The first page of the personal training agreement reflects a 3 day right to cancel in accordance with [redacted] state law. However, LA Fitness includes a 10 day right to cancel in the personal training agreement as a customer service consideration for our members to allow them additional time to review the agreement and use the service should they still choose to cancel the agreement.
LA Fitness contacted member regarding his concerns and we have cancelled the remaining term of his personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
---I do not agree with LA Fitness' claims and assertions for the following reasons: I did not authorize, I did not sign any agreement pertaining to those charges, I did not allow anybody to charge to my card, I did not accept anything in writing, or electronically or by any other means of any agreement in relation therewith. I did not create any contract for which is the basis of those charges and no authorization, neither expressed nor implied, was ever given to charge my credit card for any part of a training agreement to be billed or for any length thereof. In a response from LA FITNESS forwarded to me by my banking institution who has gladly assisted with this matter, LA FITNESS has falsified my signature with an initial of JJ and or an "SA" for "see attached". LA FITNESS provided said agreement which I am attaching in this response, to purport that I agreed and I authorized something that is clearly not mine, and without my authorization, acceptance, consent, and acknowledgment. This presented documentation, which they claim substantiates my participation in the transaction and as authorization is false, falsified, and fraudulent in nature. THERE IS NO VALID AGREEMENT, the AGREEMENT THEY PRESENTED IS VOID, and UNENFORCEABLE. I DID NOT SIGN ANYTHING TO SUBSTANTIATE LA FITNESS CHARGING MY CARD. No one from LA Fitness has contacted me about this, no one from their corporate office replied to my 2 email attempts. LA Fitness did not express any doubt when one of their VPs gave an OK for these unauthorized transactions and improperly signed agreements to be acceptable. This is not standard business operating procedures to falsify a signature and write SA or see attached in place of an actual cardholder signature. I never stepped foot or checked-in in alhambra where you claim this agreement was executed. The contract you created is fraudulent and is not binding; your fraudulent business practices should not be tolerated. A credit in the full amount is due, and warranted. If a full credit is not issued, I will take this case wherever I can get relief plus applicable damages. For your reference, I am attaching documentation from my dispute with my financial institution for some of these charges, all of which is still pending at this time.
Regards,
[redacted]
Management spoke to [redacted] on 12/17/14 regarding the cancellation of [redacted] membership. [redacted] states she has made several attempts to cancel his membership. Our cancellation policystates to mail in a request to our California designated address. We...
also suggest items mailed to us, should be sent certified and or registered, return receipt requested, for members own proof of confirmation mailed to our California address. With no confirmation of a prior cancellation, typically no refund would be issued. As a courtesy a 4 month refund was honored in the amount of $127.16 back to the [redacted] card. Refunds takeabout 5-7 business days to be refunded. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/31/14 (the “Initial Term”). She paid a total of $149.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 11/28/14, for the remainder of the Initial Term. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Our records do not reflect that member has paid such a fee to terminate her agreement early. Thus, billing has continued in accordance with the terms of her agreement. It should be noted that her personal training agreement also contains a provision that allows her to terminate her agreement early without a fee if she becomes physically unable to avail herself of a substantial portion of the services. Such a cancellation shall be authorized upon member furnishing certification of such a disability by a physician. LA Fitness will honor either of these cancellation provisions of member’s agreement should be elect to take advantage of them. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/24/14 (the “Initial Term”). Member paid a total of $409.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $350.00 each, every four weeks, beginning 11/21/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it.
A full refund was processed. $32.05 was refunded back to the [redacted] card on 2/13/15 and $90.84 was refunded on 2/25/15. No further action will be taken. This issue has been resolved. Thank you.
Management spoke to [redacted] on 1/22/15 regarding the status of his refund for his monthly billed fitness membership. After some research we have issued a refund to the correct [redacted] in the amount of$187.85 on 1/23/15. We apologize for any inconvenience this may have caused. We...
