There is no provision in member's personal training agreement that entitles him to terminate the agreement early, regardless of how far he may have moved from an LA Fitness locationLA Fitness will honor the voluntarycancellation provision in member’s personal training agreement should she elect to take advantage of it
Management spoke with MrCoskun regarding his brother's membershipAs a courtesy, we agreed to cancel the membership and will process a full refund in the amount of $in form of a check to the address on fileRefunds typically, could take up to 7-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] Date:June 13, at 2:29:PM EDTTo [redacted] Subject:Re: Training Revdex.com complaint [redacted] Hi ***, Thanks for reiterating the contract I signed and was well aware of prior to signing the contractI am glad that you took the time to check that my statements and complaint was factualUnfortunately you are neglecting to point out that I was not receiving weekly training sessionsAs time was missed and no trainer was available I was forced often to come twice a week to make up for the gaps in trainingI understand that it was an average of times a month but because of the lack of an available trainer it was not a weekly sessionAlso as you stated expired ones were extended, but they were extended only because there wasn't anyone that I could book with so that the sessions could be used in the time frame intended by the contract As for you inference that I only brought this complaint forward once my sessions were complete is absurdI was constantly trying to resolve this issue from the beginningI tried dealing with [redacted] at the club and was told if I were to stop payment, it would effect my good standing with the clubWhen I talked with [redacted] the manager at the time of my registering for trainingHe told me he would look into the matterBoth [redacted] and [redacted] were aware that I had asked to cancel my contractConveniently neither of them are still working at my club along with all the trainers that I dealt withWhen I didn't get a resolution with either of the club representatives I then spoke with [redacted] the new managerHe provided me with the avenue of contacting [redacted] when I got no response from [redacted] I then sent an email to [redacted] * Again no response and I tried to contact customer serviceA few attempts were made that way and I finally got to youYou, yourself explained when we spoke May 5, that you would speak to [redacted] in a conference call the very next day and would be calling me back May 6, As you know, that call back never cameI left numerous messages at the contact number you had providedI sent another email to you as well as having my club manager ask you to return my callThe staff at the club gave me the run around the same way you haveSeems funny to me that my concerns were not noted on my account as I frequently was trying to get a resolution Thanks for finally responding but in no way do I feel a resolution has occurredI am quite surprised that you can not see the mistakes made and are not willing to own up to the bad service I have received ***
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 8/21/(the “Initial Term”)At the time of the sale, she paid a total of $which included the enrollment fee, processing fee and the first four weeks of sessionsShe further agreed to make more payments, in the amount of $180.80, every four weeks, beginning 9/18/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response) As acknowledged by member, her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/12/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”) This provision is clearly outlined on page of the agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This matter is not settled, because you say that the accounts are closed, yet you keep sending myself and my wife Brittany bills stating that we have an outstanding balance, which is now up to Since your company is as about as incompetent as it gets, my wife's member # is [redacted] Regards, [redacted] ***
Management spoke with Mr [redacted] regarding his concernsManagement cancelled [redacted] and [redacted] membership due to them being minorsManagement also processed full refunds on each membership $and $Refunds typically could take up to 5-business days to complete and will go back to the [redacted] Card used for paymentsWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/28/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training services She further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreement and was explained as such by our Personal Training Director when member inquired about cancellationIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, she is not entitled to the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without paying half of the remaining balance due under the AgreementIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I did receive an email saying I still had an outstanding balance, but from hopefully they will follow through on their note about waiving the balance. Regards, [redacted] </
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our previous response still stands.Management has made several attempts to speak to [redacted] regarding his difficulty in logging onto our websiteHe has not returned our calls in order to help resolve the problemWe encourage him to return our call or contact his home clubThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We apologize if [redacted] did not understand that we do not sell a Single Club Paid in Full membership We do however sell month to month EFT (Electronic Funds Transfer) memberships with Single club accessThis would require having a credit card on file to bill for the monthly dues, and the price point per month may be slightly higher on this type of membership Perhaps this would, however be an option for her Management will continue to reach out to her to discuss her options
