Internet Order

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA April 14, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: ** [redacted] * [redacted] , Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated April 7, 2014, concerning ** [redacted] * [redacted] Customer service is a high priority for us and we take every customer concern very seriously Our records show that ** [redacted] placed an order for our Pimsleur Quick & Simple offer on October 16, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated April 7, 2014, indicates that ** [redacted] would like to have his account removed from our internal Collections department and be completely closed Furthermore, ** [redacted] also states in the notice dated April 7, 2014, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button** [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our database reflects the first point of contact successfully received on behalf of ** [redacted] occurred via a phone call to our Billing department on April 7, During that recorded call, our representative explained the Program details and denied ** [redacted] ’s request to return French Gold Level as the item was too far outside the designated return periodOur representative submitted a supervisor callback request and the call concluded ** [redacted] called our Customer Service department shortly after only be advised by our representative that he would need to request further assistance from our Billing departmentOur representative also confirmed all future shipments had been cancelled We regret to hear that ** [redacted] feels that our customer support fell short of his expectationsOur customers are very important and we would like to satisfy his concernsTo assist ** [redacted] in bringing this matter to a close, we are willing to take the following actions: · As a sign of good faith, we are willing to make an exception and accept the return of French Gold Level To return the course, ** [redacted] will need to write the Return Authorization Number on the outside of the boxThe number is: R- [redacted] Gold • We will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properlyIt will be emailed to the address on file, ***[redacted] , within one business dayHe should check both his inbox and his spam folder, in case the email is filteredFor the pre-paid shipping, he can print the label and tape it directly on the boxIt will arrive in a separate email from INTERNET ORDER ( [redacted] ) with the subject: [redacted] Label DeliveryHe should contact our Customer Service department if he is unable to locate the label · Upon return of the Gold Level course, his account will be completely closed and matter considered fully resolved I hope ** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is the recourse I was asking for in the first place and was denied, as I stated I was out of the country for over days during that 'trial' period they say I had time to return, and in fact didn't at the time they shipped even know the package existed because I was on the road for business and my mail was being heldThey state the 'program' is well advertised - when if you review their order information it is not The confirmation e-mail is the only place I saw it and only after that was identified to me by the customer service representative as the place I should have read I admit - when I get an order confirmation I do not read the entire text of the message, I'm looking to see that the product I ordered is being shipped and charged appropriately - not that the company has 'added' an extra offer that I didn't order to begin with He also stated it was in the first delivery of my introductory course - which came damaged and did not have any paperwork which I identified to them prior to the first 'trial' course being shippedWill return both products today and expect a full refund of the money paid on the courses I did not orderThank you Regards, [redacted] ***

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA March 6, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: ** [redacted] , Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated February 27, 2014, concerning ** [redacted] Customer service is a high priority for us and we take every customer concern very seriously Our records show that ** [redacted] placed an order for our Pimsleur Quick & Simple offer on September 23, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated February 27, 2014, indicates that ** [redacted] would like to have his account removed from our internal Collections department and be completely closed Furthermore, ** [redacted] also states in the notice dated February 27, 2014, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button** [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our database reflects the only point of contact received on behalf of ** [redacted] , with the exception of the notice, occurred on February 27, During that recorded phone call to our Customer Service department, our representative fully explained all Program and account details** [redacted] informed our representative that he did not receive Spanish Gold Level and requested to cancel access to the ProgramOur representative launched a Lost Product Investigation for the missing course, refunded the $Gold Level payment to the card on file ( [redacted] ***, ExpDecember/2015), and cancelled all future shipmentsPer company policy, our representative explained the Gold Level course could not be returned outside the designated trial period and offered to exchange the product for a language of ** [redacted] ’s choice** [redacted] declined the offer We regret to hear that ** [redacted] feels that our customer support fell short of his expectationsOur customers are very important and we would like to satisfy his concernsTo assist ** [redacted] in bringing this matter to a close, we have taken the following actions: · Our representative explained a charge initially declined but that ** [redacted] ’s account was later made currentPast-due notices are generated by an off-site third party, up to one month in advance** [redacted] should disregard all past-due notices associated with his account (No [redacted] )Negative reporting to credit bureaus has not and will not occur · ** [redacted] ’s account is closed but the Lost Product Investigation is ongoing** [redacted] has been instructed to contact us for return instructions and a prepaid label if the Spanish Gold Level is ever redelivered I hope ** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####

