Isagenix International

To whom it may concern, I
do not accept the business response as most of what was stated is
inaccurate and false. I did in fact open a wholesale account but I did not
agree to receive an auto ship delivery each month, their webpage is set up to automatically
enroll customers to receive the auto ship deliveries each month without
cancellation. I did log-in frequently to push back the auto ship date again
because there is no option on the webpage to opt-out. Isagenix did not hear from me until 9-21-15 because that is
when I received the package I clearly tried to push back by changing the auto
ship date. I then spoke with a customer representative who was in fact rude and
frankly I did not care for her attitude towards me concerning this matter. She
suggested the following actions, to hold on to the items for future use, resell
the items to other Isagenix customers or to give them away. She also suggested I
return the items but I would be responsible for the shipping cost which is
ridiculous for items I did NOT agree to purchase. Clearly Isagenix prefers customers to not return their items
otherwise a return shipping label would be included in their packages and their
return department wouldn’t give customers a hard time in doing so. I’m
disgusted with the way Isagenix has handled this matter and therefore do not
wish to use their products ever again. It is not until the RevDex.com stepped in to help with this matter that they have all of a sudden become
cooperative.  Thank you,[redacted]

To whom it may concern:This email is in response to complaint #[redacted].We do not have any record that Ms. [redacted] attempted to contact us regarding the return of her product.  We also do not have record that we received a return of product from Ms. [redacted].  Our...

Returns Department reached out to Ms. [redacted] and have negotiated a return credit under our buy back policy.We feel this should resolve Ms. [redacted]'s complaint.Sincerely,[redacted]Isagenix International, LLC

To whom it may concern:This email is in response to complaint ID [redacted].  Asper our Annual Renewal Policy, to which Ms. [redacted] agreed, if an Associate purchasesIsagenix products or attends an Isagenix event within 90 days before therenewal date, the Associate agrees that Isagenix is...

entitled to renew theaccount automatically approximately 30 days prior the renewal date, by chargingthe current method of payment on file.  This policy also advises that anyAssociate that does not want to participate in the automatic renewal programmay opt out by contacting Customer Care.Ms. [redacted]’ did not opt out of this program, nor did shecall to cancel her automatic shipment.  Based on her selected automaticshipment date, the order processed and her account renewed.  When Ms.[redacted] contacted our Returns Department she was offered to return theproduct under our buy back policy.  Because we understand it was Ms. [redacted]’ intent to cancelher account, as a gesture of goodwill, our Returns Department has contacted Ms.[redacted] to arrange the pick-up of her last order, and we have issued a full refund andcompleted the request to cancel her account.   We trust this resolves Ms. [redacted]’ concerns.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

To whom it may concern:This letter is in response to Ms. [redacted] complaint. 
Our records indicate that Ms. [redacted] opened a wholesale account with Isagenix on
5/22/2015 and selected to receive an automatic shipment the following
month.  It appears Ms. [redacted] logged into her account and...

changed the
date of her automatic shipment five different times, moving the date out each
month up through 9/15/2015.  Ms. [redacted] account had an order scheduled to
process on 9/15/2015 that was not changed.  It appears she logged into her
account on 9/15/2015 and attempted to change the date of her order, however her
order had already processed so was unable to be changed through her online
account.  At this time, Ms. [redacted] could have contacted Customer Care for
assistance, however, we do not have record of any attempt to contact us until
9/21/15.At this time, our Returns Department processed her return
under our 30 day Product Guarantee.  This guarantee offers a full product
refund less shipping. As a courtesy, the returns representative advised Ms.
[redacted] we would credit her back in full, including the cost of shipping on her
order, however she would need to ship the product back to us.  Ms. [redacted]
was not satisfied and was unhappy she would need to send the products back and
pay for shipping cost to return the products back to Isagenix.  As a
gesture of good will, the Returns representative applied a free shipping coupon
to Ms. [redacted] account that she could use for a future order. Based on Ms. [redacted] compliant, our Returns Department has
attempted to contact her on 3 different occasions and have left 3
voicemails.  While not obligated to do so, as an additional gesture of
goodwill, we have offered by voice message to pick up the products from her or
reimburse her for the cost of shipping if she has already paid to ship the
products back to us. We are confident this will resolve Ms. [redacted] complaint.Sincerely,Kym V[redacted]Director of Global Compliance

