Internet Order

Internet Order, LLCTwo Logan Square N18th StSuite Philadelphia, PA November 8, Revdex.com Attention: *** *** JFK Blvd, Suite Philadelphia, PA RE: *** * *** Complaint ID: *** Customer
No: *** Dear *** ***: We are in receipt of the notice dated November 4, concerning *** *** * ***Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be chargedOur Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than half a minute and we strive to deliver excellent customer support. Our records show that *** *** placed an order for our $Pimsleur Quick & Simple offer on December 13, and was enrolled in the Program described aboveAccording to the tracking information, she received Gold level on or about January 5, Our initial contact with *** *** was a phone call that she made to our customer service center on January 20, On that date, she called and spoke to our customer service representative regarding the trial with Gold level During the phone call, our customer service representative re-explained the Program, trial period, and billingOur representative cancelled *** *** from future shipments and offered a trial extension on the product until March 14, to which *** *** agreedOn March 28, *** *** contacted our customer service center again in reference to the billing for the Gold level Our representative confirmed that future shipments were cancelled during previous call and advised of remaining payments for the Gold level The remaining payments did not process due to an invalid cardOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button*** *** was sent a confirmation email that is sent to each customer promptly after she placed her initial order on December 13, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program*** *** indicates in the notice dated November 4, that she wants balance removed from her account and no further contact with the companyOur customers are very important to us and we would like to satisfy her concernsTo assist *** *** in bringing the matter to a close, we are willing to take the following actions: We have adjusted the balance due to zero and waive the balance of $We removed her account from our internal collections department on November 8, To date this was not reported to any credit agencies and has not affected *** ***’s creditI hope *** *** finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at ***@internetorderllc.com or you can call ###-###-#### Ext*** during the hours of 8:00AM-4:30PM EST Monday through FridayVery truly yours, Dionna B*** Billing Administrator Internet Order, LLC

Internet Order, LLCTwo Logan Square N18th StSuite Philadelphia, PA January 23, Revdex.com Attention: *** *** JFK Blvd, Suite Philadelphia, PA RE: *** *** Complaint ID: *** Customer
No: *** Dear *** ***: We are in receipt of the notice dated January 20, concerning *** ***Customer service is a high priority for us and we take every customer concern very seriouslyBy way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be chargedOur Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than half a minute and we strive to deliver excellent customer support. Our records show that *** *** placed an order for our $Pimsleur Quick & Simple offer on April 12, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about May 3, Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button*** *** was sent a confirmation email that is sent to each customer promptly after he placed his initial order on April 12, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the ProgramOur records do not indicate we have received any communication from *** *** since the order was placed on the website on April 12, We have not received any communication indicating the order was not placed or received by *** *** *** indicates in the notice dated January 20, that he wants no further contact from the companyOur customers are very important to us and we would like to satisfy his concernsTo assist *** *** in bringing the matter to a close, we are willing to take the following actions: We will close the account as a lost product since *** *** states he has not received anything from the companyWe will remove *** *** from our internal collections department for the product that was not receivedI hope *** *** finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at ***@internetorderllc.com or you can call ###-###-#### Ext*** during the hours of 8:00AM-4:30PM EST Monday through FridayVery truly yours, Dionna B*** Billing Administrator Internet Order, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***
Thanks for the resolution on this matterThat was the most logical way to take hereI appreciate the help from Revdex.com and this case is closed on my behalfI will ship the merchandise sent to meI will stress that I did never saw anything relating to a continue payment and complete programAnyways this is now solvedGood bye and thanks again***

