Management spoke to Mr. [redacted] in
11/5/14 regarding the cancellation of is monthly billed membership. Mr. [redacted]
was informed of the proper cancelation procedures. Our records indicate we did
not receive a cancelation notice and therefore Mr. [redacted] continued to be billed.
Although no refund is...
due, we have processed a one month refund in the amount of
$10.70 back to the MasterCard on file. An immediate cancelation has been
processed and no further billing will occur. Refunds take about 5-7 business
days to be refunded. Member is satisfied. Thank you.
Management spoke to [redacted] regarding her concerns with the encounter she had with staff members at the [redacted] location. LA Fitness strives to provide excellent customer service to our members and guests. We have apologized to [redacted] for the inconvenience related to this...
incident and regret that she came away from the encounter feeling like our staff had not behaved professionally.
As a courtesy, we have issued a refund in the amount of $39.95 back to the checking account on file. The refund process was completed on July 26, 2016. [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressed. We believe this matter to be resolved at this time. Thank you.
LA Fitness has been in contact with member regarding her concerns. We processed a refund for the difference of $395.00 and downgraded the remaining term of her personal training agreement from $400.00 down to $135.00 per month.
LA Fitness contacted member regarding her concerns and we honored her cancellation request retroactive to 1/27/15. Member will receive no further phone calls.
Management spoke to [redacted] on 9/1/15 and per his request processed a cancellation and their will be no further billing. Email confirmation was sent to the email address provided. Member is satisfied. Thank you
Management spoke to [redacted] on 12/5/14 in regards tothe cancellation of his monthly membership. At that time per his request we acancellation was processed and no further billing will occur. Thank you.
Management spoke to [redacted] regarding his complaints. As a courtesy, we cancelled memberships and refunded $34.99 back to the [redacted] on file. Refunds typically, take up to 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The Postal Service could not locate any tracking information for the receipt number provided, [redacted]. As outlined in our initial response, the remaining term of member's personal training agreement was cancelled with no further billing although we did not receive proof of relocation. However, member is not entitled to a refund of dues paid prior to the effective cancellation on top of the consideration already made.
Management contacted Mr. [redacted] regarding his concerns. As a courtesy, Management cancelled his membership effective 10/2/2017 and waived the outstanding balance on file. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be PARTIALLY satisfactory to me. I partially accept the offer. I accept the portion for my personal training contract to be terminated however I want my money refunded for the unused sessions. Here is the reason why.I met with the new personal training manage [redacted] on December 23, 2016. We discussed the issues at hand regarding the consistency of the personal training program and having a trainer available in the morning. [redacted] said he would find an available trainer to complete my personal training sessions and we would meet to discuss the progress at a later date. [redacted] scheduled a personal training session with me and a trainer of his choice for January 3 at 12. I had to change the time (and let him know about this 3 days prior) and we changed it to 6:40 PM a mutually agreed upon time. [redacted] did not show up to the training session, and his trainer [redacted] did not have time to complete the agreed upon session. [redacted] and I discussed meeting the following morning for 2 sessions from 6-7 am. After the session occurred the following day, [redacted] said he would contact me so we could set up further sessions. I had not heard from [redacted], so I emailed and text [redacted] on Friday December 6, 2017 to let him know subsequent sessions had not occurred. On Sunday I received an email from LA Fitness saying I had two training sessions scheduled for the subsequent morning at 6AM. When I logged into my account, I realized there were two training sessions a day scheduled for me on Monday-Friday starting at 6 AM. On Friday, January 20th, I had 3 training sessions scheduled. I text [redacted] to ask him about this since no one had contacted me to set up the sessions and times but he did not respond again. When I was driving to the gym on Monday morning I received a text from [redacted] at 5:40 AM saying his car broke down and he would not be able to attend the session that morning and he would contact me to reschedule. When [redacted] left me a voice message that evening he let me know that he would not be able to keep the 6 AM time since he now had to rely on public transportation to get him to work. I forward the voice mail to [redacted] but have not heard back. Despite promises made about having my sessions being available, there is not a trainer available to provide training for me. When I signed up for the personal training sessions I was told that the time would not be a problem but this agreement has not been fulfilled. Despite informing the personal training management, they choose to ignore the problem instead of addressing it. The sessions I signed up for were not provided by LA Fitness despite meeting with people who agreed the sessions should occur. This is why my sessions need to be refunded due to breach of contract.