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and this matter has now been resolved.However I wish to add that they did not try to contact me regarding the refund process using the [redacted]wallet.  I had to continue to contact them to get information on how to use it.  Afterwards they left a message saying that it had been completed.  Furthermore, using [redacted]wallet includes user fees, which I find unsatisfactory and still question as to explanation that they tried multiple times to refund to the card provided.Although I consider this complaint resolved, I still find it unsatisfactory for the length of time to process the refund and lack of information/communication initiated by the company. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative,  I am writing to respond to [redacted]’s recent complaint to the Revdex.com concerning Isagenix.  We appreciate the Revdex.com bringing the complaint to our attention and allowing us an opportunity to respond. We have spoken with [redacted]...

directly, and understand that she is satisfied with the steps we have taken to resolve her compliant.  Specifically, Isagenix representatives talked with [redacted] on multiple occasions this month and informed her that we have processed a refund to her in the amount of $270.20.  That refund is in addition to another recent refund in the amount of $386.90 that we processed to her in August, bringing her total refunds within the past two months to $657.10.  We understand that all of her concerns regarding Isagenix have now been resolved, based on our discussions with her and the fact that she subsequently requested monthly product shipments from us. Although it is our understanding that [redacted]’s concerns have been resolved, we feel it is important to address her former allegation that Isagenix engaged in “false advertising” of products that are not effective for weight loss.  Isagenix absolutely does not engage in false advertising, and strives to ensure that all of its product-related communications are completely accurate and beneficial to consumers.  While we cannot (and do not) guarantee that using our products will result in weight loss, a study published in the peer-reviewed journal Nutrients provides solid scientific supports for their effectiveness.  That study is available online at [redacted]
*We appreciate [redacted]’s business and wish her all the best. Sincerely, Kym V[redacted]

Their response must be rejected as it is full of liesTheir response must be rejected as it is full of lies1. I had not asked for it to be sent in 30 days- you cannot order anything form Isagenix UNLESS YOU SET UP AN AUTOSHIP for every 30 days.  I had no choice-didn't like it and sure didn't ask for it.2. They "processed" this order on a SUNDAY- I saw it on bank online and called to cancel-( I was going to to call Monday anyway to cancel) but as it was Sunday the office is closed.  Most business DONT BILL YOU UNTIL AN ORDER SHIPS!!!! THEY CHARGED ME A DAY BEFORE IT WAS SCHEDULED TO SHIP3.  WHEN I CALLED Monday am I WAS TOLD THOUGH IT HAD not shipped I CANT CANCEL IT- I DISPUTED THAT CLAIM AND ASKED TO SPEAK TO A SUPERVISOR- BOTH PEOPLE I SPOKE TO WERE RUDE AND NOT HELPFUL- INSISTING I WOULD HAVE TO RECIEVE AND PAY TO SHIP IT BACK.  I mentioned calling the Revdex.com and ended call.4. Literally within 5 minutes a person from Isagenix called me back and said I could cancel the order and they'd refund my money.  I said ok-I also expressed extreme disgust with their rude lying people I originally spoke to5.They called next day to tell me they "accidently" charged me again and not refunded me- so I had $770 out of my bank account now- I was in the red/overdrawn all because of this inept company- I cannot see how they use their computer daily and "SOMEHOW" charged me instead of refunding me6.AS TO THEIR CLAIM I REJECTED THEM CALLING BANK THAT IS NOT TRUE- THEY GAVE ME TWO NUMBERS AND I CALLED MY BANK TO TELL THEM THE NUMBERS TO "SEE" THESE REFUNDS COMING- MY BANK SAID THOSE NUMBERS MEANT NOTHING OT THEM AND THERE WAS NO OUTSTANDING REFUND AT THAT TIME.  ISAGENIX CUSTOMER SERVICE IS HORRIBLE, MISLEADING AND ACTUALLY LIED TO ME ABOUT SEVERAL POINTS- TOTALLY DISGUSTED.  They use these tactics to prevent cancelled orders (telling them it cant be stopped from shipping even though it is not shipped out yet etc)7- they did call two times after all this happened - I am 100% sure to ask me to take down Revdex.com complaint- I DID NOT ANSWER AS THERE IS NOTHING THIS COMPANY CAN EVER DO TO ERASE THE AGGREVATION CASUED- THEY CHARGED $770 AND MADE BY BANK ACCOUNT OVERDRAWN EITHER DUE TO INCOMPETANCE OR IN RETALIATIOJN FOR COMPLAINING TO Revdex.com- EITHER WAY I WILL NEVER SPEAK TO THEM OR ORDER AGAIN!

