LA Fitness cancelled member's personal training agreement and a refund in the amount of $185.00 was processed on 10/28/15 (refund applied to the same account used for payment).
Management spoke to Mr. [redacted] regarding the cancelation ofhis monthly billed membership for him and [redacted]. A Cancelation wasprocessed on 1/20/15 and no further billing will occur. A refund for one month’sdues for each of them has been processed back to the Visa card with a totalamount...
of $60.12. Refunds take about 5-7 business days. Thank you. ll us why here...
Management contacted [redacted] on 4/29/15 regarding the cancellation of his monthly billed fitness membership. Per his request we have processed an immediate cancellation and honored is request for a full refund in the amount of $69.90 back to the [redacted] card. Refunds take about 5-7 business...
days to be refunded. We believe this matter to be resolved. Thank you.
Our previous response still stands Management spoke to [redacted] regarding the cancellation of here paid in full yearly membership. She claims to have cancelled within the rescission period, although has no proof of such cancellation. We explained to her that She has been a former member as well and on several occasions have accommodated her with various requests. Due to no proof of cancellation within the rescission period in order to receive a full refund her request has been denied. Member understands no refunds will be processed. we encourage her to utilize another location that is set to open in approximately a months time. Member understands. No further action will be taken. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The HIIT class was the reason why we signed up. The class is not free at the Oak Brook location. The class is only available to personal training members. When other gym members would ask during the HIIT class if they could join the class, both [redacted] and [redacted] would state it was not a free class and is not available to gym members if t,hey did not have a personal training package. [redacted] and I started to complain regarding the service experience the week after [redacted] quit. The HIIT program did not occur after December 2nd but we were never notified of this in person, writing, or digital format. I found out from [redacted] on December 19th there would no longer be any HIIT classes at the Oak Brook location. I would like to reiterate the deceptive practices that occurred to recruit members to this class. After [redacted] quit, HIIT members talked about the personal training fees. Some clients paid $140-$190 per month. There was not a set rate for the same service but rather it was determined by how much the trainer could extort from its members. Some members also revealed they paid [redacted] their monthly fee under the table. This information was also substantiated by [redacted] and [redacted]. Both of these trainers also said corporate was aware of what had occurred. [redacted] and I have also been repeatedly encouraged to obtain fake doctor notes to get out of our personal training contracts. Further consideration needs to be given by LA Fitness regarding this manner. The trainers that were referred to us to use either did not have availability (Penny), showed up for class when they felt like ([redacted]), or no longer work there ([redacted]). The names of qualified trainers have been repeatedly requested from [redacted] but he has not provided the names of any who is available for a 6 AM session. Qualified and good trainers are ones who are not on their phone, not eating/ drinking coffee, or goofing around with their colleagues during the time of the session. This is common practice at this location. Personal trainers also know the scope and sequence of a workout to meet their client’s needs. In addition, I have taken personal training classes but your trainers appear to not be capable of record-keeping since iwas never recorded. In the future, trainers should have the clients sign off on the training sessions once the sessions are completed to avoid horrific situations like this. Both, [redacted] and I have had multiple one on one training sessions with [redacted], [redacted], and [redacted]. We have in total taken over 17 one on one personal training sessions between the both of us. The issue is not the money but the service and the level of service provided. The deceptive practices and remediation of contracts is well documented on the Revdex.com website. The correct and appropriate action is to cancel my contract. LA Fitness has done this for other clients on 12/12/2016, 11/23/2016, 11/10/2016, and 11/5/2016 when deceptive practices occurred. LA Fitness please address all points above.
Regards,
[redacted] And [redacted] And [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I know that the business has already taken the necessary steps to place its intended response into action, and I appreciate that they have taken these appropriate measures in a timely manner. As such, I consider this complaint resolved. Thank you again for your time and assistance.
Warm Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membership. We encourage [redacted] to return our call to resolve any issues she might
have. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I responded to an email from LA Fitness management in regards to what I want to do with the account. I told them but unless my account and my wife's account are canceled the accounts brought current and no penalties be applied for early termination that I would consider the matter closed I have received an email that MY (not my wifes)account was closed however myself and my wife have both received billing statements from LA Fitness I would like written confirmation that both accounts are closed and no funds are due before considering this matter closed. I do think it is important to note that time and time again LA Fitness has taken no responsibility for their adverse actions and also show no remorse this in itself I think should be an interest of the Revdex.comRegards,[redacted]
Management contacted Mr. [redacted] regarding his concerns with his monthly billed membership and the cancellation process. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 9 AM-5 PM on Monday through Friday, but we...
strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. There is no history of receipt of such a cancellation for his membership account. Mr. [redacted] stated he requested a cancellation on his membership but instead his account was placed on a frozen status at $10 a month. As a courtesy, a refund of $96.30 was processed back to the [redacted] on file, which reflects the freeze fee charged from the date Mr. [redacted] claims he requested a cancellation. Typically refunds take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 12/20/14 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 1/20/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and her initials next to each bullet point on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. She claims that she requested to cancel within 5 days. However, our records do not reflect receiving such a request. In fact, our records reflect that member trained on 1/19/15, 30 days after purchasing the service. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness will use it’s reasonable best efforts to provide the best service possible acknowledging client requests (such as appointment times), but will not be held liable, and the terms of the agreement will not be affected, if these requests cannot be met. In addition, member can double up her sessions (use two at a time) to train for 50 minutes at a time if she feels 25 minutes is not enough.
Nevertheless, if member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke with Ms. [redacted] regarding her concerns. Management explained to Ms. Penoyer that we freeze for six months not the length of the medical documentation. As a courtesy, we agreed to extend her expiration date 4 months to 7/21/2020. We believe this matter to be resolved....
Our District Vice President attempted to contact member to address his service concerns but his call was not returned. LA Fitness cancelled his personal training agreement and regular fitness membership with no further billing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with the response from LA Fitness. I was told I can share my personal training sessions with my fiancé and I told [redacted], the one who gave me the agreement, when she signed me up for the sessions that I wanted to share with him and she said "no problem you can do that at any time but we are all out of journals so come back some other time and we can give you one" because he was there with me when we told her we both wanted to use them. The plan was that since she said we signed up for a 12 months then we would get 12 free bonus sessions right away and he would be able to use those. When I went to make an appointment for him then they told me that I could not because it had to been done within 10 days of me signing the agreement, this was never mentioned before! Also it turned out that I do not get 12 bonus sessions right then, I would get one at the end of every month, this was also never mentioned! No I do not plan on continuing with my personal training agreement because if they cannot keep to their word why should I be obligated to keep mine, when tbey cannot accommodate to the information I was given when I agreed to this. [redacted] told me that at ANYTIME I can downgrade my sessions. I told her I would be starting school soon and didn't know my schedule at the moment and she said it was fine at any moment I can downgrade. This is why I signed the agreement because she said all of this was possible without a problem. Now it turns out it is a problem because I cannot downgrade. It is irrational to pay for sessions I cannot use because I am at school and cannot come as often as I could when I was not in school. My last payment did not go through but I had sessions from previous months that had already been paid for but I did not have the chance to use because I had been busy with school. I would like a refund for those sessions. It was 8 sessions that I accumulated from days I had not been able to go. I had signed up for $360 a month for 2 visits per week, with 8 sessions accumulated that I didn't get to use this adds up to a months payment therefore $360 that I paid to LA Fitness that I was not able to use. It makes no sense that I wouldn't be able to get a refund! So basically I gave them money for a service that I did not get? Based on the fact that the associate who signed me up for the agreement, [redacted], coincidentally she no longer works there right after she got me into this mess. I understand she was the one who gave me false information but it is her employer who is now responsible for her actions and words! I am owed a refund for services that I did not and do not plan on using and obviously would not be allowed to use since I am being let out of this scam agreement.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. As of the time of this response, our records indicate that member received a credit for February's monthly payment from her bank.
Management has made several attempts via email and by telephone to contact [redacted] regarding his concerns related to the billing on his parent’s monthly dues membership. However, we have not received a return call. We encourage [redacted] to return our calls so we can adequately assist him...
Management reached out to Ms. [redacted] via phone and email on 8/22/2017 to discuss her Revdex.com dispute. Management received an email back from Ms. [redacted] stating that the issue was rectified already. We believe this matter to be resolved. Thank you.
Not only would I expect them to stop billing me, but they should not object to my credit card company refunding me the charges they have charged to my credit card for the last 15 months.
Our District Vice President contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and member will use her remaining 7 sessions.
Management contacted Mr. [redacted] regarding the cancellation of his monthly dues membership. Mr. [redacted] states he understood his membership to be an account in which he paid two months and then would be month to month after that time frame. Mr. [redacted] established a monthly billed membership...
which requires first and last month’s dues at sign up, then a monthly billing of the membership dues until a request for cancellation is completed. Mr. [redacted] claims to have attempted to cancel via telephone, which is not an accepted form of cancellation. As a result, no such cancellation was processed. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed and we have also agreed to a refund back to his [redacted] card on file in the amount of $29.99. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement and a refund in the amount of $185.00 was processed on 10/28/15 (refund applied to the same account used for payment).
