Member was contacted by management to discuss the cancelation of her family membership. Member attempted to cancel within the rescission period and receive a full refund for her two family add ons. No such cancelation was received. To resolve issue, we honored to 3-7 day cancel...
two family members with a full refund and accepted a normal cancelation for [redacted]. Member will be refunded $107.46 to the [redacted] on file. Refunds will take about 5-7 business days. We believe this matter to be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To Whom It May Concern:We actually did try to respond, however the system did not allow for our type of response. We did receive a call from LA Fitness. Their decision was to not allow our use of the facility due to the field in which we work. We are personal trainers and nutritionists. Since they found that out through a former sales associate, we were asked to discontinue use of their facility. We are seeking counsel at this time, due to them breaching the contract of which was signed and their reason being discriminatory. We are still waiting for our refund from them at this time. [redacted]
As of the time of this response, LA Fitness has not received any of the payments owed by member since 12/30/14. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management spoke to [redacted]r on 5/6/15 and explained to her that in order to use our Signature locations their is an interclub fee. She has been advised that her type of membership does not have access to our Signature locations unless this fee is paid. Member understands. No further action will...
LA Fitness cancelled member's personal training agreement and we are processing a full refund (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Member’s personal training agreement clearly states that the training sessions expire 30 days after the end of the EFT/CC payments agreement. She is not entitled to a refund of expired training sessions. Nevertheless, LA Fitness contacted member and informed her that she could reinstate her...
personal training membership, downgrade her sessions from 6 to 1 per month and we would add back the training sessions that have expired. However, member elected not to take advantage of the offer at this time. LA Fitness remains willing to honor this offer should member elect to take advantage of it at later date.
Management spoke with [redacted] regarding [redacted] cancellation and apologized. As a courtesy, we agreed to refund November payment in the amount of $33.16 and processed a cancellation with no further billing. Refunds could take up to 5-7 business days to complete and will go back to the[redacted] Card on...
file. We believe this matter to be resolved. Thank you.
Management spoke with [redacted] regarding the cancellation of her monthly billed membership on 11/28/14. We confirmed a cancelation was processed on 11/24/14 per her request and no further billingwill take place. Member is satisfied and will continue to use the gym until...
her expiration date of 1/16/15. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Member claims that she is not receiving the 8 sessions per month that she is contracted for. It should be noted that member is paying for 8 25 minute personal training sessions per month and that the sessions become available for use at the rate in which they are paid for each month (member’s dues...
are billed on the 6th of each month).
However, member has been doubling up, using 2 25 minute sessions to train for 50 minutes at a time, which would essentially be 4 times a month. Not only has LA Fitness provided member with the service for all of the sessions she had paid for as of the date of her complaint, but doubling up on her training sessions resulted in her having run out of sessions because she used all her available sessions as of 4/22/16, prior to her next scheduled billing of 5/6/16.
Thus, she did not have any available sessions to use between that time. It should also be noted that member can view her training history at any time online through our website or on our mobile app. If she believes there to be any discrepancies with the sessions she has been charged for, we can review those with her and make any necessary adjustments.
However, at this time our investigation has revealed no breach of the agreement. Thus, member is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of her agreement should he elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted.
Member’s personal training agreement clearly states that all sessions purchased must be completed within 30 days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within 30 days after completion of that additional period. Member...
renewed through 2/26/14. Thus, he had until 3/28/14 to complete the remaining sessions. Nevertheless, LA Fitness has added 35 complimentary sessions for member to use. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
We appreciate our member’s feedback and concerns regarding our facility and strive to provide working amenities. In some cases, remedial measures can take time to complete and we appreciate our member’s patience. Management contacted Ms. [redacted] to inform her of the pool status and we will contact...
her when we have a set date to reopen the pool. Ms. [redacted] was satisfied with the follow up call. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/3/17 (the “Initial Term”). Member paid a total of $339.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $240.00, beginning 7/3/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement. However, our District Vice President contacted member regarding his concerns and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, member has elected not to take advantage of the reduced cancellation fee at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will however come back & say I am NOT working with my old trainer, I have not spoken with him in months. This was just a case of poor customer service.
Regards,
[redacted]
Management made several attempts to contact[redacted] regarding the cancellation of his monthly billed fitness membership. We have yet to receive a return call to discuss his concerns further. LA Fitness provides members with the option to cancel their membership at any location between the hours of...
