Member purchased a 6 month personal training program at a rate of 4 sessions per month, beginning 7/28/15. Typically, the recommended frequency of usage would be for member to meet with a personal trainer once a week and for member to workout out on their own the remainder of the week, implementing... the program set out by their trainer. Our records reflect that member, on average, used her 4 sessions per month and the gym 16 times per month, until the completion of her 6 month program. Our records do not reflect that member voiced any concerns with the service during the course of her program. It was not until after member completed the entire 6 month term that member brought any concerns to our attention. Thus, member is not entitled to a refund as LA Fitness has fulfilled it’s obligation having provided member with the services for which she contracted.
Management spoke to [redacted] regarding his complaintTo resolve this matter, we agreed to refund nine payments of $in the amount of $ Refunds could take up to 5-business days to complete and will be processed to [redacted] Card on file If bank denies refund a check will be mailed to the address on file We believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the cancellation of her fitness membershipShe indicated she cancelled in January of and continues to be billed monthlyOur records indicate we have not received a cancellation noticeLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request viacertified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyIt was agreed upon to process an immediate cancellation and waive the balance in the amount of $Member is satisfiedWe believe this matter to be resolvedThank you
Management spoke to [redacted] regarding his complaintWe are not honoring [redacted] request of a three year refundManagement as a courtesy, offered to refund six months of dues and to push out [redacted] monthly dues date by six monthsNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The switch to a new trainer was a forced switch to avoid incurring additional fees while awaiting a response from the companyIt was not the resolution I was requestingRegards, [redacted]
Our District Vice President ("DVP") attempted to contact [redacted] regarding her concerns but received no responseHe did speak to her partner, [redacted] , and they have been training consistently with another trainer for the past few weeksNevertheless, they can contact our DVP directly should the run in to any other scheduling issues
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 11/15/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 12/13/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itShe can process such a cancellation by contacting her local club or our Member Service Department at 949-255-Otherwise, member should be expected to honor her per training services agreement as LA Fitness stands ready to provide the services for which she contractedWith respect to member’s regular fitness membership, that membership is month to month which she can cancel at any time by mailing a written request to LA Fitness at: P.OBox 54170, Irvine, CA 92619-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness)Members may not engage in any businessor enterprise while at the LA Fitness clubs Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usPrior to taking the step of revoking [redacted] membership, this policy was explained to [redacted] He was given warnings and an opportunity to cease these types of activity However, [redacted] chose to ignore these warnings Thus, after an investigation and a discussion with [redacted] on November 13, it was determined necessary to discontinue his membership privilegesThe decision torevoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights Accordingly, for the reasons summarized above,we are simply choosing to exercise this right pursuant to his membership agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand that the business had been contacted twice with no response (until now)They did, unfortunately, contact meI wasn't sure if I was supposed to engage or notI did, and I wish I shouldn't haveI spoke to a [redacted] and the conversation was less than desirable [redacted] was rude, aggressive and unprofessionalShe attacked me with (irrelevant) personal information she had happened to glean from staff at the facilityYes there are some personal things that, in full transparency, are negative including a certain ex boyfriend whom I have zero control over and am not responsible for, but they are COMPLETELY irrelevant to the issue at hand [redacted] was grasping at anything to intimidate me and influence me to back downShe did, amidst the brutality, have one valid point and that was that I had not cancelled during the day grace period following contract acknowledgementHere is the bottom line that she did not seem to understandTrustI thought I was told all I needed to knowI trusted that I was provided full detailLater on, past said day grace period, my financial landscape changed in such a way that paying for the training would cause me to overdraft my bank accountI had to sacrifice many things, such is lifeI love LA Fitness, so much so that I visit one of their facilities every day (bear in mind the cost to be just a member is far less than the training)Yes, every dayI enjoyed the training I did receive and even with those "personal things" [redacted] was throwing in my face I would love to return to that location (and actually have since the initial complaint) - that has absolutely NOTHING to do with this complaintThe terms of the contract, specifically cancellation, were not fully divulged at the onsetThe computer screen was not even facing me and I was signing/initialing on an electronic pad feet awayI never would have agreed to something I couldn't cancel in a reasonable fashionYes, I had not cancelled during the grace period - this is because at that time I had absolutely NO reason toAside from and more