v\: [redacted] o\: [redacted] w\: [redacted] Internet Order, LLC [redacted] October 12, RevDex.com [redacted] RE: [redacted] Dear [redacted] We are in receipt of the notice dated September 30, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language-learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shipping Customers can return the Quick & Simple for a full refund within the 30-day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a 30-day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies, which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on August 7, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold Level on or about September 10, 2014, Gold Level on or about November 12, Gold Level on or about January 13, 2015, and Gold Level on or about March 9, [redacted] first contacted the company via email in regards to the Program on September 23, We emailed a response with the Program details, including the trial period, cost of each course, future shipments, and advised [redacted] to call to make any changes to his account Our next contact with [redacted] was on April 6, The contact center representative provided a Return Merchandise Authorization number for the Gold Level and advised him to return the course within daysThe representative also emailed a copy of the return instructions [redacted] then called on July 7, and spoke with another contact center representative in regards to billingThe representative informed [redacted] that he received charges to his account because the warehouse did not receive the Gold Level course return [redacted] then mentioned he did not receive the Gold Level course so the representative provided the tracking number for the cost and advised him to check with the post office We finally received the Gold Level return on July 30, 2015, almost months past the return trial periodWe retained the $paid on the course as a restocking fee [redacted] indicates in the notice dated September 30, that he would like to receive a refund of $Our customers are very important to us and we would like to satisfy his concerns We will make an exception and refund the credit card that was charged a total of $today Depending on his financial institution, it may take up to 7-business days for the refund to reflect in his accountAs of today, October 12, 2015, we will consider his account completely closed and the matter fully resolved I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] or you can call my direct line at [redacted] during the hours of 9:00AM-5:30PM EST Monday through Friday Very truly yours, Cindy T**Customer Relations Internet Order, LLC / [redacted] Style Definitions */

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA August 26, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: [redacted] ( [redacted] ***), Case # [redacted] Customer No: [redacted] ( [redacted] ) Dear [redacted] , Thank you for the notice dated August 17, 2014, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously Our records show that [redacted] placed an order for our Pimsleur Quick & Simple German offer on June 12, [redacted] ’s wife, [redacted] ***, placed an order for our Pimsleur Quick & Simple French offer on that day as wellPart of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated August 17, 2014, indicates that [redacted] would like to receive a refund and have the aforementioned accounts be completely closed Furthermore, [redacted] also states in the notice dated August 17, 2014, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our records reflects the first point of contact received on behalf of [redacted] occurred via an email to our Customer Service department on August 17, A reply was sent to [redacted] on August 18, 2014, in which he was provided with return instructions and prepaid return shipping labelsAs he contacted us within our billing grace period, a refund for the amount of $was processed to the card on file ( [redacted] ***, Exp [redacted] ) in anticipation of the returned productsOnly [redacted] ***’s order incurred a charge We regret to hear that [redacted] feels that our customer support fell short of his expectationsOur customers are very important and we would like to satisfy his concernsTo assist [redacted] in bringing this matter to a close, we are willing to take the following actions: · Our warehouse processed the return of German Gold Level and French Gold Level on August 20, Both accounts are completely closed I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Angelica [redacted] C [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA March 2, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: [redacted] ***, Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated February 20, 2015, concerning [redacted] ***Customer service is a high priority for us and we take every customer concern very seriously Our records show that [redacted] placed an order for our Pimsleur Quick & Simple offer on June 25, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated February 20, 2015, indicates that [redacted] would like to have his account be removed from our internal Collections department and completely closed Furthermore, [redacted] also states in the notice dated February 20, 2015, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program It should be noted [redacted] ***’ requests to return the product were denied beyond the designated trial periods, per company policyHad [redacted] elected to decline the prior trial extension offers, a representative would certainly have provided the necessary return instructions to close his account We regret to hear that [redacted] feels that our customer support fell short of his expectations Our customers are very important and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: · As a sign of good faith, we are willing to make an exception and allow the return of Spanish Gold Level To return the course, he will need to write the Return Authorization Number on the outside of the boxThe number is: [redacted] - [redacted] · We will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is deliveredThe label is valid for days and will be sent to the address on file, [redacted] @***.com, within one business day [redacted] should check both his inbox and his spam folder, in case the email is filteredFor the pre-paid shipping, he can print the label and tape it directly on the boxThe email is from INTERNET ORDER (pkginfo@***.com) with the subject: [redacted] Label DeliveryHe should contact our Customer Service department if he is unable to locate the label · The account will be closed upon return of Spanish Gold Level and we will then consider the matter resolved I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Angelica d [redacted] Customer Service Manager Internet Order, LLC ***@internetorderllc.com ###-###-####

