Management spoke to [redacted] in regards to [redacted] monthly billed membership. He had request a refund due to non-usage since January of 2014. Claims he was told at point of sale the membership does not start until the member uses the gym. The terms of the agreement were explained to [redacted] in that the activation date of the agreement is from the day the agreement is signed.
Therefore, due to no prior request to cancel being received his request for a full refund has been denied. As a courtesy, a two month refund was offered, which [redacted] declined. A cancellation was processed and no further billing will occur. No further action will be taken. Thank you.
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training with no further billing or obligation. In addition, refunds were processed for all dues billed after October 2015.
As outlined in our initial response, we received member’s doctors note dated 1/13/17 and immediately cancelled her membership and stopped all billing upon notification. We have not billed her since her notification and request to cancel. LA Fitness is not required however to issue a refund or credit for the costs of any services purchased by the member and provided by the health club prior to the health club’s receipt of a member’s cancellation notice. Thus, there is no refund owed.
Please note that we were not obligated to provide a refund, but a refund for one month of membership dues was processed as a customer service consideration for our member.
It is not our policy or practice to harass our members to enroll in personal training and will address his concerns with personal training staff.
Management spoke to Mr. [redacted] regarding an incident that occurred in which he claims items were stolen from his gym bag. In accordance with his agreement that was signed on 7/19/2017, LA fitness states that, "Members should not bring valuables, including money, onto the club premises, lockers or...
parking areas. Each Member understands and agrees that LA Fitness is not liable to Member or guests for any personal property that is lost, damaged or stolen while on or around the club premises, including but not limited to, any vehicle or its contents, or any property left in a locker." Although we are not liable, as a courtesy, an agreed amount of $200 is being issued to Mr. [redacted] as a check. Additionally, we agreed to cancel Mr. [redacted]’s membership and refund $159.21 back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
LA Fitness processed a refund in the amount of $100.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of her monthly billed membership. She states she has not used the gym in over a year and is not able to go to the gym during management hours to cancel. As a courtesy an immediate cancellation has been processed and a refund in the amount of...
$59.98 has been refunded back to the [redacted] card on file. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Prior to this complaint on 12/10/15 [redacted] membership was immediately cancelled and a full refund in the amount of $59.90 was refunded back to the [redacted] card on [redacted] Refunds take about 5-7 business days to be processed. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/12/16 (the “Initial Term”). Member paid a total of $339.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $240.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”).
This provision is clearly outlined on page 2 of the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment. A copy of the Agreement was also included in the confirming e-mail member received on the day she enrolled. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee.
If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 3/8/14 (the “Initial Term”). He paid a total of $227.64 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $160.00 each (+tax), every four weeks, beginning 4/5/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement. Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreement. The confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement early without a fee. . LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.they had personal trainer but they didn't give me any services for 2 months. all of the personal trainer were booked. they told me that I have to wait till they hire the new personal trainer till March 16. I checked with them and they said no, wait till April first. and when I checked they didn't talk to me and ignored me. I didn't receive any services from them. now, I'm working with other person. it's not fair for me. I have to pay more than $1000.00 because they didn't have personnel to give me training. it's stilling the money from customers. and I'm not the only person who got this problem. before signing the agreement, I told them that I have time on Saturday mornings. they didn't tell me that they don't have any availability on that time. after I signed. they said: OK, we don't have enough personal trainer and you have to wait. Are you willing to pay for a service that you never received? they could tell me before signing the contract. I have another personal trainer and I don't need their services anymore and I never received any to pay for it.
Regards,
[redacted]
[redacted] complaint arise from several incidents that occurred in our [redacted] locations. Based solely on [redacted] misconduct at that time, we revoked his membership inaccordance with the standard terms of his LA Fitness membership agreement effective...
12/4/14. In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case. In addition, [redacted] was advised of this decision and the reasons for it. While he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. A refund in the amount of $ 111.51 has been refunded back to the[redacted] card. Refunds take about 5-7 business days to be refunded.Thank you.
