Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thanks you, [redacted] for taking care of this.
Regards,
[redacted]
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of the agreement. In...
addition, her agreement included a New Client Checklist which outlined key terms, including the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). There is no provision in member’s personal training agreement that allows her to terminate the agreement early if she relocates, regardless of how far it may be from an LA Fitness location.
Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the agreement, she is not entitled to a to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee. It should be noted that our District Vice President had previously been in contact with member regarding her concerns. He offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our member in light of her circumstance.
However, member elected not to take advantage of the offer at that time. If member no longer wishes to continue with her valid agreement, LA Fitness remains willing honor the reduced voluntary cancellation fee should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 7/10/14 (the “Initial Term”). He paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment for the first four weeks of sessions. He further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 8/7/14. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by signing the three separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. His agreement also explains that, if he has any “Additional Sessions” identified on page 1, those sessions are provided based on his commitment to complete the full Initial Term. If he does not complete the Initial Term, any such sessions utilized are applied as paid sessions against his remaining session balance. These provisions are clearly outlined on page 2 of his agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. It is also our standard practice to send a confirming e-mail which includes a copy of the agreement. The confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks, the voluntary cancellation provision and the “Additional Sessions” policy. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist. (copies of the agreement, new Client Checklist and confirming e-mail are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel immediately after the purchase if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he was not entitled to terminate the agreement early without a fee. Member elected to take advantage of the voluntary cancellation provision, he paid the cancellation fee on 1/6/15 and the remaining term of his agreement was cancelled accordingly. Member is not entitled to a refund of the fee he voluntarily paid to terminate his agreement early.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the most dishonest answer I have ever read, NO ONE FROM THEIR MANAGEMENT TEAM HAS EVER CALLED, OR ASSUMED RESPONSIBILTY. My great frustration is that I have asked repeatedly for someone in management and they keep giving me the kids in customers. I have explained this issue more than 20 times to in club, on the phone and in letter. Again, this is a simple RESET and CLEAR all the erroreous data out of my acct. So I ask, what was they SUPPOSSEDLY trying to contact me back for as it is not fix as of today August 12, 2015 and this complaint is now over two weeks old. They lied, FIX IT
Regards,
[redacted]
Management spoke to Mr. [redacted] on 6/19/15 and per his request an immediate cancellation has been processed and no further billing will occur. The balance in the amount of $29.98 has been waived. Member is satisfied. Thank you
Management spoke to [redacted] on 3/18/15 regarding the refund for his monthly billed membership. We confirmed the refund has been processed and member is satisfied. Thank you.
We apologize for the experience [redacted] had and we do not condone such behavior. Management will address this concern with staff involved. No further action will be taken.
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/20/16 (the “Initial Term”). Member paid a total of $234.00 up front, which included the...
enrollment fee, processing fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $135.00 each, every month, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of his Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision of the agreement should he elect to take advantage of it.
Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
LA Fitness contacted member regarding her concerns. A refund in the amount of $184.00 was processed on 1/3/15 (refund applied to the same account used for payment) and member will be using the remaining sessions.
Management spoke with Ms. [redacted] regarding her concerns. We agreed to cancel her monthly dues membership and processed a full refund in the amount of $148.98. Refunds typically could take up to 7-10 business days to complete and will go back to the [redacted] Card on file. We believe this matter to be...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The business refunded my money and I am satisfied with this solution.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of her monthly billed fitness memberships. She claims to have cancelled several times and had unsuccessful attempts obtaining our cancellation form online as well. No such cancellation request was received and therefore resulted in her...
monthly dues being billed. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said, due to [redacted] several attempts to cancel we have processed an immediate cancellation per her request and as a courtesy, issued a refund in the amount of $72.00 back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 9/5/14 (the “Initial Term”). She paid a total of $210.00 up front which included the processing fee and the first four weeks of sessions. She...
further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 10/3/14, for the remainder of the initial term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a refund in the amount of $400.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke with Ms. [redacted] regarding her concerns. We informed Ms. [redacted] that the employee involved as been handled internally and that we do not expect any further incidents. Ms. [redacted] will decide if she wishes to remain a member or cancel and will let management know their decision....