class="MsoNormal" "text-align:right" align="right">*** *** ***
*** *** ***
*** ***
*** ** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
We
are in receipt of the notice dated April 24, concerning Mr*** ***Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist *** *** ***We market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that Mr*** placed an order for our $Pimsleur Quick &
Simple offer on January 9, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about February 6, and he received Gold level on or about April 13,
We
had no contact with Mr*** until April 24, On that date, he called our
contact center and spoke to our customer service representative regarding his two
Gold level coursesDuring the phone call, our customer service representative
re-explained the Program, trial period, and billing for his two Gold level courses
Our representative cancelled all future shipments of the Program, per *** ***
request, then provided him with return shipping instructions for Gold level
Our representative denied his request to return Gold level because at that
point, the item was well outside of the trial periodOur representative again advised
Mr*** that we would be happy to provide him with return instructions for Level
2, which was still within the trial period, but Gold level could not be
returned at that point
During
the phone call on April 24, 2015, our customer service representative received
permission from a customer service supervisor to make an exception regarding Gold
level and provided Mr*** with a 25% discount, so that he would have just
one remaining payment for the course to complete his balance in fullHe accepted
this resolution and the phone call ended
Had
Mr*** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
Mr
*** indicates in the notice dated April 24, that he was not aware of our
ProgramHowever, our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase buttonMr*** was sent a confirmation email that
is sent to each customer promptly after he placed his initial order on January 9, which explains fully the Program; and
each and every course we ship includes documentation that clearly explains the
terms and conditions of the Program
To
assist Mr*** in bringing the matter to a close, we are willing to take the following
actions:
As a sign of good faith, we
are willing to make an exception and accept the return of Gold level
outside of the trial periodTo return the Gold level and level
courses he will need to write the Return Authorization Numbers on the
outside of the boxThe numbers are: ** *** *** ** ***
We will provide him with a
prepaid UPS return shipping label to ensure that he avoids all return
shipping costsThe label will allow us to track the package to confirm it
is delivered properly and it will be emailed to the address listed on the
notice, ***, on April 28, and will be label for
additional daysThe UPS label will arrive in a separate email from
INTERNET ORDER (***) Subject: UPS Label Delivery*** ***
should be sure to check his junk/spam folder as emailed labels frequently
can be filteredYou can print it out then tape it directly on the box
When
his Gold level and Gold level courses are returned to our warehouse we
will fully close his accountWhen both items are returned to our
warehouse we will process his full refund of $and at that point, will
consider this matter fully resolved
I hope Mr***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at *** or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 3,
RevDex.com
JFK Blvd, Suite
Philadelphia, PA
Attention:
*** ***
In
reference to:
RE: *** ***
Complaint ID: ***
Customer No: ***
Dear
*** ***,
Thank you for
the response notice sent on June 3, 2015, concerning *** ***We are
attempting to resolve his account promptlyYour notice to our Customer Service team dated June 3, indicates
that *** *** rejected our offer as he is in disagreement with our resolution offerHe states at the conclusion of his response, “I do not accept
this offer. I want my account closed and
nothing else sent in the mail."
Each Gold level course costs $(monthly
payments of $+ Sales Tax)We also send a confirmation email shortly after
you place your order which fully details the Rapid Learning Program
As of June 3,
2015, *** *** has paid us a total of $for three Gold Level Spanish
coursesWe have applied a discount to his account so that he can keep
Gold level and avoid all future billingHe does not have to return Gold
level and he can consider Gold level complimentary
*** *** can
be assured that as of June 3, 2015, his account is completely closed as he requestedNothing further will be mailed to his address
and his account is fully closed
If you have any
further need to reach me in reference to the inquiry, please e-mail at [email protected]
or you can call me directly at ***, Ext*** during our
business hours of 9:30AM-6:00PM EST
Sincerely,
Patrick
C***
Consumer
Relations
Internet
Order, LLC
***@internetorderllc.com
***

