Management spoke to [redacted] regarding the cancellation of his paid in full membershipDue to [redacted] ***'s relocation meeting the requirements a cancellation has been processed and a pro-rated refund in the amount of $has been refunded back to the [redacted] card on fileRefunds take about 5-business days to be completedMember is satisfiedThank you
Our District Manager, [redacted] , has made several attempts to contact member to address his concerns but his calls have not been returnedMember’s personal training agreement has been cancelled and a full refund was processed on 12/5/(refund applied to the same account used for payment) Member may contact Mr [redacted] directly at ###-###-#### for further assistance
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 5/26/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 6/23/14, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refundIn fact, our records reflect that member still owes $to fulfill his contractual obligation
Management spoke with [redacted] regarding the cancellation of her monthly billed membership on 11/28/We confirmed a cancelation was processed on 11/24/per her request and no further billingwill take placeMember is satisfied and will continue to use the gym until her expiration date of 1/16/Member is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 8/6/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Our District Manager has attempted to contact member to address his concerns but member has not answeredAs of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted Mr [redacted] regarding his concerns with the billing on his monthly dues membershipLA Fitness provides members with the option to “Freeze” a membership in good standings with a day notice prior to their next scheduled billing dateMr [redacted] ’s membership records does not reflect a request for his membership to be “Frozen” during the months he is requesting an adjustment be honored Nevertheless, as a courtesy, a refund of $was processed back to the [redacted] on file and a balance of $was waivedThis reflects the difference between the freeze fee amount Mr [redacted] had requested to pay and the monthly dues that were chargedA cancellation of his membership was also completed based on his requestWe believe this matter to be resolved Thank you
Management spoke to member regarding her complaintManagement will waive past due balance of $38.14, refund June payment $38.14, waive buyout fee and cancel membershipThe refund could take up to 7-days to process and will go back to the [redacted] card on file We believe this matter to be resolvedThank you
Our District Operations Manager contacted member regarding his concernsWe cancelled his personal training agreement and processed a full refund for it (less one session used)Member elected to keep his regular fitness membership and Kids Klub membership active
Management spoke to [redacted] regarding the balance on his monthly billed fitness membershipIt was explained the balance is for the May monthly dues in the amount of $plus a dollar nsf feeLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyShould he choose to cancel his membershipThe last months pre paid dues are applied at that time No further action will be takenThank you
Management spoke to [redacted] regarding the incident that occurred when he was trying to utilize a guest past, we apologize for how this situation was handled and offered for [redacted] to speak to the Operations manager directly in regards to using a guest passMember will follow up at the club and is satisfied with the resolutionThank you
Management spoke to [redacted] on 5/8/regarding receiving guest passes at the time of joining for her and [redacted] ***We advised [redacted] we do not provide month guest passes to our membersIn order to compensate for being misinformed we offered to extend her expiration date months for herself and [redacted] to allow usage [redacted] accepted and [redacted] will activate the time at a later dateMember is satisfiedThank you
LA Fitness contacted member regarding his concerns and we processed a refunds totaling an amount of $720 (refunds applied to the same account used for payment). Please allow 3-5 business days for the refunds to post to the account.
Please note that we were not obligated to provide a refund, but a refund for one month of membership dues was processed as a customer service consideration for our member. It is not our policy or practice to harass our members to enroll in personal training and will address his concerns with personal training staff.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I request for LA Fitness to return my the amount I paidI never used the gym or the personal training sessionsPer my medical advice, I cannot engage in any physical activityAs such, I request refund of my initial deposit of $paid on September 2, 2016Regards, [redacted]
LA Fitness contacted member regarding her concernsWe will allow her to renew her expired membership and will make her remaining personal training sessions available for her to upon the renewal of her membership
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are not going to accept their response and realize that this company is a joke and does not value their customers or strive to provide good customer service We have tried to reach out to the trainer we initially we were working with and we are no longer receiving calls backOur membership with the gym ends tomorrow so we will no longer be able to use the sessions that the company has charged us for and then refused to deliver on I hope that in the future you do not treat your customers this way and that you teach your employees not to make promises that they cannot keep We were told we could cancel when we chose to do it, we were offered a partial refund, and then that offer was taken back To me, that is not right, and I cannot be involved with a company that thinks it isRegards, [redacted]
Member’s personal training agreement includes a provision that entitles him to terminate the agreement early if he moves further than miles from an LA Fitness locationMember may terminate the agreement by supplying proof of residenceLA Fitness did not receive proof of such a relocation Nevertheless, LA Fitness offered terminate his agreement early upon payment of the outstanding balance from his regular monthly billing which returned declined from his bank in JulyPlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberMember elected to take advantage of the offer, paid the outstnading balance and we cancelled the remaining term of his personal training agreement accordinglyHowever, he is not entitled to a refund of the payment he voluntarily made on top of the consideration already provided
Management contacted [redacted] and informed him of the purchase of [redacted] by LAF was per state guidelines and all members had option of continuing membership at same rate or cancel It was members responsibility to cancel though, membership was cancelled upon first request by *** [redacted] and as courtesy a month refund was offered to resolve issueMember declined month refund and requested [redacted] agreement, [redacted] agreement was emailed to member and confirmed as received by [redacted] Should member wish to discuss furtherWe encourage member to usWe believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the cancellation of his paid in full membershipDue to [redacted] ***'s relocation meeting the requirements a cancellation has been processed and a pro-rated refund in the amount of $has been refunded back to the [redacted] card on fileRefunds take about 5-business days to be completedMember is satisfiedThank you
