Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any calls from the manager regarding cancellation. I am not permanently disabled; however, I stated to them multiple times that I am not able to workout for the next 4 months due to doctor's orders. If I cannot workout for four months, there is no need for me to have to pay for training sessions that I cannot/will not use. I wish to cancel my account due to medical reasons and the option that they provided me is not acceptable. I am seeking to cancel my account ASAP and stop being harassed by the company.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 3/8/14 (the “Initial Term”). He paid a total of $227.64 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $160.00 each (+tax), every four weeks, beginning 4/5/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement. Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreement. The confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement early without a fee. . LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management spoke with Mr. [redacted] regarding his concerns with a refund. Management explained to Mr. [redacted] that we processed a $24.99 refund back in 8/2017 to the [redacted] ending in [redacted]. Should Mr. [redacted] need additional assistance we encourage him to call us. We believe this matter to be...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
money was paid to the business and nothing provided in return. Documentation was submitted that services could not be used due to medical issues. Yes services cancelled but money had already been paid. I will contact the applicable legal aurhorities(attorney general etc).This is now a matter of principal.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of her monthly billed membership. She states she has not used the gym in over a year and is not able to go to the gym during management hours to cancel. As a courtesy an immediate cancellation has been processed and a refund in the amount of...
$59.98 has been refunded back to the [redacted] card on file. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi. We accepted the 1 month refund; but we have still paid out a couple of extra months beyond that, which means we are being penalized for the inept employees that we have dealt with. Hopefully I have brought the short fallings of this facility to their attention and things will turn around.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. However, LA Fitness (in the reply provided to the Revdex.com) indicated I am satisfied. I am not. LA Fitness forced me to incur additional expenses (sending my second request to cancel my membership through registered mail with proof of receipt) as well spend additional time explaining their own contract to them and ultimately file a complaint with the Revdex.com. All of this undue burden was necessary for them to do what they should have done in the first place. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] in regards to the cancellation of her monthly billed fitness membership. As a courtesy an additional refund in the amount of $106.90 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business did contact me relatively quickly after I filed the complaint with the Revdex.com. However, no new information or recommendations were offered. This situation has existed for almost two years, and no accommodation has been made by L.A. Fitness to their members who have been unable to use the facilities described when joining. We've subsequently been told that this L.A. Fitness facility is closing, and so the situation remains unresolved with no offer of compensation for the lack of availability of a pool for almost two years. I believe the overall L.A. Fitness organization should receive some sort of unsatisfactory grading so that the public will know that they are not trustworthy and do not put their members first.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding his monthly billed membership. We have yet to receive a return call and encourage him to do so to discuss his concerns further. Thank you
Management contacted [redacted] regarding the cancellation of her monthly dues membership. [redacted] stated she attempted to cancel via telephone. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. LA Fitness provides members with the option...
to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, a cancellation was completed and we have also agreed to a refund back to her [redacted] card on file in the amount of $119.96.
Refunds typically take 5-7 business days to complete. We believe this matter to be resolved.
Thank you.
Management spoke to Mr. [redacted] on 6/19/15 and per his request an immediate cancellation has been processed and no further billing will occur. The balance in the amount of $29.98 has been waived. Member is satisfied. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/4/14 (the “Initial Term”). She paid a total of $289.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $220.00 each, every four weeks, beginning 12/2/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a refund for all payments made less $180.00 for 4 sessions used at $45.00 per session (refunds applied to the same account used for payment). Please allow 5-7 business days for all refunds to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi [redacted],Thank you for your helping me to get the refund from LA Fitness, they owed me30 months membership fee but they only give me back for 24 months still hold my 6 months.Yesterday LA Fitness call me about that amount 24 months, I told her I am not happy because they didn't give the full refund. I keep told her I want full refund.She said take this offer or for no thing.I don't know what to do now, would you help me to get my full mount ( 30 months ) back. Thank you so much for your help.Best regard.[redacted]
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. Our records indicate we have not received any prior notice to cancel. LA Fitness provides members with the option tocancel their membership at any location between the hours of...
