Management spoke with Ms. [redacted] and apologized for the inconvenience of the trainer not showing and Management not honoring cancellation. As a customer accommodation, we agreed to cancel her membership and processed a full refund in the amount of $126.12. Refunds typically could take up to... 7-10 business to complete and will go back to the [redacted] on file. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding his concerns with the cancellation procedure for his monthly billed family membership and his frustration with the lack of responsiveness by the staff at his local clubLA Fitness strives to provide excellent customer service to our membersWe apologize for the experience he had and regret that he came away feeling like he was not assisted in his attempts to resolve his concerns The cancellation for [redacted] family membership was completed on August 24, As a courtesy, we have issued a refund in the amount of $back to the checking account on fileTypically refunds take 5-business days to completeWe believe this matter to be resolved Thank you
Management contacted [redacted] regarding the cancellation of his monthly dues membership [redacted] stated he attempted to cancel via telephone on October 14, This is not an acceptable form of cancellation and as a result, no such cancellation was processed The history on [redacted] ***’s account reflects that he was advised by telephone of accepted cancellation procedures when he contacted our membership departmentLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy, a cancellation was completed on June 17, and we have also agreed to a refund back to his [redacted] card on file in the amount of $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Our records reflect that member approached our Personal Training Director, [redacted] about cancelling on 3/14/ [redacted] informed member of the voluntary cancellation provision in his personal training agreement, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement However, member refused to pay the cancellation fee, insisting that [redacted] had the power to simply cancel the agreement without a fee or any further billing [redacted] advised member that that was not the case and member left the clubIt should be noted that on 3/28/16, [redacted] called member to follow up with him as his personal training membership was still active Member informed [redacted] that he was in the process of mailing in his cancellation noticeHowever, it was not until 5/3/that member paid the cancellation fee to terminate his agreement earlyMember had a couple of opportunities to pay the cancellation fee and terminate his agreement prior to 5/3/but elected not toThus, regular monthly billing continued and member was properly billed in accordance with the terms of members agreement until the time of his cancellationThere is no refund owed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As of today, 1/21/my account does not reflect any refunds from LA Fitness In addition, there is a direct debit from LA Fitness on 12/22/and 1/2/each in the amount of $I don't understand how they can charge an account and have no record If needed I will dispute this theough my bank Regards, [redacted]
Management spoke to [redacted] regarding the incident that occurred at the [redacted] locationWe ensured [redacted] that the issue has been addressed with our employeesLA Fitness strives to provide a healthy and comfortable environment with all our members and apologized for the behavior of the conversation that took placeMember stated he is satisfiedThank you
Our previous response still stands Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness)Members may not engage in any businessor enterprise while at the LA Fitness clubs Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usPrior to taking the step of revoking [redacted] membership, this policy was explained to [redacted] He was given warnings and an opportunity to cease these types of activity However, [redacted] chose to ignore these warnings Thus, after an investigation and a discussion with [redacted] on November 13, it was determined necessary to discontinue his membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreement
We apologize if [redacted] did not understand that we do not sell a Single Club Paid in Full membership We do however sell month to month EFT (Electronic Funds Transfer) memberships with Single club accessThis would require having a credit card on file to bill for the monthly dues, and the price point per month may be slightly higher on this type of membership Perhaps this would, however be an option for her Management will continue to reach out to her to discuss her options
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management spoke to [redacted] on 6/22/regarding the cancellation of his monthly billed membershipPer his request on 5/26/a cancellation was processedA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedthank you
Our District Vice President contacted member regarding her concernsWe apologize for her initial experience with the serviceMember has been assigned a new personal trainer and she has resumed with the service
LA Fitness had been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation accordingly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it is satisfactory for now LA Fitness has a bad habit of only addressing issues when it brought to their attention via some external pressure like the Revdex.com This is resolved for now, but I may need to reach out again if the cold dip breaks again and LA Fitness sits on their hands like usualThank you for existing and helping regular people like me get results Great job-R
