Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for...
the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Based on Mr. [redacted]’s request, management made an attempt to contact him via email regarding his concerns. However, we have not received a response. We encourage Mr. [redacted] to respond to our email or return our calls should he like to further discuss this matter. Thank you.
Our District Manager contacted member regarding her concerns. Her personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if she moves farther than 25 miles from the club of enrollment and LAF cannot transfer to a comparable facility...
within 5 miles of member’s new residence. Member provided verification of such a relocation. Accordingly, we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 7/13/15 (the “Initial Term”). Member paid a total of $229.95 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each (plus tax), every month, beginning 8/13/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with an initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his initials next to each and every bullet point and his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel, for any reason, by submitting a written notice of cancellation, for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. If member no longer wishes to continue with his valid agreement, his agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Our District Vice President contacted member to address his concerns. We appreciate member’s feedback and will address his concerns with the personal training staff accordingly. This is not the experience we want any of our members to have. LA Fitness agreed to process a refund in the amount of...
$54.29 for one month of membership dues (refund applied to the same account used for payment).
Please allow 5-7 business days for the refund to post to the account.
Please first note that Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason. This right is stated in the membership agreement signed by [redacted] on June 9, 2014 (enclosed).
Second,...
despite this unilateral right, LA Fitness had good cause to end its relationship with [redacted]. His, like every other membership agreement, sets forth certain club rules and regulations which the Member agrees to abide by. [redacted] has chosen to disregard these rules despite having had several conversations with management regarding his behavior. Some of the rules include, without limitation, “Upon entering the club, all Members are required to present their active Membership card or driver’s license or other government issued picture identification.
Without the Membership card or proper identification, LA Fitness may prohibit your use of the facilities or may charge a guest fee for use of the facilities for that day.” Additionally, “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors.” As you can appreciate, it is of paramount importance that we provide a safe and comfortable environment for our other customers and employees.
LA Fitness has a good faith belief that [redacted]’s behavior in our clubs and failure to abide by simple Club Rules and Regulations has created an uncomfortable atmosphere in our gym. The decision to cancel his membership was not made lightly. Unfortunately, after reviewing this matter, we must stand behind our decision to cancel [redacted]’s membership privileges at all LA Fitness locations. A refund of any pre-paid dues has been processed.
Management has made several attempts to contact [redacted] to discuss his concerns regarding his complaint. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to his concerns. Thank you
Management has spoken to [redacted] in regards to the monthly billings of [redacted] and [redacted] fitness memberships. We have explained the monthly charges on each membership.Management contacted [redacted] on 2/2/15 to confirm the credit in the amount of $42.59 on Austin’s membership. Should he have further questions please contact your home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am waiting on confirmation from my credit card issuer ([redacted]) that the business has performed this action (including all disputed charges) and, if it does, will consider this complaint resolved.
Kind regards,
[redacted]
Revdex.com:
Date Sent: 4/24/2015 1:42:28 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is nothing in my contract that stipulates paid in full memberships are non-refundable and not held to the same terms as monthly memberships which only require 30 days notice to cancel. I was not told anything in the initial meeting to substantiate this "claim" either. The resolution is unacceptable and violates my contract. I have agreed to the terms that the amount refunded is pro-rated from the time of the first complaint. The stipulation they are providing is made up and as such, is inadmissible in this discussion. I do not have to prove anything to cancel my membership according to my legally binding contract.Regards,[redacted]
As outlined in our initial response, we have several trainers available and stand ready to continue to provide member with the services for which she contracted. LA Fitness has made several attempts to set her up with another trainer. Member is simply choosing not to continue with the service. It our belief that her former trainer is working for a competitor and is trying to get member to train there instead. This does not entitle her to a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have had one call from LAfitness. This call occurred while I was at work and unable to answer. I work as a therapist in a nursing home and am unable to answer most calls between 8 and 5. LAFitness does not answer calls after 5:PM. With all of their locations and allof their employees, there is nobody that can answer the phone number listed on the web page for managing situations such as mine. They offered to stop billing in March as opposed to stopping the billing prior to that time. They also did not offer to return the payments made recently to me . I NEVER authorized them to withdraw this money which they say I have . I would like to see a copy of this alleged "permission" that authorized this recent transaction. I want a refund of all recent debits for the monthly fee , though I doubt they will do so. I consider this theft or fraud
