Isagenix International

To whom it may concern:This email is in response to complaint ID [redacted].  Wehave reviewed and researched Ms. [redacted] account and have no record that she attempted to contact us prior to April 17,2015. We have no record of any calls from her phone number and no one hasaccessed her account...

prior to April 17, 2015.  We have also searched allreturns orders and do not have any record that Ms. [redacted] returned any of herorders in January, February or March of this year.  We asked Ms. [redacted] to provide copies ofshipping receipts to verify the alleged returns, but she was unable to do so. Our Returns Department hasreached out to Ms. [redacted] and processed a credit in full for the most recentorder that was refused.  Additionally, as a gesture of goodwill, we waivedthe 10% restocking fee.  Ms. [redacted] indicated that she did not refusethe other packages and we have asked for her assistance to determine how theorders were sent back to us.  Our Returns Department is currently waitingfor Ms. [redacted] to respond to them.At this time we feel we haveresponded appropriately to this complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To whom it may concern:

This email is in response to compliant ID # [redacted].

We have reviewed Ms. [redacted]’s concern regarding credit

for a recent order with Isagenix. We have contacted Ms. [redacted] by phone

and left a message to discuss her concerns. As...

a

gesture of good will, we have processed a credit in full.

We would also be happy to discuss our Automatic shipment program

with Ms. [redacted] should she have any questions on the process or the

options to make changes.

We hope this has resolved Ms. [redacted]’s concern.

Sincerely,

Field Relations Manager

Their response must be rejected as it is full of lies
Their response must be rejected as it is full of lies
1. I had not asked for it to be sent in 30 days- you cannot order anything form Isagenix UNLESS YOU SET UP AN AUTOSHIP for every 30 days.  I had no choice-didn't like it and sure didn't ask for it.
2. They "processed" this order on a SUNDAY- I saw it on bank online and called to cancel-( I was going to to call Monday anyway to cancel) but as it was Sunday the office is closed.  Most business DONT BILL YOU UNTIL AN ORDER SHIPS!!!! THEY CHARGED ME A DAY BEFORE IT WAS SCHEDULED TO SHIP
3.  WHEN I CALLED Monday am I WAS TOLD THOUGH IT HAD not shipped I CANT CANCEL IT- I DISPUTED THAT CLAIM AND ASKED TO SPEAK TO A SUPERVISOR- BOTH PEOPLE I SPOKE TO WERE RUDE AND NOT HELPFUL- INSISTING I WOULD HAVE TO RECIEVE AND PAY TO SHIP IT BACK.  I mentioned calling the Revdex.com and ended call.
4. Literally within 5 minutes a person from Isagenix called me back and said I could cancel the order and they'd refund my money.  I said ok-I also expressed extreme disgust with their rude lying people I originally spoke to
5.They called next day to tell me they "accidently" charged me again and not refunded me- so I had $770 out of my bank account now- I was in the red/overdrawn all because of this inept company- I cannot see how they use their computer daily and "SOMEHOW" charged me instead of refunding me
6.AS TO THEIR CLAIM I REJECTED THEM CALLING BANK THAT IS NOT TRUE- THEY GAVE ME TWO NUMBERS AND I CALLED MY BANK TO TELL THEM THE NUMBERS TO "SEE" THESE REFUNDS COMING- MY BANK SAID THOSE NUMBERS MEANT NOTHING OT THEM AND THERE WAS NO OUTSTANDING REFUND AT THAT TIME.  ISAGENIX CUSTOMER SERVICE IS HORRIBLE, MISLEADING AND ACTUALLY LIED TO ME ABOUT SEVERAL POINTS- TOTALLY DISGUSTED.  They use these tactics to prevent cancelled orders (telling them it cant be stopped from shipping even though it is not shipped out yet etc)
7- they did call two times after all this happened - I am 100% sure to ask me to take down Revdex.com complaint- I DID NOT ANSWER AS THERE IS NOTHING THIS COMPANY CAN EVER DO TO ERASE THE AGGREVATION CASUED- THEY CHARGED $770 AND MADE BY BANK ACCOUNT OVERDRAWN EITHER DUE TO INCOMPETANCE OR IN RETALIATIOJN FOR COMPLAINING TO Revdex.com- EITHER WAY I WILL NEVER SPEAK TO THEM OR ORDER AGAIN!

To whom it may concern:This email is in response to Ms. [redacted] complaint.  Our Returns Department was able to reach out to Ms. [redacted] to arrange the return of her last 3 orders.  They have confirmed the return instructions with Ms. [redacted] by email.We believe this will...

resolve Ms. [redacted] complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

To whom it may concern:

...

This letter is in response to Ms. [redacted]s complaint.  Our records indicate that an authorized order was placed on 11/14/2015 using Ms. [redacted]s credit card and shipped to Ms. [redacted]s address.  At that time, it appears Ms. [redacted]s credit card was utilized to set up automatic monthly orders.  Our records indicate there were two additional orders processed using Ms. [redacted]s credit card on 11/23/2015 and 12/23/2015.

