Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action of lowering my payments back down to the initial payments before the master training upgrade and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He states he requested to cancel his membership 2 weeks after joining. Our records indicate we did not receive a cancellation request and therefore he was continued to be billed his monthly dues. LA
Fitness...
provides members with the option to cancel their membership at any
location between the hours of 8-5 Monday thru Friday, but we strongly advise
that member’s mail in a written cancellation request via certified mail to
ensure return receipt. This cancellation policy is not designed to make it
difficult for our members to cancel, but rather to ensure cancellations are
handled properly. As a courtesy, the buyout fee has been waived and an immediate cancellation has been processed. No further billing will occur. A refund in the amount of $64.40 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. [redacted] is satisfied and no further action will be taken. Thank you
Our District Vice President, [redacted], has tried to call member regarding her concerns but his calls have not been returned. We encourage member to return's [redacted] calls for further assistance.
[redacted] purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/13/14 (the “Initial Term”). There is no provision in her personal training agreement or [redacted] health club statute that...
affords her the right to unilaterally terminate the agreement early due to medical reasons (a copy of her agreement is included with this response). Thus, she is not entitled to a refund or to terminate the agreement early for this reason. However, as of the time of this response, [redacted] has disputed the payments with her bank and defaulted on the agreement term. In light of her stated medical reasons, and since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for the member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I get everything about that contract and it is clear as glass. EXCEPT that I was not given that contract or told about that 50% fee to get out. I SPECIFICALLY TOLD THE GENTLEMAN BY THE NAME OF [redacted] THAT I DIDNT NEED A PERSONAL TRAINER AFTER APRIL. [redacted] filled out the top portion of that form for me as he asked me those questions and quickly had me sign it. I never got a copy. He took back the paper After that I signed some boxes on a little computer screen. These are clearly on page 2 and 3. You can see the shaded area where my signature is and on page one there is not any shaded area. I signed the hard copy on page 1 and page 2 and 3 it must have been from the little computer screen. That checklist was never given to me and I never seen it till I got this email. So they can shove that checklist you no where!!!Why couldn't he just be strait forward with me and told me that I was actually signing a 12 month contract after I specifically said and made it very clear that I didn't need a trainer after April. The practices were very sneaky and quick. Im not paying for this service!!! I really wish I had got a copy of these Terms I signed and I would have read them more in depth at home that afternoon. Even in the checklist the third Item specifically states that I'm signing a year contract. But I never [redacted] seen it cause I signed a damn [redacted]t pad!!
Regards,
[redacted]
[redacted] purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/4/2016 (the “Initial Term”). Member paid a total of $327.70 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $219.20, beginning 7/4/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
LA Fitness honored the voluntary cancellation provision of the Agreement, when member elected to process the cancellation, by completing the buy out on 10/3/2016. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund. Please note that we are not contractually obligated to provide an alternative remedy. Nevertheless, our District Vice President has been in contact with [redacted] and [redacted] and have scheduled a time, based on their availability, to discuss this matter further.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if, upon doctor’s orders, she cannot physically receive the services because of significant physical disability for a period in excess of six months. LA Fitness has not received verification of...
such a disability. Thus, member is not entitled to terminate the agreement early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness will honor either of these cancellation provisions with evidence of such a disability or cancellation fee payment. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management contacted Mrs. [redacted] regarding her concerns with her experience when checking in at the Beverly Hills – Wilshire Blvd location. We strive to provide excellent customer service to our members and guests and regret that Mrs. [redacted] came away from her experience feeling like staff...
acted in an unprofessional manner. Management reviewed in detail our check in process to help clarify our procedures for the member. Mrs. [redacted] understood and expressed her intent to continue with her membership. We have provided her direct contact information should she need additional assistance in the future. We believe this matter to be resolved. Thank you.
