Our District Vice President has been in contact with member regarding her concerns and we have worked out a schedule for her to meet with a personal trainer 3 times per week.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the cancellation of his monthly dues membership. However, we have not received a return call from Mr. [redacted]. Mr. [redacted] states that he has made previous attempts to cancel, but LA Fitness did...
not have a record of a valid cancellation request being received. For that reason, the next month’s dues was billed to his account. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, as that is when a manager is present who can process such a cancellation. However, we strongly encourage members to simply send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occur. As a courtesy, we have cancelled his monthly dues membership with no further billing. Should Mr. [redacted] need additional assistance, we encourage him to return our calls so we can adequately discuss any other resolution options. Thank you.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I made it clear that I am currently residing in [redacted] and cannot be reached my phone. I am available by email. I was emailed that my account had been cancelled but nothing more. I was not refunded the money that has been extracted since I was originally told my account was cancelled.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any phone calls from LA Fitness. Nor have they attempted to contact me.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his fitness membership and the terms of his agreement have been explained to him on several occasions. It was agreed upon to issue a refund in the amount of $59.90 back to the [redacted] card. Refunds take about 5-7 business to be refunded back....
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, Management agreed to waive the balance owed of $58.83 and extended his expiration date to 3/18/2018. Management also stated that we will extend an additional three months if needed. We believe this matter to be resolved....
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Due to no fault of mine the company was unable to provide a service which I was paying for and when they were unable to fulfill their own contract they will not allow you out without paying money. The give you absolutely no other option but to accept their buyout otherwise they continue to withdraw money from your account. This is absolutely unacceptable practice - as my complaint doesn't appear that it will be resolved through this method, I will be contacting the media and seeking legal representation. Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received one phone call from LA Fitness. My number is [redacted] I'm curious on why they did not leave me a phone # to call back. The home club has not been helpful. I would like a number to an manager higher than club level or a corp# I can call.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/20/14 (the “Initial Term”). She paid a total of $169.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $110.00 each, every four weeks, beginning 11/17/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since the initial payments of $84.50. Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.
Member purchased personal training services with a Master trainer pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 3/5/14 (the “Initial Term”). She paid a total of $1,049.00 up front which included the enrollment fee, processing fee and the...
first four weeks of sessions. She further agreed to make 12 more payments, in the amount of $900.00, through EFT (Electronic Funds Transfer) every four weeks, beginning 4/2/14, for the remainder of the initial term. These terms are clearly outlined on page 1 of her agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of 52 weeks. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My primary use of their services was during my lunch break while at work. Traveling 10 miles each way to an alternative location is not acceptable. Even if it were, the only location within 10 miles of the closed [redacted]. location is a Signature Club which would require an additional monthly fee to use. The nearest non-signature location is over 10 miles away which violates the terms of the agreement. I still desire refund for all fees paid after 12/24/2014 (when the 2nd Ave. location closed) and release from the agreement.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the incident with reserving courts. We have yet to receive a return call. We encourage [redacted] to return our call in order to discuss his concerns further. As a courtesy for the inconvenience of the incident at the club...
regarding reserving courts we are prepared to offer a 1 month extension on his paid in full yearly membership. Thank you.
Management contacted Mr. [redacted] regarding his concerns with the membership access included in his current monthly dues membership. Mr. [redacted] stated that when he established his account, on 4/29/2014 at the [redacted] location, he believed his membership access to include multiple...
locations. Management reviewed his agreement terms and advised that access is listed as Single Club at the [redacted] Blvd location. As a courtesy, we have upgraded Mr. [redacted]’s membership to Multi Club access at no additional monthly charge and waived the update fees. Mr. [redacted] expressed his appreciation for the follow up and we believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/12/14 (the “Initial Term”). She paid a total of $140.00 up front, which included the processing fee and payment for the...
first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 10/10/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule.
Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand that the business had been contacted twice with no response (until now). They did, unfortunately, contact me. I wasn't sure if I was supposed to engage or not. I did, and I wish I shouldn't have. I spoke to a [redacted] and the conversation was less than desirable. [redacted] was rude, aggressive and unprofessional. She attacked me with (irrelevant) personal information she had happened to glean from staff at the facility. Yes there are some personal things that, in full transparency, are negative including a certain ex boyfriend whom I have zero control over and am not responsible for, but they are COMPLETELY irrelevant to the issue at hand. [redacted] was grasping at anything to intimidate me and influence me to back down. She did, amidst the brutality, have one valid point and that was that I had not cancelled during the 10 day grace period following contract acknowledgement. Here is the bottom line that she did not seem to understand. Trust. I thought I was told all I needed to know. I trusted that I was provided full detail. Later on, past said 10 day grace period, my financial landscape changed in such a way that paying for the training would cause me to overdraft my bank account. I had to sacrifice many things, such is life. I love LA Fitness, so much so that I visit one of their facilities every day (bear in mind the cost to be just a member is far less than the training). Yes, every day. I enjoyed the training I did receive and even with those "personal things" [redacted] was throwing in my face I would love to return to that location (and actually have since the initial complaint) - that has absolutely NOTHING to do with this complaint. 1. The terms of the contract, specifically cancellation, were not fully divulged at the onset. The computer screen was not even facing me and I was signing/initialing on an electronic pad 4 feet away. I never would have agreed to something I couldn't cancel in a reasonable fashion. 2. Yes, I had not cancelled during the grace period - this is because at that time I had absolutely NO reason to. 2. Aside from and more important than the contractual piece, I am claiming INSUFFICIENT FUNDS as my reason for needing to cancel.Again, if LA Fitness were to consider my training package cancelled as of my initial request date (10/16/14) and would cease any and all charges to my card on file for such package, I would be more than satisfied and would continue to be a happy, regular gym member. If they choose to contact me again, however, I refuse to speak to someone unprofessional. Thank you.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns and we have agreed to cancel their personal training agreements with no further billing or obligation, waiving the cancellation fee.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/13/14 (the “Initial Term”). She paid a total of $250.00 up front, which included the enrollment fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 10/11/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Her agreement also contains a cancellation right that allows her to terminate the agreement early if she becomes permanently disabled and the disability is fully described and confirmed by a physician. However, the note provided by member did not confirm such a disability. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has released member from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands.Management has made several attempts to speak to [redacted] regarding his difficulty in logging onto our website. He has not returned our calls in order to help resolve the problem. We encourage him to return our call or contact his home club. Thank you
Our District Vice President has been in contact with member regarding her concerns and we have worked out a schedule for her to meet with a personal trainer 3 times per week.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the cancellation of his monthly dues membership. However, we have not received a return call from Mr. [redacted]. Mr. [redacted] states that he has made previous attempts to cancel, but LA Fitness did...
not have a record of a valid cancellation request being received. For that reason, the next month’s dues was billed to his account. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, as that is when a manager is present who can process such a cancellation. However, we strongly encourage members to simply send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occur. As a courtesy, we have cancelled his monthly dues membership with no further billing. Should Mr. [redacted] need additional assistance, we encourage him to return our calls so we can adequately discuss any other resolution options. Thank you.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I made it clear that I am currently residing in [redacted] and cannot be reached my phone. I am available by email. I was emailed that my account had been cancelled but nothing more. I was not refunded the money that has been extracted since I was originally told my account was cancelled.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any phone calls from LA Fitness. Nor have they attempted to contact me.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his fitness membership and the terms of his agreement have been explained to him on several occasions. It was agreed upon to issue a refund in the amount of $59.90 back to the [redacted] card. Refunds take about 5-7 business to be refunded back....
Member is satisfied. Thank you
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, Management agreed to waive the balance owed of $58.83 and extended his expiration date to 3/18/2018. Management also stated that we will extend an additional three months if needed. We believe this matter to be resolved....
Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Due to no fault of mine the company was unable to provide a service which I was paying for and when they were unable to fulfill their own contract they will not allow you out without paying money. The give you absolutely no other option but to accept their buyout otherwise they continue to withdraw money from your account. This is absolutely unacceptable practice - as my complaint doesn't appear that it will be resolved through this method, I will be contacting the media and seeking legal representation. Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received one phone call from LA Fitness. My number is [redacted] I'm curious on why they did not leave me a phone # to call back. The home club has not been helpful. I would like a number to an manager higher than club level or a corp# I can call.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/20/14 (the “Initial Term”). She paid a total of $169.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $110.00 each, every four weeks, beginning 11/17/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since the initial payments of $84.50. Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.
