Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am in legitimate need of a personal trainer and I appreciate the explanation provided. In the unlikely event that I sign another contract with this business, I will not accept the salesman ' s representation at face value and will insist on signing a printed copy of the contract.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. Management informed Mr. [redacted] that for privacy reasons we cannot have cameras in the locker rooms. Management advised Mr. [redacted] that we offer mini lockers free of charge to secure small items. Mr. [redacted] also understands that if at any time...
he would like management to contact local authorities with him we could meet at the club. Mr. [redacted] reinstated his membership and we adjusted his monthly dues moving forward from $35.99 to $29.99. Should Mr. [redacted] have any further concerns, we encourage him to us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. However, LA Fitness (in the reply provided to the Revdex.com) indicated I am satisfied. I am not. LA Fitness forced me to incur additional expenses (sending my second request to cancel my membership through registered mail with proof of receipt) as well spend additional time explaining their own contract to them and ultimately file a complaint with the Revdex.com. All of this undue burden was necessary for them to do what they should have done in the first place. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[No response to my calls. No firm date as to resolution.]Regards,[redacted]
Management has made several attempts to contact [redacted] regarding his concerns with his monthly billed fitness membership. We have yet to receive a return call and encourage him to do so in order to resolve any issues. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. Management as a customer consideration agreed to comp freeze [redacted] membership while she is not using it. This way she can resume the membership later or cancel it when she leaves for school. Management also explained...
cancelation is based on proof of relocation. We believe this matter to be resolved. Thank you.
made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] and after discussion regarding her fitness membership it was agreed upon to issue a refund in the amount of 319.56 back to the checking account. Refunds take about 5-7 business days. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any calls from the manager regarding cancellation. I am not permanently disabled; however, I stated to them multiple times that I am not able to workout for the next 4 months due to doctor's orders. If I cannot workout for four months, there is no need for me to have to pay for training sessions that I cannot/will not use. I wish to cancel my account due to medical reasons and the option that they provided me is not acceptable. I am seeking to cancel my account ASAP and stop being harassed by the company.
Regards,
[redacted]
Our District Vice President has been in contact with member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $325.00 for dues billed after 6 months (refund applied to the same...
Management spoke to [redacted] on 1/19/15 regarding his monthly billed membership. We apologize for any miscommunication at the time of joining. We have agreed to process an immediate cancellation and a full refundin the amount of $302.73 back to the [redacted] Refunds take about...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
money was paid to the business and nothing provided in return. Documentation was submitted that services could not be used due to medical issues. Yes services cancelled but money had already been paid. I will contact the applicable legal aurhorities(attorney general etc).This is now a matter of principal.
Regards,
[redacted]
Management contacted Mr. [redacted] in regarding to his concerns with both his and Mrs. [redacted]’s experiences at the Beavercreek/N Fairfield location. We appreciate our members’ feedback regarding our facility and any equipment maintenance issues. LA Fitness strive to provide excellent customer service...
and we regret that Mr. [redacted] came away from his experience at the Beavercreek/N Fairfield location feeling like the staff had not acted in a professional manner. As a courtesy, a refund of $136.60 was processed back to the [redacted] card on file. Mr. [redacted]’s family membership is cancelled with no further billing. We believe this matter to be resolved. Thank you.
