Our District Manager has attempted to contact members to address their concerns but his calls have not been returnedAs of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement and cancelled her regular fitness membership with no further billing as wellAdditionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI cancelled the account to prevent being charged any further even though I do not agree with the business' conclusionThey woukd have continued to charge me for personal training even though I was no longer a member of the gymI had no other optionI just want to be done with the company and hereby GIVE UPTheir response did absolutely nothing for the situation at hand Regards, [redacted] ***
Management spoke to [redacted] on 5/15/regarding his yearly membershipIt has been decided a cancellation and a refund in the amount of $back to the [redacted] Refunds take about 5-business days to be refundedThank you
Our District Manager contacted member regarding his concernsWe offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%Member elected to take advantage of the offer, paid the cancellation fee on 1/19/and we cancelled the remaining term of his personal training agreement accordingly
Management made several attempts to contact [redacted] regarding her monthly billed fitness membershipShe claims she was not notified when her home club was closing and her membership was transferred to a near by locationHowever, per her request a cancellation has been processed and no further billing will occur and the balance in the amount of $has been waivedWe have yet to receive a return call, if she wishes to discuss her concerns further we encourage her to do soWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Management spoke to [redacted] on 3/20/15 regarding the yearly enhancement fee she was billed on 12/12/14 in the amount of 25.00. We explained to [redacted] that she has been charged this fee every year due to the [redacted] membership she originally joined with. Member did not want to... cooperate in regards to providing proof she has never been charged prior to 2014. After much discussion we have removed the fee and refunded the $25.00 back to the checking account on file. Member is satisfied. Thank you.
RevDex.com: I have reviewed the response made by the business in reference to... complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Refunds are processed back to the form of payment as receivedThe amount of $was refunded on 12/13/ [redacted] can contact Amex in regards to receiving his refundNo further action will betaken Thank you
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the agreement was also included in the confirming e-mail member received on the day he enrolledIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and his understanding that, after the initial term, the services would continue at the same price and with the same billing cycle until written notice to cancel is providedThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)
Management has made several attempts to contact [redacted] regarding his concerns related to the status of his membership but have not received a return call [redacted] states that he has attempted to cancel via phone and at that time was provided acceptable cancellation optionsLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have cancelled his membership to prevent future monthly billingsIf [redacted] would like to review additional resolution options, we encourage him to return our calls so we can adequately address his concernsThank you
Management spoke to [redacted] *** on 1/21/regarding the delay in the club opening of our [redacted] *** locationWe apologize for this delay and have agreed to process and immediate cancellation and full refund per his requestA refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business daysMember is satisfiedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They misrepresent the terms of the contractI would not have signed up for a years wroth of training for a service I was not sure I would likeAnd did not use
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below LA fitness in [redacted] has falsified selling itself and does not provide a quality service where I am seeking a refund in retribution and a reduced rate until you are able to get your company up to code Main issues of concern: Equipment falling apart Floors and ceilings caving in Employees watching [redacted] with customers Unclean environment No cleaning supplies accessible to customers No regulation of equipment/ re-racking weights Rowdy and unruly customers that are not re-directed over flowing trashes I have been with your gym a while know and have continued to attempt hanging in there as you tried out many managers to improve your facilityThe sad truth is that it continues to go down hill and has ruined my impression of your companyThis last week has crossed the line, you have staff watching [redacted] with other members in the wait room near the basketball courtsTalking inappropriate things about the women they sleep withStaff is never working or monitoring your programTrash is overflowing, weights are impossible to find as they are thrown across all levels and other members are exhibiting inappropoaite behaviors with no re-directions I would like to be reimbursed in retribution to the faulty services you are providingI want to have a decreased membership price for the duration you take to get your facility back up to the basic level of needsAnd you need to hire a manager that will walk around and ensure their staff is acting accordinglyNo [redacted] in the gymEvery employee needs to be responsible to take trash out and re-fill paper towelsAnd you need to stop taking new members until you can provide the service you claim to be provide us dedicated membersI am a manager and understand the operations that you need to runIf you actually came to the site, you would see the same exact things I see if your looking to stay in businessIf your not looking to improve I would suggest closing your doors to save your companies nameThanks I would like to be reimbursed in retribution to the faulty services you are providingI want to have a decreased or waived membership price for the duration you take to get your facility back up to the basic level of needsAnd you need to hire a manager that will walk around and ensure their staff is acting accordinglyNo [redacted] in the gymEvery employee needs to be responsible to take trash out and re-fill paper towelsAnd you need to stop taking new members until you can provide the service you claim to be provide us dedicated membersIf your not looking to improve I would suggest closing your doors to save your companies nameThanks Regards, [redacted]
