Management has made additional attempts to reach Ms. Le by phone and email to arrange a time for a phone call to discuss her concerns. We stand ready to discuss Ms. [redacted] concerns and review possible resolution options. We encourage her to return our calls or respond to our email so we can schedule a call time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] P.S. The gentleman that helped me with this complaint was extremely helpful and cared for my concern and comments. He followed through on his promises. I just wish that it shouldn't have taken this long or these many complaints before it got resolved. Thanks again..
LA Fitness does allow its members to share their personal
training sessions with family members provided that the request and member
information is provided at the time that they join. Our records don’t reflect that
the request was made at the time that member joined. In addition, there is...
no
provision in member’s personal training agreement that allows her to downgrade
the terms of the personal training agreement within the initial 12 month term. However, as of the time of this response, member has disputed the
payments with her bank and defaulted on the agreement term. Since it is
apparent that she now has no intention to fulfill her contractual obligation to
the remaining seven months of the personal training agreement term, we have
released her from this obligation to make the remaining payments due under her
agreement. Additionally, LA Fitness will no longer attempt to call or
pursue her for the outstanding balance she currently owes. Please note that we
are not contractually obligated to provide this remedy, but this is being done
as a customer service consideration for our member. However, she is not
entitled to a refund on top of the consideration already made.
Management contacted [redacted] on 3/2/15 and apologized for how the incident was handled by our staff. However we reiterated that his membership would not be reinstated. Member understands. No further action will be taken. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On December 16, 2016, I contacted LA fitness corporate office. I explained I had submitted a medical note to City sports, in person, explaining I was unable to perform physical activity at this time. They claimed this note may or may not work. I was never given any Doctor note requirements, and after submitting a doctor note I was told it was improperly formatted and might not be accepted. To get another note I would have to pay for another doctors appointment plus take time off work due to City Sports lack of communication. They suggested I call LA corporate office to explain my position. While on the phone with a corporate rep, I explained due to the holiday season and work schedule it would be extremely difficult to see a medical provider to obtain an additional medical note, which was never made clear by any means in how it should be written, before my next bill date. The rep assured me he could push out my bill and this was not a issue. He said eight days was the normal time frame for this request. Due to the fact this was occurring during the weeks of Christmas and New Years day he could extend my bill date to January 20, 2017. To ensure I was able to comply with an additional medial notes and not be penalized due to business closures during the holiday season. He assured me he made complete notes on the account to avoid any confusion. The last payment on December 20, 2016 should have never been processed. I am in fact due a refund. I have not used any services that I was wrongfully charged for.
Rearguards
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/30/14 (the “Initial Term”). Member paid a total of $210.00 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 10/28/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. ---------- Forwarded message ----------From: [redacted] [redacted]Date: Tue, Mar 10, 2015 at 2:44 PMSubject: Re: You have a new message from the Revdex.comTo: [redacted]Hello, the way this business was conducted was not professional. They did not outline these things and only wrote in the dates of my agreement after I had left the facility. I do believe I have been scammed and am still very upset with the business. The service was awful and they treated me with much disrespect.I do not believe I should be responsible for this payment seeing as how as previously stated, it was a few short days of the cancellation period, I was blown off three times for training sessions, I was treated very, very poorly, and they did not outline the terms of this agreement with me and when I asked if I could cancel at any time, the representative said yes and I have witness to that. There was never a mention of half of a year's cost upon cancellation because there was no mention of signing up for a year's commitment.Thank you,[redacted]
Management has made several attempts to contact [redacted] regarding his concerns with his monthly billed membership. We have yet to receive a return call. Per his request a cancellation has been processed with no further bill and email confirmation was sent to the email address on file. Should [redacted]...
[redacted] wish to discuss anything further he can return our call or contact his home club. Thank you.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,I do not accept this response because I still lost $550.00 the cost of a two training sessions. They only refunded me for one month. I rejected other trainers because I wanted a trainer that was my age or close to my age (I'm 50) not an 18 year old. The trainer for which they are referring to is still not available. On top of everything I was contacted by LA Fitness by mail that I owe them $5.00 for some late fee. This company is awful! *** ***
Management spoke to [redacted] regarding the cancellation of his and [redacted]' monthly billed memberships. Our records indicate we did not receive any notice of cancellation prior to the monthly billings. However as a courtesy, both memberships have been cancelled with no further billing...
and the balance in the amount of $112.38 for each membership has been waived. No further balances are owed. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Membership Code: [redacted]
I do not agree this to be a fair and reasonable resolution to the issue and it puts all the blame on me. I do agree to the fact that I signed the agreement; but I was rushed through it by a Director in the organization. The response completely lacks the acknowledgement of the deceptive and wrong practices employed by a senior executive; even after I tell them that I have text messages and emails from the executive.
