Isagenix International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have never been contacted by anyone and my issue has not been resolvedRegards,

To whom it may concern:This email is in response to Ms. [redacted] complaint regarding shipping.  As part of the Isagenix Return's policy, we allow customers to return products within 30 days for a full product refund.  This product refund does not include shipping or membership...

fees.  While not obligated to do so and as a gesture of goodwill, we have credited the additional $61.88 to Ms. [redacted] card.   We are confident that this will resolve Ms. [redacted] complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

Best customer service ever! The do what they say they will. If you have a problem, Isagenix will send a replacement at NO cost. This kind of situation has happened to me twice. Once when they sent the wrong shake flavour and another time they forgot box of Ionix ( which was sent free of charge AND my account was credited for the cost of the product and a portion of the shipping.

To whom it may concern:Our records indicate that our Returns Department resolved Ms. [redacted] complaint on March 31, 2015.Sincerely,[redacted]Field Relations Manager

To whom it may concern:

This email is in response to Complaint ID# [redacted].  After review of Ms. [redacted] concern, when she returned her product we

processed the return following our policy (10% restocking fee and shipping are

not included in the refund...

amount). 

However, while not obligated

to do so, as a gesture of good will, we have issued the remaining credit as

requested.  We have left a message for

her on both her phone and email.  

Sincerely,

Field Relations Manager

Isagenix International, LLC

To whom it may concern,This email is in response to Mr. [redacted] complaint, IDnumber [redacted].  One of our IndependentSales Associates and Mr. [redacted] called our Customer Service Department on6/3/15 to open a wholesale account for Mr. [redacted].  On 6/15/15 our records indicate that...

Mr.[redacted] contacted Customer Care through our Chat option to return his product.  Our Customer Care Representative explainedthe return process to Mr. Hasterock, including the shipping and membership feesnot being refundable.  During this conversation,Mr. [redacted] claimed he was not aware the membership fee was non-refundable anddid not know he would have to pay to have the product shipped back.On 6/16/15 our Returns Department reached out to Mr.[redacted] to complete the return requested. While not obligated to do so, as agesture of goodwill we have issued a call tag to pick up the product andcredited the membership fee.  We are confident this will resolve Mr. [redacted] complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

To whom it may concern:This letter is in response to Ms. [redacted] complaint. 

Our records indicate that Ms. [redacted] opened a wholesale account with Isagenix on

5/22/2015 and selected to receive an automatic shipment the following

month.  It appears Ms. [redacted] logged into...

her account and changed the

date of her automatic shipment five different times, moving the date out each

month up through 9/15/2015.  Ms. [redacted] account had an order scheduled to

process on 9/15/2015 that was not changed.  It appears she logged into her

account on 9/15/2015 and attempted to change the date of her order, however her

order had already processed so was unable to be changed through her online

account.  At this time, Ms. [redacted] could have contacted Customer Care for

assistance, however, we do not have record of any attempt to contact us until

9/21/15.At this time, our Returns Department processed her return

under our 30 day Product Guarantee.  This guarantee offers a full product

refund less shipping. As a courtesy, the returns representative advised Ms.

[redacted] we would credit her back in full, including the cost of shipping on her

order, however she would need to ship the product back to us.  Ms. [redacted]

was not satisfied and was unhappy she would need to send the products back and

pay for shipping cost to return the products back to Isagenix.  As a

gesture of good will, the Returns representative applied a free shipping coupon

to Ms. [redacted] account that she could use for a future order. Based on Ms. [redacted] compliant, our Returns Department has

attempted to contact her on 3 different occasions and have left 3

voicemails.  While not obligated to do so, as an additional gesture of

goodwill, we have offered by voice message to pick up the products from her or

reimburse her for the cost of shipping if she has already paid to ship the

products back to us. We are confident this will resolve Ms. [redacted] complaint.Sincerely,
Kym V[redacted]
Director of Global Compliance

To whom it may concern,
 
I

do not accept the business response as most of what was stated is

inaccurate and false. I did in fact open a wholesale account but I did not

agree to receive an auto ship delivery each month, their webpage is set up to automatically

enroll customers to receive the auto ship deliveries each month without

cancellation. I did log-in frequently to push back the auto ship date again

because there is no option on the webpage to opt-out.
Isagenix did not hear from me until 9-21-15 because that is

when I received the package I clearly tried to push back by changing the auto

ship date. I then spoke with a customer representative who was in fact rude and

frankly I did not care for her attitude towards me concerning this matter. She

suggested the following actions, to hold on to the items for future use, resell

the items to other Isagenix customers or to give them away. She also suggested I

return the items but I would be responsible for the shipping cost which is

ridiculous for items I did NOT agree to purchase.
Clearly Isagenix prefers customers to not return their items

otherwise a return shipping label would be included in their packages and their

return department wouldn’t give customers a hard time in doing so. I’m

disgusted with the way Isagenix has handled this matter and therefore do not

wish to use their products ever again. It is not until the RevDex.com stepped in to help with this matter that they have all of a sudden become

cooperative.
 
Thank you,

Best nutrition on the planet and definitely the best company

To whom it may concern:It appears part of Mr. [redacted] credit was not processed.  We have credited the remaining amount of $50.92 to ensure the order has been fully credited.  We appreciate Mr. [redacted] response to allow us to correct the refund as agreed.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

To whom it may concern:This emailis in response to complaint ID [redacted].  We have reached out to Ms. [redacted] regardingher request for a full refund and at this time we are working with Ms. [redacted] in an attempt to come to an acceptable resolution.  We have explained to...