Regards,
[redacted] And [redacted] And [redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was called a single time from someone named [redacted] at [redacted]. He called yesterday and upon listening to his voicemail I called back immediately. Roberts phone went to voicemail and I left a message in return.
None the less, I simply would like to know how LA Fitness obtained my credit card number. That doesn't require a telephone call, but an email. Yesterday I also got into touch with the [redacted] Department of Agriculture and Consumer Services. Perhaps they can figure out how my federally protected payment information was found.
Please consider this my written notice of membership cancellation and stop charging the credit card number that was never given to you.
Thank you for your excellent customer service. Regards,[redacted]
Management spoke to [redacted] on 5/7/15 regarding the cancellation of his monthly billed membership along with [redacted]. Per his request an immediate cancellation was processed for [redacted] as [redacted] states it was to be cancelled at the same time as his. No further billing will occur and a...
one month refund in the amount of $34.95 was refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
We apologize for any inconvenience this may have caused. All yearly members are contacted to renew their membership upon their up coming expiration date. We encourage [redacted]t to renew online or at her home club. Thank you.
Management contacted [redacted] regarding his concerns with joining his monthly billed fitness membership. Due to some misinformation at the time of joining it has been agreed upon to process an immediate cancellation and issue a full refund in the amount of $341.31 back to the [redacted] card on...
file. Refunds take about 5-7 business days to be refunded. We apologize for any miscommunication and in no way condone any misrepresentation in regards to our memberships. Member is satisfied.
Thank you
Management spoke to member with Mandarin translator. Member accepted a six month refund totaling $329.70 and a cancelled membership with expiration date of 11-29-2016. Refunds could take up to 7-10 days to complete and will go back to [redacted] card on file. We believe this matter to be...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
LA Fitness in [redacted] did not provide a receipt when my son canceled Back in October 2013. The front desk attendant told him he didn't need one and assured him his membership would be canceled. I have since spoken to [redacted] or [redacted] who claimed she is the regional manger and she assured me I will be getting a refund.
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to Mr. [redacted] in
11/5/14 regarding the cancellation of is monthly billed membership. Mr. [redacted]
was informed of the proper cancelation procedures. Our records indicate we did
not receive a cancelation notice and therefore Mr. [redacted] continued to be billed.
Although no refund is...
due, we have processed a one month refund in the amount of
$10.70 back to the MasterCard on file. An immediate cancelation has been
processed and no further billing will occur. Refunds take about 5-7 business
days to be refunded. Member is satisfied. Thank you.
Management spoke to [redacted] regarding her concerns with the encounter she had with staff members at the [redacted] location. LA Fitness strives to provide excellent customer service to our members and guests. We have apologized to [redacted] for the inconvenience related to this...
incident and regret that she came away from the encounter feeling like our staff had not behaved professionally.
As a courtesy, we have issued a refund in the amount of $39.95 back to the checking account on file. The refund process was completed on July 26, 2016. [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressed. We believe this matter to be resolved at this time. Thank you.
LA Fitness has been in contact with member regarding her concerns. We processed a refund for the difference of $395.00 and downgraded the remaining term of her personal training agreement from $400.00 down to $135.00 per month.
LA Fitness contacted member regarding her concerns and we honored her cancellation request retroactive to 1/27/15. Member will receive no further phone calls.
Management spoke to [redacted] on 9/1/15 and per his request processed a cancellation and their will be no further billing. Email confirmation was sent to the email address provided. Member is satisfied. Thank you
Management spoke to [redacted] on 12/5/14 in regards tothe cancellation of his monthly membership. At that time per his request we acancellation was processed and no further billing will occur. Thank you.
Management spoke to [redacted] regarding his complaints. As a courtesy, we cancelled memberships and refunded $34.99 back to the [redacted] on file. Refunds typically, take up to 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The Postal Service could not locate any tracking information for the receipt number provided, [redacted]. As outlined in our initial response, the remaining term of member's personal training agreement was cancelled with no further billing although we did not receive proof of relocation. However, member is not entitled to a refund of dues paid prior to the effective cancellation on top of the consideration already made.
