We have made several attempts to contact Mr. [redacted]regarding the cancellation of his monthly billed membership. Our recordsindicate he was informed of the cancellation procedures on 11/10/14 when hespoke to management. We have yet to receive a cancellation request. However asa courtesy an...
immediate cancellation will be processed to ensure no furtherbillings will occur. No refund is owed at this time. Should Mr. [redacted]wish to discuss this further please return our call. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. Management informed Mr. [redacted] that for privacy reasons we cannot have cameras in the locker rooms. Management advised Mr. [redacted] that we offer mini lockers free of charge to secure small items. Mr. [redacted] also understands that if at any time...
he would like management to contact local authorities with him we could meet at the club. Mr. [redacted] reinstated his membership and we adjusted his monthly dues moving forward from $35.99 to $29.99. Should Mr. [redacted] have any further concerns, we encourage him to us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.they had personal trainer but they didn't give me any services for 2 months. all of the personal trainer were booked. they told me that I have to wait till they hire the new personal trainer till March 16. I checked with them and they said no, wait till April first. and when I checked they didn't talk to me and ignored me. I didn't receive any services from them. now, I'm working with other person. it's not fair for me. I have to pay more than $1000.00 because they didn't have personnel to give me training. it's stilling the money from customers. and I'm not the only person who got this problem. before signing the agreement, I told them that I have time on Saturday mornings. they didn't tell me that they don't have any availability on that time. after I signed. they said: OK, we don't have enough personal trainer and you have to wait. Are you willing to pay for a service that you never received? they could tell me before signing the contract. I have another personal trainer and I don't need their services anymore and I never received any to pay for it.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a full refund (less the initial payment). The refund was applied to the same account used for payment.
Management has made several attempts to contact [redacted] regarding her concerns related to the cancellation of her Family membership. However, we have not received a return call. [redacted] states that she attempted to cancel on the phone via our Customer Service department. LA Fitness provides...
members with the option to cancel at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms.
As a courtesy, we have cancelled her Family membership on September 20, 2016. We have also issued a refund in the amount of $89.80 to the [redacted] on file. If [redacted] needs additional assistance, we encourage her to return our calls so we can adequately address any concerns. Thank you.
Management spoke to [redacted] regarding the sales calls she was receiving. We apologized for the excessive calls she received and assured her that her contact information has been removed. She was satisfied with the follow up. Thank you
Revdex.com:i spoke with a representative at LAFitness over...
the phone. He said I would be reimbursed 2 months of membership fee, and that I will be allowed to change my membership plan to one that allows freezing without having to re-pay membership. Iam still waiting for confirmation that this has happened. How will I know that my membership type has been changed to one that allows freezing? I also understand that this new membership type has a higher monthly fee. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training with no further billing or obligation. In addition, refunds were processed for all dues billed after October 2015.
Management has made several attempts to contact [redacted] regarding his concerns with his monthly billed fitness membership. We have yet to receive a return call and encourage him to do so in order to resolve any issues. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
Hi,My issue was resolved. Can I please rescind the complaint?Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am in legitimate need of a personal trainer and I appreciate the explanation provided. In the unlikely event that I sign another contract with this business, I will not accept the salesman ' s representation at face value and will insist on signing a printed copy of the contract.
Regards,
[redacted]
As outlined in our initial response, we received member’s doctors note dated 1/13/17 and immediately cancelled her membership and stopped all billing upon notification. We have not billed her since her notification and request to cancel. LA Fitness is not required however to issue a refund or credit for the costs of any services purchased by the member and provided by the health club prior to the health club’s receipt of a member’s cancellation notice. Thus, there is no refund owed.
