Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Not only was the "contract" that they are referring to misrepresented to me, pages 1 and 2 that they are referencing were forged by their employee [redacted]. Their employee scribbled in the parts that I was suppose to initial and therefore never showed me the portions of the "contract" were I was supposedly agreeing to the terms. The signup process was done on a small electronic screen so I was only able to see small portions at a time and it appears now that the employee deliberately hid major portions from me and "initialed" it himself so he could continue with his misrepresentation to me. Where I signed it was represented as signing for waiver of liability and authorizing payment, NOT agreeing to a contract term. Its clear that LA Fitness doesn't care about their employees lying to customers and forging their initials.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness has charged my husband and I in advance for services they could not provide from January through March, therefore we are entitled to credits for all the sessions we were charged for that we did not receive services as promised. This amount is in excess of $1900 which we are disputing on our [redacted] card. Further, regarding the credits they're mentioning to you, we have not received notice of these credits and when and if we do, it does not cover the full amount due. We've received no replies to the letters we've sent the principles of LA FITNESS. We are happy to have the contracts cancelled but they still owe us money. Once we receive everything they owe us for all the sessions they charged us for in advance, yet received nothing in return, we will be happy to say they've settled this problem to our satisfaction. I'm happy to provide details if this brief reply is not adequate. Please let me know if you need an itemized list of charges we're disputing between January to March.
Regards,
[redacted]
Management spoke to [redacted] on 12/5/14 in regards tothe cancellation of his monthly membership. At that time per his request we acancellation was processed and no further billing will occur. Thank you.
Management spoke to [redacted] on 6/17/15 and per her request an immediate cancellation has been processed, no further billing will occur. Member is satisfied. Thank you
Management contacted [redacted] to discuss her concern regarding the membership agreement she signed on February 24, 2016 at our [redacted] location. [redacted] states that she could not speak at the moment. We encourage [redacted] to contact us so we can adequately...
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the incident that occurred with the General Manager. Unfortunately, [redacted] chose to no longer be a member with LA Fitness and an immediate cancellation was processed. No further billing will occur. A refund in the amount of $106.90 has been refunded back to...
the[redacted] on file. Refunds take about 5-7 business days to be refunded. No further action will be taken. Thank you.
Our District Manager attempted to contact member again via e-mail this time with no response. We encourage member to follow up with [redacted] via e-mail at [redacted]@fitnessintl.com or by phone at 949-502-2325
Management spoke to [redacted] regarding his complaints. As a courtesy, we cancelled memberships and refunded $34.99 back to the [redacted] on file. Refunds typically, take up to 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
LA Fitness in [redacted] did not provide a receipt when my son canceled Back in October 2013. The front desk attendant told him he didn't need one and assured him his membership would be canceled. I have since spoken to [redacted] or [redacted] who claimed she is the regional manger and she assured me I will be getting a refund.
Management contacted [redacted] regarding his concerns with joining his monthly billed fitness membership. Due to some misinformation at the time of joining it has been agreed upon to process an immediate cancellation and issue a full refund in the amount of $341.31 back to the [redacted] card on...
file. Refunds take about 5-7 business days to be refunded. We apologize for any miscommunication and in no way condone any misrepresentation in regards to our memberships. Member is satisfied.
Thank you
I am surprised as to how LA Fitness is indulging in such forgery acts. The report that is showing my sessions is all fake and the dates in April is all unreal. I would like to see the entry dates in the system by the trainer for all these fake dates that has been attached in the email. These dates are all incorrect.I was never told about any online training account and in the first place per the legal contract they should have sent me an email confirmation asking me to log online to open an account and track my training sessions and progress.
Nothing of that sort was sent to me. Neither there was any email confirmation sent to me after completion of the training sessions. I had a gut feeling that the trainer was a fake guy and thats how I used to communicate with him on my phone with text messages to have records of all the sessions that I am doing with him. Most of the time he will not show up and would lie to me that his phone had gone bad , his leg is hurting , he has to take his sister for graduation ceremony. The most unprofessional experience I ever had.
I would like to let LA Fitness authorities know that the Director of the training department along with the trainer ( who claimed to me to be to be the Head Trainer ) are cheating the clients as evident in all the social posts and comments that we get to see. I was cheated too, there was no online records maintained and I have been requesting it from day one and they have been falsely telling me that they are giving me free sessions. I am wasting my time with people involved in treachery and forgery acts. There needs to be legal action taken against LA Fitness for cheating me , not following the legal contract rules by hiding information on the existing online account for training sessions and faking my session report without my consensus and not following a proper reporting of the entry and completion of the sessions which I have been requesting from day one.