8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellationrequest via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. However, per his request an immediate cancellation has been processed and no further billing will occur. Due to the monthly dues being disputed the balance in the amount of $123.37 has been waived. No refunds will be processed. We believe this matter to be resolved. Thank you
Management spoke to [redacted] prior to this complaint regarding his monthly billed fitness membership. He claims to have only signed up for a 1 month membership. However, per the agreement he signed on August 12, 2015 his membership is a month to month membership that will continue to bill until...
[redacted] requests properly to cancel. With that being said as a courtesy a refund in the amount of $64.10 has been refunded back to the[redacted] card. Refunds take about 5-7 business days to be processed. We believe this matter to be resolved. Thank you
Management spoke with Ms. [redacted] regarding her concerns. We informed Ms. [redacted] that the employee involved as been handled internally and that we do not expect any further incidents. Ms. [redacted] will decide if she wishes to remain a member or cancel and will let management know their decision....
Should Ms. [redacted] need any further assistance please contact us. Thank you.
LA Fitness cancelled the remaining term of member’s personal training agreement with no further billing or obligation. To date, member has paid the following:
9/8/15 - $394.96 (8 sessions at a rate of $43.12 + $50.00 processing fee)
10/8/15 - $344.96 (8 sessions at a rate of $43.12)
11/8/15 - $344.96 (8 sessions at a rate of $43.12)
2/7/16 - $344.96 (8 sessions at a rate of $43.12)
A total of $1,429.84 for 32 sessions. Member used 20 sessions. We offered to refund the remaining 12 sessions ($517.44) as well as the $50.00 processing fee for a total refund of $567.44. However, member declined the refund, demanding twice the amount. LA Fitness remains willing honor a refund in the amount of $567.44 should member elect to take advantage of it. Otherwise, a refund for twice that amount will not processed as we believe the amount to be unreasonable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any calls from the manager regarding cancellation. I am not permanently disabled; however, I stated to them multiple times that I am not able to workout for the next 4 months due to doctor's orders. If I cannot workout for four months, there is no need for me to have to pay for training sessions that I cannot/will not use. I wish to cancel my account due to medical reasons and the option that they provided me is not acceptable. I am seeking to cancel my account ASAP and stop being harassed by the company.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 3/8/14 (the “Initial Term”). He paid a total of $227.64 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $160.00 each (+tax), every four weeks, beginning 4/5/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement. Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreement. The confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement early without a fee. . LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management spoke with Mr. [redacted] regarding his concerns with a refund. Management explained to Mr. [redacted] that we processed a $24.99 refund back in 8/2017 to the [redacted] ending in [redacted]. Should Mr. [redacted] need additional assistance we encourage him to call us. We believe this matter to be...
resolved. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
money was paid to the business and nothing provided in return. Documentation was submitted that services could not be used due to medical issues. Yes services cancelled but money had already been paid. I will contact the applicable legal aurhorities(attorney general etc).This is now a matter of principal.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of her monthly billed membership. She states she has not used the gym in over a year and is not able to go to the gym during management hours to cancel. As a courtesy an immediate cancellation has been processed and a refund in the amount of...
$59.98 has been refunded back to the [redacted] card on file. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi. We accepted the 1 month refund; but we have still paid out a couple of extra months beyond that, which means we are being penalized for the inept employees that we have dealt with. Hopefully I have brought the short fallings of this facility to their attention and things will turn around.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. However, LA Fitness (in the reply provided to the Revdex.com) indicated I am satisfied. I am not. LA Fitness forced me to incur additional expenses (sending my second request to cancel my membership through registered mail with proof of receipt) as well spend additional time explaining their own contract to them and ultimately file a complaint with the Revdex.com. All of this undue burden was necessary for them to do what they should have done in the first place. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] in regards to the cancellation of her monthly billed fitness membership. As a courtesy an additional refund in the amount of $106.90 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved....