Management contacted Mr. [redacted] in regarding to his concerns with both his and Mrs. [redacted]’s experiences at the Beavercreek/N Fairfield location. We appreciate our members’ feedback regarding our facility and any equipment maintenance issues. LA Fitness strive to provide excellent customer service...
and we regret that Mr. [redacted] came away from his experience at the Beavercreek/N Fairfield location feeling like the staff had not acted in a professional manner. As a courtesy, a refund of $136.60 was processed back to the [redacted] card on file. Mr. [redacted]’s family membership is cancelled with no further billing. We believe this matter to be resolved. Thank you.
by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, [redacted] from LA Fitness did call my home and apologized for the staff not knowing or understanding their jobs and I was informed that I would still not be allowed back because the woman that was occupying the lap lane over the time period noted on the walls complained about me. I spoke to the woman less than 10 seconds, it was the staff that showed her the signs and told her about the over use of the lap lane and I'm getting blamed for that. That is an in-justice. This lady gets in the lap lane aprox. 7:20 AM and uses the lap lane and saves it for her husband who arrives about 11:00 AM. There is a one hour swim class at 9:00 AM but most of the time it is not full and they leave one lap lane open and this lady uses that lane and makes it her personal domain until her husband arrives at 11:00 AM and uses it until about noon. This happens every day of the week. Other members came to me to thank me for reminding the women about the 45 min. lap lane limit. Several members are upset about this as well but I was the only one who was singled out. I realize I control my own destiny and I also know right from wrong and individuals that play by the rules while other do often get kicked to the curb. It is amazing to me how a 10 second conversation has resulted in such an injustice. I have been a member of this club for over 15 years with no know complaints about me and I have made many club friends and I miss them dearly. Please reinstate my membership, I did nothing wrong. What about my complaint about the women holding the lap lane and not letting anyone else use it all the time, my complaint doesn't count? Help!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] No I do not accept. Somewhere along the line there is some form of miscommunication, I was told specifically by [redacted] that once the certified letter was sent to corporate with my concerns, that he would take care of the situation. My husband went in periodically to follow up with [redacted]. [redacted] stated he had not heard from corporate. Instead I received the call from Corporate assuming they had spoke to [redacted]. I was blindsided when [redacted] told me otherwise during our conversation, she claimed she never spoke to [redacted] at all. This was the conversation I recall having with [redacted]. I ended up paying because I was angry, frustrated, felt lied to and felt I had now other choice....like I was pushed into it and yes very much concerned about my credit...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From:[redacted]Date:June 13, 2016 at 2:29:03 PM EDTTo[redacted]Subject:Re: Training Revdex.com complaint [redacted]
Hi [redacted],
Thanks for reiterating the contract I signed and was well aware of prior to signing the contract. I am glad that you took the time to check that my statements and complaint was factual. Unfortunately you are neglecting to point out that I was not receiving weekly training sessions. As time was missed and no trainer was available I was forced often to come twice a week to make up for the gaps in training. I understand that it was an average of 4 times a month but because of the lack of an available trainer it was not a weekly session. Also as you stated expired ones were extended, but they were extended only because there wasn't anyone that I could book with so that the sessions could be used in the time frame intended by the contract.
As for you inference that I only brought this complaint forward once my sessions were complete is absurd. I was constantly trying to resolve this issue from the beginning. I tried dealing with [redacted] at the club and was told if I were to stop payment, it would effect my good standing with the club. When I talked with [redacted] the manager at the time of my registering for training. He told me he would look into the matter. Both [redacted] and [redacted] were aware that I had asked to cancel my contract. Conveniently neither of them are still working at my club along with all the trainers that I dealt with. When I didn't get a resolution with either of the club representatives I then spoke with [redacted] the new manager. He provided me with the avenue of contacting [redacted] when I got no response from [redacted] I then sent an email to[redacted].
Again no response and I tried to contact customer service. A few attempts were made that way and I finally got to you. You, yourself explained when we spoke May 5, 2016 that you would speak to [redacted] in a conference call the very next day and would be calling me back May 6, 2016. As you know, that call back never came. I left numerous messages at the contact number you had provided. I sent another email to you as well as having my club manager ask you to return my call. The staff at the club gave me the run around the same way you have. Seems funny to me that my concerns were not noted on my account as I frequently was trying to get a resolution.
