made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 3/18/15 regarding the refund for his monthly billed membership. We confirmed the refund has been processed and member is satisfied. Thank you.
Management made another attempt on 11/6/15 to contact [redacted] regarding the cancellation of his monthly billed membership. Our records indicate a cancellation postmarked 10/11/15 was received and no further bill will occur. Should [redacted] wish to discuss his concerns further we encourage him to return our call. We believe this matter to be resolved. Thank you.
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response demonstrates the thoroughness of this business' apathy on unsafe practices. Despite their claims, this business has not once attempted to contact us.
Regards,
[redacted]
LA Fitness processed an additional refund for the initial payment of $379 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Mangement spoke to Mr. [redacted] on 10/6/14 regarding the
cancellation of his membership and Taylor Reaus membership. A cancellation was
processed for both memberships and no further billing will occur. A refund in
the amount of one month for each membership has been processed with a total
amount of...
$42.70 back to the MasterCard. Refunds take about 5-7 business days
to be refunded back. Members are satisfied. Thank You.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/5/14 (the “Initial Term”). He paid a total of $159.00 up front, which included the processing fee and payment for the first four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $900.00 each, every four weeks, beginning 12/3/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 3/11/15 (the “Initial Term”). Member paid a total of $189.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. She further agreed to make 11 more payments, in the amount of $90.00 each, every month, beginning 4/11/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining ba[redacted] due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement ba[redacted]. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since making the complaint, I have spoken with the guy who sold me the training ([redacted] I'm not sure if those were his initials or is name) on the phone. He specifically admitted that he told me that if I moved to a place without an LA Fitness nearby, I would be able to cancel without penalty. He says he was misinformed about this. I understand that the contract says otherwise, but the fact is the employee who sold me the training told me something that wasn't true, and it was based on that that I signed the contract. I moved to [redacted], and there are no LA Fitness gyms in the state of [redacted]
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We are not going to accept their response and realize that this company is a joke and does not value their customers or strive to provide good customer service. We have tried to reach out to the trainer we initially we were working with and we are no longer receiving calls back. Our membership with the gym ends tomorrow so we will no longer be able to use the sessions that the company has charged us for and then refused to deliver on.
I hope that in the future you do not treat your customers this way and that you teach your employees not to make promises that they cannot keep. We were told we could cancel when we chose to do it, we were offered a partial refund, and then that offer was taken back. To me, that is not right, and I cannot be involved with a company that thinks it is. Regards,[redacted]
Management made several attempts to contact [redacted] regarding his concerns with the cancellation of his monthly dues membership. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly encourage...
that members mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. [redacted] states that he attempted to cancel on Saturday, when an Operations Manager is not scheduled and therefore unable to assist with in person cancellations.
As a courtesy, a cancellation was processed on September, 22 2016 with no further monthly billing. Should [redacted] need additional assistance we encourage him to return our calls. Thank you.
Management has made several attempts to contact [redacted] to discuss his concerns regarding the Family membership agreement he signed on February 21, 2016 at our [redacted] location.
However, we have not received a return call. We encourage [redacted] to return our call so we can...
Management spoke to Ms. [redacted] on 10/23/14 regarding the cancellation of her monthly billed membership. Ms. [redacted]’s
membership cancellation was processed on 10/23/14. A full refund in the amount of $152.82 was processed back to the MasterCard on file. Refund
take about...
Management has made several attempts to contact [redacted] regarding her concerns related to the cancellation of her monthly dues membership. However, we have not received a return call. [redacted] states that she cancelled her membership in 6/2016. LA Fitness provides members with the option to...
cancel at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms. The history on [redacted]’s account does reflect that a freeze request was completed on 7/26/2016, which placed her membership in an inactive status at a monthly freeze fee of $10 billed electronically.
As a courtesy, we have cancelled her membership to prevent future monthly billings.
If [redacted] would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concerns. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/28/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/25/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, she hasn’t taken advantage of the offer as of the time of this response. LA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness contacted member regarding her concerns. A refund in the amount of $184.00 was processed on 1/3/15 (refund applied to the same account used for payment) and member will be using the remaining sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thanks you, [redacted] for taking care of this.
Regards,
[redacted]
Management spoke to [redacted] on 3/12/15 regarding the cancelation of his monthly billed membership. Per his request an immediate cancellation was processed and no further billing will occur. As a courtesy the balance will be waived. Member is satisfied. Thank you.
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms. [redacted],I attempted to respond today to the message below regarding my complaint (#[redacted]), but found the link to the Revdex.com page expired. I called the 800 number listed in the below email and was told to follow up with you.I received a call from and spoke to [redacted], the district operations manager at LAFitness regarding my complaint. We spoke at length and in great detail. I believe she understood my complaint, and assured me that she would instruct staff to not point the scanner at members when signing into the club. I told her I would be returning to the my local club, prepared to cover my face if that was not the case. I intended to return to the club. I have found, however, that the incident was so traumatic that I have not been able to return. A friend of mine visited the club late last month and told me that she witnessed the scanner being pointed at member's faces. I would therefore like to cancel my membership, and request a refund.Regards,[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 3/18/15 regarding the refund for his monthly billed membership. We confirmed the refund has been processed and member is satisfied. Thank you.
