Management has made several attempts to contact [redacted] regarding his concerns related to the status of his membership but have not received a return call [redacted] states that he has attempted to cancel via phone and at that time was provided acceptable cancellation optionsLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have cancelled his membership to prevent future monthly billingsIf [redacted] would like to review additional resolution options, we encourage him to return our calls so we can adequately address his concernsThank you
Member’s personal training agreement includes a provision that allows him to terminate the agreement early, without a fee, if he moves his permanent residence to a location more than miles from the club of enrollment or any other LA Fitness location However, our records do not reflect receipt of such a request or evidence of such a relocationThus, he has been appropriately billed in accordance with the terms of his personal training agreement Nevertheless, our District Vice President, [redacted] ***, has made several attempts to contact member regarding his concerns but his calls have not been returned and recent attempts have been unsuccessful (call does not go through or he gets a busy tone with no answer)We encourage member to return [redacted] call at [redacted] for further assistance
Management spoke to [redacted] *** on 1/21/regarding the delay in the club opening of our [redacted] *** locationWe apologize for this delay and have agreed to process and immediate cancellation and full refund per his requestA refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business daysMember is satisfiedThank you
Management spoke to [redacted] regarding the balance on his monthly billed fitness membershipIt was explained the balance is for the May monthly dues in the amount of $plus a dollar nsf feeLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyShould he choose to cancel his membershipThe last months pre paid dues are applied at that time No further action will be takenThank you
Our District Manager has attempted to contact member to address his concerns but member has not answeredAs of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke with [redacted] regarding the cancellation of her monthly billed membership on 11/28/We confirmed a cancelation was processed on 11/24/per her request and no further billingwill take placeMember is satisfied and will continue to use the gym until her expiration date of 1/16/Member is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 8/6/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Please note that we were not obligated to provide a refund, but a refund for one month of membership dues was processed as a customer service consideration for our member. It is not our policy or practice to harass our members to enroll in personal training and will address his concerns with personal training staff.
Management spoke to [redacted] on 5/8/regarding receiving guest passes at the time of joining for her and [redacted] ***We advised [redacted] we do not provide month guest passes to our membersIn order to compensate for being misinformed we offered to extend her expiration date months for herself and [redacted] to allow usage [redacted] accepted and [redacted] will activate the time at a later dateMember is satisfiedThank you
LA Fitness contacted member regarding his concerns and we processed a refunds totaling an amount of $720 (refunds applied to the same account used for payment). Please allow 3-5 business days for the refunds to post to the account.
Our District Operations Manager contacted member regarding his concernsWe cancelled his personal training agreement and processed a full refund for it (less one session used)Member elected to keep his regular fitness membership and Kids Klub membership active
Management contacted Mr [redacted] regarding his concerns with the billing on his monthly dues membershipLA Fitness provides members with the option to “Freeze” a membership in good standings with a day notice prior to their next scheduled billing dateMr [redacted] ’s membership records does not reflect a request for his membership to be “Frozen” during the months he is requesting an adjustment be honored Nevertheless, as a courtesy, a refund of $was processed back to the [redacted] on file and a balance of $was waivedThis reflects the difference between the freeze fee amount Mr [redacted] had requested to pay and the monthly dues that were chargedA cancellation of his membership was also completed based on his requestWe believe this matter to be resolved Thank you
Management spoke to member regarding her complaintManagement will waive past due balance of $38.14, refund June payment $38.14, waive buyout fee and cancel membershipThe refund could take up to 7-days to process and will go back to the [redacted] card on file We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I request for LA Fitness to return my the amount I paidI never used the gym or the personal training sessionsPer my medical advice, I cannot engage in any physical activityAs such, I request refund of my initial deposit of $paid on September 2, 2016Regards, [redacted]
Management spoke to [redacted] regarding the incident that occurred when he was trying to utilize a guest past, we apologize for how this situation was handled and offered for [redacted] to speak to the Operations manager directly in regards to using a guest passMember will follow up at the club and is satisfied with the resolutionThank you
Management contacted [redacted] regarding her concerns with the membership agreement signed on June 7, with our [redacted] locationWe strive to provide excellent customer service and we regret that [redacted] felt there was a miscommunication regarding the billing terms and charges processed when signing up for the monthly billed family membership According to our records, the family membership, that includes both [redacted] and [redacted] is a monthly charge of $plus tax and the Kids Klub membership that includes access for two children is $a month plus tax [redacted] has indicated that she appreciates the follow up and simply wanted to verify the membership billing amountShe has expressed that she plans to continue to be a memberWe believe this matter to be resolvedThank you
Our District Operations Manager contacted [redacted] regarding her continued concerns related to her Personal Training Agreement. To resolve this matter, we have agreed to honor a termination of the Personal Training Agreement. The cancellation was completed on 10/28/2016. A refund of in the amount of $2030.40 was processed back to the [redacted] on file. Refunds typically take 5-7 business dates to complete. We believe this resolves the matter, but please advise if we can be of further assistance.