important than the contractual piece, I am claiming INSUFFICIENT FUNDS as my reason for needing to cancel.Again, if LA Fitness were to consider my training package cancelled as of my initial request date (10/16/14) and would cease any and all charges to my card on file for such package, I would be more than satisfied and would continue to be a happy, regular gym memberIf they choose to contact me again, however, I refuse to speak to someone unprofessionalThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear I was working with another trainer with LA fitness after my original trainer left the company to peruse other opportunitiesI was satisfied with the new trainer, but he then also leftAnd I have been blown off by the company to get the situation rectified until this point where I am being told there are trainers who are standing byWhere were these trainers when the problem first presented itself months ago and I was trying to deal with the gym itself and get the sessions scheduled? I do not appreciate the the lack of customer service provided and lack of professionalism by management and trainers in the gymThe company allows its employees to not make it to their scheduled appointments with clients and there is nothing done in return for the waste of my time; however, if I don't show I lose that session I have been told time and time again by the General manager of the gym I would get a return call to get nothing and had to go into the gym several times and call corporate to even get someone to acknowledge the issue, but tell me too bad, they won't do anythingI'm tired of being jerked aroundThe services promised were not fulfilled regardless of what trainer it was that I have been withThe terms of the contract were not upheld by LA fitness in that they would make a "reasonable effort" Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would like to thank the Member Services team member I spoke with on Tuesday as he was very helpful Regards, [redacted]
Management has made several attempts to contact [redacted] regarding his monthly billed membershipWe have yet to receive a return callWe encourage [redacted] to return our call to discuss his concerns furtherThank you
Not only would I expect them to stop billing me, but they should not object to my credit card company refunding me the charges they have charged to my credit card for the last months Regards, [redacted] ***
Management has attempted to contact [redacted] through both telephone and email, to address her concerns. [redacted] stated that right before closing a male janitor entered the locker room without warning and she also advised there is a limited amount of light weight dumbbells. We apologize... for the experience she had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members and we regret that when she asked for assistance with weights she had to wait. Management contacted local staff to address members concerns and have taken the appropriate steps to correct the issue. In addition, we have informed [redacted] via email, that most weights under 15lbs are stored at the front desk. Management confirmed there are multiple sets of 5, 10 and 12lb weights available for use. We are also placing additional weights in the general club area for use without the need to go to the front desk. Should [redacted] need additional assistance we encourage her to return our call so we can adequately assist her. Thank you.
Management spoke to [redacted] regarding his complaint [redacted] will be taking a class this SaturdayShould [redacted] *** have any further concerns management provided her phone listed in the Email he receivedWe believe this matter to be resolvedThank you
LA Fitness processed a refund in the amount of $and cancelled the remaining term of member's personal training agreement with no further billing or obligation (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management contacted Mr [redacted] regarding his concerns with his monthly billed membership and the cancellation processLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyThere is no history of receipt of such a cancellation for his membership accountMr [redacted] stated he requested a cancellation on his membership but instead his account was placed on a frozen status at $a monthAs a courtesy, a refund of $was processed back to the [redacted] on file, which reflects the freeze fee charged from the date Mr [redacted] claims he requested a cancellationTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Member's refund check was mailed on 3/23/to the address he signed up withThe post office sent the check back to us as "undeliverable"LA Fitness resent the refund check on 5/1/to the new address member provided, [redacted]
Management has tried to contact Ms [redacted] via e-mail regarding her concernsHowever, we have not received a return callManagement processed a refund in the amount of $Refunds typically, could take up to 5-business days to complete and will be applied to the [redacted] on fileShould Ms [redacted] have any additional concerns, we encourage her to call usWe believe this matter to be resolvedThank you
Member purchased a 6 month personal training program at a rate of 4 sessions per month, beginning 7/28/15. Typically, the recommended frequency of usage would be for member to meet with a personal trainer once a week and for member to workout out on their own the remainder of the week, implementing... the program set out by their trainer. Our records reflect that member, on average, used her 4 sessions per month and the gym 16 times per month, until the completion of her 6 month program. Our records do not reflect that member voiced any concerns with the service during the course of her program. It was not until after member completed the entire 6 month term that member brought any concerns to our attention. Thus, member is not entitled to a refund as LA Fitness has fulfilled it’s obligation having provided member with the services for which she contracted.