Management made another attempt on 11/6/15 to contact [redacted] regarding the cancellation of his monthly billed membership. Our records indicate a cancellation postmarked 10/11/15 was received and no further bill will occur. Should [redacted] wish to discuss his concerns further we encourage him to return our call. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response demonstrates the thoroughness of this business' apathy on unsafe practices. Despite their claims, this business has not once attempted to contact us.
Regards,
[redacted]
LA Fitness processed an additional refund for the initial payment of $379 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Mangement spoke to Mr. [redacted] on 10/6/14 regarding the
cancellation of his membership and Taylor Reaus membership. A cancellation was
processed for both memberships and no further billing will occur. A refund in
the amount of one month for each membership has been processed with a total
amount of...
$42.70 back to the MasterCard. Refunds take about 5-7 business days
to be refunded back. Members are satisfied. Thank You.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/5/14 (the “Initial Term”). He paid a total of $159.00 up front, which included the processing fee and payment for the first four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $900.00 each, every four weeks, beginning 12/3/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 3/11/15 (the “Initial Term”). Member paid a total of $189.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. She further agreed to make 11 more payments, in the amount of $90.00 each, every month, beginning 4/11/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining ba[redacted] due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement ba[redacted]. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since making the complaint, I have spoken with the guy who sold me the training ([redacted] I'm not sure if those were his initials or is name) on the phone. He specifically admitted that he told me that if I moved to a place without an LA Fitness nearby, I would be able to cancel without penalty. He says he was misinformed about this. I understand that the contract says otherwise, but the fact is the employee who sold me the training told me something that wasn't true, and it was based on that that I signed the contract. I moved to [redacted], and there are no LA Fitness gyms in the state of [redacted]
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We are not going to accept their response and realize that this company is a joke and does not value their customers or strive to provide good customer service. We have tried to reach out to the trainer we initially we were working with and we are no longer receiving calls back. Our membership with the gym ends tomorrow so we will no longer be able to use the sessions that the company has charged us for and then refused to deliver on.
I hope that in the future you do not treat your customers this way and that you teach your employees not to make promises that they cannot keep. We were told we could cancel when we chose to do it, we were offered a partial refund, and then that offer was taken back. To me, that is not right, and I cannot be involved with a company that thinks it is. Regards,[redacted]
Management made several attempts to contact [redacted] regarding his concerns with the cancellation of his monthly dues membership. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly encourage...
that members mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. [redacted] states that he attempted to cancel on Saturday, when an Operations Manager is not scheduled and therefore unable to assist with in person cancellations.
As a courtesy, a cancellation was processed on September, 22 2016 with no further monthly billing. Should [redacted] need additional assistance we encourage him to return our calls. Thank you.
Management has made several attempts to contact [redacted] to discuss his concerns regarding the Family membership agreement he signed on February 21, 2016 at our [redacted] location.
However, we have not received a return call. We encourage [redacted] to return our call so we can...
adequately respond to his concerns. Thank you.
Management spoke to Ms. [redacted] on 10/23/14 regarding the cancellation of her monthly billed membership. Ms. [redacted]’s
membership cancellation was processed on 10/23/14. A full refund in the amount of $152.82 was processed back to the MasterCard on file. Refund
take about...
5-7 business days to be refunded back.
Thank you.
Management has made several attempts to contact [redacted] regarding her concerns related to the cancellation of her monthly dues membership. However, we have not received a return call. [redacted] states that she cancelled her membership in 6/2016. LA Fitness provides members with the option to...
cancel at any LA Fitness location between the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms. The history on [redacted]’s account does reflect that a freeze request was completed on 7/26/2016, which placed her membership in an inactive status at a monthly freeze fee of $10 billed electronically.
As a courtesy, we have cancelled her membership to prevent future monthly billings.
If [redacted] would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concerns. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/28/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and payment...
for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/25/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, she hasn’t taken advantage of the offer as of the time of this response. LA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness contacted member regarding her concerns. A refund in the amount of $184.00 was processed on 1/3/15 (refund applied to the same account used for payment) and member will be using the remaining sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thanks you, [redacted] for taking care of this.
Regards,
[redacted]
Management spoke to [redacted] on 3/12/15 regarding the cancelation of his monthly billed membership. Per his request an immediate cancellation was processed and no further billing will occur. As a courtesy the balance will be waived. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ms. [redacted],I attempted to respond today to the message below regarding my complaint (#[redacted]), but found the link to the Revdex.com page expired. I called the 800 number listed in the below email and was told to follow up with you.I received a call from and spoke to [redacted], the district operations manager at LAFitness regarding my complaint. We spoke at length and in great detail. I believe she understood my complaint, and assured me that she would instruct staff to not point the scanner at members when signing into the club. I told her I would be returning to the my local club, prepared to cover my face if that was not the case. I intended to return to the club. I have found, however, that the incident was so traumatic that I have not been able to return. A friend of mine visited the club late last month and told me that she witnessed the scanner being pointed at member's faces. I would therefore like to cancel my membership, and request a refund.Regards,[redacted]