Isagenix International

Review: On 10/6/2014 I ordered one of their "systems". This was done totally via phone. I did inquire if there was a Money Back Guarantee and was told yes. Prior to delivery of the "system" I decided this was not a good product for me and refused delivery. The "system" was received on 10/22/2014.

When I inquired on the status of my refund I was informed it would be 30-days before a refund would be processed. When it was processed $61.88 was deducted for shipping fees.

When I questioned this I was informed it was part of the "agreement" that I agreed to when my order was placed, however I did not receive any information until AFTER the order was placed.

I have copies of numerous email correspondence between "Jessica" and myself. Some of her responses were incorrect, BTWDesired Settlement: Refund of $61.88

Business

Response:

To whom it may concern:This email is in response to Ms. [redacted] complaint regarding shipping. As part of the Isagenix Return's policy, we allow customers to return products within 30 days for a full product refund. This product refund does not include shipping or membership fees. While not obligated to do so and as a gesture of goodwill, we have credited the additional $61.88 to Ms. [redacted] card. We are confident that this will resolve Ms. [redacted] complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I signed up to Isagenix for there weight-loss program. After while I decided this was not right for me and I canceled my service on 7/1/2015. Then in early September I noticed that the company decided to renew my membership without my authorization and started charging my credit card again. Lucky i'm pretty good at checking my statements. I called them and filed a complaint. They are apparently issuing me a refund but that doesn't help me feel at all comfortable that they won't try this again. I find it very unethical for a company to attempt to renew a membership after canceling. I find it more concerning that a company like Isagenix decided it was ok to charge me after 2 months of inactivity. The rep from the company confirmed that I canceled back in July. Buyer beware!

Review: Isagenix: Autoship process. There is never an email sent prior to automatic shipping advising that the shipment is being processed or if you would like to make any changes to it. By the time it hits your credit card statement, it is too late to make any changes, or to hold off on the autoship. In addition, on their website, you can only hold off on an autoship for 30 days. So, if you do not want the product for say another 120 days, there is no option online. and when you call, the consumer is responsible for paying the shipment back, plus the cost of shipping the product to you. Its a scam. Other businesses have autoship, but do the right thing by sending an email prior to shipment to confirm if any changes or if you want to push the shipment to a later date. Isagenix does not.Desired Settlement: I would like a full refund of $411 from invoice #[redacted], Isagenix ID [redacted]. Order date 5/7/14.

Business

Response:

To whom it may concern:

This email is in response to compliant ID # [redacted].

We have reviewed Ms. [redacted]’s concern regarding credit

for a recent order with Isagenix. We have contacted Ms. [redacted] by phone

and left a message to discuss her concerns. As a

gesture of good will, we have processed a credit in full.

We would also be happy to discuss our Automatic shipment program

with Ms. [redacted] should she have any questions on the process or the

options to make changes.

We hope this has resolved Ms. [redacted]’s concern.

Sincerely,

Field Relations Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi [redacted], correct, I have not received the refund

Regards,

Business

Response:

To whom it may concern,

Our Returns Department has been attempting to

reach Ms. [redacted] over the last few weeks via phone to complete the returns

process and issue her a credit. However, they were unsuccessful in connecting

with her and she did not return their calls. We were requesting to have

the product returned back to us in order to process the credit as originally

communicated.

We have since been in communication with Ms.

[redacted] via email and she advises is unable to return the product to us because

she does not have product left. While not obligated to do so, as a

gesture of goodwill, we have issued the credit in full without the return of

the product.

We are confident this resolves Ms.

[redacted]s complaint.

Sincerely,

Field Relations Manager

I signed up with 8Isagenix and purchased the 30 day cleanse. I was told that all of their vitamind were natural and derived from food. I took the products for 5 days until I started reacting and after some testing I discovered my liver was toxic with formeldahyde. So I started researching the vitamins in Isagenix and discovered that several of their B vitamins are made synthetically. (I just looked up the name of the vitamins that is in parentheses behing the vitamins listed on their product labels) I fouund that 3 of the synthetic vitamins are made with formeldahyde. I stopped taking the products and have returned them to Isagenix. I am waiting for them to return the money. I did contact them about the false advertising since they say all their vitamins come from food and not chemicals. They continue to deny that they have synthetic vitamins even though you can look up the type of vitamins that are on their labeling and they are clearly synthetic. Hopefully you will read this before you purchase so you are aware of what you are buying. I'm also hoping Isagenix will have the integrity to speak truthfully about their product going forward.