Should Ms. [redacted] need any further assistance please contact us. Thank you.
Management attempted to contact Ms. [redacted] regarding her refund but someone picked up the phone and ended the call. As a courtesy, we processed a cancellation with a full refund. On September 14, 2017 a refund was processed in the amount of $171.34 back to the Visa Card which could take up to 5-7 business days (refund applied to the same account used for payment). Ms. [redacted] did not pay in form of cash, so a check will not be issued unless her bank rejects the refund we applied to her Visa Card. We believe that we have taken the necessary steps to resolve this matter. Thank you.
Our District Vice President attempted contacting member regarding his concerns but his call has not been returned. Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks,...
beginning 10/2/14 (the “Initial Term”). He agreed to pay a total of $479.00 up front, which included the processing fee and payment for the first four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $420.00 each, every four weeks, beginning 10/2/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Member also understands that he is purchasing personal training services but not the services of any specific individual trainer and he may be assigned to several different trainers during the course of his program. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks, the voluntary cancelation provision and that he did not purchase training for any specific trainer. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, we cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $420.00 (refund applied to the same account used for payment). We were not contractually obligated to do so but this was done as a customer service consideration for our member.
Management contacted [redacted] regarding his additional concerns with the [redacted] location. His request for a monthly dues reduction is not warranted and has been denied. No further action will be taken. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There has not been multiple attempts to contact me. I did receive my money but it took 2 weeks for that to happen. Management at the Keller LA Fitness showed not concern about the money that was charged to my account and had no explanation as to why I was charged twice to equal almost 600 dollars in a matter of 3 days. Although I have received my refund and I will not be returning to LA Fitness ever. And corporate should really think about hiring some management that show interest in the satisfaction of their customers and fixing the problems that arise as soon as possible. If the issue would have been taken care of with urgency and care for the problems it caused me you probably would not have lost a customer. I never received a phone call in regards to this complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thanks you, [redacted] for taking care of this.
Regards,
[redacted]
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of the agreement. In...
addition, her agreement included a New Client Checklist which outlined key terms, including the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). There is no provision in member’s personal training agreement that allows her to terminate the agreement early if she relocates, regardless of how far it may be from an LA Fitness location.
Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the agreement, she is not entitled to a to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee. It should be noted that our District Vice President had previously been in contact with member regarding her concerns. He offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our member in light of her circumstance.
However, member elected not to take advantage of the offer at that time. If member no longer wishes to continue with her valid agreement, LA Fitness remains willing honor the reduced voluntary cancellation fee should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 7/10/14 (the “Initial Term”). He paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment for the first four weeks of sessions. He further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 8/7/14. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by signing the three separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. His agreement also explains that, if he has any “Additional Sessions” identified on page 1, those sessions are provided based on his commitment to complete the full Initial Term. If he does not complete the Initial Term, any such sessions utilized are applied as paid sessions against his remaining session balance. These provisions are clearly outlined on page 2 of his agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. It is also our standard practice to send a confirming e-mail which includes a copy of the agreement. The confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks, the voluntary cancellation provision and the “Additional Sessions” policy. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist. (copies of the agreement, new Client Checklist and confirming e-mail are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel immediately after the purchase if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he was not entitled to terminate the agreement early without a fee. Member elected to take advantage of the voluntary cancellation provision, he paid the cancellation fee on 1/6/15 and the remaining term of his agreement was cancelled accordingly. Member is not entitled to a refund of the fee he voluntarily paid to terminate his agreement early.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the most dishonest answer I have ever read, NO ONE FROM THEIR MANAGEMENT TEAM HAS EVER CALLED, OR ASSUMED RESPONSIBILTY. My great frustration is that I have asked repeatedly for someone in management and they keep giving me the kids in customers. I have explained this issue more than 20 times to in club, on the phone and in letter. Again, this is a simple RESET and CLEAR all the erroreous data out of my acct. So I ask, what was they SUPPOSSEDLY trying to contact me back for as it is not fix as of today August 12, 2015 and this complaint is now over two weeks old. They lied, FIX IT
Regards,
[redacted]
Management spoke to Mr. [redacted] on 6/19/15 and per his request an immediate cancellation has been processed and no further billing will occur. The balance in the amount of $29.98 has been waived. Member is satisfied. Thank you
Management spoke to [redacted] on 3/18/15 regarding the refund for his monthly billed membership. We confirmed the refund has been processed and member is satisfied. Thank you.