Management contacted [redacted] regarding his concerns with the cancellation procedure for his monthly billed family membership and his frustration with the lack of responsiveness by the staff at his local clubLA Fitness strives to provide excellent customer service to our membersWe apologize for the experience he had and regret that he came away feeling like he was not assisted in his attempts to resolve his concerns The cancellation for [redacted] family membership was completed on August 24, As a courtesy, we have issued a refund in the amount of $back to the checking account on fileTypically refunds take 5-business days to completeWe believe this matter to be resolved Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***
Our records reflect that member approached our Personal Training Director, [redacted] about cancelling on 3/14/ [redacted] informed member of the voluntary cancellation provision in his personal training agreement, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement However, member refused to pay the cancellation fee, insisting that [redacted] had the power to simply cancel the agreement without a fee or any further billing [redacted] advised member that that was not the case and member left the clubIt should be noted that on 3/28/16, [redacted] called member to follow up with him as his personal training membership was still active Member informed [redacted] that he was in the process of mailing in his cancellation noticeHowever, it was not until 5/3/that member paid the cancellation fee to terminate his agreement earlyMember had a couple of opportunities to pay the cancellation fee and terminate his agreement prior to 5/3/but elected not toThus, regular monthly billing continued and member was properly billed in accordance with the terms of members agreement until the time of his cancellationThere is no refund owed
Management contacted [redacted] regarding the cancellation of his monthly dues membership [redacted] stated he attempted to cancel via telephone on October 14, This is not an acceptable form of cancellation and as a result, no such cancellation was processed The history on [redacted] ***’s account reflects that he was advised by telephone of accepted cancellation procedures when he contacted our membership departmentLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy, a cancellation was completed on June 17, and we have also agreed to a refund back to his [redacted] card on file in the amount of $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
There is no provision in member's personal training agreement that entitles him to terminate the agreement early, regardless of how far he may have moved from an LA Fitness locationLA Fitness will honor the voluntarycancellation provision in member’s personal training agreement should she elect to take advantage of it
Management spoke with MrCoskun regarding his brother's membershipAs a courtesy, we agreed to cancel the membership and will process a full refund in the amount of $in form of a check to the address on fileRefunds typically, could take up to 7-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below From: [redacted] Date:June 13, at 2:29:PM EDTTo [redacted] Subject:Re: Training Revdex.com complaint [redacted] Hi ***, Thanks for reiterating the contract I signed and was well aware of prior to signing the contractI am glad that you took the time to check that my statements and complaint was factualUnfortunately you are neglecting to point out that I was not receiving weekly training sessionsAs time was missed and no trainer was available I was forced often to come twice a week to make up for the gaps in trainingI understand that it was an average of times a month but because of the lack of an available trainer it was not a weekly sessionAlso as you stated expired ones were extended, but they were extended only because there wasn't anyone that I could book with so that the sessions could be used in the time frame intended by the contract As for you inference that I only brought this complaint forward once my sessions were complete is absurdI was constantly trying to resolve this issue from the beginningI tried dealing with [redacted] at the club and was told if I were to stop payment, it would effect my good standing with the clubWhen I talked with [redacted] the manager at the time of my registering for trainingHe told me he would look into the matterBoth [redacted] and [redacted] were aware that I had asked to cancel my contractConveniently neither of them are still working at my club along with all the trainers that I dealt withWhen I didn't get a resolution with either of the club representatives I then spoke with [redacted] the new managerHe provided me with the avenue of contacting [redacted] when I got no response from [redacted] I then sent an email to [redacted] * Again no response and I tried to contact customer serviceA few attempts were made that way and I finally got to youYou, yourself explained when we spoke May 5, that you would speak to [redacted] in a conference call the very next day and would be calling me back May 6, As you know, that call back never cameI left numerous messages at the contact number you had providedI sent another email to you as well as having my club manager ask you to return my callThe staff at the club gave me the run around the same way you haveSeems funny to me that my concerns were not noted on my account as I frequently was trying to get a resolution Thanks for finally responding but in no way do I feel a resolution has occurredI am quite surprised that you can not see the mistakes made and are not willing to own up to the bad service I have received ***
