Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We did not use a single day of the gym because the plan sold as explained was not going to be executed. The documents were signed on behalf of a minor who was denied the services when he showed up on the first day when the personal training sessions were to be started.None of the facts raised in my last correspondence were addressed by L.A. Fitness in response,which was a statement adding nothing to the initial first response from them. (LA Fitness)I am appreciative of the said account standing cancelled and this is to request that the money that has been deducted from our account every month in the amount of 200 dollars be refunded back to me. The total amount that LA Fitness owes us is 1000dollars. ( There has been no services used )This is to request that L.A.Fitness should clear its name of solicitation, manipulation and fraudulent practice by one of its agents involved in this case. I am also thankful to Revdex.com to help avoid legal fees for both the parties if we are able to amicably settle this issue in this manner.SinThanking you,Sincerely,[redacted]
Our District Vice President contacted member regarding his concerns. As member acknowledges, he committed to a personal training program for a minimum initial term of 12 months. The circumstance does not entitle member to terminate the agreement early without a fee and member understands his...
obligation to complete the remaining term of the agreement.
At this time we have processed an End of Term cancellation to ensure that the monthly billing does not continue after member has completed his initial term and it should be noted that any unused sessions expire 30 days after the end of the initial term. However, LA Fitness is willing to extend the expiration date to allow member to use any remaining sessions at that time in light of the circumstance.
Management contacted Mr. [redacted] regarding his concerns with the charges processed during the sign up of a new membership for his mother. Mr. [redacted] expressed frustration with the lack of responsiveness by the membership manager when contacting the club to discuss a discrepancy in the amount billed. We...
apologize for the experience he had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members. We confirmed the cancellation was completed on 9/4/2017 and a full refund in amount of $158.98 has been processed back to the [redacted] card on file for [redacted] membership. Member is satisfied and we believe this matter to be resolved. Thank you.
Our District Operations Manager contacted member regarding his concerns. We cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $260.00 (refund applied to the same account used for payment).
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. As a courtesy, a cancellation was processed on 11/21/2017 and a cancellation confirmation receipt was e-mailed to her. Management also agreed to refund her...
last two payments of $14.99 each. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] on file. Should Ms. [redacted] need additional assistance, we encourage her to return our calls so we can adequately assist her. Thank you
Management spoke to [redacted] regarding the miscommunication regarding the cost of Kids Klub. We apologize for any miscommunication that occurred. Per her request we have processed a cancelation and no further billing will occur. A refund in the amount of $85.80 was processed back to the [redacted] card....
Refunds take about 5-7business days. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/29/14 (the “Initial Term”). She paid a total of $239.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 6/26/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition,
her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $553.02 for the remaining paid sessions (refund applied to the same account used for payment).
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness). Members may not engage in any...
businessor enterprise while at the LA Fitness clubs. Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted]membership, this policy was explained to [redacted] He was given warnings and an opportunity to cease these types of activity. However, [redacted] chose to ignore these warnings. Thus, after an investigation and a discussion with [redacted] on November 13, 2014 it was determined necessary to discontinue his membership privileges. The decision torevoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above,we are simply choosing to exercise this right pursuant to his membership agreement.
LA Fitness had been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation accordingly.
Management has made several attempts to contact Ms. [redacted] to discuss her concerns regarding [redacted]’s membership. However, we have not received a return call. In Ms. [redacted]’s complaint, she states that she is seeking a full refund to resolve this matter. Management reviewed the membership for...
[redacted] and noticed that the credit card on file was updated to a new credit card for future monthly payments in 7/2015, when cardholder claims to have cancelled. Prior to complaint a five month refund was granted and we believe this to be a fair and reasonable resolution with no proof of cancel. Should Ms. [redacted] wish to discuss further, we encourage her to call us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Unfortunately this is my second Revdex.com complaint because the first was prematurely closed. I canceled my membership with LA fitness on the 18th of July 2016. I have an email detailing the date and confirmation of cancelling the membership . This business continued to charge my account $160 a month, for the next 4 months. After asking them to reimburse my bank account they then re-cancelled my membership. I asked for them to reimburse me for the $640 that they charged me for. They have not reimbursed me for any amount.I would like the $710 paid back to me, $640 for the 4 months they charged plus the $70 in overdraft fees I have been subject to in my Bank of America account.