Dear Revdex.com Representative:  I am writing to respond to Ms. [redacted]’s recent complaint to the Revdex.com concerning Isagenix.  We appreciate the Revdex.com bringing the complaint to our attention and allowing us an opportunity to respond. We have spoken with...

Ms. [redacted] directly, and understand that she is satisfied with the steps we have taken to resolve her compliant.  Specifically, Isagenix representatives talked with Ms. [redacted] and arranged to pick up the product she wanted to return and process a refund to her in the amount of $200.66, as requested in her complaint.  Additionally, we have reached out to the Independent Sales Associate who was involved with setting up with an Isagenix account for Ms. [redacted], and have provided training regarding our product guarantee.  It is our understanding based on our discussions with Ms. [redacted] that all of the concerns she expressed in her complaint have now been resolved. We appreciate Ms. [redacted]’s business and wish her all the best. Sincerely, Kym V[redacted]

Their response must be rejected as it is full of lies
Their response must be rejected as it is full of lies
1. I had not asked for it to be sent in 30 days- you cannot order anything form Isagenix UNLESS YOU SET UP AN AUTOSHIP for every 30 days.  I had no choice-didn't like it and sure didn't ask for it.
2. They "processed" this order on a SUNDAY- I saw it on bank online and called to cancel-( I was going to to call Monday anyway to cancel) but as it was Sunday the office is closed.  Most business DONT BILL YOU UNTIL AN ORDER SHIPS!!!! THEY CHARGED ME A DAY BEFORE IT WAS SCHEDULED TO SHIP
3.  WHEN I CALLED Monday am I WAS TOLD THOUGH IT HAD not shipped I CANT CANCEL IT- I DISPUTED THAT CLAIM AND ASKED TO SPEAK TO A SUPERVISOR- BOTH PEOPLE I SPOKE TO WERE RUDE AND NOT HELPFUL- INSISTING I WOULD HAVE TO RECIEVE AND PAY TO SHIP IT BACK.  I mentioned calling the Revdex.com and ended call.
4. Literally within 5 minutes a person from Isagenix called me back and said I could cancel the order and they'd refund my money.  I said ok-I also expressed extreme disgust with their rude lying people I originally spoke to
5.They called next day to tell me they "accidently" charged me again and not refunded me- so I had $770 out of my bank account now- I was in the red/overdrawn all because of this inept company- I cannot see how they use their computer daily and "SOMEHOW" charged me instead of refunding me
6.AS TO THEIR CLAIM I REJECTED THEM CALLING BANK THAT IS NOT TRUE- THEY GAVE ME TWO NUMBERS AND I CALLED MY BANK TO TELL THEM THE NUMBERS TO "SEE" THESE REFUNDS COMING- MY BANK SAID THOSE NUMBERS MEANT NOTHING OT THEM AND THERE WAS NO OUTSTANDING REFUND AT THAT TIME.  ISAGENIX CUSTOMER SERVICE IS HORRIBLE, MISLEADING AND ACTUALLY LIED TO ME ABOUT SEVERAL POINTS- TOTALLY DISGUSTED.  They use these tactics to prevent cancelled orders (telling them it cant be stopped from shipping even though it is not shipped out yet etc)
7- they did call two times after all this happened - I am 100% sure to ask me to take down Revdex.com complaint- I DID NOT ANSWER AS THERE IS NOTHING THIS COMPANY CAN EVER DO TO ERASE THE AGGREVATION CASUED- THEY CHARGED $770 AND MADE BY BANK ACCOUNT OVERDRAWN EITHER DUE TO INCOMPETANCE OR IN RETALIATIOJN FOR COMPLAINING TO Revdex.com- EITHER WAY I WILL NEVER SPEAK TO THEM OR ORDER AGAIN!