In light of member's circumstance, LA Fitness has agreed to reduce the cancellation fee from 50% to 25% of the remaining agreement balance. Member paid the cancellation fee today and the remaining term of his personal training agreement has been cancelled accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The manager of the gym that I had an issue with called and DID NOT mention that he was calling in regards to the complaint. He immediately stated I am calling to schedule your appointment with [redacted]. I immediately explained the situation that has been happening and that I DO NOT want to be serviced by that gym, I am not satisfied with personal training. I informed him that I will not be returning to that location. I did tell him that I was working out at a different location and they were TRYING to set me up with a different training. I did NOT say that I was seeing a different trainer. When I informed the manager that I had filed a complaint and was waiting to hear back, he stated he did not know anything about a complaint being filed. This issue is not at all resolved. I am now even more frustrated by the lack of communication and the ability of LA fitness to continually lie. I am completely dissatisfied with the customer service and lack of communication presented at the LA Fitness. I want full termination of account, with no harm to the credit of the credit card holder [redacted]. I would like this to be back dated to the original date of the complaint which was on 11/3/14. It is unacceptable to wait such a lengthy time to find a resolution to this situation.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] No I do not accept. Somewhere along the line there is some form of miscommunication, I was told specifically by [redacted] that once the certified letter was sent to corporate with my concerns, that he would take care of the situation. My husband went in periodically to follow up with [redacted]. [redacted] stated he had not heard from corporate. Instead I received the call from Corporate assuming they had spoke to [redacted]. I was blindsided when [redacted] told me otherwise during our conversation, she claimed she never spoke to [redacted] at all. This was the conversation I recall having with [redacted]. I ended up paying because I was angry, frustrated, felt lied to and felt I had now other choice....like I was pushed into it and yes very much concerned about my credit...
Management spoke with [redacted] regarding his concerns. As a courtesy, Management agreed to waive outstanding balance and expire membership as of today. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] in regards to [redacted] monthly billed membership. He had request a refund due to non-usage since January of 2014. Claims he was told at point of sale the membership does not start until the member uses the gym. The terms of the agreement were explained to [redacted] in that the activation date of the agreement is from the day the agreement is signed.
Therefore, due to no prior request to cancel being received his request for a full refund has been denied. As a courtesy, a two month refund was offered, which [redacted] declined. A cancellation was processed and no further billing will occur. No further action will be taken. Thank you.
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training with no further billing or obligation. In addition, refunds were processed for all dues billed after October 2015.
As outlined in our initial response, we received member’s doctors note dated 1/13/17 and immediately cancelled her membership and stopped all billing upon notification. We have not billed her since her notification and request to cancel. LA Fitness is not required however to issue a refund or credit for the costs of any services purchased by the member and provided by the health club prior to the health club’s receipt of a member’s cancellation notice. Thus, there is no refund owed.
Management as a customer consideration waived outstanding balance and canceled her membership. We believe this matter to be resolved.
Please note that we were not obligated to provide a refund, but a refund for one month of membership dues was processed as a customer service consideration for our member.
It is not our policy or practice to harass our members to enroll in personal training and will address his concerns with personal training staff.
Management spoke to Mr. [redacted] regarding an incident that occurred in which he claims items were stolen from his gym bag. In accordance with his agreement that was signed on 7/19/2017, LA fitness states that, "Members should not bring valuables, including money, onto the club premises, lockers or...
parking areas. Each Member understands and agrees that LA Fitness is not liable to Member or guests for any personal property that is lost, damaged or stolen while on or around the club premises, including but not limited to, any vehicle or its contents, or any property left in a locker." Although we are not liable, as a courtesy, an agreed amount of $200 is being issued to Mr. [redacted] as a check. Additionally, we agreed to cancel Mr. [redacted]’s membership and refund $159.21 back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
LA Fitness processed a refund in the amount of $100.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of her monthly billed membership. She states she has not used the gym in over a year and is not able to go to the gym during management hours to cancel. As a courtesy an immediate cancellation has been processed and a refund in the amount of...
