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I.T.C. Manufacturing Group

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Reviews I.T.C. Manufacturing Group

I.T.C. Manufacturing Group Reviews (3815)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi [redacted],Thank you for your helping me to get the refund from LA Fitness, they owed me30 months membership fee but they only give me back for 24 months still hold my 6 months.Yesterday LA Fitness call me about that amount 24 months, I told her I am not happy because they didn't give the full refund. I keep told her I want full refund.She said take this offer or for no thing.I don't know what to do now, would you help me to get my full mount ( 30 months ) back. Thank you so much for your help.Best regard.[redacted]

Management has made several attempts to contact [redacted] to discuss his concerns regarding the Family membership agreement he signed on February 21, 2016 at our [redacted] location.
 However, we have not received a return call. We encourage [redacted] to return our call so we can...

adequately respond to his concerns. Thank you.

Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/4/14 (the “Initial Term”). She paid a total of $289.00 up front, which included the processing fee and payment for the first...

four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $220.00 each, every four weeks, beginning 12/2/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did contact me relatively quickly after I filed the complaint with the Revdex.com. However, no new information or recommendations were offered. This situation has existed for almost two years, and no accommodation has been made by L.A. Fitness to their members who have been unable to use the facilities described when joining. We've subsequently been told that this L.A. Fitness facility is closing, and so the situation remains unresolved with no offer of compensation for the lack of availability of a pool for almost two years. I believe the overall L.A. Fitness organization should receive some sort of unsatisfactory grading so that the public will know that they are not trustworthy and do not put their members first.
Regards,
[redacted]

Our position has not changed. Member’s concerns were addressed in our initial response. Our District Vice President was simply contacting member to reiterate our response and inform him of his voluntary cancellation option should he elect to take advantage of it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/28/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and payment...

for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/25/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should also be noted that we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. We were not contractually obligated to do so, but this was done as a customer service consideration for our member. However, she hasn’t taken advantage of the offer as of the time of this response. LA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.

Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. Our records indicate we have not received any prior notice to cancel. LA Fitness provides members with the option tocancel their membership at any location between the hours of...

8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellationrequest via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. However, per his request an immediate cancellation has been processed and no further billing will occur. Due to the monthly dues being disputed the balance in the amount of $123.37 has been waived.  No refunds will be processed. We believe this matter to be resolved. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We were charged the fees for the months of February and March, 2015 although we notified LaFitness of our intention to cancel in January.  We were never presented by LA fitness with an agreement or the cancellation notice in compliance with the  ** Code Section 624 (by registered or certified mail ) and we were certainly not represented at the time we subscribed for our membership that the initiation fees we paid are non-refundable.Just to set the record straight, LA fitness only called me to try and collect the fees for the month of February,which I disputed. they have already charged us  the fees for the month of March, 2015 against our initial payment and initiation fees, although we asked the cancellation should take effect immediately.from our perspective, La fitness acted unreasonablly and we are not even remotely satisfied with their response.
Regards,
[redacted]

Management has made several attempts to contact [redacted] [redacted] regarding her monthly billed membership. We encourage her to return ourcall to discuss her concerns further. Thank you.

As of the time of this response, member has not made any of the payments owed since March and has defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balances she currently owes on her personal training membership and regular fitness membership. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/5/14 (the “Initial Term”). He paid a total of $159.00 up front, which included the processing fee and payment for the first four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $900.00 each, every four weeks, beginning 12/3/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.

Management made another attempt on 11/6/15 to contact [redacted] regarding the cancellation of his monthly billed membership. Our records indicate a cancellation postmarked 10/11/15 was received and no further bill will occur. Should [redacted] wish to discuss his concerns further we encourage him to return our call. We believe this matter to be resolved. Thank you.

LA Fitness processed an additional refund for the initial payment of $379 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.

Management spoke to Ms. [redacted] on 10/23/14 regarding the cancellation of her monthly billed membership. Ms. [redacted]’s
membership cancellation was processed on 10/23/14.  A full refund in the amount of $152.82 was processed back to the MasterCard on file. Refund
take about...

5-7 business days to be refunded back.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since making the complaint, I have spoken with the guy who sold me the training ([redacted] I'm not sure if those were his initials or is name) on the phone. He specifically admitted that he told me that if I moved to a place without an LA Fitness nearby, I would be able to cancel without penalty. He says he was misinformed about this. I understand that the contract says otherwise, but the fact is the employee who sold me the training told me something that wasn't true, and it was based on that that I signed the contract. I moved to [redacted], and there are no LA Fitness gyms in the state of [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not informed about terms and conditions at the time of signing on electronic pad. Additionally, there was no screen facing me when I signed. In fact, I was told by one of the trainers that if I do not like the service, cancellation at any time is easy. 
Regards,
[redacted]

Management has made several attempts to contact Ms. [redacted]regarding her concerns with the incident that occurred while she was workingout. Our records indicate that her membership is in good standing and we haveaddressed with staff to no longer approach Ms. [redacted] while working out. We believethis...

issue to be resolved. Thank you

Management spoke to [redacted] regarding [redacted] monthly billed membership. He claims to have cancelled both memberships in December of 2014. However the cancelation was only processed for his membership and he has continued to be billed for[redacted] membership. As a courtesy we have processed...

an immediate cancellation and issued a refund in the amount of $149.75 back to the [redacted] card. Refunds take about 7-10 business days to be refunded. [redacted] is satisfied. Thank you

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