Dear Revdex.com Representative,
 
I am...

writing to respond to [redacted]’s recent complaint to the Revdex.com concerning Isagenix.  We appreciate the Revdex.com bringing the complaint to our attention and allowing us an opportunity to respond. 
We have spoken with [redacted] directly, and understand that she is satisfied with the steps we have taken to resolve her compliant.  Specifically, Isagenix representatives talked with [redacted] on multiple occasions this month and informed her that we have processed a refund to her in the amount of $270.20.  That refund is in addition to another recent refund in the amount of $386.90 that we processed to her in August, bringing her total refunds within the past two months to $657.10.  We understand that all of her concerns regarding Isagenix have now been resolved, based on our discussions with her and the fact that she subsequently requested monthly product shipments from us.
 
Although it is our understanding that [redacted]’s concerns have been resolved, we feel it is important to address her former allegation that Isagenix engaged in “false advertising” of products that are not effective for weight loss.  Isagenix absolutely does not engage in false advertising, and strives to ensure that all of its product-related communications are completely accurate and beneficial to consumers.  While we cannot (and do not) guarantee that using our products will result in weight loss, a study published in the peer-reviewed journal Nutrients provides solid scientific supports for their effectiveness.  That study is available online at [redacted]

We appreciate [redacted]’s business and wish her all the best.
 
Sincerely,
 
Kym V[redacted]

After a friend recommended I try Isagenix to fit my busy lifestyle, I placed my initial order on June 3rd. The total package was $560.00 (!!!) plus $45.20 in shipping & handling charges. After receving and trying the product, I discovered that something in their "proprietary blend" gave me diarrhea multiple times a day. Clearly this was not something I wanted to continue using so I stopped it after 2 weeks. Knowing that I only had 30 days to get a full refund, I sent all of the unused products back, costing me $54.62 on June 29th. I confirmed that my order was received on July 6th at 10:46am. On July 17th I called Isagenix to check on the status of my return as I still had not seen any activity on my account. I was told that my order was still sitting on the dock and had not been logged into the system yet and that it could take up to 30 business days FROM THE TIME THEY LOGGED MY ORDER until I got a refund. I called back again on August 3rd and was told that my order was finally logged in on July 21st and I could expect to receive my refund of $560 by August 21st. I told Ryan in returns that this was completely unacceptable and that they would have had my order for almost 2 months by the time they refunded my money. He said there was nothing they could do and when I told him that I would be filing a complaint with the Revdex.com he put me on hold and when he came back on, he was somehow able to "expedite" my return and I should see the money in my account within 1-3 business days. I still don't know if his word will hold up or not as I just got off the phone with him. Mark my words, I will never order from Isagenix again and it's not a product I recommend unless you want to constantly be on the toilet. Their customer service is pretty lame if you ask me. It just goes to show that if a company takes 13 business days to log in a return, they either suck at their job or they are getting a boat load of returns. Maybe both.