Review: On July 6, 2015 I received a shipment from Isagenix that totaled the amount of $400.07. I did not order this shipment. I created an autoship to start process and ship on 6/26/2015, which was earlier than the beginning of July. I never received an email of confirmation that my autoship had been changed after I had done this. I assumed that the shipment would send to me, even though I had not received confirmation that it would ship. I have not received an autoship confirmation from Isagenix since March 22, 2015. Much to my surprise, not only did I get my shipment from 6/26 but also another one that was shipped out a week later. I received the second package on July 6th.

When I called Isagenix, the first time, to inquire about the double charges and double shipment that I did not want, the representative told me that it appeared that I had made two autoshipments on the isagenix backoffice online. She said I had done gone on the website in June to move up my autoshipment date to June 26-28th. This is true, I wanted my shipment to send earlier. However, she said when I did this, my next month's autoshipment had already processed and so I "created" two autoshipments. However, there was no warning or acknowledgement that I had done this and that I had essentially created another shipment. I had no idea that this had happened or else I would not have created another shipment. I also did not receive an email stating that I had made changes. As mentioned above, I have not received any emails about a shipment being sent to me at all since March 22, 2015 nor an email about there being a change in my autoshipment.

I called Isagenix customer service twice on July 6, 2015 and spoke with two representatives. One of whom said she was a floor manager. The customer service representatives that I spoke to said I only had a few options. Because this was considered a "human error" their number one option they tell their clients to do is to try and re-sell it through the community. However, I have no access to who is in my community and so I would not know how to sell it around my area. The second option she provided me was that they would give me a "courtesy" one time "buy-back cancellation" for an Associate where they would not "cancel" my membership, but would "buy it back" for NOT the full refund. Instead, I would be responsible for full shipping, tracking and insurance to their base and I would have to pay a 10% re-stocking fee. When I disputed the 10% restocking fee, she stated that unfortunately that was part of the policy. However, when I looked at the policy, it says that Isagenix has a 100% 30 day full refund if you are not satisfied. She also said that I did not fall under that because I had made the purchase of all three items that were in the shipment before and so they were doing me a "favor" by "buying it back" for a 10% restocking fee and I would be responsible for the shipment back to them. They also went on to repeat themselves that they were "suffering a loss" as well because they would not be able to sell the products again. Implying that again, this was my fault.

Also, I was told that since their return post and their headquarters are located separately and their computer systems are not connected, I would not get an email stating they had received my package. Instead, I was told that I have to track my package and once it was delivered according to my tracking, I should give them a call if I wanted to know if it was received via their computer system. They told me that it could take 30 days to get my refund. When I spoke to others who had gone through a similar situation but not as severe, they told me they asked for a more swift refund and were given it. This was not offered to me. It was stated I should not expect a refund minus the 10% restocking fee for an additional 30 days after my return was delivered.

I have been using Isagenix since September 2014, and I am shocked that this is the policy. It was an error, it was not what I wanted nor did I want it shipped to me. I had one autoshipment that did send out when I had requested, on June 26th. The one that sent a week later is not a shipment I wanted nor asked for. I find it unacceptable that I have to pay a 10% restocking fee and that I am responsible for full shipping, handling and insurance. I sent it via [redacted] on the most efficient price and it has cost me $60 including insurance. They made me feel that they were doing me a favor when I did not want the shipment and charged me the full amount and are not giving me the full refund. Not only did I have to take time off my work day to return it, as all post offices are closed by the time I get out of work, but the inconvenience of not only having to pay for shipping, handling, insurance, tracking at a cost of $60 through [redacted] and a 10% restocking fee for something I did not order is unacceptable and disheartening.

When I specifically asked where in the policy the Customer Service Representative essentially told me they were doing me a "favor" and as a "courtesy" they were giving me the option for them to "buy-back" the items when they did not have to. She told me that the items were non-returnable but since this was a first time "human error" I would have the option of the "buy-back." This is unacceptable this is a system error.

Also, the box that did arrive was very worn through. I have taken several photos of how I received the box, and after pictures of using an entire mailing roll of tape to make sure that the box made it safely back to Isagenix. It was poorly packaged. I have called Isagenix before and reported the poor packaging and the condition the boxes have arrived to me before. The Customer Service Representative at that time told me that there was nothing they could do unless the items were damaged.