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business did contact me relatively quickly after I filed the complaint with the Revdex.com. However, no new information or recommendations were offered. This situation has existed for almost two years, and no accommodation has been made by L.A. Fitness to their members who have been unable to use the facilities described when joining. We've subsequently been told that this L.A. Fitness facility is closing, and so the situation remains unresolved with no offer of compensation for the lack of availability of a pool for almost two years. I believe the overall L.A. Fitness organization should receive some sort of unsatisfactory grading so that the public will know that they are not trustworthy and do not put their members first.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding his monthly billed membership. We have yet to receive a return call and encourage him to do so to discuss his concerns further. Thank you
Management contacted [redacted] regarding the cancellation of her monthly dues membership. [redacted] stated she attempted to cancel via telephone. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. LA Fitness provides members with the option...
to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, a cancellation was completed and we have also agreed to a refund back to her [redacted] card on file in the amount of $119.96.
Refunds typically take 5-7 business days to complete. We believe this matter to be resolved.
Thank you.
Management spoke to Mr. [redacted] on 6/19/15 and per his request an immediate cancellation has been processed and no further billing will occur. The balance in the amount of $29.98 has been waived. Member is satisfied. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/4/14 (the “Initial Term”). She paid a total of $289.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $220.00 each, every four weeks, beginning 12/2/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a refund for all payments made less $180.00 for 4 sessions used at $45.00 per session (refunds applied to the same account used for payment). Please allow 5-7 business days for all refunds to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi [redacted],Thank you for your helping me to get the refund from LA Fitness, they owed me30 months membership fee but they only give me back for 24 months still hold my 6 months.Yesterday LA Fitness call me about that amount 24 months, I told her I am not happy because they didn't give the full refund. I keep told her I want full refund.She said take this offer or for no thing.I don't know what to do now, would you help me to get my full mount ( 30 months ) back. Thank you so much for your help.Best regard.[redacted]
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. Our records indicate we have not received any prior notice to cancel. LA Fitness provides members with the option tocancel their membership at any location between the hours of...
8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellationrequest via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. However, per his request an immediate cancellation has been processed and no further billing will occur. Due to the monthly dues being disputed the balance in the amount of $123.37 has been waived. No refunds will be processed. We believe this matter to be resolved. Thank you
Management spoke to [redacted] prior to this complaint regarding his monthly billed fitness membership. He claims to have only signed up for a 1 month membership. However, per the agreement he signed on August 12, 2015 his membership is a month to month membership that will continue to bill until...
[redacted] requests properly to cancel. With that being said as a courtesy a refund in the amount of $64.10 has been refunded back to the[redacted] card. Refunds take about 5-7 business days to be processed. We believe this matter to be resolved. Thank you
Management spoke with Ms. [redacted] regarding her concerns. We informed Ms. [redacted] that the employee involved as been handled internally and that we do not expect any further incidents. Ms. [redacted] will decide if she wishes to remain a member or cancel and will let management know their decision....
Should Ms. [redacted] need any further assistance please contact us. Thank you.
LA Fitness cancelled the remaining term of member’s personal training agreement with no further billing or obligation. To date, member has paid the following:
9/8/15 - $394.96 (8 sessions at a rate of $43.12 + $50.00 processing fee)
10/8/15 - $344.96 (8 sessions at a rate of $43.12)
11/8/15 - $344.96 (8 sessions at a rate of $43.12)
2/7/16 - $344.96 (8 sessions at a rate of $43.12)
A total of $1,429.84 for 32 sessions. Member used 20 sessions. We offered to refund the remaining 12 sessions ($517.44) as well as the $50.00 processing fee for a total refund of $567.44. However, member declined the refund, demanding twice the amount. LA Fitness remains willing honor a refund in the amount of $567.44 should member elect to take advantage of it. Otherwise, a refund for twice that amount will not processed as we believe the amount to be unreasonable.