Regards,
[redacted]
Management spoke to [redacted] on 2/27/15 and apologize for the incident that occurred in the men's locker room. We ensured [redacted] we would better train our staff as to the proper procedures. Member appreciates the follow up. We believe this matter to be resolved. Thank you.
Our District Vice President, [redacted] R., spoke to members regarding their concerns. We upgraded their memberships from Single Club to Multi Club access and they have agreed to continue training with a different personal trainer at another one of our club locations. [redacted] also reviewed the terms of the...
personal training agreement and program details with them. Members understand that their program includes 4 one-on-one personal training sessions per month (with 6 bonus sessions on the account) and that their trainer will write out 2 workouts for them to follow on their days off (using studiozone virtual trainer for guidance).
Management made an attempt to contact [redacted] on the number provided, it is not in service. An email confirmationwas sent to the email address provided confirming the cancellation of her monthlybilled membership and no further billing will occur. We believe this issue tobe resolved....
Management spoke to [redacted] regarding the cancellation of his monthly billed family membership. He claims to have cancelled shortly after his join date. However, no such cancellation was received.
LA Fitness provides members with the option to cancel their membership at any location between the...
hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, an immediate cancellation has been processed and no further billing will occur and a refund in the amount of $$89.80 will be processed back to the [redacted] card. Refunds take about 5-7 business days to be completed. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contacted member to address his concerns. We got him set up with a couple of new personal trainers that meet his availability, added his wife to share the personal training sessions and they will continue with the remaining personal training agreement term.
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $135.00 for the dues billed on 7/3/16 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We did not use a single day of the gym because the plan sold as explained was not going to be executed. The documents were signed on behalf of a minor who was denied the services when he showed up on the first day when the personal training sessions were to be started.None of the facts raised in my last correspondence were addressed by L.A. Fitness in response,which was a statement adding nothing to the initial first response from them. (LA Fitness)I am appreciative of the said account standing cancelled and this is to request that the money that has been deducted from our account every month in the amount of 200 dollars be refunded back to me. The total amount that LA Fitness owes us is 1000dollars. ( There has been no services used )This is to request that L.A.Fitness should clear its name of solicitation, manipulation and fraudulent practice by one of its agents involved in this case. I am also thankful to Revdex.com to help avoid legal fees for both the parties if we are able to amicably settle this issue in this manner.SinThanking you,Sincerely,[redacted]
Our District Vice President contacted member regarding his concerns. As member acknowledges, he committed to a personal training program for a minimum initial term of 12 months. The circumstance does not entitle member to terminate the agreement early without a fee and member understands his...
obligation to complete the remaining term of the agreement.
At this time we have processed an End of Term cancellation to ensure that the monthly billing does not continue after member has completed his initial term and it should be noted that any unused sessions expire 30 days after the end of the initial term. However, LA Fitness is willing to extend the expiration date to allow member to use any remaining sessions at that time in light of the circumstance.
Management contacted Mr. [redacted] regarding his concerns with the charges processed during the sign up of a new membership for his mother. Mr. [redacted] expressed frustration with the lack of responsiveness by the membership manager when contacting the club to discuss a discrepancy in the amount billed. We...
apologize for the experience he had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members. We confirmed the cancellation was completed on 9/4/2017 and a full refund in amount of $158.98 has been processed back to the [redacted] card on file for [redacted] membership. Member is satisfied and we believe this matter to be resolved. Thank you.
Our District Operations Manager contacted member regarding his concerns. We cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $260.00 (refund applied to the same account used for payment).
