Greetings,
The issue here is I requested the change of the home club location for which I contacted LA fitness support after being held over phone couple of times. The confusion here is they want me to take multi club access which I don't need. I still need single club access but to a nearby...
location instead of driving 20 miles to and fro.
Thanks,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/29/14 (the “Initial Term”). She paid a total of $239.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 6/26/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition,
her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action of lowering my payments back down to the initial payments before the master training upgrade and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/29/14 (the “Initial Term”). She paid a total of $239.00 up front, which included the enrollment fee, processing fee and payment for...
the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 6/26/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Member may contact the Operations Manager at her local club or our Member Service Department at [redacted] for the exact amount and for processing. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President contacted member to address his concerns. We got him set up with a couple of new personal trainers that meet his availability, added his wife to share the personal training sessions and they will continue with the remaining personal training agreement term.
LA Fitness processed a refund in the amount of $240.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have already refunded me the money and I an satisfied with the resolution.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns with the charges processed during the sign up of a new membership for his mother. Mr. [redacted] expressed frustration with the lack of responsiveness by the membership manager when contacting the club to discuss a discrepancy in the amount billed. We...
apologize for the experience he had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members. We confirmed the cancellation was completed on 9/4/2017 and a full refund in amount of $158.98 has been processed back to the [redacted] card on file for [redacted] membership. Member is satisfied and we believe this matter to be resolved. Thank you.
Management spoke to Ms. [redacted] on 12/15/14 regarding the cancellationof her monthly billed membership. Ms. [redacted] states she mailed in acancellation on 9/28/14. We did not receive a cancellation request however as acourtesy we have issued a refund in the amount of $20.00 and processed animmediate...
cancellation. No further billing will occur. Member is satisfied. Thankyou.
Management spoke with Ms. [redacted] regarding her concerns. Ms. [redacted] states that she was unaware that she would be billed for the last months dues at the POS which equaled $171.34. As a customer consideration, Management agreed to cancel her membership and processed a full refund in the amount of...
$171.34. If her financial institution refuses refund, we will issue a check to the address on file. We believe this matter to be resolved. Thank you.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/20/14 (the “Initial Term”). She paid a total of $169.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $110.00 each, every four weeks, beginning 11/17/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since the initial payments of $84.50. Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and a refund in the amount of $216.67 for July's monthly payment was processed on 8/4/17 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that while the proposed action does resolve my complaint vis the included service facilities, and I have accepted their offer of remediation, I want to make sure it is clear that the explanation by the business is factually in error.The sales agent deliberately mis-sold a lesser product, but very specifically represented it as having the superior product's facilities. At no time did the sales representative even mention that there was an 'additional' fee 'facility' to be able to book the court, and that the product he was selling me did not include it. I had already told the sales rep. that a product that did not allow me to book/use a court and had a price-point above $500 would be insufficient to justify the addition of LA Fitness as a second membership. because I already have a fully=paid multi-club membership elsewhere and I was only interested in the racquetball court facility. It's very simple: He lied to induce me to pay $495 for what they now say was a lesser product, gambling that I would be so 'invested' when I finally found out he'd lied, that they could bully me into paying an additional $180 to get it. In truth, I simply would not have purchased any LA Fitness product at $680.LA Fitness' claim that they 'allow' use of the court if it is not in-use is sophistry. According to what they say, you can't book the court, but then you also cannot walk-in because someone else may book the court online and kick you out. If you come in and they tell you it's "free at X-time", you still have no way to be sure if you come back that it won't be booked in the meantime, or that you won't be kicked out. It's pure sophistry. I have accepted their rectification, but Revdex.com should not be fooled by the 'plausible deniability' excuse. I believe they are using this as a bait-and-switch sales tactic and that I probably am not the only person to have fallen victim to it. I'm just the only one to filed a complaint so far, and to have drafted a letter of complaint to their VP of Operations, Mr.[redacted] about this locations' practices.