Our previous response still stands. Management spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August 2014 dues in the amount of $20.79 for each member in addition to the 6 month refund that has already been processed. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/28/15 (the “Initial Term”). Member paid a total of $329.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training sessions. He further agreed to make 11 more payments, in the amount of $180.00 each, every month, beginning 11/28/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. The Agreement entitles client to personal training sessions working with a Pro Results personal trainer. The services being requested is for a program, and not the services of any individual trainer. He is not guaranteed a specific trainer.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. These provisions are clearly outlined on page 2 of his Agreement. In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months, that he is not guaranteed a specific trainer and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refund. However, he did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/15/16. We cancelled the remaining term of his Agreement accordingly.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 3/20/15 (the “Initial Term”). Member paid a total of 279.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $180.00 each, every month, beginning 4/20/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Nevertheless, LA Fitness is willing to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balance should member elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
our previous response still standsManagement spoke to [redacted] regarding her Annually paid [redacted] membership. She has been advised that her membership expired 9/1/2014 and is not renewable due to non-payment. [redacted] does not agree but understands the policy. She has been advised a new membership will have to be purchased. No further action will be taken. Thank you
Greetings,
The issue here is I requested the change of the home club location for which I contacted LA fitness support after being held over phone couple of times. The confusion here is they want me to take multi club access which I don't need. I still need single club access but to a nearby...
location instead of driving 20 miles to and fro.
Thanks,
[redacted]
Member’s Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. Furthermore, upon cancellation, all sessions purchased must be completed within 30...
days of the last payment. These provisions are clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provision and session completion provisions.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee or an unlimited amount of time to use the remaining sessions.
If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. In addition, we would be willing to honor a reasonable extension for member to use any remaining sessions. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 1/14/15 regarding her concerns with the dispensers and the temperature of the sauna. We advised [redacted] [redacted] that the dispenser are filled with a non-foam disinfectant and the saunais set at a certain temperature for the health and safety of all...
members. Member understood and is satisfied with the follow up. Thank you.
Management has made several attempts to contact. [redacted] regarding her monthly billed fitness membership. We encourage her to return our call to discuss her concerns further. thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/20/14 (the “Initial Term”). She paid a total of $189.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 12/18/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management contacted Mr. [redacted] regarding his concerns with a monthly dues membership being established for his daughter [redacted]. Based on our conversation, we believe that a miscommunication regarding the activation of a guest pass and not a monthly dues membership lead to the...
establishment of [redacted]’s account. As a courtesy, we have processed a cancellation of the membership agreement for [redacted]’s account and issued a full refund in the amount of $202.20 back to the [redacted] Card on file. Refunds typically take 5-7 business days to complete. Member was satisfied with resolution. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action of lowering my payments back down to the initial payments before the master training upgrade and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He states he requested to cancel his membership 2 weeks after joining. Our records indicate we did not receive a cancellation request and therefore he was continued to be billed his monthly dues. LA
Fitness...
provides members with the option to cancel their membership at any
location between the hours of 8-5 Monday thru Friday, but we strongly advise
that member’s mail in a written cancellation request via certified mail to
ensure return receipt. This cancellation policy is not designed to make it
difficult for our members to cancel, but rather to ensure cancellations are
handled properly. As a courtesy, the buyout fee has been waived and an immediate cancellation has been processed. No further billing will occur. A refund in the amount of $64.40 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. [redacted] is satisfied and no further action will be taken. Thank you
Our District Vice President, [redacted], has tried to call member regarding her concerns but his calls have not been returned. We encourage member to return's [redacted] calls for further assistance.
[redacted] purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/13/14 (the “Initial Term”). There is no provision in her personal training agreement or [redacted] health club statute that...
affords her the right to unilaterally terminate the agreement early due to medical reasons (a copy of her agreement is included with this response). Thus, she is not entitled to a refund or to terminate the agreement early for this reason. However, as of the time of this response, [redacted] has disputed the payments with her bank and defaulted on the agreement term. In light of her stated medical reasons, and since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for the member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I get everything about that contract and it is clear as glass. EXCEPT that I was not given that contract or told about that 50% fee to get out. I SPECIFICALLY TOLD THE GENTLEMAN BY THE NAME OF [redacted] THAT I DIDNT NEED A PERSONAL TRAINER AFTER APRIL. [redacted] filled out the top portion of that form for me as he asked me those questions and quickly had me sign it. I never got a copy. He took back the paper After that I signed some boxes on a little computer screen. These are clearly on page 2 and 3. You can see the shaded area where my signature is and on page one there is not any shaded area. I signed the hard copy on page 1 and page 2 and 3 it must have been from the little computer screen. That checklist was never given to me and I never seen it till I got this email. So they can shove that checklist you no where!!!Why couldn't he just be strait forward with me and told me that I was actually signing a 12 month contract after I specifically said and made it very clear that I didn't need a trainer after April. The practices were very sneaky and quick. Im not paying for this service!!! I really wish I had got a copy of these Terms I signed and I would have read them more in depth at home that afternoon. Even in the checklist the third Item specifically states that I'm signing a year contract. But I never [redacted] seen it cause I signed a damn [redacted]t pad!!