Ms.[redacted] that Isagenix programs and products are not intended to diagnose, treat,cure or prevent any disease.  We also stressed that any product usershould consult their physician or health care professional before starting Isagenixor any other health or fitness program.   Ms. [redacted] has consumed and used her first order and has already opened the majority of the products inher second order. Because of this her request for a refund does not meet therequirements of our Returns Policy.  However, while not obligated to do soand as a gesture of goodwill, we have initiated a full refund of Ms. Wakeel’ssecond product order in the amount of $308.96. We have agreed to be incontact with Ms. [redacted] within 5 business days to advise of a final resolutionfor her request.Sincerely,[redacted]Field Relations Manager

To whom it may concern:This email is in response to Mr. [redacted] complaint number [redacted].  We have reached out to Mr. [redacted] and feel we have resolved his concern with him directly.  Sincerely,[redacted]Isagenix International, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and this matter has now been resolved.However I wish to add that they did not try to contact me regarding the refund process using the [redacted]wallet.  I had to continue to contact them to get information on how to use it.  Afterwards they left a message saying that it had been completed.  Furthermore, using [redacted]wallet includes user fees, which I find unsatisfactory and still question as to explanation that they tried multiple times to refund to the card provided.Although I consider this complaint resolved, I still find it unsatisfactory for the length of time to process the refund and lack of information/communication initiated by the company. 

Regards,[redacted]

To whom it may concern:This email is in response to complaint #[redacted].We do not have any record that Ms. [redacted] attempted to contact us regarding the return of her product.  We also do not have record that we received a return of product from Ms....

[redacted].  Our Returns Department reached out to Ms. [redacted] and have negotiated a return credit under our buy back policy.We feel this should resolve Ms. [redacted]'s complaint.Sincerely,[redacted]Isagenix International, LLC

This has been the best program that I have ever been involved with and their customer service is supreme... They are all about intergrity,,

To whom it may concern:This letter is in response to Ms. [redacted] complaint, ID number [redacted].  Our records indicate Ms. [redacted] opened a membership with Isagenix on 4/15/2015.  This member ship fee allows customers topurchase our products at wholesale pricing....

 We do not require customers to provide social security numbers to receive the wholesale pricing.  Tax identification is only required for those who wish to earn income by selling the products and referring other customers. Ms. [redacted] contacted Isagenix on 4/27/15 requesting to return her order.  Our Returns Department processed her return under our 30 day Product Guarantee.  This guarantee offers a full product refundless shipping and membership fees.  It does appear there was a delay in processing Ms. Whitten’s refund, so as a gesture of goodwill, our Returns Department contacted Ms. [redacted] and completed an additional credit of $50.77 that includes the cost of shipping and membership fees.We trust this will resolve Ms. [redacted] complaint.Sincerely,

[redacted]IsagenixInternational, LLC

To whom it may concern:This email is in response to Complaint ID [redacted]. After researching [redacted]’s complaint, we discovered her refund wasnot processed appropriately.  We have processed a credit in full and our Return’s Department has reached out to...

[redacted] to provide any additional information. If [redacted] has any additional questions we would be happy to work with her directly. We hope this resolves [redacted]’s complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

To whom it may concern:This email is in response to [redacted] complaint.  We have reached out to [redacted] by phone and have left her a message.  We have not yet received a call back. We have issued a credit in the amount of $58.90 as requested.  We are...

confident this should resolve [redacted] complaint.Sincerely,[redacted]Field Relations Manager[redacted]

Review: I ordered Isagenix ONCE, they signed me up automatically for the monthly program and began sending me product. I returned the original product and called immediately to quit their "program" they apologized and said they would correct the error immediately. It took them almost 3 months to refund the original amount, then an additional 2 months for the second one and I am yet to receive the refund for the 3rd shipment -that I never received because it was cancelled before the fact.

Below is the summary of the Posted Transactions

12/14/12 CHECK CRD PUR RTRN 12/13 ISAGENIX INTERNATI ###-###-#### AZ [redacted] ?MCC=[redacted] $294.71

10/02/12 RECUR DB CD PMT REV10/01 ISAGENIX INTERNATI ###-###-#### AZ [redacted] ?MCC=[redacted] $291.45

09/14/12 RECUR DEBIT CRD PMT09/13 ISAGENIX INTERNATI [redacted] AZ [redacted] ?MCC=[redacted] $310.21

07/30/12 CHECK CRD PURCHASE 07/28 ISAGENIX INTERNATI ###-###-#### AZ [redacted] ?MCC=[redacted] $310.21

07/16/12 CHECK CRD PURCHASE 07/15 ISAGENIX INTERNATI ###-###-#### AZ [redacted] ?MCC=[redacted] $342.68

Totals $586.16 $963.10 It took them almost 3 months toDesired Settlement: I need the money refunded into my account ASAP. I have waited long enough. I would appreciate any help the Revdex.com can provide

Thank you in advance and best regards,

Business

Response:

To whom it may concern:

This email is in response to complaint ID [redacted]

According to our records Ms. [redacted] has been credited in full for her return

orders. The order in question was cancelled so the charge would have been cancelled as well. We do not show record that Ms. [redacted] was

charged for this order. However, we have reached out to Ms. [redacted] to verify the information we have matches the

information she has.

In order to verify the charge, we have asked Ms. [redacted] to email us a copy of the

record. Once we have received the requested information we will be able to determine if there is any money owed. We will ensure the matter is resolved as

quickly as possible.

Sincerely,

Field Relations Manager

I have been a customer for 16 months and have been very satisfied with the company support with both product, service and finding answers to my questions about safety and science of the products. I have even had a shipping problem that they helped me with very kindly. I am a member to get member price, but am not building a business with this company and am not getting paid from them for anything. I just use their product.