v\: [redacted] o\: [redacted] w\: [redacted] Internet Order, LLCJFK Blvd 3rd Floor Philadelphia, PA April 1, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] ***: We are in receipt of the notice dated March 31, concerning ** [redacted] ***Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on October 9, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about November 10, 2014, level on or about January 13, 2015, and level on or about March 23, We had no contact with [redacted] until March 31, On that date, he called our contact center and spoke to our customer service representative regarding his three Gold level coursesDuring the phone call, our customer service representative re-explained the Program, trial period, and billing for his three Gold level courses Our representative cancelled all future shipments of the Program and denied his request to return Gold level and level because at that point, the items were well outside of the trial periodOur representative advised [redacted] Gold level that we would be happy to provide him with return instructions for Level which was still within the trial period [redacted] stated that he had not opened the items and stated that he wanted to return all three coursesOur customer service representative received permission to make an exception regarding level and then provided [redacted] with return shipping instructions for that item [redacted] was advised that we would process his refund of $ that he had paid towards Gold level on March 31, [redacted] asked to speak to a supervisor during the call on March 31, and on that same date; he spoke to our customer service supervisorOur supervisor reiterated the fact that Gold level was roughly three months outside of the trial period and cannot be returnedOur supervisor also advised [redacted] that we are willing to make an exception and accept a return of Gold level outside of the trial period along with the return of Gold level Our supervisor also explained that we would provide him with a prepaid [redacted] label so that all return shipping costs could be avoided [redacted] was advised that nothing further would be shipped or billed and his account would be fully closed when the two Gold level courses were returned to our warehouseHe accepted this resolution and the phone call ended amicably Had [redacted] contacted us or emailed our customer service team within the trial period for Gold level 1, per our terms & conditions, we would have been happy to assist him with proper return shipping instructions for Gold level and cancel all future shipments of the Program [redacted] indicates in the notice dated March 31, that he was not aware of our ProgramHowever, our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on October 9, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program To assist [redacted] in bringing the matter to a close, we have already taken the following actions: We provided him with return shipping instructions for his Gold level and Gold level courses, both of which were outside of the trial period, during the phone call on March 31, To return the items, he will need to write the Return Authorization Numbers on the outside of the boxThe numbers are: [redacted] and [redacted] We processed a refund of $ that [redacted] had paid towards Gold level on March 31, The refund will be visible on his bank statement within two additional business days We provided him with a prepaid [redacted] shipping label on March 31, to ensure that he avoids all return shipping costsThe label will allow us to track the package to confirm it is delivered properly and it was emailed to the address listed on the notice, [redacted] @***.com, on March 31, The [redacted] label is valid for days When his Gold level and level courses are returned to our warehouse we will fully close his account [redacted] ***’s Gold level course is roughly three months outside of the trial period and as previously stated cannot be returned Nothing further will be shipped or billed and when his Gold level courses are returned to our warehouse we will consider this matter fully resolved I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetoderllc.com or you can call my direct line at ###-###-####, Ext [redacted] during our business hours of 9:30AM-6:00PM EST Monday through Friday Very truly yours, Patrick C [redacted] Customer Relations Internet Order, LLC / [redacted] Style Definitions */

