Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.this is getting redundant as I mention it was not I that reach out to them it was La Fitness that solicited me every year for renewal, due to the way the prospect for renewal I will accept nothing short of a full two years, since they kept on calling me even during the time I told them I was a member of Hour fitnessit was La Fitness that called me on December every year.Regards, [redacted] ***
Our previous response still stands[redacted] complaint arise from several incidents that occurred in our [redacted] ** locationBased solely on [redacted] misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness membership agreement effective 1/19/In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this caseIn addition, [redacted] was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesA full refund has been issued in the amount of $back to the *** Card Thank you
Management spoke with Ms. [redacted] and apologized for the inconvenience of the trainer not showing and Management not honoring cancellation. As a customer accommodation, we agreed to cancel her membership and processed a full refund in the amount of $126.12. Refunds typically could take up to... 7-10 business to complete and will go back to the [redacted] on file. We believe this matter to be resolved. Thank you.
Our previous response still stands Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness)Members may not engage in any businessor enterprise while at the LA Fitness clubs Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usPrior to taking the step of revoking [redacted] membership, this policy was explained to [redacted] He was given warnings and an opportunity to cease these types of activity However, [redacted] chose to ignore these warnings Thus, after an investigation and a discussion with [redacted] on November 13, it was determined necessary to discontinue his membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As of today, 1/21/my account does not reflect any refunds from LA Fitness In addition, there is a direct debit from LA Fitness on 12/22/and 1/2/each in the amount of $I don't understand how they can charge an account and have no record If needed I will dispute this theough my bank Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never stated I was satisfiedAside from they never addressing my being billed in the first place especially in view a contract/agreement was never signed or accepted by meNor have they addressed the most serious issue of accessing my monies without my permissionI called the sales manager they same day I met him and the day after to inform him I had decided to not proceed to come in on the third day to finalize the signing and attend the initiationMy calls were never returned but I was billed Also, I do not appreciate that it took so long for they to process a refund Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management spoke to [redacted] regarding the incident that occurred at the [redacted] locationWe ensured [redacted] that the issue has been addressed with our employeesLA Fitness strives to provide a healthy and comfortable environment with all our members and apologized for the behavior of the conversation that took placeMember stated he is satisfiedThank you
Management has made several attempts to contact [redacted] and we have yet to receive a return callWe encourage her to do so or contact her home clubThank you
Revdex.com helped me cancel my contract with LA fitness but they are still emailing me and calling me asking for payment I also had a debt collector call mela fitness told me the contract was canceled and I owed nothing There should be no reason for all of these phone calls or emails I want them to never contact me againSame with this collector, there should be no reason for it if the contract was canceled e Regards, [redacted]
Management spoke to [redacted] on 6/22/regarding the cancellation of his monthly billed membershipPer his request on 5/26/a cancellation was processedA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedthank you
LA Fitness contacted member regarding his concerns and we cancelled the remaining term of the personal training agreement with no further billing or obligation
Our District Vice President contacted member regarding her concernsWe apologize for her initial experience with the serviceMember has been assigned a new personal trainer and she has resumed with the service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business wrote back to say that the cancellation was affected on 12/22/2014, and to conact the front desk This was NOT the subject of my complaint To re-summarize my complaint, the front desk claimed TWICE to have processed my cancellation, and made no mention of the need to send a physical cancellation notice into a PO Box address The claims by front desk to have processed my cancellation, and the subsequent charges on my credit card constitue a violation of the Fair Credit Billing Act I explicitely requested that the amounts I was fraudulently charged for the months of November (11/21/for $29.99) and December (12/21/for $29.99) be refunded, otherwise I may have to proceed with alternative legal means of addressing this complaint Regards, [redacted] ***
LA Fitness had been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation accordingly
Member claims that she is not receiving the sessions per month that she is contracted forIt should be noted that member is paying for minute personal training sessions per month and that the sessions become available for use at the rate in which they are paid for each month (member’s dues are billed on the 6th of each month) However, member has been doubling up, using minute sessions to train for minutes at a time, which would essentially be times a monthNot only has LA Fitness provided member with the service for all of the sessions she had paid for as of the date of her complaint, but doubling up on her training sessions resulted in her having run out of sessions because she used all her available sessions as of 4/22/16, prior to her next scheduled billing of 5/6/ Thus, she did not have any available sessions to use between that timeIt should also be noted that member can view her training history at any time online through our website or on our mobile appIf she believes there to be any discrepancies with the sessions she has been charged for, we can review those with her and make any necessary adjustments However, at this time our investigation has revealed no breach of the agreementThus, member is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of her agreement should he elect to take advantage of it Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it is satisfactory for now LA Fitness has a bad habit of only addressing issues when it brought to their attention via some external pressure like the Revdex.com This is resolved for now, but I may need to reach out again if the cold dip breaks again and LA Fitness sits on their hands like usualThank you for existing and helping regular people like me get results Great job-R
Management spoke to [redacted] on 3/9/regarding the cancelation of his yearly membershipWe honored the October cancelation and issued a refund for the remaining amount of $via check [redacted] received back via chargebackNo further action will be taken Member is satisfiedThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.this is getting redundant as I mention it was not I that reach out to them it was La Fitness that solicited me every year for renewal, due to the way the prospect for renewal I will accept nothing short of a full two years, since they kept on calling me even during the time I told them I was a member of Hour fitnessit was La Fitness that called me on December every year.Regards, [redacted] ***
Our previous response still stands[redacted] complaint arise from several incidents that occurred in our [redacted] ** locationBased solely on [redacted] misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness membership agreement effective 1/19/In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this caseIn addition, [redacted] was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesA full refund has been issued in the amount of $back to the *** Card Thank you
Management spoke with Ms. [redacted] and apologized for the inconvenience of the trainer not showing and Management not honoring cancellation. As a customer accommodation, we agreed to cancel her membership and processed a full refund in the amount of $126.12. Refunds typically could take up to... 7-10 business to complete and will go back to the [redacted] on file. We believe this matter to be resolved. Thank you.