Internet Order, LLCTwo Logan Square N18th StSuite Philadelphia, PA November 8, Revdex.com Attention: *** *** JFK Blvd, Suite Philadelphia, PA RE: *** *** Complaint ID: *** Customer No:
*** Dear *** *** We are in receipt of the notice dated November 4, concerning *** ***Customer service is a high priority for us and we take every customer concern very seriouslyBy way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged. Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than half a minute and we strive to deliver excellent customer support. Our records show that *** *** placed an order for our $Pimsleur Quick & Simple offer on April 19, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about May 30, Our initial contact with *** *** was a phone call that he made to our billing department on October 20, On that date, he called and spoke to our customer service representative regarding returning the Gold level During the phone call, our representative re-explained the Program, trial period, and billingOur representative denied *** ***’s request to return as the product’s day free trial had already ended and the account was considered past due since the card expired and the scheduled payments did not processDespite the return being denied, the Gold level was returned to our warehouse on November 3, and was marked as returned and no further balance was requiredOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button*** *** was sent a confirmation email that is sent to each customer promptly after he placed his initial order on April 20, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program*** *** indicates in the notice dated November 4, that he wants balance removed from his account and no further contact with the companyOur customers are very important to us and we would like to satisfy his concernsTo assist *** *** in bringing the matter to a close, we are willing to take the following actions: We will notify him at the email he provided to us that since his product was returned there is no balance due and any notice he received was sent due to an error as the account has been closed since his return of the Gold level in • *** *** can be assured that we will make sure to fix the error that caused him to receive a balance due notice *** *** can also be assured that his credit has not and will not be affected by the previous account history or this errorI hope *** *** finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at ***@internetorderllc.com or you can call ###-###-#### Ext*** during the hours of 8:00AM-4:30PM EST Monday through Friday Very truly yours, Dionna B*** Billing Administrator Internet Order, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
* ***

Internet Order, LLC
Roman","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
April 8,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ***
Complaint ID: ***
Customer No: ***
Dear
*** ***:
We
are in receipt of the notice dated April 3, concerning *** ***Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that *** placed an order for our $Pimsleur Quick &
Simple offer on December 24, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about January 27,
We
had no contact with *** until December 1, On that date, she called
our contact center and spoke to our billing representative regarding the past
due balance owed for her Gold level courseDuring the phone call, our billing
representative re-explained the Program, trial period, and billing for her Gold
level courseOur representative denied her request to return Gold level because
at that point, the item was well outside of the trial period*** agreed
to pay $for the Level course to close out her account and she provided
our representative with her updated credit card information during the call on December
1,
**
*** called again on April 3, regarding a billing notification that was
sent to her erroneously, due to a processing errorOur representative advised
her that account had been paid in full and completely closed since December 1,
and that she could ignore the past due notification that was sent
Had
*** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
**
*** indicates in the notice dated April 3, that she was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button*** was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on December 24,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
**
*** indicates in the notice dated April 3, that she would like to return
her Gold level course for a full refund of $
Our
customers are very important to us and we would like to satisfy her concernsTo
assist *** in bringing the matter to a close, we are willing to take the
following actions:
We will help her return the Gold
level course for a full refund of $She will need to write the
Return Authorization Number on the outside of the boxThe number is: *- ***
We will also provide her with a preaddressed, prepaid *** shipping label
so that she avoids all return shipping costsThe label will allow us to
track the package to ensure it is delivered properly and it will be
emailed to the address listed on the notice dated April 3, 2015, ***@***.com,
within one business dayThe label is valid for days
When
her Gold level course is returned to our warehouse we will fully close
her account and at that point, we will process her full refund of $
The refund will be processed to the
credit card that is on file, a *** with an expiration date of May
At that point, we will consider the matter fully resolved
I hope ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at ***@internetoderllc.com or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC
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","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 16,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ***
Complaint ID: ***
Customer No: ***
Dear
*** ***:
We
are in receipt of the notice filed June 15, concerning *** ***
Customer service is a high priority for us and we take every customer concern
very seriously
**
***’s utilized the prepaid *** label that we emailed to his address on June
9, According to the tracking information from our prepaid label, His Gold
level course was delivered to our warehouse on June 15, On that date, we
processed his full refund of $The refund will be visible on his bank
statement within two additional business days.
Our
billing representative called *** on June 15, Our representative
spoke to *** and confirmed that we had already processed his full
refund*** can be assured that his account is now fully closed and at
this point, we consider the matter fully resolved
I hope ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at ***@internetoderllc.com or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday.Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