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA March 2, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: [redacted] , Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated February 23, 2015, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously Our records show that [redacted] placed an order for our Pimsleur Quick & Simple offer on November 21, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated February 23, 2015, indicates that [redacted] would like to have his account be completely closed Furthermore, [redacted] also states in the notice dated February 23, 2015, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program We regret to hear that [redacted] feels that our customer support fell short of his expectations Our customers are very important and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we have taken the following actions: · As a sign of good faith, we have applied a 50% discount to the Spanish Gold Level course in order to cease all future billings · A prepaid return shipping label was sent on February 25, 2015, to the address on file: [redacted] BUCKEYE, AZ [redacted] · [redacted] ’s account will be completely closed upon successful return of Spanish Gold Level I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Angelica d [redacted] Customer Service Manager Internet Order, LLC ***@internetorderllc.com ###-###-####

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA June 23, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice filed June 19, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on January 5, and was enrolled in the Program described aboveAccording to the tracking information, she received Gold level on or about February 3, 2015, she received Gold level on or about April 5, and lastly, she received Gold level on or about June 4, Our lone contact with [redacted] occurred on June 19, On that date, she called and spoke to our customer service representative who cancelled all future shipments of the Program and re-explained the trial period and billing for Gold levels 1-Our representative denied her request to return Gold levels & because at that point, those two courses were well outside of the return periodOur representative cancelled all future shipments of the Program, per her request, and our representative also provided her with return shipping instruction for Gold level Had [redacted] contacted us or emailed our customer service team within the trial period for Gold level 1, per our terms & conditions, we would have been happy to assist her with proper return shipping instructions for Gold level and cancel all future shipments of the Program [redacted] indicates in the notice dated June 19, that she was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after she placed her initial order on January 5, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program [redacted] indicates in the notice dated June 19, that she would like to return her three Gold level courses for a full refundShe would also like her account completely closed Our customers are very important to us and we would like to satisfy her concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: • We are willing to accept the return of two Gold level courses outside of the trial period along with the return of her Gold level course, which was still within the trial periodTo return her Gold level courses, [redacted] will need to write the Return Authorization Numbers on the outside of the boxThe numbers are: [redacted] and [redacted] and [redacted] • We will also provide her with a preaddressed, prepaid [redacted] shipping label so that she avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properly and it will be emailed to the address we have on file, [redacted] @***.com, within one business dayThe label is valid for days • When Gold level courses are returned to our warehouse her account will be completely closed and we will process her full refund of $At that point, we will consider the matter fully resolved I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetoderllc.com or you can call my direct line at ###-###-####, Ext [redacted] during our business hours of 9:30AM-6:00PM EST Monday through Friday Very truly yours, Patrick C [redacted] Customer Relations Internet Order, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I will return the box set to you in the next few days [redacted]

[redacted] Yes, this complaint has been resolved.Thank you,Doris

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I do not agree that the company made it clear that I would receive additional products and charges, I do not wish to take any further actions Regards, [redacted] ***

Internet Order, LLC Roman","serif"">JFK Blvd 3rd Floor Philadelphia, PA June 24, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] We are in receipt of the notice dated June 21, concerning *** [redacted] (copy attached) Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that *** [redacted] placed an order for our $Pimsleur Quick & Simple offer on January 21, and was enrolled in the Program described aboveAccording to the tracking information (USPS # [redacted] ), she received Gold level on or about February 19, *** [redacted] states in the notice dated June 21, that the U.SPost Office told her the tracking number was invalidHowever, a search on www.usps.com (using the tracking number listed above) confirms that the tracking number is valid and also shows that the item was delivered to her address on February 19, Our initial and lone contact with *** [redacted] was a phone call that she made to our customer service center on June 17, On that date, she called and spoke to our billing representative regarding her Gold level course and past due balance for the itemDuring the phone call, our billing representative re-explained the Program, trial period and billing for her Gold level course Our representative advised her to check with the Post Office to see if they had possession of the course after she stated that it was never receivedThe phone call ended shortly thereafter *** [redacted] indicates in the notice dated June 21, that she was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button*** [redacted] was sent a confirmation email that is sent to each customer promptly after she placed her initial order on January 21, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program *** [redacted] indicates in the notice dated June 21, that she never received Gold level She would like her account removed from our internal collections department and completely closed Our customers are very important to us and we would like to satisfy her concernsTo assist *** [redacted] in bringing the matter to a close, we have already taken following actions: We removed her account from our internal collections department on June 24, She can be assured that this matter was never reported to any external collections agencies or credit rating agencies To promptly resolve the matter, we have launched an internal Lost Product investigation to determine the location of her Gold level courseThis internal action relieves her of all responsibility for the item *** [redacted] was never charged for Gold level or billed past the $for the introductory Quick & Simple course; therefore no additional refund is necessary*** [redacted] can be assured that nothing further will be billed or shipped to her addressAt this point, her account is completely closed and we consider the matter fully resolved I hope *** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetorderllc.com or she can call ###-###-#### Ext [redacted] during our business hours of 9:30AM-6:30PM EST Monday through Friday Very truly yours, Patrick C [redacted] Consumer Relations Internet Order, LLC / [redacted] Style Definitions */