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Business states that the Agreement was reviewed at the time of sale. This is not true. I was not informed about any of the stated terms at the time of sale. As I mentioned in the complaint, I was asked to sign and initial using electronic pad with no other information on it. I came to know these terms at the time when I asked to cancel my trainings. Also, I did not pay the cancellation amount volunteerely. When I discussed with the business about stopping automatic payment, I was told that remaining balance would go to collection if not paid. The only option that was left to me by LA Fitness in order to stop future payments without leaving any derogatory marks is to pay 50% buyout. After explaining my case further to a customer service representative, they told me to pay 33% buyout instead of 50% buyout. I paid 33% just to stop future payments but I did not recieve any service for that. Therefore, I request for the refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My original request, as seen below, not only called for the cancellation of the accounts that should have never existed, but the refund of the over charges for the months in question. It is yet to be seen if I will be charged again, however there has been no effort to figure out a refund of the dollars taken in error from me. On November 25, 2016, I realized that I was being charged $178.03 per month in monthly processing shown below:· 11th - $37.54· 17th – $32.17· 23rd – $37.54· 25th – 2 payments of $35.39To resolve the problem, I would appreciate the cancellation of these numerous memberships as well as a refund for the multiple monthly charges. According to the records provided to me by [redacted] and [redacted], I have been overcharged by $140.49 per month for the last six months. This makes the overcharge amount $842.94 during the period in question. Failure to do so will result in a formalize letter to the Revdex.com of both CA and MN that may include the filing of charges pursuant to Section 161 and 165 of the Fair Credit Billing Act. I look forward to your reply and a resolution to my problem and will wait untilDecember 2, 2016 before seeking help from a consumer protection agency or the Revdex.com.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of her monthly billed fitness membership. She claims to have cancelled several times however we have not received such cancellation request. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours...
of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certifiedmail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. This information was emailed to her on 8/20/15. However as a courtesy an immediate cancellation has been processed and a refund in the amount of $59.90 has been refunded back to the Novus card. Refunds take about 7-10 business days to be refunded. We believe this matter to be resolved. Thank you
We have reviewed the business message forwarded today and it does NOT resolve the matter, for the following reasons:1. [redacted] was under POA (represented by an attorney-in-fact due to her incapacity) and had no capacity to enter into the contract. She was conspicuously unable to understand or agree to the contractual terms, and conspicuously unable to benefit from the service due to her medical condition. Mr. [redacted] has admitted that the salesman should have contacted a relative or physician. The contract is therefore void ab initio because there was no benefit of the bargain, no consideration for Ms. [redacted], and no meeting of the minds.2. Had the customer had the capacity to enter into the agreement, the respondent still blatantly ignores in its response the terms of the contract it breached: "Additional Cancellation and Refund Rights: Buyer may cancel this Agreement if: 1. Buyer...becomes permanently disabled...A valid cancellation by Buyer under this section entitles Buyer to a refund of the unused portion of any unpaid use fees or dues and relief from future obligations...Initiation fees will be refunded only as follows: (a) If cancellation is due to Buyer's...total disability during the first three years of this Agreement..., Buyer is entitled to receive a pro rata refund of the intiation fee, less one-half (50%) of such fee." Under these terms, the business is legally and contractually obligated to cancel and provide a pro rata refund.3. During the Revdex.com process, the business representative (Mr. [redacted]) expressly agreed to refund all payments less a pro rate reduction for any used visits. The business offered this and we agreed. That constitutes an enforceable settlement agreement. Accordingly, the business has overtly breached an agreement to resolve this matter4. Despite the business' interesting explanations regarding Ms. [redacted]' initial payments of $504.90 + $5.00 on 4/25/17, we have a letter from business characterizing these payments as "your membership" and for "dues." Mr. [redacted] represented that the only membership was paid by insurance. These fees were plainly paid by Ms. [redacted]. We have documentation of all of this. Again, the misrepresentations go to the issue of a deceptive practice against an elderly, disabled woman.5. The business negligently and irresponsibly placed Ms. [redacted] at medical risk without physician involvement due to her recent strokes and medical conditions. We have not seen so much as an apology or acknowledgement of its egregious behavior in this matter. If the business advises it will not mediate this matter any further, we will proceed to complaints to be filed with the state Attorney General. If it is willing to honor its settlement agreement and resolve this matter under the auspices of the Revdex.com, we are willing to do so.Thank you[redacted](for Ms. [redacted])
[redacted] complaint arise from several incidents that occurred in our [redacted] locations. Based solely on [redacted] misconduct at that time, we revoked his membership inaccordance with the standard terms of his LA Fitness membership agreement effective...
12/4/14. In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case. In addition, [redacted] was advised of this decision and the reasons for it. While he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. A refund in the amount of $ 111.51 has been refunded back to the[redacted] card. Refunds take about 5-7 business days to be refunded.Thank you.
Management has spoken to [redacted] and it has been agreed upon to reinstate the cancelled Kids Klub memberships and to resume billing. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for...
the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Based on Mr. [redacted]’s request, management made an attempt to contact him via email regarding his concerns. However, we have not received a response. We encourage Mr. [redacted] to respond to our email or return our calls should he like to further discuss this matter. Thank you.