Internet Order, LLCTwo Logan Square N18th StSuite Philadelphia, PA December 8, Revdex.com Attention: *** *** JFK Blvd, Suite Philadelphia, PA RE: *** ** *** Complaint ID: *** Customer No:
*** Dear *** *** We are in receipt of the notice dated December 7, concerning *** *** * ***Customer service is a high priority for us and we take every customer concern very seriouslyOur records show that *** *** placed an order for our $Pimsleur Quick & Simple offer April 27, Part of our $Pimsleur Quick & Simple offer includes entry into our Rapid Fluency Purchase ProgramThe Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Fluency Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number within the 30-day trial period, return the course, needing only to pay return shipping, and they will not be chargedYour notice to our customer service team dated December 7, indicates that *** *** would like no further communication from the companyOur records indicate that *** *** placed his initial order online and then contacted our customer care center on December 7, 2012. During that conversation with our customer service representative he was informed that his account had been transferred to our internal collections department. He also states that prior to his previous complaint and resolution he was not aware of our Rapid Fluency Purchase Program, however our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase buttonAdditionally, each course we ship includes documentation that clearly explains the terms and obligations of the ProgramCustomer service is very important to us and we take great pride in our Customer Service Department, which is located in our corporate headquartersWhen *** ***’s previous complaint was received he was provided return instructions to return the Spanish Gold Level I and the Spanish Gold Level IIA prepaid *** label was issued from our company and the returns were received and the account was closedDue to an error *** *** recently received notice that a balance was still due on the accountThere is no balance due and the account is closedWe apologize to *** ***, as the account was resolved with the returns in and there is nothing current on the account*** *** can be assured that the account is closed and the notice he received was in error*** *** can be assured that with his complaint we have reviewed and corrected the error that resulted in him received such a noticeI hope *** *** finds the above actions satisfactoryIf you have any further need to reach me in reference to this inquiry, please e-mail at ***@internetorderllc.com or you can call *** Ext*** during the hours of 8:00AM-4:30PM EST Monday through Friday Very truly yours, Dionna B*** Billing Administrator Internet Order, LLC

","serif"">Internet Order, LLC
*** *** ***
*** ***
*** ** ***
October 12,
RevDex.com
*** *** *** *** ***
*** ** ***
*** *** ***
*
RE:
*** ***
*** *** ***
*** *** ***
Dear *** ***
We
are in receipt of the notice dated September 30, concerning *** *** ***Customer service is a high priority for us and we take every
customer concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language-learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $including shipping
Customers can return the Quick & Simple for a full refund within the 30-day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a 30-day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our
records show that *** *** placed an order for our $Pimsleur Quick
& Simple offer on November 12, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold Level on or
about December 10, 2014, Gold Level on or about March 21, 2015, and Gold
Level on or about May 15,
In
the notice dated September 30, 2015, *** *** stated he was unaware of the
programOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button*** *** was sent a confirmation email that is
sent to each customer promptly after he placed his initial order on November 12,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies, which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
*** ***
first contacted the company on January 14, and spoke with a customer
service representative about the charge he incurred on his accountThe
representative re-explained the Program and provided a refund of $for the
Gold Level The representative offered to extend the trial period on the Gold
Level until February 14, and *** *** accepted the trial extension
The representative also advised him to call before February 14, if he
decided to return the course and emailed *** *** a supplemental booklet
to use with the Gold Level
The credit card
on file started to decline in June so we emailed past due notices to *** on 7/2/and
7/28/and mailed past due letters to the address on file on 7/7/and
9/17/
Our second call
with *** *** was on September 30, He told the billing representative
that he cancelled in JanuaryThe billing representative reviewed the notes from
the call on January 14, and *** *** requested to have the call
reviewed from January 14, The billing representative reviewed the call and
spoke with *** *** on October 1, 2015, explaining that he did agree to the
trial extension back in January*** *** then stated he did not receive
the coursesThe billing representative reviewed the tracking information for
the courses and suggested that *** *** to check with other occupants in
his household for the packages since tracking showed the courses were delivered
*** ***
then called back on October 5, and confirmed that he did receive the
courses*** *** wanted to ensure that the account was not sent to a
third-party collections agency and the billing representative confirmed that
the account was still in the internal collections department with the company
*** *** paid the balance due of $and the billing representative
emailed a paid in full confirmation and cancellation confirmation to ***As of October 5,
2015, the account is considered closed and the matter resolved although it may
take up to days for all past due mail and email communications to cease
If you have any
further need to reach me in reference to the inquiry, please e-mail me at ***
or you can call my direct line at *** *** *** during the hours of
9:00AM-5:30PM EST Monday through Friday
Very truly
yours,
Cindy
T**
Customer
Relations
Internet
Order, LLC