Thanks for finally responding but in no way do I feel a resolution has occurred. I am quite surprised that you can not see the mistakes made and are not willing to own up to the bad service I have received.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The manager of the gym that I had an issue with called and DID NOT mention that he was calling in regards to the complaint. He immediately stated I am calling to schedule your appointment with [redacted]. I immediately explained the situation that has been happening and that I DO NOT want to be serviced by that gym, I am not satisfied with personal training. I informed him that I will not be returning to that location. I did tell him that I was working out at a different location and they were TRYING to set me up with a different training. I did NOT say that I was seeing a different trainer. When I informed the manager that I had filed a complaint and was waiting to hear back, he stated he did not know anything about a complaint being filed. This issue is not at all resolved. I am now even more frustrated by the lack of communication and the ability of LA fitness to continually lie. I am completely dissatisfied with the customer service and lack of communication presented at the LA Fitness. I want full termination of account, with no harm to the credit of the credit card holder [redacted]. I would like this to be back dated to the original date of the complaint which was on 11/3/14. It is unacceptable to wait such a lengthy time to find a resolution to this situation.
Regards,
[redacted]
Management spoke to Mr. [redacted] regarding an incident that occurred in which he claims items were stolen from his gym bag. In accordance with his agreement that was signed on 7/19/2017, LA fitness states that, "Members should not bring valuables, including money, onto the club premises, lockers or...
parking areas. Each Member understands and agrees that LA Fitness is not liable to Member or guests for any personal property that is lost, damaged or stolen while on or around the club premises, including but not limited to, any vehicle or its contents, or any property left in a locker." Although we are not liable, as a courtesy, an agreed amount of $200 is being issued to Mr. [redacted] as a check. Additionally, we agreed to cancel Mr. [redacted]’s membership and refund $159.21 back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
We have made several attempts to contact Mr. [redacted]regarding the cancellation of his monthly billed membership. Our recordsindicate he was informed of the cancellation procedures on 11/10/14 when hespoke to management. We have yet to receive a cancellation request. However asa courtesy an...
immediate cancellation will be processed to ensure no furtherbillings will occur. No refund is owed at this time. Should Mr. [redacted]wish to discuss this further please return our call. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. Management informed Mr. [redacted] that for privacy reasons we cannot have cameras in the locker rooms. Management advised Mr. [redacted] that we offer mini lockers free of charge to secure small items. Mr. [redacted] also understands that if at any time...
he would like management to contact local authorities with him we could meet at the club. Mr. [redacted] reinstated his membership and we adjusted his monthly dues moving forward from $35.99 to $29.99. Should Mr. [redacted] have any further concerns, we encourage him to us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.they had personal trainer but they didn't give me any services for 2 months. all of the personal trainer were booked. they told me that I have to wait till they hire the new personal trainer till March 16. I checked with them and they said no, wait till April first. and when I checked they didn't talk to me and ignored me. I didn't receive any services from them. now, I'm working with other person. it's not fair for me. I have to pay more than $1000.00 because they didn't have personnel to give me training. it's stilling the money from customers. and I'm not the only person who got this problem. before signing the agreement, I told them that I have time on Saturday mornings. they didn't tell me that they don't have any availability on that time. after I signed. they said: OK, we don't have enough personal trainer and you have to wait. Are you willing to pay for a service that you never received? they could tell me before signing the contract. I have another personal trainer and I don't need their services anymore and I never received any to pay for it.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a full refund (less the initial payment). The refund was applied to the same account used for payment.
Management has made several attempts to contact [redacted] regarding her concerns related to the cancellation of her Family membership. However, we have not received a return call. [redacted] states that she attempted to cancel on the phone via our Customer Service department. LA Fitness provides...
members with the option to cancel at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms.