8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation has been processed and no further billing will occur. Email confirmation has been sent to the email address on file. A refund in the amount of $29.95 back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 6/22/15 regarding the cancellation of his monthly billed membership. Per his request on 5/26/15 a cancellation was processed. A refund in the amount of $29.95 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member was contacted by management to discuss the cancelation of her family membership. Member attempted to cancel within the rescission period and receive a full refund for her two family add ons. No such cancelation was received. To resolve issue, we honored to 3-7 day cancel...
two family members with a full refund and accepted a normal cancelation for [redacted]. Member will be refunded $107.46 to the [redacted] on file. Refunds will take about 5-7 business days. We believe this matter to be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To Whom It May Concern:We actually did try to respond, however the system did not allow for our type of response. We did receive a call from LA Fitness. Their decision was to not allow our use of the facility due to the field in which we work. We are personal trainers and nutritionists. Since they found that out through a former sales associate, we were asked to discontinue use of their facility. We are seeking counsel at this time, due to them breaching the contract of which was signed and their reason being discriminatory. We are still waiting for our refund from them at this time. [redacted]
As of the time of this response, LA Fitness has not received any of the payments owed by member since 12/30/14. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management spoke to [redacted]r on 5/6/15 and explained to her that in order to use our Signature locations their is an interclub fee. She has been advised that her type of membership does not have access to our Signature locations unless this fee is paid. Member understands. No further action will...
be taken.
LA Fitness cancelled member's personal training agreement and we are processing a full refund (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Member’s personal training agreement clearly states that the training sessions expire 30 days after the end of the EFT/CC payments agreement. She is not entitled to a refund of expired training sessions. Nevertheless, LA Fitness contacted member and informed her that she could reinstate her...
personal training membership, downgrade her sessions from 6 to 1 per month and we would add back the training sessions that have expired. However, member elected not to take advantage of the offer at this time. LA Fitness remains willing to honor this offer should member elect to take advantage of it at later date.
Management spoke with [redacted] regarding [redacted] cancellation and apologized. As a courtesy, we agreed to refund November payment in the amount of $33.16 and processed a cancellation with no further billing. Refunds could take up to 5-7 business days to complete and will go back to the[redacted] Card on...
file. We believe this matter to be resolved. Thank you.
Management spoke with [redacted] regarding the cancellation of her monthly billed membership on 11/28/14. We confirmed a cancelation was processed on 11/24/14 per her request and no further billingwill take place. Member is satisfied and will continue to use the gym until...
her expiration date of 1/16/15. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
LA Fitness made the remaining 15 sessions available for member to use and we will allow her as much time as she needs to complete them.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Member claims that she is not receiving the 8 sessions per month that she is contracted for. It should be noted that member is paying for 8 25 minute personal training sessions per month and that the sessions become available for use at the rate in which they are paid for each month (member’s dues...
are billed on the 6th of each month).
However, member has been doubling up, using 2 25 minute sessions to train for 50 minutes at a time, which would essentially be 4 times a month. Not only has LA Fitness provided member with the service for all of the sessions she had paid for as of the date of her complaint, but doubling up on her training sessions resulted in her having run out of sessions because she used all her available sessions as of 4/22/16, prior to her next scheduled billing of 5/6/16.
Thus, she did not have any available sessions to use between that time. It should also be noted that member can view her training history at any time online through our website or on our mobile app. If she believes there to be any discrepancies with the sessions she has been charged for, we can review those with her and make any necessary adjustments.
However, at this time our investigation has revealed no breach of the agreement. Thus, member is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of her agreement should he elect to take advantage of it.
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted.
LA Fitness does not report to any credit agencies. Member's credit is not affected in any way.
Member’s personal training agreement clearly states that all sessions purchased must be completed within 30 days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within 30 days after completion of that additional period. Member...
renewed through 2/26/14. Thus, he had until 3/28/14 to complete the remaining sessions. Nevertheless, LA Fitness has added 35 complimentary sessions for member to use. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
We appreciate our member’s feedback and concerns regarding our facility and strive to provide working amenities. In some cases, remedial measures can take time to complete and we appreciate our member’s patience. Management contacted Ms. [redacted] to inform her of the pool status and we will contact...
her when we have a set date to reopen the pool. Ms. [redacted] was satisfied with the follow up call. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/3/17 (the “Initial Term”). Member paid a total of $339.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $240.00, beginning 7/3/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement. However, our District Vice President contacted member regarding his concerns and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, member has elected not to take advantage of the reduced cancellation fee at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will however come back & say I am NOT working with my old trainer, I have not spoken with him in months. This was just a case of poor customer service.
Regards,
[redacted]
Management made several attempts to contact[redacted] regarding the cancellation of his monthly billed fitness membership. We have yet to receive a return call to discuss his concerns further. LA Fitness provides members with the option to cancel their membership at any location between the hours of...
8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation has been processed and no further billing will occur. Email confirmation has been sent to the email address on file. A refund in the amount of $29.95 back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 6/22/15 regarding the cancellation of his monthly billed membership. Per his request on 5/26/15 a cancellation was processed. A refund in the amount of $29.95 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We...
believe this matter to be resolved. thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]