Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/14/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement (the “Termination Fee”).
This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee. Member expressed some concerns with the service she has received thus far. Our District Vice President (“DVP”) contacted member to address those concerns and rectify any issues she experienced with the service.
However, member chose not to continue with the service. Our DVP then offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our member.
Member elected not to take advantage of the offer at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to address her concerns and provide the services for which she contracted.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Due to no fault of mine the company was unable to provide a service which I was paying for and when they were unable to fulfill their own contract they will not allow you out without paying money. The give you absolutely no other option but to accept their buyout otherwise they continue to withdraw money from your account. This is absolutely unacceptable practice - as my complaint doesn't appear that it will be resolved through this method, I will be contacting the media and seeking legal representation. Regards,[redacted]
Management contacted [redacted] regarding the cancellation of his monthly billed membership. A cancellation was processed on 9/25/14 and no further billing has occurred. An additional refund in the amount of
$87.00 has been refunded back to the [redacted] on file. Refunds take...
about 5-7 business days to be refunded back. Member is satisfied. Thank you.
Per [redacted] request an immediate cancellation has been processed effective 5/26/15 for her monthly billed fitness membership. No further billing will occur. The balance in the amount of $39.99 has been waived. No further balance is owed. Thank you
Management contacted Mr. [redacted] regarding his concerns with the membership access included in his current monthly dues membership. Mr. [redacted] stated that when he established his account, on 4/29/2014 at the [redacted] location, he believed his membership access to include multiple...
locations. Management reviewed his agreement terms and advised that access is listed as Single Club at the [redacted] Blvd location. As a courtesy, we have upgraded Mr. [redacted]’s membership to Multi Club access at no additional monthly charge and waived the update fees. Mr. [redacted] expressed his appreciation for the follow up and we believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] regarding her annual membership. We have yet to receive a return call. We encourage her to return our call to discuss her concerns further. Thank you
Management has made several attempts to contact [redacted] regarding the incident with reserving courts. We have yet to receive a return call. We encourage [redacted] to return our call in order to discuss his concerns further. As a courtesy for the inconvenience of the incident at the club...
regarding reserving courts we are prepared to offer a 1 month extension on his paid in full yearly membership. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My primary use of their services was during my lunch break while at work. Traveling 10 miles each way to an alternative location is not acceptable. Even if it were, the only location within 10 miles of the closed [redacted]. location is a Signature Club which would require an additional monthly fee to use. The nearest non-signature location is over 10 miles away which violates the terms of the agreement. I still desire refund for all fees paid after 12/24/2014 (when the 2nd Ave. location closed) and release from the agreement.
Regards,
[redacted]
Management spoke to [redacted] on 10/3/14 regarding the cancellation of her monthly billed membership. No prior cancellation request has been received therefore a cancellation was processed on 10/3/14 and no
further billing will occur. A refund in the amount of $48.29 has been...
refunded back to the [redacted] card on 10/8/14 as a courtesy. Member is satisfied. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
I knew this would happen. I knew the business would say exactly this so they could close this complaint. Below is my response to the single phone cal (march 8th) l I received from them and my response (march 10) to them. Please include this in my complaint.
[redacted] Mar 10 at 7:54 PM
[redacted]To Mar 10 at 7:54 PM[redacted]I apologize for the delayed response but I called today and left you a voice message. I'm a teacher/coach so the best time to reach me is after 5pm. [redacted] Sent from my iPhone On Mar 8, 2016, at 10:05 AM, [redacted]Hello [redacted]Please call me to discuss your recent Better Business complaint for the LA Fitness in [redacted]Sincerely[redacted]Fitness International, LLC[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any phone calls from LA Fitness. Nor have they attempted to contact me.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/17/17. Member paid a total of $459.00 up front, which included the enrollment fee, processing fee and payment for...
the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $360.00, beginning 7/17/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. However, our District Vice President contacted member regarding her concerns and we agreed to waive the cancellation and release member from the remaining agreement term after she completes two more monthly payments in September and October. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Corporate Management contacted [redacted] regarding her additional concern related to the amount of time between her request and when the session adjustment was completed. We have agreed to refund the remaining 11 sessions, for a total amount of $385.00. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member.
