Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Unfortunately this is my second Revdex.com complaint because the first was prematurely closed. I canceled my membership with LA fitness on the 18th of July 2016. I have an email detailing the date and confirmation of cancelling the membership . This business continued to charge my account $160 a month, for the next 4 months. After asking them to reimburse my bank account they then re-cancelled my membership. I asked for them to reimburse me for the $640 that they charged me for. They have not reimbursed me for any amount.I would like the $710 paid back to me, $640 for the 4 months they charged plus the $70 in overdraft fees I have been subject to in my Bank of America account.
Regards,
[redacted]
Management spoke to [redacted] on 2/27/15 and apologize for the incident that occurred in the men's locker room. We ensured [redacted] we would better train our staff as to the proper procedures. Member appreciates the follow up. We believe this matter to be resolved. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy we agreed to refund $34.99 back to the [redacted] Card on file. Refunds typically could take up to 7-10 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I inquired about the written policy which mentions that home club request is not entertained, to which I was replied that they cannot write each and every permutation available in the contract. Since we both decided to disagree and discussion wasn't fruitful I decided to cancel my membership. I just wanted my home club to be moved after an year since my lease expired and moved to a new place which is 20 miles commute rather than 6 miles of commute to other nearest club.
Regards,
[redacted]
Our District Vice President, [redacted], has tried to call member regarding her concerns but his calls have not been returned. We encourage member to return's [redacted] calls for further assistance.
Management spoke to [redacted] on 2/2/15 regarding the cancellation of his membership and [redacted] membership. We confirmed that both memberships have been cancelled effective 1/14/15 and no furtherbilling will occur. The balances in the amount of $39.99 have been waived.Member...
Our previous response still stands. Management spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August 2014 dues in the amount of $20.79 for each member in addition to the 6 month refund that has already been processed. Member is satisfied. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
I filed complaint against LA Fitness on 8/27/2015 4:34:29 PM with complaint ID [redacted]. On 9/23 I received a notice that LA Fitness would refund me $700.00. I only received a $600 refund on my credit account, and still I have not received the remaining $100 refund. I was not able to respond to the claim and mark it dissatisfied, and I did not see the option to do so on the Revdex.com platform.
Desired Outcome: Remaining $100 refund.
Management has made several attempts to contact Ms. [redacted] to discuss her concerns regarding [redacted]’s membership. However, we have not received a return call. In Ms. [redacted]’s complaint, she states that she is seeking a full refund to resolve this matter. Management reviewed the membership for...
[redacted] and noticed that the credit card on file was updated to a new credit card for future monthly payments in 7/2015, when cardholder claims to have cancelled. Prior to complaint a five month refund was granted and we believe this to be a fair and reasonable resolution with no proof of cancel. Should Ms. [redacted] wish to discuss further, we encourage her to call us. We believe this matter to be resolved. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $135.00 for the dues billed on 7/3/16 (refund applied to the same account used for payment).
Our District Vice President, [redacted] R., spoke to members regarding their concerns. We upgraded their memberships from Single Club to Multi Club access and they have agreed to continue training with a different personal trainer at another one of our club locations. [redacted] also reviewed the terms of the...
personal training agreement and program details with them. Members understand that their program includes 4 one-on-one personal training sessions per month (with 6 bonus sessions on the account) and that their trainer will write out 2 workouts for them to follow on their days off (using studiozone virtual trainer for guidance).
Management contacted [redacted] regarding the cancellation of the monthly dues membership for his father [redacted] stated he attempted to cancel both memberships via telephone and in person in January 2016. The history on [redacted]’s account reflects that a cancellation was received and...
processed for only his membership.
LA Fitness provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. There is no history on [redacted]’s membership regarding receipt of such a cancellation request.
Nevertheless, as a courtesy, we have completed a cancellation for [redacted]’s membership on September 7, 2016. We have also agreed to a refund in the amount of $90, which was comprised of charges after the date [redacted] states he requested a cancellation for both memberships. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 10/19/15 regarding the incident that occurred when trying to utilize a guest pass. We apologize for what happened with staff and that issue has been addressed. Per his request we have granted him a 2 week guest pass to utilize our facility. We believe this matter to...
