Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.
I request for LA Fitness to return my the amount I paid. I never used the gym or the personal training sessions. Per my medical advice, I cannot engage in any physical activity. As such, I request refund of my initial deposit of $100.00 paid on September 2, 2016Regards,[redacted]
Member’s personal training sessions expired in 2016. In response to a complaint filed by member’s husband, Emil Lucas, earlier this year, we gave members a 6 month extension, beginning 4/20/17, to use some of those sessions that had previously expired and member accepted this resolution (reference...
complaint ID: [redacted]). Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, no further extension is warranted on sessions that expired in 2016.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/17/17. Member paid a total of $459.00 up front, which included the enrollment fee, processing fee and payment for...
the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $360.00, beginning 7/17/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. However, our District Vice President contacted member regarding her concerns and we agreed to waive the cancellation and release member from the remaining agreement term after she completes two more monthly payments in September and October. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com helped me cancel my contract with LA fitness but they are still emailing me and calling me asking for payment . I also had a debt collector call me. la fitness told me the contract was canceled and I owed nothing . There should be no reason for all of these phone calls or emails.
I want them to never contact me again. Same with this collector, there should be no reason for it if the contract was canceled.
e
Regards,[redacted]
Our District Vice President confirmed that he will honor a 6 month term with the last payment owed in the contracted term being processed on 1/19/2017. After that billing is processed, [redacted] will need to request a cancellation with our District Vice President. [redacted] was provided his direct email and phone number information. If a cancellation is requested, member will be relieved of his obligation to the remaining agreement term and the standard early termination fee will be waived, which would have been half of the remaining agreement balance.
Session rates vary based on contracted term, the per session rate under a 12 month term is less than that of a 6 month term. By allowing [redacted] to cancel after only 6 months, while maintaining the 12 month per session rate, he is essentially receiving a discounted per session rate.
We hope this provides the clarification [redacted] was requesting and encourage him to contact us directly should he require any additional assistance. Thank you.
Our previous response still stands. We have made several to contact [redacted] at the phone numbers provided in regards to the incident that occurred on 11/17/14 at our [redacted] location. We have not received a return call. We assure [redacted] that the incident has been addressed with all employees involved and thisbehavior is not tolerated. We encourage [redacted] to return our call to discuss any further concerns he has or contact his Home club. Thank you.
LA Fitness cancelled member's personal training agreement. A full refund was processed on 6/15/16 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that while the proposed action does resolve my complaint vis the included service facilities, and I have accepted their offer of remediation, I want to make sure it is clear that the explanation by the business is factually in error.The sales agent deliberately mis-sold a lesser product, but very specifically represented it as having the superior product's facilities. At no time did the sales representative even mention that there was an 'additional' fee 'facility' to be able to book the court, and that the product he was selling me did not include it. I had already told the sales rep. that a product that did not allow me to book/use a court and had a price-point above $500 would be insufficient to justify the addition of LA Fitness as a second membership. because I already have a fully=paid multi-club membership elsewhere and I was only interested in the racquetball court facility. It's very simple: He lied to induce me to pay $495 for what they now say was a lesser product, gambling that I would be so 'invested' when I finally found out he'd lied, that they could bully me into paying an additional $180 to get it. In truth, I simply would not have purchased any LA Fitness product at $680.LA Fitness' claim that they 'allow' use of the court if it is not in-use is sophistry. According to what they say, you can't book the court, but then you also cannot walk-in because someone else may book the court online and kick you out. If you come in and they tell you it's "free at X-time", you still have no way to be sure if you come back that it won't be booked in the meantime, or that you won't be kicked out. It's pure sophistry. I have accepted their rectification, but Revdex.com should not be fooled by the 'plausible deniability' excuse. I believe they are using this as a bait-and-switch sales tactic and that I probably am not the only person to have fallen victim to it. I'm just the only one to filed a complaint so far, and to have drafted a letter of complaint to their VP of Operations, Mr.[redacted] about this locations' practices.
Regards,
[redacted] [redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we will allow his mother to use the remaining personal training sessions.
Management spoke to Ms. [redacted] on 10/23/14 regarding the cancellation of her monthly billed membership. Ms. [redacted]'s
membership cancellation was processed on 10/23/14. A refund in the
amount of $63.71 was processed on 10/25 back to the MasterCard on file.
An additional refund in the amount of $115.81 has been processed back to the MasterCard.