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. As a courtesy, a cancellation was processed on 11/21/2017 and a cancellation confirmation receipt was e-mailed to her. Management also agreed to refund her...
last two payments of $14.99 each. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] on file. Should Ms. [redacted] need additional assistance, we encourage her to return our calls so we can adequately assist her. Thank you
Management spoke to [redacted] regarding the miscommunication regarding the cost of Kids Klub. We apologize for any miscommunication that occurred. Per her request we have processed a cancelation and no further billing will occur. A refund in the amount of $85.80 was processed back to the [redacted] card....
Refunds take about 5-7business days. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/29/14 (the “Initial Term”). She paid a total of $239.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 6/26/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition,
her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $553.02 for the remaining paid sessions (refund applied to the same account used for payment).
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness). Members may not engage in any...
businessor enterprise while at the LA Fitness clubs. Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted]membership, this policy was explained to [redacted] He was given warnings and an opportunity to cease these types of activity. However, [redacted] chose to ignore these warnings. Thus, after an investigation and a discussion with [redacted] on November 13, 2014 it was determined necessary to discontinue his membership privileges. The decision torevoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above,we are simply choosing to exercise this right pursuant to his membership agreement.
Please see attached letter.
LA Fitness had been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation accordingly.
Management has made several attempts to contact Ms. [redacted] to discuss her concerns regarding [redacted]’s membership. However, we have not received a return call. In Ms. [redacted]’s complaint, she states that she is seeking a full refund to resolve this matter. Management reviewed the membership for...
[redacted] and noticed that the credit card on file was updated to a new credit card for future monthly payments in 7/2015, when cardholder claims to have cancelled. Prior to complaint a five month refund was granted and we believe this to be a fair and reasonable resolution with no proof of cancel. Should Ms. [redacted] wish to discuss further, we encourage her to call us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Unfortunately this is my second Revdex.com complaint because the first was prematurely closed. I canceled my membership with LA fitness on the 18th of July 2016. I have an email detailing the date and confirmation of cancelling the membership . This business continued to charge my account $160 a month, for the next 4 months. After asking them to reimburse my bank account they then re-cancelled my membership. I asked for them to reimburse me for the $640 that they charged me for. They have not reimbursed me for any amount.I would like the $710 paid back to me, $640 for the 4 months they charged plus the $70 in overdraft fees I have been subject to in my Bank of America account.
Regards,
[redacted]
Management spoke to [redacted] on 2/27/15 and apologize for the incident that occurred in the men's locker room. We ensured [redacted] we would better train our staff as to the proper procedures. Member appreciates the follow up. We believe this matter to be resolved. Thank you.
Our District Vice President, [redacted] R., spoke to members regarding their concerns. We upgraded their memberships from Single Club to Multi Club access and they have agreed to continue training with a different personal trainer at another one of our club locations. [redacted] also reviewed the terms of the...
personal training agreement and program details with them. Members understand that their program includes 4 one-on-one personal training sessions per month (with 6 bonus sessions on the account) and that their trainer will write out 2 workouts for them to follow on their days off (using studiozone virtual trainer for guidance).
Management made an attempt to contact [redacted] on the number provided, it is not in service. An email confirmationwas sent to the email address provided confirming the cancellation of her monthlybilled membership and no further billing will occur. We believe this issue tobe resolved....
Thank you.
Management spoke to [redacted] regarding the cancellation of his monthly billed family membership. He claims to have cancelled shortly after his join date. However, no such cancellation was received.
LA Fitness provides members with the option to cancel their membership at any location between the...
hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, an immediate cancellation has been processed and no further billing will occur and a refund in the amount of $$89.80 will be processed back to the [redacted] card. Refunds take about 5-7 business days to be completed. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contacted member to address his concerns. We got him set up with a couple of new personal trainers that meet his availability, added his wife to share the personal training sessions and they will continue with the remaining personal training agreement term.
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $135.00 for the dues billed on 7/3/16 (refund applied to the same account used for payment).