As a courtesy, we have cancelled her Family membership on September 20, 2016. We have also issued a refund in the amount of $89.80 to the [redacted] on file. If [redacted] needs additional assistance, we encourage her to return our calls so we can adequately address any concerns. Thank you.
Management spoke to [redacted] regarding the sales calls she was receiving. We apologized for the excessive calls she received and assured her that her contact information has been removed. She was satisfied with the follow up. Thank you
Revdex.com:i spoke with a representative at LAFitness over...
the phone. He said I would be reimbursed 2 months of membership fee, and that I will be allowed to change my membership plan to one that allows freezing without having to re-pay membership. Iam still waiting for confirmation that this has happened. How will I know that my membership type has been changed to one that allows freezing? I also understand that this new membership type has a higher monthly fee. I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled member's regular fitness membership and the remaining term of her personal training with no further billing or obligation. In addition, refunds were processed for all dues billed after October 2015.
Management has made several attempts to contact [redacted] regarding his concerns with his monthly billed fitness membership. We have yet to receive a return call and encourage him to do so in order to resolve any issues. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
Hi,My issue was resolved. Can I please rescind the complaint?Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am in legitimate need of a personal trainer and I appreciate the explanation provided. In the unlikely event that I sign another contract with this business, I will not accept the salesman ' s representation at face value and will insist on signing a printed copy of the contract.
Regards,
[redacted]
As outlined in our initial response, we received member’s doctors note dated 1/13/17 and immediately cancelled her membership and stopped all billing upon notification. We have not billed her since her notification and request to cancel. LA Fitness is not required however to issue a refund or credit for the costs of any services purchased by the member and provided by the health club prior to the health club’s receipt of a member’s cancellation notice. Thus, there is no refund owed.
Management contacted Mr. [redacted] in regarding to his concerns with both his and Mrs. [redacted]’s experiences at the Beavercreek/N Fairfield location. We appreciate our members’ feedback regarding our facility and any equipment maintenance issues. LA Fitness strive to provide excellent customer service...
and we regret that Mr. [redacted] came away from his experience at the Beavercreek/N Fairfield location feeling like the staff had not acted in a professional manner. As a courtesy, a refund of $136.60 was processed back to the [redacted] card on file. Mr. [redacted]’s family membership is cancelled with no further billing. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, [redacted] from LA Fitness did call my home and apologized for the staff not knowing or understanding their jobs and I was informed that I would still not be allowed back because the woman that was occupying the lap lane over the time period noted on the walls complained about me. I spoke to the woman less than 10 seconds, it was the staff that showed her the signs and told her about the over use of the lap lane and I'm getting blamed for that. That is an in-justice. This lady gets in the lap lane aprox. 7:20 AM and uses the lap lane and saves it for her husband who arrives about 11:00 AM. There is a one hour swim class at 9:00 AM but most of the time it is not full and they leave one lap lane open and this lady uses that lane and makes it her personal domain until her husband arrives at 11:00 AM and uses it until about noon. This happens every day of the week. Other members came to me to thank me for reminding the women about the 45 min. lap lane limit. Several members are upset about this as well but I was the only one who was singled out. I realize I control my own destiny and I also know right from wrong and individuals that play by the rules while other do often get kicked to the curb. It is amazing to me how a 10 second conversation has resulted in such an injustice. I have been a member of this club for over 15 years with no know complaints about me and I have made many club friends and I miss them dearly. Please reinstate my membership, I did nothing wrong. What about my complaint about the women holding the lap lane and not letting anyone else use it all the time, my complaint doesn't count? Help!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] No I do not accept. Somewhere along the line there is some form of miscommunication, I was told specifically by [redacted] that once the certified letter was sent to corporate with my concerns, that he would take care of the situation. My husband went in periodically to follow up with [redacted]. [redacted] stated he had not heard from corporate. Instead I received the call from Corporate assuming they had spoke to [redacted]. I was blindsided when [redacted] told me otherwise during our conversation, she claimed she never spoke to [redacted] at all. This was the conversation I recall having with [redacted]. I ended up paying because I was angry, frustrated, felt lied to and felt I had now other choice....like I was pushed into it and yes very much concerned about my credit...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From:[redacted]Date:June 13, 2016 at 2:29:03 PM EDTTo[redacted]Subject:Re: Training Revdex.com complaint [redacted]
Hi [redacted],
Thanks for reiterating the contract I signed and was well aware of prior to signing the contract. I am glad that you took the time to check that my statements and complaint was factual. Unfortunately you are neglecting to point out that I was not receiving weekly training sessions. As time was missed and no trainer was available I was forced often to come twice a week to make up for the gaps in training. I understand that it was an average of 4 times a month but because of the lack of an available trainer it was not a weekly session. Also as you stated expired ones were extended, but they were extended only because there wasn't anyone that I could book with so that the sessions could be used in the time frame intended by the contract.
