Revdex.com:I still feel that LA Fitness uses unethical business practices to get victims to sign up for their personal training contract They should consider changing their ways before someone decides to sue them I have reviewed the response made by LA Fitness in reference to complaint ID [redacted] , and by their response consider the personal training contact between us now void Please close this complaint Regards, [redacted] ***
Management contacted Mr [redacted] to discuss his concerns regarding an incident that took place at our Houston Greenway locationMr [redacted] alleges that local management acted in an unprofessional manner when handling an incident involving Mr [redacted] and another memberBased on that conversation, we understand that all the information was not gathered prior to the local management addressing the situationLA Fitness strives to provide excellent customer service and in no way condones such alleged behaviorWe regret any inconvenience this may have caused Mr [redacted] and have addressed the situation with the local staff member involvedWe believe this resolves Mr***’s concernsThank you
Management spoke to [redacted] on 4/17/regarding the cancellation of his monthly billed membershipAn immediate cancellation has been processed and no further billing will occurThe balance in the amount of $has been waivedMember is satisfiedThank you
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membershipWe have yet to receive a return callAs a courtesy the balance in the amount of $has been waived and no further balance is owedAn immediate cancellation has been processedWe encourage her to return our call or to contact her Home clubThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and... find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
LA Fitness contacted member regarding her concernsWe will allow her to renew her expired membership and will make her remaining personal training sessions available for her to upon the renewal of her membership
Management has made attempts to contact Mr [redacted] to discuss his concernsHowever, we have not received a returned callManagement as a courtesy agreed to cancel his membership and ensured no further billingShould Mr [redacted] wish discuss further, we encourage member to call usWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are not going to accept their response and realize that this company is a joke and does not value their customers or strive to provide good customer service We have tried to reach out to the trainer we initially we were working with and we are no longer receiving calls backOur membership with the gym ends tomorrow so we will no longer be able to use the sessions that the company has charged us for and then refused to deliver on I hope that in the future you do not treat your customers this way and that you teach your employees not to make promises that they cannot keep We were told we could cancel when we chose to do it, we were offered a partial refund, and then that offer was taken back To me, that is not right, and I cannot be involved with a company that thinks it isRegards, [redacted]
Management contacted Ms [redacted] regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyMs [redacted] states that she attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement termsNevertheless, as a courtesy, a cancellation was processed on March, with no further billingWe believe this matter to be resolvedThank you
Management contacted [redacted] and informed him of the purchase of [redacted] by LAF was per state guidelines and all members had option of continuing membership at same rate or cancel It was members responsibility to cancel though, membership was cancelled upon first request by *** [redacted] and as courtesy a month refund was offered to resolve issueMember declined month refund and requested [redacted] agreement, [redacted] agreement was emailed to member and confirmed as received by [redacted] Should member wish to discuss furtherWe encourage member to usWe believe this matter to be resolvedThank you
Member’s personal training agreement includes a provision that entitles him to terminate the agreement early if he moves further than miles from an LA Fitness locationMember may terminate the agreement by supplying proof of residenceLA Fitness did not receive proof of such a relocation Nevertheless, LA Fitness offered terminate his agreement early upon payment of the outstanding balance from his regular monthly billing which returned declined from his bank in JulyPlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberMember elected to take advantage of the offer, paid the outstnading balance and we cancelled the remaining term of his personal training agreement accordinglyHowever, he is not entitled to a refund of the payment he voluntarily made on top of the consideration already provided
Management contacted [redacted] regarding his concerns with the agreed billing terms for his daughters monthly billed membership and his frustration with the lack of responsiveness by the managers at the local clubWe apologize for the experience she had and in no way condone such alleged behaviorLA Fitness strives to provide excellent customer service to our members and regret that [redacted] felt like our staff had not behaved professionally As a courtesy, we have issued a refund in the amount of $back to the [redacted] on fileTypically refunds take 5-business days to complete [redacted] indicated that he appreciated the follow up and we assured him this issue has been addressedWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement and a refund in the amount of $was processed on 4/15/(refund applied to the same account used for payment)