I agree that I did not read the agreement fully and this was partly due to the fact that the senior executive in the organization verbally promised me the following:
That he will personally take care of me.
That I can cancel at any time.
The rates were hourly rates.
Now if I had read the agreement at that time, I would have found these statements contradicting to the terms in that document. However, if the Director assured you that he will take care of me personally even though the agreement says otherwise, don't you think a few people will tend to believe his words.
Also, it was in the Directors interests that he trains me for as long as possible, so that I clear the trial period. He kept on training me that I liked him so much that I asked him that I need more of his sessions. And after that he moved and stopped responding to me. That is when I found this suspicious and raised the alarm. I learnt that, through and employee, Director was involved activities like these and that there were more victims like me. He was not even supposed to train me as he had signed me up for a normal trainer. To prove these sequence of events, I have attached my LA Fitness journal with his hand writing, his text messages and his emails.
Attachments:
LA Fitness Journal.pdf - Scans of the pages of my journal with the Directors, another trainers handwriting and my hand writing.
The Director’s handwriting is on page 1 for date 09/14/2016.
My hand writing is on page 1 for date 09/15/2016.
The Director’s handwriting is on page 2 for dates 09/16/2016 and 09/17/2016.
The Director’s handwriting is on page 3 for date 09/20/2016.
The new trainers hand writing is on page 3 for date 09/21/2016.
The new trainers hand writing is on page 4 for date 09/22/2016.
At this time I an skeptical as to why was I trying with some one else and I let the Director know. So he trains me again and his handwriting is on page 4 for date 09/23/2016.
The remaining pages show my hand-writing where I am following the off-days schedule that the Director gave me.
When I try to schedule more days with the Director, he first tell me that he has moved and then does not respond to my test messages.
Text Messages with [redacted] - Screenshots from my iPhone of the Text Messages I exchanged with the Director.
Page 1 and 3 clearly show him scheduling time with me.
Remember that this guy was not even supposed to train with me, so why will he schedule all this time.
He was spending 40-60 minutes with me.
Gmail - [redacted] and [redacted] - Email and the diet plan provided by the Director.
His name is written in the attached Numbers sheet (to me opened on an Apple device).
Gmail - [redacted] - Email and exercises when [redacted] is not training me.
At this time, I would like to point out a few things:
The Director was not supposed to even train me as his services required a different purchase. I was told this by an employee at the facility I was visiting. Clearly the Director has misled me.
The LA Fitness management has not acknowledged the wrong and deceptive practices that were used by there senior executive, the Director, and they blame me for this. I agree that I should have been more careful but there is wrongful activity from the Director as well.
One of the other employees at the facility told me that I was not the only one who was misled by this executive. If you request the records of the customers that the Director signed up, I am sure you will find more cases like me.
Due to these facts, I feel that the resolution provided by LA Fitness is not fair and reasonable for me as the customer. It is unjustly fair and reasonable for LA Fitness who is able to extort money from me.
I would also like to point out that the District Vice President did have a phone conversation with me and gave me the three options. I did not want to be cornered and rushed into another bad situation and so I requested him to send me the options in an email so that I have a record and I can think over it. They never sent me any information. I saw these options in writing only through Revdex.com.
I do not have any trust in this organization and that is why the only resolution that I can accept is a cancellation of the agreement written using wrongful practices. I would also like to point out that if you just search for the phrase “LA Fitness Fraud”, you will find so many cases similar to mine. Even after these many cases, LA Fitness management has failed to enact policies to discourage practices like these by their senior sales executive. I even feel that this may be encouraged. Hence, I would also like to request that LA Fitness display a notice where they clearly ask their customers to “NOT believe the words of any LA Fitness executive and read the agreement fully”. I believe that this would be the fair and reasonable resolution to this issue.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/21/14 (the “Initial Term”). Member paid a total of $380.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $280.00 each, every four weeks, beginning 9/18/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response).Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has spoken to [redacted] regarding his monthly dues billed fitness membership. We advised him that he is paying the current rate for a multi club single state membership at the monthly billed amount of $29.99. We will have to decline his request of a rate reduction due to him being at...
the current rate. No further action will be taken. Thank you.
Our District Vice President, [redacted] M., has attempted to contact member by phone regarding her concerns but she has not returned his call. We encourage member to return [redacted]'s call for further assistance.
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training agreement with no further billing or obligation.
Management spoke to [redacted] on 2/2/15 regarding the charges on his son [redacted] monthly membership. After going over the charges a refund has been processed on 2/12/15 for $32.01 back to theChecking account. A balance has been posted and [redacted] will have to provide his own...
billing information in order to continue his membership. [redacted] is satisfied. Thank you.
