Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it amusing that I'm being told I was not in contact with anyone from LA Fitness. I received two phone calls. First, I received a call from someone asking me for new credit card information so I could be charged wrongfully, for the second time. When talking to her, I told her I want my membership cancelled and that I was charged wrongfully, to which she basically said there was nothing she could do. The second call I received was a message, about 2 weeks later, stating that my membership had been cancelled. Once again, shady business practices by LA Fitness, especially claiming that you reached out to me multiple times to resolve the complaint, which is completely false. This is resolved, but I want this message to go publicly on the Revdex.com site so that everyone knows LA Fitness did not try to reach out to me, as they claimed, and failed, once again, to treat a customer like a valued one.
Regards,
[redacted]
Our District Vice President, [redacted] M., has attempted to contact member by phone regarding her concerns but she has not returned his call. We encourage member to return [redacted]'s call for further assistance.
Management spoke to [redacted] regarding his Paid in Full fitness membership. He states he has relocated and provided proof of this relocation. Since it is within the guidelines to cancel and receive a pro-rated refund his request has been honored. A refund in the amount of $995.13 has been refunded...
back to the Amex card. Refunds take about 5-7 business days to be refunded. Mr. [redacted] is satisfied and we believe this matter to be resolved. Thank you.
The district manager called me. I believe his name was [redacted]. As he talked to me, it seemed like he was involved with another conversation. Basically he said the only thing I could do was call the cops again and have him interview the staff. Although, he admitted that some employees are no longer with the company. He said they won't do anything else no refund or membership reimbursement (j don't want to workout there anymore anyway). After that worthless interaction, I disconnected the phone call.
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 11/12/15 (the “Initial Term”). Member paid a total of $330.00 up front, which included the processing fee and...
payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 12/12/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Manager has attempted to contact members to address their concerns but his calls have not been returned. As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her...
contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement and cancelled her regular fitness membership with no further billing as well. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] regarding the cancellation of his and [redacted]' monthly billed memberships. Our records indicate we did not receive any notice of cancellation prior to the monthly billings. However as a courtesy, both memberships have been cancelled with no further billing...
and the balance in the amount of $112.38 for each membership has been waived. No further balances are owed. We believe this matter to be resolved. Thank you.
Member’s schedule their personal training sessions using their regular fitness membership barcode number. At the time of our response (2/10/15), member’s existing fitness membership barcode number [redacted], which was originally purchased at our [redacted] location on 1/30/14, was the membership that was set up to schedule personal training sessions. However, as explained by member, she rejoined on a new fitness membership through her employer’s corporate wellness rate, thus was issued a new barcode number. We were not aware of this change at the time of our initial response. The new barcode number has now been linked to the personal training membership and she should have no issues scheduling personal training sessions. We apologize for any inconvenience this may have caused.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 8/21/14 (the “Initial Term”). At the time of the sale, she paid a total of $292.67 which included the enrollment fee, processing fee and the first...
four weeks of sessions. She further agreed to make 12 more payments, in the amount of $180.80, every four weeks, beginning 9/18/14, for the remainder of the initial term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response).
As acknowledged by member, her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a refund in the amount of $160.00 and cancelled the remaining term of member's personal training agreement with no further billing or obligation (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
A couple comments which in the end are just that comments about LA Fitness and the slimy way they do business. I did receive two calls from [redacted] at LA Fitness. One requesting the ID's proving that I moved to [redacted] I was willing to provide in person but they wouldn't accept. Two, is a call trying to negotiate a payment of roughly $300. That call ended with me not accepting the $300 and her telling me there was nothing else they could or would do. I never received another call but I did receive all the money owed me back to my [redacted] Scummy way to do business but after the fight and your help they paid me what I was owed and I am thankful for your help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Best Wishes,
[redacted]
LA Fitness contacted member regarding his concerns and we have cancelled the remaining term of his personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This business continues to say I was under a contract. I am fully aware of that. My compliant is the result of extreme dissatisfaction with their services as well as customer service. All they ever said was I’m under contract did any of them step up to help me? They just take my money and cut corners, brush people off and offer you the “if you’d like to continue membership we can let you use any unused sessions!” I am disgusted with all the employees worrying for la fitness that I’ve had to deal with. None of them is interested to help a customer because I was locked into a contract. Isn’t that just ironic!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive a contract, nor did I agree to any additional payments aside from my monthly payments for my normal gym membership until I was satisfied with the trial service. Furthermore, the first month of this service was described as free sessions that would lead to a paid service If I tried it out and liked it which I did not and I was abused to the point of asthma attack. I have been harassed by a member of LA fitness staff in regard to this matter. Regards,[redacted]
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if [redacted] feels the phone...
calls were excessive. LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously received.