Our District Manager contacted member regarding her concerns. Her personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if she moves farther than 25 miles from the club of enrollment and LAF cannot transfer to a comparable facility...
within 5 miles of member’s new residence. Member provided verification of such a relocation. Accordingly, we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 7/13/15 (the “Initial Term”). Member paid a total of $229.95 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each (plus tax), every month, beginning 8/13/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with an initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his initials next to each and every bullet point and his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel, for any reason, by submitting a written notice of cancellation, for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. If member no longer wishes to continue with his valid agreement, his agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Our District Vice President contacted member to address his concerns. We appreciate member’s feedback and will address his concerns with the personal training staff accordingly. This is not the experience we want any of our members to have. LA Fitness agreed to process a refund in the amount of...
$54.29 for one month of membership dues (refund applied to the same account used for payment).
Please allow 5-7 business days for the refund to post to the account.
Please first note that Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason. This right is stated in the membership agreement signed by [redacted] on June 9, 2014 (enclosed).
Second,...
despite this unilateral right, LA Fitness had good cause to end its relationship with [redacted]. His, like every other membership agreement, sets forth certain club rules and regulations which the Member agrees to abide by. [redacted] has chosen to disregard these rules despite having had several conversations with management regarding his behavior. Some of the rules include, without limitation, “Upon entering the club, all Members are required to present their active Membership card or driver’s license or other government issued picture identification.
Without the Membership card or proper identification, LA Fitness may prohibit your use of the facilities or may charge a guest fee for use of the facilities for that day.” Additionally, “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors.” As you can appreciate, it is of paramount importance that we provide a safe and comfortable environment for our other customers and employees.
LA Fitness has a good faith belief that [redacted]’s behavior in our clubs and failure to abide by simple Club Rules and Regulations has created an uncomfortable atmosphere in our gym. The decision to cancel his membership was not made lightly. Unfortunately, after reviewing this matter, we must stand behind our decision to cancel [redacted]’s membership privileges at all LA Fitness locations. A refund of any pre-paid dues has been processed.
Management has made several attempts to contact [redacted] to discuss his concerns regarding his complaint. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to his concerns. Thank you
Management has spoken to [redacted] in regards to the monthly billings of [redacted] and [redacted] fitness memberships. We have explained the monthly charges on each membership.Management contacted [redacted] on 2/2/15 to confirm the credit in the amount of $42.59 on Austin’s membership. Should he have further questions please contact your home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am waiting on confirmation from my credit card issuer ([redacted]) that the business has performed this action (including all disputed charges) and, if it does, will consider this complaint resolved.
Kind regards,
[redacted]
Revdex.com:
Date Sent: 4/24/2015 1:42:28 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is nothing in my contract that stipulates paid in full memberships are non-refundable and not held to the same terms as monthly memberships which only require 30 days notice to cancel. I was not told anything in the initial meeting to substantiate this "claim" either. The resolution is unacceptable and violates my contract. I have agreed to the terms that the amount refunded is pro-rated from the time of the first complaint. The stipulation they are providing is made up and as such, is inadmissible in this discussion. I do not have to prove anything to cancel my membership according to my legally binding contract.Regards,[redacted]
As outlined in our initial response, we have several trainers available and stand ready to continue to provide member with the services for which she contracted. LA Fitness has made several attempts to set her up with another trainer. Member is simply choosing not to continue with the service. It our belief that her former trainer is working for a competitor and is trying to get member to train there instead. This does not entitle her to a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have had one call from LAfitness. This call occurred while I was at work and unable to answer. I work as a therapist in a nursing home and am unable to answer most calls between 8 and 5. LAFitness does not answer calls after 5:PM. With all of their locations and allof their employees, there is nobody that can answer the phone number listed on the web page for managing situations such as mine. They offered to stop billing in March as opposed to stopping the billing prior to that time. They also did not offer to return the payments made recently to me . I NEVER authorized them to withdraw this money which they say I have . I would like to see a copy of this alleged "permission" that authorized this recent transaction. I want a refund of all recent debits for the monthly fee , though I doubt they will do so. I consider this theft or fraud
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The Business states that the Agreement was reviewed at the time of sale. This is not true. I was not informed about any of the stated terms at the time of sale. As I mentioned in the complaint, I was asked to sign and initial using electronic pad with no other information on it. I came to know these terms at the time when I asked to cancel my trainings. Also, I did not pay the cancellation amount volunteerely. When I discussed with the business about stopping automatic payment, I was told that remaining balance would go to collection if not paid. The only option that was left to me by LA Fitness in order to stop future payments without leaving any derogatory marks is to pay 50% buyout. After explaining my case further to a customer service representative, they told me to pay 33% buyout instead of 50% buyout. I paid 33% just to stop future payments but I did not recieve any service for that. Therefore, I request for the refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My original request, as seen below, not only called for the cancellation of the accounts that should have never existed, but the refund of the over charges for the months in question. It is yet to be seen if I will be charged again, however there has been no effort to figure out a refund of the dollars taken in error from me. On November 25, 2016, I realized that I was being charged $178.03 per month in monthly processing shown below:· 11th - $37.54· 17th – $32.17· 23rd – $37.54· 25th – 2 payments of $35.39To resolve the problem, I would appreciate the cancellation of these numerous memberships as well as a refund for the multiple monthly charges. According to the records provided to me by [redacted] and [redacted], I have been overcharged by $140.49 per month for the last six months. This makes the overcharge amount $842.94 during the period in question. Failure to do so will result in a formalize letter to the Revdex.com of both CA and MN that may include the filing of charges pursuant to Section 161 and 165 of the Fair Credit Billing Act. I look forward to your reply and a resolution to my problem and will wait untilDecember 2, 2016 before seeking help from a consumer protection agency or the Revdex.com.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of her monthly billed fitness membership. She claims to have cancelled several times however we have not received such cancellation request. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours...