Internet Order, LLCTwo Logan Square N18th StSuite Philadelphia, PA February 2, Revdex.com Attention: *** *** JFK Blvd, Suite Philadelphia, PA RE: *** *** Complaint ID: *** Customer No: *** Dear *** ***: We are in receipt of the response by *** ***In ***’s response she states that she is satisfied with the response but wants to clarify that in addition to closing the account and being removed from our internal collections she would like confirmation the account will not be sent to external collection agenciesLet us elaborate that in the closing of the account the balance was waived and there will be no balance due for collections, internal or externalFurthermore *** can be assured that the matter has not been reported to any external credit agency and no legal action has been takenI hope *** finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at ***@internetorderllc.com or you can call ###-###-#### Ext*** during the hours of 8:00AM-4:30PM EST Monday through FridayVery truly yours, Dionna B*** Billing Administrator Internet Order, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

class="MsoNormal" "text-align:right" align="right">Internet Order, LLC
*** *** ***
*** ***
Philadelphia, PA
July 17,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** R***
Complaint ID: ***
Customer No: ***
Dear
Ms***:
We
are in receipt of the notice dated July 15, concerning Mr*** R*** (copy attached)
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that Mr*** placed an order for our $Pimsleur Quick &
Simple offer on June 30, and was enrolled in the Program described above
According to the tracking information, he received Gold level on or about August
7, 2014, Gold level on or about October 8, 2014, and lastly, Gold level on
or about January 30,
Our
lone contact with Mr*** was an email message that he sent to our customer
service team on July 7, On that date, Mr*** stated in his message
that he wished to cancel his enrollment in our Rapid Fluency ProgramOn that
same date, our representative replied to his email message and advised Mr***
that per company policy, he would have to contact our call center for and speak
with a representative in order to complete his requestTo date, we have no further contact with Mr
***
Our
final contact with Mr*** was an email message that he sent on April 21,
He again indicated that he had already returned his Gold level courseWe
have not received the return of his Gold level course and on April 27, 2015,
we replied to his email and requested that he provide us with a tracking number
or receipt showing proof of the returned item so that we could fully close his
accountMr*** did not respond to our email response message asking for
proof of his return
Had
Mr*** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the ProgramAt this point, Gold levels 1-are paid in
full and nothing further will be shipped or billed to Mr***
Our
webpages provide the details of our Quick & Simple offer, including the
Program, clearly and conspicuously in multiple visible locations including a
predominate location immediately adjacent to the “GET MY CDs NOW” point of
purchase buttonMr*** was sent a confirmation email that is sent to each
customer promptly after he placed his initial order on June 30, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Mr
*** indicates in the notice dated July 17, that he is dissatisfied with
our Program and he also indicates that he would like to return his Gold level
coursesAt this point, all three Gold level courses are multiple months outside
of the trial period
Our
customers are very important to us and we would like to satisfy his concernsTo
assist Mr*** in bringing the matter to a close, we are willing to take the
following actions:
Mr*** can be assured
that nothing further will be billed or shipped to his addressMr***
was erroneously billed for German Gold level 4, which was not shipped out
due to an internal warehouse errorWe processed a refund of $for
that item on July 17, The refund will be visible on his bank
statement within two additional business days
As a sign of good faith, we are
willing make an exception and accept the return of his Gold level course
outside of the trial periodHowever,
Gold levels & are multiple months outside of the trial period and
per company policy, they cannot be returned
To return his Gold level
course, Mr*** will need to write the Return Authorization Number on
the outside of the boxThe number is: R- *** for German Gold level
He will then need to ship the course to Internet Order LLC, *** *** **., Philadelphia, PA When the item is returned, we
will process an additional refund of $
At that point, his account will
be completely closed and we will consider that matter resolved
I hope Mr***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [email protected] or
you can call 866-204-Extduring our business hours of 9:30AM-6:00PM
EST Monday through Friday
Very truly
yours,
Patrick
Curry
Customer
Relations
Internet
Order, LLC

