Management has been in communication with [redacted] to resolve this issue One challenge is they are requesting an open-ended discounted rate, but are unwilling however to pay the required Corporate Sponsorship Fee to do so That is not typical of what we offer in terms of options, nevertheless we look forward to building a relationship with Community Hope to offer their employees a really great membership plan [redacted] assistant, [redacted] is currently working directly with our Corporate Wellness Department to secure a mutually acceptable membership option for their employeesWe anticipate a new Wellness Agreement to be executed soon and believe this fully addresses her concerns Thank you
Management has made several attempts to contact Mr [redacted] to discuss his concerns regarding his membershipHowever, we have not received a return callWe encourage Mr [redacted] to return our call so we can adequately respond to his concernsThank you
Management contacted [redacted] on 4/29/regarding the cancellation of his monthly billed fitness membershipPer his request we have processed an immediate cancellation and honored is request for a full refund in the amount of $back to the [redacted] cardRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/19/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 2/19/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to [redacted] via email on 1/15/regarding her concerns with her monthly billed membership at the time of point of saleWe apologized for any miscommunication that occurred and provided [redacted] with a copy of her agreementWe encourage [redacted] to return our call should she wish to discuss anything furtherThank you
Management spoke with Mr. [redacted] regarding his concerns. We agreed to cancel his membership and refund the last two months of dues per his request totaling $89.98. Refunds typically could take up 5-7 business days to complete and will go back to the Amex Card on file. We believe this matter to... resolved. Thank you.
Management spoke to Ms [redacted] on 1/12/regarding the unauthorizedcharge she incurredWe explained to Ms [redacted] this is a yearly fee that isbuilt into her membership called an enhancement feeAs a courtesy we haverefunded the $back to the checking account and advised Ms [redacted] toexpect this charge on a yearly basisMember understands and is satisfied Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as this is what we originally agreed upon I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please refer to complaint file # [redacted] It is now weeks after my first complaint, and I want to keep you updated with this persisting problemNo progress has been made on renovating the pool or air handling system - it is drained, no painting going on, no ceiling being fixed, and the continuing company line, per Manager/Operations Manager, [redacted] , is "We are waiting for all the custom-made components to be delivered." Yet American Pools, the manager of the pools for LAF, has told the lifeguards at the Bridgeville location that [redacted] will reopen on Nov [redacted] denies thisYet several "unofficial" sources state that the approval to even place this order has not been received from CorpLAFAnd the only current solution is 1) Freeze your account - which means LAF continues to receive $10/month compensation, for no service; or 2) go to Bridgeville, which is now overcrowded, and also closes sporadicallyAgain, LAF is not meeting their contractual obligations, and are seemingly content to enjoy the automatic remittances from all the frozen and/or alternate location swimsThey can afford to be closed - obviously, because it doesn't affect income negatively, yet has a positive effect on monthly costs (no water, electric, cleaning supply costs or lifeguard salaries)There are at least two dozen other upset swimmers - we signed up to be at [redacted] , whenever we wish, not at any other location, and certainly not "frozen." Please ask for proof when you ask the hard questions - i.e., when will the new air handling system be installed, and when will this pool open? Enough is enough! And, this missive will be shared with all my fellow disgruntled swimmers, who I hope will file their own complaint, or copy this one! Regards, [redacted]
Our District Vice President, [redacted] Gand the Personal Training Director, [redacted] B., have both tried contacting member regarding her concerns but their calls have not been returnedOur records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/12/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 7/12/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately this is my second Revdex.com complaint because the first was prematurely closedI canceled my membership with LA fitness on the 18th of July I have an email detailing the date and confirmation of cancelling the membership This business continued to charge my account $a month, for the next monthsAfter asking them to reimburse my bank account they then re-cancelled my membershipI asked for them to reimburse me for the $that they charged me forThey have not reimbursed me for any amount.I would like the $paid back to me, $for the months they charged plus the $in overdraft fees I have been subject to in my Bank of America account Regards, [redacted] ***