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, a cancellation was processed on 8/17/2016 and a refund of $29.99 was processed back to the [redacted] on file. We have also extended the expiration date on [redacted]’ membership to 9/18/2016 and adjusted his access to include Multi Club/Multi State. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I find it amusing that I'm being told I was not in contact with anyone from LA Fitness. I received two phone calls. First, I received a call from someone asking me for new credit card information so I could be charged wrongfully, for the second time. When talking to her, I told her I want my membership cancelled and that I was charged wrongfully, to which she basically said there was nothing she could do. The second call I received was a message, about 2 weeks later, stating that my membership had been cancelled. Once again, shady business practices by LA Fitness, especially claiming that you reached out to me multiple times to resolve the complaint, which is completely false. This is resolved, but I want this message to go publicly on the Revdex.com site so that everyone knows LA Fitness did not try to reach out to me, as they claimed, and failed, once again, to treat a customer like a valued one.
Regards,
[redacted]
Our District Vice President, [redacted] M., has attempted to contact member by phone regarding her concerns but she has not returned his call. We encourage member to return [redacted]'s call for further assistance.
Management spoke to [redacted] regarding his Paid in Full fitness membership. He states he has relocated and provided proof of this relocation. Since it is within the guidelines to cancel and receive a pro-rated refund his request has been honored. A refund in the amount of $995.13 has been refunded...
back to the Amex card. Refunds take about 5-7 business days to be refunded. Mr. [redacted] is satisfied and we believe this matter to be resolved. Thank you.
The district manager called me. I believe his name was [redacted]. As he talked to me, it seemed like he was involved with another conversation. Basically he said the only thing I could do was call the cops again and have him interview the staff. Although, he admitted that some employees are no longer with the company. He said they won't do anything else no refund or membership reimbursement (j don't want to workout there anymore anyway). After that worthless interaction, I disconnected the phone call.
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 11/12/15 (the “Initial Term”). Member paid a total of $330.00 up front, which included the processing fee and...
payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 12/12/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Manager has attempted to contact members to address their concerns but his calls have not been returned. As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her...
contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement and cancelled her regular fitness membership with no further billing as well. Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] regarding the cancellation of his and [redacted]' monthly billed memberships. Our records indicate we did not receive any notice of cancellation prior to the monthly billings. However as a courtesy, both memberships have been cancelled with no further billing...
and the balance in the amount of $112.38 for each membership has been waived. No further balances are owed. We believe this matter to be resolved. Thank you.
Member’s schedule their personal training sessions using their regular fitness membership barcode number. At the time of our response (2/10/15), member’s existing fitness membership barcode number [redacted], which was originally purchased at our [redacted] location on 1/30/14, was the membership that was set up to schedule personal training sessions. However, as explained by member, she rejoined on a new fitness membership through her employer’s corporate wellness rate, thus was issued a new barcode number. We were not aware of this change at the time of our initial response. The new barcode number has now been linked to the personal training membership and she should have no issues scheduling personal training sessions. We apologize for any inconvenience this may have caused.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 8/21/14 (the “Initial Term”). At the time of the sale, she paid a total of $292.67 which included the enrollment fee, processing fee and the first...
four weeks of sessions. She further agreed to make 12 more payments, in the amount of $180.80, every four weeks, beginning 9/18/14, for the remainder of the initial term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms.
Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response).
As acknowledged by member, her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a refund in the amount of $160.00 and cancelled the remaining term of member's personal training agreement with no further billing or obligation (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
A couple comments which in the end are just that comments about LA Fitness and the slimy way they do business. I did receive two calls from [redacted] at LA Fitness. One requesting the ID's proving that I moved to [redacted] I was willing to provide in person but they wouldn't accept. Two, is a call trying to negotiate a payment of roughly $300. That call ended with me not accepting the $300 and her telling me there was nothing else they could or would do. I never received another call but I did receive all the money owed me back to my [redacted] Scummy way to do business but after the fight and your help they paid me what I was owed and I am thankful for your help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Best Wishes,
[redacted]
LA Fitness contacted member regarding her concerns and she will be using the remaining 3 sessions.
LA Fitness processed a refund in the amount of $594.00 on 10/10/17 (refund applied to the same account used for payment).
LA Fitness contacted member regarding his concerns and we have cancelled the remaining term of his personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This business continues to say I was under a contract. I am fully aware of that. My compliant is the result of extreme dissatisfaction with their services as well as customer service. All they ever said was I’m under contract did any of them step up to help me? They just take my money and cut corners, brush people off and offer you the “if you’d like to continue membership we can let you use any unused sessions!” I am disgusted with all the employees worrying for la fitness that I’ve had to deal with. None of them is interested to help a customer because I was locked into a contract. Isn’t that just ironic!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive a contract, nor did I agree to any additional payments aside from my monthly payments for my normal gym membership until I was satisfied with the trial service. Furthermore, the first month of this service was described as free sessions that would lead to a paid service If I tried it out and liked it which I did not and I was abused to the point of asthma attack. I have been harassed by a member of LA fitness staff in regard to this matter. Regards,[redacted]
Management contacted [redacted] regarding his concerns with the cancellation of his monthly dues membership and the amount of calls he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if [redacted] feels the phone...
calls were excessive. LA Fitness employees initiated calls to [redacted] requesting payment, since a cancellation request for his membership was not previously received.
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, a cancellation was processed on 8/17/2016 and a refund of $29.99 was processed back to the [redacted] on file. We have also extended the expiration date on [redacted]’ membership to 9/18/2016 and adjusted his access to include Multi Club/Multi State. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]