Thanks !
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/6/15 (the “Initial Term”). Member paid a total of $398.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training sessions. He further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 4/6/15, for the remainder of the Initial Term (a copy of the Agreement is included with this response).
Member’s personal training agreement included a provision that allowed him to terminate the agreement early without a fee if he became unable to avail himself of a substantial portion of the services because of disability. Our records do not reflect that member provided evidence verifying such a disability. Thus, member was properly billed in accordance with the terms of the Agreement and is not entitled to a refund. However, as of the time of this response, member has disputed the payments with his bank and defaulted under the Agreement.
Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his Agreement. Additionally, LA Fitness will no longer attempt to call or pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management spoke to [redacted] regarding her concerns with the encounter she had with staff members at the [redacted] location. LA Fitness strives to provide excellent customer service to our members and guests. We have apologized to [redacted] for the inconvenience related to this...
incident and regret that she came away from the encounter feeling like our staff had not behaved professionally.
As a courtesy, we have issued a refund in the amount of $39.95 back to the checking account on file. The refund process was completed on July 26, 2016. [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressed. We believe this matter to be resolved at this time. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management spoke to [redacted] regarding [redacted] monthly billed membership. He claims to have cancelled both memberships in December of 2014. However the cancelation was only processed for his membership and he has continued to be billed for[redacted] membership. As a courtesy we have processed...
an immediate cancellation and issued a refund in the amount of $149.75 back to the [redacted] card. Refunds take about 7-10 business days to be refunded. [redacted] is satisfied. Thank you
Management spoke to [redacted] regarding his paid in full yearly membership. We confirmed that the balance has been waived and no further balance is owed. Member is satisfied. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/6/14 (the “Initial Term”). She paid a total of $419.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $360.00 each, every four weeks, beginning 11/3/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing termsby initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her per training services agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Not only was the "contract" that they are referring to misrepresented to me, pages 1 and 2 that they are referencing were forged by their employee [redacted]. Their employee scribbled in the parts that I was suppose to initial and therefore never showed me the portions of the "contract" were I was supposedly agreeing to the terms. The signup process was done on a small electronic screen so I was only able to see small portions at a time and it appears now that the employee deliberately hid major portions from me and "initialed" it himself so he could continue with his misrepresentation to me. Where I signed it was represented as signing for waiver of liability and authorizing payment, NOT agreeing to a contract term. Its clear that LA Fitness doesn't care about their employees lying to customers and forging their initials.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness has charged my husband and I in advance for services they could not provide from January through March, therefore we are entitled to credits for all the sessions we were charged for that we did not receive services as promised. This amount is in excess of $1900 which we are disputing on our [redacted] card. Further, regarding the credits they're mentioning to you, we have not received notice of these credits and when and if we do, it does not cover the full amount due. We've received no replies to the letters we've sent the principles of LA FITNESS. We are happy to have the contracts cancelled but they still owe us money. Once we receive everything they owe us for all the sessions they charged us for in advance, yet received nothing in return, we will be happy to say they've settled this problem to our satisfaction. I'm happy to provide details if this brief reply is not adequate. Please let me know if you need an itemized list of charges we're disputing between January to March.
Regards,
[redacted]
Management spoke to [redacted] on 12/5/14 in regards tothe cancellation of his monthly membership. At that time per his request we acancellation was processed and no further billing will occur. Thank you.
Management spoke to [redacted] on 6/17/15 and per her request an immediate cancellation has been processed, no further billing will occur. Member is satisfied. Thank you
Management contacted [redacted] to discuss her concern regarding the membership agreement she signed on February 24, 2016 at our [redacted] location. [redacted] states that she could not speak at the moment. We encourage [redacted] to contact us so we can adequately...
respond to her concern. Thank you
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding the incident that occurred with the General Manager. Unfortunately, [redacted] chose to no longer be a member with LA Fitness and an immediate cancellation was processed. No further billing will occur. A refund in the amount of $106.90 has been refunded back to...
the[redacted] on file. Refunds take about 5-7 business days to be refunded. No further action will be taken. Thank you.