After a friend recommended I try Isagenix to fit my busy lifestyle, I placed my initial order on June 3rd. The total package was $560.00 (!!!) plus $45.20 in shipping & handling charges. After receving and trying the product, I discovered that something in their "proprietary blend" gave me diarrhea multiple times a day. Clearly this was not something I wanted to continue using so I stopped it after 2 weeks. Knowing that I only had 30 days to get a full refund, I sent all of the unused products back, costing me $54.62 on June 29th. I confirmed that my order was received on July 6th at 10:46am. On July 17th I called Isagenix to check on the status of my return as I still had not seen any activity on my account. I was told that my order was still sitting on the dock and had not been logged into the system yet and that it could take up to 30 business days FROM THE TIME THEY LOGGED MY ORDER until I got a refund. I called back again on August 3rd and was told that my order was finally logged in on July 21st and I could expect to receive my refund of $560 by August 21st. I told Ryan in returns that this was completely unacceptable and that they would have had my order for almost 2 months by the time they refunded my money. He said there was nothing they could do and when I told him that I would be filing a complaint with the Revdex.com he put me on hold and when he came back on, he was somehow able to "expedite" my return and I should see the money in my account within 1-3 business days. I still don't know if his word will hold up or not as I just got off the phone with him. Mark my words, I will never order from Isagenix again and it's not a product I recommend unless you want to constantly be on the toilet. Their customer service is pretty lame if you ask me. It just goes to show that if a company takes 13 business days to log in a return, they either suck at their job or they are getting a boat load of returns. Maybe both.

Dear Revdex.com Representative,
 

0pt;">I am writing to respond to [redacted]’s recent complaint to the Revdex.com concerning Isagenix.  We appreciate the Revdex.com bringing the complaint to our attention and allowing us an opportunity to respond.
 
We understand [redacted]’s complaint to seek a refund in the amount of $853.18.  After reviewing the matter, we have processed a larger refund to her in the amount of $958.04 in order to fully cover the products she returned to us as well as related shipping charges. 
 
In addition, we apologize to [redacted] for the delay in processing a refund to her.  It appears that a logging error caused us to believe for a time that we had not received the returned products at issue from [redacted] when in fact we had.  We have learned from this incident, and are working on improving our procedures to prevent any similar issues in the future.  We appreciate the way that [redacted] worked with us to provide information that helped us ultimately to understand what had happened.
 
Finally, we are sorry to hear [redacted] found it difficult to stop the automatic monthly orders she had previously requested.  In general, at any time our customers are able to contact our Customer Care Department to immediately cancel any automatic shipments.  Based on our records, it appears that, when [redacted] notified us of her request to cancel her automatic orders it was done so immediately.
 
We hope that the steps we have taken will resolve [redacted]’s complaint.  We appreciate her business, and wish her the best.
 
Sincerely,
 
Kym V[redacted]

Dear Revdex.com Conciliation & Engagement Specialist:
June 1, 2016RE: Revdex.com concerning Isagenix®...

International LLC ([redacted])Dear Revdex.com Conciliation & Engagement Specialist:I am writing to respond to Ms. [redacted]’s complaint to the Revdex.com concerning Isagenix® International LLC ([redacted]).  Thank you for notifying us of the complaint and providing us an opportunity to respond.   Isagenix is committed to doing right by all of its customers, and has worked to address Ms. [redacted]’s complaint with that goal in mind.Based on Ms. [redacted]’s complaint, we understand that she desired to (1) receive a refund in the amount of$612.39 to cover all charges by Isagenix to her credit card and (2) have her credit card information removed from Isagenix’s systems.  We have processed refunds to Ms. [redacted] totaling $612.39 and have removed her credit card information from our systems, in fulfillment of her request.  Based on our communications with Ms. [redacted] after our receipt of her complaint to the Revdex.com, we understand that the steps we have taken have resolved her concerns.We note that Ms. [redacted] expressed dissatisfaction with our products, and are sorry to hear that she was dissatisfied.  Isagenix products are of the highest quality, and hundreds of thousands of satisfied customers purchase and enjoy them every month.Ms. [redacted] also expressed displeasure with the customer service and assistance she received from Isagenix and from the Independent Isagenix Associate she worked with, which we regret to hear.  Isagenix strives to provide excellent customer service, and we always appreciate feedback that helps us to improve.  Our records indicate that Ms. [redacted] called our Customer Care Department on May 2, 2016 to inquire about how to receive a refund for the order charged to her credit card on May 1, 2016 (a refund that we processed promptly after her call, in the amount of $25.95).  During the call, the representative assisting Ms. [redacted] placed her on hold to research the issue further, and Ms. [redacted] disconnected the call while on hold.  The representative attempted to call Ms. [redacted] back, but was unable to reach her.  It does not appear that Ms. [redacted] attempted to call us back, or that she mentioned additional refunds before disconnecting.  With regard to the Independent Isagenix Associate referenced in Ms. [redacted]’s complaint, our Compliance Department has provided feedback and coaching for that Associate.Finally, Ms. [redacted] seemed to indicate that she was unexpectedly charged for additional products several months after her initial product order.  Isagenix sent products to Ms. [redacted] in May based on her enrollment in its Autoship Rewards Program at the time of her initial product order in May.  This program allows customers to receive a 5% discount on certain purchases.We hope this response provides the information needed for the Revdex.com to close this matter.  We would be happy to address any remaining questions or concerns.Sincerely,Kym V[redacted]Director of Global Compliance Please see our attached response concerning [redacted]. Sincerely, Kymberly V[redacted] 
Director of Global Compliance