As for you inference that I only brought this complaint forward once my sessions were complete is absurd. I was constantly trying to resolve this issue from the beginning. I tried dealing with [redacted] at the club and was told if I were to stop payment, it would effect my good standing with the club. When I talked with [redacted] the manager at the time of my registering for training. He told me he would look into the matter. Both [redacted] and [redacted] were aware that I had asked to cancel my contract. Conveniently neither of them are still working at my club along with all the trainers that I dealt with. When I didn't get a resolution with either of the club representatives I then spoke with [redacted] the new manager. He provided me with the avenue of contacting [redacted] when I got no response from [redacted] I then sent an email to[redacted].
Again no response and I tried to contact customer service. A few attempts were made that way and I finally got to you. You, yourself explained when we spoke May 5, 2016 that you would speak to [redacted] in a conference call the very next day and would be calling me back May 6, 2016. As you know, that call back never came. I left numerous messages at the contact number you had provided. I sent another email to you as well as having my club manager ask you to return my call. The staff at the club gave me the run around the same way you have. Seems funny to me that my concerns were not noted on my account as I frequently was trying to get a resolution.
Thanks for finally responding but in no way do I feel a resolution has occurred. I am quite surprised that you can not see the mistakes made and are not willing to own up to the bad service I have received.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The manager of the gym that I had an issue with called and DID NOT mention that he was calling in regards to the complaint. He immediately stated I am calling to schedule your appointment with [redacted]. I immediately explained the situation that has been happening and that I DO NOT want to be serviced by that gym, I am not satisfied with personal training. I informed him that I will not be returning to that location. I did tell him that I was working out at a different location and they were TRYING to set me up with a different training. I did NOT say that I was seeing a different trainer. When I informed the manager that I had filed a complaint and was waiting to hear back, he stated he did not know anything about a complaint being filed. This issue is not at all resolved. I am now even more frustrated by the lack of communication and the ability of LA fitness to continually lie. I am completely dissatisfied with the customer service and lack of communication presented at the LA Fitness. I want full termination of account, with no harm to the credit of the credit card holder [redacted]. I would like this to be back dated to the original date of the complaint which was on 11/3/14. It is unacceptable to wait such a lengthy time to find a resolution to this situation.
Regards,
[redacted]
Management spoke to Mr. [redacted] regarding an incident that occurred in which he claims items were stolen from his gym bag. In accordance with his agreement that was signed on 7/19/2017, LA fitness states that, "Members should not bring valuables, including money, onto the club premises, lockers or...
parking areas. Each Member understands and agrees that LA Fitness is not liable to Member or guests for any personal property that is lost, damaged or stolen while on or around the club premises, including but not limited to, any vehicle or its contents, or any property left in a locker." Although we are not liable, as a courtesy, an agreed amount of $200 is being issued to Mr. [redacted] as a check. Additionally, we agreed to cancel Mr. [redacted]’s membership and refund $159.21 back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.