Management has made several attempts to contact [redacted] regarding his concerns with the cleanliness of the [redacted] location. We encourage him to return our call to discuss further. Thank you
Management spoke to[redacted] regarding the removal of the added amenity of guest privileges. Per his request guest privileges has been removed and refund in the amount of $20.00 has been refunded back to the[redacted] on file. As a courtesy the balance has been waived and [redacted] agreed to reinstate...
his membership and continue to be a member. Member is satisfied. Thank you
There are no provisions in members’ personal training agreements that allow them to terminate their agreements early if they move, regardless of how far it may be from an LA Fitness location. Their agreements do include a voluntary cancelation provision, which affords them the option to unilaterally...
cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our member. Members may contact their local club or our Member Service department at[redacted] to process payment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member's cancellation request was mailed on 7/16/15 per the tracking number provided. We processed a refund in the amount of $180.00 for the payment made on 7/22/15 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 11/9/15 (the “Initial Term”). Member paid a total of $410.00 up front, which included the processing fee and payment for...
the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 12/9/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training agreement afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refund.
However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement (which were very clearly spelled out for him and acknowledged by him) he committed to a minimum initial term of 12 months and there is no provision in the Agreement that allows him to reduce to length of the term.
However, if member no longer wishes to continue with his personal training agreement, his Agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LAF will honor this cancellation provision should member elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management spoke to [redacted] regarding the cancellation of [redacted]s membership. It was agreed upon that an additional refund in the amount of $59.90 was processed back to the [redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank you
Thank you!! They may have attempted to call me, however in numerous email communications I told them I have moved out of the country. That phone only works when I return and it is rare.
Thank you for your assistance. Its a shame that in corporate America they have such stringent rules that they can't acknowledge my numerous email request but they sure did yours!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 4/4/15 (the “Initial Term”). Member paid a total of 459.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 5/4/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] regarding his request to add Guest Privileges to his monthly billed membership. We encourage him to return our call to discuss this further. Thank you
Management contacted[redacted] regarding the access on his monthly billed fitness membership. It was explained to him that per his agreement at the time of joining on 5/17/13 he agreed to single club access. He claims this was an error at point of sale and has been advised he will have to pay an...
upgrade fee should he chose to use a club outside his home club. As a courtesy, we have honored his request to give him multi club access at no additional charge. Member is satisfied. Thank you.
Member purchased personal
training services pursuant to a written and fully executed agreement
(“Agreement”). The Agreement was for a minimum initial term of 12 months,
beginning 8/31/15 (the “Initial Term”). Member paid a total of $389.00 up
front, which included the enrollment fee, processing...
fee and payment for the
first month of personal training sessions. Member further agreed to make 11
more payments, in the amount of $240.00 each, every month, beginning 9/28/15,
for the remainder of the Initial Term. Member’s personal training agreement
also includes a voluntary cancelation provision, which affords her the option
to unilaterally cancel at any time, for any reason, by paying only half of the
remaining balance due under the Agreement. This provision is clearly outlined
on page 2 of her Agreement. In addition, her agreement included a New Client
Checklist which outlined key terms, including her acknowledgement that she
received and read a copy of her Agreement with the initial term of 12 months
and the voluntary cancelation provision. This Checklist was reviewed with her
at the time of the sale, as acknowledged by her signature and initials on the
New Client Checklist (copies of the Agreement and New Client Checklist are
included with this response). Furthermore, the services purchased are for a
program and not the services of any specific individual trainer. Member is not
guaranteed a specific trainer. Member’s personal training services agreement
specifically provided her with a 10 day right to cancel if these terms did not
match her understanding (or for any reason) for a full refund. However, she did
not exercise this option within the rescission period. Thus, under the clear
and explicit terms of the Agreement, she is not entitled to terminate the
agreement and abandon her contractual obligations early without a fee. LA
Fitness will honor the voluntary cancellation provision in her Agreement should
she elect to take advantage of it. Otherwise, member should be expected to
honor her Agreement as LA Fitness stands ready to provide the services for
which she contracted with any of the other available trainers on staff.
Our District Vice President attempted to contact member regarding her concerns. His call was returned by member’s husband and we agreed to cancel the remaining term of member’s personal training agreement with no further billing or obligation.
Our District Vice President has attempted to contact member regarding her concerns. Member's personal training membership reflects an outstanding balance of $285.00. Member simply needs clear up the outstanding balance to resume using the available sessions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The error was made by the staff at the front desk who did not document the cancellation on the computer even though she acted like she was typing something in. I had to pay October, November and December. It is not the amount of money I am complaining about but he fact that they are literally making me have shared responsibility for something their staff did.Regards,[redacted]
Management has made several attempts to contact [redacted] to discuss his concern regarding the current rates for a new membership agreement at our [redacted] Signature location. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately...
Management has informed [redacted] that his annually paid membership is still renewable however, the expiration date will update 1 year from the expiration date of the membership. Not from the day he renews. No further action is needed. Thank you
Management has spoken to [redacted] as well as his girlfriend regarding the cancellation policy on several occasions. Our agreement states you have 3 business days from the day of joining to cancel and receive a full refund. Our records indicate we did not receive a cancellation request during...
that time. Therefore no refund is due. A cancellation has been processed and no further billing will occur. Member understands and will utilize time remaining.