Our District Manager attempted to contact member again via e-mail this time with no response. We encourage member to follow up with [redacted] via e-mail at [redacted]@fitnessintl.com or by phone at 949-502-2325
Management spoke to [redacted] regarding his complaints. As a courtesy, we cancelled memberships and refunded $34.99 back to the [redacted] on file. Refunds typically, take up to 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
LA Fitness in [redacted] did not provide a receipt when my son canceled Back in October 2013. The front desk attendant told him he didn't need one and assured him his membership would be canceled. I have since spoken to [redacted] or [redacted] who claimed she is the regional manger and she assured me I will be getting a refund.
Management contacted [redacted] regarding his concerns with joining his monthly billed fitness membership. Due to some misinformation at the time of joining it has been agreed upon to process an immediate cancellation and issue a full refund in the amount of $341.31 back to the [redacted] card on...
file. Refunds take about 5-7 business days to be refunded. We apologize for any miscommunication and in no way condone any misrepresentation in regards to our memberships. Member is satisfied.
Thank you
Member's remaining 13 sessions are available for him to utilize
I am surprised as to how LA Fitness is indulging in such forgery acts. The report that is showing my sessions is all fake and the dates in April is all unreal. I would like to see the entry dates in the system by the trainer for all these fake dates that has been attached in the email. These dates are all incorrect.I was never told about any online training account and in the first place per the legal contract they should have sent me an email confirmation asking me to log online to open an account and track my training sessions and progress.
Nothing of that sort was sent to me. Neither there was any email confirmation sent to me after completion of the training sessions. I had a gut feeling that the trainer was a fake guy and thats how I used to communicate with him on my phone with text messages to have records of all the sessions that I am doing with him. Most of the time he will not show up and would lie to me that his phone had gone bad , his leg is hurting , he has to take his sister for graduation ceremony. The most unprofessional experience I ever had.
I would like to let LA Fitness authorities know that the Director of the training department along with the trainer ( who claimed to me to be to be the Head Trainer ) are cheating the clients as evident in all the social posts and comments that we get to see. I was cheated too, there was no online records maintained and I have been requesting it from day one and they have been falsely telling me that they are giving me free sessions. I am wasting my time with people involved in treachery and forgery acts. There needs to be legal action taken against LA Fitness for cheating me , not following the legal contract rules by hiding information on the existing online account for training sessions and faking my session report without my consensus and not following a proper reporting of the entry and completion of the sessions which I have been requesting from day one.
Thanks !
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/6/15 (the “Initial Term”). Member paid a total of $398.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training sessions. He further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 4/6/15, for the remainder of the Initial Term (a copy of the Agreement is included with this response).
Member’s personal training agreement included a provision that allowed him to terminate the agreement early without a fee if he became unable to avail himself of a substantial portion of the services because of disability. Our records do not reflect that member provided evidence verifying such a disability. Thus, member was properly billed in accordance with the terms of the Agreement and is not entitled to a refund. However, as of the time of this response, member has disputed the payments with his bank and defaulted under the Agreement.
Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his Agreement. Additionally, LA Fitness will no longer attempt to call or pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management spoke to [redacted] regarding her concerns with the encounter she had with staff members at the [redacted] location. LA Fitness strives to provide excellent customer service to our members and guests. We have apologized to [redacted] for the inconvenience related to this...
incident and regret that she came away from the encounter feeling like our staff had not behaved professionally.
As a courtesy, we have issued a refund in the amount of $39.95 back to the checking account on file. The refund process was completed on July 26, 2016. [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressed. We believe this matter to be resolved at this time. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management spoke to [redacted] regarding [redacted] monthly billed membership. He claims to have cancelled both memberships in December of 2014. However the cancelation was only processed for his membership and he has continued to be billed for[redacted] membership. As a courtesy we have processed...
an immediate cancellation and issued a refund in the amount of $149.75 back to the [redacted] card. Refunds take about 7-10 business days to be refunded. [redacted] is satisfied. Thank you
Management spoke to [redacted] regarding his paid in full yearly membership. We confirmed that the balance has been waived and no further balance is owed. Member is satisfied. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/6/14 (the “Initial Term”). She paid a total of $419.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $360.00 each, every four weeks, beginning 11/3/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing termsby initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her per training services agreement as LA Fitness stands ready to provide the services for which she contracted