Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I know that the business has already taken the necessary steps to place its intended response into action, and I appreciate that they have taken these appropriate measures in a timely manner. As such, I consider this complaint resolved. Thank you again for your time and assistance.
Warm Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I responded to an email from LA Fitness management in regards to what I want to do with the account. I told them but unless my account and my wife's account are canceled the accounts brought current and no penalties be applied for early termination that I would consider the matter closed I have received an email that MY (not my wifes)account was closed however myself and my wife have both received billing statements from LA Fitness I would like written confirmation that both accounts are closed and no funds are due before considering this matter closed. I do think it is important to note that time and time again LA Fitness has taken no responsibility for their adverse actions and also show no remorse this in itself I think should be an interest of the Revdex.comRegards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The HIIT class was the reason why we signed up. The class is not free at the Oak Brook location. The class is only available to personal training members. When other gym members would ask during the HIIT class if they could join the class, both [redacted] and [redacted] would state it was not a free class and is not available to gym members if t,hey did not have a personal training package. [redacted] and I started to complain regarding the service experience the week after [redacted] quit. The HIIT program did not occur after December 2nd but we were never notified of this in person, writing, or digital format. I found out from [redacted] on December 19th there would no longer be any HIIT classes at the Oak Brook location. I would like to reiterate the deceptive practices that occurred to recruit members to this class. After [redacted] quit, HIIT members talked about the personal training fees. Some clients paid $140-$190 per month. There was not a set rate for the same service but rather it was determined by how much the trainer could extort from its members. Some members also revealed they paid [redacted] their monthly fee under the table. This information was also substantiated by [redacted] and [redacted]. Both of these trainers also said corporate was aware of what had occurred. [redacted] and I have also been repeatedly encouraged to obtain fake doctor notes to get out of our personal training contracts. Further consideration needs to be given by LA Fitness regarding this manner. The trainers that were referred to us to use either did not have availability (Penny), showed up for class when they felt like ([redacted]), or no longer work there ([redacted]). The names of qualified trainers have been repeatedly requested from [redacted] but he has not provided the names of any who is available for a 6 AM session. Qualified and good trainers are ones who are not on their phone, not eating/ drinking coffee, or goofing around with their colleagues during the time of the session. This is common practice at this location. Personal trainers also know the scope and sequence of a workout to meet their client’s needs. In addition, I have taken personal training classes but your trainers appear to not be capable of record-keeping since iwas never recorded. In the future, trainers should have the clients sign off on the training sessions once the sessions are completed to avoid horrific situations like this. Both, [redacted] and I have had multiple one on one training sessions with [redacted], [redacted], and [redacted]. We have in total taken over 17 one on one personal training sessions between the both of us. The issue is not the money but the service and the level of service provided. The deceptive practices and remediation of contracts is well documented on the Revdex.com website. The correct and appropriate action is to cancel my contract. LA Fitness has done this for other clients on 12/12/2016, 11/23/2016, 11/10/2016, and 11/5/2016 when deceptive practices occurred. LA Fitness please address all points above.
Regards,
[redacted] And [redacted] And [redacted]
Management has processed a cancelation for all remaining members per [redacted] request. A refund in the amount of $59.40 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this issue to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
LA Fitness processed a refund in the amount of $1,260.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Not only would I expect them to stop billing me, but they should not object to my credit card company refunding me the charges they have charged to my credit card for the last 15 months.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Tarmac
Tarmac
The offer
from LA Fitness of six months is not sufficientI canceled my policy with LA
Fitness months ago and deserve the full months of dues back I am
not willing to make a concession on the amount of monthsThe lady representing
LA Fitness indicated that she couldn't just take my word for the fact that I
canceled the policyShe said, "What if we took the word of every person
that made a compliant?"I thought this response was ridiculousHer job
is to review the merit of each complaint case-by-base I said, "Don't
take my wordPlease look at the fact that I canceled the policy and never
entered your gym again after that date"She said just because I didn't use the
facilities didn't mean I get my money backThis is another great example of LA
Fitness putting a "spin" on wordsI had explicitly told her to put
the two togetherThe fact that I canceled my policy in March of and that
I never entered the gym after that date.
Regards,
[redacted]
Our District Vice President contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and member will use her remaining 7 sessions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We would like assistance from the Revdex.com to resolve this issue. LA fitness is offering 1 year membership = $240. This in addition to the $185 credit that they have processed still leaves us out $1255.00.
