Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No offer whatsoever was given me.
I spent one year plus driving far out of my way to go to one of their new clubs in Oceanside.
Regards,
[redacted]
by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I have stated before they are taking no responsibility for the fact that their employee lied to my sister. He told her that the contract that he gave her was what I had agreed to pay for when he and I had a VERY different conversation over the phone. I do not live in the area so I couldn't be there. After looking at their [redacted] reviews it is very clear that this company has no soul. I don't know how these crooks sleep at night.Regards,[redacted]
Management spoke with Ms. [redacted] regarding her concerns. Ms. [redacted] states that she was unaware that she would be billed for the last months dues at the POS which equaled $171.34. As a customer consideration, Management agreed to cancel her membership and processed a full refund in the amount of...
$171.34. If her financial institution refuses refund, we will issue a check to the address on file. We believe this matter to be resolved. Thank you.
Our District Vice President, [redacted] R., contacted member regarding her concerns. We did not receive her cancellation request or check payment for the cancellation fee but, after speaking to [redacted], member does not want to cancel after all. Member has been unable to train recently due to her busy work...
schedule and she was under the impression that her sessions expired at the end of each month. However, [redacted] explained that she does not lose her sessions and they roll over each month. Thus, member has elected to continue with the remaining term of her personal training agreement and will resume training when her schedule permits.
LA Fitness processed a refund in the amount of $240.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You did not respond to any other parts of my complaint, including the fact that multiple parts of the agreement were not upheld by members of the training staff at LA Fitness. In addition, we were bribed AND lied to by a member of your company. Since then, we have not been able to get anyone to help us. He told us we would not have to pay any fees if we moved somewhere that was not near an LA Fitness. We knew this might happen, and this is the only reason we agreed to sign up. I want my entire complaint resolved before I will consider giving another penny to LA Fitness.
Regards,
[redacted]
Management spoke to [redacted] on 2/2/15 regarding the cancellation of his membership and [redacted] membership. We confirmed that both memberships have been cancelled effective 1/14/15 and no furtherbilling will occur. The balances in the amount of $39.99 have been waived.Member...
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/10/2016 (the “Initial Term”). Member paid a total of $457.40 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $358.40, beginning 4/10/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
As required by applicable state law governing health club contracts, the personal training agreement member signed included a provision which explained that she could cancel within forty five days of the purchase without any cost to her. The cancellation procedures are on page 1 of the agreement and she did not need to go through club employees in order to request such a cancellation. If it was her intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refund.
Her Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Our VP has made several attempts to contact [redacted] in regards to her concerns. However, we have not received a return call. If she no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted. We encourage [redacted] to return our calls, if she would like to discuss this matter further.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have received a phone call from the director of operations of LA Fitness in [redacted] where the incident happened. She offered an apology and waive the fee if I decided to sign up with LA Fitness again. Unfortunately, I am not going to sign up with LA Fitness again. On August 3rd, I received a phone call from
[redacted] at, I assume headquarters, but was not able to take the call because I was at work. Per her voicemail, she was going to be on vacation until August 7, 2015. I returned her call on August 7 and left her a voicemail. I have not heard from her since.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. Our records indicate a cancellation postmarked 10/11/15 was received and no further bill will occur. Should [redacted] wish to discuss his concerns further we encourage him to...
return our call. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/21/15 (the “Initial Term”). Member paid a total of $459.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. She further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 2/21/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist. It should also be noted that, after signing digitally, copies of the agreement and New Client Checklist were printed and member signed the printed copies as well (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. After receiving this complaint from your office, our District Vice President contacted member and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However member elected not to take advantage of the offer at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it at a later date. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management tried to contact Mr. [redacted] to discuss his concerns. Management spoke with Ms. [redacted], who said that Mr. [redacted] was unavailable and we provided her our contact information. We encourage Mr. [redacted] to return our calls so we can adequately discuss his concerns. Thank you.
Management made an attempt on 8/7/15 to contact[redacted] via email to the email address provided [redacted] as well as providing a contact number to speak to a manager. We have not received a return call or a reply to our email. We encourage Mr. [redacted] to do so in order to discuss his concerns further. Thank you.