We have reviewed the business message forwarded today and it does NOT resolve the matter, for the following reasons:1. [redacted] was under POA (represented by an attorney-in-fact due to her incapacity) and had no capacity to enter into the contract. She was conspicuously unable to understand or agree to the contractual terms, and conspicuously unable to benefit from the service due to her medical condition. Mr. [redacted] has admitted that the salesman should have contacted a relative or physician. The contract is therefore void ab initio because there was no benefit of the bargain, no consideration for Ms. [redacted], and no meeting of the minds.2. Had the customer had the capacity to enter into the agreement, the respondent still blatantly ignores in its response the terms of the contract it breached: "Additional Cancellation and Refund Rights: Buyer may cancel this Agreement if: 1. Buyer...becomes permanently disabled...A valid cancellation by Buyer under this section entitles Buyer to a refund of the unused portion of any unpaid use fees or dues and relief from future obligations...Initiation fees will be refunded only as follows: (a) If cancellation is due to Buyer's...total disability during the first three years of this Agreement..., Buyer is entitled to receive a pro rata refund of the intiation fee, less one-half (50%) of such fee." Under these terms, the business is legally and contractually obligated to cancel and provide a pro rata refund.3. During the Revdex.com process, the business representative (Mr. [redacted]) expressly agreed to refund all payments less a pro rate reduction for any used visits. The business offered this and we agreed. That constitutes an enforceable settlement agreement. Accordingly, the business has overtly breached an agreement to resolve this matter4. Despite the business' interesting explanations regarding Ms. [redacted]' initial payments of $504.90 + $5.00 on 4/25/17, we have a letter from business characterizing these payments as "your membership" and for "dues." Mr. [redacted] represented that the only membership was paid by insurance. These fees were plainly paid by Ms. [redacted]. We have documentation of all of this. Again, the misrepresentations go to the issue of a deceptive practice against an elderly, disabled woman.5. The business negligently and irresponsibly placed Ms. [redacted] at medical risk without physician involvement due to her recent strokes and medical conditions. We have not seen so much as an apology or acknowledgement of its egregious behavior in this matter. If the business advises it will not mediate this matter any further, we will proceed to complaints to be filed with the state Attorney General. If it is willing to honor its settlement agreement and resolve this matter under the auspices of the Revdex.com, we are willing to do so.Thank you[redacted](for Ms. [redacted])
LA Fitness adjusted members personal training membership to ensure that she is able to schedule her sessions and we apologize for any inconvenience this may have caused.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to refund the last two payments of $25.99 back to the [redacted] Card on file. Refunds typically could take up 5-7 business days to complete. We believe this matter to be resolved and member is satisfied. Thank you.
Management has made several attempts to contact [redacted] regarding his concerns with the cleanliness of the [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. All issues mentioned have been addressed...
accordingly and are up to code.
Unfortunately [redacted] would not return our call to discuss his concerns further and it was agreed upon per his request to process an immediate cancellation and no further billing will occur. As a courtesy, a refund in the amount of $29.95 was refund back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am in legitimate need of a personal trainer and I appreciate the explanation provided. In the unlikely event that I sign another contract with this business, I will not accept the salesman ' s representation at face value and will insist on signing a printed copy of the contract.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. Management informed Mr. [redacted] that for privacy reasons we cannot have cameras in the locker rooms. Management advised Mr. [redacted] that we offer mini lockers free of charge to secure small items. Mr. [redacted] also understands that if at any time...
he would like management to contact local authorities with him we could meet at the club. Mr. [redacted] reinstated his membership and we adjusted his monthly dues moving forward from $35.99 to $29.99. Should Mr. [redacted] have any further concerns, we encourage him to us. We believe this matter to be resolved. Thank you.
Our position has not changed. Member's concerns were addressed in our initial response. Member is not entitled to a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. However, LA Fitness (in the reply provided to the Revdex.com) indicated I am satisfied. I am not. LA Fitness forced me to incur additional expenses (sending my second request to cancel my membership through registered mail with proof of receipt) as well spend additional time explaining their own contract to them and ultimately file a complaint with the Revdex.com. All of this undue burden was necessary for them to do what they should have done in the first place. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[No response to my calls. No firm date as to resolution.]Regards,[redacted]
Management has made several attempts to contact [redacted] regarding his concerns with his monthly billed fitness membership. We have yet to receive a return call and encourage him to do so in order to resolve any issues. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. Management as a customer consideration agreed to comp freeze [redacted] membership while she is not using it. This way she can resume the membership later or cancel it when she leaves for school. Management also explained...
cancelation is based on proof of relocation. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] and after discussion regarding her fitness membership it was agreed upon to issue a refund in the amount of 319.56 back to the checking account. Refunds take about 5-7 business days. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any calls from the manager regarding cancellation. I am not permanently disabled; however, I stated to them multiple times that I am not able to workout for the next 4 months due to doctor's orders. If I cannot workout for four months, there is no need for me to have to pay for training sessions that I cannot/will not use. I wish to cancel my account due to medical reasons and the option that they provided me is not acceptable. I am seeking to cancel my account ASAP and stop being harassed by the company.