Can you please assist in the resolution of this matter.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Business has perform this action and I will consider this complaint resolved.
Thank-You,
[redacted]
Management spoke to [redacted] on 2/2/15 regarding the charges on his son [redacted] monthly membership. After going over the charges a refund has been processed on 2/12/15 for $32.01 back to theChecking account. A balance has been posted and [redacted] will have to provide his own...
billing information in order to continue his membership. [redacted] is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Management did contact me, the member. Management was informed by me, the member, about the specific issue that the manager at that location and her unwillingness - or inability - to address and resolve the issue. The day after the incident, the manager asked a third-party employee at LA Fitness about my intentions. She inappropriately questioned the third-party employee about details of my private life. Furthermore, she made false claims either to me or the third-party employee, as she on the day of the incident informed me she had identified the member who had harassed the lifeguard and myself, and then the next day, she claimed she needed information (from the lifeguard) about the man and had not taken any of his membership information on the day of the incident. Either the claim from the day of the harassment was false or the subsequent claim was false, as they contradict each other.I have not received any verbal or written apology from the manager at [redacted] Street - however, the more egregious aspect of this incident is that the manager lied and also sought to have information about me, the member, by questioning a third-party employee.Additionally, the written response provided by LA Fitness does not address three of the issues I had raised: first, it does not offer to provide information that managers and LA Fitness staff do receive training on how to appropriately respond to incidents of harassment, intimidation, bullying and other such behavior. There is no certification provided to demonstrate such. Second, similarly, I was told by management, as management wrote in its response, that the membership requirements prohibit such behavior. This does not address the employees and whether they have training. Third, it is incumbent upon LA Fitness to ensure that the manager, who had treated me, the member, with retaliatory behavior as stated above, can inform any of the other members or third-party employees that she has concrete actions that she can follow to ensure any incident of future harassment is dealt with according to LA Fitness policy and procedure. This statement in the members' contract does not have concrete actions: “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” LA Fitness must explain the actions it would take if the stated occurs.In light of the above, the issue has not been resolved.
Regards,
[redacted]
Management made several attempts to contact [redacted] regarding the cancellation of his monthly billed fitness membership. We have yet to receive a return call. He states he received verbal confirmation over the phone that his membership was cancelled, however he continued to be billed monthly...
dues. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Per his request a cancellation was processed on 1/29/16 and a refund in the amount of $30.49 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Should he have anything further to discuss we encourage him to return our call to do so. Thank you.
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Membership Code: [redacted]
I do not agree this to be a fair and reasonable resolution to the issue and it puts all the blame on me. I do agree to the fact that I signed the agreement; but I was rushed through it by a Director in the organization. The response completely lacks the acknowledgement of the deceptive and wrong practices employed by a senior executive; even after I tell them that I have text messages and emails from the executive.
I agree that I did not read the agreement fully and this was partly due to the fact that the senior executive in the organization verbally promised me the following:
That he will personally take care of me.
That I can cancel at any time.
The rates were hourly rates.
Now if I had read the agreement at that time, I would have found these statements contradicting to the terms in that document. However, if the Director assured you that he will take care of me personally even though the agreement says otherwise, don't you think a few people will tend to believe his words.
Also, it was in the Directors interests that he trains me for as long as possible, so that I clear the trial period. He kept on training me that I liked him so much that I asked him that I need more of his sessions. And after that he moved and stopped responding to me. That is when I found this suspicious and raised the alarm. I learnt that, through and employee, Director was involved activities like these and that there were more victims like me. He was not even supposed to train me as he had signed me up for a normal trainer. To prove these sequence of events, I have attached my LA Fitness journal with his hand writing, his text messages and his emails.
Attachments:
LA Fitness Journal.pdf - Scans of the pages of my journal with the Directors, another trainers handwriting and my hand writing.
The Director’s handwriting is on page 1 for date 09/14/2016.
My hand writing is on page 1 for date 09/15/2016.
The Director’s handwriting is on page 2 for dates 09/16/2016 and 09/17/2016.
The Director’s handwriting is on page 3 for date 09/20/2016.
The new trainers hand writing is on page 3 for date 09/21/2016.
The new trainers hand writing is on page 4 for date 09/22/2016.
At this time I an skeptical as to why was I trying with some one else and I let the Director know. So he trains me again and his handwriting is on page 4 for date 09/23/2016.
The remaining pages show my hand-writing where I am following the off-days schedule that the Director gave me.
When I try to schedule more days with the Director, he first tell me that he has moved and then does not respond to my test messages.