Refunds take about 5-7 business days to be refunded. Thank you.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to Mr. [redacted] regarding the incident that occurred
at the Gaithersburg Copley Place. LA Fitness strives to provide the best service
to our members and we ensured Mr. [redacted] that this issue has been addressed with
our staff and apologize for how the incident was handled. Mr. [redacted]...
is
appreciative of the follow up and is satisfied. Thank you.
Our District Operations Manager contacted member regarding her concerns. Her daughter's membership has been cancelled with no further billing and a refund in the amount of $59.98 was processed on 6/24/16. In addition, member has been given access to use her daughter's personal training...
Member’s personal training agreement clearly states that she may cancel the agreement within 10 days of signing the agreement by submitting a written notice of cancellation. This 10-Day Right to Cancel is clearly outlined on page 2 of her agreement. However, she did not take advantage of this option...
within the rescission period. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolled (copies of the agreement and confirming e-mail are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] regarding her annual membership. We have yet to receive a return call. We encourage her to return our call to discuss her concerns further. Thank you
Per [redacted] request an immediate cancellation has been processed effective 5/26/15 for her monthly billed fitness membership. No further billing will occur. The balance in the amount of $39.99 has been waived. No further balance is owed. Thank you
Management has made several attempts to contact Mr. [redacted] to discuss his concerns. However, we have not received a return call. We encourage Mr. [redacted] to return our call so we can adequately respond to his concerns. Thank you
Our previous response still stands Management spoke to [redacted] regarding the cancellation of here paid in full yearly membership. She claims to have cancelled within the rescission period, although has no proof of such cancellation. We explained to her that She has been a former member as well and on several occasions have accommodated her with various requests. Due to no proof of cancellation within the rescission period in order to receive a full refund her request has been denied. Member understands no refunds will be processed. we encourage her to utilize another location that is set to open in approximately a months time. Member understands. No further action will be taken. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a total of 8 personal training sessions for $539.00 (a copy of the agreement is included with this response). We appreciate member’s feedback and are sorry to hear that...
she was not satisfied with one of her trainers.
This is not the experience we want any of our members to have. We can add a session or two to compensate for that experience. However, as of the time of this response, member has used all of the sessions for which she contracted. Thus, she would not be entitled to a refund.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.
I request for LA Fitness to return my the amount I paid. I never used the gym or the personal training sessions. Per my medical advice, I cannot engage in any physical activity. As such, I request refund of my initial deposit of $100.00 paid on September 2, 2016Regards,[redacted]
Member’s personal training sessions expired in 2016. In response to a complaint filed by member’s husband, Emil Lucas, earlier this year, we gave members a 6 month extension, beginning 4/20/17, to use some of those sessions that had previously expired and member accepted this resolution (reference...
complaint ID: [redacted]). Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, no further extension is warranted on sessions that expired in 2016.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/17/17. Member paid a total of $459.00 up front, which included the enrollment fee, processing fee and payment for...
the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $360.00, beginning 7/17/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. However, our District Vice President contacted member regarding her concerns and we agreed to waive the cancellation and release member from the remaining agreement term after she completes two more monthly payments in September and October. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com helped me cancel my contract with LA fitness but they are still emailing me and calling me asking for payment . I also had a debt collector call me. la fitness told me the contract was canceled and I owed nothing . There should be no reason for all of these phone calls or emails.
I want them to never contact me again. Same with this collector, there should be no reason for it if the contract was canceled.
e
Regards,[redacted]
[redacted] email has been removed per his request. We believe this matter to be resolved. Thank you.
Our District Vice President confirmed that he will honor a 6 month term with the last payment owed in the contracted term being processed on 1/19/2017. After that billing is processed, [redacted] will need to request a cancellation with our District Vice President. [redacted] was provided his direct email and phone number information. If a cancellation is requested, member will be relieved of his obligation to the remaining agreement term and the standard early termination fee will be waived, which would have been half of the remaining agreement balance.
Session rates vary based on contracted term, the per session rate under a 12 month term is less than that of a 6 month term. By allowing [redacted] to cancel after only 6 months, while maintaining the 12 month per session rate, he is essentially receiving a discounted per session rate.
We hope this provides the clarification [redacted] was requesting and encourage him to contact us directly should he require any additional assistance. Thank you.
Our previous response still stands. We have made several to contact [redacted] at the phone numbers provided in regards to the incident that occurred on 11/17/14 at our [redacted] location. We have not received a return call. We assure [redacted] that the incident has been addressed with all employees involved and thisbehavior is not tolerated. We encourage [redacted] to return our call to discuss any further concerns he has or contact his Home club. Thank you.