Management contacted Mr [redacted] via email and per hisrequest we have cancelled all his monthly billed membershipsWhich include hisfitness and Personal training and [redacted] ’ membershipsNO refundsare dueMember understands and is satisfiedThanky you
Management has made several attempts to contact *** [redacted] We have yet to receive a return callPer his request we have processed an immediate cancellation and no further billing will occurThe balance in theamount of $has been waived and no further balance is owedWe believe this issue to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/20/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 8/20/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections of the payment schedule section of the AgreementMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of his Agreement In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his initials and signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Even if he felt rushed at the point of sale, member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not exercise this option within the rescission period Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision in his Agreement should he elect to take advantage of itOtherwise, member should be expected to honor his Agreement as LA Fitness stands ready to continue to provide the services for which he contracted when he is ready to resume training
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/31/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/28/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement This provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Our District Vice President contacted member to address her concernsWe apologize for her experienceThis is not the experience we want any of our member's to have and have addressed her concerns with the staff members involvedMember expressed that she appreciated our prompt follow up and that she would continue her membership at our [redacted] locations
Member’s personal training agreement includes a provision that allows him to terminate the agreement early, without a fee, if he moves his permanent residence to a location more than miles from the club of enrollment or any other LA Fitness location However, our records do not reflect receipt of such a request or evidence of such a relocationThus, he has been appropriately billed in accordance with the terms of his personal training agreement Nevertheless, our District Vice President, [redacted] ***, has made several attempts to contact member regarding his concerns but his calls have not been returned and recent attempts have been unsuccessful (call does not go through or he gets a busy tone with no answer)We encourage member to return [redacted] call at [redacted] for further assistance
Our District Manager has attempted to contact members to address their concerns but his calls have not been returnedAs of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement and cancelled her regular fitness membership with no further billing as wellAdditionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI cancelled the account to prevent being charged any further even though I do not agree with the business' conclusionThey woukd have continued to charge me for personal training even though I was no longer a member of the gymI had no other optionI just want to be done with the company and hereby GIVE UPTheir response did absolutely nothing for the situation at hand Regards, [redacted] ***
Management spoke to [redacted] on 5/15/regarding his yearly membershipIt has been decided a cancellation and a refund in the amount of $back to the [redacted] Refunds take about 5-business days to be refundedThank you
Our District Manager contacted member regarding his concernsWe offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%Member elected to take advantage of the offer, paid the cancellation fee on 1/19/and we cancelled the remaining term of his personal training agreement accordingly
Management made several attempts to contact [redacted] regarding her monthly billed fitness membershipShe claims she was not notified when her home club was closing and her membership was transferred to a near by locationHowever, per her request a cancellation has been processed and no further billing will occur and the balance in the amount of $has been waivedWe have yet to receive a return call, if she wishes to discuss her concerns further we encourage her to do soWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Management spoke to [redacted] on 3/20/15 regarding the yearly enhancement fee she was billed on 12/12/14 in the amount of 25.00. We explained to [redacted] that she has been charged this fee every year due to the [redacted] membership she originally joined with. Member did not want to... cooperate in regards to providing proof she has never been charged prior to 2014. After much discussion we have removed the fee and refunded the $25.00 back to the checking account on file. Member is satisfied. Thank you.