Management spoke to [redacted] and apologized for the experience she had when attempting to establish a pre-paid Signature membershipManagement offered to renew [redacted] ’s previously expired pre-paid annual Signature membership with an adjusted expiration date to reflect a full months access to our locations [redacted] declined our offer at this timeAdditionally, we reviewed several current rates for Signature club memberships including both monthly and pre-paid options [redacted] stated she would consider the rates and has the information for local management should she decide to take advantage of an available rateThank you
Member claims that she is not receiving the sessions per month that she is contracted forIt should be noted that member is paying for minute personal training sessions per month and that the sessions become available for use at the rate in which they are paid for each month (member’s dues are billed on the 6th of each month) However, member has been doubling up, using minute sessions to train for minutes at a time, which would essentially be times a monthNot only has LA Fitness provided member with the service for all of the sessions she had paid for as of the date of her complaint, but doubling up on her training sessions resulted in her having run out of sessions because she used all her available sessions as of 4/22/16, prior to her next scheduled billing of 5/6/ Thus, she did not have any available sessions to use between that timeIt should also be noted that member can view her training history at any time online through our website or on our mobile appIf she believes there to be any discrepancies with the sessions she has been charged for, we can review those with her and make any necessary adjustments However, at this time our investigation has revealed no breach of the agreementThus, member is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of her agreement should he elect to take advantage of it Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business wrote back to say that the cancellation was affected on 12/22/2014, and to conact the front desk This was NOT the subject of my complaint To re-summarize my complaint, the front desk claimed TWICE to have processed my cancellation, and made no mention of the need to send a physical cancellation notice into a PO Box address The claims by front desk to have processed my cancellation, and the subsequent charges on my credit card constitue a violation of the Fair Credit Billing Act I explicitely requested that the amounts I was fraudulently charged for the months of November (11/21/for $29.99) and December (12/21/for $29.99) be refunded, otherwise I may have to proceed with alternative legal means of addressing this complaint Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
Management spoke to [redacted] on 3/9/regarding the cancelation of his yearly membershipWe honored the October cancelation and issued a refund for the remaining amount of $via check [redacted] received back via chargebackNo further action will be taken Member is satisfiedThank you
Management spoke with Ms. [redacted] and apologized for the inconvenience of the trainer not showing and Management not honoring cancellation. As a customer accommodation, we agreed to cancel her membership and processed a full refund in the amount of $126.12. Refunds typically could take up to... 7-10 business to complete and will go back to the [redacted] on file. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding his concerns with the cancellation procedure for his monthly billed family membership and his frustration with the lack of responsiveness by the staff at his local clubLA Fitness strives to provide excellent customer service to our membersWe apologize for the experience he had and regret that he came away feeling like he was not assisted in his attempts to resolve his concerns The cancellation for [redacted] family membership was completed on August 24, As a courtesy, we have issued a refund in the amount of $back to the checking account on fileTypically refunds take 5-business days to completeWe believe this matter to be resolved Thank you
Management contacted [redacted] regarding the cancellation of his monthly dues membership [redacted] stated he attempted to cancel via telephone on October 14, This is not an acceptable form of cancellation and as a result, no such cancellation was processed The history on [redacted] ***’s account reflects that he was advised by telephone of accepted cancellation procedures when he contacted our membership departmentLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy, a cancellation was completed on June 17, and we have also agreed to a refund back to his [redacted] card on file in the amount of $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Our records reflect that member approached our Personal Training Director, [redacted] about cancelling on 3/14/ [redacted] informed member of the voluntary cancellation provision in his personal training agreement, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement However, member refused to pay the cancellation fee, insisting that [redacted] had the power to simply cancel the agreement without a fee or any further billing [redacted] advised member that that was not the case and member left the clubIt should be noted that on 3/28/16, [redacted] called member to follow up with him as his personal training membership was still active Member informed [redacted] that he was in the process of mailing in his cancellation noticeHowever, it was not until 5/3/that member paid the cancellation fee to terminate his agreement earlyMember had a couple of opportunities to pay the cancellation fee and terminate his agreement prior to 5/3/but elected not toThus, regular monthly billing continued and member was properly billed in accordance with the terms of members agreement until the time of his cancellationThere is no refund owed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As of today, 1/21/my account does not reflect any refunds from LA Fitness In addition, there is a direct debit from LA Fitness on 12/22/and 1/2/each in the amount of $I don't understand how they can charge an account and have no record If needed I will dispute this theough my bank Regards, [redacted]