Management spoke to [redacted] regarding his complaintTo resolve this matter, we agreed to refund nine payments of $in the amount of $ Refunds could take up to 5-business days to complete and will be processed to [redacted] Card on file If bank denies refund a check will be mailed to the address on file We believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the cancellation of her fitness membershipShe indicated she cancelled in January of and continues to be billed monthlyOur records indicate we have not received a cancellation noticeLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request viacertified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyIt was agreed upon to process an immediate cancellation and waive the balance in the amount of $Member is satisfiedWe believe this matter to be resolvedThank you
Management spoke to [redacted] regarding his complaintWe are not honoring [redacted] request of a three year refundManagement as a courtesy, offered to refund six months of dues and to push out [redacted] monthly dues date by six monthsNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The switch to a new trainer was a forced switch to avoid incurring additional fees while awaiting a response from the companyIt was not the resolution I was requestingRegards, [redacted]
Our District Vice President ("DVP") attempted to contact [redacted] regarding her concerns but received no responseHe did speak to her partner, [redacted] , and they have been training consistently with another trainer for the past few weeksNevertheless, they can contact our DVP directly should the run in to any other scheduling issues
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 11/15/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 12/13/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itShe can process such a cancellation by contacting her local club or our Member Service Department at 949-255-Otherwise, member should be expected to honor her per training services agreement as LA Fitness stands ready to provide the services for which she contractedWith respect to member’s regular fitness membership, that membership is month to month which she can cancel at any time by mailing a written request to LA Fitness at: P.OBox 54170, Irvine, CA 92619-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness)Members may not engage in any businessor enterprise while at the LA Fitness clubs Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usPrior to taking the step of revoking [redacted] membership, this policy was explained to [redacted] He was given warnings and an opportunity to cease these types of activity However, [redacted] chose to ignore these warnings Thus, after an investigation and a discussion with [redacted] on November 13, it was determined necessary to discontinue his membership privilegesThe decision torevoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights Accordingly, for the reasons summarized above,we are simply choosing to exercise this right pursuant to his membership agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand that the business had been contacted twice with no response (until now)They did, unfortunately, contact meI wasn't sure if I was supposed to engage or notI did, and I wish I shouldn't haveI spoke to a [redacted] and the conversation was less than desirable [redacted] was rude, aggressive and unprofessionalShe attacked me with (irrelevant) personal information she had happened to glean from staff at the facilityYes there are some personal things that, in full transparency, are negative including a certain ex boyfriend whom I have zero control over and am not responsible for, but they are COMPLETELY irrelevant to the issue at hand [redacted] was grasping at anything to intimidate me and influence me to back downShe did, amidst the brutality, have one valid point and that was that I had not cancelled during the day grace period following contract acknowledgementHere is the bottom line that she did not seem to understandTrustI thought I was told all I needed to knowI trusted that I was provided full detailLater on, past said day grace period, my financial landscape changed in such a way that paying for the training would cause me to overdraft my bank accountI had to sacrifice many things, such is lifeI love LA Fitness, so much so that I visit one of their facilities every day (bear in mind the cost to be just a member is far less than the training)Yes, every dayI enjoyed the training I did receive and even with those "personal things" [redacted] was throwing in my face I would love to return to that location (and actually have since the initial complaint) - that has absolutely NOTHING to do with this complaintThe terms of the contract, specifically cancellation, were not fully divulged at the onsetThe computer screen was not even facing me and I was signing/initialing on an electronic pad feet awayI never would have agreed to something I couldn't cancel in a reasonable fashionYes, I had not cancelled during the grace period - this is because at that time I had absolutely NO reason toAside from and more