I am really disappointed with this company and it leads me to believe they do not care for their customers at all. This situation has put me out at a significant financial price and I would like my full refund and shipping given back to me for this inconvenience and error. I cannot believe that they think this is good customer service and was not surprised to see that I am not the only one that this has happened to.Desired Settlement: I just want my full refund of $400.07 plus the $60 for shipping for a TOTAL of: $460.07.

Business

Response:

To whom it may concern,This letter is in response to Ms. [redacted] complaint ID number [redacted]. Our Returns Department reached out to Ms. [redacted] on 7/8/2015 and were able to assist her.We are confident that Ms. [redacted] is satisfied with the resolution.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

Review: My credit card had EXPIRED along with my membership with Isagenix in March 2015. I had allowed this to happen as I no longer wished to be a member or purchase products from Isagenix. I adjusted the the final auto-ship date to occur after March 2015 when I would no longer be a member of the company or have valid credit card information on file with them. Therefore I was certainly not expecting to receive a $200+ order today. Not only did they apply these charges to my expired credit card, they also renewed my membership, and shipped me the autoship order. After 2 hours of conversation with Isagenix, they will not accept responsibility and will not refund me my money unless I ship back the order at MY EXPENSE.Desired Settlement: For Isagenix to refund my money in full and pay to ship the items back to them.

Business

Response:

To whom it may concern:This email is in response to complaint ID [redacted]. Asper our Annual Renewal Policy, to which Ms. [redacted] agreed, if an Associate purchasesIsagenix products or attends an Isagenix event within 90 days before therenewal date, the Associate agrees that Isagenix is entitled to renew theaccount automatically approximately 30 days prior the renewal date, by chargingthe current method of payment on file. This policy also advises that anyAssociate that does not want to participate in the automatic renewal programmay opt out by contacting Customer Care.Ms. [redacted]’ did not opt out of this program, nor did shecall to cancel her automatic shipment. Based on her selected automaticshipment date, the order processed and her account renewed. When Ms.[redacted] contacted our Returns Department she was offered to return theproduct under our buy back policy. Because we understand it was Ms. [redacted]’ intent to cancelher account, as a gesture of goodwill, our Returns Department has contacted Ms.[redacted] to arrange the pick-up of her last order, and we have issued a full refund andcompleted the request to cancel her account. We trust this resolves Ms. [redacted]’ concerns.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

I love Isagenix products and have been using them for years. I do not sell them, but am very appreciative of a product that provides such complete, whole nutrition.

Review: I recently received a pkg from isagenix that I did not order nor did I give authorization to charge my card. I contacted isagenix to find out what happened and they basically told me that I am liable for this pkg and a credit will not be issued for these items. I explained that I did not place this order nor am I interested in keeping these products and they were uncorropative, they said I am on an auto ship status which I clearly did not agree too. I'd like to be refunded.Desired Settlement: I'd like to be refunded in full for the products received which were not authorized.

Business

Response:

To whom it may concern:This letter is in response to Ms. [redacted] complaint.

Our records indicate that Ms. [redacted] opened a wholesale account with Isagenix on

5/22/2015 and selected to receive an automatic shipment the following

month. It appears Ms. [redacted] logged into her account and changed the

date of her automatic shipment five different times, moving the date out each

month up through 9/15/2015. Ms. [redacted] account had an order scheduled to

process on 9/15/2015 that was not changed. It appears she logged into her

account on 9/15/2015 and attempted to change the date of her order, however her

order had already processed so was unable to be changed through her online

account. At this time, Ms. [redacted] could have contacted Customer Care for

assistance, however, we do not have record of any attempt to contact us until

9/21/15.At this time, our Returns Department processed her return

under our 30 day Product Guarantee. This guarantee offers a full product

refund less shipping. As a courtesy, the returns representative advised Ms.