Management spoke to [redacted] regarding the incident that occurred at the [redacted] locationWe ensured [redacted] that the issue has been addressed with our employeesLA Fitness strives to provide a healthy and comfortable environment with all our members and apologized for the behavior of the conversation that took placeMember stated he is satisfiedThank you
Our previous response still stands Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted] clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness)Members may not engage in any businessor enterprise while at the LA Fitness clubs Like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against usPrior to taking the step of revoking [redacted] membership, this policy was explained to [redacted] He was given warnings and an opportunity to cease these types of activity However, [redacted] chose to ignore these warnings Thus, after an investigation and a discussion with [redacted] on November 13, it was determined necessary to discontinue his membership privilegesThe decision to revoke a membership is never taken lightly, but found to be necessary in this caseNotably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreement
We apologize if [redacted] did not understand that we do not sell a Single Club Paid in Full membership We do however sell month to month EFT (Electronic Funds Transfer) memberships with Single club accessThis would require having a credit card on file to bill for the monthly dues, and the price point per month may be slightly higher on this type of membership Perhaps this would, however be an option for her Management will continue to reach out to her to discuss her options
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management spoke to [redacted] on 6/22/regarding the cancellation of his monthly billed membershipPer his request on 5/26/a cancellation was processedA refund in the amount of $has been refunded back to the [redacted] on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedthank you
Our District Vice President contacted member regarding her concernsWe apologize for her initial experience with the serviceMember has been assigned a new personal trainer and she has resumed with the service
LA Fitness had been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation accordingly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it is satisfactory for now LA Fitness has a bad habit of only addressing issues when it brought to their attention via some external pressure like the Revdex.com This is resolved for now, but I may need to reach out again if the cold dip breaks again and LA Fitness sits on their hands like usualThank you for existing and helping regular people like me get results Great job-R
Management spoke to [redacted] and apologized for the experience she had when attempting to establish a pre-paid Signature membershipManagement offered to renew [redacted] ’s previously expired pre-paid annual Signature membership with an adjusted expiration date to reflect a full months access to our locations [redacted] declined our offer at this timeAdditionally, we reviewed several current rates for Signature club memberships including both monthly and pre-paid options [redacted] stated she would consider the rates and has the information for local management should she decide to take advantage of an available rateThank you
Member claims that she is not receiving the sessions per month that she is contracted forIt should be noted that member is paying for minute personal training sessions per month and that the sessions become available for use at the rate in which they are paid for each month (member’s dues are billed on the 6th of each month) However, member has been doubling up, using minute sessions to train for minutes at a time, which would essentially be times a monthNot only has LA Fitness provided member with the service for all of the sessions she had paid for as of the date of her complaint, but doubling up on her training sessions resulted in her having run out of sessions because she used all her available sessions as of 4/22/16, prior to her next scheduled billing of 5/6/ Thus, she did not have any available sessions to use between that timeIt should also be noted that member can view her training history at any time online through our website or on our mobile appIf she believes there to be any discrepancies with the sessions she has been charged for, we can review those with her and make any necessary adjustments However, at this time our investigation has revealed no breach of the agreementThus, member is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of her agreement should he elect to take advantage of it Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Members sessions reflect as available as he has sessions scheduled for 9/26/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business wrote back to say that the cancellation was affected on 12/22/2014, and to conact the front desk This was NOT the subject of my complaint To re-summarize my complaint, the front desk claimed TWICE to have processed my cancellation, and made no mention of the need to send a physical cancellation notice into a PO Box address The claims by front desk to have processed my cancellation, and the subsequent charges on my credit card constitue a violation of the Fair Credit Billing Act I explicitely requested that the amounts I was fraudulently charged for the months of November (11/21/for $29.99) and December (12/21/for $29.99) be refunded, otherwise I may have to proceed with alternative legal means of addressing this complaint Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
Management spoke to [redacted] on 3/9/regarding the cancelation of his yearly membershipWe honored the October cancelation and issued a refund for the remaining amount of $via check [redacted] received back via chargebackNo further action will be taken Member is satisfiedThank you