$59.98 has been refunded back to the [redacted] card on file. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Prior to this complaint on 12/10/15 [redacted] membership was immediately cancelled and a full refund in the amount of $59.90 was refunded back to the [redacted] card on [redacted] Refunds take about 5-7 business days to be processed. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/12/16 (the “Initial Term”). Member paid a total of $339.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $240.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”).
This provision is clearly outlined on page 2 of the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment. A copy of the Agreement was also included in the confirming e-mail member received on the day she enrolled. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee.
If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 3/8/14 (the “Initial Term”). He paid a total of $227.64 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $160.00 each (+tax), every four weeks, beginning 4/5/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement. Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreement. The confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement early without a fee. . LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.they had personal trainer but they didn't give me any services for 2 months. all of the personal trainer were booked. they told me that I have to wait till they hire the new personal trainer till March 16. I checked with them and they said no, wait till April first. and when I checked they didn't talk to me and ignored me. I didn't receive any services from them. now, I'm working with other person. it's not fair for me. I have to pay more than $1000.00 because they didn't have personnel to give me training. it's stilling the money from customers. and I'm not the only person who got this problem. before signing the agreement, I told them that I have time on Saturday mornings. they didn't tell me that they don't have any availability on that time. after I signed. they said: OK, we don't have enough personal trainer and you have to wait. Are you willing to pay for a service that you never received? they could tell me before signing the contract. I have another personal trainer and I don't need their services anymore and I never received any to pay for it.
Regards,
[redacted]
[redacted] complaint arise from several incidents that occurred in our [redacted] locations. Based solely on [redacted] misconduct at that time, we revoked his membership inaccordance with the standard terms of his LA Fitness membership agreement effective...
12/4/14. In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case. In addition, [redacted] was advised of this decision and the reasons for it. While he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. A refund in the amount of $ 111.51 has been refunded back to the[redacted] card. Refunds take about 5-7 business days to be refunded.Thank you.
In light of member's circumstance, LA Fitness has agreed to reduce the cancellation fee from 50% to 25% of the remaining agreement balance. Member paid the cancellation fee today and the remaining term of his personal training agreement has been cancelled accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The manager of the gym that I had an issue with called and DID NOT mention that he was calling in regards to the complaint. He immediately stated I am calling to schedule your appointment with [redacted]. I immediately explained the situation that has been happening and that I DO NOT want to be serviced by that gym, I am not satisfied with personal training. I informed him that I will not be returning to that location. I did tell him that I was working out at a different location and they were TRYING to set me up with a different training. I did NOT say that I was seeing a different trainer. When I informed the manager that I had filed a complaint and was waiting to hear back, he stated he did not know anything about a complaint being filed. This issue is not at all resolved. I am now even more frustrated by the lack of communication and the ability of LA fitness to continually lie. I am completely dissatisfied with the customer service and lack of communication presented at the LA Fitness. I want full termination of account, with no harm to the credit of the credit card holder [redacted]. I would like this to be back dated to the original date of the complaint which was on 11/3/14. It is unacceptable to wait such a lengthy time to find a resolution to this situation.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] No I do not accept. Somewhere along the line there is some form of miscommunication, I was told specifically by [redacted] that once the certified letter was sent to corporate with my concerns, that he would take care of the situation. My husband went in periodically to follow up with [redacted]. [redacted] stated he had not heard from corporate. Instead I received the call from Corporate assuming they had spoke to [redacted]. I was blindsided when [redacted] told me otherwise during our conversation, she claimed she never spoke to [redacted] at all. This was the conversation I recall having with [redacted]. I ended up paying because I was angry, frustrated, felt lied to and felt I had now other choice....like I was pushed into it and yes very much concerned about my credit...
Management spoke with [redacted] regarding his concerns. As a courtesy, Management agreed to waive outstanding balance and expire membership as of today. We believe this matter to be resolved. Thank you.