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/13/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 8/13/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee Our District Vice President contacted [redacted] regarding her concernsShe stated that she emailed in a cancellation request due to a medical situationMember’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, member provides proof of permanent disabilityHowever, our records do not reflect that member has provided verification of such a disabilityNevertheless, our District Vice President also offered to reduce the cancellation fee, which would have been 50% of the remaining agreement balance, down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected not to take advantage of the offer at this time If member wishes to cancel under the medical provision of her personal training agreement, she simply needs to submit her written notice of cancellation along with verification of her disability to LAF at P.O Box54170, Irvine, CA 92619-If member is unable to provide the documents for a medical cancellation, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it at a later dateOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We were charged the fees for the months of February and March, although we notified LaFitness of our intention to cancel in January We were never presented by LA fitness with an agreement or the cancellation notice in compliance with the ** Code Section (by registered or certified mail ) and we were certainly not represented at the time we subscribed for our membership that the initiation fees we paid are non-refundable.Just to set the record straight, LA fitness only called me to try and collect the fees for the month of February,which I disputedthey have already charged us the fees for the month of March, against our initial payment and initiation fees, although we asked the cancellation should take effect immediately.from our perspective, La fitness acted unreasonablly and we are not even remotely satisfied with their response Regards, [redacted]
Management left a message with [redacted] regarding his wife membership Management as a courtesy processed a cancellation for his and we issued a full refund in the amount of $ Typically, refunds take about 7-business days to complete and will go back to the [redacted] card on file We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached a copy of my [redacted] Bank credits for the time period mentioned, which none will reflect any refunds in the amount of $ Also, I spoke with the regional manager over a month ago to advise that no check was/has been received from the business He was supposed to look into it and I advised him to prevent further delay, I would prefer picking up the check in person from the [redacted] location ( [redacted] ***) To date, I have heard nothing additional from the business Do you all have proof of a mailing/cashed check (front/back) The payment amounts that should have been received by check are and $The business was advised prior to submission of the refund that the account is no longer active The GM confirmed that he would ensure the payment would be submitted by check awhich was paid by me in cash$and $should have been credited back to the [redacted] ending in *** The $has been received back to the [redacted] ending in ***, that is the only amount received At this point, the merchant has outstanding payments due to me in the amount of $ Note that there are two contracts (attached) involved and several payments made/mis allocatedPlease forward the name/address of the registered agent for the state of [redacted] and I will resolve via alternative method Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[No response to my calls No firm date as to resolution.]Regards, [redacted]
Revdex.com:I still feel that LA Fitness uses unethical business practices to get victims to sign up for their personal training contract They should consider changing their ways before someone decides to sue them I have reviewed the response made by LA Fitness in reference to complaint ID [redacted] , and by their response consider the personal training contact between us now void Please close this complaint Regards, [redacted] ***
Management contacted Mr [redacted] to discuss his concerns regarding an incident that took place at our Houston Greenway locationMr [redacted] alleges that local management acted in an unprofessional manner when handling an incident involving Mr [redacted] and another memberBased on that conversation, we understand that all the information was not gathered prior to the local management addressing the situationLA Fitness strives to provide excellent customer service and in no way condones such alleged behaviorWe regret any inconvenience this may have caused Mr [redacted] and have addressed the situation with the local staff member involvedWe believe this resolves Mr***’s concernsThank you
Management spoke to [redacted] on 4/17/regarding the cancellation of his monthly billed membershipAn immediate cancellation has been processed and no further billing will occurThe balance in the amount of $has been waivedMember is satisfiedThank you
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membershipWe have yet to receive a return callAs a courtesy the balance in the amount of $has been waived and no further balance is owedAn immediate cancellation has been processedWe encourage her to return our call or to contact her Home clubThank you
We will further investigate this situation and take necessary actionsThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and... find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
LA Fitness contacted member regarding her concernsWe will allow her to renew her expired membership and will make her remaining personal training sessions available for her to upon the renewal of her membership
Management has made attempts to contact Mr [redacted] to discuss his concernsHowever, we have not received a returned callManagement as a courtesy agreed to cancel his membership and ensured no further billingShould Mr [redacted] wish discuss further, we encourage member to call usWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are not going to accept their response and realize that this company is a joke and does not value their customers or strive to provide good customer service We have tried to reach out to the trainer we initially we were working with and we are no longer receiving calls backOur membership with the gym ends tomorrow so we will no longer be able to use the sessions that the company has charged us for and then refused to deliver on I hope that in the future you do not treat your customers this way and that you teach your employees not to make promises that they cannot keep We were told we could cancel when we chose to do it, we were offered a partial refund, and then that offer was taken back To me, that is not right, and I cannot be involved with a company that thinks it isRegards, [redacted]