Member’s schedule their personal training sessions using their regular fitness membership barcode number. At the time of our response (2/10/15), member’s existing fitness membership barcode number [redacted], which was originally purchased at our [redacted] location on 1/30/14, was the membership that was set up to schedule personal training sessions. However, as explained by member, she rejoined on a new fitness membership through her employer’s corporate wellness rate, thus was issued a new barcode number. We were not aware of this change at the time of our initial response. The new barcode number has now been linked to the personal training membership and she should have no issues scheduling personal training sessions. We apologize for any inconvenience this may have caused.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 8/21/14 (the “Initial Term”). At the time of the sale, she paid a total of $292.67 which included the enrollment fee, processing fee and the first...
four weeks of sessions. She further agreed to make 12 more payments, in the amount of $180.80, every four weeks, beginning 9/18/14, for the remainder of the initial term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response).
As acknowledged by member, her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 11/12/15 (the “Initial Term”). Member paid a total of $330.00 up front, which included the processing fee and...
payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 12/12/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Mr. [redacted]. We have yet to receive a return call. We encourage him to return our call to discuss his concerns further or contact his home club. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive a contract, nor did I agree to any additional payments aside from my monthly payments for my normal gym membership until I was satisfied with the trial service. Furthermore, the first month of this service was described as free sessions that would lead to a paid service If I tried it out and liked it which I did not and I was abused to the point of asthma attack. I have been harassed by a member of LA fitness staff in regard to this matter. Regards,[redacted]
Management spoke to [redacted] regarding his Paid in Full fitness membership. He states he has relocated and provided proof of this relocation. Since it is within the guidelines to cancel and receive a pro-rated refund his request has been honored. A refund in the amount of $995.13 has been refunded...
back to the Amex card. Refunds take about 5-7 business days to be refunded. Mr. [redacted] is satisfied and we believe this matter to be resolved. Thank you.
The first page of the personal training agreement reflects a 3 day right to cancel in accordance with [redacted] state law. However, LA Fitness includes a 10 day right to cancel in the personal training agreement as a customer service consideration for our members to allow them additional time to review the agreement and use the service should they still choose to cancel the agreement.
LA Fitness contacted member regarding his concerns and we have cancelled the remaining term of his personal training agreement with no further billing or obligation.
LA Fitness processed a refund in the amount of $594.00 on 10/10/17 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
---I do not agree with LA Fitness' claims and assertions for the following reasons: I did not authorize, I did not sign any agreement pertaining to those charges, I did not allow anybody to charge to my card, I did not accept anything in writing, or electronically or by any other means of any agreement in relation therewith. I did not create any contract for which is the basis of those charges and no authorization, neither expressed nor implied, was ever given to charge my credit card for any part of a training agreement to be billed or for any length thereof. In a response from LA FITNESS forwarded to me by my banking institution who has gladly assisted with this matter, LA FITNESS has falsified my signature with an initial of JJ and or an "SA" for "see attached". LA FITNESS provided said agreement which I am attaching in this response, to purport that I agreed and I authorized something that is clearly not mine, and without my authorization, acceptance, consent, and acknowledgment. This presented documentation, which they claim substantiates my participation in the transaction and as authorization is false, falsified, and fraudulent in nature. THERE IS NO VALID AGREEMENT, the AGREEMENT THEY PRESENTED IS VOID, and UNENFORCEABLE. I DID NOT SIGN ANYTHING TO SUBSTANTIATE LA FITNESS CHARGING MY CARD. No one from LA Fitness has contacted me about this, no one from their corporate office replied to my 2 email attempts. LA Fitness did not express any doubt when one of their VPs gave an OK for these unauthorized transactions and improperly signed agreements to be acceptable. This is not standard business operating procedures to falsify a signature and write SA or see attached in place of an actual cardholder signature. I never stepped foot or checked-in in alhambra where you claim this agreement was executed. The contract you created is fraudulent and is not binding; your fraudulent business practices should not be tolerated. A credit in the full amount is due, and warranted. If a full credit is not issued, I will take this case wherever I can get relief plus applicable damages. For your reference, I am attaching documentation from my dispute with my financial institution for some of these charges, all of which is still pending at this time.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns and she will be using the remaining 3 sessions.
