Management spoke to [redacted] on 3/13/15 regarding his monthly billed membership and his Kids Klub membership. Per his request a cancellation was processed and no further billing will occur. A refund in the amount of $87.74 has been processed back to the [redacted]. Refunds take about 5-7 business...
LA Fitness has been in contact member regarding her concerns and, light of her circumstance, we agreed to reduce the cancellation fee to terminate her agreement early which would currently be $660.00 (50% of the remaining agreement balance) down to $300.00. Member informed...
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel in January 2016. The history on [redacted]’s account reflects that his membership was frozen online but a cancellation receipt was not received. LA Fitness provides...
members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed on May 5, 2016 and we have also agreed to a refund back to his [redacted] card on file in the amount of $40.00.
Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management contacted [redacted] to discuss her concern regarding the membership agreement she signed on February 24, 2016 at our [redacted] location. [redacted] states that she could not speak at the moment. We encourage [redacted] to contact us so we can adequately...
Our District Manager has attempted to contact member to address his concerns but member has not answered. As of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual...
obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Not only was the "contract" that they are referring to misrepresented to me, pages 1 and 2 that they are referencing were forged by their employee [redacted]. Their employee scribbled in the parts that I was suppose to initial and therefore never showed me the portions of the "contract" were I was supposedly agreeing to the terms. The signup process was done on a small electronic screen so I was only able to see small portions at a time and it appears now that the employee deliberately hid major portions from me and "initialed" it himself so he could continue with his misrepresentation to me. Where I signed it was represented as signing for waiver of liability and authorizing payment, NOT agreeing to a contract term. Its clear that LA Fitness doesn't care about their employees lying to customers and forging their initials.
Regards,
[redacted]
Dear Ms. [redacted],I am sending the two pages that you requested. You will actually see three pages. One is just a duplicate of the other. If you need anything else please don't hesitate to contact me.Sincerely,[redacted]
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. Her personal training agreement also includes a provision that...
allows her to terminate the agreement early without fee if she changes her permanent residence to a location more than 25 miles from an LA Fitness location. Our records do not reflect that member paid such a fee to terminate her agreement early or that she provided evidence of such a relocation to terminate her agreement early without a fee.
Thus, she continued to be billed in accordance with the terms of her personal training agreement. However, as of the time of this response, member has not made any of the payments owed since 4/2/15 as she disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management contacted Mr. [redacted] regarding his concerns with the closure of the Rockville location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Some remedial measures can take time to complete and we appreciate our...
member’s patience during this unforeseen closure. Management advised that resolution offers would be discussed after the club reopens and will be handled on an individual basis, based on the usage of other locations during the club closure. Mr. [redacted] understood and was satisfied with the follow up he received. Thank you.
Management made several attempts to contact [redacted] regarding her monthly billed fitness membership. She claims she was not notified when her home club was closing and her membership was transferred to a near by location. However, per her request a cancellation has been processed and no further...
billing will occur and the balance in the amount of $21.43 has been waived. We have yet to receive a return call, if she wishes to discuss her concerns further we encourage her to do so. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA fitness in [redacted] has falsified selling itself and does not provide a quality service where I am seeking a refund in retribution and a reduced rate until you are able to get your company up to code.
Main issues of concern: Equipment falling apart Floors and ceilings caving in Employees watching [redacted] with customers
Unclean environment No cleaning supplies accessible to customers
No regulation of equipment/ re-racking weights
Rowdy and unruly customers that are not re-directed over flowing trashes
I have been with your gym a while know and have continued to attempt hanging in there as you tried out many managers to improve your facility. The sad truth is that it continues to go down hill and has ruined my impression of your company. This last week has crossed the line, you have staff watching [redacted] with other members in the wait room near the basketball courts. Talking inappropriate things about the women they sleep with. Staff is never working or monitoring your program. Trash is overflowing, weights are impossible to find as they are thrown across all 3 levels and other members are exhibiting inappropoaite behaviors with no re-directions.
I would like to be reimbursed in retribution to the faulty services you are providing. I want to have a decreased membership price for the duration you take to get your facility back up to the basic level of needs. And you need to hire a manager that will walk around and ensure their staff is acting accordingly. No [redacted] in the gym. Every employee needs to be responsible to take trash out and re-fill paper towels. And you need to stop taking new members until you can provide the service you claim to be provide us dedicated members. I am a manager and understand the operations that you need to run. If you actually came to the site, you would see the same exact things I see if your looking to stay in business. If your not looking to improve I would suggest closing your doors to save your companies name. Thanks
I would like to be reimbursed in retribution to the faulty services you are providing. I want to have a decreased or waived membership price for the duration you take to get your facility back up to the basic level of needs. And you need to hire a manager that will walk around and ensure their staff is acting accordingly. No [redacted] in the gym. Every employee needs to be responsible to take trash out and re-fill paper towels. And you need to stop taking new members until you can provide the service you claim to be provide us dedicated members. If your not looking to improve I would suggest closing your doors to save your companies name. Thanks
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Manager attempted to contact member again via e-mail this time with no response. We encourage member to follow up with [redacted] via e-mail at [redacted]@fitnessintl.com or by phone at 949-502-2325
Our previous response still stands
Management spoke to [redacted] prior to this complaint. [redacted] Paid In Full (PIF) membership agreement. The PIF agreement includes an option for the member to renew the agreement at the current discounted rate upon expiration of the initial term. It does not provide the member with the right to purchase a membership at any time in the future at the same rate for the rest of that person’s life. Here, [redacted] PIF membership ended in January 2014.
He did not renew the membership at that time at the special renewal rate. However, he then wanted to take advantage of this preferred renewal rate almost a full year later in December 2014. By that time, this renewal rate was no longer available to [redacted] because he had let his membership lapse, rather than renew it. However, as a courtesy, instead of paying the normal rate for a new membership, he was given the option of renewing his expired membership at the old renewal rate, but such a renewal has to be treated like a true renewal, meaning in this case it attached back to the original date it was up for renewal (January 2015).
Thus, [redacted] had the choice, and LA Fitness will continue to provide him with the choice, of either doing his preferred 2-year renewal rate based on the date of his original membership expiration, January 2015 (with the two-year membership expiring in January 2017) or simply purchasing a new membership at the current rates. No further action will be taken at this time. Thank you Tell us why here...
Our District Manager contacted member regarding her concerns. He reviewed the terms of her personal training agreement with her and she understands that she as under contract and obligated through 2/28/15. However, she completed the financial obligation of personal training agreement as of 2/28/15...
and there will be no further billing for personal training. Member understands that any unused sessions would have expired as of 3/29/15. However, we will extend the expiration of the sessions to allow her to complete her remaining sessions.
Refunds were processed to the same accounts used for payments. Member’s last four payments of $200.00 each were made with 2 separate credit cards, $600.00 on a [redacted] ending in [redacted] and $200.00 on a [redacted] card ending in [redacted].
$600.00 was refunded to the [redacted] ending in [redacted] and $100.00 was refunded to the [redacted] card ending in [redacted].
Management spoke to [redacted] regarding the billing of the monthly dues for [redacted] fitness membership. She states she did not authorize the monthly dues billings to be billed to her[redacted] card. With that being said we have agreed to issue a refund in the amount of $64.84 back to the...
[redacted] card on file and an immediate cancellation has been processed. This matter has been resolved. Thank you
Management spoke to [redacted] on 6/17/15 and per her request an immediate cancellation has been processed, no further billing will occur. Member is satisfied. Thank you
I am surprised as to how LA Fitness is indulging in such forgery acts. The report that is showing my sessions is all fake and the dates in April is all unreal. I would like to see the entry dates in the system by the trainer for all these fake dates that has been attached in the email. These dates are all incorrect.I was never told about any online training account and in the first place per the legal contract they should have sent me an email confirmation asking me to log online to open an account and track my training sessions and progress.
Nothing of that sort was sent to me. Neither there was any email confirmation sent to me after completion of the training sessions. I had a gut feeling that the trainer was a fake guy and thats how I used to communicate with him on my phone with text messages to have records of all the sessions that I am doing with him. Most of the time he will not show up and would lie to me that his phone had gone bad , his leg is hurting , he has to take his sister for graduation ceremony. The most unprofessional experience I ever had.
I would like to let LA Fitness authorities know that the Director of the training department along with the trainer ( who claimed to me to be to be the Head Trainer ) are cheating the clients as evident in all the social posts and comments that we get to see. I was cheated too, there was no online records maintained and I have been requesting it from day one and they have been falsely telling me that they are giving me free sessions. I am wasting my time with people involved in treachery and forgery acts. There needs to be legal action taken against LA Fitness for cheating me , not following the legal contract rules by hiding information on the existing online account for training sessions and faking my session report without my consensus and not following a proper reporting of the entry and completion of the sessions which I have been requesting from day one.
Thanks !
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Management spoke to [redacted] on 3/13/15 regarding his monthly billed membership and his Kids Klub membership. Per his request a cancellation was processed and no further billing will occur. A refund in the amount of $87.74 has been processed back to the [redacted]. Refunds take about 5-7 business...
days to be refunded. Thank you.