To whom it may concern, I just received an email from Revdex.com saying that the case is closed because Revdex.com didn't hear from me.I want to clarify the business did call me and resolved the issue and I am very satisfied with the resultThe complaint ID is [redacted] .Thank you very much for your assistanceI didn't receive any emails asking for my inputs regarding the complaintI want to make sure to let you know that I am satisfied with the outcome even if the case is already closedMaybe you can change the corresponding Revdex.com Review.Thank you again for your help! Best, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] This complaint has been satisfied in a satisfactory manner Regards, [redacted]
Management reviewed Mr [redacted] complaintAs a customer consideration, we agreed to refund 10/11/payment of $Refunds typically could take up to 5-business days to complete and will be applied to the [redacted] on fileShould Mr [redacted] need further assistance we encourage him to call usWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In their response, the company states that the director explained the cancellation policy from page However, she did not explain this accurately to meInstead, she misinformed me of that policy and said the cancellation fee would be the rest of the month plus an additional $This was not the correct information and is dishonest customer serviceBy refusing to acknowledge that their employee gave a customer the wrong information, the company condones dishonesty and lack of integrityThis is not the first time this company has been misleading and dishonest to their customers, as evidenced by the multiple similar complaintsI no longer live close to a LA fitness gym, there is no reason for me to have personal training sessionsAlso, I cannot afford personal training sessionsI am not satisfied with this response, the compliant was not addressed Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.SThe gentleman that helped me with this complaint was extremely helpful and cared for my concern and commentsHe followed through on his promisesI just wish that it shouldn't have taken this long or these many complaints before it got resolvedThanks again
Revdex.com: A couple comments which in the end are just that comments about LA Fitness and the slimy way they do business I did receive two calls from [redacted] at LA Fitness One requesting the ID's proving that I moved to [redacted] I was willing to provide in person but they wouldn't accept Two, is a call trying to negotiate a payment of roughly $ That call ended with me not accepting the $and her telling me there was nothing else they could or would do I never received another call but I did receive all the money owed me back to my [redacted] Scummy way to do business but after the fight and your help they paid me what I was owed and I am thankful for your help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Best Wishes, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/17/Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $360.00, beginning 7/17/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementHowever, our District Vice President contacted member regarding her concerns and we agreed to waive the cancellation and release member from the remaining agreement term after she completes two more monthly payments in September and OctoberPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management has been in communication with [redacted] to resolve this issue One challenge is they are requesting an open-ended discounted rate, but are unwilling however to pay the required Corporate Sponsorship Fee to do so That is not typical of what we offer in terms of options, nevertheless we look forward to building a relationship with Community Hope to offer their employees a really great membership plan [redacted] assistant, [redacted] is currently working directly with our Corporate Wellness Department to secure a mutually acceptable membership option for their employeesWe anticipate a new Wellness Agreement to be executed soon and believe this fully addresses her concerns Thank you
Member may contact her local club at [redacted] or our member service department at [redacted] for processing
Management has made several attempts to contact Mr [redacted] to discuss his concerns regarding his membershipHowever, we have not received a return callWe encourage Mr [redacted] to return our call so we can adequately respond to his concernsThank you
Management contacted [redacted] on 4/29/regarding the cancellation of his monthly billed fitness membershipPer his request we have processed an immediate cancellation and honored is request for a full refund in the amount of $back to the [redacted] cardRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/19/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 2/19/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to [redacted] via email on 1/15/regarding her concerns with her monthly billed membership at the time of point of saleWe apologized for any miscommunication that occurred and provided [redacted] with a copy of her agreementWe encourage [redacted] to return our call should she wish to discuss anything furtherThank you
Management spoke with Mr. [redacted] regarding his concerns. We agreed to cancel his membership and refund the last two months of dues per his request totaling $89.98. Refunds typically could take up 5-7 business days to complete and will go back to the Amex Card on file. We believe this matter to... resolved. Thank you.