Management contacted [redacted] regarding his monthly billed membershipIt was agreed upon to process a cancellation and no further billing will occurA refund in the amount of $was processed back to the [redacted] card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI received my refund Thank You Regards, *** [redacted]
Management has made several attempts to contact [redacted] regarding his concerns related to the status of his membership but have not received a return call [redacted] states that he has attempted to cancel via phone and at that time was provided acceptable cancellation optionsLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] As a result, no cancellation was processed and the monthly billing continued based on the membership termsAs a courtesy, we have cancelled his membership to prevent future monthly billingsIf [redacted] would like to review additional resolution options, we encourage him to return our calls so we can adequately address his concernsThank you
Member’s personal training agreement includes a provision that allows him to terminate the agreement early, without a fee, if he moves his permanent residence to a location more than miles from the club of enrollment or any other LA Fitness location However, our records do not reflect receipt of such a request or evidence of such a relocationThus, he has been appropriately billed in accordance with the terms of his personal training agreement Nevertheless, our District Vice President, [redacted] ***, has made several attempts to contact member regarding his concerns but his calls have not been returned and recent attempts have been unsuccessful (call does not go through or he gets a busy tone with no answer)We encourage member to return [redacted] call at [redacted] for further assistance
Management spoke to [redacted] *** on 1/21/regarding the delay in the club opening of our [redacted] *** locationWe apologize for this delay and have agreed to process and immediate cancellation and full refund per his requestA refund in the amount of $has been refunded back to the [redacted] cardRefunds take about 5-business daysMember is satisfiedThank you
Management spoke to [redacted] regarding the balance on his monthly billed fitness membershipIt was explained the balance is for the May monthly dues in the amount of $plus a dollar nsf feeLA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyShould he choose to cancel his membershipThe last months pre paid dues are applied at that time No further action will be takenThank you
Our District Manager has attempted to contact member to address his concerns but member has not answeredAs of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke with [redacted] regarding the cancellation of her monthly billed membership on 11/28/We confirmed a cancelation was processed on 11/24/per her request and no further billingwill take placeMember is satisfied and will continue to use the gym until her expiration date of 1/16/Member is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/6/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 8/6/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Please note that we were not obligated to provide a refund, but a refund for one month of membership dues was processed as a customer service consideration for our member. It is not our policy or practice to harass our members to enroll in personal training and will address his concerns with personal training staff.
Management spoke to [redacted] on 5/8/regarding receiving guest passes at the time of joining for her and [redacted] ***We advised [redacted] we do not provide month guest passes to our membersIn order to compensate for being misinformed we offered to extend her expiration date months for herself and [redacted] to allow usage [redacted] accepted and [redacted] will activate the time at a later dateMember is satisfiedThank you
LA Fitness contacted member regarding his concerns and we processed a refunds totaling an amount of $720 (refunds applied to the same account used for payment). Please allow 3-5 business days for the refunds to post to the account.
Our District Operations Manager contacted member regarding his concernsWe cancelled his personal training agreement and processed a full refund for it (less one session used)Member elected to keep his regular fitness membership and Kids Klub membership active
Management contacted Mr [redacted] regarding his concerns with the billing on his monthly dues membershipLA Fitness provides members with the option to “Freeze” a membership in good standings with a day notice prior to their next scheduled billing dateMr [redacted] ’s membership records does not reflect a request for his membership to be “Frozen” during the months he is requesting an adjustment be honored Nevertheless, as a courtesy, a refund of $was processed back to the [redacted] on file and a balance of $was waivedThis reflects the difference between the freeze fee amount Mr [redacted] had requested to pay and the monthly dues that were chargedA cancellation of his membership was also completed based on his requestWe believe this matter to be resolved Thank you
LA Fitness processed a refund in the amount of $on 1/1/for the charge from 12/22/LA Fitness did not charge member on 1/2/or again after 12/22/
Management spoke to member regarding her complaintManagement will waive past due balance of $38.14, refund June payment $38.14, waive buyout fee and cancel membershipThe refund could take up to 7-days to process and will go back to the [redacted] card on file We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I request for LA Fitness to return my the amount I paidI never used the gym or the personal training sessionsPer my medical advice, I cannot engage in any physical activityAs such, I request refund of my initial deposit of $paid on September 2, 2016Regards, [redacted]
Management spoke to [redacted] regarding the incident that occurred when he was trying to utilize a guest past, we apologize for how this situation was handled and offered for [redacted] to speak to the Operations manager directly in regards to using a guest passMember will follow up at the club and is satisfied with the resolutionThank you
Management contacted [redacted] regarding her concerns with the membership agreement signed on June 7, with our [redacted] locationWe strive to provide excellent customer service and we regret that [redacted] felt there was a miscommunication regarding the billing terms and charges processed when signing up for the monthly billed family membership According to our records, the family membership, that includes both [redacted] and [redacted] is a monthly charge of $plus tax and the Kids Klub membership that includes access for two children is $a month plus tax [redacted] has indicated that she appreciates the follow up and simply wanted to verify the membership billing amountShe has expressed that she plans to continue to be a memberWe believe this matter to be resolvedThank you
Our District Operations Manager contacted [redacted] regarding her continued concerns related to her Personal Training Agreement. To resolve this matter, we have agreed to honor a termination of the Personal Training Agreement. The cancellation was completed on 10/28/2016. A refund of in the amount of $2030.40 was processed back to the [redacted] on file. Refunds typically take 5-7 business dates to complete. We believe this resolves the matter, but please advise if we can be of further assistance.
Management contacted [redacted] regarding his monthly billed membershipIt was agreed upon to process a cancellation and no further billing will occurA refund in the amount of $was processed back to the [redacted] card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI received my refund Thank You Regards, *** [redacted]