[redacted] we would credit her back in full, including the cost of shipping on her

order, however she would need to ship the product back to us. Ms. [redacted]

was not satisfied and was unhappy she would need to send the products back and

pay for shipping cost to return the products back to Isagenix. As a

gesture of good will, the Returns representative applied a free shipping coupon

to Ms. [redacted] account that she could use for a future order. Based on Ms. [redacted] compliant, our Returns Department has

attempted to contact her on 3 different occasions and have left 3

voicemails. While not obligated to do so, as an additional gesture of

goodwill, we have offered by voice message to pick up the products from her or

reimburse her for the cost of shipping if she has already paid to ship the

products back to us. We are confident this will resolve Ms. [redacted] complaint.Sincerely,Kym V[redacted]Director of Global Compliance

Consumer

Response:

To whom it may concern, I

do not accept the business response as most of what was stated is

inaccurate and false. I did in fact open a wholesale account but I did not

agree to receive an auto ship delivery each month, their webpage is set up to automatically

enroll customers to receive the auto ship deliveries each month without

cancellation. I did log-in frequently to push back the auto ship date again

because there is no option on the webpage to opt-out. Isagenix did not hear from me until 9-21-15 because that is

when I received the package I clearly tried to push back by changing the auto

ship date. I then spoke with a customer representative who was in fact rude and

frankly I did not care for her attitude towards me concerning this matter. She

suggested the following actions, to hold on to the items for future use, resell

the items to other Isagenix customers or to give them away. She also suggested I

return the items but I would be responsible for the shipping cost which is

ridiculous for items I did NOT agree to purchase. Clearly Isagenix prefers customers to not return their items

otherwise a return shipping label would be included in their packages and their

return department wouldn’t give customers a hard time in doing so. I’m

disgusted with the way Isagenix has handled this matter and therefore do not

wish to use their products ever again. It is not until the RevDex.com stepped in to help with this matter that they have all of a sudden become

cooperative. Thank you,[redacted]

Business

Response:

To whom it may concern, After Ms. [redacted] initial compliant, we processed a credit in full for the order in question. Based on her response we would like to clarify a few items. At the time a wholesale account is opened, customers are given the option to enroll with or without an automatic shipment. There is a discount available for customers who choose to enroll and set up automatic shipments, however this is not forced or required. Additionally, customers can call in at any time to Customer Care and request to make any changes or cancel any future orders. We do not have record that Ms. [redacted] contacted us to request any changes or cancellations to any orders prior to the 9/21/2015 order in question. We have taken Ms. [redacted] feedback regarding her interaction with our Customer Care Representative and have passed it on to our Customer Care Supervisors to handle appropriately. We take pride in our reputation and did not take Ms. [redacted] feedback lightly, however we feel we have done everything we can to resolve her complaint. We understand Ms. [redacted] does not wish to use our products in the future and have ensured her wholesale account will be cancelled. If Ms. [redacted] would like to discuss this matter further, we are happy to speak with her by phone. Sincerely,Kym V[redacted]Director of Global Compliance

Review: I ordered their product on May 7th, 2014 and paid $315.62. I received the item 5 days later, I tried the shakes, and they were so gross I did not finish them, I tried them for 2 days total, and couldn't stomach them. So I decided to return, I called customer service and got my RMA number to put on outside of box, put it everywhere it needed to be, dropped it off at our local [redacted] store and spend an additional $40+ on shipping to have it back in time. I sent it back on May 29th. Today, June 12th, I checked my [redacted] tracking # to make sure it was delivered, per [redacted] website, my package was damaged in transit. Called [redacted] and they said they contact Isagenix and explained to them package was damaged, and my package will not be making it there. So then I contact Isagenix to see why as of June 12th, I haven't received my money back on warranty... they said they haven't received the product and don't' have any notes about [redacted] calling them. They straight out told me, there is nothing they can do for me, and I need to contact [redacted] states its isagenix that will need to refund me. So here I am not product, and no $315.62. Isagenix did not try to help me at all, they just kept saying, there is nothing we can do about it. We have no notes, and no product to refund you. How can they do that, I gave them my tracking # and it states damaged in transit.Desired Settlement: I just want my refund of $315.62 I tried to ship it, and it got damaged in transit. There is nothing I could've have done to prevent the package from being damaged. I should not have to try and pay off $300 for a product I do not have, nor did I like.

Business

Response:

To whom it may concern:

This letter is in response to complaint ID#: [redacted].

As part of the Isagenix Returns policy, Ms. [redacted] was

eligible to return her products for a refund.

We request the products be returned to us and when they are received we

can complete the refund process. It

appears Ms. [redacted]’s returned items were damaged by [redacted] in route back to us.

There has been a damage claim opened with [redacted] and depending

on the result of the claim, [redacted] would be responsible to credit Ms. [redacted] for the

product in question. We have been in

contact with Ms. [redacted] and [redacted] in an attempt to resolve this concern. [redacted] estimates the results of the

investigation will take up to 14 business days.

We will keep Ms. [redacted] up to date on the claim opened with

[redacted].

