Isagenix International

I have had great experiences with customer care the few times my product was not as I expected it to be. They sent replacement product no questions asked. I've been a customer of Isagenix for nearly 4 years and rarely do I have a problem with the product but if I do I know they will make it right.

To whom it may concern:This email is in response to complaint ID [redacted]. We have reviewed Ms. [redacted]’s concern and have confirmed her credit was issued 4/8/2014 in the amount of $40.95 USD. We do show that Ms. [redacted] requested to cancel her automatic shipment,...

however do not show notes requesting the cancelation her automatic renewal. We have removed automatic renewal from her account and can confirm that all credit card information has been removed from Ms. [redacted]’s account as well.This should satisfy Ms. [redacted]’s concern.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

To whom it may concern:This email is in response to compliant ID # [redacted].We have reviewed Ms. [redacted] concern regarding creditfor a recent order with Isagenix. We have contacted Ms. [redacted] by phone andleft a message to discuss her concerns. While not obligated to do...

so, as agesture of good will, we have processed a credit in full.We hope this has resolved Ms. [redacted] concern.Sincerely,[redacted]Field Relations Manager

To whom it may concern:

This letter is in response to complaint ID#: [redacted].

As part of the Isagenix Returns policy, Ms. [redacted] was

eligible to return her products for a refund. 

We request the products be returned to us and when they are received...

we

can complete the refund process.  It

appears Ms. [redacted]’s returned items were damaged by [redacted] in route back to us.

There has been a damage claim opened with [redacted] and depending

on the result of the claim, [redacted] would be responsible to credit Ms. [redacted] for the

product in question.  We have been in

contact with Ms. [redacted] and [redacted] in an attempt to resolve this concern.  [redacted] estimates the results of the

investigation will take up to 14 business days. 

We will keep Ms. [redacted] up to date on the claim opened with

[redacted]. 

Sincerely,

Field

Relations Manager

Isagenix International,

LLC

To whom it may concern:

This email is in response to Compliant ID# [redacted].  We have researched Mr. [redacted]’s issue and

have reached out to him directly to resolve his request.  Based on our review, there appears to have

been some miscommunication within...

our Returns Department and Accounting

Department.  We have provided the

appropriate feedback to prevent this type of situation in the future.

We have reached out to Mr. [redacted] directly and have gotten

his account back in good standing and have waived the $25.00 Reinstatement Fee.  Additionally, once he places a qualifying

order, as a courtesy we will restore any volume lost because of the return in

question.

Sincerely,

Field

Relations Manager

Isagenix

International, LLC

To whom it may concern:

This email is in response to complaint [redacted] from Ms.

[redacted].   We have attempted to contact with Ms. [redacted] by phone

and have issued a credit in full as requested.  Additionally, the

commissions that were earned on...

the sale to Ms. [redacted] will be deducted from

future earnings of the person who made the sale, in accordance with our

policies.

Sincerely,

Field

Relations Manager

Isagenix International, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi [redacted], correct, I have not received the refund 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

they have completed everything that was stated and I am happy thank you.

Regards,

To whom it may concern:This email is in response to complaint ID [redacted].  Asper our Annual Renewal Policy, to which Ms. [redacted] agreed, if an Associate purchasesIsagenix products or attends an Isagenix event within 90 days before therenewal date, the Associate agrees that Isagenix is...

entitled to renew theaccount automatically approximately 30 days prior the renewal date, by chargingthe current method of payment on file.  This policy also advises that anyAssociate that does not want to participate in the automatic renewal programmay opt out by contacting Customer Care.Ms. [redacted]’ did not opt out of this program, nor did shecall to cancel her automatic shipment.  Based on her selected automaticshipment date, the order processed and her account renewed.  When Ms.[redacted] contacted our Returns Department she was offered to return theproduct under our buy back policy.  Because we understand it was Ms. [redacted]’ intent to cancelher account, as a gesture of goodwill, our Returns Department has contacted Ms.[redacted] to arrange the pick-up of her last order, and we have issued a full refund andcompleted the request to cancel her account.   We trust this resolves Ms. [redacted]’ concerns.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

To whom it may concern,This email is in response to complaint ID [redacted].  We have reviewed Mr. [redacted]complaint and have reached out to him directly to resolve.  Participants in our [redacted] Challenge arerequired to follow the rules of the contest. It appears that...

Mr. [redacted] did not meet the qualifications regardingproduct orders during the challenge period. However, as a gesture of goodwill, we have given him the $200 coupon asrequested.We are confident this will resolve Mr. [redacted] complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International LLC

I have reviewed the response made by the business in reference to complaint ID [redacted] and find the refund resolution to be satisfactory although the response made by the company does not reflect an honest, detailed summary of the circumstances.