LA Fitness has been in contact member regarding her concerns and, light of her circumstance, we agreed to reduce the cancellation fee to terminate her agreement early which would currently be $660.00 (50% of the remaining agreement balance) down to $300.00. Member informed...
us she would pay the fee on 8/24/15.
Management contacted [redacted] regarding the cancellation of his monthly dues membership. [redacted] stated he attempted to cancel in January 2016. The history on [redacted]’s account reflects that his membership was frozen online but a cancellation receipt was not received. LA Fitness provides...
members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy, a cancellation was completed on May 5, 2016 and we have also agreed to a refund back to his [redacted] card on file in the amount of $40.00.
Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management contacted [redacted] to discuss her concern regarding the membership agreement she signed on February 24, 2016 at our [redacted] location. [redacted] states that she could not speak at the moment. We encourage [redacted] to contact us so we can adequately...
respond to her concern. Thank you
Our District Manager has attempted to contact member to address his concerns but member has not answered. As of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual...
obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Not only was the "contract" that they are referring to misrepresented to me, pages 1 and 2 that they are referencing were forged by their employee [redacted]. Their employee scribbled in the parts that I was suppose to initial and therefore never showed me the portions of the "contract" were I was supposedly agreeing to the terms. The signup process was done on a small electronic screen so I was only able to see small portions at a time and it appears now that the employee deliberately hid major portions from me and "initialed" it himself so he could continue with his misrepresentation to me. Where I signed it was represented as signing for waiver of liability and authorizing payment, NOT agreeing to a contract term. Its clear that LA Fitness doesn't care about their employees lying to customers and forging their initials.
Regards,
[redacted]
Dear Ms. [redacted],I am sending the two pages that you requested. You will actually see three pages. One is just a duplicate of the other. If you need anything else please don't hesitate to contact me.Sincerely,[redacted]
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. Her personal training agreement also includes a provision that...
allows her to terminate the agreement early without fee if she changes her permanent residence to a location more than 25 miles from an LA Fitness location. Our records do not reflect that member paid such a fee to terminate her agreement early or that she provided evidence of such a relocation to terminate her agreement early without a fee.
Thus, she continued to be billed in accordance with the terms of her personal training agreement. However, as of the time of this response, member has not made any of the payments owed since 4/2/15 as she disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management contacted Mr. [redacted] regarding his concerns with the closure of the Rockville location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Some remedial measures can take time to complete and we appreciate our...
member’s patience during this unforeseen closure. Management advised that resolution offers would be discussed after the club reopens and will be handled on an individual basis, based on the usage of other locations during the club closure. Mr. [redacted] understood and was satisfied with the follow up he received. Thank you.
Management made several attempts to contact [redacted] regarding her monthly billed fitness membership. She claims she was not notified when her home club was closing and her membership was transferred to a near by location. However, per her request a cancellation has been processed and no further...
billing will occur and the balance in the amount of $21.43 has been waived. We have yet to receive a return call, if she wishes to discuss her concerns further we encourage her to do so. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA fitness in [redacted] has falsified selling itself and does not provide a quality service where I am seeking a refund in retribution and a reduced rate until you are able to get your company up to code.
Main issues of concern: Equipment falling apart Floors and ceilings caving in Employees watching [redacted] with customers
Unclean environment No cleaning supplies accessible to customers
No regulation of equipment/ re-racking weights
Rowdy and unruly customers that are not re-directed over flowing trashes
I have been with your gym a while know and have continued to attempt hanging in there as you tried out many managers to improve your facility. The sad truth is that it continues to go down hill and has ruined my impression of your company. This last week has crossed the line, you have staff watching [redacted] with other members in the wait room near the basketball courts. Talking inappropriate things about the women they sleep with. Staff is never working or monitoring your program. Trash is overflowing, weights are impossible to find as they are thrown across all 3 levels and other members are exhibiting inappropoaite behaviors with no re-directions.