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA February 27, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: ** [redacted] ***, Case # [redacted] Customer No: [redacted] Dear [redacted] , Thank you for the notice dated February 12, 2014, concerning ** [redacted] ***Customer service is a high priority for us and we take every customer concern very seriously Our records show that ** [redacted] placed an order for our Pimsleur Quick & Simple offer on September 1, Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $9.95, including shipping Customers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than a half a minute and we strive to deliver excellent customer support Your notice to our Customer Service team dated February 12, 2014, indicates that ** [redacted] would like to have his account removed from our internal Collections department and be completely closed Furthermore, ** [redacted] also states in the notice dated February 12, 2014, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button** [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program Extensive review of our records reflects the first point of contact received on behalf of ** [redacted] occurred via an email to our Customer Service department on January 18, 2014, regarding a mailed past-due noticeOur representative replied on January 21, 2014, and per company policy, advised ** [redacted] to call our Billing department for further assistance ** [redacted] replied to this message on January 23, 2014, stating: You have days to prepay return shipping on this unsolicited item After then, it will be considered abandoned and forwarded to to State of Iowa division for abandoned property The representative again advised that assistance could not be provided via email in a reply dated January 24, ** [redacted] replied the following day to alert our representative that he should contact the State of Iowa division for abandoned property in days It should be noted that our email representatives do not have the authorization to issue return instructions via email to customers with a past-due account status ** [redacted] called our Billing department on February 12, During that recorded call, our representative clearly explained all Program details and the Collections status of the accountPer company policy, our representative denied ***'s request to return Spanish Gold Level as the course was too far outside the designated trial periodBefore disconnecting, ** [redacted] stated "I'm not paying you for something I didn't orderI will forward this package on to Iowa's division that handles abandoned materials." We regret to hear that ** [redacted] feels that our customer support fell short of his expectationsOur customers are very important and we would like to satisfy his concernsTo assist ** [redacted] in bringing this matter to a close, we are willing to take the following actions: · As a sign of good faith, we are willing to make an exception and accept the return of Spanish Gold Level To return the course, ** [redacted] will need to write the Return Authorization Number on the outside of the boxThe number is: [redacted] Spanish · We will also provide him with a pre-addressed, pre-paid UPS shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properlyIt will be emailed to the address on file, [redacted] , within one business dayHe should check both his inbox and his spam folder, in case the email is filteredFor the pre-paid shipping, he can print the label and tape it directly on the boxIt will arrive in a separate email from INTERNET ORDER ([email protected]) with the subject: UPS Label DeliveryHe should contact our Customer Service department if he is unable to locate the label · ***’s account has only been transferred to our internal Collections department Negative reporting to credit bureaus has not and will not occurUpon return of the courses, the account will be completely closed and the matter considered resolved I hope ** [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA July 23, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice filed July 20, concerning ** [redacted] Customer service is a high priority for us and we take every customer concern very seriouslyBy way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be chargedOur Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on October 11, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about November 12, Our initial contact with [redacted] occurred on February 27, On that date, he called our customer service center and spoke to our billing representative regarding his Gold level courseOur representative explained that the course was over two months outside of the trial period at that point and per company policy, our representative denied his request to return Gold level 1, because the course was well outside of the trial period and his account had been transferred to our internal collections departmentOur next and final contact with [redacted] occurred on July 22, On that date, he called and spoke to a member of our billing departmentDuring the phone call, our representative advised [redacted] of the past due balance for Gold level and he refused to make a payment towards the itemThe phone call ended shortly thereafter Had [redacted] contacted us or emailed our customer service team within the trial period for Gold level 1, per our terms & conditions, we would have been happy to assist him with proper return shipping instructions for Gold level and cancel all future shipments of the Program [redacted] indicates in the notice dated July 20, that he was not aware of our ProgramOur webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on October 11, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program [redacted] indicates in the notice dated July 20, that he would like to return his Gold level course and avoid all return shipping costsHe would also like his account removed from our collections department Our customers are very important to us and we would like to satisfy his concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: We removed his account from our internal collections department on July 23, and as a sign of good faith, we are willing to accept the return of Gold level outside of the trial periodTo return his Gold level course, [redacted] will need to write the Return Authorization Number on the outside of the box The number is: R- [redacted] • We will provide him with a preaddressed, prepaid [redacted] shipping label so that he avoids all return shipping costsThe label will allow us to track the package to ensure it is delivered properly and it will be emailed to the address we have on file, [redacted] @***.com, within one business dayThe label is valid for days [redacted] should be sure to check his junk/spam folder in case the emailed label is filtered When Gold level is returned to our warehouse his account will be completely closedHe was never billed for Gold level therefore no refund is necessary and at that point, we will consider the matter fully resolved I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetoderllc.com or you can call my direct line at ###-###-####, Ext [redacted] during our business hours of 9:30AM-6:00PM EST Monday through Friday Very truly yours, Patrick C [redacted] Customer Relations Internet Order, LLC