Regards,
[redacted] [redacted]
A copy of the correct agreement has been attached. As outlined in our initial response, LA Fitness released member her from this obligation to make the remaining payments due under her agreement. Additionally, we will not pursue her for the outstanding balance she currently owes. We were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the cancellation of his monthly dues membership. However, we have not received a return call from Mr. [redacted]. Mr. [redacted] states that he has made previous attempts to cancel, but LA Fitness did...
not have a record of a valid cancellation request being received. For that reason, the next month’s dues was billed to his account. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, as that is when a manager is present who can process such a cancellation. However, we strongly encourage members to simply send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occur. As a courtesy, we have cancelled his monthly dues membership with no further billing. Should Mr. [redacted] need additional assistance, we encourage him to return our calls so we can adequately discuss any other resolution options. Thank you.
Member purchased personal training services with a Master trainer pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 3/5/14 (the “Initial Term”). She paid a total of $1,049.00 up front which included the enrollment fee, processing fee and the...
first four weeks of sessions. She further agreed to make 12 more payments, in the amount of $900.00, through EFT (Electronic Funds Transfer) every four weeks, beginning 4/2/14, for the remainder of the initial term. These terms are clearly outlined on page 1 of her agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of 52 weeks. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received one phone call from LA Fitness. My number is [redacted] I'm curious on why they did not leave me a phone # to call back. The home club has not been helpful. I would like a number to an manager higher than club level or a corp# I can call.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.
I request for LA Fitness to return my the amount I paid. I never used the gym or the personal training sessions. Per my medical advice, I cannot engage in any physical activity. As such, I request refund of my initial deposit of $100.00 paid on September 2, 2016Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/13/14 (the “Initial Term”). She paid a total of $250.00 up front, which included the enrollment fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 10/11/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Her agreement also contains a cancellation right that allows her to terminate the agreement early if she becomes permanently disabled and the disability is fully described and confirmed by a physician. However, the note provided by member did not confirm such a disability. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has released member from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Greetings,
The issue here is I requested the change of the home club location for which I contacted LA fitness support after being held over phone couple of times. The confusion here is they want me to take multi club access which I don't need. I still need single club access but to a nearby...
location instead of driving 20 miles to and fro.
Thanks,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/29/14 (the “Initial Term”). She paid a total of $239.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 6/26/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition,
her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action of lowering my payments back down to the initial payments before the master training upgrade and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/29/14 (the “Initial Term”). She paid a total of $239.00 up front, which included the enrollment fee, processing fee and payment for...
the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 6/26/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Member may contact the Operations Manager at her local club or our Member Service Department at [redacted] for the exact amount and for processing. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President contacted member to address his concerns. We got him set up with a couple of new personal trainers that meet his availability, added his wife to share the personal training sessions and they will continue with the remaining personal training agreement term.
LA Fitness processed a refund in the amount of $240.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have already refunded me the money and I an satisfied with the resolution.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns with the charges processed during the sign up of a new membership for his mother. Mr. [redacted] expressed frustration with the lack of responsiveness by the membership manager when contacting the club to discuss a discrepancy in the amount billed. We...
apologize for the experience he had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members. We confirmed the cancellation was completed on 9/4/2017 and a full refund in amount of $158.98 has been processed back to the [redacted] card on file for [redacted] membership. Member is satisfied and we believe this matter to be resolved. Thank you.
Management spoke to Ms. [redacted] on 12/15/14 regarding the cancellationof her monthly billed membership. Ms. [redacted] states she mailed in acancellation on 9/28/14. We did not receive a cancellation request however as acourtesy we have issued a refund in the amount of $20.00 and processed animmediate...
cancellation. No further billing will occur. Member is satisfied. Thankyou.
Management spoke with Ms. [redacted] regarding her concerns. Ms. [redacted] states that she was unaware that she would be billed for the last months dues at the POS which equaled $171.34. As a customer consideration, Management agreed to cancel her membership and processed a full refund in the amount of...
