Management spoke to [redacted] on 3/13/15 regarding the incident that occurred with the club not being open during bad weather conditions. We apologized for the inconvenience. Member requested to cancel and a one month refund was processed back to the [redacted] card on file. Refunds take about 5-7...
business days to be refunded. This matter has been resolved. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.Since I have begun trying to cancel my contract I have been charged for 6 personal training sessions for a total of $270. I have not used these sessions and would like to be refunded for them. Regards,[redacted]
Management spoke to [redacted] on 12/17/14 regarding the cancellation of [redacted] membership. [redacted] states she has made several attempts to cancel his membership. Our cancellation policystates to mail in a request to our California designated address. We...
also suggest items mailed to us, should be sent certified and or registered, return receipt requested, for members own proof of confirmation mailed to our California address. With no confirmation of a prior cancellation, typically no refund would be issued. As a courtesy a 4 month refund was honored in the amount of $127.16 back to the [redacted] card. Refunds takeabout 5-7 business days to be refunded. Thank you
Management spoke to [redacted] regarding her monthly billed fitness membership. She states she requested to freeze her membership for 10.00 a month in January 2015. However this request was not received or processed. As a courtesy an additional refund for the difference of her monthly dues and the...
freeze fee has been issued in the amount of $97.17 back to the [redacted] card. No further action will be taken. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for...
the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. Her remaining sessions have been added back and we will allow her the time that she needs to complete the remaining sessions.
Management contacted Ms. [redacted] regarding her concerns with the status of the repairs to the pool area of the San Carlos location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management provided Ms. [redacted] with...
details related to the situation and confirmed that we have given members access to other locations in the area while the pool area is closed. We will provide Ms. [redacted] with any new information regarding remedial measures once it becomes available. Thank you.
Our Previous response still stands. Management spoke to [redacted] regarding her yearly paid in full fitness membership. [redacted] claims to have had an allergic reaction while attending our facility and is requesting a refund due to unused services. Yearly memberships are not subject to a pro-rated refund due to relocation or medical in Canada. No refund is owed at this time. However should [redacted] provide specific medical documentation and proof of her allergic reaction at our facility and what she became allergic too a refund can be discussed at that time. No further action will be taken at this time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] (not sure if that was his name) called during an inconvenient time. Had to re explain what happened to him despite having to explain the incident to 3+ other people within the company. He only stated that someone will talk to [redacted], which I don't even know is even true. He never offer me any kind of refund or some sort of compensation of what I, a customer, has to deal with and the amount of time I had to waste to deal with this issue. I only thank him for the call to be courteous, but I was in no way satisfy on how they resolve, if you even call it that, the complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns with the cancellation of his monthly dues membership and the notifications he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if Mr. [redacted] felt the staff was unhelpful...
when he reached out for assistance on his account. LA Fitness employees initiated calls to Mr. [redacted] requesting payment, since a cancellation request for his membership was not previously received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was processed on 11/1/2017 and the full balance of $127.12 was waived. There will be no further billing for Mr. [redacted]’s membership and his account has been cancelled in good standings. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your help in this matter.
Regards,
[redacted]
Management has made several attempts to contact [redacted] at the number provided. This number appears to not be in service. Per his request we have processed a cancellation effective 1/20/15 and no further billings will occur. Should [redacted] wish to discuss anything further we encourage him to...
Our District Vice President reached out to member once more and we settled on a refund in the amount of $1,380.00 to settle her dispute (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the rate of his membership and his experiences with staff at our Clifton location. However, we have not received a return call. We encourage Mr. [redacted] to return our calls so we can adequately discuss a...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from LA Fitness is unacceptable because they claim they did not receive my cancellation and do not take responsibility for what they have done wrong in their statement. They do not admit fault here. They used a personal check of mine to bill my checking account without my permission. They did receive my cancellation. When I returned and I spoke to management they even remembered receiving it. This issue is not resolved until LA fitness admits wrongdoing in writing.
