Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for...
the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This business continues to say I was under a contract. I am fully aware of that. My compliant is the result of extreme dissatisfaction with their services as well as customer service. All they ever said was I’m under contract did any of them step up to help me? They just take my money and cut corners, brush people off and offer you the “if you’d like to continue membership we can let you use any unused sessions!” I am disgusted with all the employees worrying for la fitness that I’ve had to deal with. None of them is interested to help a customer because I was locked into a contract. Isn’t that just ironic!
Management spoke to [redacted] regarding her monthly billed fitness membership. She states she requested to freeze her membership for 10.00 a month in January 2015. However this request was not received or processed. As a courtesy an additional refund for the difference of her monthly dues and the...
freeze fee has been issued in the amount of $97.17 back to the [redacted] card. No further action will be taken. Member is satisfied. Thank you
Our District Vice President, [redacted], has made several attempts to contact member regarding her concerns but his calls have not been returned. Member’s personal training agreement does not include nutrition advise or counseling. Thus, there is no grounds to terminate the agreement early without...
a fee. If member no longer wishes to continue with the service, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of member’s agreement should be elect to take advantage of it. Otherwise, we encourage member to return our District Manager’s call at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have proof that the membership was created without my authorization. I will accept nothing less than 60 month refund or credit towards my existing membership. Or I will file a claim against LA Fitness in small claims court.
Regards,
[redacted]
Management has contacted Ms. [redacted] in
regards to her request to be removed from our call logs. We assured Ms. [redacted]
her contact information has been removed from such lists. Should Ms. [redacted] wish
to discuss further we encourage her to return our call. Thank you....
The district manager called me. I believe his name was [redacted]. As he talked to me, it seemed like he was involved with another conversation. Basically he said the only thing I could do was call the cops again and have him interview the staff. Although, he admitted that some employees are no longer with the company. He said they won't do anything else no refund or membership reimbursement (j don't want to workout there anymore anyway). After that worthless interaction, I disconnected the phone call.
[redacted]
LA Fitness processed a refund in the amount of $160.00 and cancelled the remaining term of member's personal training agreement with no further billing or obligation (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.Since I have begun trying to cancel my contract I have been charged for 6 personal training sessions for a total of $270. I have not used these sessions and would like to be refunded for them. Regards,[redacted]
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. Management states that HVAC issue has been addressed and is blowing out cool air. We encourage Ms. [redacted] to return our call so we can adequately...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it amusing that I'm being told I was not in contact with anyone from LA Fitness. I received two phone calls. First, I received a call from someone asking me for new credit card information so I could be charged wrongfully, for the second time. When talking to her, I told her I want my membership cancelled and that I was charged wrongfully, to which she basically said there was nothing she could do. The second call I received was a message, about 2 weeks later, stating that my membership had been cancelled. Once again, shady business practices by LA Fitness, especially claiming that you reached out to me multiple times to resolve the complaint, which is completely false. This is resolved, but I want this message to go publicly on the Revdex.com site so that everyone knows LA Fitness did not try to reach out to me, as they claimed, and failed, once again, to treat a customer like a valued one.
Regards,
[redacted]
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if [redacted] feels the phone...
calls were excessive. LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously received.
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, a cancellation was processed on 8/17/2016 and a refund of $29.99 was processed back to the [redacted] on file. We have also extended the expiration date on [redacted]’ membership to 9/18/2016 and adjusted his access to include Multi Club/Multi State. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 3/13/15 regarding the incident that occurred with the club not being open during bad weather conditions. We apologized for the inconvenience. Member requested to cancel and a one month refund was processed back to the [redacted] card on file. Refunds take about 5-7...
business days to be refunded. This matter has been resolved. Thank you
Management spoke to [redacted] on 10/20/15 after explaining the charges and the misunderstanding that occurred when he joined online. We agreed to refund the NSF fees and the monthly dues do to non-usage. Total refund amount is $79.70 back to the [redacted] card. Refunds take about 5-7 business days to...
be refunded. [redacted] agreed to keep his membership and pay the balance in the amount of $171.61 by the end of this month. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am unsatisfied with this response. As I stated in my previous complaint, I came into the store to cancel twice. I shouldn't take multiple trips to ONE location in order till cancel ONE membership. A business should not have consumers jumping through hoops because they are no longer interested in their services. The day I cancelled my membership is the day that my pt should have been cancelled along with any fees billed but that was not The case.
