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Isagenix International Reviews (155)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern:This email is in response to [redacted] complaint We made multiple attempts to refund the order, however they all came back unsuccessful due to the card rejecting To provide the credit requested, we have manually added the refund to Ms [redacted] ***Wallet account and have been attempting to reach her by phone to assist her with transferring the refund to her bank account We will continue to try to reach Ms [redacted] to ensure she receives the credit requested.Should she have any questions our Australia Customer Care team is able to assist.Sincerely, [redacted] Field Relations ManagerIsagenix International, LLC

To whom it may concern:This email is in response to complaint ID [redacted] Wehave reviewed and researched Ms [redacted] account and have no record that she attempted to contact us prior to April 17,We have no record of any calls from her phone number and no one hasaccessed her account prior to April 17, We have also searched allreturns orders and do not have any record that Ms [redacted] returned any of herorders in January, February or March of this year We asked Ms [redacted] to provide copies ofshipping receipts to verify the alleged returns, but she was unable to do soOur Returns Department hasreached out to Ms [redacted] and processed a credit in full for the most recentorder that was refused Additionally, as a gesture of goodwill, we waivedthe 10% restocking fee Ms [redacted] indicated that she did not refusethe other packages and we have asked for her assistance to determine how theorders were sent back to us Our Returns Department is currently waitingfor Ms [redacted] to respond to them.At this time we feel we haveresponded appropriately to this complaint.Sincerely, [redacted] Field Relations ManagerIsagenix International, LLC

To whom it may concern:This email is in response to complaint # [redacted] .We do not have any record that Ms [redacted] attempted to contact us regarding the return of her product We also do not have record that we received a return of product from Ms [redacted] Our Returns Department reached out to Ms [redacted] and have negotiated a return credit under our buy back policy.We feel this should resolve Ms [redacted] 's complaint.Sincerely,*** [redacted] Isagenix International, LLC

To whom it may concern:This emailis in response to complaint ID ***. We have reached out to Ms*** regardingher request for a full refund and at this time we are working with Ms*** in an attempt to come to an acceptable resolution. We have explained to
Ms.*** that Isagenix programs and products are not intended to diagnose, treat,cure or prevent any disease. We also stressed that any product usershould consult their physician or health care professional before starting Isagenixor any other health or fitness program. Ms*** has consumed and used her first order and has already opened the majority of the products inher second orderBecause of this her request for a refund does not meet therequirements of our Returns Policy. However, while not obligated to do soand as a gesture of goodwill, we have initiated a full refund of MsWakeel’ssecond product order in the amount of $308.96. We have agreed to be incontact with Ms*** within business days to advise of a final resolutionfor her request.Sincerely,*** ***Field Relations Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern:This email is in response to Complaint ID ***. After researching *** ***’s complaint, we discovered her refund wasnot processed appropriately. We have processed a credit in full and our Return’s Department has reached out to ***
*** to
provide any additional information. If *** *** has any additional questions we would be happy to work with her directly. We hope this resolves *** ***’s complaint.Sincerely,*** ***Field Relations ManagerIsagenix International, LLC

To whom it may concern:Our records indicate that our Returns Department resolved Ms*** complaint on March 31, 2015.Sincerely,*** ***Field Relations Manager

To whom it may concern,This email is in response to complaint ID ***. We have reviewed Mr***complaint and have reached out to him directly to resolve. Participants in our *** Challenge arerequired to follow the rules of the contest. It appears that Mr*** did
not meet the qualifications regardingproduct orders during the challenge period. However, as a gesture of goodwill, we have given him the $coupon asrequested.We are confident this will resolve Mr*** complaint.Sincerely,*** ***Field Relations ManagerIsagenix International LLC

To who it may concern:This email is in response to *** complaint Our Returns Department has reached out directly to *** to resolve his concern.We have offered *** a credit in full as requested.Sincerely,*** ***Field Relations ManagerIsagenix International, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

To whom it may concern:This email is in response to complaint ID [redacted]. Our Returns Department has reached out to [redacted] and have facilitated the return of the product.We are confident we have resolved [redacted]’s...

complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern:This letter is in response to Mr. [redacted]s complaint. 
Our records indicate that Mr. [redacted] opened a wholesale account with Isagenix
on 9/18/2015. At that time, Mr. [redacted] placed his first order in the amount of
$572.45. We have reviewed Mr. [redacted]s complaint and...

determined this
order should have been credited.  Our
Returns Department has reached out to Mr. [redacted] and processed a credit in full,
including the cost of shipping.We are confident this will resolve Mr. [redacted]s complaint.Sincerely,[redacted]Director of Global Compliance

To whom it may concern,This letter is in response to Ms. [redacted] complaint ID number [redacted].  Our Returns Department reached out to Ms. [redacted] on 7/8/2015 and were able to assist her.We are confident that Ms. [redacted] is satisfied with the resolution.Sincerely,[redacted]Field Relations...

ManagerIsagenix International, LLC

To whom it may concern:This email is in response to complaint ID [redacted].  Wehave reviewed and researched Ms. [redacted] account and have no record that she attempted to contact us prior to April 17,2015. We have no record of any calls from her phone number and no one hasaccessed her account...

prior to April 17, 2015.  We have also searched allreturns orders and do not have any record that Ms. [redacted] returned any of herorders in January, February or March of this year.  We asked Ms. [redacted] to provide copies ofshipping receipts to verify the alleged returns, but she was unable to do so. Our Returns Department hasreached out to Ms. [redacted] and processed a credit in full for the most recentorder that was refused.  Additionally, as a gesture of goodwill, we waivedthe 10% restocking fee.  Ms. [redacted] indicated that she did not refusethe other packages and we have asked for her assistance to determine how theorders were sent back to us.  Our Returns Department is currently waitingfor Ms. [redacted] to respond to them.At this time we feel we haveresponded appropriately to this complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

To whom it may concern: This letter is in response to Ms. [redacted]s complaint.  Our records indicate that an authorized order was placed on 11/14/2015 using Ms. [redacted]s credit card and shipped to Ms. [redacted]s address.  At that time, it appears Ms. [redacted]s credit card was utilized to set up...

automatic monthly orders.  Our records indicate there were two additional orders processed using Ms. [redacted]s credit card on 11/23/2015 and 12/23/2015. Ms. [redacted] called our Customer Care Department on 2/25/2016 to inquire about the charges on her credit card and stated she had not received the orders that processed on 11/23/2015 and 12/23/2015.  After researching further, our Returns Department has reached out to Ms. [redacted] directly and processed a full refund for the orders in the amount of $461.66. Because Ms. [redacted] advised her card was used without her permission our Compliance Department is taking appropriate action and has opened an investigation for the Isagenix Independent Associate mentioned in Ms. [redacted]s complaint.  If Ms. [redacted] believes she has been a victim of identity theft, we encourage her to contact local law enforcement to file a police report.  We trust this will resolve Ms. [redacted]s complaint. Sincerely, Kym V[redacted] Director of Global Compliance

To whom it may concern:This email is in response to Ms. [redacted] complaint regarding shipping.  As part of the Isagenix Return's policy, we allow customers to return products within 30 days for a full product refund.  This product refund does not include shipping or membership fees....

 While not obligated to do so and as a gesture of goodwill, we have credited the additional $61.88 to Ms. [redacted] card.   We are confident that this will resolve Ms. [redacted] complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

To whom it may concern:This email is in response to [redacted] complaint.  We made multiple attempts to refund the order, however they all came back unsuccessful due to the card rejecting.  To provide the credit requested, we have manually added the refund to Ms. [redacted]Wallet...

account and have been attempting to reach her by phone to assist her with transferring the refund to her bank account.  We will continue to try to reach Ms. [redacted] to ensure she receives the credit requested.Should she have any questions our Australia Customer Care team is able to assist.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They told me I was going to revive a full refund and have only revived a partial
Regards,
[redacted]

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Description: Business Opportunity Companies, Multi-Level Selling Companies, Wholesalers & Distributors, Health & Diet Products - Retail, Skin Care

Address: 2225 S. Price Road, Chandler, Arizona, United States, 85286-7201

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