Management contacted Ms [redacted] regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyMs [redacted] states that she attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement termsNevertheless, as a courtesy, a cancellation was processed on March, with no further billingWe believe this matter to be resolvedThank you
Management contacted [redacted] and informed him of the purchase of [redacted] by LAF was per state guidelines and all members had option of continuing membership at same rate or cancel It was members responsibility to cancel though, membership was cancelled upon first request by *** [redacted] and as courtesy a month refund was offered to resolve issueMember declined month refund and requested [redacted] agreement, [redacted] agreement was emailed to member and confirmed as received by [redacted] Should member wish to discuss furtherWe encourage member to usWe believe this matter to be resolvedThank you
Member’s personal training agreement includes a provision that entitles him to terminate the agreement early if he moves further than miles from an LA Fitness locationMember may terminate the agreement by supplying proof of residenceLA Fitness did not receive proof of such a relocation Nevertheless, LA Fitness offered terminate his agreement early upon payment of the outstanding balance from his regular monthly billing which returned declined from his bank in JulyPlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our memberMember elected to take advantage of the offer, paid the outstnading balance and we cancelled the remaining term of his personal training agreement accordinglyHowever, he is not entitled to a refund of the payment he voluntarily made on top of the consideration already provided
Management contacted [redacted] regarding his concerns with the agreed billing terms for his daughters monthly billed membership and his frustration with the lack of responsiveness by the managers at the local clubWe apologize for the experience she had and in no way condone such alleged behaviorLA Fitness strives to provide excellent customer service to our members and regret that [redacted] felt like our staff had not behaved professionally As a courtesy, we have issued a refund in the amount of $back to the [redacted] on fileTypically refunds take 5-business days to complete [redacted] indicated that he appreciated the follow up and we assured him this issue has been addressedWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement and a refund in the amount of $was processed on 4/15/(refund applied to the same account used for payment)
LA Fitness does not report to any credit agenciesMember's credit is not affected in any way
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/13/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 8/13/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee Our District Vice President contacted [redacted] regarding her concernsShe stated that she emailed in a cancellation request due to a medical situationMember’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, member provides proof of permanent disabilityHowever, our records do not reflect that member has provided verification of such a disabilityNevertheless, our District Vice President also offered to reduce the cancellation fee, which would have been 50% of the remaining agreement balance, down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected not to take advantage of the offer at this time If member wishes to cancel under the medical provision of her personal training agreement, she simply needs to submit her written notice of cancellation along with verification of her disability to LAF at P.O Box54170, Irvine, CA 92619-If member is unable to provide the documents for a medical cancellation, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it at a later dateOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We were charged the fees for the months of February and March, although we notified LaFitness of our intention to cancel in January We were never presented by LA fitness with an agreement or the cancellation notice in compliance with the ** Code Section (by registered or certified mail ) and we were certainly not represented at the time we subscribed for our membership that the initiation fees we paid are non-refundable.Just to set the record straight, LA fitness only called me to try and collect the fees for the month of February,which I disputedthey have already charged us the fees for the month of March, against our initial payment and initiation fees, although we asked the cancellation should take effect immediately.from our perspective, La fitness acted unreasonablly and we are not even remotely satisfied with their response Regards, [redacted]
Management left a message with [redacted] regarding his wife membership Management as a courtesy processed a cancellation for his and we issued a full refund in the amount of $ Typically, refunds take about 7-business days to complete and will go back to the [redacted] card on file We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached a copy of my [redacted] Bank credits for the time period mentioned, which none will reflect any refunds in the amount of $ Also, I spoke with the regional manager over a month ago to advise that no check was/has been received from the business He was supposed to look into it and I advised him to prevent further delay, I would prefer picking up the check in person from the [redacted] location ( [redacted] ***) To date, I have heard nothing additional from the business Do you all have proof of a mailing/cashed check (front/back) The payment amounts that should have been received by check are and $The business was advised prior to submission of the refund that the account is no longer active The GM confirmed that he would ensure the payment would be submitted by check awhich was paid by me in cash$and $should have been credited back to the [redacted] ending in *** The $has been received back to the [redacted] ending in ***, that is the only amount received At this point, the merchant has outstanding payments due to me in the amount of $ Note that there are two contracts (attached) involved and several payments made/mis allocatedPlease forward the name/address of the registered agent for the state of [redacted] and I will resolve via alternative method Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[No response to my calls No firm date as to resolution.]Regards, [redacted]