Our District Vice President, [redacted] M., has spoken to member on several occasions regarding her concerns. [redacted] outlined what was expected of the personal training program and informed member that she was able to work with four other great trainers available to her at the club. Furthermore, he also...
informed member that we would allow her to try each trainer, at no additional cost to her, until she found one that fit her specific needs. Thus, LA Fitness stands ready to address her concerns and provide member with the services for which she contracted. However, member declined to work with any other trainer. This does not entitle her to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, LA Fitness has since received a written cancellation request from member along with a letter from her doctor. LA Fitness complies with applicable laws governing members’ cancellation rights. If a member sends notice requesting cancellation on the grounds of a qualifying disability, LA Fitness will promptly cancel that member’s health club contract. We received member’s doctor’s letter dated 8/21/17 and immediately cancelled her membership and stopped all billing upon notification. It should be noted that her account reflected an outstanding balance in the amount of $228.00 from August’s monthly payment which was due on 8/10/17, prior to her qualifying cancellation request. We have waived this outstanding balance and have not billed her since her notification and request to cancel. LA Fitness is not required however to issue a refund for the costs of any services purchased by the member and provided by the health club prior to the health club’s receipt of a member’s cancellation notice.
A copy of the correct agreement has been attached. As outlined in our initial response, LA Fitness released member her from this obligation to make the remaining payments due under her agreement. Additionally, we will not pursue her for the outstanding balance she currently owes. We were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The District Manager [redacted] that I spoke with was very efficient in responding to my request and apologized for what had happened. He did go above and beyond to resolve this. Thank you so much.
Regards,
[redacted]
Our District Vice President contacted member regarding his concerns. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement....
However, we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the reduced cancelation fee and paid the cancellation fee on 12/22/15. We cancelled the remaining term of his personal training agreement accordingly.
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After my experience with La Fitness I want to cancel my membership without penalty however instead of doing so they add 2 more sessions in an attempt for me to continue to pay for a service that I was not satified with.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No offer whatsoever was given me.
I spent one year plus driving far out of my way to go to one of their new clubs in Oceanside.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I have stated before they are taking no responsibility for the fact that their employee lied to my sister. He told her that the contract that he gave her was what I had agreed to pay for when he and I had a VERY different conversation over the phone. I do not live in the area so I couldn't be there. After looking at their [redacted] reviews it is very clear that this company has no soul. I don't know how these crooks sleep at night.Regards,[redacted]
Management spoke with Ms. [redacted] regarding her concerns. Ms. [redacted] states that she was unaware that she would be billed for the last months dues at the POS which equaled $171.34. As a customer consideration, Management agreed to cancel her membership and processed a full refund in the amount of...
$171.34. If her financial institution refuses refund, we will issue a check to the address on file. We believe this matter to be resolved. Thank you.
Our District Vice President, [redacted] R., contacted member regarding her concerns. We did not receive her cancellation request or check payment for the cancellation fee but, after speaking to [redacted], member does not want to cancel after all. Member has been unable to train recently due to her busy work...
schedule and she was under the impression that her sessions expired at the end of each month. However, [redacted] explained that she does not lose her sessions and they roll over each month. Thus, member has elected to continue with the remaining term of her personal training agreement and will resume training when her schedule permits.
LA Fitness processed a refund in the amount of $240.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You did not respond to any other parts of my complaint, including the fact that multiple parts of the agreement were not upheld by members of the training staff at LA Fitness. In addition, we were bribed AND lied to by a member of your company. Since then, we have not been able to get anyone to help us. He told us we would not have to pay any fees if we moved somewhere that was not near an LA Fitness. We knew this might happen, and this is the only reason we agreed to sign up. I want my entire complaint resolved before I will consider giving another penny to LA Fitness.
