Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
---I do not agree with LA Fitness' claims and assertions for the following reasons: I did not authorize, I did not sign any agreement pertaining to those charges, I did not allow anybody to charge to my card, I did not accept anything in writing, or electronically or by any other means of any agreement in relation therewith. I did not create any contract for which is the basis of those charges and no authorization, neither expressed nor implied, was ever given to charge my credit card for any part of a training agreement to be billed or for any length thereof. In a response from LA FITNESS forwarded to me by my banking institution who has gladly assisted with this matter, LA FITNESS has falsified my signature with an initial of JJ and or an "SA" for "see attached". LA FITNESS provided said agreement which I am attaching in this response, to purport that I agreed and I authorized something that is clearly not mine, and without my authorization, acceptance, consent, and acknowledgment. This presented documentation, which they claim substantiates my participation in the transaction and as authorization is false, falsified, and fraudulent in nature. THERE IS NO VALID AGREEMENT, the AGREEMENT THEY PRESENTED IS VOID, and UNENFORCEABLE. I DID NOT SIGN ANYTHING TO SUBSTANTIATE LA FITNESS CHARGING MY CARD. No one from LA Fitness has contacted me about this, no one from their corporate office replied to my 2 email attempts. LA Fitness did not express any doubt when one of their VPs gave an OK for these unauthorized transactions and improperly signed agreements to be acceptable. This is not standard business operating procedures to falsify a signature and write SA or see attached in place of an actual cardholder signature. I never stepped foot or checked-in in alhambra where you claim this agreement was executed. The contract you created is fraudulent and is not binding; your fraudulent business practices should not be tolerated. A credit in the full amount is due, and warranted. If a full credit is not issued, I will take this case wherever I can get relief plus applicable damages. For your reference, I am attaching documentation from my dispute with my financial institution for some of these charges, all of which is still pending at this time.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/31/14 (the “Initial Term”). She paid a total of $149.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 11/28/14, for the remainder of the Initial Term. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Our records do not reflect that member has paid such a fee to terminate her agreement early. Thus, billing has continued in accordance with the terms of her agreement. It should be noted that her personal training agreement also contains a provision that allows her to terminate her agreement early without a fee if she becomes physically unable to avail herself of a substantial portion of the services. Such a cancellation shall be authorized upon member furnishing certification of such a disability by a physician. LA Fitness will honor either of these cancellation provisions of member’s agreement should be elect to take advantage of them. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 1/22/15 regarding the status of his refund for his monthly billed fitness membership. After some research we have issued a refund to the correct [redacted] in the amount of$187.85 on 1/23/15. We apologize for any inconvenience this may have caused. We...
Management has spoken to [redacted] regarding his monthly dues billed fitness membership. We advised him that he is paying the current rate for a multi club single state membership at the monthly billed amount of $29.99. We will have to decline his request of a rate reduction due to him being at...
the current rate. No further action will be taken. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. Management states that HVAC issue has been addressed and is blowing out cool air. We encourage Ms. [redacted] to return our call so we can adequately...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am unsatisfied with this response. As I stated in my previous complaint, I came into the store to cancel twice. I shouldn't take multiple trips to ONE location in order till cancel ONE membership. A business should not have consumers jumping through hoops because they are no longer interested in their services. The day I cancelled my membership is the day that my pt should have been cancelled along with any fees billed but that was not The case.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/21/14 (the “Initial Term”). Member paid a total of $380.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $280.00 each, every four weeks, beginning 9/18/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response).Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Mr. [redacted]. We have yet to receive a return call. We encourage him to return our call to discuss his concerns further or contact his home club. Thank you
Management spoke to [redacted] on 10/20/15 after explaining the charges and the misunderstanding that occurred when he joined online. We agreed to refund the NSF fees and the monthly dues do to non-usage. Total refund amount is $79.70 back to the [redacted] card. Refunds take about 5-7 business days to...
be refunded. [redacted] agreed to keep his membership and pay the balance in the amount of $171.61 by the end of this month. Member is satisfied. Thank you.
