Our District Vice President has been in contact with member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $325.00 for dues billed after 6 months (refund applied to the same...
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/18/15 (the “Initial Term”). Member paid a total of $189.00 up front, which included the processing fee and payment...
for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $90.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
If member no longer wished to continue with her valid Agreement, her Agreement included a voluntary cancelation provision, which afforded her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. Our records do not reflect that member made such a payment to terminate her agreement early prior to 5/6/16. Thus, she is not entitled to a refund as she was properly billed each month until 5/6/16 in accordance with the terms of her Agreement.
Management spoke to [redacted] on 2/20/15 regarding [redacted] and [redacted] monthly billed membership. [redacted] claims to have cancelled these memberships in January of 2014. Our records indicate we did not receive a cancellation. After explaining our cancelation policy and that we...
require a cancellation request for each individual membership, we agreed to refund 4 months each due to over billing. Total refund is $279.92 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. No further refunds are owed. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I Have received no such voice-mails. Voice-mail cannot be left without notifying the user. I check my voice-mails daily. Please make legible copy available for pickup within your business hours. Also advise who I am to communicate with at that specific location and alternate persons at different times of the day. I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management spoke with [redacted] regarding his concerns. As a courtesy, we agreed to move out his next schedule bill date from 12-21-2017 to 1-21-2017. We believe this matter to be resolved. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. Management as a customer consideration agreed to comp freeze [redacted] membership while she is not using it. This way she can resume the membership later or cancel it when she leaves for school. Management also explained...
cancelation is based on proof of relocation. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to speak with the CEO of this company. Why is it a secret to know who the CEO is? I deserve a personal apologize and would appreciate some type compensation. I contacted the Revdex.com after speaking with [redacted] back in May. I wasn't satisfied with his response. I haven't heard from anyone at LA Fitness since then. I asked several employees for contact information regarding the president/CEO of this company and they all refuse to provide me with that information. They way [redacted] talked to me was a disgrace.
Regards,
[redacted]
In light of member's circumstance, LA Fitness has agreed to reduce the cancellation fee from 50% to 25% of the remaining agreement balance. Member paid the cancellation fee today and the remaining term of his personal training agreement has been cancelled accordingly.
Management spoke to [redacted] on 5/19/15 regarding the freezing of her monthly billed membership. [redacted] claims to have cancelled prior to the February billing. Management informed [redacted] we have no record of a freeze request prior to member Q call on 3/6/15, and that account...
was frozen effective the next billing on 3/28/15. Member still requested a refund of 1/28 and 2/28 monthly dues.To resolve, we agreed to refund difference in dues from 2/28/15 charge as courtesy. Member accepted refund offer. A refund in the amount of $21.29 was refunded back to the [redacted]. Refunds take about 5-7 business days to be refunded back. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 4/11/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 5/11/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with an initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel, for any reason, by submitting a written notice of cancellation, for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. If member no longer wishes to continue with his valid agreement, his agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management spoke to [redacted] on 1/19/15 regarding his monthly billed membership. We apologize for any miscommunication at the time of joining. We have agreed to process an immediate cancellation and a full refundin the amount of $302.73 back to the [redacted] Refunds take about...
Management has made several attempts to contact [redacted] regarding his concerns with the cleanliness of the [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. All issues mentioned have been addressed...
accordingly and are up to code.
Unfortunately [redacted] would not return our call to discuss his concerns further and it was agreed upon per his request to process an immediate cancellation and no further billing will occur. As a courtesy, a refund in the amount of $29.95 was refund back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Please note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our member. She elected to take advantage of it and we cancelled the remaining term of her personal training agreement accordingly.
Management spoke to [redacted] and explained how guest passes work as well as the difference between guest privileges. Member now understands. We also assured her that the GM is no longer with the company. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the incident that occurred between with our general manager. We apologize for the experience she may have had and assured her the incident will be addressed with staff. No further action will be taken. Thank you.
Management contacted [redacted] regarding his frustration with the lack of responsiveness by the local staff when attempting to cancel his monthly billed family membership. LA Fitness provides members with the option to cancel with an Operations Manager at any LA Fitness location between the...
hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. LA Fitness strives to provide excellent customer service to our members and apologize for the experience he had. We confirmed with [redacted] that his membership cancellation was completed on July 6, 2016 and a refund of $127.16 was completed on July 9, 2016 to the [redacted] card on file. As a courtesy, an additional refund of $127.16 was processed back to the [redacted] card on file. We now believe this matter to be resolved. Thank you.
Our District Vice President has been in contact with member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $325.00 for dues billed after 6 months (refund applied to the same...
account used for payment).