Management contacted Mr. [redacted] regarding his concerns. As a courtesy, Management cancelled his membership effective 10/2/2017 and waived the outstanding balance on file. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be PARTIALLY satisfactory to me. I partially accept the offer. I accept the portion for my personal training contract to be terminated however I want my money refunded for the unused sessions. Here is the reason why.I met with the new personal training manage [redacted] on December 23, 2016. We discussed the issues at hand regarding the consistency of the personal training program and having a trainer available in the morning. [redacted] said he would find an available trainer to complete my personal training sessions and we would meet to discuss the progress at a later date. [redacted] scheduled a personal training session with me and a trainer of his choice for January 3 at 12. I had to change the time (and let him know about this 3 days prior) and we changed it to 6:40 PM a mutually agreed upon time. [redacted] did not show up to the training session, and his trainer [redacted] did not have time to complete the agreed upon session. [redacted] and I discussed meeting the following morning for 2 sessions from 6-7 am. After the session occurred the following day, [redacted] said he would contact me so we could set up further sessions. I had not heard from [redacted], so I emailed and text [redacted] on Friday December 6, 2017 to let him know subsequent sessions had not occurred. On Sunday I received an email from LA Fitness saying I had two training sessions scheduled for the subsequent morning at 6AM. When I logged into my account, I realized there were two training sessions a day scheduled for me on Monday-Friday starting at 6 AM. On Friday, January 20th, I had 3 training sessions scheduled. I text [redacted] to ask him about this since no one had contacted me to set up the sessions and times but he did not respond again. When I was driving to the gym on Monday morning I received a text from [redacted] at 5:40 AM saying his car broke down and he would not be able to attend the session that morning and he would contact me to reschedule. When [redacted] left me a voice message that evening he let me know that he would not be able to keep the 6 AM time since he now had to rely on public transportation to get him to work. I forward the voice mail to [redacted] but have not heard back. Despite promises made about having my sessions being available, there is not a trainer available to provide training for me. When I signed up for the personal training sessions I was told that the time would not be a problem but this agreement has not been fulfilled. Despite informing the personal training management, they choose to ignore the problem instead of addressing it. The sessions I signed up for were not provided by LA Fitness despite meeting with people who agreed the sessions should occur. This is why my sessions need to be refunded due to breach of contract.
Regards,
[redacted] And [redacted] And [redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response...
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was called a single time from someone named [redacted] at [redacted]. He called yesterday and upon listening to his voicemail I called back immediately. Roberts phone went to voicemail and I left a message in return.
None the less, I simply would like to know how LA Fitness obtained my credit card number. That doesn't require a telephone call, but an email. Yesterday I also got into touch with the [redacted] Department of Agriculture and Consumer Services. Perhaps they can figure out how my federally protected payment information was found.
Please consider this my written notice of membership cancellation and stop charging the credit card number that was never given to you.
Thank you for your excellent customer service. Regards,[redacted]
Management spoke to [redacted] on 5/7/15 regarding the cancellation of his monthly billed membership along with [redacted]. Per his request an immediate cancellation was processed for [redacted] as [redacted] states it was to be cancelled at the same time as his. No further billing will occur and a...
one month refund in the amount of $34.95 was refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
We apologize for any inconvenience this may have caused. All yearly members are contacted to renew their membership upon their up coming expiration date. We encourage [redacted]t to renew online or at her home club. Thank you.
Management contacted [redacted] regarding his concerns with joining his monthly billed fitness membership. Due to some misinformation at the time of joining it has been agreed upon to process an immediate cancellation and issue a full refund in the amount of $341.31 back to the [redacted] card on...
file. Refunds take about 5-7 business days to be refunded. We apologize for any miscommunication and in no way condone any misrepresentation in regards to our memberships. Member is satisfied.
Thank you
Management spoke to member with Mandarin translator. Member accepted a six month refund totaling $329.70 and a cancelled membership with expiration date of 11-29-2016. Refunds could take up to 7-10 days to complete and will go back to [redacted] card on file. We believe this matter to be...
resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
LA Fitness in [redacted] did not provide a receipt when my son canceled Back in October 2013. The front desk attendant told him he didn't need one and assured him his membership would be canceled. I have since spoken to [redacted] or [redacted] who claimed she is the regional manger and she assured me I will be getting a refund.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]