Text Messages with [redacted] - Screenshots from my iPhone of the Text Messages I exchanged with the Director.
Page 1 and 3 clearly show him scheduling time with me.
Remember that this guy was not even supposed to train with me, so why will he schedule all this time.
He was spending 40-60 minutes with me.
Gmail - [redacted] and [redacted] - Email and the diet plan provided by the Director.
His name is written in the attached Numbers sheet (to me opened on an Apple device).
Gmail - [redacted] - Email and exercises when [redacted] is not training me.
At this time, I would like to point out a few things:
The Director was not supposed to even train me as his services required a different purchase. I was told this by an employee at the facility I was visiting. Clearly the Director has misled me.
The LA Fitness management has not acknowledged the wrong and deceptive practices that were used by there senior executive, the Director, and they blame me for this. I agree that I should have been more careful but there is wrongful activity from the Director as well.
One of the other employees at the facility told me that I was not the only one who was misled by this executive. If you request the records of the customers that the Director signed up, I am sure you will find more cases like me.
Due to these facts, I feel that the resolution provided by LA Fitness is not fair and reasonable for me as the customer. It is unjustly fair and reasonable for LA Fitness who is able to extort money from me.
I would also like to point out that the District Vice President did have a phone conversation with me and gave me the three options. I did not want to be cornered and rushed into another bad situation and so I requested him to send me the options in an email so that I have a record and I can think over it. They never sent me any information. I saw these options in writing only through Revdex.com.
I do not have any trust in this organization and that is why the only resolution that I can accept is a cancellation of the agreement written using wrongful practices. I would also like to point out that if you just search for the phrase “LA Fitness Fraud”, you will find so many cases similar to mine. Even after these many cases, LA Fitness management has failed to enact policies to discourage practices like these by their senior sales executive. I even feel that this may be encouraged. Hence, I would also like to request that LA Fitness display a notice where they clearly ask their customers to “NOT believe the words of any LA Fitness executive and read the agreement fully”. I believe that this would be the fair and reasonable resolution to this issue.Regards,[redacted]
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I know that the business has already taken the necessary steps to place its intended response into action, and I appreciate that they have taken these appropriate measures in a timely manner. As such, I consider this complaint resolved. Thank you again for your time and assistance.
Warm Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I responded to an email from LA Fitness management in regards to what I want to do with the account. I told them but unless my account and my wife's account are canceled the accounts brought current and no penalties be applied for early termination that I would consider the matter closed I have received an email that MY (not my wifes)account was closed however myself and my wife have both received billing statements from LA Fitness I would like written confirmation that both accounts are closed and no funds are due before considering this matter closed. I do think it is important to note that time and time again LA Fitness has taken no responsibility for their adverse actions and also show no remorse this in itself I think should be an interest of the Revdex.comRegards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The HIIT class was the reason why we signed up. The class is not free at the Oak Brook location. The class is only available to personal training members. When other gym members would ask during the HIIT class if they could join the class, both [redacted] and [redacted] would state it was not a free class and is not available to gym members if t,hey did not have a personal training package. [redacted] and I started to complain regarding the service experience the week after [redacted] quit. The HIIT program did not occur after December 2nd but we were never notified of this in person, writing, or digital format. I found out from [redacted] on December 19th there would no longer be any HIIT classes at the Oak Brook location. I would like to reiterate the deceptive practices that occurred to recruit members to this class. After [redacted] quit, HIIT members talked about the personal training fees. Some clients paid $140-$190 per month. There was not a set rate for the same service but rather it was determined by how much the trainer could extort from its members. Some members also revealed they paid [redacted] their monthly fee under the table. This information was also substantiated by [redacted] and [redacted]. Both of these trainers also said corporate was aware of what had occurred. [redacted] and I have also been repeatedly encouraged to obtain fake doctor notes to get out of our personal training contracts. Further consideration needs to be given by LA Fitness regarding this manner. The trainers that were referred to us to use either did not have availability (Penny), showed up for class when they felt like ([redacted]), or no longer work there ([redacted]). The names of qualified trainers have been repeatedly requested from [redacted] but he has not provided the names of any who is available for a 6 AM session. Qualified and good trainers are ones who are not on their phone, not eating/ drinking coffee, or goofing around with their colleagues during the time of the session. This is common practice at this location. Personal trainers also know the scope and sequence of a workout to meet their client’s needs. In addition, I have taken personal training classes but your trainers appear to not be capable of record-keeping since iwas never recorded. In the future, trainers should have the clients sign off on the training sessions once the sessions are completed to avoid horrific situations like this. Both, [redacted] and I have had multiple one on one training sessions with [redacted], [redacted], and [redacted]. We have in total taken over 17 one on one personal training sessions between the both of us. The issue is not the money but the service and the level of service provided. The deceptive practices and remediation of contracts is well documented on the Revdex.com website. The correct and appropriate action is to cancel my contract. LA Fitness has done this for other clients on 12/12/2016, 11/23/2016, 11/10/2016, and 11/5/2016 when deceptive practices occurred. LA Fitness please address all points above.