Management spoke to member regarding her complaint. Member requested to cancel her membership and was advised that she needed to buyout her contract to cancel. To resolve this matter as a courtesy, management will cancel this membership and her fiancés membership. We will also waive the buyout...
fee to cancel. We believe this matter to be resolved. Thank you.
Management has contacted Ms. [redacted] in
regards to her request to be removed from our call logs. We assured Ms. [redacted]
her contact information has been removed from such lists. Should Ms. [redacted] wish
to discuss further we encourage her to return our call. Thank you....
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/24/14 (the “Initial Term”). Member paid a total of $409.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $350.00 each, every four weeks, beginning 11/21/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it.
Our District Vice President, [redacted], has made several attempts to contact member regarding her concerns but his calls have not been returned. Member’s personal training agreement does not include nutrition advise or counseling. Thus, there is no grounds to terminate the agreement early without...
a fee. If member no longer wishes to continue with the service, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of member’s agreement should be elect to take advantage of it. Otherwise, we encourage member to return our District Manager’s call at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have proof that the membership was created without my authorization. I will accept nothing less than 60 month refund or credit towards my existing membership. Or I will file a claim against LA Fitness in small claims court.
Regards,
[redacted]
A full refund was processed. $32.05 was refunded back to the [redacted] card on 2/13/15 and $90.84 was refunded on 2/25/15. No further action will be taken. This issue has been resolved. Thank you.
The first page of the personal training agreement reflects a 3 day right to cancel in accordance with [redacted] state law. However, LA Fitness includes a 10 day right to cancel in the personal training agreement as a customer service consideration for our members to allow them additional time to review the agreement and use the service should they still choose to cancel the agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
---I do not agree with LA Fitness' claims and assertions for the following reasons: I did not authorize, I did not sign any agreement pertaining to those charges, I did not allow anybody to charge to my card, I did not accept anything in writing, or electronically or by any other means of any agreement in relation therewith. I did not create any contract for which is the basis of those charges and no authorization, neither expressed nor implied, was ever given to charge my credit card for any part of a training agreement to be billed or for any length thereof. In a response from LA FITNESS forwarded to me by my banking institution who has gladly assisted with this matter, LA FITNESS has falsified my signature with an initial of JJ and or an "SA" for "see attached". LA FITNESS provided said agreement which I am attaching in this response, to purport that I agreed and I authorized something that is clearly not mine, and without my authorization, acceptance, consent, and acknowledgment. This presented documentation, which they claim substantiates my participation in the transaction and as authorization is false, falsified, and fraudulent in nature. THERE IS NO VALID AGREEMENT, the AGREEMENT THEY PRESENTED IS VOID, and UNENFORCEABLE. I DID NOT SIGN ANYTHING TO SUBSTANTIATE LA FITNESS CHARGING MY CARD. No one from LA Fitness has contacted me about this, no one from their corporate office replied to my 2 email attempts. LA Fitness did not express any doubt when one of their VPs gave an OK for these unauthorized transactions and improperly signed agreements to be acceptable. This is not standard business operating procedures to falsify a signature and write SA or see attached in place of an actual cardholder signature. I never stepped foot or checked-in in alhambra where you claim this agreement was executed. The contract you created is fraudulent and is not binding; your fraudulent business practices should not be tolerated. A credit in the full amount is due, and warranted. If a full credit is not issued, I will take this case wherever I can get relief plus applicable damages. For your reference, I am attaching documentation from my dispute with my financial institution for some of these charges, all of which is still pending at this time.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/31/14 (the “Initial Term”). She paid a total of $149.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 11/28/14, for the remainder of the Initial Term. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Our records do not reflect that member has paid such a fee to terminate her agreement early. Thus, billing has continued in accordance with the terms of her agreement. It should be noted that her personal training agreement also contains a provision that allows her to terminate her agreement early without a fee if she becomes physically unable to avail herself of a substantial portion of the services. Such a cancellation shall be authorized upon member furnishing certification of such a disability by a physician. LA Fitness will honor either of these cancellation provisions of member’s agreement should be elect to take advantage of them. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 1/22/15 regarding the status of his refund for his monthly billed fitness membership. After some research we have issued a refund to the correct [redacted] in the amount of$187.85 on 1/23/15. We apologize for any inconvenience this may have caused. We...