Sincerely,

Field

Relations Manager

Isagenix International,

LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have spoken to [redacted] Store and [redacted] has declined my claim with them. They said there was perishable food in the package, so they aren't responsible for the refund. I find this to whole situation to be very frustrating, I am not gaining interest on my Credit Card, since I am waiting for a refund. [redacted] Store in Savage, MN claims Isagenix should be responsible for the reimbursement of their product. Which I do agree, if the product wasn't so nasty and gross, I would've kept it and we would not be going through this. I do feel Isgenix should be responsible.... I will not stop with this, and will be talking to my lawyer if this does not get resolved by July 7th, 2014.

Regards,

Business

Response:

To whom it may concern,

This email is in response to complaint number [redacted].

We have reviewed Ms. [redacted]’s additional statement advising

that [redacted] will not credit her for her returned package that was damaged by [redacted]

in the shipment back to Isagenix.

As a gesture of good will, we have processed the credit for

the returned product. We are confident this will resolve Ms. [redacted]’s complaint.

Sincerely,

Field Relations Manager

Isagenix International, LLC

Review: I purchased the product to try it out through a Rep that told me that I could just try it and if I didn't like it I would be able to refund it for a full refund. Unbeknownst to me, I was signed up to be a member or their program, which was never explained in anyway. He never did "coach" me as expected and when I called the 800 number for support they said that he should have walked me through everything. Obvious MLM scheme for him to make a commission check. You would think that a large company like Isagenix would stand behind good customer service given that unqualified strangers are out on the streets mis-representing just to make a commission cut. I would expect that the company would honor this poor service by deducting the money that I lost on this deal (product/shipping/membership) from his next commission check to make this right. Not only that, but this "refund" process has been going on since March 12 (RMA # [redacted] ) to no avail.

Business

Response:

To whom it may concern:

This email is in response to complaint [redacted] from Ms.

[redacted]. We have attempted to contact with Ms. [redacted] by phone

and have issued a credit in full as requested. Additionally, the

commissions that were earned on the sale to Ms. [redacted] will be deducted from

future earnings of the person who made the sale, in accordance with our

policies.

Sincerely,

Field

Relations Manager

Isagenix International, LLC

Review: I put in an order that was to be autoshipped on June 3rd 2015 and on the date that the transaction was supposed to be taken out I checked to make sure payment had cleared. I found that it had cleared and also that it had been taken out a second time as well. I called customer service and questioned why I had been billed a second time for one order. They stated that I had submitted two orders and since they had confirmation on both orders and it was not my first order with the company I could not return it or get refunded. I later checked through my emails to see if I had received confirmation on both order which were created a day apart, and I had only received confirmation of the second order, which was the order that I placed. The first order I had no record of at all except for what was on the Isagenix account. I decided to do a live chat on the website so I could be sure to get my situation across. The person I talked to on the live chat stated that their returns department would contact me in 1 to 2 days, and asked me if I preferred to be contacted by phone or email, and I stated email. It has been almost two weeks and I have not been contacted by email or phone, and if they did try to reach me by phone no voicemail was left. I also tried to contact the representative that signed me up for the program and she has not replied to me. This situation has caused a major problem for me financially, and I would like to have it resolved.Desired Settlement: Refund in the amount of 126.55 for the order including shipping/returned shipping. I will gladly send it back to the company as it still is the sealed box that it was shipped to me in.

Worst Customer service ever. I called to complain about a blender that was included in the package and asked if I could have it replaced. They had the nerve to tell me I damaged it. Really???? Just by reason the reviews and my own experience with the so called customer service reps, I would never recommend people to this company, ever! You can honestly tell that this company is out to rip-off the consumer with no regard on the products they push. Do your research before you throw your hard earned money away. ABSOLUTELY NOT RECOMMENDED.

Review: [redacted] On December 27, 2013 I placed and order for a 30 day plan(Order Number: [redacted]) which cost a total of $406.35. On January 13, 2014, I sent an email requesting procedures on returning the products utilizing their 30-day money back guarantee. I received information to return the products on January 16, 2014, providing a Return Merchandise Authorization code is [redacted] with instructions. I returned the items via UPS as suggested, Tracking Number [redacted]. The package was delivered on 31 January 2014. I have not yet received a refund. I have sent numerous e-mails to both the returns and support email address on April 6th, 11th, May 6th and 30th. I have called numerous time and have been place on hold for over 60 minutes never able to speak to a representative.Desired Settlement: I am just looking to receive a refund as per their 30 day money back guarantee. My [redacted] credit card was converted from [redacted] to [redacted] since the time of pur[redacted] and the card number has changed.