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 8/21/(the “Initial Term”)At the time of the sale, she paid a total of $which included the enrollment fee, processing fee and the first four weeks of sessionsShe further agreed to make more payments, in the amount of $180.80, every four weeks, beginning 9/18/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response) As acknowledged by member, her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/12/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”) This provision is clearly outlined on page of the agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This matter is not settled, because you say that the accounts are closed, yet you keep sending myself and my wife Brittany bills stating that we have an outstanding balance, which is now up to Since your company is as about as incompetent as it gets, my wife's member # is [redacted] Regards, [redacted] ***
Management spoke with Mr [redacted] regarding his concernsManagement cancelled [redacted] and [redacted] membership due to them being minorsManagement also processed full refunds on each membership $and $Refunds typically could take up to 5-business days to complete and will go back to the [redacted] Card used for paymentsWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/28/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training services She further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreement and was explained as such by our Personal Training Director when member inquired about cancellationIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, she is not entitled to the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without paying half of the remaining balance due under the AgreementIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
LA Fitness contacted member regarding her concerns and she will be using the remaining sessions
LA Fitness processed a refund in the amount of $on 10/10/(refund applied to the same account used for payment)
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I did receive an email saying I still had an outstanding balance, but from hopefully they will follow through on their note about waiving the balance. Regards, [redacted] </
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our previous response still stands.Management has made several attempts to speak to [redacted] regarding his difficulty in logging onto our websiteHe has not returned our calls in order to help resolve the problemWe encourage him to return our call or contact his home clubThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We apologize if [redacted] did not understand that we do not sell a Single Club Paid in Full membership We do however sell month to month EFT (Electronic Funds Transfer) memberships with Single club accessThis would require having a credit card on file to bill for the monthly dues, and the price point per month may be slightly higher on this type of membership Perhaps this would, however be an option for her Management will continue to reach out to her to discuss her options
Management contacted [redacted] regarding his concerns with the cancellation procedure for his monthly billed family membership and his frustration with the lack of responsiveness by the staff at his local clubLA Fitness strives to provide excellent customer service to our membersWe apologize for the experience he had and regret that he came away feeling like he was not assisted in his attempts to resolve his concerns The cancellation for [redacted] family membership was completed on August 24, As a courtesy, we have issued a refund in the amount of $back to the checking account on fileTypically refunds take 5-business days to completeWe believe this matter to be resolved Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***
Our records reflect that member approached our Personal Training Director, [redacted] about cancelling on 3/14/ [redacted] informed member of the voluntary cancellation provision in his personal training agreement, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement However, member refused to pay the cancellation fee, insisting that [redacted] had the power to simply cancel the agreement without a fee or any further billing [redacted] advised member that that was not the case and member left the clubIt should be noted that on 3/28/16, [redacted] called member to follow up with him as his personal training membership was still active Member informed [redacted] that he was in the process of mailing in his cancellation noticeHowever, it was not until 5/3/that member paid the cancellation fee to terminate his agreement earlyMember had a couple of opportunities to pay the cancellation fee and terminate his agreement prior to 5/3/but elected not toThus, regular monthly billing continued and member was properly billed in accordance with the terms of members agreement until the time of his cancellationThere is no refund owed
Management contacted [redacted] regarding the cancellation of his monthly dues membership [redacted] stated he attempted to cancel via telephone on October 14, This is not an acceptable form of cancellation and as a result, no such cancellation was processed The history on [redacted] ***’s account reflects that he was advised by telephone of accepted cancellation procedures when he contacted our membership departmentLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy, a cancellation was completed on June 17, and we have also agreed to a refund back to his [redacted] card on file in the amount of $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you