Regards,
[redacted]
Management spoke to [redacted] on 2/2/15 regarding the cancellation of his membership and [redacted] membership. We confirmed that both memberships have been cancelled effective 1/14/15 and no furtherbilling will occur. The balances in the amount of $39.99 have been waived.Member...
is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/10/2016 (the “Initial Term”). Member paid a total of $457.40 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $358.40, beginning 4/10/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
As required by applicable state law governing health club contracts, the personal training agreement member signed included a provision which explained that she could cancel within forty five days of the purchase without any cost to her. The cancellation procedures are on page 1 of the agreement and she did not need to go through club employees in order to request such a cancellation. If it was her intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refund.
Her Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Our VP has made several attempts to contact [redacted] in regards to her concerns. However, we have not received a return call. If she no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted. We encourage [redacted] to return our calls, if she would like to discuss this matter further.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have received a phone call from the director of operations of LA Fitness in [redacted] where the incident happened. She offered an apology and waive the fee if I decided to sign up with LA Fitness again. Unfortunately, I am not going to sign up with LA Fitness again. On August 3rd, I received a phone call from
[redacted] at, I assume headquarters, but was not able to take the call because I was at work. Per her voicemail, she was going to be on vacation until August 7, 2015. I returned her call on August 7 and left her a voicemail. I have not heard from her since.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. Our records indicate a cancellation postmarked 10/11/15 was received and no further bill will occur. Should [redacted] wish to discuss his concerns further we encourage him to...
return our call. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/21/15 (the “Initial Term”). Member paid a total of $459.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. She further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 2/21/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist. It should also be noted that, after signing digitally, copies of the agreement and New Client Checklist were printed and member signed the printed copies as well (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. After receiving this complaint from your office, our District Vice President contacted member and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However member elected not to take advantage of the offer at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it at a later date. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management tried to contact Mr. [redacted] to discuss his concerns. Management spoke with Ms. [redacted], who said that Mr. [redacted] was unavailable and we provided her our contact information. We encourage Mr. [redacted] to return our calls so we can adequately discuss his concerns. Thank you.
Management made an attempt on 8/7/15 to contact[redacted] via email to the email address provided [redacted] as well as providing a contact number to speak to a manager. We have not received a return call or a reply to our email. We encourage Mr. [redacted] to do so in order to discuss his concerns further. Thank you.
Our District Vice President, [redacted] M., has spoken to member on several occasions regarding her concerns. [redacted] outlined what was expected of the personal training program and informed member that she was able to work with four other great trainers available to her at the club. Furthermore, he also...
informed member that we would allow her to try each trainer, at no additional cost to her, until she found one that fit her specific needs. Thus, LA Fitness stands ready to address her concerns and provide member with the services for which she contracted. However, member declined to work with any other trainer. This does not entitle her to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, LA Fitness has since received a written cancellation request from member along with a letter from her doctor. LA Fitness complies with applicable laws governing members’ cancellation rights. If a member sends notice requesting cancellation on the grounds of a qualifying disability, LA Fitness will promptly cancel that member’s health club contract. We received member’s doctor’s letter dated 8/21/17 and immediately cancelled her membership and stopped all billing upon notification. It should be noted that her account reflected an outstanding balance in the amount of $228.00 from August’s monthly payment which was due on 8/10/17, prior to her qualifying cancellation request. We have waived this outstanding balance and have not billed her since her notification and request to cancel. LA Fitness is not required however to issue a refund for the costs of any services purchased by the member and provided by the health club prior to the health club’s receipt of a member’s cancellation notice.
A copy of the correct agreement has been attached. As outlined in our initial response, LA Fitness released member her from this obligation to make the remaining payments due under her agreement. Additionally, we will not pursue her for the outstanding balance she currently owes. We were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The District Manager [redacted] that I spoke with was very efficient in responding to my request and apologized for what had happened. He did go above and beyond to resolve this. Thank you so much.
Regards,
[redacted]
Our District Vice President contacted member regarding his concerns. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement....
However, we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the reduced cancelation fee and paid the cancellation fee on 12/22/15. We cancelled the remaining term of his personal training agreement accordingly.
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After my experience with La Fitness I want to cancel my membership without penalty however instead of doing so they add 2 more sessions in an attempt for me to continue to pay for a service that I was not satified with.
Regards,
[redacted]