Business

Response:

To whom it may concern:This email is in response to Complaint ID [redacted]. After researching [redacted]’s complaint, we discovered her refund wasnot processed appropriately. We have processed a credit in full and our Return’s Department has reached out to [redacted] to provide any additional information. If [redacted] has any additional questions we would be happy to work with her directly. We hope this resolves [redacted]’s complaint.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

Review: I was building an Isagenix business from approximately March - June, 2013. I and my wife and son had joined together to establish a family business entity. In May, my mother was going through radiation treatment from cancer. She asked if I could order her supplements from Isagenix. I ordered her products through my Isagenix account in May. At the time I was quite confident that I removed her credit card from my autoship subscription. Apparently, the autoship feature was not removed and an order was shipped, automatically in June. In the meantime, my mother was told by her doctors that she should not take supplements so, she requested the products be returned and her card be credited back. I was aware of this situation through conversations with my mother. She took it upon herself to arrange for the product to be shipped back to Isagenix. I then went to place an order in June and discovered that my account had been suspended. I was not notified in any way by Isagenix prior to making the attempt to place the order in June.

I called Isagenix to inquire as to why my account was suspended? That's when they informed me that "I" filed a dispute. I did not file a dispute nor did my mother or her credit card company. Isagenix went on to inform me that in order to re-instate my account, I was to pay $290.90 and a $25.00 dispute fee. They proclaimed they never received the product back and that's what the $290.90 charge was for. They, in fact, did receive the products back and my mother wrote to them, providing tracking numbers, dates and even who signed for the returned merchandise at Isagenix. In that letter, she also made clear that she never filed any sort of dispute. She simply wanted to return the product and get a refund, less the restock fee. Isagenix was completely un-cooperative in opening a line of communication with me to submit a copy of the letter via email. And they told me they required a letter of resolution from the credit card company, to which, it could take upwards of six months.

I tried to tell them there was no dispute so there will not be a letter sent regarding a resolution. My mother made this clear in her letter that included the tracking information. I was told someone from Isagenix customer service would follow up on the matter once they received the merchandise? I told them, again, they already received the package and could provide the tracking information. However, the customer service representative said they would have it on file if they received. I ended this conversation with great frustration and no resolution from my end.

I waited a few more weeks in anticipation that someone from Isagenix would contact me. No one ever did. I called them back and insisted that they research the tracking information that I had and my mother had already mailed them. I was placed on hold and they finally came back on the line and said that they did find it. However, I would still be suspended as an Isagenix Consultant until they received the letter of resolution from the credit card company?! I told them again, there was NO dispute so there will be no letter sent.

This issue went through one or two more phone calls to Isagenix customer service between July - September, 2013. I demanded to speak with a supervisor in Septmeber and, to the best of my recolection, it was left that someone would contact me soon about a possible resolution. It is now November 21st, 2013 and no one has contacted me from the company. I called again today and they still claim that in order to re-instate my consultant status, I would need to pay the $25.00 dispute fee (that never existed). I asked what happens to the commissions I should have earned back in May or June had my account not been suspended. They told me any and all commissions from that time would be void and null.

Between myself, my wife and son. We invested in the range of $2000.00 and more to build our Isagenix business. I was at consultant status which means I would have qualified for a sizeable commission having more than 14 people in my down line. Now all that money we invested was for nothing due to a technical malfunction. I am not so concerned with paying a $25.00 dispute resolution fee if I had the opportunity to be retro-activated on my commissions for May and/or June. However, as it stands, I would be placed back to ground zero in Isagenix and all the time and money invested has been flushed down the drain.

In closing I am extremely disgruntled at the poor follow up and inability to track the package that was sent back. This company has proved to be nothing short of ignorant to my case and far from being proactive or compassionate to the fact that I am / was trying to help my mother and build a family business that sincerely wanted to help people by offering a quality product. Isagenix products are great but here are many other companies with superior products that will provide a much better level of communication and customer service. I will never consider doing business with Isagenix and I will insure that I warn anyone else considering this company as potential financial opportunity. They are not a "people" driven company. They are ignorant and bloated with red tape.

PLEASE NOTE - The dates of contact and amounts on the next section of this dispute are approximate.Desired Settlement: I would like some portion of commission that I would have qualified for had this situation not occurred.