Management spoke to Mr. [redacted] regarding the cancelation ofhis monthly billed membership for him and [redacted]. A Cancelation wasprocessed on 1/20/15 and no further billing will occur. A refund for one month’sdues for each of them has been processed back to the Visa card with a totalamount...
of $60.12. Refunds take about 5-7 business days. Thank you. ll us why here...
Management contacted [redacted] on 4/29/15 regarding the cancellation of his monthly billed fitness membership. Per his request we have processed an immediate cancellation and honored is request for a full refund in the amount of $69.90 back to the [redacted] card. Refunds take about 5-7 business...
days to be refunded. We believe this matter to be resolved. Thank you.
Our previous response still stands Management spoke to [redacted] regarding the cancellation of here paid in full yearly membership. She claims to have cancelled within the rescission period, although has no proof of such cancellation. We explained to her that She has been a former member as well and on several occasions have accommodated her with various requests. Due to no proof of cancellation within the rescission period in order to receive a full refund her request has been denied. Member understands no refunds will be processed. we encourage her to utilize another location that is set to open in approximately a months time. Member understands. No further action will be taken. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The HIIT class was the reason why we signed up. The class is not free at the Oak Brook location. The class is only available to personal training members. When other gym members would ask during the HIIT class if they could join the class, both [redacted] and [redacted] would state it was not a free class and is not available to gym members if t,hey did not have a personal training package. [redacted] and I started to complain regarding the service experience the week after [redacted] quit. The HIIT program did not occur after December 2nd but we were never notified of this in person, writing, or digital format. I found out from [redacted] on December 19th there would no longer be any HIIT classes at the Oak Brook location. I would like to reiterate the deceptive practices that occurred to recruit members to this class. After [redacted] quit, HIIT members talked about the personal training fees. Some clients paid $140-$190 per month. There was not a set rate for the same service but rather it was determined by how much the trainer could extort from its members. Some members also revealed they paid [redacted] their monthly fee under the table. This information was also substantiated by [redacted] and [redacted]. Both of these trainers also said corporate was aware of what had occurred. [redacted] and I have also been repeatedly encouraged to obtain fake doctor notes to get out of our personal training contracts. Further consideration needs to be given by LA Fitness regarding this manner. The trainers that were referred to us to use either did not have availability (Penny), showed up for class when they felt like ([redacted]), or no longer work there ([redacted]). The names of qualified trainers have been repeatedly requested from [redacted] but he has not provided the names of any who is available for a 6 AM session. Qualified and good trainers are ones who are not on their phone, not eating/ drinking coffee, or goofing around with their colleagues during the time of the session. This is common practice at this location. Personal trainers also know the scope and sequence of a workout to meet their client’s needs. In addition, I have taken personal training classes but your trainers appear to not be capable of record-keeping since iwas never recorded. In the future, trainers should have the clients sign off on the training sessions once the sessions are completed to avoid horrific situations like this. Both, [redacted] and I have had multiple one on one training sessions with [redacted], [redacted], and [redacted]. We have in total taken over 17 one on one personal training sessions between the both of us. The issue is not the money but the service and the level of service provided. The deceptive practices and remediation of contracts is well documented on the Revdex.com website. The correct and appropriate action is to cancel my contract. LA Fitness has done this for other clients on 12/12/2016, 11/23/2016, 11/10/2016, and 11/5/2016 when deceptive practices occurred. LA Fitness please address all points above.
Regards,
[redacted] And [redacted] And [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I know that the business has already taken the necessary steps to place its intended response into action, and I appreciate that they have taken these appropriate measures in a timely manner. As such, I consider this complaint resolved. Thank you again for your time and assistance.
Warm Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membership. We encourage [redacted] to return our call to resolve any issues she might
have. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I responded to an email from LA Fitness management in regards to what I want to do with the account. I told them but unless my account and my wife's account are canceled the accounts brought current and no penalties be applied for early termination that I would consider the matter closed I have received an email that MY (not my wifes)account was closed however myself and my wife have both received billing statements from LA Fitness I would like written confirmation that both accounts are closed and no funds are due before considering this matter closed. I do think it is important to note that time and time again LA Fitness has taken no responsibility for their adverse actions and also show no remorse this in itself I think should be an interest of the Revdex.comRegards,[redacted]
Management contacted Mr. [redacted] regarding his concerns with his monthly billed membership and the cancellation process. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 9 AM-5 PM on Monday through Friday, but we...
strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. There is no history of receipt of such a cancellation for his membership account. Mr. [redacted] stated he requested a cancellation on his membership but instead his account was placed on a frozen status at $10 a month. As a courtesy, a refund of $96.30 was processed back to the [redacted] on file, which reflects the freeze fee charged from the date Mr. [redacted] claims he requested a cancellation. Typically refunds take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 12/20/14 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 1/20/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and her initials next to each bullet point on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. She claims that she requested to cancel within 5 days. However, our records do not reflect receiving such a request. In fact, our records reflect that member trained on 1/19/15, 30 days after purchasing the service. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness will use it’s reasonable best efforts to provide the best service possible acknowledging client requests (such as appointment times), but will not be held liable, and the terms of the agreement will not be affected, if these requests cannot be met. In addition, member can double up her sessions (use two at a time) to train for 50 minutes at a time if she feels 25 minutes is not enough.
Nevertheless, if member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke with Ms. [redacted] regarding her concerns. Management explained to Ms. Penoyer that we freeze for six months not the length of the medical documentation. As a courtesy, we agreed to extend her expiration date 4 months to 7/21/2020. We believe this matter to be resolved....
Thank you.
Our District Vice President attempted to contact member to address his service concerns but his call was not returned. LA Fitness cancelled his personal training agreement and regular fitness membership with no further billing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with the response from LA Fitness. I was told I can share my personal training sessions with my fiancé and I told [redacted], the one who gave me the agreement, when she signed me up for the sessions that I wanted to share with him and she said "no problem you can do that at any time but we are all out of journals so come back some other time and we can give you one" because he was there with me when we told her we both wanted to use them. The plan was that since she said we signed up for a 12 months then we would get 12 free bonus sessions right away and he would be able to use those. When I went to make an appointment for him then they told me that I could not because it had to been done within 10 days of me signing the agreement, this was never mentioned before! Also it turned out that I do not get 12 bonus sessions right then, I would get one at the end of every month, this was also never mentioned! No I do not plan on continuing with my personal training agreement because if they cannot keep to their word why should I be obligated to keep mine, when tbey cannot accommodate to the information I was given when I agreed to this. [redacted] told me that at ANYTIME I can downgrade my sessions. I told her I would be starting school soon and didn't know my schedule at the moment and she said it was fine at any moment I can downgrade. This is why I signed the agreement because she said all of this was possible without a problem. Now it turns out it is a problem because I cannot downgrade. It is irrational to pay for sessions I cannot use because I am at school and cannot come as often as I could when I was not in school. My last payment did not go through but I had sessions from previous months that had already been paid for but I did not have the chance to use because I had been busy with school. I would like a refund for those sessions. It was 8 sessions that I accumulated from days I had not been able to go. I had signed up for $360 a month for 2 visits per week, with 8 sessions accumulated that I didn't get to use this adds up to a months payment therefore $360 that I paid to LA Fitness that I was not able to use. It makes no sense that I wouldn't be able to get a refund! So basically I gave them money for a service that I did not get? Based on the fact that the associate who signed me up for the agreement, [redacted], coincidentally she no longer works there right after she got me into this mess. I understand she was the one who gave me false information but it is her employer who is now responsible for her actions and words! I am owed a refund for services that I did not and do not plan on using and obviously would not be allowed to use since I am being let out of this scam agreement.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. As of the time of this response, our records indicate that member received a credit for February's monthly payment from her bank.
Management has made several attempts via email and by telephone to contact [redacted] regarding his concerns related to the billing on his parent’s monthly dues membership. However, we have not received a return call. We encourage [redacted] to return our calls so we can adequately assist him...
in resolving his concerns. Thank you.
Management reached out to Ms. [redacted] via phone and email on 8/22/2017 to discuss her Revdex.com dispute. Management received an email back from Ms. [redacted] stating that the issue was rectified already. We believe this matter to be resolved. Thank you.
Not only would I expect them to stop billing me, but they should not object to my credit card company refunding me the charges they have charged to my credit card for the last 15 months.
Regards,
[redacted]
Our District Vice President contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and member will use her remaining 7 sessions.
Management contacted Mr. [redacted] regarding the cancellation of his monthly dues membership. Mr. [redacted] states he understood his membership to be an account in which he paid two months and then would be month to month after that time frame. Mr. [redacted] established a monthly billed membership...
which requires first and last month’s dues at sign up, then a monthly billing of the membership dues until a request for cancellation is completed. Mr. [redacted] claims to have attempted to cancel via telephone, which is not an accepted form of cancellation. As a result, no such cancellation was processed. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed and we have also agreed to a refund back to his [redacted] card on file in the amount of $29.99. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.