Regards,
[redacted] And [redacted] And [redacted]
Management has processed a cancelation for all remaining members per [redacted] request. A refund in the amount of $59.40 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this issue to be resolved. Thank you.
As outlined in our initial response, member is not entitled to a refund for services rendered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
LA Fitness processed a refund in the amount of $1,260.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Not only would I expect them to stop billing me, but they should not object to my credit card company refunding me the charges they have charged to my credit card for the last 15 months.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Tarmac
Tarmac
The offer
from LA Fitness of six months is not sufficientI canceled my policy with LA
Fitness months ago and deserve the full months of dues back I am
not willing to make a concession on the amount of monthsThe lady representing
LA Fitness indicated that she couldn't just take my word for the fact that I
canceled the policyShe said, "What if we took the word of every person
that made a compliant?"I thought this response was ridiculousHer job
is to review the merit of each complaint case-by-base I said, "Don't
take my wordPlease look at the fact that I canceled the policy and never
entered your gym again after that date"She said just because I didn't use the
facilities didn't mean I get my money backThis is another great example of LA
Fitness putting a "spin" on wordsI had explicitly told her to put
the two togetherThe fact that I canceled my policy in March of and that
I never entered the gym after that date.
Regards,
[redacted]
Our District Vice President contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and member will use her remaining 7 sessions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We would like assistance from the Revdex.com to resolve this issue. LA fitness is offering 1 year membership = $240. This in addition to the $185 credit that they have processed still leaves us out $1255.00.
Can you please assist in the resolution of this matter.
Regards,[redacted]
LA Fitness will process a refund in the amount of $210.00 to cover member's bank fees. Please allow 7-10 business days to receive refund check.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Business has perform this action and I will consider this complaint resolved.
Thank-You,
[redacted]
Management spoke to [redacted] on 2/2/15 regarding the charges on his son [redacted] monthly membership. After going over the charges a refund has been processed on 2/12/15 for $32.01 back to theChecking account. A balance has been posted and [redacted] will have to provide his own...
billing information in order to continue his membership. [redacted] is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Management did contact me, the member. Management was informed by me, the member, about the specific issue that the manager at that location and her unwillingness - or inability - to address and resolve the issue. The day after the incident, the manager asked a third-party employee at LA Fitness about my intentions. She inappropriately questioned the third-party employee about details of my private life. Furthermore, she made false claims either to me or the third-party employee, as she on the day of the incident informed me she had identified the member who had harassed the lifeguard and myself, and then the next day, she claimed she needed information (from the lifeguard) about the man and had not taken any of his membership information on the day of the incident. Either the claim from the day of the harassment was false or the subsequent claim was false, as they contradict each other.I have not received any verbal or written apology from the manager at [redacted] Street - however, the more egregious aspect of this incident is that the manager lied and also sought to have information about me, the member, by questioning a third-party employee.Additionally, the written response provided by LA Fitness does not address three of the issues I had raised: first, it does not offer to provide information that managers and LA Fitness staff do receive training on how to appropriately respond to incidents of harassment, intimidation, bullying and other such behavior. There is no certification provided to demonstrate such. Second, similarly, I was told by management, as management wrote in its response, that the membership requirements prohibit such behavior. This does not address the employees and whether they have training. Third, it is incumbent upon LA Fitness to ensure that the manager, who had treated me, the member, with retaliatory behavior as stated above, can inform any of the other members or third-party employees that she has concrete actions that she can follow to ensure any incident of future harassment is dealt with according to LA Fitness policy and procedure. This statement in the members' contract does not have concrete actions: “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” LA Fitness must explain the actions it would take if the stated occurs.In light of the above, the issue has not been resolved.