Regards,
[redacted]
Management made several attempts to contact [redacted] regarding the cancellation of his monthly billed fitness membership. We have yet to receive a return call. He states he received verbal confirmation over the phone that his membership was cancelled, however he continued to be billed monthly...
dues. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Per his request a cancellation was processed on 1/29/16 and a refund in the amount of $30.49 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Should he have anything further to discuss we encourage him to return our call to do so. Thank you.
Our District Manager has attempted to contact members to address their concerns but his calls have not been returned. As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her...
contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement and cancelled her regular fitness membership with no further billing as well. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Management did contact me, the member. Management was informed by me, the member, about the specific issue that the manager at that location and her unwillingness - or inability - to address and resolve the issue. The day after the incident, the manager asked a third-party employee at LA Fitness about my intentions. She inappropriately questioned the third-party employee about details of my private life. Furthermore, she made false claims either to me or the third-party employee, as she on the day of the incident informed me she had identified the member who had harassed the lifeguard and myself, and then the next day, she claimed she needed information (from the lifeguard) about the man and had not taken any of his membership information on the day of the incident. Either the claim from the day of the harassment was false or the subsequent claim was false, as they contradict each other.I have not received any verbal or written apology from the manager at [redacted] Street - however, the more egregious aspect of this incident is that the manager lied and also sought to have information about me, the member, by questioning a third-party employee.Additionally, the written response provided by LA Fitness does not address three of the issues I had raised: first, it does not offer to provide information that managers and LA Fitness staff do receive training on how to appropriately respond to incidents of harassment, intimidation, bullying and other such behavior. There is no certification provided to demonstrate such. Second, similarly, I was told by management, as management wrote in its response, that the membership requirements prohibit such behavior. This does not address the employees and whether they have training. Third, it is incumbent upon LA Fitness to ensure that the manager, who had treated me, the member, with retaliatory behavior as stated above, can inform any of the other members or third-party employees that she has concrete actions that she can follow to ensure any incident of future harassment is dealt with according to LA Fitness policy and procedure. This statement in the members' contract does not have concrete actions: “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” LA Fitness must explain the actions it would take if the stated occurs.In light of the above, the issue has not been resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for...
the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This business continues to say I was under a contract. I am fully aware of that. My compliant is the result of extreme dissatisfaction with their services as well as customer service. All they ever said was I’m under contract did any of them step up to help me? They just take my money and cut corners, brush people off and offer you the “if you’d like to continue membership we can let you use any unused sessions!” I am disgusted with all the employees worrying for la fitness that I’ve had to deal with. None of them is interested to help a customer because I was locked into a contract. Isn’t that just ironic!
Management spoke to [redacted] regarding her monthly billed fitness membership. She states she requested to freeze her membership for 10.00 a month in January 2015. However this request was not received or processed. As a courtesy an additional refund for the difference of her monthly dues and the...
freeze fee has been issued in the amount of $97.17 back to the [redacted] card. No further action will be taken. Member is satisfied. Thank you
Our District Vice President, [redacted], has made several attempts to contact member regarding her concerns but his calls have not been returned. Member’s personal training agreement does not include nutrition advise or counseling. Thus, there is no grounds to terminate the agreement early without...
a fee. If member no longer wishes to continue with the service, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of member’s agreement should be elect to take advantage of it. Otherwise, we encourage member to return our District Manager’s call at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have proof that the membership was created without my authorization. I will accept nothing less than 60 month refund or credit towards my existing membership. Or I will file a claim against LA Fitness in small claims court.
Regards,
[redacted]
Management has contacted Ms. [redacted] in
regards to her request to be removed from our call logs. We assured Ms. [redacted]
her contact information has been removed from such lists. Should Ms. [redacted] wish
to discuss further we encourage her to return our call. Thank you....
The district manager called me. I believe his name was [redacted]. As he talked to me, it seemed like he was involved with another conversation. Basically he said the only thing I could do was call the cops again and have him interview the staff. Although, he admitted that some employees are no longer with the company. He said they won't do anything else no refund or membership reimbursement (j don't want to workout there anymore anyway). After that worthless interaction, I disconnected the phone call.