class="**oNormal" "text-align:right" align="right">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
April 8,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ***
Complaint ID: ***
Customer No: ***
Dear
*** ***:
We
are in receipt of the notice dated April 3, concerning *** ***Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that *** placed an order for our $Pimsleur Quick &
Simple offer on December 24, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about January 27,
We
had no contact with *** until December 1, On that date, she called
our contact center and spoke to our billing representative regarding the past
due balance owed for her Gold level courseDuring the phone call, our billing
representative re-explained the Program, trial period, and billing for her Gold
level courseOur representative denied her request to return Gold level because
at that point, the item was well outside of the trial period*** agreed
to pay $for the Level course to close out her account and she provided
our representative with her updated credit card information during the call on December
1,
**
*** called again on April 3, regarding a billing notification that was
sent to her erroneously, due to a processing errorOur representative advised
her that account had been paid in full and completely closed since December 1,
and that she could ignore the past due notification that was sent
Had
*** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
**
*** indicates in the notice dated April 3, that she was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button*** was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on December 24,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
**
*** indicates in the notice dated April 3, that she would like to return
her Gold level course for a full refund of $
Our
customers are very important to us and we would like to satisfy her concernsTo
assist *** in bringing the matter to a close, we are willing to take the
following actions:
We will help her return the Gold
level course for a full refund of $She will need to write the
Return Authorization Number on the outside of the boxThe number is: *- ***
We will also provide her with a preaddressed, prepaid *** shipping label
so that she avoids all return shipping costsThe label will allow us to
track the package to ensure it is delivered properly and it will be
emailed to the address listed on the notice dated April 3, 2015, ***@***.com,
within one business dayThe label is valid for days
When
her Gold level course is returned to our warehouse we will fully close
her account and at that point, we will process her full refund of $
The refund will be processed to the
credit card that is on file, a *** with an expiration date of May
At that point, we will consider the matter fully resolved
I hope ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at ***@internetoderllc.com or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

class="MsoNormal" "text-align:right" align="right">Internet Order, LLC
*** *** ***
*** ***
Philadelphia, PA
March 13,
RevDex.com
Attention:
*** ***
JFK Blvd, Suite
Philadelphia,
PA
RE:
*** ** ***
Complaint ID: ***
Customer No: ***
Dear
Ms***:
We
are in receipt of the notice dated March 12, concerning Mr*** ** ***
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the *** *** is an audio-based rapid language
learning program developed by renowned linguist Dr*** ***We market
the *** Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that Mr*** placed an order for our $*** Quick &
Simple offer on November 30, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about January 4,
Our
initial contact with Mr*** occurred on February 24, On that date, he
called our contact center and spoke to our customer service representative
regarding his Gold level courseDuring the phone call, our billing representative
re-explained the Program, trial period, and billing for his Gold level course
Our representative cancelled all future shipments past Gold level and also
denied Mr***’s request to return the item, because the course was outside of
the trial periodOur representative advised Mr*** of the remaining balance
for Gold level and the phone call ended shortly thereafter
Our
next and final contact with Mr*** occurred on March 12, On that date,
he called and spoke to our billing representative regarding his Gold level
courseDuring the phone call, our billing representative advised him that his
account had been transferred to our internal collections department due to the
past due balance owed for Gold level Our billing representative attempted to
resolve the matter but Mr*** refused to make a payment on the past due
balance for Gold level
Had
Mr*** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
Mr
*** indicates in the notice dated March 12, that he was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase buttonMr*** was sent a confirmation email that is sent
to each customer promptly after he placed his initial order on November 30,
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Mr
*** indicates in the notice dated March 12, that he would like to return his
Gold level course for a full refund of $and he would also like his
account removed from our internal collections department and completely closed
Our
customers are very important to us and we would like to satisfy his concernsTo
assist Mr*** in bringing the matter to a close, we are willing to take the
following actions:
We removed his account from
our internal collections department on March 13, He can be assured
that the matter has not been reported to any external credit rating
agencyIn order to return the Gold level course he will need to write
the Return Authorization Number on the outside of the boxThe number is:
R- ***
We will provide him with a preaddressed,
prepaid *** shipping label so that he avoids all return shipping costs
The label will allow us to track the package to ensure it is delivered
properly and it will be emailed to the address we have on file, ***2@***,
within one business dayThe label is valid for days
We will process his full
refund of $when his Gold level course is returned to our warehouse
At that point, his account will be
completely closed and we will consider the matter fully resolvedI hope Mr***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at ***@*** or
you can call my direct line at ###-###-####, Extduring our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