Management spoke to [redacted] on 1/14/15 regarding her concerns with the dispensers and the temperature of the sauna. We advised [redacted] [redacted] that the dispenser are filled with a non-foam disinfectant and the saunais set at a certain temperature for the health and safety of all...
members. Member understood and is satisfied with the follow up. Thank you.
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness). Members may not engage in any...
businessor enterprise while at the LA Fitness clubs. Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted]membership, this policy was explained to [redacted] He was given warnings and an opportunity to cease these types of activity. However, [redacted] chose to ignore these warnings. Thus, after an investigation and a discussion with [redacted] on November 13, 2014 it was determined necessary to discontinue his membership privileges. The decision torevoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above,we are simply choosing to exercise this right pursuant to his membership agreement.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 3/20/15 (the “Initial Term”). Member paid a total of 279.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $180.00 each, every month, beginning 4/20/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Nevertheless, LA Fitness is willing to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balance should member elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted] purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/13/14 (the “Initial Term”). There is no provision in her personal training agreement or [redacted] health club statute that...
affords her the right to unilaterally terminate the agreement early due to medical reasons (a copy of her agreement is included with this response). Thus, she is not entitled to a refund or to terminate the agreement early for this reason. However, as of the time of this response, [redacted] has disputed the payments with her bank and defaulted on the agreement term. In light of her stated medical reasons, and since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for the member.
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He states he requested to cancel his membership 2 weeks after joining. Our records indicate we did not receive a cancellation request and therefore he was continued to be billed his monthly dues. LA
Fitness...
provides members with the option to cancel their membership at any
location between the hours of 8-5 Monday thru Friday, but we strongly advise
that member’s mail in a written cancellation request via certified mail to
ensure return receipt. This cancellation policy is not designed to make it
difficult for our members to cancel, but rather to ensure cancellations are
handled properly. As a courtesy, the buyout fee has been waived and an immediate cancellation has been processed. No further billing will occur. A refund in the amount of $64.40 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. [redacted] is satisfied and no further action will be taken. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Unfortunately this is my second Revdex.com complaint because the first was prematurely closed. I canceled my membership with LA fitness on the 18th of July 2016. I have an email detailing the date and confirmation of cancelling the membership . This business continued to charge my account $160 a month, for the next 4 months. After asking them to reimburse my bank account they then re-cancelled my membership. I asked for them to reimburse me for the $640 that they charged me for. They have not reimbursed me for any amount.I would like the $710 paid back to me, $640 for the 4 months they charged plus the $70 in overdraft fees I have been subject to in my Bank of America account.
Regards,
[redacted]
Management spoke to [redacted] on 2/27/15 and apologize for the incident that occurred in the men's locker room. We ensured [redacted] we would better train our staff as to the proper procedures. Member appreciates the follow up. We believe this matter to be resolved. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy we agreed to refund $34.99 back to the [redacted] Card on file. Refunds typically could take up to 7-10 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I inquired about the written policy which mentions that home club request is not entertained, to which I was replied that they cannot write each and every permutation available in the contract. Since we both decided to disagree and discussion wasn't fruitful I decided to cancel my membership. I just wanted my home club to be moved after an year since my lease expired and moved to a new place which is 20 miles commute rather than 6 miles of commute to other nearest club.
Regards,
[redacted]
Our District Vice President, [redacted], has tried to call member regarding her concerns but his calls have not been returned. We encourage member to return's [redacted] calls for further assistance.
Management spoke to [redacted] on 2/2/15 regarding the cancellation of his membership and [redacted] membership. We confirmed that both memberships have been cancelled effective 1/14/15 and no furtherbilling will occur. The balances in the amount of $39.99 have been waived.Member...
is satisfied. Thank you.
Our previous response still stands. Management spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August 2014 dues in the amount of $20.79 for each member in addition to the 6 month refund that has already been processed. Member is satisfied. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.
I filed complaint against LA Fitness on 8/27/2015 4:34:29 PM with complaint ID [redacted]. On 9/23 I received a notice that LA Fitness would refund me $700.00. I only received a $600 refund on my credit account, and still I have not received the remaining $100 refund. I was not able to respond to the claim and mark it dissatisfied, and I did not see the option to do so on the Revdex.com platform.