It is very difficult to order from isagenix and very time consuming and not customer friendly. I used to be an associate member but cancelled my membership. When I wanted to came back , I was required to provide a different email address than the one I originally provided. I was told that this is for security purpose to protect the client. This is crap as the customer can always change their username anytime to protect their personal information. Isagenix wants a different email address every time you sign up to be a member so it would appear that they have a lot of customers, they need to change their so called security policy and stop deceiving people.

Dear Revdex.com Representative:  I am writing to respond to Ms. [redacted]’s recent complaint to the Revdex.com concerning Isagenix.  We appreciate the Revdex.com bringing the complaint to our attention and allowing us an opportunity to respond. We have spoken with...

Ms. [redacted] directly, and understand that she is satisfied with the steps we have taken to resolve her compliant.  Specifically, Isagenix representatives talked with Ms. [redacted] and arranged to pick up the product she wanted to return and process a refund to her in the amount of $200.66, as requested in her complaint.  Additionally, we have reached out to the Independent Sales Associate who was involved with setting up with an Isagenix account for Ms. [redacted], and have provided training regarding our product guarantee.  It is our understanding based on our discussions with Ms. [redacted] that all of the concerns she expressed in her complaint have now been resolved. We appreciate Ms. [redacted]’s business and wish her all the best. Sincerely, Kym V[redacted]

To whom it may concern, After Ms. [redacted] initial compliant, we processed a credit in full for the order in question.  Based on her response we would like to clarify a few items.  At the time a wholesale account is opened, customers are given the option to enroll with or without an automatic shipment.  There is a discount available for customers who choose to enroll and set up automatic shipments, however this is not forced or required.  Additionally, customers can call in at any time to Customer Care and request to make any changes or cancel any future orders.  We do not have record that Ms. [redacted] contacted us to request any changes or cancellations to any orders prior to the 9/21/2015 order in question. We have taken Ms. [redacted] feedback regarding her interaction with our Customer Care Representative and have passed it on to our Customer Care Supervisors to handle appropriately. We take pride in our reputation and did not take Ms. [redacted] feedback lightly, however we feel we have done everything we can to resolve her complaint.  We understand Ms. [redacted] does not wish to use our products in the future and have ensured her wholesale account will be cancelled. If Ms. [redacted] would like to discuss this matter further, we are happy to speak with her by phone. Sincerely,Kym V[redacted]Director of Global Compliance

To whom it may concern:This letter is in response to Mr. [redacted]s complaint. 

Our records indicate that Mr. [redacted] opened a wholesale account with Isagenix

on 9/18/2015. At that time, Mr. [redacted] placed his first order in the amount of

$572.45. We have reviewed Mr....

[redacted]s complaint and determined this

order should have been credited.  Our

Returns Department has reached out to Mr. [redacted] and processed a credit in full,

including the cost of shipping.We are confident this will resolve Mr. [redacted]s complaint.Sincerely,[redacted]Director of Global Compliance

I have had great experiences with customer care the few times my product was not as I expected it to be. They sent replacement product no questions asked. I've been a customer of Isagenix for nearly 4 years and rarely do I have a problem with the product but if I do I know they will make it right.