Regards,
[redacted]
Our District Vice President has been in contact with member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $325.00 for dues billed after 6 months (refund applied to the same...
account used for payment).
Management spoke to [redacted] on 1/19/15 regarding his monthly billed membership. We apologize for any miscommunication at the time of joining. We have agreed to process an immediate cancellation and a full refundin the amount of $302.73 back to the [redacted] Refunds take about...
5-7 business days. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
money was paid to the business and nothing provided in return. Documentation was submitted that services could not be used due to medical issues. Yes services cancelled but money had already been paid. I will contact the applicable legal aurhorities(attorney general etc).This is now a matter of principal.
Regards,
[redacted]
Management contacted Mr. [redacted] in regarding to his concerns with both his and Mrs. [redacted]’s experiences at the Beavercreek/N Fairfield location. We appreciate our members’ feedback regarding our facility and any equipment maintenance issues. LA Fitness strive to provide excellent customer service...
and we regret that Mr. [redacted] came away from his experience at the Beavercreek/N Fairfield location feeling like the staff had not acted in a professional manner. As a courtesy, a refund of $136.60 was processed back to the [redacted] card on file. Mr. [redacted]’s family membership is cancelled with no further billing. We believe this matter to be resolved. Thank you.
We have reviewed the business message forwarded today and it does NOT resolve the matter, for the following reasons:1. [redacted] was under POA (represented by an attorney-in-fact due to her incapacity) and had no capacity to enter into the contract. She was conspicuously unable to understand or agree to the contractual terms, and conspicuously unable to benefit from the service due to her medical condition. Mr. [redacted] has admitted that the salesman should have contacted a relative or physician. The contract is therefore void ab initio because there was no benefit of the bargain, no consideration for Ms. [redacted], and no meeting of the minds.2. Had the customer had the capacity to enter into the agreement, the respondent still blatantly ignores in its response the terms of the contract it breached: "Additional Cancellation and Refund Rights: Buyer may cancel this Agreement if: 1. Buyer...becomes permanently disabled...A valid cancellation by Buyer under this section entitles Buyer to a refund of the unused portion of any unpaid use fees or dues and relief from future obligations...Initiation fees will be refunded only as follows: (a) If cancellation is due to Buyer's...total disability during the first three years of this Agreement..., Buyer is entitled to receive a pro rata refund of the intiation fee, less one-half (50%) of such fee." Under these terms, the business is legally and contractually obligated to cancel and provide a pro rata refund.3. During the Revdex.com process, the business representative (Mr. [redacted]) expressly agreed to refund all payments less a pro rate reduction for any used visits. The business offered this and we agreed. That constitutes an enforceable settlement agreement. Accordingly, the business has overtly breached an agreement to resolve this matter4. Despite the business' interesting explanations regarding Ms. [redacted]' initial payments of $504.90 + $5.00 on 4/25/17, we have a letter from business characterizing these payments as "your membership" and for "dues." Mr. [redacted] represented that the only membership was paid by insurance. These fees were plainly paid by Ms. [redacted]. We have documentation of all of this. Again, the misrepresentations go to the issue of a deceptive practice against an elderly, disabled woman.5. The business negligently and irresponsibly placed Ms. [redacted] at medical risk without physician involvement due to her recent strokes and medical conditions. We have not seen so much as an apology or acknowledgement of its egregious behavior in this matter. If the business advises it will not mediate this matter any further, we will proceed to complaints to be filed with the state Attorney General. If it is willing to honor its settlement agreement and resolve this matter under the auspices of the Revdex.com, we are willing to do so.Thank you[redacted](for Ms. [redacted])
LA Fitness adjusted members personal training membership to ensure that she is able to schedule her sessions and we apologize for any inconvenience this may have caused.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to refund the last two payments of $25.99 back to the [redacted] Card on file. Refunds typically could take up 5-7 business days to complete. We believe this matter to be resolved and member is satisfied. Thank you.
Management has made several attempts to contact [redacted] regarding his concerns with the cleanliness of the [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. All issues mentioned have been addressed...
accordingly and are up to code.
Unfortunately [redacted] would not return our call to discuss his concerns further and it was agreed upon per his request to process an immediate cancellation and no further billing will occur. As a courtesy, a refund in the amount of $29.95 was refund back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.