Desired Outcome: Remaining $100 refund.
Management has made several attempts to contact Ms. [redacted] to discuss her concerns regarding [redacted]’s membership. However, we have not received a return call. In Ms. [redacted]’s complaint, she states that she is seeking a full refund to resolve this matter. Management reviewed the membership for...
[redacted] and noticed that the credit card on file was updated to a new credit card for future monthly payments in 7/2015, when cardholder claims to have cancelled. Prior to complaint a five month refund was granted and we believe this to be a fair and reasonable resolution with no proof of cancel. Should Ms. [redacted] wish to discuss further, we encourage her to call us. We believe this matter to be resolved. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $135.00 for the dues billed on 7/3/16 (refund applied to the same account used for payment).
Our District Vice President, [redacted] R., spoke to members regarding their concerns. We upgraded their memberships from Single Club to Multi Club access and they have agreed to continue training with a different personal trainer at another one of our club locations. [redacted] also reviewed the terms of the...
personal training agreement and program details with them. Members understand that their program includes 4 one-on-one personal training sessions per month (with 6 bonus sessions on the account) and that their trainer will write out 2 workouts for them to follow on their days off (using studiozone virtual trainer for guidance).
Management contacted [redacted] regarding the cancellation of the monthly dues membership for his father [redacted] stated he attempted to cancel both memberships via telephone and in person in January 2016. The history on [redacted]’s account reflects that a cancellation was received and...
processed for only his membership.
LA Fitness provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. There is no history on [redacted]’s membership regarding receipt of such a cancellation request.
Nevertheless, as a courtesy, we have completed a cancellation for [redacted]’s membership on September 7, 2016. We have also agreed to a refund in the amount of $90, which was comprised of charges after the date [redacted] states he requested a cancellation for both memberships. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 10/19/15 regarding the incident that occurred when trying to utilize a guest pass. We apologize for what happened with staff and that issue has been addressed. Per his request we have granted him a 2 week guest pass to utilize our facility. We believe this matter to...
be resolved. Thank you
Management spoke to [redacted] on 1/14/15 regarding her concerns with the dispensers and the temperature of the sauna. We advised [redacted] [redacted] that the dispenser are filled with a non-foam disinfectant and the saunais set at a certain temperature for the health and safety of all...
members. Member understood and is satisfied with the follow up. Thank you.
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness). Members may not engage in any...
businessor enterprise while at the LA Fitness clubs. Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted]membership, this policy was explained to [redacted] He was given warnings and an opportunity to cease these types of activity. However, [redacted] chose to ignore these warnings. Thus, after an investigation and a discussion with [redacted] on November 13, 2014 it was determined necessary to discontinue his membership privileges. The decision torevoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above,we are simply choosing to exercise this right pursuant to his membership agreement.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 3/20/15 (the “Initial Term”). Member paid a total of 279.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $180.00 each, every month, beginning 4/20/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Nevertheless, LA Fitness is willing to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balance should member elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Please see attached letter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted] purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/13/14 (the “Initial Term”). There is no provision in her personal training agreement or [redacted] health club statute that...
affords her the right to unilaterally terminate the agreement early due to medical reasons (a copy of her agreement is included with this response). Thus, she is not entitled to a refund or to terminate the agreement early for this reason. However, as of the time of this response, [redacted] has disputed the payments with her bank and defaulted on the agreement term. In light of her stated medical reasons, and since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for the member.
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He states he requested to cancel his membership 2 weeks after joining. Our records indicate we did not receive a cancellation request and therefore he was continued to be billed his monthly dues. LA
Fitness...
provides members with the option to cancel their membership at any
location between the hours of 8-5 Monday thru Friday, but we strongly advise
that member’s mail in a written cancellation request via certified mail to
ensure return receipt. This cancellation policy is not designed to make it
difficult for our members to cancel, but rather to ensure cancellations are
handled properly. As a courtesy, the buyout fee has been waived and an immediate cancellation has been processed. No further billing will occur. A refund in the amount of $64.40 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. [redacted] is satisfied and no further action will be taken. Thank you