point, the items were well outside of the trial period
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for both Gold
level courses and cancel all future shipments of the Program
[redacted] indicates in the notice dated April 10, that he was not aware of
our ProgramHowever, our webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a confirmation
email that is sent to each customer promptly after he placed his initial order on
October 28, which explains fully the Program; and each and every course we
ship includes documentation that clearly explains the terms and conditions of
the Program
[redacted] indicates in the notice dated April 7, that he would like to
return his Gold level 1, level 2, and level courses for a full refund
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we have already taken the
following actions:
·
We
will make an exception and accept the return of his Gold level courses outside
of the trial period; however his Gold level courses are months outside of the
trial period cannot be returned[redacted] can be assured that nothing
further will be billed or shipped
·
To
return both of his Gold level and level courses (four total items), [redacted]
will need to write the Return Authorization Numbers on the outside of the box
The numbers are: R- [redacted] for Japanese Gold level and R- [redacted] for Japanese
Gold level For his remaining Gold level courses, the numbers are: R- [redacted] French
Gold level and R- [redacted]
for French Gold level
·
We
will also provide him with a second preaddressed, prepaid [redacted] shipping label (weighted
for all four Gold level courses) so that he avoids all return shipping costs
The label will allow us to track the package to ensure it is delivered properly
and it will be emailed to the address we have on file, [redacted],
within one business dayThe label is valid for days
·
When
his four Gold level courses are returned to our warehouse, we will process his refund
of $that has been paid for French Gold level and then fully close his
accountAt that point, we will consider the matter entirely resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at [redacted], Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

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