important than the contractual piece, I am claiming INSUFFICIENT FUNDS as my reason for needing to cancel.Again, if LA Fitness were to consider my training package cancelled as of my initial request date (10/16/14) and would cease any and all charges to my card on file for such package, I would be more than satisfied and would continue to be a happy, regular gym memberIf they choose to contact me again, however, I refuse to speak to someone unprofessionalThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear I was working with another trainer with LA fitness after my original trainer left the company to peruse other opportunitiesI was satisfied with the new trainer, but he then also leftAnd I have been blown off by the company to get the situation rectified until this point where I am being told there are trainers who are standing byWhere were these trainers when the problem first presented itself months ago and I was trying to deal with the gym itself and get the sessions scheduled? I do not appreciate the the lack of customer service provided and lack of professionalism by management and trainers in the gymThe company allows its employees to not make it to their scheduled appointments with clients and there is nothing done in return for the waste of my time; however, if I don't show I lose that session I have been told time and time again by the General manager of the gym I would get a return call to get nothing and had to go into the gym several times and call corporate to even get someone to acknowledge the issue, but tell me too bad, they won't do anythingI'm tired of being jerked aroundThe services promised were not fulfilled regardless of what trainer it was that I have been withThe terms of the contract were not upheld by LA fitness in that they would make a "reasonable effort" Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would like to thank the Member Services team member I spoke with on Tuesday as he was very helpful Regards, [redacted]
Management has made several attempts to contact [redacted] regarding his monthly billed membershipWe have yet to receive a return callWe encourage [redacted] to return our call to discuss his concerns furtherThank you
Not only would I expect them to stop billing me, but they should not object to my credit card company refunding me the charges they have charged to my credit card for the last months Regards, [redacted] ***
Management has attempted to contact [redacted] through both telephone and email, to address her concerns. [redacted] stated that right before closing a male janitor entered the locker room without warning and she also advised there is a limited amount of light weight dumbbells. We apologize... for the experience she had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members and we regret that when she asked for assistance with weights she had to wait. Management contacted local staff to address members concerns and have taken the appropriate steps to correct the issue. In addition, we have informed [redacted] via email, that most weights under 15lbs are stored at the front desk. Management confirmed there are multiple sets of 5, 10 and 12lb weights available for use. We are also placing additional weights in the general club area for use without the need to go to the front desk. Should [redacted] need additional assistance we encourage her to return our call so we can adequately assist her. Thank you.
Management spoke to [redacted] regarding his complaint [redacted] will be taking a class this SaturdayShould [redacted] *** have any further concerns management provided her phone listed in the Email he receivedWe believe this matter to be resolvedThank you
LA Fitness processed a refund in the amount of $and cancelled the remaining term of member's personal training agreement with no further billing or obligation (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management contacted Mr [redacted] regarding his concerns with his monthly billed membership and the cancellation processLA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyThere is no history of receipt of such a cancellation for his membership accountMr [redacted] stated he requested a cancellation on his membership but instead his account was placed on a frozen status at $a monthAs a courtesy, a refund of $was processed back to the [redacted] on file, which reflects the freeze fee charged from the date Mr [redacted] claims he requested a cancellationTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Member's refund check was mailed on 3/23/to the address he signed up withThe post office sent the check back to us as "undeliverable"LA Fitness resent the refund check on 5/1/to the new address member provided, [redacted]
Management has tried to contact Ms [redacted] via e-mail regarding her concernsHowever, we have not received a return callManagement processed a refund in the amount of $Refunds typically, could take up to 5-business days to complete and will be applied to the [redacted] on fileShould Ms [redacted] have any additional concerns, we encourage her to call usWe believe this matter to be resolvedThank you