Ms. [redacted] called our Customer Care Department on 2/25/2016 to inquire about the charges on her credit card and stated she had not received the orders that processed on 11/23/2015 and 12/23/2015.  After researching further, our Returns Department has reached out to Ms. [redacted] directly and processed a full refund for the orders in the amount of $461.66.

Because Ms. [redacted] advised her card was used without her permission our Compliance Department is taking appropriate action and has opened an investigation for the Isagenix Independent Associate mentioned in Ms. [redacted]s complaint.  If Ms. [redacted] believes she has been a victim of identity theft, we encourage her to contact local law enforcement to file a police report. 

We trust this will resolve Ms. [redacted]s complaint.

Sincerely,
Kym V[redacted]
Director of Global Compliance

To whom it may concern, This email is in response to [redacted]complaint, ID [redacted].  Our records indicate that Ms. [redacted] contactedthe Isagenix Returns Department on July 15th to initiate a return ofher order by email.  On July 16th, our Returns...

Departmentresponded to Ms. [redacted] explaining our returns process and explained thatshipping and membership fees are non-refundable. Our records also indicated Ms.[redacted] replied on July 30th advising that she was told by theperson who referred her, that there was 100% refund. Ms. [redacted]’s returned was processed on August20th in the amount of $334.33.  Based on the allegation thatMs. [redacted] was told she would receive 100% refund, as a gesture of goodwill,we issued an additional credit of $58.67 as requested.  Our Return’sDepartment reached out to Ms. [redacted] directly to advise the credit wasprocessed.We are confident this resolves Ms. [redacted]’scomplaint. Sincerely,[redacted] Director of Global ComplianceIsagenix International, LLC

I have found this company delivers what it promises. After thoroughly researching product ingredients I have found them to be better than I could hope for. The best consumable products at reasonable pricing make it easy and enjoyable to have the nutrients needed for healthy living. I would recommend this nutritional program to anyone.

To whom it may concern:This email is in response to compliant ID # [redacted].We have reviewed Ms. [redacted]’s concern regarding credit for a recent order with Isagenix. We have contacted Ms. [redacted] by phone and left a message to discuss her concerns as she requested in her...

complaint. As a gesture of good will, we have processed the additional credit for the shipping fees.We hope this has resolved Ms. [redacted]’s concern.Sincerely,[redacted]Field Relations Manager

To whom it may concern: We are in receipt of [redacted]’s complaint and have attempted to contact her by phone on two separate occasions,...

but were unable to reach her.  Please know that Isagenix is committed to taking good care of all customers and Ms. [redacted] is no exception. We freely admit that a mistake was made by us in attempting to process a credit.  The mistake was understandably frustrating to Ms. [redacted], as it would be to anyone in her situation and we do not harbor any ill will towards her.  The unfortunate incident and our efforts to immediately correct the mistake are briefly explained below.On April 10, 2016, Ms. [redacted] contacted Isagenix to cancel a monthly product order she previously had set up with us.  At the time she set up her ordering, she asked that her orders ship every 30 days.  When she called on April 10, her order had already processed.  The employee who took the call, then attempted to issue an immediate credit for that order.  Unfortunately, the employee made an unintentional mistake that resulted in an additional charge of $385.00, rather than a $385.00 credit. 
Minutes after the mistake happened, our accounting department issued credits for both charges of $385.00 and received transaction numbers from Ms. [redacted]’s bank.  We then provided the transaction numbers to Ms. [redacted] and offered to contact her bank with her to expedite the crediting process.  However, Ms. [redacted] declined the offer.  Although we promptly completed all steps on our side to issue the credit, we felt it important to let Ms. [redacted] know that, depending on the banking institution, it could take 7-10 business days before the transaction was fully settled. 
Again, we understand Ms. [redacted]’s frustration and dissatisfaction and we offer her our sincere apologies.
I am happy to answer any questions or provided further information if needed.  In addition, Ms. [redacted] may contact me directly with any further questions or concerns. 
Sincerely,
Kym V[redacted]

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They told me I was going to revive a full refund and have only revived a partial

Regards,

To whom it may concern:This email is in response to [redacted] complaint.  We made multiple attempts to refund the order, however they all came back unsuccessful due to the card rejecting.  To provide the credit requested, we have manually added the refund to Ms. [redacted]...

[redacted]Wallet account and have been attempting to reach her by phone to assist her with transferring the refund to her bank account.  We will continue to try to reach Ms. [redacted] to ensure she receives the credit requested.Should she have any questions our Australia Customer Care team is able to assist.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

To whom it may concern,

This email is in response to complaint number [redacted].