I received an email saying that I owed money for CDsthat I never ordered nor have I received any CDSI called the company and the first representactive did not listeneed to me and hung up on meI called back and talked with a second representative who did listen and closed my accountI definitely suggest that one not order from Internet LLC

Internet
Order,
LLC
JFK
Blvd
Third Floor
Philadelphia,
PA
September
25,
Revdex.com
K StNW, 10th Floor
Washington, DC 20005-
RE: *** ** ***
Complaint ID: ***
Customer No: ***
To Whom It May Concern:
We are in receipt of the notice
filed September 22, concerning *** *** ** ***Customer service is
a high priority for us and we take every customer concern very seriously
By way of background, the Pimsleur
Approach is an audio-based rapid language-learning program developed by
renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple
introductory course for $including shippingCustomers can return the
Quick & Simple for a full refund within the 30-day trial period and need
only pay return shippingConsumers are enrolled in the Rapid Learning Purchase
Program (“Program”) that affords consumers the opportunity to try our advanced
language learning Gold courses for a 30-day trial periodIf the customer
decides to keep the Gold course, we bill them four monthly payments of $
If the customer decides that they do not want the course, they can cancel by
calling our toll free number and returning the course within the 30-day trial
period, and they will not be charged
Our Customer Service Department is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies, which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our records show *** *** placed
an order for our $Pimsleur Quick & Simple offer on January 10,
and was enrolled in the Program described above*** *** contacted our
Customer Care center on March 6, because he needed to call in to verify
the order and shipping details before we could ship the Quick and Simple course
On the call, the representative reviewed the full Program details, verified the
account information, and set the Quick and Simple course to ship that dayAccording
to the tracking information, he received Gold Level on or about April 11,
2015.
*** *** called our customer
service center again on April 27, and spoke to our customer care representative
regarding his Gold Level courseOur representative explained the Program
details again and offered to extend the free trial period on the Gold Level
course until June 6, 2015, which *** *** acceptedSince *** *** did
not contact the company before the end of the extended trial period, we
attempted to charge the credit card on file but the charges were declined
We emailed past due notifications to
the email address on file, ***@***.com, and sent a letter to the mailing
address in Vadnais Heights, MN*** *** called on August 3, and spoke
with our billing representative to return the Gold Level The representative informed
him the course was outside of the trial period and per company policy, our
representative denied his request to return Gold Level 1, because the course
was well past of the trial period and his account had been transferred to our
internal collections department
Had *** *** contacted us or
emailed our customer service team within the extended trial period for Gold Level
1, per our terms & conditions, we would have been happy to assist him with
proper return shipping instructions for Gold Level and cancel all future
shipments of the Program
*** *** indicates in the notice
dated September 22, that he was not aware of our ProgramOur webpages
provide the details of our Quick & Simple offer, including the Program,
clearly and conspicuously in multiple visible locations including a predominate
location immediately adjacent to the “GET MY CDs NOW” point of purchase button
*** *** was sent a confirmation email that is sent to each customer
promptly after he placed his initial order on January 10, 2015, which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the ProgramOur customer
care representatives also informed *** *** of the Program details every
time he called in
*** *** indicates in the notice
dated September 22, that he would like to return his Gold Level course and
cancel the balance dueOur customers are very important to us and we would
like to satisfy his concernsTo assist *** *** in bringing the matter to a
close, we are willing to take the following actions:
We removed *** ***’s account
from our internal collections department on September 25, and as a sign of
good faith, we are willing to accept the return of Gold Level outside of the
trial periodTo return his Gold Level course, *** *** will need to write
the Return Authorization Number on the outside of the boxThe number is: R- ***.We
will provide him with a preaddressed, prepaid UPS shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properly and it will be emailed to the
address we have on file, ***@***.com, within one business dayThe
label is valid for days*** *** should check his junk/spam folder
in case the emailed label is filtered thereThe charge
for Gold Level did not process therefore no refund is necessaryWhen the
Gold Level is returned to our warehouse, his account will be completely
closed and at that point, we will consider the matter fully resolved
I hope *** *** finds the above
actions satisfactoryIf you have any further need to reach me in reference to
the inquiry, please e-mail me at ***@internetorderllc.com or you can call my
direct line at ###-###-####, Extduring the hours of 9:00AM-5:30PM EST
Monday through Friday
Very truly yours,
Cindy T**
Customer Relations
Internet Order, LLC