We apologize for the experience [redacted] had and we do not condone such behavior. Management will address this concern with staff involved. No further action will be taken.
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/20/16 (the “Initial Term”). Member paid a total of $234.00 up front, which included the...
enrollment fee, processing fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $135.00 each, every month, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of his Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision of the agreement should he elect to take advantage of it.
Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
LA Fitness contacted member regarding her concerns. A refund in the amount of $184.00 was processed on 1/3/15 (refund applied to the same account used for payment) and member will be using the remaining sessions.
Management spoke with Ms. [redacted] regarding her concerns. We agreed to cancel her monthly dues membership and processed a full refund in the amount of $148.98. Refunds typically could take up to 7-10 business days to complete and will go back to the [redacted] Card on file. We believe this matter to be...
resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The business refunded my money and I am satisfied with this solution.
Regards,
[redacted]
Management contacted [redacted] regarding the cancellation of her monthly billed fitness memberships. She claims to have cancelled several times and had unsuccessful attempts obtaining our cancellation form online as well. No such cancellation request was received and therefore resulted in her...
monthly dues being billed. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said, due to [redacted] several attempts to cancel we have processed an immediate cancellation per her request and as a courtesy, issued a refund in the amount of $72.00 back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 9/5/14 (the “Initial Term”). She paid a total of $210.00 up front which included the processing fee and the first four weeks of sessions. She...
further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 10/3/14, for the remainder of the initial term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to a refund or to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a refund in the amount of $400.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke with Ms. [redacted] regarding her concerns. We informed Ms. [redacted] that the employee involved as been handled internally and that we do not expect any further incidents. Ms. [redacted] will decide if she wishes to remain a member or cancel and will let management know their decision....
Should Ms. [redacted] need any further assistance please contact us. Thank you.
Management attempted to contact Ms. [redacted] regarding her refund but someone picked up the phone and ended the call. As a courtesy, we processed a cancellation with a full refund. On September 14, 2017 a refund was processed in the amount of $171.34 back to the Visa Card which could take up to 5-7 business days (refund applied to the same account used for payment). Ms. [redacted] did not pay in form of cash, so a check will not be issued unless her bank rejects the refund we applied to her Visa Card. We believe that we have taken the necessary steps to resolve this matter. Thank you.
Our District Vice President attempted contacting member regarding his concerns but his call has not been returned. Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks,...
beginning 10/2/14 (the “Initial Term”). He agreed to pay a total of $479.00 up front, which included the processing fee and payment for the first four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $420.00 each, every four weeks, beginning 10/2/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Member also understands that he is purchasing personal training services but not the services of any specific individual trainer and he may be assigned to several different trainers during the course of his program. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks, the voluntary cancelation provision and that he did not purchase training for any specific trainer. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, we cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $420.00 (refund applied to the same account used for payment). We were not contractually obligated to do so but this was done as a customer service consideration for our member.
Management contacted [redacted] regarding his additional concerns with the [redacted] location. His request for a monthly dues reduction is not warranted and has been denied. No further action will be taken. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There has not been multiple attempts to contact me. I did receive my money but it took 2 weeks for that to happen. Management at the Keller LA Fitness showed not concern about the money that was charged to my account and had no explanation as to why I was charged twice to equal almost 600 dollars in a matter of 3 days. Although I have received my refund and I will not be returning to LA Fitness ever. And corporate should really think about hiring some management that show interest in the satisfaction of their customers and fixing the problems that arise as soon as possible. If the issue would have been taken care of with urgency and care for the problems it caused me you probably would not have lost a customer. I never received a phone call in regards to this complaint.
Regards,
[redacted]