Our previous response still stands Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness)Members may not engage in any businessor enterprise while at the LA Fitness clubs Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usPrior to taking the step of revoking [redacted] membership, this policy was explained to [redacted] He was given warnings and an opportunity to cease these types of activity However, [redacted] chose to ignore these warnings Thus, after an investigation and a discussion with [redacted] on November 13, it was determined necessary to discontinue his membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As of today, 1/21/my account does not reflect any refunds from LA Fitness In addition, there is a direct debit from LA Fitness on 12/22/and 1/2/each in the amount of $I don't understand how they can charge an account and have no record If needed I will dispute this theough my bank Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never stated I was satisfiedAside from they never addressing my being billed in the first place especially in view a contract/agreement was never signed or accepted by meNor have they addressed the most serious issue of accessing my monies without my permissionI called the sales manager they same day I met him and the day after to inform him I had decided to not proceed to come in on the third day to finalize the signing and attend the initiationMy calls were never returned but I was billed Also, I do not appreciate that it took so long for they to process a refund Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management spoke to [redacted] regarding the incident that occurred at the [redacted] locationWe ensured [redacted] that the issue has been addressed with our employeesLA Fitness strives to provide a healthy and comfortable environment with all our members and apologized for the behavior of the conversation that took placeMember stated he is satisfiedThank you
Management has made several attempts to contact [redacted] and we have yet to receive a return callWe encourage her to do so or contact her home clubThank you
Revdex.com helped me cancel my contract with LA fitness but they are still emailing me and calling me asking for payment I also had a debt collector call mela fitness told me the contract was canceled and I owed nothing There should be no reason for all of these phone calls or emails I want them to never contact me againSame with this collector, there should be no reason for it if the contract was canceled e Regards, [redacted]
Management spoke to [redacted] on 6/22/regarding the cancellation of his monthly billed membershipPer his request on 5/26/a cancellation was processedA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedthank you
LA Fitness contacted member regarding his concerns and we cancelled the remaining term of the personal training agreement with no further billing or obligation
Members sessions reflect as available as he has sessions scheduled for 9/26/
Our District Vice President contacted member regarding her concernsWe apologize for her initial experience with the serviceMember has been assigned a new personal trainer and she has resumed with the service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business wrote back to say that the cancellation was affected on 12/22/2014, and to conact the front desk This was NOT the subject of my complaint To re-summarize my complaint, the front desk claimed TWICE to have processed my cancellation, and made no mention of the need to send a physical cancellation notice into a PO Box address The claims by front desk to have processed my cancellation, and the subsequent charges on my credit card constitue a violation of the Fair Credit Billing Act I explicitely requested that the amounts I was fraudulently charged for the months of November (11/21/for $29.99) and December (12/21/for $29.99) be refunded, otherwise I may have to proceed with alternative legal means of addressing this complaint Regards, [redacted] ***
LA Fitness had been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation accordingly
Member claims that she is not receiving the sessions per month that she is contracted forIt should be noted that member is paying for minute personal training sessions per month and that the sessions become available for use at the rate in which they are paid for each month (member’s dues are billed on the 6th of each month) However, member has been doubling up, using minute sessions to train for minutes at a time, which would essentially be times a monthNot only has LA Fitness provided member with the service for all of the sessions she had paid for as of the date of her complaint, but doubling up on her training sessions resulted in her having run out of sessions because she used all her available sessions as of 4/22/16, prior to her next scheduled billing of 5/6/ Thus, she did not have any available sessions to use between that timeIt should also be noted that member can view her training history at any time online through our website or on our mobile appIf she believes there to be any discrepancies with the sessions she has been charged for, we can review those with her and make any necessary adjustments However, at this time our investigation has revealed no breach of the agreementThus, member is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of her agreement should he elect to take advantage of it Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it is satisfactory for now LA Fitness has a bad habit of only addressing issues when it brought to their attention via some external pressure like the Revdex.com This is resolved for now, but I may need to reach out again if the cold dip breaks again and LA Fitness sits on their hands like usualThank you for existing and helping regular people like me get results Great job-R
Management spoke to [redacted] on 3/9/regarding the cancelation of his yearly membershipWe honored the October cancelation and issued a refund for the remaining amount of $via check [redacted] received back via chargebackNo further action will be taken Member is satisfiedThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***