Regards,

To whom it may concern,

This email is in response to Complaint ID# [redacted].  Our records indicate that Ms. [redacted] ordered

an extraordinary amount of our “Everyday Shake Pak” on line.   When

ordering our pak’s on line, to display the...

details of the order, our Associates

need to click on the drop down menu for further details.  We have passed on Ms. [redacted]’s concern to

our Marketing team to have our catalog updated to avoid any future confusion.

We have reached out to Ms. [redacted] and issued a call tag to

pick up her two orders.  Once we have

received the French Vanilla shakes back, we will ship her out the Kosher

Vanilla she requested.  As a gesture of

good will, we sent Ms. [redacted] two Kosher Vanilla Shakes at no charge for her

to use while we make the exchange for her.

Sincerely,

Field Relations

Manager

Isagenix

International, LLC

To who it may concern:This email is in response to [redacted] complaint.  Our Returns Department has reached out directly to [redacted] to resolve his concern.We have offered [redacted] a credit in full as requested.Sincerely,[redacted]Field Relations...

ManagerIsagenix International, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Contact from the business has already been made along with arrangements.

Thank you,

To whom it may concern:This email is in response to complaint ID [redacted]. Our Returns Department has reached out to [redacted] and have facilitated the return of the product.We are confident we have resolved [redacted]’s...

complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

Dear Revdex.com Conciliation & Engagement Specialist:
June 1, 2016RE: Revdex.com concerning Isagenix®...

International LLC ([redacted])Dear Revdex.com Conciliation & Engagement Specialist:I am writing to respond to Ms. [redacted]’s complaint to the Revdex.com concerning Isagenix® International LLC ([redacted]).  Thank you for notifying us of the complaint and providing us an opportunity to respond.   Isagenix is committed to doing right by all of its customers, and has worked to address Ms. [redacted]’s complaint with that goal in mind.Based on Ms. [redacted]’s complaint, we understand that she desired to (1) receive a refund in the amount of$612.39 to cover all charges by Isagenix to her credit card and (2) have her credit card information removed from Isagenix’s systems.  We have processed refunds to Ms. [redacted] totaling $612.39 and have removed her credit card information from our systems, in fulfillment of her request.  Based on our communications with Ms. [redacted] after our receipt of her complaint to the Revdex.com, we understand that the steps we have taken have resolved her concerns.We note that Ms. [redacted] expressed dissatisfaction with our products, and are sorry to hear that she was dissatisfied.  Isagenix products are of the highest quality, and hundreds of thousands of satisfied customers purchase and enjoy them every month.Ms. [redacted] also expressed displeasure with the customer service and assistance she received from Isagenix and from the Independent Isagenix Associate she worked with, which we regret to hear.  Isagenix strives to provide excellent customer service, and we always appreciate feedback that helps us to improve.  Our records indicate that Ms. [redacted] called our Customer Care Department on May 2, 2016 to inquire about how to receive a refund for the order charged to her credit card on May 1, 2016 (a refund that we processed promptly after her call, in the amount of $25.95).  During the call, the representative assisting Ms. [redacted] placed her on hold to research the issue further, and Ms. [redacted] disconnected the call while on hold.  The representative attempted to call Ms. [redacted] back, but was unable to reach her.  It does not appear that Ms. [redacted] attempted to call us back, or that she mentioned additional refunds before disconnecting.  With regard to the Independent Isagenix Associate referenced in Ms. [redacted]’s complaint, our Compliance Department has provided feedback and coaching for that Associate.Finally, Ms. [redacted] seemed to indicate that she was unexpectedly charged for additional products several months after her initial product order.  Isagenix sent products to Ms. [redacted] in May based on her enrollment in its Autoship Rewards Program at the time of her initial product order in May.  This program allows customers to receive a 5% discount on certain purchases.We hope this response provides the information needed for the Revdex.com to close this matter.  We would be happy to address any remaining questions or concerns.Sincerely,Kym V[redacted]Director of Global Compliance Please see our attached response concerning [redacted]. Sincerely, Kymberly V[redacted] 
Director of Global Compliance

To whom it may concern:

This email is in response to compliant ID # [redacted].

We have reviewed Ms. [redacted]’s concern regarding credit

for a recent order with Isagenix. We have contacted Ms. [redacted] by phone

and left a message to discuss her concerns. As...

a

gesture of good will, we have processed a credit in full.

We would also be happy to discuss our Automatic shipment program

with Ms. [redacted] should she have any questions on the process or the

options to make changes.

We hope this has resolved Ms. [redacted]’s concern.

Sincerely,

Field Relations Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]