LA Fitness made the remaining sessions available for member to use and we will allow her as much time as she needs to complete them
Management spoke to Ms [redacted] on 1/12/regarding the unauthorizedcharge she incurredWe explained to Ms [redacted] this is a yearly fee that isbuilt into her membership called an enhancement feeAs a courtesy we haverefunded the $back to the checking account and advised Ms [redacted] toexpect this charge on a yearly basisMember understands and is satisfied Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me as this is what we originally agreed upon I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please refer to complaint file # [redacted] It is now weeks after my first complaint, and I want to keep you updated with this persisting problemNo progress has been made on renovating the pool or air handling system - it is drained, no painting going on, no ceiling being fixed, and the continuing company line, per Manager/Operations Manager, [redacted] , is "We are waiting for all the custom-made components to be delivered." Yet American Pools, the manager of the pools for LAF, has told the lifeguards at the Bridgeville location that [redacted] will reopen on Nov [redacted] denies thisYet several "unofficial" sources state that the approval to even place this order has not been received from CorpLAFAnd the only current solution is 1) Freeze your account - which means LAF continues to receive $10/month compensation, for no service; or 2) go to Bridgeville, which is now overcrowded, and also closes sporadicallyAgain, LAF is not meeting their contractual obligations, and are seemingly content to enjoy the automatic remittances from all the frozen and/or alternate location swimsThey can afford to be closed - obviously, because it doesn't affect income negatively, yet has a positive effect on monthly costs (no water, electric, cleaning supply costs or lifeguard salaries)There are at least two dozen other upset swimmers - we signed up to be at [redacted] , whenever we wish, not at any other location, and certainly not "frozen." Please ask for proof when you ask the hard questions - i.e., when will the new air handling system be installed, and when will this pool open? Enough is enough! And, this missive will be shared with all my fellow disgruntled swimmers, who I hope will file their own complaint, or copy this one! Regards, [redacted]
Our District Vice President, [redacted] Gand the Personal Training Director, [redacted] B., have both tried contacting member regarding her concerns but their calls have not been returnedOur records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/12/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 7/12/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately this is my second Revdex.com complaint because the first was prematurely closedI canceled my membership with LA fitness on the 18th of July I have an email detailing the date and confirmation of cancelling the membership This business continued to charge my account $a month, for the next monthsAfter asking them to reimburse my bank account they then re-cancelled my membershipI asked for them to reimburse me for the $that they charged me forThey have not reimbursed me for any amount.I would like the $paid back to me, $for the months they charged plus the $in overdraft fees I have been subject to in my Bank of America account Regards, [redacted] ***
To whom it may concern, I just received an email from Revdex.com saying that the case is closed because Revdex.com didn't hear from me.I want to clarify the business did call me and resolved the issue and I am very satisfied with the resultThe complaint ID is [redacted] .Thank you very much for your assistanceI didn't receive any emails asking for my inputs regarding the complaintI want to make sure to let you know that I am satisfied with the outcome even if the case is already closedMaybe you can change the corresponding Revdex.com Review.Thank you again for your help! Best, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] This complaint has been satisfied in a satisfactory manner Regards, [redacted]
Management reviewed Mr [redacted] complaintAs a customer consideration, we agreed to refund 10/11/payment of $Refunds typically could take up to 5-business days to complete and will be applied to the [redacted] on fileShould Mr [redacted] need further assistance we encourage him to call usWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In their response, the company states that the director explained the cancellation policy from page However, she did not explain this accurately to meInstead, she misinformed me of that policy and said the cancellation fee would be the rest of the month plus an additional $This was not the correct information and is dishonest customer serviceBy refusing to acknowledge that their employee gave a customer the wrong information, the company condones dishonesty and lack of integrityThis is not the first time this company has been misleading and dishonest to their customers, as evidenced by the multiple similar complaintsI no longer live close to a LA fitness gym, there is no reason for me to have personal training sessionsAlso, I cannot afford personal training sessionsI am not satisfied with this response, the compliant was not addressed Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.SThe gentleman that helped me with this complaint was extremely helpful and cared for my concern and commentsHe followed through on his promisesI just wish that it shouldn't have taken this long or these many complaints before it got resolvedThanks again
Revdex.com: A couple comments which in the end are just that comments about LA Fitness and the slimy way they do business I did receive two calls from [redacted] at LA Fitness One requesting the ID's proving that I moved to [redacted] I was willing to provide in person but they wouldn't accept Two, is a call trying to negotiate a payment of roughly $ That call ended with me not accepting the $and her telling me there was nothing else they could or would do I never received another call but I did receive all the money owed me back to my [redacted] Scummy way to do business but after the fight and your help they paid me what I was owed and I am thankful for your help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Best Wishes, [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/17/Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $360.00, beginning 7/17/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementHowever, our District Vice President contacted member regarding her concerns and we agreed to waive the cancellation and release member from the remaining agreement term after she completes two more monthly payments in September and OctoberPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member