Business

Response:

To whom it may concern:

This email is in response to Compliant ID# [redacted]. We have researched Mr. [redacted]’s issue and

have reached out to him directly to resolve his request. Based on our review, there appears to have

been some miscommunication within our Returns Department and Accounting

Department. We have provided the

appropriate feedback to prevent this type of situation in the future.

We have reached out to Mr. [redacted] directly and have gotten

his account back in good standing and have waived the $25.00 Reinstatement Fee. Additionally, once he places a qualifying

order, as a courtesy we will restore any volume lost because of the return in

question.

Sincerely,

Field

Relations Manager

Isagenix

International, LLC

Review: They charge GST and PST, taxes do not exist in Canada since 2010.

It is PST!!!

A us company can not collect taxes for order in other country, if they do not remit the taxes to this country.

I am registered for GST and asked them to provide their GST number, they could not.Desired Settlement: I need the taxes charged to be credited to my credit card

Business

Response:

To whom it may concern:

This is in response to complaint number [redacted] for Mr. [redacted]. We show

Mr. [redacted] placed an order in the amount of $418.31. The order contained several items, some of

which were taxed and some were not. As

displayed on the invoice, the taxable products total $195.84. This is due to a Harmonized Sales Tax in

Ontario that totals 13%. We applied the

13% to the applicable products, for a total for $25.46 in tax.

Isagenix remits taxes to the [redacted]

under the name of Isagenix Canada ULC, Business Number [redacted].

We hope this explains the tax in question on Mr.

[redacted]’s order. If Mr. [redacted] has

further questions regarding taxes we encourage him to contact our Customer Care

Department.

Sincerely,

Field

Relations Manager

I used to be a seller, but stopped when I couldn't get through the 9 day cleanse. The premade berry liquid was just awful. The chocolate shake became bland after a while. Don't get me wromg, it was AMAZING the first couple times I had it.
As for the Mars and Venus package. The lemon mix was pretty delicious, but again the chocolate shake wasn't the best as far as texture and taste.
I found that the systems were too hard to sell due to price, and once my clients had started their program they were very dissatisfied with it. Saying it was "hard to stay with it" either because of how everything tasted, or things along the lines of "the shake is too thick".
A lot of them also didn't like the auto - shipment I had one client return all of her 30 day products.
This is the review that I wrote on one of their testimonial pages. They automatically deleted it, and prohibited me from viewing the site further because of the fact that it was a negative, honest review. I know for a fact that the sellers are false advertising. A seller I know admitted to trying their products, couldn't use them because they were distasteful, and achieved weight loss without using their products, but still claimed that the products themselves made them lose weight to make a sale.

I had wanted to order from this company after carefully reviewing the product and seeing friends with results. We made it all the way to checkout when she had to ask for my social security number. I stopped in my tracks. NO COMPANY SHOULD EVER ASK FOR YOUR SOCIAL SECURITY NUMBER unless you are applying for credit! They teach their sellers to say this is how you lock in wholesale pricing which is completely untrue. The reason they ask is because without really even letting you know, they try and sign you up for auto-plan (like many infomercials) and while most only need a credit card (therefore the poor soul who forgets or misses a payment can be charged right away anyway), this company skips that whole part (therefore eliminating any safety the customer has to dispute a credit card charge and perhaps not having to pay) and goes right to sending a collections after you, immediately marking your credit report negatively, which cannot be removed. They say they need it so you can get paid as a "Seller" if you choose to do so, but this is pushed upfront, and even if you choose to be a MLM (like Avon, etc.) you should not have to give this info until you are committing to actually be "on the job." This practice is completely unethical and people are just unknowingly giving away their SSN sometimes to strangers over Facebook or email or the phone and are going to get burned. Regardless of the product being perhaps a very good one, I would never endorse or support a company with this tactic.