of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certifiedmail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. This information was emailed to her on 8/20/15. However as a courtesy an immediate cancellation has been processed and a refund in the amount of $59.90 has been refunded back to the Novus card. Refunds take about 7-10 business days to be refunded. We believe this matter to be resolved. Thank you
We have reviewed the business message forwarded today and it does NOT resolve the matter, for the following reasons:1. [redacted] was under POA (represented by an attorney-in-fact due to her incapacity) and had no capacity to enter into the contract. She was conspicuously unable to understand or agree to the contractual terms, and conspicuously unable to benefit from the service due to her medical condition. Mr. [redacted] has admitted that the salesman should have contacted a relative or physician. The contract is therefore void ab initio because there was no benefit of the bargain, no consideration for Ms. [redacted], and no meeting of the minds.2. Had the customer had the capacity to enter into the agreement, the respondent still blatantly ignores in its response the terms of the contract it breached: "Additional Cancellation and Refund Rights: Buyer may cancel this Agreement if: 1. Buyer...becomes permanently disabled...A valid cancellation by Buyer under this section entitles Buyer to a refund of the unused portion of any unpaid use fees or dues and relief from future obligations...Initiation fees will be refunded only as follows: (a) If cancellation is due to Buyer's...total disability during the first three years of this Agreement..., Buyer is entitled to receive a pro rata refund of the intiation fee, less one-half (50%) of such fee." Under these terms, the business is legally and contractually obligated to cancel and provide a pro rata refund.3. During the Revdex.com process, the business representative (Mr. [redacted]) expressly agreed to refund all payments less a pro rate reduction for any used visits. The business offered this and we agreed. That constitutes an enforceable settlement agreement. Accordingly, the business has overtly breached an agreement to resolve this matter4. Despite the business' interesting explanations regarding Ms. [redacted]' initial payments of $504.90 + $5.00 on 4/25/17, we have a letter from business characterizing these payments as "your membership" and for "dues." Mr. [redacted] represented that the only membership was paid by insurance. These fees were plainly paid by Ms. [redacted]. We have documentation of all of this. Again, the misrepresentations go to the issue of a deceptive practice against an elderly, disabled woman.5. The business negligently and irresponsibly placed Ms. [redacted] at medical risk without physician involvement due to her recent strokes and medical conditions. We have not seen so much as an apology or acknowledgement of its egregious behavior in this matter. If the business advises it will not mediate this matter any further, we will proceed to complaints to be filed with the state Attorney General. If it is willing to honor its settlement agreement and resolve this matter under the auspices of the Revdex.com, we are willing to do so.Thank you[redacted](for Ms. [redacted])
[redacted] complaint arise from several incidents that occurred in our [redacted] locations. Based solely on [redacted] misconduct at that time, we revoked his membership inaccordance with the standard terms of his LA Fitness membership agreement effective...
12/4/14. In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case. In addition, [redacted] was advised of this decision and the reasons for it. While he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. A refund in the amount of $ 111.51 has been refunded back to the[redacted] card. Refunds take about 5-7 business days to be refunded.Thank you.
Management has spoken to [redacted] and it has been agreed upon to reinstate the cancelled Kids Klub memberships and to resume billing. Member is satisfied. Thank you.
Our position has not changed. Member's concerns were addressed in our initial response and he has resumed training regularly over the past week.
Management as a customer consideration waived outstanding balance and canceled her membership. We believe this matter to be resolved.