Our District Manager, [redacted] , has made several attempts to contact member to address his concerns but his calls have not been returnedMember’s personal training agreement has been cancelled and a full refund was processed on 12/5/(refund applied to the same account used for payment) Member may contact Mr [redacted] directly at ###-###-#### for further assistance
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 5/26/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 6/23/14, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refundIn fact, our records reflect that member still owes $to fulfill his contractual obligation
Management spoke with [redacted] regarding the cancellation of her monthly billed membership on 11/28/We confirmed a cancelation was processed on 11/24/per her request and no further billingwill take placeMember is satisfied and will continue to use the gym until her expiration date of 1/16/Member is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 8/6/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Our District Manager has attempted to contact member to address his concerns but member has not answeredAs of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted Mr [redacted] regarding his concerns with the billing on his monthly dues membershipLA Fitness provides members with the option to “Freeze” a membership in good standings with a day notice prior to their next scheduled billing dateMr [redacted] ’s membership records does not reflect a request for his membership to be “Frozen” during the months he is requesting an adjustment be honored Nevertheless, as a courtesy, a refund of $was processed back to the [redacted] on file and a balance of $was waivedThis reflects the difference between the freeze fee amount Mr [redacted] had requested to pay and the monthly dues that were chargedA cancellation of his membership was also completed based on his requestWe believe this matter to be resolved Thank you
LA Fitness processed a refund in the amount of $on 1/1/for the charge from 12/22/LA Fitness did not charge member on 1/2/or again after 12/22/
Management spoke to member regarding her complaintManagement will waive past due balance of $38.14, refund June payment $38.14, waive buyout fee and cancel membershipThe refund could take up to 7-days to process and will go back to the [redacted] card on file We believe this matter to be resolvedThank you
Our District Operations Manager contacted member regarding his concernsWe cancelled his personal training agreement and processed a full refund for it (less one session used)Member elected to keep his regular fitness membership and Kids Klub membership active
Management spoke to [redacted] regarding the balance on his monthly billed fitness membershipIt was explained the balance is for the May monthly dues in the amount of $plus a dollar nsf feeLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyShould he choose to cancel his membershipThe last months pre paid dues are applied at that time No further action will be takenThank you
Management spoke to [redacted] regarding the incident that occurred when he was trying to utilize a guest past, we apologize for how this situation was handled and offered for [redacted] to speak to the Operations manager directly in regards to using a guest passMember will follow up at the club and is satisfied with the resolutionThank you
Management spoke to [redacted] on 5/8/regarding receiving guest passes at the time of joining for her and [redacted] ***We advised [redacted] we do not provide month guest passes to our membersIn order to compensate for being misinformed we offered to extend her expiration date months for herself and [redacted] to allow usage [redacted] accepted and [redacted] will activate the time at a later dateMember is satisfiedThank you
LA Fitness contacted member regarding his concerns and we processed a refunds totaling an amount of $720 (refunds applied to the same account used for payment). Please allow 3-5 business days for the refunds to post to the account.
Please note that we were not obligated to provide a refund, but a refund for one month of membership dues was processed as a customer service consideration for our member. It is not our policy or practice to harass our members to enroll in personal training and will address his concerns with personal training staff.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I request for LA Fitness to return my the amount I paidI never used the gym or the personal training sessionsPer my medical advice, I cannot engage in any physical activityAs such, I request refund of my initial deposit of $paid on September 2, 2016Regards, [redacted]
LA Fitness contacted member regarding her concernsWe will allow her to renew her expired membership and will make her remaining personal training sessions available for her to upon the renewal of her membership
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are not going to accept their response and realize that this company is a joke and does not value their customers or strive to provide good customer service We have tried to reach out to the trainer we initially we were working with and we are no longer receiving calls backOur membership with the gym ends tomorrow so we will no longer be able to use the sessions that the company has charged us for and then refused to deliver on I hope that in the future you do not treat your customers this way and that you teach your employees not to make promises that they cannot keep We were told we could cancel when we chose to do it, we were offered a partial refund, and then that offer was taken back To me, that is not right, and I cannot be involved with a company that thinks it isRegards, [redacted]
Member’s personal training agreement includes a provision that entitles him to terminate the agreement early if he moves further than miles from an LA Fitness locationMember may terminate the agreement by supplying proof of residenceLA Fitness did not receive proof of such a relocation Nevertheless, LA Fitness offered terminate his agreement early upon payment of the outstanding balance from his regular monthly billing which returned declined from his bank in JulyPlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberMember elected to take advantage of the offer, paid the outstnading balance and we cancelled the remaining term of his personal training agreement accordinglyHowever, he is not entitled to a refund of the payment he voluntarily made on top of the consideration already provided
Management contacted [redacted] and informed him of the purchase of [redacted] by LAF was per state guidelines and all members had option of continuing membership at same rate or cancel It was members responsibility to cancel though, membership was cancelled upon first request by *** [redacted] and as courtesy a month refund was offered to resolve issueMember declined month refund and requested [redacted] agreement, [redacted] agreement was emailed to member and confirmed as received by [redacted] Should member wish to discuss furtherWe encourage member to usWe believe this matter to be resolvedThank you