Member purchased personal training services with a Master trainer pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 3/5/14 (the “Initial Term”). She paid a total of $1,049.00 up front which included the enrollment fee, processing fee and the...
first four weeks of sessions. She further agreed to make 12 more payments, in the amount of $900.00, through EFT (Electronic Funds Transfer) every four weeks, beginning 4/2/14, for the remainder of the initial term. These terms are clearly outlined on page 1 of her agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of 52 weeks. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My primary use of their services was during my lunch break while at work. Traveling 10 miles each way to an alternative location is not acceptable. Even if it were, the only location within 10 miles of the closed [redacted]. location is a Signature Club which would require an additional monthly fee to use. The nearest non-signature location is over 10 miles away which violates the terms of the agreement. I still desire refund for all fees paid after 12/24/2014 (when the 2nd Ave. location closed) and release from the agreement.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the incident with reserving courts. We have yet to receive a return call. We encourage [redacted] to return our call in order to discuss his concerns further. As a courtesy for the inconvenience of the incident at the club...
regarding reserving courts we are prepared to offer a 1 month extension on his paid in full yearly membership. Thank you.
Management contacted Mr. [redacted] regarding his concerns with the membership access included in his current monthly dues membership. Mr. [redacted] stated that when he established his account, on 4/29/2014 at the [redacted] location, he believed his membership access to include multiple...
locations. Management reviewed his agreement terms and advised that access is listed as Single Club at the [redacted] Blvd location. As a courtesy, we have upgraded Mr. [redacted]’s membership to Multi Club access at no additional monthly charge and waived the update fees. Mr. [redacted] expressed his appreciation for the follow up and we believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/12/14 (the “Initial Term”). She paid a total of $140.00 up front, which included the processing fee and payment for the...
first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 10/10/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule.
Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand that the business had been contacted twice with no response (until now). They did, unfortunately, contact me. I wasn't sure if I was supposed to engage or not. I did, and I wish I shouldn't have. I spoke to a [redacted] and the conversation was less than desirable. [redacted] was rude, aggressive and unprofessional. She attacked me with (irrelevant) personal information she had happened to glean from staff at the facility. Yes there are some personal things that, in full transparency, are negative including a certain ex boyfriend whom I have zero control over and am not responsible for, but they are COMPLETELY irrelevant to the issue at hand. [redacted] was grasping at anything to intimidate me and influence me to back down. She did, amidst the brutality, have one valid point and that was that I had not cancelled during the 10 day grace period following contract acknowledgement. Here is the bottom line that she did not seem to understand. Trust. I thought I was told all I needed to know. I trusted that I was provided full detail. Later on, past said 10 day grace period, my financial landscape changed in such a way that paying for the training would cause me to overdraft my bank account. I had to sacrifice many things, such is life. I love LA Fitness, so much so that I visit one of their facilities every day (bear in mind the cost to be just a member is far less than the training). Yes, every day. I enjoyed the training I did receive and even with those "personal things" [redacted] was throwing in my face I would love to return to that location (and actually have since the initial complaint) - that has absolutely NOTHING to do with this complaint. 1. The terms of the contract, specifically cancellation, were not fully divulged at the onset. The computer screen was not even facing me and I was signing/initialing on an electronic pad 4 feet away. I never would have agreed to something I couldn't cancel in a reasonable fashion. 2. Yes, I had not cancelled during the grace period - this is because at that time I had absolutely NO reason to. 2. Aside from and more important than the contractual piece, I am claiming INSUFFICIENT FUNDS as my reason for needing to cancel.Again, if LA Fitness were to consider my training package cancelled as of my initial request date (10/16/14) and would cease any and all charges to my card on file for such package, I would be more than satisfied and would continue to be a happy, regular gym member. If they choose to contact me again, however, I refuse to speak to someone unprofessional. Thank you.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns and we have agreed to cancel their personal training agreements with no further billing or obligation, waiving the cancellation fee.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/13/14 (the “Initial Term”). She paid a total of $250.00 up front, which included the enrollment fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 10/11/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Her agreement also contains a cancellation right that allows her to terminate the agreement early if she becomes permanently disabled and the disability is fully described and confirmed by a physician. However, the note provided by member did not confirm such a disability. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has released member from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands.Management has made several attempts to speak to [redacted] regarding his difficulty in logging onto our website. He has not returned our calls in order to help resolve the problem. We encourage him to return our call or contact his home club. Thank you