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Internet Order, LLC
*** *** ***
*** ***
*** ** ***
*** *** ***
RevDex.com
*** *** ***
*** *** *** *** ***
*** ** ***
*** *** ** ***
*** *** ***
*** *** ***
*** *** ***
We
are in receipt of the notice dated May 21, concerning MsDoris LBender
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the *** Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul ***We market
the *** Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that *** *** placed an order for our $*** Quick &
Simple offer on February 12, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about April 4,
We
had no contact with *** *** until March 9, On that date, she called
our contact center and spoke to our billing representative regarding her Gold
level courseDuring the phone call, our customer service representative
re-explained the Program, trial period, and billing for her Gold level course
During the call, our representative offered *** *** a trial extension until
May 13, so that she could sample the item for an additional time period
before deciding whether or not to move forward with the Program*** ***
agreed to try out the Gold level course and the phone call endedAll future
shipments past Gold level were cancelled
*** *** emailed our customer service team on May 17, regarding a billing notification
and stated that she had returned the Gold level itemOur representative
advised her that we would need proof of her return, such a receipt or a tracking
number, in order to fully close her accountTo date, *** *** has not
provided us with any proof of return shipping and to close her account, we will
need to launch an internal, inbound Lost Product Investigation*** ***
stated she used the “return to sender” method of sending back her Gold level course
That method rarely returns items to our warehouse as ‘return to sender’
contains no paid postage for the return
Had
*** *** contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
*** *** indicates in the notice dated May 21, that she was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button*** *** was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on February 12,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
*** *** indicates in the notice dated May 21, that she would like a full
refund and she would like her account completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist *** *** in bringing the matter to a close, we are willing to take the
following actions:
We have initiated an
internal, inbound Lost Product investigation to determine the location of
the item.This action relieves her of all responsibility for the item
We
processed her full refund of $on May 26, The refund will be visible
on her bank statement within two additional business days
At
this point, her account is completely closed and we now consider the
matter fully resolved
I hope *** ***
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at *** or
you can call my direct line at ###-###-####, Ext*** during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C***
Customer
Relations
Internet
Order, LLC

I bought a used set of CD's that were in excellent condition but was missing one CDI called the company to purchase just the missing CDThe lady I talked to was wonderful and said I could purchase the missing CD for $and even offered to throw in the reading books for freeweeks later my order comes in the mail and the CD that I ordered was a burned CD and the booklets that she said they would throw in for free, were never sentI was very upset and called and spoke with a manager who told me I was only concerned about the resale value of the set and that since they didn't make any money off me because I bought the CD set used, that she really had no incentive to assist meI think paying $for a burned CD, they definitely made money off of me and her attitude was horribleI had only positive things to say about the CD's themselves as they are awesome, but their customer service is terrible and they need to rethink how they want to handle a customer who could have been a great word of mouth advertisement