Regards,
[redacted]
LA Fitness will process a refund in the amount of $840.00 for the remaining sessions (refund will be applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 11/4/14 (the “Initial Term”). At the time of the sale, she paid a total of $114.00, which included the processing fee and payment for the first four weeks of...
sessions. She further agreed to make 12 more payments, in the amount of $45.00, every four weeks, beginning 12/2/14. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule. Additionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 3/13/15 regarding the incident that occurred with the club not being open during bad weather conditions. We apologized for the inconvenience. Member requested to cancel and a one month refund was processed back to the [redacted] card on file. Refunds take about 5-7...
business days to be refunded. This matter has been resolved. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.Since I have begun trying to cancel my contract I have been charged for 6 personal training sessions for a total of $270. I have not used these sessions and would like to be refunded for them. Regards,[redacted]
Management spoke to [redacted] on 12/17/14 regarding the cancellation of [redacted] membership. [redacted] states she has made several attempts to cancel his membership. Our cancellation policystates to mail in a request to our California designated address. We...
also suggest items mailed to us, should be sent certified and or registered, return receipt requested, for members own proof of confirmation mailed to our California address. With no confirmation of a prior cancellation, typically no refund would be issued. As a courtesy a 4 month refund was honored in the amount of $127.16 back to the [redacted] card. Refunds takeabout 5-7 business days to be refunded. Thank you
Management spoke to [redacted] regarding her monthly billed fitness membership. She states she requested to freeze her membership for 10.00 a month in January 2015. However this request was not received or processed. As a courtesy an additional refund for the difference of her monthly dues and the...
freeze fee has been issued in the amount of $97.17 back to the [redacted] card. No further action will be taken. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for...
the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. Her remaining sessions have been added back and we will allow her the time that she needs to complete the remaining sessions.
Management contacted Ms. [redacted] regarding her concerns with the status of the repairs to the pool area of the San Carlos location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management provided Ms. [redacted] with...
details related to the situation and confirmed that we have given members access to other locations in the area while the pool area is closed. We will provide Ms. [redacted] with any new information regarding remedial measures once it becomes available. Thank you.
Our Previous response still stands. Management spoke to [redacted] regarding her yearly paid in full fitness membership. [redacted] claims to have had an allergic reaction while attending our facility and is requesting a refund due to unused services. Yearly memberships are not subject to a pro-rated refund due to relocation or medical in Canada. No refund is owed at this time. However should [redacted] provide specific medical documentation and proof of her allergic reaction at our facility and what she became allergic too a refund can be discussed at that time. No further action will be taken at this time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] (not sure if that was his name) called during an inconvenient time. Had to re explain what happened to him despite having to explain the incident to 3+ other people within the company. He only stated that someone will talk to [redacted], which I don't even know is even true. He never offer me any kind of refund or some sort of compensation of what I, a customer, has to deal with and the amount of time I had to waste to deal with this issue. I only thank him for the call to be courteous, but I was in no way satisfy on how they resolve, if you even call it that, the complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns with the cancellation of his monthly dues membership and the notifications he received related to a balance on his account. We strive to provide excellent customer service to our members and we apologize if Mr. [redacted] felt the staff was unhelpful...
when he reached out for assistance on his account. LA Fitness employees initiated calls to Mr. [redacted] requesting payment, since a cancellation request for his membership was not previously received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was processed on 11/1/2017 and the full balance of $127.12 was waived. There will be no further billing for Mr. [redacted]’s membership and his account has been cancelled in good standings. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your help in this matter.
Regards,
[redacted]
Management has made several attempts to contact [redacted] at the number provided. This number appears to not be in service. Per his request we have processed a cancellation effective 1/20/15 and no further billings will occur. Should [redacted] wish to discuss anything further we encourage him to...
contact his home club. Thank you.
Our District Vice President reached out to member once more and we settled on a refund in the amount of $1,380.00 to settle her dispute (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management has made several attempts to contact Mr. [redacted] regarding his concerns related to the rate of his membership and his experiences with staff at our Clifton location. However, we have not received a return call. We encourage Mr. [redacted] to return our calls so we can adequately discuss a...
resolution. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from LA Fitness is unacceptable because they claim they did not receive my cancellation and do not take responsibility for what they have done wrong in their statement. They do not admit fault here. They used a personal check of mine to bill my checking account without my permission. They did receive my cancellation. When I returned and I spoke to management they even remembered receiving it. This issue is not resolved until LA fitness admits wrongdoing in writing.
Regards,
[redacted]
LA Fitness will process a refund in the amount of $840.00 for the remaining sessions (refund will be applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 11/4/14 (the “Initial Term”). At the time of the sale, she paid a total of $114.00, which included the processing fee and payment for the first four weeks of...
sessions. She further agreed to make 12 more payments, in the amount of $45.00, every four weeks, beginning 12/2/14. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule. Additionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted]. We encourage her to return our call to discuss her concerns further. Thank you
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]