Management spoke to [redacted] on 12/17/14 regarding the cancellation of [redacted] membership. [redacted] states she has made several attempts to cancel his membership. Our cancellation policystates to mail in a request to our California designated address. We...
also suggest items mailed to us, should be sent certified and or registered, return receipt requested, for members own proof of confirmation mailed to our California address. With no confirmation of a prior cancellation, typically no refund would be issued. As a courtesy a 4 month refund was honored in the amount of $127.16 back to the [redacted] card. Refunds takeabout 5-7 business days to be refunded. Thank you
LA Fitness has cancelled the remaining term of member's personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/31/14 (the “Initial Term”). She paid a total of $149.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 11/28/14, for the remainder of the Initial Term. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Our records do not reflect that member has paid such a fee to terminate her agreement early. Thus, billing has continued in accordance with the terms of her agreement. It should be noted that her personal training agreement also contains a provision that allows her to terminate her agreement early without a fee if she becomes physically unable to avail herself of a substantial portion of the services. Such a cancellation shall be authorized upon member furnishing certification of such a disability by a physician. LA Fitness will honor either of these cancellation provisions of member’s agreement should be elect to take advantage of them. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/24/14 (the “Initial Term”). Member paid a total of $409.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $350.00 each, every four weeks, beginning 11/21/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it.
A full refund was processed. $32.05 was refunded back to the [redacted] card on 2/13/15 and $90.84 was refunded on 2/25/15. No further action will be taken. This issue has been resolved. Thank you.
Management spoke to [redacted] on 1/22/15 regarding the status of his refund for his monthly billed fitness membership. After some research we have issued a refund to the correct [redacted] in the amount of$187.85 on 1/23/15. We apologize for any inconvenience this may have caused. We...
believe this matter to be resolved. Thank you.
Member’s schedule their personal training sessions using their regular fitness membership barcode number. At the time of our response (2/10/15), member’s existing fitness membership barcode number [redacted], which was originally purchased at our [redacted] location on 1/30/14, was the membership that was set up to schedule personal training sessions. However, as explained by member, she rejoined on a new fitness membership through her employer’s corporate wellness rate, thus was issued a new barcode number. We were not aware of this change at the time of our initial response. The new barcode number has now been linked to the personal training membership and she should have no issues scheduling personal training sessions. We apologize for any inconvenience this may have caused.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 8/21/14 (the “Initial Term”). At the time of the sale, she paid a total of $292.67 which included the enrollment fee, processing fee and the first...
four weeks of sessions. She further agreed to make 12 more payments, in the amount of $180.80, every four weeks, beginning 9/18/14, for the remainder of the initial term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response).
As acknowledged by member, her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 11/12/15 (the “Initial Term”). Member paid a total of $330.00 up front, which included the processing fee and...
payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 12/12/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Mr. [redacted]. We have yet to receive a return call. We encourage him to return our call to discuss his concerns further or contact his home club. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive a contract, nor did I agree to any additional payments aside from my monthly payments for my normal gym membership until I was satisfied with the trial service. Furthermore, the first month of this service was described as free sessions that would lead to a paid service If I tried it out and liked it which I did not and I was abused to the point of asthma attack. I have been harassed by a member of LA fitness staff in regard to this matter. Regards,[redacted]
LA Fitness reinstated the remaining expired sessions and they have been made available for member's wife to use.
Management spoke to [redacted] regarding his Paid in Full fitness membership. He states he has relocated and provided proof of this relocation. Since it is within the guidelines to cancel and receive a pro-rated refund his request has been honored. A refund in the amount of $995.13 has been refunded...
back to the Amex card. Refunds take about 5-7 business days to be refunded. Mr. [redacted] is satisfied and we believe this matter to be resolved. Thank you.