Regards,
[redacted]
[redacted] purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/4/2016 (the “Initial Term”). Member paid a total of $327.70 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $219.20, beginning 7/4/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
LA Fitness honored the voluntary cancellation provision of the Agreement, when member elected to process the cancellation, by completing the buy out on 10/3/2016. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund. Please note that we are not contractually obligated to provide an alternative remedy. Nevertheless, our District Vice President has been in contact with [redacted] and [redacted] and have scheduled a time, based on their availability, to discuss this matter further.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if, upon doctor’s orders, she cannot physically receive the services because of significant physical disability for a period in excess of six months. LA Fitness has not received verification of...
such a disability. Thus, member is not entitled to terminate the agreement early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness will honor either of these cancellation provisions with evidence of such a disability or cancellation fee payment. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management contacted Mrs. [redacted] regarding her concerns with her experience when checking in at the Beverly Hills – Wilshire Blvd location. We strive to provide excellent customer service to our members and guests and regret that Mrs. [redacted] came away from her experience feeling like staff...
acted in an unprofessional manner. Management reviewed in detail our check in process to help clarify our procedures for the member. Mrs. [redacted] understood and expressed her intent to continue with her membership. We have provided her direct contact information should she need additional assistance in the future. We believe this matter to be resolved. Thank you.
Our previous response still stands. Management spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August 2014 dues in the amount of $20.79 for each member in addition to the 6 month refund that has already been processed. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/28/15 (the “Initial Term”). Member paid a total of $329.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training sessions. He further agreed to make 11 more payments, in the amount of $180.00 each, every month, beginning 11/28/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. The Agreement entitles client to personal training sessions working with a Pro Results personal trainer. The services being requested is for a program, and not the services of any individual trainer. He is not guaranteed a specific trainer.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. These provisions are clearly outlined on page 2 of his Agreement. In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months, that he is not guaranteed a specific trainer and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refund. However, he did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/15/16. We cancelled the remaining term of his Agreement accordingly.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 3/20/15 (the “Initial Term”). Member paid a total of 279.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $180.00 each, every month, beginning 4/20/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Nevertheless, LA Fitness is willing to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balance should member elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
our previous response still standsManagement spoke to [redacted] regarding her Annually paid [redacted] membership. She has been advised that her membership expired 9/1/2014 and is not renewable due to non-payment. [redacted] does not agree but understands the policy. She has been advised a new membership will have to be purchased. No further action will be taken. Thank you
Greetings,
The issue here is I requested the change of the home club location for which I contacted LA fitness support after being held over phone couple of times. The confusion here is they want me to take multi club access which I don't need. I still need single club access but to a nearby...
location instead of driving 20 miles to and fro.
Thanks,
[redacted]
Member’s Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. Furthermore, upon cancellation, all sessions purchased must be completed within 30...
days of the last payment. These provisions are clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provision and session completion provisions.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee or an unlimited amount of time to use the remaining sessions.
If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. In addition, we would be willing to honor a reasonable extension for member to use any remaining sessions. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 1/14/15 regarding her concerns with the dispensers and the temperature of the sauna. We advised [redacted] [redacted] that the dispenser are filled with a non-foam disinfectant and the saunais set at a certain temperature for the health and safety of all...
members. Member understood and is satisfied with the follow up. Thank you.
Management has made several attempts to contact. [redacted] regarding her monthly billed fitness membership. We encourage her to return our call to discuss her concerns further. thank you.
Our position has not changed. Member's concerns were addressed in our initial response.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/20/14 (the “Initial Term”). She paid a total of $189.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 12/18/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management contacted Mr. [redacted] regarding his concerns with a monthly dues membership being established for his daughter [redacted]. Based on our conversation, we believe that a miscommunication regarding the activation of a guest pass and not a monthly dues membership lead to the...
establishment of [redacted]’s account. As a courtesy, we have processed a cancellation of the membership agreement for [redacted]’s account and issued a full refund in the amount of $202.20 back to the [redacted] Card on file. Refunds typically take 5-7 business days to complete. Member was satisfied with resolution. We believe this matter to be resolved. Thank you.