We believe this resolves the matter, but please advise if we can be of further assistance.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/21/15 (the “Initial Term”). Member paid a total of $459.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. She further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 2/21/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist. It should also be noted that, after signing digitally, copies of the agreement and New Client Checklist were printed and member signed the printed copies as well (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. After receiving this complaint from your office, our District Vice President contacted member and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However member elected not to take advantage of the offer at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it at a later date. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com helped me cancel my contract with LA fitness but they are still emailing me and calling me asking for payment . I also had a debt collector call me. la fitness told me the contract was canceled and I owed nothing . There should be no reason for all of these phone calls or emails.
I want them to never contact me again. Same with this collector, there should be no reason for it if the contract was canceled.
e
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Tarmac
Tarmac
The offer
from LA Fitness of six months is not sufficientI canceled my policy with LA
Fitness months ago and deserve the full months of dues back I am
not willing to make a concession on the amount of monthsThe lady representing
LA Fitness indicated that she couldn't just take my word for the fact that I
canceled the policyShe said, "What if we took the word of every person
that made a compliant?"I thought this response was ridiculousHer job
is to review the merit of each complaint case-by-base I said, "Don't
take my wordPlease look at the fact that I canceled the policy and never
entered your gym again after that date"She said just because I didn't use the
facilities didn't mean I get my money backThis is another great example of LA
Fitness putting a "spin" on wordsI had explicitly told her to put
the two togetherThe fact that I canceled my policy in March of and that
I never entered the gym after that date.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a total of 8 personal training sessions for $539.00 (a copy of the agreement is included with this response). We appreciate member’s feedback and are sorry to hear that...
she was not satisfied with one of her trainers.
This is not the experience we want any of our members to have. We can add a session or two to compensate for that experience. However, as of the time of this response, member has used all of the sessions for which she contracted. Thus, she would not be entitled to a refund.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/14/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement (the “Termination Fee”).
This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee. Member expressed some concerns with the service she has received thus far. Our District Vice President (“DVP”) contacted member to address those concerns and rectify any issues she experienced with the service.
However, member chose not to continue with the service. Our DVP then offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our member.
Member elected not to take advantage of the offer at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to address her concerns and provide the services for which she contracted.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Due to no fault of mine the company was unable to provide a service which I was paying for and when they were unable to fulfill their own contract they will not allow you out without paying money. The give you absolutely no other option but to accept their buyout otherwise they continue to withdraw money from your account. This is absolutely unacceptable practice - as my complaint doesn't appear that it will be resolved through this method, I will be contacting the media and seeking legal representation. Regards,[redacted]
Management contacted [redacted] regarding the cancellation of his monthly billed membership. A cancellation was processed on 9/25/14 and no further billing has occurred. An additional refund in the amount of
$87.00 has been refunded back to the [redacted] on file. Refunds take...
about 5-7 business days to be refunded back. Member is satisfied. Thank you.
Per [redacted] request an immediate cancellation has been processed effective 5/26/15 for her monthly billed fitness membership. No further billing will occur. The balance in the amount of $39.99 has been waived. No further balance is owed. Thank you
Management contacted Mr. [redacted] regarding his concerns with the membership access included in his current monthly dues membership. Mr. [redacted] stated that when he established his account, on 4/29/2014 at the [redacted] location, he believed his membership access to include multiple...
locations. Management reviewed his agreement terms and advised that access is listed as Single Club at the [redacted] Blvd location. As a courtesy, we have upgraded Mr. [redacted]’s membership to Multi Club access at no additional monthly charge and waived the update fees. Mr. [redacted] expressed his appreciation for the follow up and we believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] regarding her annual membership. We have yet to receive a return call. We encourage her to return our call to discuss her concerns further. Thank you
Management has made several attempts to contact [redacted] regarding the incident with reserving courts. We have yet to receive a return call. We encourage [redacted] to return our call in order to discuss his concerns further. As a courtesy for the inconvenience of the incident at the club...
regarding reserving courts we are prepared to offer a 1 month extension on his paid in full yearly membership. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My primary use of their services was during my lunch break while at work. Traveling 10 miles each way to an alternative location is not acceptable. Even if it were, the only location within 10 miles of the closed [redacted]. location is a Signature Club which would require an additional monthly fee to use. The nearest non-signature location is over 10 miles away which violates the terms of the agreement. I still desire refund for all fees paid after 12/24/2014 (when the 2nd Ave. location closed) and release from the agreement.