v\: [redacted] o\: [redacted] w\: [redacted] Internet Order, LLCTwo Logan Square N18th StSuite Philadelphia, PA October 12, Better Business Bureau Attention: [redacted] JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice dated October 12, concerning [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administeredOur average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on June 25, and was enrolled in the Program described aboveAccording to the tracking information, she received Gold level on or about July 28, and Gold level on or about September 30, Our initial contact with [redacted] was a phone call that she made to our customer service center on October 27, On that date, she called and spoke to our customer service representative regarding cancelling future shipmentsDuring the phone call, our customer service representative re-explained the Program, trial period, and billingOur representative cancelled [redacted] from future shipments and resolved the callOur representative called [redacted] back after realizing we did not provide the trial end date for the Gold level Ms Strosnider at that time requested to return the Gold level Our representative provided return instructions for the product and advised of remaining two payments for Gold level and that call was resolved The two remaining payments on the Gold level did not process as scheduled due to the card expiring and the payments became past dueCustomer was sent an email notification in November of advising of payment issueWe did not hear from [redacted] again until 10/10/after we sent an email again advising of payment issue on 10/6/ [redacted] called on 10/10/unsure of email received [redacted] said she does not remember receiving anything but one productAdvised [redacted] of past history on account and that Gold level did not process the remaining payments [redacted] said that she would research this when she got home and would call back Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after she placed her initial order on June 25, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program [redacted] indicates in the notice dated October 12, that she wants balance removed from her account and no further contact with the company Our customers are very important to us and we would like to satisfy her concernsTo assist [redacted] in bringing the matter to a close, we are willing to take the following actions: We have adjusted the balance due to zero and waive the balance of $We removed her account from our internal collections department on October 13, To date this was not reported to any credit agencies and has not affected [redacted] ’s credit [redacted] can be assured that nothing further will be billed or shipped to her address I hope [redacted] finds the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetorderllc.com or you can call ###-###-#### Ext [redacted] during the hours of 8:00AM-4:30PM EST Monday through Friday Very truly yours, Dionna B [redacted] Billing Administrator Internet Order, LLC / [redacted] Style Definitions */