Management has made additional attempts to reach Ms. Le by phone and email to arrange a time for a phone call to discuss her concerns. We stand ready to discuss Ms. [redacted] concerns and review possible resolution options. We encourage her to return our calls or respond to our email so we can schedule a call time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] P.S. The gentleman that helped me with this complaint was extremely helpful and cared for my concern and comments. He followed through on his promises. I just wish that it shouldn't have taken this long or these many complaints before it got resolved. Thanks again..
LA Fitness does allow its members to share their personal
training sessions with family members provided that the request and member
information is provided at the time that they join. Our records don’t reflect that
the request was made at the time that member joined. In addition, there is...
no
provision in member’s personal training agreement that allows her to downgrade
the terms of the personal training agreement within the initial 12 month term. However, as of the time of this response, member has disputed the
payments with her bank and defaulted on the agreement term. Since it is
apparent that she now has no intention to fulfill her contractual obligation to
the remaining seven months of the personal training agreement term, we have
released her from this obligation to make the remaining payments due under her
agreement. Additionally, LA Fitness will no longer attempt to call or
pursue her for the outstanding balance she currently owes. Please note that we
are not contractually obligated to provide this remedy, but this is being done
as a customer service consideration for our member. However, she is not
entitled to a refund on top of the consideration already made.
Management contacted [redacted] on 3/2/15 and apologized for how the incident was handled by our staff. However we reiterated that his membership would not be reinstated. Member understands. No further action will be taken. Thank you.
LA Fitness will process a refund in the amount of $210.00 to cover member's bank fees. Please allow 7-10 business days to receive refund check.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On December 16, 2016, I contacted LA fitness corporate office. I explained I had submitted a medical note to City sports, in person, explaining I was unable to perform physical activity at this time. They claimed this note may or may not work. I was never given any Doctor note requirements, and after submitting a doctor note I was told it was improperly formatted and might not be accepted. To get another note I would have to pay for another doctors appointment plus take time off work due to City Sports lack of communication. They suggested I call LA corporate office to explain my position. While on the phone with a corporate rep, I explained due to the holiday season and work schedule it would be extremely difficult to see a medical provider to obtain an additional medical note, which was never made clear by any means in how it should be written, before my next bill date. The rep assured me he could push out my bill and this was not a issue. He said eight days was the normal time frame for this request. Due to the fact this was occurring during the weeks of Christmas and New Years day he could extend my bill date to January 20, 2017. To ensure I was able to comply with an additional medial notes and not be penalized due to business closures during the holiday season. He assured me he made complete notes on the account to avoid any confusion. The last payment on December 20, 2016 should have never been processed. I am in fact due a refund. I have not used any services that I was wrongfully charged for.
Rearguards
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/30/14 (the “Initial Term”). Member paid a total of $210.00 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 10/28/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. ---------- Forwarded message ----------From: [redacted] [redacted]Date: Tue, Mar 10, 2015 at 2:44 PMSubject: Re: You have a new message from the Revdex.comTo: [redacted]Hello, the way this business was conducted was not professional. They did not outline these things and only wrote in the dates of my agreement after I had left the facility. I do believe I have been scammed and am still very upset with the business. The service was awful and they treated me with much disrespect.I do not believe I should be responsible for this payment seeing as how as previously stated, it was a few short days of the cancellation period, I was blown off three times for training sessions, I was treated very, very poorly, and they did not outline the terms of this agreement with me and when I asked if I could cancel at any time, the representative said yes and I have witness to that. There was never a mention of half of a year's cost upon cancellation because there was no mention of signing up for a year's commitment.Thank you,[redacted]
Management has made several attempts to contact [redacted] regarding his concerns with his monthly billed membership. We have yet to receive a return call. Per his request a cancellation has been processed with no further bill and email confirmation was sent to the email address on file. Should [redacted]...
[redacted] wish to discuss anything further he can return our call or contact his home club. Thank you.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,I do not accept this response because I still lost $550.00 the cost of a two training sessions. They only refunded me for one month. I rejected other trainers because I wanted a trainer that was my age or close to my age (I'm 50) not an 18 year old. The trainer for which they are referring to is still not available. On top of everything I was contacted by LA Fitness by mail that I owe them $5.00 for some late fee. This company is awful! *** ***
Management spoke to [redacted] regarding the cancellation of his and [redacted]' monthly billed memberships. Our records indicate we did not receive any notice of cancellation prior to the monthly billings. However as a courtesy, both memberships have been cancelled with no further billing...
and the balance in the amount of $112.38 for each membership has been waived. No further balances are owed. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Membership Code: [redacted]
I do not agree this to be a fair and reasonable resolution to the issue and it puts all the blame on me. I do agree to the fact that I signed the agreement; but I was rushed through it by a Director in the organization. The response completely lacks the acknowledgement of the deceptive and wrong practices employed by a senior executive; even after I tell them that I have text messages and emails from the executive.