We have reviewed Ms. [redacted]’s additional statement advising

that [redacted] will not credit her for her returned package that was damaged by [redacted]

in the shipment back to Isagenix.

As a gesture of good will, we have processed the credit for

the returned product. We are confident this will resolve Ms. [redacted]’s complaint.

Sincerely,

Field Relations Manager

Isagenix International, LLC

Dear Revdex.com Representative,
 
I am...

writing to respond to [redacted]’s recent complaint to the Revdex.com concerning Isagenix.  We appreciate the Revdex.com bringing the complaint to our attention and allowing us an opportunity to respond. 
We have spoken with [redacted] directly, and understand that she is satisfied with the steps we have taken to resolve her compliant.  Specifically, Isagenix representatives talked with [redacted] on multiple occasions this month and informed her that we have processed a refund to her in the amount of $270.20.  That refund is in addition to another recent refund in the amount of $386.90 that we processed to her in August, bringing her total refunds within the past two months to $657.10.  We understand that all of her concerns regarding Isagenix have now been resolved, based on our discussions with her and the fact that she subsequently requested monthly product shipments from us.
 
Although it is our understanding that [redacted]’s concerns have been resolved, we feel it is important to address her former allegation that Isagenix engaged in “false advertising” of products that are not effective for weight loss.  Isagenix absolutely does not engage in false advertising, and strives to ensure that all of its product-related communications are completely accurate and beneficial to consumers.  While we cannot (and do not) guarantee that using our products will result in weight loss, a study published in the peer-reviewed journal Nutrients provides solid scientific supports for their effectiveness.  That study is available online at [redacted]

We appreciate [redacted]’s business and wish her all the best.
 
Sincerely,
 
Kym V[redacted]

Dear Revdex.com Representative,
 

0pt;">I am writing to respond to [redacted]’s recent complaint to the Revdex.com concerning Isagenix.  We appreciate the Revdex.com bringing the complaint to our attention and allowing us an opportunity to respond.
 
We understand [redacted]’s complaint to seek a refund in the amount of $853.18.  After reviewing the matter, we have processed a larger refund to her in the amount of $958.04 in order to fully cover the products she returned to us as well as related shipping charges. 
 
In addition, we apologize to [redacted] for the delay in processing a refund to her.  It appears that a logging error caused us to believe for a time that we had not received the returned products at issue from [redacted] when in fact we had.  We have learned from this incident, and are working on improving our procedures to prevent any similar issues in the future.  We appreciate the way that [redacted] worked with us to provide information that helped us ultimately to understand what had happened.
 
Finally, we are sorry to hear [redacted] found it difficult to stop the automatic monthly orders she had previously requested.  In general, at any time our customers are able to contact our Customer Care Department to immediately cancel any automatic shipments.  Based on our records, it appears that, when [redacted] notified us of her request to cancel her automatic orders it was done so immediately.
 
We hope that the steps we have taken will resolve [redacted]’s complaint.  We appreciate her business, and wish her the best.
 
Sincerely,
 
Kym V[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern,

Our Returns Department has been attempting to

reach Ms. [redacted] over the last few weeks via phone to complete the returns

process and issue her a credit. However, they were unsuccessful in connecting

with her and she did not return their calls.  We were requesting to have

the product returned back to us in order to process the credit as originally

communicated.  

We have since been in communication with Ms.

[redacted] via email and she advises is unable to return the product to us because

she does not have product left. While not obligated to do so, as a

gesture of goodwill, we have issued the credit in full without the return of

the product.

We are confident this resolves Ms.

[redacted]s complaint.

Sincerely,

Field Relations Manager

To whom it

may concern:

As stated in

our previous response, we freely admit that we made a mistake when we attempted

to process a credit for Ms. [redacted] and regret what happened.  We have

attempted to contact Ms. [redacted] several times in order to resolve her complaint

in a satisfactory manner, but, as she admits, she has declined to take our

calls.  Despite our inability to speak with Ms. [redacted], we have cancelled

her orders and initiated processing of 100% of the amounts she was charged. We

feel we have done all that we can, and remain willing to work with Ms. [redacted]

directly should she have any additional questions or concerns.

We also want to

clarify that Isagenix does NOT require automatic shipments when ordering

products.  Our customers can order as often or as infrequently as they

want whether or not they opt to use the autoship feature. 

Sincerely,

Kym

V[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have spoken to [redacted] Store and [redacted] has declined my claim with them. They said there was perishable food in the package, so they aren't responsible for the refund. I find this to whole situation to be very frustrating, I am not gaining interest on my Credit Card, since I am waiting for a refund. [redacted] Store in Savage, MN claims Isagenix should be responsible for the reimbursement of their product. Which I do agree, if the product wasn't so nasty and gross, I would've kept it and we would not be going through this. I do feel Isgenix should be responsible.... I will not stop with this, and will be talking to my lawyer if this does not get resolved by July 7th, 2014.

Regards,