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA September 2, RevDex.com Attention: [redacted] JFK Blvd, Suite Philadelphia, PA In reference to: [redacted] , Case # [redacted] Dear [redacted] , Thank you for the notice dated August 26, 2014, concerning [redacted] Your notice to our customer service team dated August 26, 2014, indicates that [redacted] rejected our offer as he does not wish to provide additional information and is dissatisfied with the assistance provided to him [redacted] ’s email address was added to our Global Suppression File as of August 11, We do ask for a maximum of days for the file to be downloaded by all of our affiliates per CAN-SPAM guidelines [redacted] was contacted directly on August 20, A forwarded copy of the email mentioning learning a language or the Pimsleur Approach was requested so that we can identify the affiliate responsible for sending those emailsWithout a copy of the unwanted email, no further action can be taken [redacted] replied with no visible contentI requested he resend the information and provided him with instructions regarding how to bypass his email filter, in the event that his server is preventing a complete reply from processing We wish to provide [redacted] complete satisfaction and the assurance that this matter is resolvedI would again like to extend the offer to personally assist [redacted] If you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call ###-###-#### Angelica [redacted] C [redacted] Customer Service Manager Internet Order, LLC [redacted] ###-###-####

Internet Order, LLC JFK Blvd 3rd Floor Philadelphia, PA October 22, RevDex.com Attention: Kadi-Ann Stewart JFK Blvd, Suite Philadelphia, PA RE: [redacted] Complaint ID: [redacted] Customer No: [redacted] Dear [redacted] : We are in receipt of the notice dated October 21, concerning *** [redacted] Customer service is a high priority for us and we take every customer concern very seriously By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist DrPaul PimsleurWe market the Pimsleur Quick & Simple introductory course for $including shippingCustomers can return the Quick & Simple for a full refund within the day trial period and need only pay return shippingConsumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a day trial periodIf the customer decides to keep the Gold course, we bill them four monthly payments of $If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and return policies which are liberally administered Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support Our records show that [redacted] placed an order for our $Pimsleur Quick & Simple offer on February 7, and was enrolled in the Program described aboveAccording to the tracking information, he received Gold level on or about March 13, As of today’s date 10/22/outside of this notice we have not had contact from **or *** [redacted] about the language CDs and the account had been transferred to our internal collections department as the course had not been returned and all billing attempts were declined for Gold level Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on February 7, which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program *** [redacted] indicates in the notice dated October 21, that they would like the account removed from our internal collections department and completely closed She also requests that we make billing adjustments for the $that is the price of the Gold Level The notice however does not indicate that **and *** [redacted] have received a Gold Level as they only mention the introductory Quick and Simple order Our customers are very important to us and we would like to satisfy the concernsTo assist **and *** [redacted] in bringing the matter to a close, we are willing to take the following action: We removed his account from our internal collections department on October 22, To promptly resolve the matter, we have launched an internal, inbound Lost Product investigation in an attempt to determine the location of the Gold level courseThis internal action relieves **and *** [redacted] of all responsibility for the itemThey have never been charged for Gold level 1, therefore no refund is necessaryAs a precaution and in case **and *** [redacted] do have the Gold level they can follow these instructions to return the packageThey will need to write Return Authorization Number [redacted] on the outside of the shipping box and address the package to Internet Order LLC Southampton Road Philadelphia PA • **and *** [redacted] can be assured that nothing further will be billed or shipped to their addressAt this point, the account is completely closed and we consider the matter fully resolved I hope **and *** [redacted] find the above actions satisfactoryIf you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted] @internetorderllc.com or you can call ###-###-#### Ext [redacted] during the business hours of 8:00AM-4:30PM EST Monday through Friday Very truly yours, Dionna B [redacted] Billing Administrator Internet Order, LLC

From: Revdex.com of Metro Washington DC Date: Fri, Aug 22, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Thu, Aug 21, at 11:AM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: [email protected] Thank you for your help with this matterThe business has resolved the complaint by sending a [redacted] return shipment label for the productHowever, in my haste and impatience to resolve the matter I returned the product at my own expense one day before receiving the label from the businessI hope their [redacted] return shipment label shows intent to take the product back [redacted] Complaint # [redacted] Have a great day! [redacted] [redacted]

The business has sent me an email requesting that I return the unordered merchandiseI replied that I had not kept the CD'S and that it was against FTC'S guidelines for them to request me to do soI also requested that any reports to credit reporting agencies be removed and that I be reimbursed for the unauthorized payment taken from my accountIf you would like, I can forward the email I sent to them Sincerely, [redacted] [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]