I would like to be reimbursed in retribution to the faulty services you are providing. I want to have a decreased membership price for the duration you take to get your facility back up to the basic level of needs. And you need to hire a manager that will walk around and ensure their staff is acting accordingly. No [redacted] in the gym. Every employee needs to be responsible to take trash out and re-fill paper towels. And you need to stop taking new members until you can provide the service you claim to be provide us dedicated members. I am a manager and understand the operations that you need to run. If you actually came to the site, you would see the same exact things I see if your looking to stay in business. If your not looking to improve I would suggest closing your doors to save your companies name. Thanks
I would like to be reimbursed in retribution to the faulty services you are providing. I want to have a decreased or waived membership price for the duration you take to get your facility back up to the basic level of needs. And you need to hire a manager that will walk around and ensure their staff is acting accordingly. No [redacted] in the gym. Every employee needs to be responsible to take trash out and re-fill paper towels. And you need to stop taking new members until you can provide the service you claim to be provide us dedicated members. If your not looking to improve I would suggest closing your doors to save your companies name. Thanks
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Manager attempted to contact member again via e-mail this time with no response. We encourage member to follow up with [redacted] via e-mail at [redacted]@fitnessintl.com or by phone at 949-502-2325
Our previous response still stands
Management spoke to [redacted] prior to this complaint. [redacted] Paid In Full (PIF) membership agreement. The PIF agreement includes an option for the member to renew the agreement at the current discounted rate upon expiration of the initial term. It does not provide the member with the right to purchase a membership at any time in the future at the same rate for the rest of that person’s life. Here, [redacted] PIF membership ended in January 2014.
He did not renew the membership at that time at the special renewal rate. However, he then wanted to take advantage of this preferred renewal rate almost a full year later in December 2014. By that time, this renewal rate was no longer available to [redacted] because he had let his membership lapse, rather than renew it. However, as a courtesy, instead of paying the normal rate for a new membership, he was given the option of renewing his expired membership at the old renewal rate, but such a renewal has to be treated like a true renewal, meaning in this case it attached back to the original date it was up for renewal (January 2015).
Thus, [redacted] had the choice, and LA Fitness will continue to provide him with the choice, of either doing his preferred 2-year renewal rate based on the date of his original membership expiration, January 2015 (with the two-year membership expiring in January 2017) or simply purchasing a new membership at the current rates. No further action will be taken at this time. Thank you Tell us why here...
Our District Manager contacted member regarding her concerns. He reviewed the terms of her personal training agreement with her and she understands that she as under contract and obligated through 2/28/15. However, she completed the financial obligation of personal training agreement as of 2/28/15...
and there will be no further billing for personal training. Member understands that any unused sessions would have expired as of 3/29/15. However, we will extend the expiration of the sessions to allow her to complete her remaining sessions.
LA Fitness will allow member additional time to complete any remaining unused sessions.
Refunds were processed to the same accounts used for payments. Member’s last four payments of $200.00 each were made with 2 separate credit cards, $600.00 on a [redacted] ending in [redacted] and $200.00 on a [redacted] card ending in [redacted].
$600.00 was refunded to the [redacted] ending in [redacted] and $100.00 was refunded to the [redacted] card ending in [redacted].
Management spoke to [redacted] regarding the billing of the monthly dues for [redacted] fitness membership. She states she did not authorize the monthly dues billings to be billed to her[redacted] card. With that being said we have agreed to issue a refund in the amount of $64.84 back to the...
[redacted] card on file and an immediate cancellation has been processed. This matter has been resolved. Thank you
Management spoke to [redacted] on 6/17/15 and per her request an immediate cancellation has been processed, no further billing will occur. Member is satisfied. Thank you
I am surprised as to how LA Fitness is indulging in such forgery acts. The report that is showing my sessions is all fake and the dates in April is all unreal. I would like to see the entry dates in the system by the trainer for all these fake dates that has been attached in the email. These dates are all incorrect.I was never told about any online training account and in the first place per the legal contract they should have sent me an email confirmation asking me to log online to open an account and track my training sessions and progress.
Nothing of that sort was sent to me. Neither there was any email confirmation sent to me after completion of the training sessions. I had a gut feeling that the trainer was a fake guy and thats how I used to communicate with him on my phone with text messages to have records of all the sessions that I am doing with him. Most of the time he will not show up and would lie to me that his phone had gone bad , his leg is hurting , he has to take his sister for graduation ceremony. The most unprofessional experience I ever had.
I would like to let LA Fitness authorities know that the Director of the training department along with the trainer ( who claimed to me to be to be the Head Trainer ) are cheating the clients as evident in all the social posts and comments that we get to see. I was cheated too, there was no online records maintained and I have been requesting it from day one and they have been falsely telling me that they are giving me free sessions. I am wasting my time with people involved in treachery and forgery acts. There needs to be legal action taken against LA Fitness for cheating me , not following the legal contract rules by hiding information on the existing online account for training sessions and faking my session report without my consensus and not following a proper reporting of the entry and completion of the sessions which I have been requesting from day one.
Thanks !
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]