Management contacted [redacted] regarding his monthly billed membershipIt was agreed upon to process a cancellation and no further billing will occurA refund in the amount of $was processed back to the [redacted] card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Management contacted [redacted] regarding her concerns with the membership agreement signed on June 7, with our [redacted] locationWe strive to provide excellent customer service and we regret that [redacted] felt there was a miscommunication regarding the billing terms and charges processed when signing up for the monthly billed family membership According to our records, the family membership, that includes both [redacted] and [redacted] is a monthly charge of $plus tax and the Kids Klub membership that includes access for two children is $a month plus tax [redacted] has indicated that she appreciates the follow up and simply wanted to verify the membership billing amountShe has expressed that she plans to continue to be a memberWe believe this matter to be resolvedThank you
Revdex.com:I still feel that LA Fitness uses unethical business practices to get victims to sign up for their personal training contract They should consider changing their ways before someone decides to sue them I have reviewed the response made by LA Fitness in reference to complaint ID [redacted] , and by their response consider the personal training contact between us now void Please close this complaint Regards, [redacted] ***
Management contacted [redacted] regarding his concerns with the agreed billing terms for his daughters monthly billed membership and his frustration with the lack of responsiveness by the managers at the local clubWe apologize for the experience she had and in no way condone such alleged behaviorLA Fitness strives to provide excellent customer service to our members and regret that [redacted] felt like our staff had not behaved professionally As a courtesy, we have issued a refund in the amount of $back to the [redacted] on fileTypically refunds take 5-business days to complete [redacted] indicated that he appreciated the follow up and we assured him this issue has been addressedWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement and a refund in the amount of $was processed on 4/15/(refund applied to the same account used for payment)
Management has made attempts to contact Mr [redacted] to discuss his concernsHowever, we have not received a returned callManagement as a courtesy agreed to cancel his membership and ensured no further billingShould Mr [redacted] wish discuss further, we encourage member to call usWe believe this matter to be resolvedThank you
Our District Operations Manager contacted [redacted] regarding her continued concerns related to her Personal Training Agreement. To resolve this matter, we have agreed to honor a termination of the Personal Training Agreement. The cancellation was completed on 10/28/2016. A refund of in the amount of $2030.40 was processed back to the [redacted] on file. Refunds typically take 5-7 business dates to complete. We believe this resolves the matter, but please advise if we can be of further assistance.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and... find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Management spoke to [redacted] on 4/17/regarding the cancellation of his monthly billed membershipAn immediate cancellation has been processed and no further billing will occurThe balance in the amount of $has been waivedMember is satisfiedThank you
Management contacted Mr [redacted] to discuss his concerns regarding an incident that took place at our Houston Greenway locationMr [redacted] alleges that local management acted in an unprofessional manner when handling an incident involving Mr [redacted] and another memberBased on that conversation, we understand that all the information was not gathered prior to the local management addressing the situationLA Fitness strives to provide excellent customer service and in no way condones such alleged behaviorWe regret any inconvenience this may have caused Mr [redacted] and have addressed the situation with the local staff member involvedWe believe this resolves Mr***’s concernsThank you
Management contacted Ms [redacted] regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyMs [redacted] states that she attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement termsNevertheless, as a courtesy, a cancellation was processed on March, with no further billingWe believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membershipWe have yet to receive a return callAs a courtesy the balance in the amount of $has been waived and no further balance is owedAn immediate cancellation has been processedWe encourage her to return our call or to contact her Home clubThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI received my refund Thank You Regards, *** [redacted]
Management left a message with [redacted] regarding his wife membership Management as a courtesy processed a cancellation for his and we issued a full refund in the amount of $ Typically, refunds take about 7-business days to complete and will go back to the [redacted] card on file We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[No response to my calls No firm date as to resolution.]Regards, [redacted]
Member purchased a 6 month personal training program at a rate of 4 sessions per month, beginning 7/28/15. Typically, the recommended frequency of usage would be for member to meet with a personal trainer once a week and for member to workout out on their own the remainder of the week, implementing... the program set out by their trainer. Our records reflect that member, on average, used her 4 sessions per month and the gym 16 times per month, until the completion of her 6 month program. Our records do not reflect that member voiced any concerns with the service during the course of her program. It was not until after member completed the entire 6 month term that member brought any concerns to our attention. Thus, member is not entitled to a refund as LA Fitness has fulfilled it’s obligation having provided member with the services for which she contracted.