Review: They set you up on an 'automatic shipment program' where you can 'cancel anytime' and then when we requested they cancel the 'automatic shipment' and told them I didn't have the money for it right now and told them twice that I had zero income to please cancel. They agreed they would cancel (after about 15 minutes). Two days later, I was charged for the items to be cancelled with no explanation-nothing. I called customer service and they said that the shipment went out a day early, so there was no way they could have cancelled in time. 3 days prior should have been plenty and we should NOT be held accountable if they decide to ship early. My paperwork and agreement says 1 day prior is enough. We were then told that's not the process now they can ship whenever they want. Then we were told we wouldn't be getting a refund, even if we returned it. This has caused us financial hardship, as we don't have the money for ths right now, the whole point of my cancelling the whole thing. I have so far, spoken to 4 people, plus the one who 'cancelled' my order so that is 5 people who will not help us and we have a bunch of shakes stuff coming in the mail that we can not afford!Desired Settlement: We wish an immediate refund as we don't have the funds to cover this. We wish a pre-paid mailing label to be sent to us so we can return the product appropriately, as soon as it arrives. We wish for their calls to really be recorded and their chat sessions so it can be seen what they are doing to people.

Business

Response:

To who it may concern:This email is in response to [redacted] complaint. Our Returns Department has reached out directly to [redacted] to resolve his concern.We have offered [redacted] a credit in full as requested.Sincerely,[redacted]Field Relations ManagerIsagenix International, LLC

Review: I spent over $300 on their products. They assured me 100% money back guarantee (no questions asked) if the products were not to my liking. I promptly notified them that I was unhappy and returning the items. The told me I had seven days to return them or they would not guarantee refunds. I shipped the items (costing me another $40 to do so) and they received in on April 30 ([redacted] tracking confirms it). To this day they keep telling me that they have not received it or "logged it in" and cant do anything until then. And then when they eventually "log it in" they will wait thirty days to refund my money. If they put a CAP on my shipping it back - how can they take their time in refunding my money and above all - keep telling me that don't have it "yet". [redacted] tracking CLEARLY shows they received it on 4/30/14. I find it HIGHLY unethical that I have to wait over 30 days to get my money back. This is supposed to be a highly "respecrted" company. They are quick to take your money but drag their feet to refund your money when they guarantee quick refunds. I need my money refunded as soon as they can not 30, 40 or 50 days. They keep delaying and keep saying its not "logged' in. It should not be taking more than one week to log in your mail/shipments, especially for an large international company such as this. I am owed over $285.00 and I want it refunded now. Thank you.Desired Settlement: I want my refund processed this week, not more than thirty days AFTER shipment has been received by them. I am owed about $290.00 back to my card. And soon.

Business

Response:

To whom it may concern:This email is in response to compliant ID # [redacted].We have reviewed Ms. [redacted] concern regarding creditfor a recent order with Isagenix. We have contacted Ms. [redacted] by phone andleft a message to discuss her concerns. While not obligated to do so, as agesture of good will, we have processed a credit in full.We hope this has resolved Ms. [redacted] concern.Sincerely,[redacted]Field Relations Manager

Review: Associate #[redacted]. Orders [redacted] and [redacted]. I ordered numerous of the "Everyday Shake Pak - 4 Vanilla Shakes" item, thinking it was the regular vanilla flavor (now called the Kosher shake) because it said vanilla. However, all the items I was sent were French Vanilla, and I cannot stand the taste of those. I received RMAs to return the shakes I received, but I was told I would have to pay for return shipping. I contacted UPS and for order [redacted] (the smaller of the two) they said it would cost $92 + a pickup fee to return it. I feel this is absurd because this was a mistake on the part of Isagenix to send me the wrong items, and they are expecting me to pay to send them back. I now understand from the customer service representatives that the Shake Paks only come in French Vanilla, but I feel it is listed incorrectly on your website because it says Vanilla and not French Vanilla. It should say French Vanilla - there is a big difference! All the other items that have French Vanilla specifically say French Vanilla.Desired Settlement: I would like to receive prepaid return labels to return these incorrect items, and to have the correct items (vanilla shakes) sent to me in return at no charge.

Business

Response:

To whom it may concern,

This email is in response to Complaint ID# [redacted]. Our records indicate that Ms. [redacted] ordered

an extraordinary amount of our “Everyday Shake Pak” on line. When

ordering our pak’s on line, to display the details of the order, our Associates

need to click on the drop down menu for further details. We have passed on Ms. [redacted]’s concern to

our Marketing team to have our catalog updated to avoid any future confusion.

We have reached out to Ms. [redacted] and issued a call tag to

pick up her two orders. Once we have

received the French Vanilla shakes back, we will ship her out the Kosher

Vanilla she requested. As a gesture of

good will, we sent Ms. [redacted] two Kosher Vanilla Shakes at no charge for her

to use while we make the exchange for her.

Sincerely,

Field Relations

Manager

Isagenix

International, LLC