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/18/15 (the “Initial Term”). Member paid a total of $189.00 up front, which included the processing fee and payment...
for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $90.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
If member no longer wished to continue with her valid Agreement, her Agreement included a voluntary cancelation provision, which afforded her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. Our records do not reflect that member made such a payment to terminate her agreement early prior to 5/6/16. Thus, she is not entitled to a refund as she was properly billed each month until 5/6/16 in accordance with the terms of her Agreement.
Management spoke to [redacted] on 2/20/15 regarding [redacted] and [redacted] monthly billed membership. [redacted] claims to have cancelled these memberships in January of 2014. Our records indicate we did not receive a cancellation. After explaining our cancelation policy and that we...
require a cancellation request for each individual membership, we agreed to refund 4 months each due to over billing. Total refund is $279.92 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. No further refunds are owed. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I Have received no such voice-mails. Voice-mail cannot be left without notifying the user. I check my voice-mails daily. Please make legible copy available for pickup within your business hours. Also advise who I am to communicate with at that specific location and alternate persons at different times of the day. I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management spoke with [redacted] regarding his concerns. As a courtesy, we agreed to move out his next schedule bill date from 12-21-2017 to 1-21-2017. We believe this matter to be resolved. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. Management as a customer consideration agreed to comp freeze [redacted] membership while she is not using it. This way she can resume the membership later or cancel it when she leaves for school. Management also explained...
cancelation is based on proof of relocation. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to speak with the CEO of this company. Why is it a secret to know who the CEO is? I deserve a personal apologize and would appreciate some type compensation. I contacted the Revdex.com after speaking with [redacted] back in May. I wasn't satisfied with his response. I haven't heard from anyone at LA Fitness since then. I asked several employees for contact information regarding the president/CEO of this company and they all refuse to provide me with that information. They way [redacted] talked to me was a disgrace.
Regards,
[redacted]
Our position has not changed. Member's concerns were addressed in our initial response. Member is not entitled to a refund.
In light of member's circumstance, LA Fitness has agreed to reduce the cancellation fee from 50% to 25% of the remaining agreement balance. Member paid the cancellation fee today and the remaining term of his personal training agreement has been cancelled accordingly.
Management spoke to [redacted] on 5/19/15 regarding the freezing of her monthly billed membership. [redacted] claims to have cancelled prior to the February billing. Management informed [redacted] we have no record of a freeze request prior to member Q call on 3/6/15, and that account...
was frozen effective the next billing on 3/28/15. Member still requested a refund of 1/28 and 2/28 monthly dues.To resolve, we agreed to refund difference in dues from 2/28/15 charge as courtesy. Member accepted refund offer. A refund in the amount of $21.29 was refunded back to the [redacted]. Refunds take about 5-7 business days to be refunded back. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 4/11/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 5/11/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with an initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel, for any reason, by submitting a written notice of cancellation, for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. If member no longer wishes to continue with his valid agreement, his agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management spoke to [redacted] on 1/19/15 regarding his monthly billed membership. We apologize for any miscommunication at the time of joining. We have agreed to process an immediate cancellation and a full refundin the amount of $302.73 back to the [redacted] Refunds take about...
5-7 business days. Thank you.
Management has made several attempts to contact [redacted] regarding his concerns with the cleanliness of the [redacted] location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. All issues mentioned have been addressed...
accordingly and are up to code.
Unfortunately [redacted] would not return our call to discuss his concerns further and it was agreed upon per his request to process an immediate cancellation and no further billing will occur. As a courtesy, a refund in the amount of $29.95 was refund back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Please note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our member. She elected to take advantage of it and we cancelled the remaining term of her personal training agreement accordingly.
Management spoke to [redacted] and explained how guest passes work as well as the difference between guest privileges. Member now understands. We also assured her that the GM is no longer with the company. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the incident that occurred between with our general manager. We apologize for the experience she may have had and assured her the incident will be addressed with staff. No further action will be taken. Thank you.
Management contacted [redacted] regarding his frustration with the lack of responsiveness by the local staff when attempting to cancel his monthly billed family membership. LA Fitness provides members with the option to cancel with an Operations Manager at any LA Fitness location between the...
hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. LA Fitness strives to provide excellent customer service to our members and apologize for the experience he had. We confirmed with [redacted] that his membership cancellation was completed on July 6, 2016 and a refund of $127.16 was completed on July 9, 2016 to the [redacted] card on file. As a courtesy, an additional refund of $127.16 was processed back to the [redacted] card on file. We now believe this matter to be resolved. Thank you.