LA Fitness cancelled member's personal training agreement. A full refund was processed on 6/15/16 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that while the proposed action does resolve my complaint vis the included service facilities, and I have accepted their offer of remediation, I want to make sure it is clear that the explanation by the business is factually in error.The sales agent deliberately mis-sold a lesser product, but very specifically represented it as having the superior product's facilities. At no time did the sales representative even mention that there was an 'additional' fee 'facility' to be able to book the court, and that the product he was selling me did not include it. I had already told the sales rep. that a product that did not allow me to book/use a court and had a price-point above $500 would be insufficient to justify the addition of LA Fitness as a second membership. because I already have a fully=paid multi-club membership elsewhere and I was only interested in the racquetball court facility. It's very simple: He lied to induce me to pay $495 for what they now say was a lesser product, gambling that I would be so 'invested' when I finally found out he'd lied, that they could bully me into paying an additional $180 to get it. In truth, I simply would not have purchased any LA Fitness product at $680.LA Fitness' claim that they 'allow' use of the court if it is not in-use is sophistry. According to what they say, you can't book the court, but then you also cannot walk-in because someone else may book the court online and kick you out. If you come in and they tell you it's "free at X-time", you still have no way to be sure if you come back that it won't be booked in the meantime, or that you won't be kicked out. It's pure sophistry. I have accepted their rectification, but Revdex.com should not be fooled by the 'plausible deniability' excuse. I believe they are using this as a bait-and-switch sales tactic and that I probably am not the only person to have fallen victim to it. I'm just the only one to filed a complaint so far, and to have drafted a letter of complaint to their VP of Operations, Mr.[redacted] about this locations' practices.
Regards,
[redacted] [redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we will allow his mother to use the remaining personal training sessions.
Management spoke to Ms. [redacted] on 10/23/14 regarding the cancellation of her monthly billed membership. Ms. [redacted]'s
membership cancellation was processed on 10/23/14. A refund in the
amount of $63.71 was processed on 10/25 back to the MasterCard on file.
An additional refund in the amount of $115.81 has been processed back to the MasterCard.
Refunds take about 5-7 business days to be refunded. Thank you.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to Mr. [redacted] regarding the incident that occurred
at the Gaithersburg Copley Place. LA Fitness strives to provide the best service
to our members and we ensured Mr. [redacted] that this issue has been addressed with
our staff and apologize for how the incident was handled. Mr. [redacted]...
is
appreciative of the follow up and is satisfied. Thank you.
Our District Operations Manager contacted member regarding her concerns. Her daughter's membership has been cancelled with no further billing and a refund in the amount of $59.98 was processed on 6/24/16. In addition, member has been given access to use her daughter's personal training...
sessions.
Member’s personal training agreement clearly states that she may cancel the agreement within 10 days of signing the agreement by submitting a written notice of cancellation. This 10-Day Right to Cancel is clearly outlined on page 2 of her agreement. However, she did not take advantage of this option...
within the rescission period. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolled (copies of the agreement and confirming e-mail are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] regarding her annual membership. We have yet to receive a return call. We encourage her to return our call to discuss her concerns further. Thank you
Per [redacted] request an immediate cancellation has been processed effective 5/26/15 for her monthly billed fitness membership. No further billing will occur. The balance in the amount of $39.99 has been waived. No further balance is owed. Thank you
Management has made several attempts to contact Mr. [redacted] to discuss his concerns. However, we have not received a return call. We encourage Mr. [redacted] to return our call so we can adequately respond to his concerns. Thank you
Our previous response still stands Management spoke to [redacted] regarding the cancellation of here paid in full yearly membership. She claims to have cancelled within the rescission period, although has no proof of such cancellation. We explained to her that She has been a former member as well and on several occasions have accommodated her with various requests. Due to no proof of cancellation within the rescission period in order to receive a full refund her request has been denied. Member understands no refunds will be processed. we encourage her to utilize another location that is set to open in approximately a months time. Member understands. No further action will be taken. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a total of 8 personal training sessions for $539.00 (a copy of the agreement is included with this response). We appreciate member’s feedback and are sorry to hear that...
she was not satisfied with one of her trainers.
This is not the experience we want any of our members to have. We can add a session or two to compensate for that experience. However, as of the time of this response, member has used all of the sessions for which she contracted. Thus, she would not be entitled to a refund.