Management spoke to [redacted] regarding his complaintWe are not honoring [redacted] request of a three year refundManagement as a courtesy, offered to refund six months of dues and to push out [redacted] monthly dues date by six monthsNo further action will be takenThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/13/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 8/13/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee Our District Vice President contacted [redacted] regarding her concernsShe stated that she emailed in a cancellation request due to a medical situationMember’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, member provides proof of permanent disabilityHowever, our records do not reflect that member has provided verification of such a disabilityNevertheless, our District Vice President also offered to reduce the cancellation fee, which would have been 50% of the remaining agreement balance, down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected not to take advantage of the offer at this time If member wishes to cancel under the medical provision of her personal training agreement, she simply needs to submit her written notice of cancellation along with verification of her disability to LAF at P.O Box54170, Irvine, CA 92619-If member is unable to provide the documents for a medical cancellation, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it at a later dateOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
LA Fitness does not report to any credit agenciesMember's credit is not affected in any way
Management contacted [redacted] regarding his monthly billed membershipIt was agreed upon to process a cancellation and no further billing will occurA refund in the amount of $was processed back to the [redacted] card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
We will further investigate this situation and take necessary actionsThank you
Management contacted [redacted] regarding her concerns with the membership agreement signed on June 7, with our [redacted] locationWe strive to provide excellent customer service and we regret that [redacted] felt there was a miscommunication regarding the billing terms and charges processed when signing up for the monthly billed family membership According to our records, the family membership, that includes both [redacted] and [redacted] is a monthly charge of $plus tax and the Kids Klub membership that includes access for two children is $a month plus tax [redacted] has indicated that she appreciates the follow up and simply wanted to verify the membership billing amountShe has expressed that she plans to continue to be a memberWe believe this matter to be resolvedThank you
Revdex.com:I still feel that LA Fitness uses unethical business practices to get victims to sign up for their personal training contract They should consider changing their ways before someone decides to sue them I have reviewed the response made by LA Fitness in reference to complaint ID [redacted] , and by their response consider the personal training contact between us now void Please close this complaint Regards, [redacted] ***
Management contacted [redacted] regarding his concerns with the agreed billing terms for his daughters monthly billed membership and his frustration with the lack of responsiveness by the managers at the local clubWe apologize for the experience she had and in no way condone such alleged behaviorLA Fitness strives to provide excellent customer service to our members and regret that [redacted] felt like our staff had not behaved professionally As a courtesy, we have issued a refund in the amount of $back to the [redacted] on fileTypically refunds take 5-business days to complete [redacted] indicated that he appreciated the follow up and we assured him this issue has been addressedWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement and a refund in the amount of $was processed on 4/15/(refund applied to the same account used for payment)
Management has made attempts to contact Mr [redacted] to discuss his concernsHowever, we have not received a returned callManagement as a courtesy agreed to cancel his membership and ensured no further billingShould Mr [redacted] wish discuss further, we encourage member to call usWe believe this matter to be resolvedThank you
Our District Operations Manager contacted [redacted] regarding her continued concerns related to her Personal Training Agreement. To resolve this matter, we have agreed to honor a termination of the Personal Training Agreement. The cancellation was completed on 10/28/2016. A refund of in the amount of $2030.40 was processed back to the [redacted] on file. Refunds typically take 5-7 business dates to complete. We believe this resolves the matter, but please advise if we can be of further assistance.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and... find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]
Management spoke to [redacted] on 4/17/regarding the cancellation of his monthly billed membershipAn immediate cancellation has been processed and no further billing will occurThe balance in the amount of $has been waivedMember is satisfiedThank you
Management contacted Mr [redacted] to discuss his concerns regarding an incident that took place at our Houston Greenway locationMr [redacted] alleges that local management acted in an unprofessional manner when handling an incident involving Mr [redacted] and another memberBased on that conversation, we understand that all the information was not gathered prior to the local management addressing the situationLA Fitness strives to provide excellent customer service and in no way condones such alleged behaviorWe regret any inconvenience this may have caused Mr [redacted] and have addressed the situation with the local staff member involvedWe believe this resolves Mr***’s concernsThank you
Management contacted Ms [redacted] regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyMs [redacted] states that she attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement termsNevertheless, as a courtesy, a cancellation was processed on March, with no further billingWe believe this matter to be resolvedThank you
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membershipWe have yet to receive a return callAs a courtesy the balance in the amount of $has been waived and no further balance is owedAn immediate cancellation has been processedWe encourage her to return our call or to contact her Home clubThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI received my refund Thank You Regards, *** [redacted]
Management left a message with [redacted] regarding his wife membership Management as a courtesy processed a cancellation for his and we issued a full refund in the amount of $ Typically, refunds take about 7-business days to complete and will go back to the [redacted] card on file We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[No response to my calls No firm date as to resolution.]Regards, [redacted]
Member purchased a 6 month personal training program at a rate of 4 sessions per month, beginning 7/28/15. Typically, the recommended frequency of usage would be for member to meet with a personal trainer once a week and for member to workout out on their own the remainder of the week, implementing... the program set out by their trainer. Our records reflect that member, on average, used her 4 sessions per month and the gym 16 times per month, until the completion of her 6 month program. Our records do not reflect that member voiced any concerns with the service during the course of her program. It was not until after member completed the entire 6 month term that member brought any concerns to our attention. Thus, member is not entitled to a refund as LA Fitness has fulfilled it’s obligation having provided member with the services for which she contracted.
Management spoke to [redacted] regarding his complaintWe are not honoring [redacted] request of a three year refundManagement as a courtesy, offered to refund six months of dues and to push out [redacted] monthly dues date by six monthsNo further action will be takenThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 7/13/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $160.00, beginning 8/13/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee Our District Vice President contacted [redacted] regarding her concernsShe stated that she emailed in a cancellation request due to a medical situationMember’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, member provides proof of permanent disabilityHowever, our records do not reflect that member has provided verification of such a disabilityNevertheless, our District Vice President also offered to reduce the cancellation fee, which would have been 50% of the remaining agreement balance, down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected not to take advantage of the offer at this time If member wishes to cancel under the medical provision of her personal training agreement, she simply needs to submit her written notice of cancellation along with verification of her disability to LAF at P.O Box54170, Irvine, CA 92619-If member is unable to provide the documents for a medical cancellation, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it at a later dateOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance