Our District Vice President contacted member to address his concerns. We appreciate member’s feedback and will address his concerns with the personal training staff accordingly. This is not the experience we want any of our members to have. LA Fitness agreed to process a refund in the amount of...
$54.29 for one month of membership dues (refund applied to the same account used for payment).
Please allow 5-7 business days for the refund to post to the account.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the rate of his membership and his experiences with staff at our Clifton location. However, we have not received a return call. We encourage Mr. [redacted] to return our calls so we can adequately discuss a...
Our Previous response still stands. Management spoke to [redacted] regarding her yearly paid in full fitness membership. [redacted] claims to have had an allergic reaction while attending our facility and is requesting a refund due to unused services. Yearly memberships are not subject to a pro-rated refund due to relocation or medical in Canada. No refund is owed at this time. However should [redacted] provide specific medical documentation and proof of her allergic reaction at our facility and what she became allergic too a refund can be discussed at that time. No further action will be taken at this time. Thank you.
Please first note that Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason. This right is stated in the membership agreement signed by [redacted] on June 9, 2014 (enclosed).
Second,...
despite this unilateral right, LA Fitness had good cause to end its relationship with [redacted]. His, like every other membership agreement, sets forth certain club rules and regulations which the Member agrees to abide by. [redacted] has chosen to disregard these rules despite having had several conversations with management regarding his behavior. Some of the rules include, without limitation, “Upon entering the club, all Members are required to present their active Membership card or driver’s license or other government issued picture identification.
Without the Membership card or proper identification, LA Fitness may prohibit your use of the facilities or may charge a guest fee for use of the facilities for that day.” Additionally, “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors.” As you can appreciate, it is of paramount importance that we provide a safe and comfortable environment for our other customers and employees.
LA Fitness has a good faith belief that [redacted]’s behavior in our clubs and failure to abide by simple Club Rules and Regulations has created an uncomfortable atmosphere in our gym. The decision to cancel his membership was not made lightly. Unfortunately, after reviewing this matter, we must stand behind our decision to cancel [redacted]’s membership privileges at all LA Fitness locations. A refund of any pre-paid dues has been processed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your help in this matter.
Regards,
[redacted]
Management made several attempts to contact[redacted] regarding the cancellation of his monthly billed fitness membership. We have yet to receive a return call to discuss his concerns further. LA Fitness provides members with the option to cancel their membership at any location between the hours of...
8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation has been processed and no further billing will occur. Email confirmation has been sent to the email address on file. A refund in the amount of $29.95 back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am waiting on confirmation from my credit card issuer ([redacted]) that the business has performed this action (including all disputed charges) and, if it does, will consider this complaint resolved.
Kind regards,
[redacted]
Management has spoken to [redacted] in regards to the monthly billings of [redacted] and [redacted] fitness memberships. We have explained the monthly charges on each membership.Management contacted [redacted] on 2/2/15 to confirm the credit in the amount of $42.59 on Austin’s membership. Should he have further questions please contact your home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To Whom It May Concern:We actually did try to respond, however the system did not allow for our type of response. We did receive a call from LA Fitness. Their decision was to not allow our use of the facility due to the field in which we work. We are personal trainers and nutritionists. Since they found that out through a former sales associate, we were asked to discontinue use of their facility. We are seeking counsel at this time, due to them breaching the contract of which was signed and their reason being discriminatory. We are still waiting for our refund from them at this time. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with [redacted] regarding the cancellation of her monthly billed membership on 11/28/14. We confirmed a cancelation was processed on 11/24/14 per her request and no further billingwill take place. Member is satisfied and will continue to use the gym until...
her expiration date of 1/16/15. Member is satisfied. Thank you.
Management has made several attempts to contact [redacted] to discuss his concerns regarding his complaint. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to his concerns. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] (not sure if that was his name) called during an inconvenient time. Had to re explain what happened to him despite having to explain the incident to 3+ other people within the company. He only stated that someone will talk to [redacted], which I don't even know is even true. He never offer me any kind of refund or some sort of compensation of what I, a customer, has to deal with and the amount of time I had to waste to deal with this issue. I only thank him for the call to be courteous, but I was in no way satisfy on how they resolve, if you even call it that, the complaint.
Regards,
[redacted]
Member purchased personal
training services pursuant to a written and fully executed agreement
(“Agreement”). The Agreement was for a minimum initial term of 12 months,
beginning 8/31/15 (the “Initial Term”). Member paid a total of $389.00 up
front, which included the enrollment fee, processing...
fee and payment for the
first month of personal training sessions. Member further agreed to make 11
more payments, in the amount of $240.00 each, every month, beginning 9/28/15,
for the remainder of the Initial Term. Member’s personal training agreement
also includes a voluntary cancelation provision, which affords her the option
to unilaterally cancel at any time, for any reason, by paying only half of the
remaining balance due under the Agreement. This provision is clearly outlined
on page 2 of her Agreement. In addition, her agreement included a New Client
Checklist which outlined key terms, including her acknowledgement that she
received and read a copy of her Agreement with the initial term of 12 months
and the voluntary cancelation provision. This Checklist was reviewed with her
at the time of the sale, as acknowledged by her signature and initials on the
New Client Checklist (copies of the Agreement and New Client Checklist are
included with this response). Furthermore, the services purchased are for a
program and not the services of any specific individual trainer. Member is not
guaranteed a specific trainer. Member’s personal training services agreement
specifically provided her with a 10 day right to cancel if these terms did not
match her understanding (or for any reason) for a full refund. However, she did
not exercise this option within the rescission period. Thus, under the clear
and explicit terms of the Agreement, she is not entitled to terminate the
agreement and abandon her contractual obligations early without a fee. LA
Fitness will honor the voluntary cancellation provision in her Agreement should
she elect to take advantage of it. Otherwise, member should be expected to
honor her Agreement as LA Fitness stands ready to provide the services for
which she contracted with any of the other available trainers on staff.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My original request, as seen below, not only called for the cancellation of the accounts that should have never existed, but the refund of the over charges for the months in question. It is yet to be seen if I will be charged again, however there has been no effort to figure out a refund of the dollars taken in error from me. On November 25, 2016, I realized that I was being charged $178.03 per month in monthly processing shown below:· 11th - $37.54· 17th – $32.17· 23rd – $37.54· 25th – 2 payments of $35.39To resolve the problem, I would appreciate the cancellation of these numerous memberships as well as a refund for the multiple monthly charges. According to the records provided to me by [redacted] and [redacted], I have been overcharged by $140.49 per month for the last six months. This makes the overcharge amount $842.94 during the period in question. Failure to do so will result in a formalize letter to the Revdex.com of both CA and MN that may include the filing of charges pursuant to Section 161 and 165 of the Fair Credit Billing Act. I look forward to your reply and a resolution to my problem and will wait untilDecember 2, 2016 before seeking help from a consumer protection agency or the Revdex.com.
Regards,
[redacted]
Management has spoken to [redacted] as well as his girlfriend regarding the cancellation policy on several occasions. Our agreement states you have 3 business days from the day of joining to cancel and receive a full refund. Our records indicate we did not receive a cancellation request during...
that time. Therefore no refund is due. A cancellation has been processed and no further billing will occur. Member understands and will utilize time remaining.
Revdex.com:
Date Sent: 4/24/2015 1:42:28 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is nothing in my contract that stipulates paid in full memberships are non-refundable and not held to the same terms as monthly memberships which only require 30 days notice to cancel. I was not told anything in the initial meeting to substantiate this "claim" either. The resolution is unacceptable and violates my contract. I have agreed to the terms that the amount refunded is pro-rated from the time of the first complaint. The stipulation they are providing is made up and as such, is inadmissible in this discussion. I do not have to prove anything to cancel my membership according to my legally binding contract.Regards,[redacted]
Management spoke to [redacted] regarding the cancellation of [redacted]s membership. It was agreed upon that an additional refund in the amount of $59.90 was processed back to the [redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contacted member to address his concerns. We appreciate member’s feedback and will address his concerns with the personal training staff accordingly. This is not the experience we want any of our members to have. LA Fitness agreed to process a refund in the amount of...
$54.29 for one month of membership dues (refund applied to the same account used for payment).
Please allow 5-7 business days for the refund to post to the account.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the rate of his membership and his experiences with staff at our Clifton location. However, we have not received a return call. We encourage Mr. [redacted] to return our calls so we can adequately discuss a...
resolution. Thank you.
Our Previous response still stands. Management spoke to [redacted] regarding her yearly paid in full fitness membership. [redacted] claims to have had an allergic reaction while attending our facility and is requesting a refund due to unused services. Yearly memberships are not subject to a pro-rated refund due to relocation or medical in Canada. No refund is owed at this time. However should [redacted] provide specific medical documentation and proof of her allergic reaction at our facility and what she became allergic too a refund can be discussed at that time. No further action will be taken at this time. Thank you.
Please first note that Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason. This right is stated in the membership agreement signed by [redacted] on June 9, 2014 (enclosed).
Second,...
despite this unilateral right, LA Fitness had good cause to end its relationship with [redacted]. His, like every other membership agreement, sets forth certain club rules and regulations which the Member agrees to abide by. [redacted] has chosen to disregard these rules despite having had several conversations with management regarding his behavior. Some of the rules include, without limitation, “Upon entering the club, all Members are required to present their active Membership card or driver’s license or other government issued picture identification.
Without the Membership card or proper identification, LA Fitness may prohibit your use of the facilities or may charge a guest fee for use of the facilities for that day.” Additionally, “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors.” As you can appreciate, it is of paramount importance that we provide a safe and comfortable environment for our other customers and employees.
LA Fitness has a good faith belief that [redacted]’s behavior in our clubs and failure to abide by simple Club Rules and Regulations has created an uncomfortable atmosphere in our gym. The decision to cancel his membership was not made lightly. Unfortunately, after reviewing this matter, we must stand behind our decision to cancel [redacted]’s membership privileges at all LA Fitness locations. A refund of any pre-paid dues has been processed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your help in this matter.
Regards,
[redacted]
Management made several attempts to contact[redacted] regarding the cancellation of his monthly billed fitness membership. We have yet to receive a return call to discuss his concerns further. LA Fitness provides members with the option to cancel their membership at any location between the hours of...
8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation has been processed and no further billing will occur. Email confirmation has been sent to the email address on file. A refund in the amount of $29.95 back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am waiting on confirmation from my credit card issuer ([redacted]) that the business has performed this action (including all disputed charges) and, if it does, will consider this complaint resolved.
Kind regards,
[redacted]
Management has spoken to [redacted] in regards to the monthly billings of [redacted] and [redacted] fitness memberships. We have explained the monthly charges on each membership.Management contacted [redacted] on 2/2/15 to confirm the credit in the amount of $42.59 on Austin’s membership. Should he have further questions please contact your home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To Whom It May Concern:We actually did try to respond, however the system did not allow for our type of response. We did receive a call from LA Fitness. Their decision was to not allow our use of the facility due to the field in which we work. We are personal trainers and nutritionists. Since they found that out through a former sales associate, we were asked to discontinue use of their facility. We are seeking counsel at this time, due to them breaching the contract of which was signed and their reason being discriminatory. We are still waiting for our refund from them at this time. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with [redacted] regarding the cancellation of her monthly billed membership on 11/28/14. We confirmed a cancelation was processed on 11/24/14 per her request and no further billingwill take place. Member is satisfied and will continue to use the gym until...
her expiration date of 1/16/15. Member is satisfied. Thank you.
Management has made several attempts to contact [redacted] to discuss his concerns regarding his complaint. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to his concerns. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] (not sure if that was his name) called during an inconvenient time. Had to re explain what happened to him despite having to explain the incident to 3+ other people within the company. He only stated that someone will talk to [redacted], which I don't even know is even true. He never offer me any kind of refund or some sort of compensation of what I, a customer, has to deal with and the amount of time I had to waste to deal with this issue. I only thank him for the call to be courteous, but I was in no way satisfy on how they resolve, if you even call it that, the complaint.
Regards,
[redacted]
Member purchased personal
training services pursuant to a written and fully executed agreement
(“Agreement”). The Agreement was for a minimum initial term of 12 months,
beginning 8/31/15 (the “Initial Term”). Member paid a total of $389.00 up
front, which included the enrollment fee, processing...
fee and payment for the
first month of personal training sessions. Member further agreed to make 11
more payments, in the amount of $240.00 each, every month, beginning 9/28/15,
for the remainder of the Initial Term. Member’s personal training agreement
also includes a voluntary cancelation provision, which affords her the option
to unilaterally cancel at any time, for any reason, by paying only half of the
remaining balance due under the Agreement. This provision is clearly outlined
on page 2 of her Agreement. In addition, her agreement included a New Client
Checklist which outlined key terms, including her acknowledgement that she
received and read a copy of her Agreement with the initial term of 12 months
and the voluntary cancelation provision. This Checklist was reviewed with her
at the time of the sale, as acknowledged by her signature and initials on the
New Client Checklist (copies of the Agreement and New Client Checklist are
included with this response). Furthermore, the services purchased are for a
program and not the services of any specific individual trainer. Member is not
guaranteed a specific trainer. Member’s personal training services agreement
specifically provided her with a 10 day right to cancel if these terms did not
match her understanding (or for any reason) for a full refund. However, she did
not exercise this option within the rescission period. Thus, under the clear
and explicit terms of the Agreement, she is not entitled to terminate the
agreement and abandon her contractual obligations early without a fee. LA
Fitness will honor the voluntary cancellation provision in her Agreement should
she elect to take advantage of it. Otherwise, member should be expected to
honor her Agreement as LA Fitness stands ready to provide the services for
which she contracted with any of the other available trainers on staff.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My original request, as seen below, not only called for the cancellation of the accounts that should have never existed, but the refund of the over charges for the months in question. It is yet to be seen if I will be charged again, however there has been no effort to figure out a refund of the dollars taken in error from me. On November 25, 2016, I realized that I was being charged $178.03 per month in monthly processing shown below:· 11th - $37.54· 17th – $32.17· 23rd – $37.54· 25th – 2 payments of $35.39To resolve the problem, I would appreciate the cancellation of these numerous memberships as well as a refund for the multiple monthly charges. According to the records provided to me by [redacted] and [redacted], I have been overcharged by $140.49 per month for the last six months. This makes the overcharge amount $842.94 during the period in question. Failure to do so will result in a formalize letter to the Revdex.com of both CA and MN that may include the filing of charges pursuant to Section 161 and 165 of the Fair Credit Billing Act. I look forward to your reply and a resolution to my problem and will wait untilDecember 2, 2016 before seeking help from a consumer protection agency or the Revdex.com.
Regards,
[redacted]
Management has spoken to [redacted] as well as his girlfriend regarding the cancellation policy on several occasions. Our agreement states you have 3 business days from the day of joining to cancel and receive a full refund. Our records indicate we did not receive a cancellation request during...
that time. Therefore no refund is due. A cancellation has been processed and no further billing will occur. Member understands and will utilize time remaining.
Revdex.com:
Date Sent: 4/24/2015 1:42:28 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is nothing in my contract that stipulates paid in full memberships are non-refundable and not held to the same terms as monthly memberships which only require 30 days notice to cancel. I was not told anything in the initial meeting to substantiate this "claim" either. The resolution is unacceptable and violates my contract. I have agreed to the terms that the amount refunded is pro-rated from the time of the first complaint. The stipulation they are providing is made up and as such, is inadmissible in this discussion. I do not have to prove anything to cancel my membership according to my legally binding contract.Regards,[redacted]
LA Fitness made the remaining 15 sessions available for member to use and we will allow her as much time as she needs to complete them.
Management spoke to [redacted] regarding the cancellation of [redacted]s membership. It was agreed upon that an additional refund in the amount of $59.90 was processed back to the [redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]