I agree that I did not read the agreement fully and this was partly due to the fact that the senior executive in the organization verbally promised me the following:
That he will personally take care of me.
That I can cancel at any time.
The rates were hourly rates.
Now if I had read the agreement at that time, I would have found these statements contradicting to the terms in that document. However, if the Director assured you that he will take care of me personally even though the agreement says otherwise, don't you think a few people will tend to believe his words.
Also, it was in the Directors interests that he trains me for as long as possible, so that I clear the trial period. He kept on training me that I liked him so much that I asked him that I need more of his sessions. And after that he moved and stopped responding to me. That is when I found this suspicious and raised the alarm. I learnt that, through and employee, Director was involved activities like these and that there were more victims like me. He was not even supposed to train me as he had signed me up for a normal trainer. To prove these sequence of events, I have attached my LA Fitness journal with his hand writing, his text messages and his emails.
Attachments:
LA Fitness Journal.pdf - Scans of the pages of my journal with the Directors, another trainers handwriting and my hand writing.
The Director’s handwriting is on page 1 for date 09/14/2016.
My hand writing is on page 1 for date 09/15/2016.
The Director’s handwriting is on page 2 for dates 09/16/2016 and 09/17/2016.
The Director’s handwriting is on page 3 for date 09/20/2016.
The new trainers hand writing is on page 3 for date 09/21/2016.
The new trainers hand writing is on page 4 for date 09/22/2016.
At this time I an skeptical as to why was I trying with some one else and I let the Director know. So he trains me again and his handwriting is on page 4 for date 09/23/2016.
The remaining pages show my hand-writing where I am following the off-days schedule that the Director gave me.
When I try to schedule more days with the Director, he first tell me that he has moved and then does not respond to my test messages.
Text Messages with [redacted] - Screenshots from my iPhone of the Text Messages I exchanged with the Director.
Page 1 and 3 clearly show him scheduling time with me.
Remember that this guy was not even supposed to train with me, so why will he schedule all this time.
He was spending 40-60 minutes with me.
Gmail - [redacted] and [redacted] - Email and the diet plan provided by the Director.
His name is written in the attached Numbers sheet (to me opened on an Apple device).
Gmail - [redacted] - Email and exercises when [redacted] is not training me.
At this time, I would like to point out a few things:
The Director was not supposed to even train me as his services required a different purchase. I was told this by an employee at the facility I was visiting. Clearly the Director has misled me.
The LA Fitness management has not acknowledged the wrong and deceptive practices that were used by there senior executive, the Director, and they blame me for this. I agree that I should have been more careful but there is wrongful activity from the Director as well.
One of the other employees at the facility told me that I was not the only one who was misled by this executive. If you request the records of the customers that the Director signed up, I am sure you will find more cases like me.
Due to these facts, I feel that the resolution provided by LA Fitness is not fair and reasonable for me as the customer. It is unjustly fair and reasonable for LA Fitness who is able to extort money from me.
I would also like to point out that the District Vice President did have a phone conversation with me and gave me the three options. I did not want to be cornered and rushed into another bad situation and so I requested him to send me the options in an email so that I have a record and I can think over it. They never sent me any information. I saw these options in writing only through Revdex.com.
I do not have any trust in this organization and that is why the only resolution that I can accept is a cancellation of the agreement written using wrongful practices. I would also like to point out that if you just search for the phrase “LA Fitness Fraud”, you will find so many cases similar to mine. Even after these many cases, LA Fitness management has failed to enact policies to discourage practices like these by their senior sales executive. I even feel that this may be encouraged. Hence, I would also like to request that LA Fitness display a notice where they clearly ask their customers to “NOT believe the words of any LA Fitness executive and read the agreement fully”. I believe that this would be the fair and reasonable resolution to this issue.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/21/14 (the “Initial Term”). Member paid a total of $380.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $280.00 each, every four weeks, beginning 9/18/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response).Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has spoken to [redacted] regarding his monthly dues billed fitness membership. We advised him that he is paying the current rate for a multi club single state membership at the monthly billed amount of $29.99. We will have to decline his request of a rate reduction due to him being at...
the current rate. No further action will be taken. Thank you.
Our District Vice President, [redacted] M., has attempted to contact member by phone regarding her concerns but she has not returned his call. We encourage member to return [redacted]'s call for further assistance.
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training agreement with no further billing or obligation.
Management spoke to [redacted] on 2/2/15 regarding the charges on his son [redacted] monthly membership. After going over the charges a refund has been processed on 2/12/15 for $32.01 back to theChecking account. A balance has been posted and [redacted] will have to provide his own...
billing information in order to continue his membership. [redacted] is satisfied. Thank you.