Italian Kitchen

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Thank you for your quick response and your helpThis has been much better customer service than what I have received through the call center

***Again my apologies you have not received your vacation pack request dated 10/4/- 10/11/I have notified the field manager to have those papers delivered today. I will follbefore end of business today to confirm delivery. I have also credited your account
weeks for the delivery issue. Sincerely,Angie H***

Mr***I'm sorry I wasn't able to speak with you earlier before you had cancelled your subscription. If you change your mind and would like to speak regarding your account I am available. In the meantime your account has been cancelled and a refund was submitted in the amount of
$I can be reached at or by email at [email protected],Angie H***

Mr. ***,I'm sorry the HCN product continues to be delivered to your residence. Address was flagged effective 12/6/16, I have escalated your complaint to multiple managers & VP's to get the paper stop.Sincerely,Angie ***

*** ***My apologies for the continual delivery issues. I have been in contact with the zone manager *** *** who will be following up with you for resolution. I have credited your account for the delivery issues as well. Any questions you can reach me at
***Sincerely,Angie H***

Mr***Per your request I did process a refund for the missed papers in the amount of $Your area is an open district, *** *** *** *** *** is being managed by ** *** I did email the field your account information to make sure your paper arrives daily, dry and on time. I expect delivery to be back on track within the next week.Sincerely,Angie H***

Mr***After reviewing your account *** I do see your payment of $48.88, what happened is the promotion you signed up for dropped and ended up putting you at full price for the Wednesday & Sunday service at $week instead of $week you agreed toI have updated your account to
honor what you had paid for dated 10/20/15. I have restarted your subscription effective Sunday, April 24th. I also revised your renewal date through 1/8/for all the troubles you went through and never getting the issue resolved till now. If you have additional questions or concerns please contact me directly at ***Sincerely,Angie ***

Revdex.com:
This letter is to inform you that Houston Chronicle Publishing has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/8/and assigned ID ***
Regards,

*** ***My apologies for the billing issue. After reviewing your account you are receiving the Wednesday & Sunday for $week, what you are paying extra for is the premium issues which I have opted you out for and credit your account for the extra charge. Going forward you will
only be billed for the paper. I revised your renewal date to 4/19/17.Sincerely,Angie H***

Ms***,My apologies for the billing issues you have been experiencing for the last couple of years. I am reviewing your account now, restarted your service for Wednesday, August 2nd. The outstanding balance was removed and applied credit for the recent payment you made to honor what
was promised to you. I will personally speak with you and explain what was going on with your account. My contact number is 713.362.3305.Sincerely,Angie H***

Ms***,Thank you for the information, I did locate an account for *** *** which is active and has a renewal date of 5/21/17. Since you are not receiving the Sunday paper I have escalated your complaint to the field manager for resolutionI did se you processed a complaint for yesterday, I'm asking for it to be re-delivered today.Sincerely,Angie ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

We have researched the information on the account and have processed a refund of as requested back to the credit card on fileWe called this morning and left a message regarding the account handling and have ensured the account is closed and no future deliveries will be madeWe consider this complaint resolved and closedShould you have any questions or concerns please contact us directly and we will fully assist you
Thank you for your time and patience and allowing us to resolve this matter for you
*** ***

*** ***My apologies for the collection letter you received, after reviewing the account you do not owe $I have removed the balance, contacted the collection company to close the account due to error on Houston Chronicle's billing issuesIf you have any further questions/concerns I can
be reached at ***.Sincerely,Angie H***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you for handling this in a most timely mannerEverything was handled in a professional manner and to my satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The Chronicle representative never acknowledged the payment information on my statement that was sent to me by Houston Chronicle. She had a different set of numbers, not what was sent to me. It is horrible that they do not make subscribers aware they are paying $for a statement & $4.95 times a year for a premium paper that no one has asked for. They put it in tiny print on the back side of the statement at the very bottom under "Prices are subject to change" They need to be exposed for taking advantage of subscribers & mandated to write each subscriber a letter addressing these charges. The subscribers should have an option to opt out of these charges. This is deceptive to subscribers

Ms***,I have contacted the field manager to ensure your paper is delivered on timeI have given you a week credit for the late papers, also adjusted your rate to $week or $every weeks for being a longtime loyal subscriber. If you need to speak with me please contact me
at ***.Sincerely,Angie H***

Good Morning Mr*** thank you for speaking with me today. We apologize for the billing issues and have taken into consideration your long standing history with us, and timely renewal payments. The outstanding balance of $has been forgiven. Should you have any
other issues please do not hesitate to contact us at 1-866-345-0795.Thank you,Deirdre B***Customer Care Representative

*** ***Thank you for speaking with me. I have credited your account for the premium charges and opted out for upcoming issues. I sent you a confirmation email of the opt out issues.Sincerely,Angie H***

Mr Tremant,I am researching your payment for $with finance. I will personally call you discuss the account after my findings.Sincerely,Angie H***