RevDex.com: I have reviewed the response made by the business in reference to... complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Refunds are processed back to the form of payment as receivedThe amount of $was refunded on 12/13/ [redacted] can contact Amex in regards to receiving his refundNo further action will betaken Thank you
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the agreement was also included in the confirming e-mail member received on the day he enrolledIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and his understanding that, after the initial term, the services would continue at the same price and with the same billing cycle until written notice to cancel is providedThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)
Management has made several attempts to contact [redacted] regarding his concerns related to the status of his membership but have not received a return call [redacted] states that he has attempted to cancel via phone and at that time was provided acceptable cancellation optionsLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have cancelled his membership to prevent future monthly billingsIf [redacted] would like to review additional resolution options, we encourage him to return our calls so we can adequately address his concernsThank you
Management spoke to [redacted] *** on 1/21/regarding the delay in the club opening of our [redacted] *** locationWe apologize for this delay and have agreed to process and immediate cancellation and full refund per his requestA refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business daysMember is satisfiedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They misrepresent the terms of the contractI would not have signed up for a years wroth of training for a service I was not sure I would likeAnd did not use
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below LA fitness in [redacted] has falsified selling itself and does not provide a quality service where I am seeking a refund in retribution and a reduced rate until you are able to get your company up to code Main issues of concern: Equipment falling apart Floors and ceilings caving in Employees watching [redacted] with customers Unclean environment No cleaning supplies accessible to customers No regulation of equipment/ re-racking weights Rowdy and unruly customers that are not re-directed over flowing trashes I have been with your gym a while know and have continued to attempt hanging in there as you tried out many managers to improve your facilityThe sad truth is that it continues to go down hill and has ruined my impression of your companyThis last week has crossed the line, you have staff watching [redacted] with other members in the wait room near the basketball courtsTalking inappropriate things about the women they sleep withStaff is never working or monitoring your programTrash is overflowing, weights are impossible to find as they are thrown across all levels and other members are exhibiting inappropoaite behaviors with no re-directions I would like to be reimbursed in retribution to the faulty services you are providingI want to have a decreased membership price for the duration you take to get your facility back up to the basic level of needsAnd you need to hire a manager that will walk around and ensure their staff is acting accordinglyNo [redacted] in the gymEvery employee needs to be responsible to take trash out and re-fill paper towelsAnd you need to stop taking new members until you can provide the service you claim to be provide us dedicated membersI am a manager and understand the operations that you need to runIf you actually came to the site, you would see the same exact things I see if your looking to stay in businessIf your not looking to improve I would suggest closing your doors to save your companies nameThanks I would like to be reimbursed in retribution to the faulty services you are providingI want to have a decreased or waived membership price for the duration you take to get your facility back up to the basic level of needsAnd you need to hire a manager that will walk around and ensure their staff is acting accordinglyNo [redacted] in the gymEvery employee needs to be responsible to take trash out and re-fill paper towelsAnd you need to stop taking new members until you can provide the service you claim to be provide us dedicated membersIf your not looking to improve I would suggest closing your doors to save your companies nameThanks Regards, [redacted]
Management contacted Mr [redacted] via email and per hisrequest we have cancelled all his monthly billed membershipsWhich include hisfitness and Personal training and [redacted] ’ membershipsNO refundsare dueMember understands and is satisfiedThanky you
Management has made several attempts to contact *** [redacted] We have yet to receive a return callPer his request we have processed an immediate cancellation and no further billing will occurThe balance in theamount of $has been waived and no further balance is owedWe believe this issue to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/20/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 8/20/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections of the payment schedule section of the AgreementMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of his Agreement In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his initials and signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Even if he felt rushed at the point of sale, member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not exercise this option within the rescission period Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision in his Agreement should he elect to take advantage of itOtherwise, member should be expected to honor his Agreement as LA Fitness stands ready to continue to provide the services for which he contracted when he is ready to resume training
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/31/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/28/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement This provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Our District Vice President contacted member to address her concernsWe apologize for her experienceThis is not the experience we want any of our member's to have and have addressed her concerns with the staff members involvedMember expressed that she appreciated our prompt follow up and that she would continue her membership at our [redacted] locations
Member’s personal training agreement includes a provision that allows him to terminate the agreement early, without a fee, if he moves his permanent residence to a location more than miles from the club of enrollment or any other LA Fitness location However, our records do not reflect receipt of such a request or evidence of such a relocationThus, he has been appropriately billed in accordance with the terms of his personal training agreement Nevertheless, our District Vice President, [redacted] ***, has made several attempts to contact member regarding his concerns but his calls have not been returned and recent attempts have been unsuccessful (call does not go through or he gets a busy tone with no answer)We encourage member to return [redacted] call at [redacted] for further assistance