Management has made several attempts to contact [redacted] regarding his concerns with the cleanliness of the [redacted] location. We encourage him to return our call to discuss further. Thank you
Management spoke to[redacted] regarding the removal of the added amenity of guest privileges. Per his request guest privileges has been removed and refund in the amount of $20.00 has been refunded back to the[redacted] on file. As a courtesy the balance has been waived and [redacted] agreed to reinstate...
his membership and continue to be a member. Member is satisfied. Thank you
There are no provisions in members’ personal training agreements that allow them to terminate their agreements early if they move, regardless of how far it may be from an LA Fitness location. Their agreements do include a voluntary cancelation provision, which affords them the option to unilaterally...
cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being offered as a customer service consideration for our member. Members may contact their local club or our Member Service department at[redacted] to process payment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member's cancellation request was mailed on 7/16/15 per the tracking number provided. We processed a refund in the amount of $180.00 for the payment made on 7/22/15 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 11/9/15 (the “Initial Term”). Member paid a total of $410.00 up front, which included the processing fee and payment for...
the first month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 12/9/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training agreement afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refund.
However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement (which were very clearly spelled out for him and acknowledged by him) he committed to a minimum initial term of 12 months and there is no provision in the Agreement that allows him to reduce to length of the term.
However, if member no longer wishes to continue with his personal training agreement, his Agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LAF will honor this cancellation provision should member elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management spoke to [redacted] regarding the cancellation of [redacted]s membership. It was agreed upon that an additional refund in the amount of $59.90 was processed back to the [redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank you
Our position has not changed. LA Fitness remains willing to honor the offer outlined in our initial response.
Thank you!! They may have attempted to call me, however in numerous email communications I told them I have moved out of the country. That phone only works when I return and it is rare.
Thank you for your assistance. Its a shame that in corporate America they have such stringent rules that they can't acknowledge my numerous email request but they sure did yours!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 4/4/15 (the “Initial Term”). Member paid a total of 459.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $360.00 each, every month, beginning 5/4/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] regarding his request to add Guest Privileges to his monthly billed membership. We encourage him to return our call to discuss this further. Thank you
Management contacted[redacted] regarding the access on his monthly billed fitness membership. It was explained to him that per his agreement at the time of joining on 5/17/13 he agreed to single club access. He claims this was an error at point of sale and has been advised he will have to pay an...
upgrade fee should he chose to use a club outside his home club. As a courtesy, we have honored his request to give him multi club access at no additional charge. Member is satisfied. Thank you.
Member purchased personal
training services pursuant to a written and fully executed agreement
(“Agreement”). The Agreement was for a minimum initial term of 12 months,
beginning 8/31/15 (the “Initial Term”). Member paid a total of $389.00 up
front, which included the enrollment fee, processing...
fee and payment for the
first month of personal training sessions. Member further agreed to make 11
more payments, in the amount of $240.00 each, every month, beginning 9/28/15,
for the remainder of the Initial Term. Member’s personal training agreement
also includes a voluntary cancelation provision, which affords her the option
to unilaterally cancel at any time, for any reason, by paying only half of the
remaining balance due under the Agreement. This provision is clearly outlined
on page 2 of her Agreement. In addition, her agreement included a New Client
Checklist which outlined key terms, including her acknowledgement that she
received and read a copy of her Agreement with the initial term of 12 months
and the voluntary cancelation provision. This Checklist was reviewed with her
at the time of the sale, as acknowledged by her signature and initials on the
New Client Checklist (copies of the Agreement and New Client Checklist are
included with this response). Furthermore, the services purchased are for a
program and not the services of any specific individual trainer. Member is not
guaranteed a specific trainer. Member’s personal training services agreement
specifically provided her with a 10 day right to cancel if these terms did not
match her understanding (or for any reason) for a full refund. However, she did
not exercise this option within the rescission period. Thus, under the clear
and explicit terms of the Agreement, she is not entitled to terminate the
agreement and abandon her contractual obligations early without a fee. LA
Fitness will honor the voluntary cancellation provision in her Agreement should
she elect to take advantage of it. Otherwise, member should be expected to
honor her Agreement as LA Fitness stands ready to provide the services for
which she contracted with any of the other available trainers on staff.
Our District Vice President attempted to contact member regarding her concerns. His call was returned by member’s husband and we agreed to cancel the remaining term of member’s personal training agreement with no further billing or obligation.
Our District Vice President has attempted to contact member regarding her concerns. Member's personal training membership reflects an outstanding balance of $285.00. Member simply needs clear up the outstanding balance to resume using the available sessions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The error was made by the staff at the front desk who did not document the cancellation on the computer even though she acted like she was typing something in. I had to pay October, November and December. It is not the amount of money I am complaining about but he fact that they are literally making me have shared responsibility for something their staff did.Regards,[redacted]
Management has made several attempts to contact [redacted] to discuss his concern regarding the current rates for a new membership agreement at our [redacted] Signature location. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately...
respond to his concerns. Thank you.
Management has informed [redacted] that his annually paid membership is still renewable however, the expiration date will update 1 year from the expiration date of the membership. Not from the day he renews. No further action is needed. Thank you
Management has spoken to [redacted] as well as his girlfriend regarding the cancellation policy on several occasions. Our agreement states you have 3 business days from the day of joining to cancel and receive a full refund. Our records indicate we did not receive a cancellation request during...
that time. Therefore no refund is due. A cancellation has been processed and no further billing will occur. Member understands and will utilize time remaining.