Regards,
[redacted]
Management made several attempts to contact [redacted] regarding the cancellation of his monthly billed fitness membership. We have yet to receive a return call. He states he received verbal confirmation over the phone that his membership was cancelled, however he continued to be billed monthly...
dues. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Per his request a cancellation was processed on 1/29/16 and a refund in the amount of $30.49 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Should he have anything further to discuss we encourage him to return our call to do so. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Membership Code: [redacted]
I do not agree this to be a fair and reasonable resolution to the issue and it puts all the blame on me. I do agree to the fact that I signed the agreement; but I was rushed through it by a Director in the organization. The response completely lacks the acknowledgement of the deceptive and wrong practices employed by a senior executive; even after I tell them that I have text messages and emails from the executive.
I agree that I did not read the agreement fully and this was partly due to the fact that the senior executive in the organization verbally promised me the following:
That he will personally take care of me.
That I can cancel at any time.
The rates were hourly rates.
Now if I had read the agreement at that time, I would have found these statements contradicting to the terms in that document. However, if the Director assured you that he will take care of me personally even though the agreement says otherwise, don't you think a few people will tend to believe his words.
Also, it was in the Directors interests that he trains me for as long as possible, so that I clear the trial period. He kept on training me that I liked him so much that I asked him that I need more of his sessions. And after that he moved and stopped responding to me. That is when I found this suspicious and raised the alarm. I learnt that, through and employee, Director was involved activities like these and that there were more victims like me. He was not even supposed to train me as he had signed me up for a normal trainer. To prove these sequence of events, I have attached my LA Fitness journal with his hand writing, his text messages and his emails.
Attachments:
LA Fitness Journal.pdf - Scans of the pages of my journal with the Directors, another trainers handwriting and my hand writing.
The Director’s handwriting is on page 1 for date 09/14/2016.
My hand writing is on page 1 for date 09/15/2016.
The Director’s handwriting is on page 2 for dates 09/16/2016 and 09/17/2016.
The Director’s handwriting is on page 3 for date 09/20/2016.
The new trainers hand writing is on page 3 for date 09/21/2016.
The new trainers hand writing is on page 4 for date 09/22/2016.
At this time I an skeptical as to why was I trying with some one else and I let the Director know. So he trains me again and his handwriting is on page 4 for date 09/23/2016.
The remaining pages show my hand-writing where I am following the off-days schedule that the Director gave me.
When I try to schedule more days with the Director, he first tell me that he has moved and then does not respond to my test messages.
Text Messages with [redacted] - Screenshots from my iPhone of the Text Messages I exchanged with the Director.
Page 1 and 3 clearly show him scheduling time with me.
Remember that this guy was not even supposed to train with me, so why will he schedule all this time.
He was spending 40-60 minutes with me.
Gmail - [redacted] and [redacted] - Email and the diet plan provided by the Director.
His name is written in the attached Numbers sheet (to me opened on an Apple device).
Gmail - [redacted] - Email and exercises when [redacted] is not training me.
At this time, I would like to point out a few things:
The Director was not supposed to even train me as his services required a different purchase. I was told this by an employee at the facility I was visiting. Clearly the Director has misled me.
The LA Fitness management has not acknowledged the wrong and deceptive practices that were used by there senior executive, the Director, and they blame me for this. I agree that I should have been more careful but there is wrongful activity from the Director as well.
One of the other employees at the facility told me that I was not the only one who was misled by this executive. If you request the records of the customers that the Director signed up, I am sure you will find more cases like me.
Due to these facts, I feel that the resolution provided by LA Fitness is not fair and reasonable for me as the customer. It is unjustly fair and reasonable for LA Fitness who is able to extort money from me.
I would also like to point out that the District Vice President did have a phone conversation with me and gave me the three options. I did not want to be cornered and rushed into another bad situation and so I requested him to send me the options in an email so that I have a record and I can think over it. They never sent me any information. I saw these options in writing only through Revdex.com.
I do not have any trust in this organization and that is why the only resolution that I can accept is a cancellation of the agreement written using wrongful practices. I would also like to point out that if you just search for the phrase “LA Fitness Fraud”, you will find so many cases similar to mine. Even after these many cases, LA Fitness management has failed to enact policies to discourage practices like these by their senior sales executive. I even feel that this may be encouraged. Hence, I would also like to request that LA Fitness display a notice where they clearly ask their customers to “NOT believe the words of any LA Fitness executive and read the agreement fully”. I believe that this would be the fair and reasonable resolution to this issue.Regards,[redacted]
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training agreement with no further billing or obligation.
LA Fitness has cancelled the remaining term of member's personal training agreement with no further billing or obligation.