[redacted]
LA Fitness processed a refund in the amount of $160.00 and cancelled the remaining term of member's personal training agreement with no further billing or obligation (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.Since I have begun trying to cancel my contract I have been charged for 6 personal training sessions for a total of $270. I have not used these sessions and would like to be refunded for them. Regards,[redacted]
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. Management states that HVAC issue has been addressed and is blowing out cool air. We encourage Ms. [redacted] to return our call so we can adequately...
respond to her concerns. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it amusing that I'm being told I was not in contact with anyone from LA Fitness. I received two phone calls. First, I received a call from someone asking me for new credit card information so I could be charged wrongfully, for the second time. When talking to her, I told her I want my membership cancelled and that I was charged wrongfully, to which she basically said there was nothing she could do. The second call I received was a message, about 2 weeks later, stating that my membership had been cancelled. Once again, shady business practices by LA Fitness, especially claiming that you reached out to me multiple times to resolve the complaint, which is completely false. This is resolved, but I want this message to go publicly on the Revdex.com site so that everyone knows LA Fitness did not try to reach out to me, as they claimed, and failed, once again, to treat a customer like a valued one.
Regards,
[redacted]
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if [redacted] feels the phone...
calls were excessive. LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously received.
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, a cancellation was processed on 8/17/2016 and a refund of $29.99 was processed back to the [redacted] on file. We have also extended the expiration date on [redacted]’ membership to 9/18/2016 and adjusted his access to include Multi Club/Multi State. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 3/13/15 regarding the incident that occurred with the club not being open during bad weather conditions. We apologized for the inconvenience. Member requested to cancel and a one month refund was processed back to the [redacted] card on file. Refunds take about 5-7...
business days to be refunded. This matter has been resolved. Thank you
Management spoke to [redacted] on 10/20/15 after explaining the charges and the misunderstanding that occurred when he joined online. We agreed to refund the NSF fees and the monthly dues do to non-usage. Total refund amount is $79.70 back to the [redacted] card. Refunds take about 5-7 business days to...
be refunded. [redacted] agreed to keep his membership and pay the balance in the amount of $171.61 by the end of this month. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am unsatisfied with this response. As I stated in my previous complaint, I came into the store to cancel twice. I shouldn't take multiple trips to ONE location in order till cancel ONE membership. A business should not have consumers jumping through hoops because they are no longer interested in their services. The day I cancelled my membership is the day that my pt should have been cancelled along with any fees billed but that was not The case.
Regards,
[redacted]
Management made several attempts to contact [redacted] regarding the cancellation of his monthly billed fitness membership. We have yet to receive a return call. He states he received verbal confirmation over the phone that his membership was cancelled, however he continued to be billed monthly...
dues. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Per his request a cancellation was processed on 1/29/16 and a refund in the amount of $30.49 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Should he have anything further to discuss we encourage him to return our call to do so. Thank you.
Our District Manager has attempted to contact members to address their concerns but his calls have not been returned. As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her...
contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement and cancelled her regular fitness membership with no further billing as well. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Management did contact me, the member. Management was informed by me, the member, about the specific issue that the manager at that location and her unwillingness - or inability - to address and resolve the issue. The day after the incident, the manager asked a third-party employee at LA Fitness about my intentions. She inappropriately questioned the third-party employee about details of my private life. Furthermore, she made false claims either to me or the third-party employee, as she on the day of the incident informed me she had identified the member who had harassed the lifeguard and myself, and then the next day, she claimed she needed information (from the lifeguard) about the man and had not taken any of his membership information on the day of the incident. Either the claim from the day of the harassment was false or the subsequent claim was false, as they contradict each other.I have not received any verbal or written apology from the manager at [redacted] Street - however, the more egregious aspect of this incident is that the manager lied and also sought to have information about me, the member, by questioning a third-party employee.Additionally, the written response provided by LA Fitness does not address three of the issues I had raised: first, it does not offer to provide information that managers and LA Fitness staff do receive training on how to appropriately respond to incidents of harassment, intimidation, bullying and other such behavior. There is no certification provided to demonstrate such. Second, similarly, I was told by management, as management wrote in its response, that the membership requirements prohibit such behavior. This does not address the employees and whether they have training. Third, it is incumbent upon LA Fitness to ensure that the manager, who had treated me, the member, with retaliatory behavior as stated above, can inform any of the other members or third-party employees that she has concrete actions that she can follow to ensure any incident of future harassment is dealt with according to LA Fitness policy and procedure. This statement in the members' contract does not have concrete actions: “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” LA Fitness must explain the actions it would take if the stated occurs.In light of the above, the issue has not been resolved.
Regards,
[redacted]