$171.34. If her financial institution refuses refund, we will issue a check to the address on file. We believe this matter to be resolved. Thank you.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/20/14 (the “Initial Term”). She paid a total of $169.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $110.00 each, every four weeks, beginning 11/17/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since the initial payments of $84.50. Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and a refund in the amount of $216.67 for July's monthly payment was processed on 8/4/17 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that while the proposed action does resolve my complaint vis the included service facilities, and I have accepted their offer of remediation, I want to make sure it is clear that the explanation by the business is factually in error.The sales agent deliberately mis-sold a lesser product, but very specifically represented it as having the superior product's facilities. At no time did the sales representative even mention that there was an 'additional' fee 'facility' to be able to book the court, and that the product he was selling me did not include it. I had already told the sales rep. that a product that did not allow me to book/use a court and had a price-point above $500 would be insufficient to justify the addition of LA Fitness as a second membership. because I already have a fully=paid multi-club membership elsewhere and I was only interested in the racquetball court facility. It's very simple: He lied to induce me to pay $495 for what they now say was a lesser product, gambling that I would be so 'invested' when I finally found out he'd lied, that they could bully me into paying an additional $180 to get it. In truth, I simply would not have purchased any LA Fitness product at $680.LA Fitness' claim that they 'allow' use of the court if it is not in-use is sophistry. According to what they say, you can't book the court, but then you also cannot walk-in because someone else may book the court online and kick you out. If you come in and they tell you it's "free at X-time", you still have no way to be sure if you come back that it won't be booked in the meantime, or that you won't be kicked out. It's pure sophistry. I have accepted their rectification, but Revdex.com should not be fooled by the 'plausible deniability' excuse. I believe they are using this as a bait-and-switch sales tactic and that I probably am not the only person to have fallen victim to it. I'm just the only one to filed a complaint so far, and to have drafted a letter of complaint to their VP of Operations, Mr.[redacted] about this locations' practices.
Regards,
[redacted] [redacted]
A copy of the correct agreement has been attached. As outlined in our initial response, LA Fitness released member her from this obligation to make the remaining payments due under her agreement. Additionally, we will not pursue her for the outstanding balance she currently owes. We were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the cancellation of his monthly dues membership. However, we have not received a return call from Mr. [redacted]. Mr. [redacted] states that he has made previous attempts to cancel, but LA Fitness did...
not have a record of a valid cancellation request being received. For that reason, the next month’s dues was billed to his account. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, as that is when a manager is present who can process such a cancellation. However, we strongly encourage members to simply send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occur. As a courtesy, we have cancelled his monthly dues membership with no further billing. Should Mr. [redacted] need additional assistance, we encourage him to return our calls so we can adequately discuss any other resolution options. Thank you.
Member purchased personal training services with a Master trainer pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 3/5/14 (the “Initial Term”). She paid a total of $1,049.00 up front which included the enrollment fee, processing fee and the...
first four weeks of sessions. She further agreed to make 12 more payments, in the amount of $900.00, through EFT (Electronic Funds Transfer) every four weeks, beginning 4/2/14, for the remainder of the initial term. These terms are clearly outlined on page 1 of her agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of 52 weeks. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received one phone call from LA Fitness. My number is [redacted] I'm curious on why they did not leave me a phone # to call back. The home club has not been helpful. I would like a number to an manager higher than club level or a corp# I can call.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.
I request for LA Fitness to return my the amount I paid. I never used the gym or the personal training sessions. Per my medical advice, I cannot engage in any physical activity. As such, I request refund of my initial deposit of $100.00 paid on September 2, 2016Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/13/14 (the “Initial Term”). She paid a total of $250.00 up front, which included the enrollment fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 10/11/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response. Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Her agreement also contains a cancellation right that allows her to terminate the agreement early if she becomes permanently disabled and the disability is fully described and confirmed by a physician. However, the note provided by member did not confirm such a disability. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has released member from her obligation to the remaining personal training agreement term with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.