Regards,
[redacted]
Management spoke to [redacted] on 10/3/14 regarding the cancellation of her monthly billed membership. No prior cancellation request has been received therefore a cancellation was processed on 10/3/14 and no
further billing will occur. A refund in the amount of $48.29 has been...
refunded back to the [redacted] card on 10/8/14 as a courtesy. Member is satisfied. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
I knew this would happen. I knew the business would say exactly this so they could close this complaint. Below is my response to the single phone cal (march 8th) l I received from them and my response (march 10) to them. Please include this in my complaint.
[redacted] Mar 10 at 7:54 PM
[redacted]To Mar 10 at 7:54 PM[redacted]I apologize for the delayed response but I called today and left you a voice message. I'm a teacher/coach so the best time to reach me is after 5pm. [redacted] Sent from my iPhone On Mar 8, 2016, at 10:05 AM, [redacted]Hello [redacted]Please call me to discuss your recent Better Business complaint for the LA Fitness in [redacted]Sincerely[redacted]Fitness International, LLC[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any phone calls from LA Fitness. Nor have they attempted to contact me.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/17/17. Member paid a total of $459.00 up front, which included the enrollment fee, processing fee and payment for...
the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $360.00, beginning 7/17/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. However, our District Vice President contacted member regarding her concerns and we agreed to waive the cancellation and release member from the remaining agreement term after she completes two more monthly payments in September and October. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Corporate Management contacted [redacted] regarding her additional concern related to the amount of time between her request and when the session adjustment was completed. We have agreed to refund the remaining 11 sessions, for a total amount of $385.00. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member.
We believe this resolves the matter, but please advise if we can be of further assistance.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/21/15 (the “Initial Term”). Member paid a total of $459.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. She further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 2/21/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist. It should also be noted that, after signing digitally, copies of the agreement and New Client Checklist were printed and member signed the printed copies as well (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. After receiving this complaint from your office, our District Vice President contacted member and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However member elected not to take advantage of the offer at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it at a later date. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com helped me cancel my contract with LA fitness but they are still emailing me and calling me asking for payment . I also had a debt collector call me. la fitness told me the contract was canceled and I owed nothing . There should be no reason for all of these phone calls or emails.
I want them to never contact me again. Same with this collector, there should be no reason for it if the contract was canceled.
e
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Tarmac
Tarmac
The offer
from LA Fitness of six months is not sufficientI canceled my policy with LA
Fitness months ago and deserve the full months of dues back I am
not willing to make a concession on the amount of monthsThe lady representing
LA Fitness indicated that she couldn't just take my word for the fact that I
canceled the policyShe said, "What if we took the word of every person
that made a compliant?"I thought this response was ridiculousHer job
is to review the merit of each complaint case-by-base I said, "Don't
take my wordPlease look at the fact that I canceled the policy and never
entered your gym again after that date"She said just because I didn't use the
facilities didn't mean I get my money backThis is another great example of LA
Fitness putting a "spin" on wordsI had explicitly told her to put
the two togetherThe fact that I canceled my policy in March of and that
I never entered the gym after that date.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a total of 8 personal training sessions for $539.00 (a copy of the agreement is included with this response). We appreciate member’s feedback and are sorry to hear that...
she was not satisfied with one of her trainers.
This is not the experience we want any of our members to have. We can add a session or two to compensate for that experience. However, as of the time of this response, member has used all of the sessions for which she contracted. Thus, she would not be entitled to a refund.