believe this matter to be resolved. Thank you.
Management has spoken to [redacted] regarding his monthly dues billed fitness membership. We advised him that he is paying the current rate for a multi club single state membership at the monthly billed amount of $29.99. We will have to decline his request of a rate reduction due to him being at...
the current rate. No further action will be taken. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. Management states that HVAC issue has been addressed and is blowing out cool air. We encourage Ms. [redacted] to return our call so we can adequately...
respond to her concerns. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am unsatisfied with this response. As I stated in my previous complaint, I came into the store to cancel twice. I shouldn't take multiple trips to ONE location in order till cancel ONE membership. A business should not have consumers jumping through hoops because they are no longer interested in their services. The day I cancelled my membership is the day that my pt should have been cancelled along with any fees billed but that was not The case.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/21/14 (the “Initial Term”). Member paid a total of $380.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $280.00 each, every four weeks, beginning 9/18/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response).Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Mr. [redacted]. We have yet to receive a return call. We encourage him to return our call to discuss his concerns further or contact his home club. Thank you
Management spoke to [redacted] on 10/20/15 after explaining the charges and the misunderstanding that occurred when he joined online. We agreed to refund the NSF fees and the monthly dues do to non-usage. Total refund amount is $79.70 back to the [redacted] card. Refunds take about 5-7 business days to...
be refunded. [redacted] agreed to keep his membership and pay the balance in the amount of $171.61 by the end of this month. Member is satisfied. Thank you.
Management spoke to member regarding her complaint. Member requested to cancel her membership and was advised that she needed to buyout her contract to cancel. To resolve this matter as a courtesy, management will cancel this membership and her fiancés membership. We will also waive the buyout...
fee to cancel. We believe this matter to be resolved. Thank you.
Management has contacted Ms. [redacted] in
regards to her request to be removed from our call logs. We assured Ms. [redacted]
her contact information has been removed from such lists. Should Ms. [redacted] wish
to discuss further we encourage her to return our call. Thank you....
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/24/14 (the “Initial Term”). Member paid a total of $409.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $350.00 each, every four weeks, beginning 11/21/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it.
Our District Vice President, [redacted], has made several attempts to contact member regarding her concerns but his calls have not been returned. Member’s personal training agreement does not include nutrition advise or counseling. Thus, there is no grounds to terminate the agreement early without...
a fee. If member no longer wishes to continue with the service, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of member’s agreement should be elect to take advantage of it. Otherwise, we encourage member to return our District Manager’s call at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have proof that the membership was created without my authorization. I will accept nothing less than 60 month refund or credit towards my existing membership. Or I will file a claim against LA Fitness in small claims court.
Regards,
[redacted]
LA Fitness reinstated the remaining expired sessions and they have been made available for member's wife to use.
A full refund was processed. $32.05 was refunded back to the [redacted] card on 2/13/15 and $90.84 was refunded on 2/25/15. No further action will be taken. This issue has been resolved. Thank you.
The first page of the personal training agreement reflects a 3 day right to cancel in accordance with [redacted] state law. However, LA Fitness includes a 10 day right to cancel in the personal training agreement as a customer service consideration for our members to allow them additional time to review the agreement and use the service should they still choose to cancel the agreement.
LA Fitness cancelled member's personal training agreement and processed a full refund on 2/21/15 (refund applied to the same account used for payment)